TEST-TAKER PROCESS

• Create an account
• Schedule an exam
• Connecting to the proctor

www.ProctorU.com
[email protected]
 Account creation
• A test-taker navigates to FIGURE 1
https://go.proctoru.com/registrations.
• The user clicks the Test-taker option to create an
account and completes their profile information
(Figure 1).
• This screen includes basic contact information
and institution enrollment.
• At the bottom of the page, the user reads the
Terms & Conditions and agrees to ProctorU’s
Terms of Service by clicking the check box
to complete the profile (Figure 2). A flagged
message will display at the top of the page
until they agree to the terms of service.
• Subsequent logins direct the user to the
My Exams page.

FIGURE 2

In compliance with the Americans with Disabilities

Act of 1990, test-takers that use screen-reading
or similar accessibility applications should
navigate to their account settings and select
the accessibility check box.

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 Setting exam preferences

• Account creation asks the user to set exam time

preferences (Figure 3). Preferences can be changed
by clicking Preferences in the top-right menu.
•
1 A general time frame can be selected via the
drop down menus.
•
2 The test-taker may also create a custom preference
by selecting days and highlighting times. 1

• Clicking SAVE & UPDATE confirms the day 2

and time preferences.

FIGURE 3

Scheduling exams
• The first login page for a completed profile,
or for a previous test-taker, defaults to the
My Exams page (Figure 4).
• The test-taker may choose from three options: FIGURE 4
»» Have Questions? activates the LiveChat.
»» Test Your Equipment takes the test-taker
to the equipment check page.
»» Schedule New Exam takes the test-taker
to the appointment reservation page.
• After clicking Schedule New Exam, the test-
taker confirms their institution, selects the
exam term and selects their exam (Figure 5). FIGURE 5

• The test-taker clicks Find Session and proceeds

to the scheduling page (Figure 6, next page).

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 Please refer to Figure 6 below for items 1 - 5

5
FIGURE 7

•
1 A test-taker can select a desired appointment day and time with the calendar. FIGURE 8
•
2 After clicking Find Available Times, the six appointments closest to the desired time
appear on the right.
•
3 After clicking SELECT to choose an appointment, the test-taker confirms
the time slot by choosing SCHEDULE (Figure 7).
• If payment is set up as test-taker pay, the exam will be added to the
test-taker’s cart for payment and checkout (Figure 8 and 9). FIGURE 9

• After completing checkout, the test-taker returns to their My Exams page.

•
4 Below the calendar, the test-taker can confirm their exam details, including its
availability window.
•
5 If the test-taker needs to change the exam, they may click Change Exam.
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Connecting to a proctor

1 After scheduling an exam, a countdown to the

closest exam is shown on the My Exams page
(Figure 10). At the appointment time, a START link
FIGURE 10

replaces the countdown. Clicking the link takes the

test-taker to the proctoring room.
Next, the test taker is guided through the
expedited start process.

2
FIGURE 11
The test-taker confirms their name and the
exam they are taking (Figure 11). Clicking No
opens the LiveChat feature.

3 The test-taker confirms their exam rules

including allowed resources (Figure 12).
Clicking No opens the LiveChat feature.

4 The test-taker’s computer is checked for basic

requirements and they are shown the
pre-flight video (Figure 13).
FIGURE 12

FIGURE 13

5
FIGURE 14 FIGURE 15
The test-taker takes a
picture of their photo ID to
show the proctor (Figure 14).
An examinee can click Skip this
step to opt out of this step and
show their photo ID directly to
the proctor instead.

6 Next, the test-taker takes

a photo for their ProctorU
profile (Figure 15). The proctor
will check and update this photo
if it is blurry or unrecognizable.

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Connecting to a proctor
FIGURE 16 FIGURE 17 FIGURE 18

7 The test-taker is prompted

to download and run an
applet (Figure 16). When the 8 Figure 18 shows the
downloaded applet and the
proctor and test-taker connect chat box, which connects the test-
in the proctoring room, the taker’s screen to the proctor. Once
examinee’s video is shown in the test-taker has connected their
the bottom right corner of the screen to the proctor, the proctor
video feed and the proctor’s connects the two-way video and
video is on the left (Figure 17). audio connection.

Authentication

1 After connecting to the proctor via webcam and screen-sharing software, the proctor checks the photo
ID picture taken by the test-taker.
If the photo ID is illegible or the test-taker opted out of taking a picture of their ID, the test-taker is asked to
show their photo ID to the camera so the proctor can verify their identity (Figure 19).
The ID information in Figure 19 has been intentionally blurred for privacy reasons. In an actual proctoring
session, the test-taker shows a fully-visible ID so that the name and picture can be clearly seen and read
by the proctor.
The proctor checks the profile photo taken by the test-taker and updates the photo if it is blurry
or unrecognizable.

FIGURE 19

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Securing the area
FIGURE 20 FIGURE 21
3 After the proctor confirms that
the monitor and work area are
clear of all unauthorized materials,
the proctor asks the test-taker to
move any cell phones or other
unallowed electronic devices away
from the testing area.
The proctor then secures the virtual
testing environment by checking

1 The proctor secures the

physical testing area by
asking the test-taker to pan their
2 If the camera is internal, the
test-taker is asked to show the
proctor the edges of their monitor
for unallowed programs, virtual
machines and cloned monitors.
The test-taker is asked to close
camera and show their complete using a reflective surface such as a any prohibited software before
workspace and surroundings, as mirror (Figure 21). This ensures that proceeding to their exam website.
seen in Figure 20. there are no unauthorized materials
attached to the examinee’s
computer and monitor.

Log in to learning management system

After completing authentication, the test-taker logs
in to their Learning Management System (LMS) and
the proctor verifies that the authenticated person is
logged in to their individual account and taking their
assigned exam, as shown in Figures 22 and 23.
During the exam, the test-taker is proctored
by monitoring their video feed and testing
environment and ensuring they are not
receiving verbal answers from an outside source. FIGURE 22
Screen-sharing technology allows the proctor
to see everything that is happening on the
test-taker’s computer.
During the exam, the proctor pauses their video
and audio so the test-taker is not disturbed, but
continues to monitor the examinee.

FIGURE 23

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Log out procedures
ProctorU engages the test-taker in real time to
prevent integrity breaches.
Any suspicious activity – including, but not limited
to using unapproved sources, taking unauthorized
breaks during the exam or communicating with
another person – is documented using photos or
video and reported to the institution within two
business days.

1 Once an exam has been completed, the test-

taker contacts the proctor via the chatbox
(Figure 18) and submits their exam.
FIGURE 24
They show the proctor their submission screen
(Figure 24) and the exam end time is logged.

2 The proctor will guide the test-taker through the closing process by verifying
the test submission and watching the examinee log out of their learning
management or test-delivery system. An example log out button is shown at right.
Should the test-taker have any concerns about their session, they can ask their
proctor or fill out the post-examination survey with their comments and rate their
proctor and proctoring session.

LiveChat help
ProctorU offers a LiveChat feature. At any point
while signed in to their account or by navigating
to www.ProctorU.com, a test-taker may chat with
a live representative if they have questions about
the process or need general help (Figure 25).

FIGURE 25

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