Body Camera

Quick Start Guide

 Body Camera Quick Start Guide

TABLE OF CONTENTS
Chapter 1 Introduction ..................................................................... 5

1.1 Package List .............................................................................. 5

1.2 Buttons and Interfaces ............................................................. 5

1.3 Charge Body Camera ................................................................ 8

Chapter 2 Installation....................................................................... 9

2.1 Install Shoulder Clip ................................................................. 9

2.2 Uninstall Shoulder Clip ............................................................. 9

2.3 Install Battery ......................................................................... 10

2.4 Install 3G/4G MicroSIM Card .................................................. 10

Chapter 3 Basic Operations ............................................................ 12

3.1 Start up .................................................................................. 12

3.2 Turn on/off LCD ...................................................................... 13

3.3 Shut down.............................................................................. 15

3.4 Other Basic Operations .......................................................... 15

Chapter 4 Body Camera Assistant .................................................. 16

4.1 Install Assistant ...................................................................... 16

4.2 Log in ..................................................................................... 16

4.3 Switch USB Mode ................................................................... 17

4.4 Log out ................................................................................... 18

Chapter 5 Troubleshooting ............................................................. 20

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 Body Camera Quick Start Guide

Quick Start Guide

COPYRIGHT © 2018 Hangzhou Hikvision Digital Technology Co., Ltd.

ALL RIGHTS RESERVED.

Any and all information, including, among others, wordings, pictures, graphs are the

properties of Hangzhou Hikvision Digital Technology Co., Ltd. or its subsidiaries

(hereinafter referred to be “Hikvision”). This user manual (hereinafter referred to be

“the Manual”) cannot be reproduced, changed, translated, or distributed, partially

or wholly, by any means, without the prior written permission of Hikvision. Unless

otherwise stipulated, Hikvision does not make any warranties, guarantees or

representations, express or implied, regarding to the Manual.

About this Manual

This Manual is applicable to DS-MH2311 Series Body Camera.

The Manual includes instructions for using and managing the product. Pictures,

charts, images and all other information hereinafter are for description and

explanation only. The information contained in the Manual is subject to change,

without notice, due to firmware updates or other reasons. Please find the latest

version in the company website (http://overseas.hikvision.com/en/).

Please use this user manual under the guidance of professionals.

Trademarks Acknowledgement

and other Hikvision’s trademarks and logos are the properties of

Hikvision in various jurisdictions. Other trademarks and logos mentioned below are

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 Body Camera Quick Start Guide

the properties of their respective owners.

Legal Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT

DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS

IS”, WITH ALL FAULTS AND ERRORS, AND HIKVISION MAKES NO WARRANTIES,

EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY,

SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND

NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL HIKVISION, ITS

DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL,

CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG

OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR

LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS

PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES.

REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT

SHALL BE WHOLLY AT YOUR OWN RISKS. HIKVISION SHALL NOT TAKE ANY

RESPONSIBILITES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER

DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS INSPECTION,

OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY

TECHNICAL SUPPORT IF REQUIRED.

SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN

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 Body Camera Quick Start Guide

YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT

YOUR USE CONFORMS THE APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN

THE EVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES.

IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE

LAW, THE LATER PREVAILS.

Applicable Models
This manual is applicable to the models listed in the following table.

Series Model

DS-MH2311/32G
DS-MH2311
DS-MH2311/32G/GLE

Symbol Conventions

The symbols that may be found in this document are defined as follows.

Symbol Description
Provides additional information to emphasize or
supplement important points of the main text.
Indicates a potentially hazardous situation, which if not
avoided, could result in equipment damage, data loss,
performance degradation, or unexpected results.
Indicates a hazard with a high level of risk, which if not
avoided, will result in death or serious injury.

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 Body Camera Quick Start Guide

Chapter 1 Introduction
Body camera, a video recording system, is typically used by law enforcement officers
to record their interactions with the public and gather video evidences at crime
scenes.

1.1 Package List

Following objects are included in package. If something loses, contact us or our
supplier for it.
 1 * Body camera.
 1 * USB data cable.
 1 * Charger.
 1 * Demountable and angle adjustable clip
 1 * CD which contains user manual and Body Camera Assistant.
 1 * Printed quick start guide.

1.2 Buttons and Interfaces

Refer to Figure 1-1 for the overall view of the body camera.

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 Body Camera Quick Start Guide

1 2

16 19
17 18

10
6 20 20
21

7
3

11
8
4

9
5

12 14
13 13

15

Figure 1-1 Overall View

Table 1-1 Description of Overall View

No. Button Description
 When body camera is being charged, it is solid red.
 When body camera is fully charged, it is solid green.
1 LED 1  When body camera is in low battery, it flashes in red
with high frequency.
 When body camera is recording, it flashes in red with
low frequency.
 When body camera is working, it is solid green.
2 LED 2  When body camera is taping audio, it flashes in
yellow.
In emergency, hold it for more than 1 second to alarm
3 SOS
manually and send the alarm to the platform.
 Press it to start/stop taping.
4 Taping
 Hold it for 3 seconds to turn on/off white light.

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 Body Camera Quick Start Guide

No. Button Description

5 Capture Press it to capture current live view image.
6 USB interface Connect USB cable or charger to it.
 Press it to start/stop recording.
 Hold it for 3 seconds to turn on laser positioning light.
7 Recording
 When body camera is shut down, hold it for 3
seconds to start up it and start recording.
8 PTT Reserved button.
 When body camera is off, hold it for 3 seconds to
start it up.
 When body camera is on, hold it for 3 seconds to shut
9 On/Off
it down.
 After body camera is started up, press it to
inactivate/activate LCD.
10 Loudspeaker Loudspeaker.
11 LCD It displays local menu and live view image.
 In LCD live view mode, tap it to enter main menu.
12
 In LCD menu, tap it to exit.
 In LCD menu, tap it to navigate between fields and
items in menus.
13 /  In LCD playback mode, tap / to speed up/slow
down playback speed.
 In LCD live view mode, tap / to zoom in/out.
 In LCD menu, tap it to enter a sub-menu or confirm a
selection.
14
 When body camera is recording, hold it for 3 seconds
to set a video tag.
Connect it to the cradle for charging or data
Expansion transmission.
15
interface

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 Body Camera Quick Start Guide

No. Button Description

The cradle is optional.

16 White light It supplies light at dark environment.

It can detect the surrounding light and adjust the LCD
Photosensitive
17 brightness to save power and make your eyes
sensor
comfortable.
Laser positioning You can turn on the laser positioning light to judge the
18
light position when recording or capturing.
19 Lens Lens.
20 MIC MIC.
You can turn on the IR light to supply body camera
21 IR Light
sufficient light to get a visible image.

1.3 Charge Body Camera

Step 1 Open the cover of USB interface on one side of the body camera.
Step 2 Connect the body camera to the charger with the USB data cable.

 When the body camera is being charged, LED 1 is solid red. When it is fully

charged, LED 1 is solid green.

 You can enable quick charging mode in system settings. In quick charging

mode, the body camera cannot be operated. If quick charging mode is

disabled, you can operate the body camera normally when the body camera is

being charged.

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 Body Camera Quick Start Guide

Chapter 2 Installation
2.1 Install Shoulder Clip
The shoulder clip helps you to fix the body camera on your garment. The vertical
adjustable angle is 360°.

Step 1 Insert the shoulder clip down into Step 2 Check if the clip is inserted into the
the slot on the front panel of the slot firmly.
body camera.

Clip

Figure 2-2 Successful Installation

Figure 2-1 Install Shoulder Clip

2.2 Uninstall Shoulder Clip

Step 1 Press the buckles on both sides of the clip inwards Step 2 Slide the clip
with your fingers. upwards to
uninstall it.

Buckle

Figure 2-3 Press Buckles

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 Body Camera Quick Start Guide

2.3 Install Battery

When the body camera is in low battery, LED1 flashes in red with high frequency,
and the message “Low power.” pops up on LCD. In this condition, charge it in time or
change the battery.

Step 1 Slide the fastener on the rear Step 2 Open the back cover by pulling the
panel of the body camera to the protruding handles.
left.

Protruding
Handles

Fastener

Figure 2-5 Open Back Cover

Figure 2-4 Slide Fastener

Step 3 Take the battery out by pulling Step 4 Change a battery.

the battery handle.

Step 5 Install the back cover. Step 6 Slide the fastener to the right to
lock the back cover.

2.4 Install 3G/4G MicroSIM Card

Install a 3G/4G microSIM card on the body camera if you want to connect to the
network via 3G/4G microSIM card. Shut down the body camera before the
installation.

This chapter is only applicable to DS-MH2311/32G/GLE.

Step 1 Open the back cover and take the Step 2 Open the sheet metal of the card
battery out. Refer to Chapter 2.3 slot, and put the card into the slot
Install Battery for details. with the metal side facing down.

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 Body Camera Quick Start Guide

Step 3 Push the sheet metal forwards to Step 4 Push the sheet metal forwards to
lock the card. lock the card.
Step 5 Install the battery and back cover.
Step 6 Slide the fastener to the right to
lock the back cover.

Figure 2-6 Install 3G/4G MicroSIM Card

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 Body Camera Quick Start Guide

Chapter 3 Basic Operations

3.1 Start up
Before you start
Ensure the power is sufficient. If not, charge the body camera. Refer to Chapter 1.3
Charge Body Camera for details.
Step
Hold the On/Off button for 3 seconds. Then LED 2 turns green, and after 10 seconds,
the HIKVISION logo pops up. You will hear an audible notification. All of these
indicate the body camera starts successfully. Then it automatically enters the live
view interface.

You can also hold the Recording button for 3 seconds to start up the body camera

and start recording at the same time.

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 Body Camera Quick Start Guide

A B C D E F G H

XXXX-XX-XX XX:XX:XX

XXXXXXXX
XXXXXXX

I J K N
Figure 3-1 Live View Interface

Table 3-1 Live View Icons Description

No. Name Description
Shows the recording status.

A Recording status Not recording:

Recording: (red icon)

Remaining recording The time is variable and is decided by video
B
time resolution, frame rate, and bitrate.
OSD (On Screen Display)
C Shows the device date and time.
menu
Shows whether device is connected with
platform.
D Platform status
Disconnected: (grey icon)

Connected:

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 Body Camera Quick Start Guide

Shows whether Wi-Fi is connected.

E Wi-Fi status Disconnected: (grey icon)

Connected:
Shows whether 3G/4G is connected.

Disconnected: (grey icon)

F 3G/4G status
Connected: (“4G” in blue color)
3G/4G function is only applicable to
DS-MH2311/32G/GLE.
Shows whether positioning is succeeded.

Unsucceeded: (grey icon)

G Positioning status
Succeeded: (blue icon)

GPS module failed: (red icon)

Shows the remaining battery and charging
H Battery information
status.
I Zoom status Shows the zoom status.
J ID information Shows the device ID and police ID.
Remaining memory
K Shows the remaining memory capacity.
capacity
N Memory card status Shows whether memory is recognized.

3.2 Turn on/off LCD

The LCD goes to sleep automatically when there is no operation in the predefined
auto-lock time. Press any button, except PTT, to manually activate LCD. Press the
On/Off button again to inactivate LCD.

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 Body Camera Quick Start Guide

If the LCD goes to sleep and you press the Recording button, you can activate LCD

and start recording at the same time.

3.3 Shut down

Hold the On/Off button for 3 seconds. When you hear an audible notification, and
the HIKVISION logo pops up on the LCD, the body camera is shut down successfully.

3.4 Other Basic Operations

 Capturing: Press the Capture button to capture current live view image.
 Recording: Press the Recording button to start/stop recording. If the body
camera is shut down, hold the Recording button for 3 seconds to start it up and
start recording.
 Taping: Press the Taping button to start/stop taping.
 Alarm: In emergency, hold the SOS button for more than 1 second to alarm
manually and send the alarm to the platform.

Refer to Chapter 1.2 Buttons and Interfaces for the positions of the buttons.

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 Body Camera Quick Start Guide

Chapter 4 Body Camera Assistant

You can log in to the body camera via Body Camera Assistant to view logs, videos,
audios, and pictures, and configure parameters remotely.

 Get Body Camera Assistant from the attached CD in the package.

 Assistant mentioned below refers to Body Camera Assistant.

4.1 Install Assistant

Install Body Camera Assistant according to the operating system of your computer.
Step 1 Double-click the application to start installing.

 Install BodyCameraAssistant-win32.exe if your computer is in 32-bit operating

system.

 Install BodyCameraAssistant-win64.exe if your computer is in 64-bit operating

system.

Step 2 Follow the wizard to install the assistant.

4.2 Log in
Log in to the assistant to operate the body camera.
Before you start
Connect the body camera to your computer with the USB cable.
Step 1 Double-click the icon of Body Camera Assistant to start it.

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 Body Camera Quick Start Guide

Step 2 Click Recognize device to start recognizing. Then the recognized device will be
listed.

Figure 4-1 Recognized Device

Step 3 Click the recognized device, input device password, and then click Login to log
in. Then the configuration interface shows as below.

Figure 4-2 Body Camera Assistant

The default password is 123456.

4.3 Switch USB Mode

You can switch the body camera as a USB flash disk and export files to your
computer.
Step 1 Log in to the body camera via assistant.
Step 2 Click Switch USB Mode on the upper right corner of assistant window.
Step 3 Click OK to confirm. Then the assistant will exit.

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 Body Camera Quick Start Guide

Figure 4-3 Switch USB Mode

Step 4 Enter Computer window to view the body camera. It will be recognized like an
USB flash disk.

Figure 4-4 Devices with Removable Storage

Step 5 Double-click the disk to enter it and export files.

Figure 4-5 Root Directory of Body Camera

 DCIM: It contains the subfolders named with the date of taking pictures,
capturing, taping audio, and recording. Double-click the subfolders to see the
pictures, audios, and videos.
 Log: It contains the operation logs.

4.4 Log out

Step 1 Click on the upper left corner of the interface.

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 Body Camera Quick Start Guide

Figure 4-6 Log out

Step 2 Click Exit to log out of the assistant.

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 Body Camera Quick Start Guide

Chapter 5 Troubleshooting

 Unable to start up.

a) Possible Reason: Device runs out of power.

Solution: Get device be charged.

b) Possible Reason: The battery is damaged or runs out of power.

Solution: Change battery.

 Unable to start recording.

a) Possible Reason: Memory is full.

Solution: Back up device and clear device memory.

b) Possible Reason: Formatting memory error.

Solution: Format the memory via assistant. For detailed steps, refer to 7.5.7

Formatting in user manual.

c) Possible Reason: Device is abnormal.

Solution: Reboot device.

 Unable to dial.

a) Possible Reason: Wi-Fi is enabled and connected.

Resolution: Disable Wi-Fi.

b) Possible Reason: 3G/4G SIM card is not installed well.

Resolution: Reinstall 3G/4G SIM card.

c) Possible Reason: 3G/4G SIM card is fees owed.

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 Body Camera Quick Start Guide

Resolution: Renew the card.

d) Possible Reason: Device is abnormal.

Resolution: Reboot device.

 Unable to log in.

a) Possible Reason: Password error.

Resolution: Reset your password. For detailed steps, refer to 7.5.8 System

Resetting in user manual.

b) Possible Reason: Device is abnormal.

Resolution: Reboot device.

0101001080808

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Body Camera Quick Start Guide

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UD10764B-A