Gilat DIY CPE Installation and Pointing User Guide October 2016

CPE Installation and Pointing
User Guide
October 2016
Revision Number 1.01 Avanti
Document Number: DC-002966(E)
Notice
This document contains information proprietary to Gilat Satellite Networks Ltd. and its affiliates and may not be
reproduced in whole or in part without the express written consent of Gilat Satellite Networks Ltd. The disclosure by Gilat
Satellite Networks Ltd. of information contained herein does not constitute any license or authorization to use or disclose
the information, ideas or concepts presented. The contents of this document are subject to change without prior notice.
Contents
Chapter 1: Introduction ................................................................................................................ 5
Overview ........................................................................................................................ 5
Document Conventions..................................................................................................................................... 6
Terms of Direction .......................................................................................................... 6
How to Use This Manual and Kit..................................................................................... 7
Chapter 2: Safety..........................................................................................................................8
Warnings ........................................................................................................................ 8
Cautions ......................................................................................................................... 9
Notices ......................................................................................................................... 10
Chapter 3: Warranty Notice........................................................................................................ 11
Chapter 4: Box Contents ............................................................................................................ 13

What's in the Box.......................................................................................................... 13
Packing List .................................................................................................................. 15
Dish Assembly Box ..................................................................................................................15
Modem Packaging Box ............................................................................................................18
Transceiver Packaging Box .....................................................................................................18
Hardware Bag ..........................................................................................................................19
Documentation Bag .................................................................................................................20
What's Not in the Box ................................................................................................... 20
Tools ........................................................................................................................................20
Pointing Data ...........................................................................................................................21
Chapter 5: Installing Equipment ................................................................................................ 23

Selecting Dish Location ................................................................................................ 23
Installing Pole ............................................................................................................... 24
Installing Dish ............................................................................................................... 25
Assembling Back Bracket with Az/El .......................................................................................26
Mounting Az/El on Pole............................................................................................................27
Setting Nominal Elevation ........................................................................................................29
Mounting Reflector ...................................................................................................................30
Attaching Boom Arm to Back Bracket......................................................................................34
Transceiver Polarity Setting………………………………………………………………………...35
Assembling Transceiver Bracket and Transceiver ..................................................................35
Assembling Transceiver Bracket on Boom Arm ......................................................................35
Threading RF Cables Through the Boom ................................................................................36
Connecting Cables to Transceiver...........................................................................................37
Grounding Transceiver ............................................................................................................38
Setting Nominal Skew ..............................................................................................................38
Setting Nominal Azimuth..........................................................................................................39
Threading the Cables into House ............................................................................................42
Assembling Indoor Connectors ................................................................................................42
i
Chapter 6: Modem Configuration............................................................................................... 45
Choosing Installation Time ........................................................................................... 45
Installing and Connecting Modem................................................................................. 45
Connecting RF Cables to Modem ............................................................................................46
Connecting Modem to Power Adapter .....................................................................................46
Connecting Modem to PC ........................................................................................................46
Supported Operating Systems and Browsers ..........................................................................47
Modem LED Patterns ...............................................................................................................48
Configuring PC .........................................................................................................................49
Entering Installation Parameters ..............................................................................................55
RF Level Check and validation…………………………………………………………………….55
Dish Pointing Preparation ........................................................................................................57
Dish Pointing ............................................................................................................................58
Modem Installation ...................................................................................................................64
Dish Repointing ........................................................................................................................68
Appendix A: Dish Pointing Smartphone Applications ............................................................. 69
Appendix B: System Monitoring ................................................................................................ 71

Status ........................................................................................................................... 71
Information ................................................................................................................... 71
Diagnostics................................................................................................................... 71
Installation Log .........................................................................................................................71
CPE Self-Test ..........................................................................................................................72
Technician .................................................................................................................... 74
Appendix C: List of Acronyms ................................................................................................... 75
Appendix D: Error Messages ..................................................................................................... 77
Appendix E: Troubleshooting .................................................................................................... 79

Elevation/Azimuth Screw Is not Moving ........................................................................ 79
Modem LEDs Are not On.............................................................................................. 79
I Cannot Connect to Modem ......................................................................................... 80
During Installation, Web Page Freezes......................................................................... 80
Transceiver Emits No Sounds ...................................................................................... 80
I Cannot Lock Onto Satellite ......................................................................................... 80
I Am Experiencing a Deterioration of Service................................................................ 81
I Cannot Obtain Peak Tone .......................................................................................... 81
Appendix F: (Optional) TV Reception Kit .................................................................................. 83

Kit Contents .................................................................................................................. 83
Assembling TV Kit ........................................................................................................ 85
Overview
Appendix G: FAQs ...................................................................................................................... 89

What download/upload speeds can I achieve? ............................................................. 89
Is there any dangerous radiation? ................................................................................ 89

Can I buy another modem and put splitters on the cables? .......................................... 89
Can I add a wireless router or an Ethernet switch behind the modem?......................... 89
Can weather conditions affect modem reception? ........................................................ 89
Are any Internet ports/addresses blocked?................................................................... 90
Can I watch movies online? .......................................................................................... 90
Do I need authorization to install satellite dish? ............................................................ 90
What do I do if I cannot find installation CD/equipment, etc.? ....................................... 90
What do I do if some of the equipment is damaged? .................................................... 90
What are the best conditions for dish installation? ........................................................ 90
Index 91
Tables
Table 1: Modem LED Patterns .............................................................................................. 48
May, 2016 iii

Proprietary and Confidential
Chapter 1: Introduction
In This Chapter
Overview .......................................................................................................................................... 5
Document Conventions.................................................................................................................... 6
Terms of Direction............................................................................................................................ 6
How to Use This Manual and Kit...................................................................................................... 7
Overview
Congratulations on purchasing a Gilat’s broadband Internet-over- Avanti Hylas 2 B
satellite kit. By following a few simple steps, you will assemble a satellite dish and
point it to a satellite orbiting 36,000 km above earth. Once the dish has been
pointed successfully, the modem will log on to the system. During the logon
procedure, the system will automatically determine whether the dish has been
pointed accurately enough.
Figure 1: System Overview
Once pointing quality has been approved, Internet access will be available as per the
service package ordered. The Internet connectivity provided over satellite is identical
to terrestrial Internet: it enables you to surf the Web, view online movies, chat with
friends, etc. The Internet connection enables you to connect to Web sites or other
computers that are not necessarily connected to the Internet over satellite.
Enjoy!
May, 2016 5
Document Conventions Introduction
Document Conventions
This symbol means "Danger!"

It is used to describe a situation that can cause bodily injury. Before
working with any equipment, know the hazards involved and how to
prevent accidents.
This symbol means "Be careful!"

In this situation, damage can be caused to equipment or data can be lost.
This symbol means "Take note!"

Notes contain helpful suggestions and explanations.
Terms of Direction
Throughout this document, you will encounter terms like "forward" and "backwards",
"up" and "down".
The illustration below explains them.
Figure 2: Directions
6 CPE Installation and Pointing

How to Use This Manual and Kit
How to Use This Manual and Kit

We recommend using the kit in the following order:
 Read the manual
 Watch the installation video CD
 Start the installation
May, 2016 7
Warnings Safety
Chapter 2: Safety
Warnings
Please read all operating instructions and safety precautions in this manual
prior to any installation works.
Install the terminal, antenna, and wiring according to national and local regulations
issued by authorities.
Mount the antenna on a properly anchored pole or bracket, capable of bearing the
antenna weight and wind load.
Use the anchoring material and method suitable to the structure and mechanical
properties of surface. Different types of walls and roofs may need different types of
anchors for mounting antenna pole. Consult with a licensed constructor if in any
doubt.
When working where there is a risk of falling from heights follow and maintain safety
regulations for work at height:
 Use a proper elevating work platform, scaffold, or ladder of proper design and
weight rate. Install and use fall-arrest system.
 Wear protective clothing such as footwear that minimizes the risk of slipping,
wear safety helmet well secured to head so that it remains in place should the
person fall.
Postpone installation to avoid work in bad weather conditions, when rain may make
surfaces slippery, when windblasts might impose unexpected forces on antenna,
when there is a risk of thunderstorm, or when it is too dark.
During installation, tightly secure all parts to avoid potential danger to persons and
surroundings.
Restrict access to area near or below working place.
For safety reasons, work and install the antenna at a safe distance from power lines.
To conform to the law, the installer must follow IEC 60728-11 – Cable networks for
television signals, sound signals, and interactive services – Part 11: Safety.
Consult with a licensed electrician if in doubt.
With reference to standard IEC 60728-11, according to risk assessment per site
conditions - select proper method and install proper means of protection, such as air
terminal, down-conductor, grounding system, equipotential bonding conductors,
Surge Protection Devices on alternating current power and on Ethernet lines.
Before installing the terminal, make sure that your electrical outlet is properly wired
and your computer equipment is properly grounded.
RF Radiation Hazard: The transmitting equipment on antenna is capable of
generating RF electromagnetic field. Keep the space between feed horn and
reflector (the radiation beam) clear: do not enter the radiation beam of the
antenna reflector when the terminal is powered and connected to the
transmitter.

Cautions
Note that during the pointing procedure the transmitter is powered down,
therefore there is no reason for concern during installation.
Different types of power cords may be used for connections to the electrical outlet.
Use only a main line cord that complies with safety requirements of the country of
use.
Do not use power cord if damaged.
Connect the power cord to a properly grounded three-prong alternating current
outlet only. Do not use adapter plugs. Do not remove the grounding prong from the
plug.
To prevent electrical shock, fully insert the power plug into power outlet with no part
of the prongs exposed.
To prevent fire or shock hazard, do not expose the terminal to rain or moisture. Do
not expose to dripping or splashing and do not place liquid filled objects on the
terminal.
Cautions
To prevent overheating, do not block the ventilation holes on the top surface of the
terminal. Do not stack the terminal on top of or below other electronic devices. Do
not place the terminal in location subjected to direct sun light. Do not place the
terminal near heat sources. When the terminal is placed in an enclosure or cabinet -
provide proper ventilation.
Only use the power supply provided with the terminal. Using a different power
supply might damage the equipment.
Do not connect or disconnect coaxial cables when the terminal is powered. DC
voltages are present on the coaxial connectors.
To avoid damage by static electricity, disconnect or re-connect the Ethernet cable
from the terminal or from computer only when the terminal is connected to power
adapter and to alternating current outlet. When connected to wall alternating current
outlet via power supply, the terminal is well discharged from static electricity.
To minimize faults of cables disconnection, mount the terminal in permanent location
and final position, not expected to be moved or re-positioned in the future. Coaxial
cables might disconnect from connectors if subjected to mechanical movements.
To avoid equipment damage, only wipe the unit with a clean, dry cloth, never use
fluids, chemicals, or spray cleaners directly.
The system has no user-serviceable parts. Do not attempt to open and service the
product by yourself: this will void the product's warranty. Do not perform any
actions other than those contained in the installation and troubleshooting
instructions. Refer all servicing to qualified service professionals.
May, 2016 9
Notices Safety
Notices
To ensure regulatory and safety compliance, use and properly install the provided
power and coaxial cables – or equivalent only - which conform to the specifications
within this manual.
In some countries, authorization is needed for installing satellite antenna. Consult
with your local authorities if in any doubt.

Notices
Chapter 3: Warranty Notice
BUC warranty is void if the protective tape has been removed.
May, 2016 11
Chapter 4: Box Contents
In This Section
What's in the Box ........................................................................................................................... 13
Packing List .................................................................................................................................... 15
What's Not in the Box..................................................................................................................... 20
What's in the Box

It is important to open the box in a suitable location to ensure the modem is not
exposed to excessive humidity and/or extreme temperatures.
To inspect the contents of the box:

1. Open the box.
Figure 3: Opening the Box
2. Compare the contents of the box with the packing list.
May, 2016 13
What's in the Box Box Contents
Figure 4: Box Contents
The box must contain the following kit components:

# Description
1 Az/El with clamps
2 Back bracket
3 Skew plate
4 Reflector
5 Boom arm
6 Transceiver bracket
7 Transceiver
8 RF cables and F-connectors
9 Grounding cable bag
10 Modem box
11 TV Receiver Bracket/Holder Kit (optional)
12 Hardware Bag
13 Documentation Bag
3. Compare the contents of the box with the Packing List (on page 15).

Packing List
If something is missing/damaged/wrong, contact your supplier.
4. Set aside the modem box for later use.
Figure 5: Modem Box
5. Put the rest of the components back into the kit box to make it easy to transport
to the dish installation location.
Packing List
Dish Assembly Box
# Item Quantity Image

1 RF Cable (SIAM) 1
30M
May, 2016 15
Packing List Box Contents

2 Reflector 1
3 Boom arm 1
4 Transceiver 1
bracket
5 Back bracket 1

Packing List

6 Az/El 1
(assembled -
with pole
clamps)
7 Skew plate 1
8 Hardware bag 1 set - see

below
9 Documentation 1 set - see

bag below
10 Modem 1 set - see

packaging box below
11 Transceiver 1 set - see

packaging box below
May, 2016 17
Packing List Box Contents
Modem Packaging Box

The box includes the following items:
# Item Quantity
1 SkyEdge II-c Aries modem 1
2 Power adapter 1
3 Power cable 1
4 LAN Cable 1
5 F-connector 2
Figure 6: Modem Box
Transceiver Packaging Box

# Item Quantity
1 Transceiver with Feed and Polarizer 1
2 Grounding screw 1
3 Allen key 1

Packing List
Figure 7: Transceiver Box Content
Hardware Bag
The bag includes the following items:
Dish Assembly Kit

# Item Description Quantity
1 Bolt M8X20 Carriage bolt - short neck, 9
M8x1.25mm thread
2 Spring Washer for 8-mm bolt 9
3 Flat Washer for 8-mm bolt 9
4 Nut Hex M8X1.25 9
Mounting Kit
1 Arrow Elevation offset arrow 1
Transceiver / Boom Arm Assembly Kit

1 Screw Hex socket head cap screw 4
2 Washer Spring washer M4 4
3 Screw Hex head screw M8 8
4 Washer Flat washer M8 8
5 Washer Spring washer M8 8
May, 2016 19
What's Not in the Box Box Contents
Grounding Kit
1 Screw Hex head tapping screw, 1
1/4-20 x 5/8
2 Washer Ext tooth lock washer 1/4" 1
3 Wire Grounding wire 1
Documentation Bag
# Item Quantity
1 CD 1
2 Quick Guide 1
What's Not in the Box

What you need to provide:
 A Leveled Pole
 Tools for the installation
 Pointing Data
If you are planning to use the dish for satellite TV reception, you will also need a
TV bracket.
Tools
Tools required for the installation of the satellite dish:
 A spanner (wrench): open and closed hexagonal metric 13 mm (preferably
ratchet type) with adjustable torque
 A flat-blade screwdriver
 (Optional) A Phillips type screwdriver
 A compass
 A cable cutter
 A ruler (10-30 cm)
 Cable wraps / ties

What's Not in the Box
Pointing Data
The invoice contains important data necessary for successful installation. Do not
start the installation unless you have the invoice with all the data (see below).
Pointing data (appears in the invoice):

 Satellite name
 Elevation value
 Azimuth value
 Skew value
 Location code
 RF Cluster code
 RF Cluster Table (file / attachment (.bin))
 Transceiver TX waveguide polarity setting.
May, 2016 21
22
Chapter 5: Installing Equipment
In This Section
Selecting Dish Location ................................................................................................................. 23
Installing Pole ................................................................................................................................. 24
Installing Dish ................................................................................................................................. 25
Selecting Dish Location

Determine the suitable location for your satellite dish.
Selecting a suitable outdoor location with a clear view towards the satellite is very
important: obstructions (e.g., buildings or trees) may affect the signal strength.
The cable is 30 m long. The distance between the satellite dish and the modem
location should not exceed this distance.
Figure 8: Unsuitable Location 1
May, 2016 23
Installing Pole Installing Equipment
Figure 9: Unsuitable Location 2
For information on how to select dish location using a smartphone application, refer
to Dish Pointing Smartphone Applications (on page 69).
Installing Pole
When installing the pole for the dish, follow these guidelines:
 The pole diameter must be between 45 and 70 mm.
 The pole must be installed on a solid base.
Mechanical forces to be considered:
 The wind load of the dish is 495 N at pressure of 800 N/m 2 according to EN
60728-11.
 The maximum bending moment of the mounting mast (1000mm high) at the
fixing point is 495 NM.
 The rotational stiffness of the dish mount shall be better than 0.02° at
operational wind speed of 70 km/h.

Installing Dish
Installing Dish
Bring the kit box with its contents to the place where you have installed the pole,
and spread out the components of the dish and transceiver for assembly and
outdoor installation.
Tip: Leave the box containing the modem indoors.

The box is shown in the Figure below.
Figure 10: Modem Box
May, 2016 25
Installing Dish Installing Equipment
Assembling Back Bracket with Az/El

To assemble the back bracket on the Az/El:
1. Place the Az/El, clamps down, on an even surface so that its elevation bracket
surface faces upwards.
Figure 11: Assembling the Back Bracket with the Az/El

Installing Dish
2. Position the back bracket with its rear surface to the Az/El.
3. Apply the skew plate to the back bracket with the arrow marking facing forward.
4. Insert the four bolts through the holes in the skew plate and the Az/El.
5. From the rear side, place a flat washer, a spring washer, and thread a nut on
each bolt.
6. Tighten the nuts by hand leaving enough freedom to allow rotation of the back
bracket.
Mounting Az/El on Pole

To mount the Az/El+back bracket on the pole:
1. Loosen the clamp nuts.
2. Release the clamps from the bolts on the open side.
Figure 12: Clamps Released
3. Place the Az/El on the pole.

4. Reposition the clamps on the bolts.
May, 2016 27
To ensure a sturdy mount, make sure that the clamp has been shifted in the
direction of its open end as far as possible.
5. Tighten the nuts by hand.
Tips:
It is important to partially tighten the nuts to prevent the assembly from sliding
down the pole under its own weight, but leave some leeway to allow the rotation
of the assembly around the pole with just a moderate effort during the pointing
procedure.
It is desirable to tighten each nut 1/2 turn at a time, moving from nut to nut in a
crisscross manner (1-2-3-4) as shown in the Figure above, slowly increasing the
tension.

Installing Dish
Setting Nominal Elevation

To set the nominal elevation:
1. Verify that the two nuts retaining the Az/El vertically movable part (marked with
a larger circle) are loose.
Keep in mind there are two nuts, one at each side!
Figure 13: Retention Nuts
2. Verify that the two nuts retaining the Az/El horizontally movable part (marked
with smaller circles) are loose.
3. Rotate the elevation screw to set the nominal elevation value as indicated in the
invoice.
May, 2016 29
Figure 14: Elevation Screw
The Az/El unit is supplied preset to 20 degrees elevation (see Figure above).
The bars of the elevation scale have a 2-degree resolution; smaller markings in
between provide a 1-degree grid.
Mounting Reflector
To mount the reflector:
1. Verify that the back bracket rotates freely relative to the skew plate.
If the rotation is not free enough, you need to slightly release the nuts of the four
bolts holding the skew plate.
2. Rotate the back bracket around the skew plate until the U-slot faces upward.

Installing Dish
Figure 15: Back Bracket - U-slot
3. Insert a bolt into the uppermost hole of the reflector from the concave side.
Figure 16: Reflector - Uppermost Hole
4. Put a flat washer and a spring washer on the bolt.

5. Thread a nut 2-3 threads onto the bolt.
May, 2016 31
Figure 17: Dish above U-Slot
6. Bring the reflector in contact with the back bracket and slide it down so that the
bolt would enter the U-slot of the back bracket to establish the initial positioning.
Figure 18: Nut Threaded Halfway on Bolt

Installing Dish
7. Insert the remaining four bolts to attach the reflector to the back bracket.
Figure 19: Reflector with Screws Inserted
8. On each bolt, place a flat washer, then a spring washer, then a nut.
Figure 20: Reflector Attached to Back Bracket
9. Tighten all the nuts by hand first; complete the tightening of all the nuts with a
spanner/ratchet.
May, 2016 33
Attaching Boom Arm to Back Bracket

To attach the boom arm to the back bracket:
1. Insert the reflector end of the boom arm into the back bracket all the way, until
it locks into position.
Figure 21: Inserting Boom Arm into Back Bracket
2. Insert and tighten the four bolts (with flat and spring washers) - two at each
side.
Figure 22: Attaching Boom Arm

Checking and Setting the Transceiver TX Polarity
Refer to your commissioning parameters email to identify the required
TX polarization setting, the selection will be either RHCP or LHCP as per
the below table.
Satellite Beam Cluster Code TX Polarization

Hylas 2B East Beam 94A LHCP
Hylas 2B West Beam 93A RHCP
Once you have identified which polarization setting is required you

should check the transceiver unit setting.
The easiest way to identify the polarity is by standing behind the Odu
looking into the antenna reflector (feed horn pointing away from you)
the waveguide will be seen to slant to either the Right (RHCP TX) or to
the Left (LHCP TX), this identifies the polarization that is set.
If the setting is found to be incorrect then remove the four screws that
attach the waveguide to the main transceiver body, rotate it by 90° so it
matches the above picture and re-attach using the four screws.

Assembling Transceiver Bracket and Transceiver Installing Dish
To assemble the transceiver bracket and the transceiver:

1. Apply the bracket onto the transceiver as shown in the Figure below.
Figure 23: Assembling Transceiver on Bracket
2. Verify that the transceiver top and bottom sides are facing up and down,
respectively (Rx connector is above, Tx connector is below).
3. Insert the four bolts with spring washers to secure the transceiver on the
transceiver arm.
4. Tighten the four bolts with the Allen key (supplied).
Assembling Transceiver Bracket on Boom Arm

To assemble the transceiver bracket on the boom arm:
1. Put the transceiver bracket on the feed end of the boom arm.
Figure 24: Assembling Transceiver Bracket on Boom Arm
May, 2016 35

2. Insert and tighten the four bolts with flat and spring washers - (two at each
side).
Figure 25: Attaching Bracket to Arm
If you have purchased the optional TV Reception kit, please refer to (Optional)
TV Reception Kit (on page 83)
Threading RF Cables Through the Boom
Each coaxial cable is equipped with a connector on the outdoor end. The
indoor end of the cable has no connectors attached.
To thread the RF cables through the boom:

1. Feed the outdoor ends of the cables (with the pre-attached F-connectors)
through the boom in the direction of the transceiver.
If threading through the boom is problematic or impossible due to complicated

installation conditions, just attach the cables to the boom (preferably under the
boom) with 2-3 cable ties/straps.
2. Leave 1m of extra cable between the boom arm and the transceiver.

Installing Dish
Connecting Cables to Transceiver
To ensure a watertight connection between the cables and the transceiver, a

ratchet spanner (wrench) (not provided by Gilat) must be used at 30 lbs.*in
(~3.9 N*m) torque.
To connect the cables to the transceiver:

1. Screw the male F-connectors of the RF cables onto the corresponding female RF-
connectors of the transceiver (Rx to Rx, and Tx to Tx) leaving a loop of cable
(excess length) as shown in the Figure below.
Figure 26: Connecting Cables to Transceiv er
May, 2016 37
Grounding Transceiver
To ground the transceiver:
1. Connect one end of the equipotential bonding cable to the transceiver using the
screw provided, as shown in the Figure in the previous section.
2. Connect the other end of the equipotential bonding cable to the pole clamp using
the screw provided.
Figure 27: Grounding BUC to Pole Clamp
3. Ground the pole supporting the dish assembly according to local regulations.
Grounding can be done by attaching a down-conductor to the grounding screw of

the back bracket (as shown in the image above) with a 6.5mm ring-terminal (not
provided with this kit).
Setting Nominal Skew

To set the skew value:
1. Rotate the back bracket-reflector assembly around the Az/EL-skew plate
assembly to set the skew value as indicated in the invoice.

Installing Dish
Figure 28: Skew Scale
2. Tighten the four nuts holding the Az/EL-skew plate assembly together.
Setting Nominal Azimuth
At this stage, the bolts of the clamps should be partially tightened so that the
Az/El is flush against the pole yet loose enough to allow it to rotate smoothly
around the pole.
To set the nominal azimuth:

1. Verify that the fine-tuning grid (see the Figure below) is set to zero. If not, adjust
using the azimuth screw.
May, 2016 39
Figure 29: Azimuth Fine-Tuning Grid
2. Using a compass, determine the direction to point the dish according to the
azimuth value provided in the invoice.
3. Rotate the dish assembly around the pole so as to point its front surface in the
direction determined.
4. Attach the elevation offset arrow.

Installing Dish
Figure 30: Elevation Offset Arrow
If the pole is not ideally vertical, you will notice the offset on the offset scale (see
the Figure below).
Keep in mind that the bars of the elevation scale have a 2-degree resolution;
smaller markings in between provide a 1-degree grid. The offset scale has 1-
degree markings.
5. Check the elevation offset value.
May, 2016 41
Figure 31: Elevation Offset Scale
6. If a non-zero offset value is determined, adjust the position of the dish

accordingly:
− for positive offset, increase the elevation (e.g., the invoice indicates 33
degrees elevation, and the elevation offset scale shows +1 degree; to
compensate for the pole deviation, set the elevation to 34 degrees).
− for negative offset, decrease the elevation.
Threading the Cables into House
You may need to drill holes in order to thread the cables into the house. As wall
materials vary, you may need to contact your local specialist for advice on
particulars.
Make sure to drill these holes at an angle that prevents the water from seeping
into the house: when drilling from the outside, the drill must be pointed slightly
upwards.
Assembling Indoor Connectors
To make threading the cables through narrow openings an easier task, the
indoor ends of the cables have no connectors attached. This also allows you to
adjust the length of the cable removing the extra length.
You will need a cutter (and probably pliers as well) to connect the F-connectors.
To attach the F-connectors to the indoor ends of the cables:

1. (Optional) Roll the excess cable into a coil, or shorten the cables to the desired
length if they are too long for your room layout.

Installing Dish
Shortening the cables must be performed carefully: they are supplied with Tx and
Rx stickers; cutting off the excess length of both cables together will make it
impossible to determine which cable is which.
You need to cut one cable first, and mark it (Rx or Tx, depending on which cable
you are cutting off) with a permanent marker or a sticker to ensure that after
cutting off the other cable, you will be able to determine which cable is which.
Note that one of the cables has a running mark printed lengthwise - it also allows
you to differ between the Rx and Tx cables.
2. Strip about 18 mm of the outer jacket only.

3. Fold the wire shielding backwards over the cable jacket (but do not remove the
aluminum foil).
4. Strip 8 mm to the inner conductor.
5. Insert the stripped end of the cable into the F-connector as deep as you can.
6. Screw the F-connector on the wire by hand, applying sufficient force, until the
internal insulation is aligned with the rim of the connector.
Verify that throughout, the procedure the cable is centered and straightened in
the connector. Otherwise, you will not be able to screw the connector to the end-
position on the cable.
May, 2016 43
Figure 32: Connector Assembled on Cable
7. Repeat this procedure assembling the other cable and F-connector.

Chapter 6: Modem Configuration
In This Section
Choosing Installation Time............................................................................................................. 45
Installing and Connecting Modem.................................................................................................. 45
Choosing Installation Time

Service is available 24/7; therefore, installation can be performed anytime.
For safety reasons, it is advisable to install the antenna during the day.
Initial pointing must be performed under clear sky condition to guarantee

accurate pointing: pointing in rainy, cloudy, or windy weather can interfere with
the stability of indicators.
Installing and Connecting Modem

To start modem installation:
 Unpack the modem as shown in the Figure below.
Figure 33: Unpacking
May, 2016 45
Installing and Connecting Modem Modem Configuration
Connecting RF Cables to Modem

To connect the RF cables to the modem:
1. Screw the male cable F-connector marked Rx on the RF IN female connector on
the modem (see arrow 1 in the Figure below).
Figure 34: Modem RF Connections
2. Screw the male cable F-connector marked Tx on the RF OUT female connector
on the modem (see arrow 2 in the Figure above).
Connecting Modem to Power Adapter

To power up the modem:
1. Connect the power adapter provided in the kit to the modem.
2. Connect the power adapter to a wall outlet.
The Power LED goes On.
The modem performs a quick Power-On Self-Test (POST): the LEDs blink in a rapid
succession.
On POST completion, the Power LED remains On, the rest of the LEDs remain Off.
Connecting Modem to PC
To connect the modem to a PC:
1. Connect one end of the LAN cable provided with the kit to the Ethernet port of
the modem.
2. Connect the other end of the LAN cable to the Ethernet port of the PC.

If the distance between the devices exceeds the length of the standard cable,
you will need to obtain a longer cable.
3. Verify that the green LEDs of the LAN sockets of the modem and the PC are On.
During the installation, the modem must be connected to the PC directly

with a single cable. Attempting to install the modem with a router
connected will interfere with the installation process.
Once the installation has been completed and service is up, you may
connect a router.
Supported Operating Systems and Browsers

Supported operating systems and browsers:
 Windows XP and above (32- and 64-bit):
− IE 7 and above
− FireFox 10 and above
− Chrome 18 and above
 iPAD iOS 5.1
− Safari
Other OSs and browsers may work equally well, but have not been tested. You
may use them at your own discretion.
May, 2016 47
Modem LED Patterns

The behavior of the LEDs on the front panel of the modem is presented in the table
below:
Table 1: Modem LED Patterns
State LED Behavior
Power Satellite Link Tx Rx
Network Status
Powered off Off Off Off Off Off
Powered On Off Off Off Off
Forward Signal Receive On Blinking Off Off Off
Network Synchronization On On Off Off Off
Establishing link (blinks on Logon On On Off Blinking Off
send)
Link up, no/limited WAN On On Blinking Off Off
connectivity
Link up, establishing WAN On On Blinking Blinking Off
connectivity
Link up, WAN connected On On On Off Off
RX user traffic On On On On Blinking
TX user traffic On On On Blinking On
RX & TX user traffic On On On Blinking Blinking
where
 Power
− Off – power off
− On – power on
 Satellite Network
− Off – no RX signal
− Blinking – Signal received, not synchronized
− On – Signal received, synchronized
 Link Status
− Off – no link
− Blinking – link up, limited service (authorization)
− On – link up, full service
 User Traffic TX
− Off – idle, no traffic
− Blinking – transmitting user traffic

 User Traffic RX
− Off – idle, no traffic
− Blinking – receiving user traffic
Configuring PC
Before configuring the modem, you need to verify that your PC is configured
properly:
1. DHCP settings must be enabled.
2. Proxy server must be disabled.
See the next section for details.
Windows 7
Enabling DHCP
To enable DHCP on the LAN adapter:
1. Click Start Control panel.
Figure 35: Win7 DHCP
2. In the Network and Internet section, click View Network Status and Tasks.
Network and Sharing Center page is displayed.
May, 2016 49
Figure 36: Win7 DHCP 1
3. In the left panel of the Network and Sharing Center page, click Change
adapter settings. Available LAN adapters are displayed.
4. Right-click the desired LAN adapter, and select Properties.

LAN Adapter properties box is displayed.

5. Double-click Internet Protocol Version 4 (TCP/IPv4). TCP/IPv4 box is

displayed.
May, 2016 51
6. Verify that Obtain an IP address automatically and Obtain DNS server

address automatically are selected (if not, select), and click OK.
Disabling Proxy Server Connection
To disable a proxy server connection option:
1. In Internet Explorer, click Tools Internet Options and select the
Connections tab.

Figure 40: Disabling Proxy 1
2. Click LAN settings and verify that the Use a proxy server for your LAN
checkbox is not selected.
May, 2016 53
Figure 41: Disabling Proxy 2
3. Click OK to save the configuration. The dialog box is no longer displayed.

4. In the Internet Options box, click OK to close the Internet Options dialog box.
MacOS
Enabling DHCP
To enable DHCP on the LAN adapter:
1. From the Apple menu, select System Preferences.
2. Click the Network icon.
3. From the Location drop-down menu, select Automatic.
4. Select Ethernet (or the network adapter you wish to change the settings for).
5. Select Using DHCP from the Configure IPv4 pull down menu
6. Click Apply.

Disabling Proxy Server Connection

To disable proxy server connection:
1. Launch Safari.
2. Click on the Safari menu.
3. Select Preferences from the drop-down menu.
4. Select the Advanced tab.
5. Click on the Change Settings button. The Network window is displayed.
6. Click on the Configure Proxies drop-down menu and select Manually.
7. Uncheck all proxy settings within the Select a protocol to configure menu.
8. Click OK to confirm.
9. Click Apply.
Entering Installation Parameters
Do not start the installation until you verify that you have the Location Code and
the RF Cluster Code (see the invoice). Without these parameters, you cannot
successfully complete the modem configuration procedure.
All captures in this section were taken using Microsoft Internet Explorer. The
screens viewed when using other Web browsers may be slightly different in
appearance.
All captures in this section were carried out on a CPE running basic software.
Once the CPE connects to the system, it downloads additional software. The
actual screens may be slightly different in appearance.
To start the modem configuration:

1. On your PC, start your Internet browser to access the Installation Page.
The Installation Page is stored on the modem itself - you do not need an Internet
connection to access this page.
2. Type http://sky.manage in the address field, and press Enter.

The start page is displayed.
May, 2016 55
Figure 42: Terminal Configuration Starting Page
3. Select the desired language.
Language can be changed at any step.
4. Click Load RF Cluster Table (As shown above) and then select the .BIN file you
have been provided with the installation parameters.
5. Enter the location and the RF cluster codes, and click Next.
The correct RF Cluster Code must be in the 93A or 94A value range
As detailed in the documentation provided by your service provider.
The Dish Pointing page is displayed.

5. Continue to the next section - Dish Pointing Preparation (on page 57).
NOTE:
The RF level check process runs on the absolute minimum which must be
met for commissioning to complete. This allows commissioning to occur during
fading events (i.e. light rain) but will not allow commissioning to complete
during more extreme weather events. It is your responsibility to ensure that
the achieved RF levels meet those stated in the documentation provided by
your service provider, sustained failure to achieve the specified RF levels may
result in degraded service performance and/or suspension of your service
until such time as this achieved the required RF levels.

Dish Pointing Preparation

To prepare the modem for dish pointing:
1. In the Modem Configuration Starting Page screen, review the required steps.
Figure 43: Dish Pointing Preparation Page 1
2. Click Start Pointing. The Dish Pointing Preparation Page 2 is displayed. (Or click
Back to make changes in the installation parameters.)
Figure 44: Dish Pointing Preparation Page 2
3. The modem is ready to respond to the signal power fluctuations that will occur
while you are pointing the dish.
May, 2016 57

If nominal azimuth happens to be set accurately, the above screen may look
slightly differently - showing that the signal is locked.
At this point, the transceiver starts emitting the Searching tone indicating that it
is seeking the carrier.
Regarding the beeping tones: view the accompanying video to get a good idea of
the different tones.
4. You can now leave the PC, move to the place where the dish is located, and start
pointing it. Continue to the Dish Pointing (on page 58) section.
Dish Pointing
Audio Indication
The transceiver has a built-in speaker that allows the system to indicate the state
and power of the signal.
The sounds emitted by the transceiver can be divided into the following types:
 Searching – indicates that the CPE is in installation stage but the modem is not
locked yet.
 Transition2Lock – a short two-second transitional tone indicating that the modem
is locked. Following this tone, the transceiver will immediately start to emit one
of the locked tones, according to the reception level.
 Locked – a range of beeps indicating that the modem is locked on the satellite.
Pitch and stagger rate are proportionate to the level of reception: the better the
reception the higher the pitch and the faster the stagger rate.
− LockLowSNR
− LockMedSNR
− LockMaxSNR
 Peak – At any given time during the pointing there is a maximum reception level
registered. This level will gradually increase as the pointing progresses. The peak
continuous tone is coupled to the maximum reception level.
 Transition2Searching - if the Locked state is lost during the pointing, there will be
a 2-second transitional tone ("police car siren") which will be followed be the
Searching tone.
 Abort – A mismatch between the parameters entered and the kit installed.

Figure 45: Sound Visualization
Coarse Pointing
To perform the coarse pointing:
1. Verify that the nominal elevation, azimuth and skew values are set correctly.
Before you proceed to the next step:

Do not apply force to the reflector. Excessive pressure on the reflector can cause
reflector deformation.
Hold the dish assembly at the back structure and Az/El while rotating it.
2. Rotate the dish as slowly as possible (approximately 1 degree per second) around
the pole in one direction until the beeping tone changes, indicating that the
modem is locked on the satellite. The Locked state is indicated by a 2-second
transitional tone (Transition2Lock).
May, 2016 59
The Abort tone will be heard if the kit installed is not compatible with the RF
cluster code entered. Stop the installation and contact the Help Desk.
Typically the initial nominal elevation setting should be sufficient for locking - but
not the azimuth setting. In the unlikely event that initial azimuth setting was
accurate, one of the Locked tones (LockLowSNR.mp3, LockMedSNR.mp3,
LockMaxSNR.mp3) will be heard from the very start, instead of the Searching
tone. Proceed to Step 4 below.
If the Locked tone is not obtained after rotating the dish 30 degrees from the
nominal azimuth value, rotate it in the opposite direction, passing the nominal
azimuth value by no more than 30 degrees in the opposite direction.
If the Locked tone is still not obtained, repeat the rotation three more times, each
time at a slower pace than the previous one.
If the Locked tone is not obtained after that, double-check all settings and verify
that there is a clear line of sight to the satellite.
3. Once the transceiver emits the Locked tone, stop rotating the dish at once.
After the Transition2Lock tone is heard, there will be a beeping tone indicating that
the carrier is locked. The pitch and stagger rate of this tone are proportionate to
the level of reception:
At low reception levels, there will be a low pitch and low stagger rate tone
(LockLowSNR).
At medium reception levels, there will be a medium pitch and medium stagger
rate (LockMedSNR).
At maximum reception levels, there will be a Max pitch and Max stagger rate
tone (LockMaxSNR).
Throughout the entire procedure, the tones will change accordingly.
4. Record the position of the elevation offset arrow.

5. Firmly tighten the clamp nuts that hold the dish assembly on the pole, to prevent
further change of its position relative to the satellite. Tightening should be done
half a turn at a time.

Figure 46: Tightening the Nuts
Tightening the nuts, the way it is described above is not mandatory, but it is
recommended. Tightening the nuts in a different way may cause a change in the
assembly position to the extent that the actual elevation and azimuth values will
considerably differ from the nominal values.
Excessive tightening will damage the bolts, nuts, or clamps. Take care not to
warp the clamps.
6. If the elevation offset arrow position changes after tightening the bolts, adjust
the elevation accordingly.
May, 2016 61
Once you tighten the nuts, the settings may change; consequently, the audio
tones might change. This is the expected normal mode of operation.
Fine Pointing
The process is completed by fine-tuning the dish position using the built-in tuning
tool until the strongest signal is obtained.
Fine pointing of the dish can be started once a Locked tone (LockLowSNR,
LockMedSNR, LockMaxSNR) is being constantly emitted by the transceiver.
If the Locked tone is lost during the clamp tightening, you need to reacquire the
signal by modifying the elevation setting by +/- 2 degrees around the nominal
value.
If the Locked tone is not achieved, return to the nominal value and modify the
azimuth setting by +/- 2 degrees around the zero setting.
If neither of these measures helps to obtain the Locked tone, you need to repeat
the coarse pointing procedure.
To complete the dish pointing:

1. Using a spanner/ratchet, rotate the azimuth screw to change the azimuth
settings on the dish in any direction.
Figure 47: Az/El Azimuth Screw
2. Once you can hear the audio signals reduce tone and staggering rate, reverse the
direction at once.
If, instead of stopping and reversing the direction, you continue too far, you may
lose the Locked state. In this case, you will hear a transition tone
Transition2Searching.
3. At some point, you will hear the pitch increase, and the tone will change from
staggering to continuous Peak. Continue in the same direction until staggering
tone starts again. Reverse the direction once again and stop as soon as you hear
a continuous tone.

If the continuous tone position is not achieved, stop at the highest-pitch

staggering tone (which indicates the strongest signal available)
4. Using a spanner/ratchet, rotate the elevation screw to change the elevation

settings in either direction until the audio tone drops in pitch and stagger rate.
Reverse the direction until a continuous tone position is achieved. Continue in the
same direction until staggering tone starts again. Reverse the direction again and
stop as soon as a continuous tone is achieved.
Figure 48: Elevation Fine-Tuning
5. At this point, it is necessary to optimize the azimuth setting for the second time.
Using a spanner/ratchet, rotate the azimuth screw to change the azimuth
settings in either direction until the audio tone indication drops in tone and
stagger rate. Reverse the direction until a continuous tone position is achieved.
Continue in the same direction until staggering tone starts again. Reverse the
direction again and stop as soon as a continuous tone is achieved.
6. Tighten the nuts:
− two nuts retaining the Az/El vertically movable part (one at each side - right
and left)
− two nuts retaining the Az/El horizontally movable part
May, 2016 63
Figure 49: Nuts to Be Tightened
7. Apply light pressure on the side and top of the assembly until the tone changes
to a staggering tone. Verify that once you let go, the tone returns to peak tone.
8. Once you have completed fine pointing the dish, return to your PC.
Continue to Modem Installation (on page 65).
Modem Installation
To complete the modem installation:
1. In the Dish Pointing Preparation Page 2 screen, click Finish Pointing.

Figure 50: Locked on Satellite
2. A reminder is displayed.
May, 2016 65
Figure 51: Reminder
3. Click OK to start modem installation if you have tightened the bolts.

4. A 5-step modem installation process starts. You do not need to do anything: just
follow the steps to verify that each one of them is completed successfully:
a. Step 1/5 - Software Download – The modem is downloading the latest
software version.
b. Step 2/5 - Forward Channel Acquisition – Modem locks onto the correct
carrier for network admission.
c. Step 3/5 - Return Channel Acquisition – Modem establishes a return link with
the central station.
d. Step 4/5 - Network Admission.
e. Step 5/5 - Installation Quality Verification – The modem establishes a session
with a control device in the central station to verify that the signal quality of
the forward channel and return channel is sufficient.
At the end of the process, the Installation completed successfully dialog box
is displayed:

Figure 52: Installation Complete Box
5. Click Finish to complete the installation. The Home Page containing the system
general information is displayed.
Figure 53: Modem Installation - Final Screen
May, 2016 67
The current value is often lower than the maximum achieved value. This is the
expected behavior as the value constantly fluctuates. There is no need to return
to the dish to improve the pointing unless there is an explicit warning (in case
the difference between the current value and the maximum achieved value is
larger than expected)
6. This step completes the Gilat CPE installation. The user can start browsing the
Internet.
Dish Repointing
If you ever need to repoint the dish, remember to loosen the azimuth and
elevation fastening bolts. Trying to rotate the azimuth and elevation screws
without first releasing their fastening bolts will damage the Az/El!

Appendix A: Dish Pointing Smartphone
Applications
Satellite finder/dish pointing applications that run on a smartphone allow
interposition of the projection of satellite positions on the sky on the actual view via
the viewfinder of the built-in camera, based on Augmented Reality.
To determine a suitable location using a smartphone:
1. Download a satellite pointer application of your choice.
We recommend Satellite AR by Analytical Graphics, Inc. (AGI) - you can

download it from http://spacedata.agi.com/MobileApps/about.htm
2. Install the application.

3. Run the application.
4. Visit the desired location where you would like to install the satellite dish.
5. Point the smartphone in the desired direction.
6. Locate the satellite listed in the invoice.
7. Determine whether the location you have selected provides a clear line of sight
from the satellite dish to this satellite. If you see any tall objects (trees, buildings
etc.) overlapping the satellite projection, the location is not suitable.
May, 2016 69
Appendix B: System Monitoring
In This Section
Status ............................................................................................................................................. 71
Information ..................................................................................................................................... 71
Diagnostics..................................................................................................................................... 71
Technician ...................................................................................................................................... 74
Status
This page allows you to check the general status of your modem.
The message you expect to be displayed is Your modem is working properly!
In case of malfunction, you may encounter other messages displayed. Refer to the
Error Messages section for solution.
Information
If you encounter a non-optimal service condition that requires a call to your service
provider's technical support center, the technician most probably will ask you to read
out what this page says in the following sections:
 CPE Status
 CPE Identification
 Statistics
Diagnostics
Installation Log
The CPE Diagnostics page provides access to the installation log. If your installation
process does not result in a "Your modem is working properly!" message in the CPE
Status page, and you call your service provider's technical support center, the
technician most probably will ask you to read out what this log says.
May, 2016 71
Figure 54: Installation Log
CPE Self-Test
Self-test is a utility that allows testing modem connectivity, DNS resolution, and
upload/download speed after temporarily disconnecting it from the computer
(without physically disconnecting the LAN cable). This is done to separate modem-
generated errors from issues caused by the computer connected to it.
Figure 55: Self-Test
To run the modem self-test:

1. Click on Diagnostics
2. (Optional) Select the Speed Test checkbox
3. Click Run Test

Diagnostics
The results of the self-test are displayed.
Figure 56: Self-Test Results
4. To view detailed information, click View advanced information.
Figure 57: Test Advanced Information
To view the results of the last test, click View Last Test.
May, 2016 73
Technician
This page is password-protected and is not user-accessible.
- Proprietary and Confidential

CPE Installation and Pointing
Appendix C: List of Acronyms
POST Power-On Self-Test
CPE Customer Peripheral Equipment
DHCP Dynamic Host Configuration Protocol
DNS Domain Name Server
ISP Internet Service Provider
LAN Local Access Network
LED Light-Emitting Diode
OS Operating System
RF Radio Frequency
May, 2016 75
Appendix D: Error Messages
The following error messages can be displayed during modem installation.
The table below offers possible causes and resolution methods.
# Error Message / Error Cause Resolution
Description
1 RF Cluster code value is Invalid RF Cluster Enter correct RF Cluster
out of range code entered code
2 Location code value is Invalid Location Enter correct Location
out of range code entered code
3 On clicking Next in the CPE has detected Verify:
first page of Install: the Rx cable Rx cable connected to RF
Rx cable is not disconnect In port on modem
connected properly. Rx cable indoor end
assembled correctly to
connector
Rx cable connected to Rx
port on Transceiver
If the problem persists

contact operator
4 In Step 2 of installation, CPE has detected Verify the installation
the following error dialog that the RF cluster parameters. If the
is shown: code does not parameters are correct,
Configuration mismatch match the kit contact Help Desk.
detected! provided
5 When Finish Pointing Modem is not locked Achieve modem locking
button is clicked in Step
2 of installation and dish
status is Not Locked:
Modem must be locked
before ending pointing.
6 Step 3, substep 1/5: Modem cannot Check the Rx/Tx cable
software download complete software connection
timeout download Restart activation
7 Step 3, substep 3/5: Modem cannot Restart activation; if the
Return Channel complete Return problem persists, contact
Acquisition timeout Channel Acquisition Help Desk
8 Step 3, substep 4/5: Modem cannot Restart activation; if the
Network Admission complete Network problem persists, contact
timeout Admission Help Desk
9 In Step 3 of installation, Timeout Contact the Help Desk
the following error dialog (see contact info in the
is shown: manual provided with the
Note: [step name] is kit).
taking longer than Once the problem is
expected. resolved, click Restart
Activation.
May, 2016 77
# Error Message / Error Cause Resolution
Description
10 In Step 3 of installation, RF Audit has failed Pointing may be
the following error dialog inaccurate, thus service is
is shown: prohibited. Verify that the
weather is clear and that
CPE Installation Failure there are no obstructions
in the line of sight from
the dish to the satellite.
Pointing may be Click Repoint Dish to
inaccurate, thus service improve pointing
is prohibited. accuracy. If the problem
persists, contact the Help
Desk.
11 In the CPE Status, a Modem cannot Wait for a few minutes
message is displayed: synchronize with and restart the modem. If
the hub. This could the problem persists,
No Sync be related to a contact the Help Desk.
Synchronization technical problem at
the satellite service
problem.
provider's site.
12 In the CPE Status, a Modem cannot If the weather is bad, wait
message is displayed: establish link to the a few minutes. If the
No Satellite Link hub. This could be weather is good, restart
Link establishment related to extreme the modem.
problem. weather conditions If the problem persists,
either at the user's contact the Help Desk.
or
site or at the
No Lock satellite service
provider's site.

Appendix E: Troubleshooting
In This Section
Elevation/Azimuth Screw Is not Moving......................................................................................... 79
Modem LEDs Are not On ............................................................................................................... 79
I Cannot Connect to Modem .......................................................................................................... 80
During Installation, Web Page Freezes ......................................................................................... 80
Transceiver Emits No Sounds ....................................................................................................... 80
I Cannot Lock Onto Satellite .......................................................................................................... 80
I Am Experiencing a Deterioration of Service ................................................................................ 81
I Cannot Obtain Peak Tone ........................................................................................................... 81
Elevation/Azimuth Screw Is not Moving

Check the fastening nuts to make sure they are loose.
Figure 58: Loosening the Screws
If the fastening nuts had been tightened, they will prevent the elevation/azimuth
screw from further movement.
Modem LEDs Are not On

This indicates a power supply problem.
 Check that the electric socket is powered.
 Check that the electric plug of the power adapter is tightly connected.
May, 2016 79
 Check that the power adapter is powered.
 Check that the modem is connected to the power adapter.
If the above measures do not resolve the problem, contact Help Desk.
I Cannot Connect to Modem

1. Check the power.
2. Check the LAN configuration on your PC.
3. Check the LAN LEDs of the PC and the modem.
4. Replace the LAN cable.
During Installation, Web Page Freezes

In some cases, during the installation/reinstallation, the Web page freezes for a
prolonged period.
1. Verify that no additional 3rd party equipment (e.g., a wireless router) is installed
between the modem and the PC.
2. Connect the PC directly to the modem with an Ethernet cable.
If the Web page does not refresh, restart the modem.
Transceiver Emits No Sounds

1. Check the Tx cable connection.
2. Verify you have reached the dish pointing step 2.2
I Cannot Lock Onto Satellite

1. Check the parameter setting.
2. Make sure that the line of sight is unobstructed.
3. Check the weather: you could have started pointing under clear sky conditions -
but it can be cloudy or rainy now.
4. Check the elevation and azimuth settings.
5. Check elevation compensation.
6. Make sure that the cable connectors are correctly assembled and tightly fastened
to the modem and the transceiver.
7. Try scanning (rotating the dish) at a slower pace.

I Am Experiencing a Deterioration of Service
I Am Experiencing a Deterioration of Service

You can experience a deterioration of service due to several reasons (or any
combination thereof):
1. There can be congestion in the entire network due to high bandwidth
consumption by all users.
2. You may have exceeded your allocation. Check your current quota status on your
ISP’s site.
3. In the modem Web page, click Diagnostics and see the installation log. If the
current signal level is lower than that obtained during installation, this can
happen due to rough weather in your location or in the location of the central
transmitter/receiver (hub).
4. Verify that all the nuts had been tightened properly. If the dish has moved (for
whatever reason), repoint it.
5. Check whether there are new obstructions in the line of sight (a tree that has
grown, a new building, etc.). If not, try reinstalling the modem to achieve higher
level.
I Cannot Obtain Peak Tone

1. If the weather has changed since you started the pointing, this could affect the
link quality.
2. Try finding the highest pitch and staggering rate by changing the azimuth. Once
found, try once again to achieve the peak tone by changing the elevation.
3. If the above measures have not resolved the problem, return to the PC and check
the Web.
 If there are no error messages, you can proceed with installation.
 If there is an error message, it indicates that a better location was identified
during the installation. Return to the dish and try repointing it at a slower pace.
May, 2016 81
Appendix F: (Optional) TV Reception Kit
To receive TV transmissions, it is necessary to install a separate TV reception kit
(optional).
In This Section
Kit Contents.................................................................................................................................... 83
Assembling TV Kit.......................................................................................................................... 85
Kit Contents
The kit includes:
 An LNBF bracket that has four mounting slots:
Figure 59: LNBF Bracket
 An LNBF unit that comes in two different sizes - the difference is in the diameter
of its neck:
May, 2016 83
Figure 60: LNBF Unit with Large Neck Diameter
Figure 61: LNBF Unit with Small Neck Diameter
 An LNBF adapter that comes with a ring insert:

− The ring insert is used for a small LNBF unit neck
Figure 62: Adapter with Ring Insert
− The ring insert is not used for a large LNBF unit neck

Assembling TV Kit
Figure 63: Adapter without Ring Insert
Assembling TV Kit
To install the TV reception kit:
1. Attach the bracket to the boom arm as shown in the Figure:
Figure 64: Attaching TV Bracket to Boom Arm
May, 2016 85
2. Select the slot according to the desired TV satellite orbital position according to
the table below; e.g., if the CPE works on cluster group 4, and you want to
receive TV channels on Satellite at 19.2E, mount the adapter onto slot 3.
Selecting the bracket slot
RF Cluster Group TV satellite Orbital TV satellite Orbital

Position 19.2E Position 23.5E
1-4 (Orbital position Slot 3 Slot 1
28.2E)
5-8 Slot 4 Slot 2
(Orbital position 31.5E)
3. Secure the LNBF unit in the adapter:
Figure 65: Securing LNBF Unit in Adapter
4. Mount the LNBF unit with the adapter onto the LNBF bracket:

Assembling TV Kit
Figure 66: Mounting LNBF Adapter onto LNBF Bracket
May, 2016 87
Appendix G: FAQs
In This Section
What download/upload speeds can I achieve? ............................................................................. 89
Is there any dangerous radiation? ................................................................................................. 89
Can I buy another modem and put splitters on the cables? .......................................................... 89
Can I add a wireless router or an Ethernet switch behind the modem? ........................................ 89
Can weather conditions affect modem reception?......................................................................... 89
Are any Internet ports/addresses blocked? ................................................................................... 90
Can I watch movies online? ........................................................................................................... 90
Do I need authorization to install satellite dish?............................................................................. 90
What do I do if I cannot find installation CD/equipment, etc.? ....................................................... 90
What do I do if some of the equipment is damaged? .................................................................... 90
What are the best conditions for dish installation? ........................................................................ 90
What download/upload speeds can I achieve?

It depends upon your plan. Contact your ISP.
Is there any dangerous radiation?

No. The power of the amplifier used is limited to several watts (typically 2.5W)
transmitted with a directional dish, with a very low out-of-beam emission. The only
location where the level of radiation can be dangerous is between the transceiver
and the dish (see Safety Warnings (on page 8)).
However, during installation, while the transceiver is emitting the beeping tones, the
power amplifier is disabled, and no radiation is emitted.
Can I buy another modem and put splitters on the cables?

Unfortunately, you cannot. Only one modem can be connected to one transceiver.
Can I add a wireless router or an Ethernet switch behind the

modem?
Yes, you can. In this case, you need to connect the router to the modem; then
connect your PC to the router and configure it according to the user's manual that
comes with the router.
Can weather conditions affect modem reception?

Yes. However, unlike broadcast channels, in which the picture is maintained and
deterioration is noticed only under severe conditions, the CPE can track the signal
even during a heavy rain at the expense of available bit-rate reduction.
May, 2016 89
Are any Internet ports/addresses blocked?
No, no ports/addresses are blocked by default.
Can I watch movies online?

Technically - yes. However, you must be aware that streaming video will consume a
large portion of the monthly quota.
Do I need authorization to install satellite dish?

This has been handled by the operator who received appropriate permissions from
the authorities.
In case of aesthetics-related problems with local authorities, this is the user's
responsibility.
What do I do if I cannot find installation CD/equipment, etc.?

Contact your service provider.
What do I do if some of the equipment is damaged?

Contact your service provider.
What are the best conditions for dish installation?

 Clear sky
 No wind beyond a light breeze
 Good lighting (daytime hours)

Index
Dish Repointing • 68
(
Do I need authorization to install satellite
(Optional) TV Reception Kit • 36, 83 dish? • 90
A Document Conventions • 6
Documentation Bag • 20
Are any Internet ports/addresses blocked? During Installation, Web Page Freezes • 80
• 90
Assembling Back Bracket with Az/El • 26 E
Assembling Indoor Connectors • 42 Elevation/Azimuth Screw Is not Moving •
Assembling Transceiver Bracket and 79
Transceiver • 35 Enabling DHCP • 49, 54
Assembling Transceiver Bracket on Boom Entering Installation Parameters • 55
Arm • 35 Error Messages • 77
Assembling TV Kit • 85
Attaching Boom Arm to Back Bracket • 34 F
Audio Indication • 58 FAQs • 89
B Fine Pointing • 62
Box Contents • 13 G
C Grounding Kit • 20
Grounding Transceiver • 38
Can I add a wireless router or an Ethernet
switch behind the modem? • 89 H
Can I buy another modem and put splitters Hardware Bag • 19
on the cables? • 89 How to Use This Manual and Kit • 7
Can I watch movies online? • 90
Can weather conditions affect modem
I
reception? • 89 I Am Experiencing a Deterioration of
Cautions • 9 Service • 81
Choosing Installation Time • 45 I Cannot Connect to Modem • 80
Coarse Pointing • 59 I Cannot Lock Onto Satellite • 80
Configuring PC • 49 I Cannot Obtain Peak Tone • 81
Connecting Cables to Transceiver • 37 Information • 71
Connecting Modem to PC • 46 Installation Log • 71
Connecting Modem to Power Adapter • 46 Installing and Connecting Modem • 45
Connecting RF Cables to Modem • 46 Installing Dish • 25
CPE Self-Test • 72 Installing Equipment • 23
Installing Pole • 24
D
Introduction • 5
Diagnostics • 71 Is there any dangerous radiation? • 89
Disabling Proxy Server Connection • 52, 55
Dish Assembly Box • 15
K
Dish Assembly Kit • 19 Kit Contents • 83
Dish Pointing • 58 L
Dish Pointing Preparation • 56, 57
List of Acronyms • 75
Dish Pointing Smartphone Applications •
24, 69
May, 2016 91
M What are the best conditions for dish
installation? • 90
MacOS • 54
What do I do if I cannot find installation
Modem Configuration • 45 CD/equipment, etc.? • 90
Modem Installation • 64 What do I do if some of the equipment is
Modem LED Patterns • 48 damaged? • 90
Modem LEDs Are not On • 79 What download/upload speeds can I
Modem Packaging Box • 18 achieve? • 89
Mounting Az/El on Pole • 27 What's in the Box • 13
Mounting Kit • 19 What's Not in the Box • 20
Mounting Reflector • 30 Windows 7 • 49
N
Notice • 2
Notices • 10
O
Overview • 5
P
Packing List • 14, 15
Pointing Data • 21
S
Safety • 8
Selecting Dish Location • 23
Setting Nominal Azimuth • 39
Setting Nominal Elevation • 29
Setting Nominal Skew • 38
Status • 71
Supported Operating Systems and
Browsers • 47
System Monitoring • 71
T
Technician • 74
Terms of Direction • 6
Threading RF Cables Through the Boom •
36
Threading the Cables into House • 42
Tools • 20
Transceiver / Boom Arm Assembly Kit • 19
Transceiver Emits No Sounds • 80
Transceiver Packaging Box • 18
Troubleshooting • 79
W
Warnings • 8, 89
Warranty Notice • 11


Gilat DIY CPE Installation and Pointing User Guide October 2016

Uploaded by

Copyright:

Available Formats

Gilat DIY CPE Installation and Pointing User Guide October 2016

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Gilat DIY CPE Installation and Pointing User Guide October 2016

Uploaded by

Copyright:

Available Formats

CPE Installation and Pointing

Document Number: DC-002966(E)

Chapter 3: Warranty Notice........................................................................................................ 11

Chapter 4: Box Contents ............................................................................................................ 13

Chapter 5: Installing Equipment ................................................................................................ 23

Appendix A: Dish Pointing Smartphone Applications ............................................................. 69

Appendix B: System Monitoring ................................................................................................ 71

Appendix C: List of Acronyms ................................................................................................... 75

Appendix D: Error Messages ..................................................................................................... 77

Appendix E: Troubleshooting .................................................................................................... 79

Appendix F: (Optional) TV Reception Kit .................................................................................. 83

Appendix G: FAQs ...................................................................................................................... 89

Is there any dangerous radiation? ................................................................................ 89

May, 2016 iii

Figure 1: System Overview

This symbol means "Danger!"

This symbol means "Be careful!"

This symbol means "Take note!"

6 CPE Installation and Pointing

How to Use This Manual and Kit

8 CPE Installation and Pointing

10 CPE Installation and Pointing

Chapter 3: Warranty Notice

BUC warranty is void if the protective tape has been removed.

What's in the Box

To inspect the contents of the box:

Figure 3: Opening the Box

2. Compare the contents of the box with the packing list.

Figure 4: Box Contents

The box must contain the following kit components:

14 CPE Installation and Pointing

If something is missing/damaged/wrong, contact your supplier.

4. Set aside the modem box for later use.

Figure 5: Modem Box

# Item Quantity Image

# Item Quantity Image

16 CPE Installation and Pointing

# Item Quantity Image

8 Hardware bag 1 set - see

9 Documentation 1 set - see

10 Modem 1 set - see

11 Transceiver 1 set - see

Modem Packaging Box

Figure 6: Modem Box

Transceiver Packaging Box

18 CPE Installation and Pointing

Figure 7: Transceiver Box Content

Dish Assembly Kit

Transceiver / Boom Arm Assembly Kit

What's Not in the Box

20 CPE Installation and Pointing

Pointing data (appears in the invoice):

 RF Cluster Table (file / attachment (.bin))

 Transceiver TX waveguide polarity setting.

Selecting Dish Location

Figure 8: Unsuitable Location 1

Figure 9: Unsuitable Location 2

24 CPE Installation and Pointing

Tip: Leave the box containing the modem indoors.