Brother Fax 8360p Service Manual

FACSIMILE EQUIPMENT
SERVICE MANUAL
MODEL: MFC8500/FAX4100/FAX4750e/FAX5750e
MFC9660/FAX8360P
© Copyright Brother 2002
All rights reserved.
No part of this publication may be reproduced in any form or by any means without permission in writing from
the publisher.
Specifications are subject to change without notice.
All products and company names mentioned in this manual are trademarks or registered trademarks of their
respective holders.
PREFACE
This publication is a Service Manual covering the specifications, construction, theory of operation,
and maintenance of the Brother facsimile equipment. It includes information required for field
troubleshooting and repair--disassembly, reassembly, and lubrication--so that service personnel will
be able to understand equipment function, to rapidly repair the equipment and order any necessary
spare parts.
To perform appropriate maintenance so that the facsimile equipment is always in best condition for
the customer, the service personnel must adequately understand and apply this manual.
This manual is made up of six chapters and appendices.
CHAPTER I. GENERAL DESCRIPTION
CHAPTER II. INSTALLATION
CHAPTER III. THEORY OF OPERATION
CHAPTER IV. DISASSEMBLY/REASSEMBLY AND LUBRICATION
CHAPTER V. MAINTENANCE MODE
CHAPTER VI. ERROR INDICATION AND TROUBLESHOOTING
Appendix 1. EEPROM Customizing Codes
Appendix 2. Firmware Switches (WSW)
Appendix 3. Circuit Diagrams
Appendix 4. Toner Cartridge Weight
This manual describes the models and their versions to be destined for major countries. The specifications
and functions are subject to change depending upon each destination.
SAFETY INFORMATION
Laser Safety (110-120V Model only)
This printer is certified as a Class 1 laser product under the US Department of Health and Human
Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health
and Safety Act of 1968. This means that the printer does not produce hazardous laser radiation.
Since radiation emitted inside the printer is completely confined within the protective housings and
external covers, the laser beam cannot escape from the machine during any phase of user
operation.
CDRH Regulations (110-120V Model only)
The Center for Device and Radiological Health (CDRH) of the US Food and Drug Administration
implemented regulations for laser products on August 2, 1976. These regulations apply to laser
products manufactured from August 1, 1976. Compliance is mandatory for products marketed in
the United States. The label shown below indicates compliance with the CDRH regulations and
must be attached to laser products marketed in the United States.
The label for Chinese products
MANUFACTURED: JULY 1999 C

BROTHER CORP. (ASIA) LTD.
BROTHER BUJI NAN LING FACTORY
Gold Garden Industry, Nan Ling Village, Buji,
Rong Gang, Shenzhen, China.
This product complies with FDA radiation
performance standards, 21 CFR Subchapter J.
CHAPTER I.
GENERAL DESCRIPTION
CHAPTER I. GENERAL DESCRIPTION
CONTENTS
1. EQUIPMENT OUTLINE ............................................................................................ I-1
1.1 External Appearance and Weight ..................................................................... I-1
1.2 Components ..................................................................................................... I-1
2. SPECIFICATIONS..................................................................................................... I-2
1. EQUIPMENT OUTLINE
1.1 External Appearance and Weight
The figure below shows the equipment appearance and approximate dimensions.
w/o 2nd cassette w/ 2nd cassette

Weight: Machine proper 10.5 kg 14.0 kg
Machine (incl. drum unit & toner cartridge) 12.0 kg 15.5 kg
In package 16.5 kg 22.0 kg
1.2 Components
The equipment consists of the following major components:
*1 Provided on those models

equipped with a handset.
*2 Provided on those models without
I-1 handset.
2. SPECIFICATIONS
(1/4)
Model Name MFC8500 F AX4100
GENERAL
Print Engine Laser (ZLe) Laser (ZLe)
Modem Speed(bps) 14,400(Fax) 14,400(Fax)
Transmission Speed(sec.) Approx. 6 Approx. 6
ITU-T Group G3 G3
Coding Method MH/MR/MMR MH/MR/MMR
Input/Output Width 5.8"-8.5"/2.75"-8.5" 5.8"-8.5"/2.75"-8.5"
ADF(pages) 30 30 (50:Conditional *1)
LCD Size 16 Characters x 2 Lines 16 Characters x 2 Lines
On-Screen Programming Yes Yes
Backup Clock Yes (9 hours) Yes (9 hours)
Memory Capacity(MB) 8 MB 8 MB
Backup Memory N/A N/A
Memory Security N/A N/A
Optional Memory N/A N/A
Paper Capacity(sheets) 250 250
Additional Paper Capacity(sheets) 250 (User Option) 250 (User Option)
Dimensions (WxDxH) 17.1x17.4x12.7 inches 17.1x17.4x12.7 inches
435x442x323 mm 435x442x323 mm
Weight 26.4 lbs/(12 kg) 26.4 lbs/(12 kg)
Color Gray 1495 Gray 1495
Standby Mode Yes Yes
PC-Fax Protocol Compliance Class 2 N/A
Simultaneous Operation Yes Yes
Data Modem N/A N/A
Energy Star Compliance (for U.S.A.) Yes Yes
LCD Back Light N/A N/A
Operating Environment Temperature 10 - 32.5 degrees Centigrade 10 - 32.5 degrees Centigrade
Humidity 20 - 80%(without condensation) 20 - 80%(without condensation)
Power Source 120VAC 50/60Hz 120VAC 50/60Hz
Power Consumption Less than 10W / 70W / 940W Less than 10W / 70W / 940W
(Sleep/Standby/Peak)
Toner Life (Standard Yield : TN-430) 3,000 A4 pages@5% 3,000 A4 pages@5%
(High Yield : TN-460) 6,000 A4 pages@5% 6,000 A4 pages@5%
Drum Life (DR-400) up to 20,000 pages up to 20,000 pages
Bundled Cable N/A N/A
TELEPHONE
Automatic Redial Yes Yes
Handset Yes Yes
One-Touch Dial 16 (8x2) 32 (16x2)
Speed Dial 100 100
Telephone Index Yes Yes
Speaker Phone N/A N/A
Chain Dialing Yes Yes
Caller ID Yes Yes
Call Waiting Caller ID Yes by Search/Speed Dial key N/A
Call Waiting Ready Yes by Search/Speed Dial key Yes by Search/Speed Dial key
Transfer Method Flash Flash
PBX Feature N/A N/A
Distinctive Ringing Yes Yes
Hold/Mute Key Yes Yes
Power Failure Dialing N/A N/A
Speaker Volume Yes (3 steps + OFF) Yes (3 steps + OFF)
Ring Volume Yes (3 steps + OFF) Yes (3 steps + OFF)
Handset Volume Yes (2 steps + 1(Hearing Amplify) step) Yes (2 steps + 1(Hearing Amplify) step)
Figures of One-Touch & Speed Dial 20 digits 20 digits
Resisterable Number Of Characters 15 chars 15 chars
I-2
(1/4)
Model Name FAX4750e FAX5750e
GENERAL
Transmission Speed(sec.) Approx. 2 Approx. 2
ITU-T Group Super G3 Super G3
Coding Method MH/MR/MMR/JBIG MH/MR/MMR/JBIG
ADF(pages) 30 (50:Conditional *1) 30 (50:Conditional *1)
Back up Clock Yes (9 hours) Yes (9 hours)
Memory Capacity(MB) 8 MB 8 MB
Back up Memory Yes ( for 4 days ) Yes ( for 4 days )
Memory Security Yes Yes
Optional Memory Yes(16/32 Mbyte:DIMM) Yes(16/32 Mbyte:DIMM)
Paper Capacity(sheets) 250 500(250+250)
Additional Paper Capacity(sheets) 250 (User Option) N/A
Dimensions (WxDxH) 17.1x17.4x12.7 inches 17.1x17.4x17.0 inches
435x442x323 mm 435x442x432 mm
Weight 26.4 lbs/(12 kg) 34.3 lbs/(15.5kg)
PC-Fax Protocol Compliance Class 2 Class 2
Simultaneous Operation Yes Yes
Data Modem N/A N/A
Energy Star Compliance (for U.S.A.) Yes Yes
LCD Back Light N/A N/A
Power Source 120VAC 50/60Hz 120VAC 50/60Hz
Power Consumption Less than 10W / 70W / 940W Less than 10W / 70W / 940W
(Sleep/Standby/Peak)
Toner Life (Standard Yield : TN-430) 3,000 A4 pages@5% 3,000 A4 pages@5%
(High Yield : TN-460) 6,000 A4 pages@5% 6,000 A4 pages@5%
Drum Life (DR-400) up to 20,000 pages up to 20,000 pages
Bundled Cable N/A N/A
TELEPHONE
Handset Yes Yes
One-Touch Dial 32 (16x2) 32 (16x2)
Speed Dial 200 *5 200 *5
Telephone Index Yes Yes
Caller ID Yes Yes
Call Waiting Caller ID N/A N/A
Call Waiting Ready Yes by Search/Speed Dial key Yes by Search/Speed Dial key
PBX Feature N/A N/A
Distinctive Ringing Yes Yes
Hold/Mute Key Yes Yes
Handset Volume Yes (2 steps + 1(Hearing Amplify) step) Yes (2 steps + 1(Hearing Amplify) step))
Figures of One-Touch & Speed Dial 20 digits 20 digits
Resisterable Number Of Characters 15 chars 15 chars
I-3
(2/4)
FAX
Internet FAX N/A N/A
Easy Receive/Fax Detect Yes Yes
Fax/Tel Switch Yes Yes
Super Fine Yes (TX & RX) Yes (TX & RX)
300dpi Transmission N/A N/A
Gray Scale 64 64
Contrast Yes (Auto/S.Light/S.Dark) Yes (Auto/S.Light/S.Dark)
Smoothing Yes Yes
Call Reservation Over Auto TX N/A N/A
Password Check N/A N/A
Enhanced Remote Activate Yes Yes
Multi Resolution Transmission N/A N/A
Multi Transmission N/A N/A
Next-Fax Reservation Yes (Dual Access) Yes (Dual Access)
Delayed Timer Yes (up to 50) Yes (up to 50)
Polling Yes (Std/Seq) Yes (Std/Seq)
Quick Scan (Memory Transmission) Approx. 2 sec./page (A4:standard) Approx. 2 sec./page (A4:standard)
Broadcasting Yes (166 locations) Yes (182 locations)
Batch Transmission Yes Yes
Auto Reduction Yes Yes
Out-of-Paper Reception *2 up to 500 pages(MMR) up to 500 pages(MMR)
Dual Access Yes Yes
ECM(Error Correction Mode) Yes Yes
ITU SUB Addressing N/A N/A
Group Dial Yes (6) Yes (6)
Resend After Receive Error Signal N/A N/A
Confidential N/A N/A
Station ID 1 (20 digits/20 chars) 1 (20 digits/20 chars)
Off Hook Alarm N/A N/A
Remote Maintenance Yes Yes
Call Reservation Over Manual TX N/A N/A
RX Mode Indication LED LED
Resolution Indication LED LED
LIST REPORT
Activity Report/Journal Report Yes (up to 200) Yes (up to 200)
Transmission Verification Report Yes Yes
Coverpage Yes (Super) Yes (Super)
Help List Yes Yes
Call Back Message N/A N/A
Caller ID List Yes Yes
Demo Sheet Yes by Stop/Exit & Fax Start keys Yes by Stop/Exit & Fax Start keys
Interface backside to be covered

INTERFACE
with plastic cover.
External TAD Interface Yes Yes
Missing Link/PC Interface N/A N/A
Host Interface Yes (Auto switching : Parallel/USB *3) Yes (Auto switching : Parallel/USB *3) *4
LAN Interface N/A N/A
I-4
(2/4)
FAX
Internet FAX Available with Option[NC-8100h] Yes
300dpi Transmission N/A N/A
Gray Scale 64 64
Contrast Yes (Auto/S.Light/S.Dark) Yes (Auto/S.Light/S.Dark)
Smoothing Yes Yes
Call Reservation Over Auto TX N/A N/A
Password Check N/A N/A
Multi Resolution Transmission N/A N/A
Multi Transmission N/A N/A
Next-Fax Reservation Yes (Dual Access) Yes (Dual Access)
Delayed Timer Yes (up to 50) Yes (up to 50)
Polling Yes (Std/Seq) Yes (Std/Seq)
Quick Scan (Memory Transmission) Approx. 2 sec./page (A4:standard) Approx. 2 sec./page (A4:standard)
Out-of-Paper Reception *2 up to 600 pages(JBIG) up to 600 pages(JBIG)
Dual Access Yes Yes
ITU SUB Addressing N/A N/A
Group Dial Yes (6) Yes (6)
Resend After Receive Error Signal Yes Yes
Confidential N/A N/A
Station ID 1 (20 digits/20 chars) 1 (20 digits/20 chars)
Off Hook Alarm N/A N/A
Call Reservation Over Manual TX N/A N/A
LIST REPORT
Help List Yes Yes
Call Back Message N/A N/A
Caller ID List Yes Yes
Demo Sheet N/A N/A
Interface backside to be covered

INTERFACE No cover
with plastic cover.
External TAD Interface Yes Yes
Missing Link/PC Interface N/A N/A
Host Interface Yes (Auto switching : Parallel/USB *3) *4 Yes (Auto switching : Parallel/USB *3)
LAN Interface Available with Option[NC-8100h] Yes
I-5
(3/4)
Model Name MFC8500 FAX4100
PRINTER Yes Available with Web download
Color/Mono Mono Mono
Engine Type Laser(ZL) Laser(ZLe)
Resolution(dpi) 600x600 600x600
Speed(ppm) up to 15 (Letter size) up to 15 (Letter size)
Output Paper Capacity(sheets) 150 150
Standard Print Language Windows GDI(600x600) Windows GDI(600x600)
Emulation PCL4 N/A
Resident Fonts 24 Bitmap (PCL4 Comp.) N/A
Fonts Disk Based Yes (35 TrueType) N/A
Paper Handling Size LTR, LGL, A4, B5, A5, EXE LTR, LGL, A4, B5, A5, EXE
Manual Feed Slot Custom Size (2.75x5 - 8.5x14) Custom Size (2.75x5 - 8.5x14)
Envelop(DL/C5/CM10/Mona) Envelop(DL/C5/CM10/Mona)
Other Paper Type OHP, Envelopes, Labels, Organizer OHP, Envelopes, Labels, Organizer
Sheet Weight (Paper Cassette) 64-105 g/m2 (17 - 28 lb) 64-105 g/m2 (17 - 28 lb)
(Manual Slot) 64-157 g/m2 (17 - 43 lb) 64-157 g/m2 (17 - 43 lb)
Printer Driver Win95/98(SE)/Me and NT4.0/2000 Win95/98/Me//NT4.0/2000/XP Driver
Driver with Auto Installer Program with Auto Installer Program
Utility Software Yes (Remote Printer Console for PCL4 ) N/A
COPY
Color N/A N/A
Speed(cpm) up to 15 (Letter size) up to 15 (Letter size)
Multi Copy(Stack) up to 99 up to 99
Multi Copy(Sort) Yes Yes
Reduction/Enlargement(%) 50 -- 200 in 1% increments 50 -- 200 in 1% increments
Resolution(dpi) 600 dpi class 600 dpi class
SCANNER Yes N/A

Color/Mono Mono N/A
Resolution(dpi) 9,600x9,600(Int.)/300x600(Opt.) N/A
Gray Scale 256 N/A
TWAIN Compliant Yes N/A
OCR Yes(ScanSoft TextBridge) N/A
MESSAGE CENTER/MESSAGE MANAGER N/A N/A

ICM Recording Time N/A N/A
Page Memory N/A N/A
OGM (MC/MC Pro/Paging) N/A N/A
TAD Type N/A N/A
Memo/Recording Conversation N/A N/A
Toll Saver N/A N/A
Fax Forwarding Yes Yes
Fax Retrieval Yes Yes
Paging Yes Yes
Remote Access Yes Yes
I-6
(3/4)
PRINTER Available with Web download Yes - standard
Engine Type Laser(ZLe) Laser(ZLe)
Speed(ppm) up to 15(Letter size) up to 15(Letter size)
Output Paper Capacity(sheets) 150 150
Standard Print Language Windows GDI(600x600) Windows GDI(600x600)
Emulation N/A PCL5e
Resident Fonts N/A N/A
Fonts Disk Based N/A N/A
Paper Handling Size LTR, LGL, A4, B5, A5, EXE LTR, LGL, A4, B5, A5, EXE
Manual Feed Slot Custom Size (2.75x5 - 8.5x14) Custom Size (2.75x5 - 8.5x14)
Envelop(DL/C5/CM10/Mona) Envelop(DL/C5/CM10/Mona)
Other Paper Type OHP, Envelopes, Labels, Organizer OHP, Envelopes, Labels, Organizer
Sheet Weight (Paper Cassette) 64-105 g/m2 (17 - 28 lb) 64-105 g/m2 (17 - 28 lb)
(Manual Slot) 64-157 g/m2 (17 - 43 lb) 64-157 g/m2 (17 - 43 lb)
Printer Driver Win95/98/Me//NT4.0/2000/XP Driver Win95/98/Me//NT4.0/2000/XP Driver
with Auto Installer Program with Auto Installer Program
Utility Software N/A Yes (Remote Printer Console for PCL5e )
COPY
Color N/A N/A
Speed(cpm) up to 15 (Letter size) up to 15 (Letter size)
Multi Copy(Stack) up to 99 up to 99
Resolution(dpi) 600 dpi class 600 dpi class
SCANNER Available with web download Yes - standard

Resolution(dpi) 9,600x9,600(Int.)/300x600(Opt.) 9,600x9,600(Int.)/300x600(Opt.)
Gray Scale 256 256
TWAIN Compliant Yes Yes
OCR Yes (ScanSoft TextBridge) Yes (ScanSoft TextBridge)
MESSAGE CENTER/MESSAGE MANAGER N/A N/A

Page Memory N/A N/A
TAD Type N/A N/A
Toll Saver N/A N/A
Paging Yes Yes
I-7
(4/4)
APPLICATION SOFTWARE
For Windows
Printer Driver (Brother) Yes Downloadable from the web site
TWAIN (Brother) Yes N/A
POP UP menu Yes N/A
PC Fax (Brother; both TX & RX ) Yes N/A
Remote Setup Yes N/A
Auto Email Printing Yes N/A
Support OS version (Win95/98(SE)/Me,
Yes N/A
WinNT4.0/2K/XP)
BRAdmin Professional Yes N/A
Network Print Software (LRP) for
Yes N/A
Win95/98(SE)/Me/XP)
Network Print Software (NetBIOS/SMTP) Yes N/A
For iMAC
Printer Driver (Brother) Yes Downloadable from the web site
TWAIN (TII/Brother) Yes N/A
Viewer (ScanSoft PaperPort) Yes N/A
POP UP menu Yes N/A
PC Fax (Brother) Yes N/A
Remote Setup Yes N/A
Auto Email Printing Yes N/A
Support OS version Printer 8.5 - 9.1 Yes N/A
Others 8.6 - 9.2 Yes N/A
*1: Xerox 4200 20lb paper under Office Condition (Temperature/Humidity)

*2: Brother Chart #1 with JBIG Coding System and Standard Resolution
*3: USB - Windows98/Me/2000/XP and iBook/iMAC/G3/G4 only.
*4: The interface connector is covered with a plastic plate.
*5: Email address can be stored up to 100 locations; from 01 -100.
I-8
(4/4)
APPLICATION SOFTWARE
For Windows
Printer Driver (Brother) Downloadable from the web site Yes - standard
TWAIN (Brother) Downloadable from the web site Yes - standard
POP UP menu Downloadable from the web site Yes - standard
PC Fax (Brother; both TX & RX ) Downloadable from the web site Yes - standard
Remote Setup Downloadable from the web site Yes - standard
Auto Email Printing N/A N/A
Support OS version (Win95/98(SE)/Me,
Downloadable from the web site Yes - standard
WinNT4.0/2K/XP)
BRAdmin Professional Downloadable from the web site Yes - standard
Network Print Software (LRP) for
Downloadable from the web site Yes - standard
Win95/98(SE)/Me/XP)
Network Print Software (NetBIOS/SMTP) Downloadable from the web site Yes - standard
For iMAC
Printer Driver (Brother) Downloadable from the web site Yes - standard
TWAIN (TII/Brother) Downloadable from the web site Yes - standard
Viewer (ScanSoft PaperPort) Downloadable from the web site Yes - standard
POP UP menu Downloadable from the web site Yes - standard
PC Fax (Brother) Downloadable from the web site Yes - standard
Remote Setup Downloadable from the web site Yes - standard
Auto Email Printing N/A N/A
Support OS version Printer 8.5 - 9.1 Downloadable from the web site Yes - standard
Others 8.6 - 9.2 Downloadable from the web site Yes - standard
*1: Xerox 4200 20lb paper under Office Condition (Temperature/Humidity)

*3: USB - Windows98/Me/2000/XP and iBook/iMAC/G3/G4 only.
*5: Email address can be stored up to 100 locations; from 01 -100.
I-9
(1/4)
Model Name MFC-9660 FAX8360P
GENERAL
Transmission Speed(sec.) Approx.2 ( Brother#1, JBIG ) Approx.2 ( Brother#1, JBIG )
ITU-T Group Super G3 Super G3
Coding Method MH/MR/MMR/JBIG MH/MR/MMR/JBIG
ADF(pages) Up to 30 Up to 30
Back up Clock Yes (9 hours) Yes (9 hours)
Memory Capacity (Physical: MByte) 8 Mbyte(RAM) 8 Mbyte(RAM)
Memory Backup Yes( Max 4 days) Yes( Max 4 days)
Optional Memory Yes( 16/32 MByte:DIMM) Yes( 16/32 MByte:DIMM)
Optional Paper Tray Yes(250pages:LT-400) Yes(250pages:LT-400)
Dimensions w/carton (WxDxH) 471 x 560 x 460 mm 471 x 560 x 460 mm
Dimensions w/out carton (WxDxH) 377 x 442 x323 mm 377 x 442 x323 mm
Weight w/carton 16.5 Kg 16.5 Kg
Weight w/out carton 12 Kg 12 Kg
PC-Fax Protocol Compliance(TX/RX) Class 2 -
Yes ( Print/Fax, Print/Copy,
Simultaneous Operation N/A
Print/Scan )
Data Modem N/A N/A
Energy Star Compliance N/A N/A
Power Source 220-240VAC 50/60Hz 220-240VAC 50/60Hz
Power Consumption(Sleep/Standby/Peak) 10W / 70W / 940W or less 10W / 70W / 940W or less
Demo Model No No
TELEPHONE
Handset No No
One-Touch Dial 32 (16x2) locations 32 (16x2) locations
Speed Dial 100 200
Telephone Index Yes ( Normal ) Yes ( Normal )
Caller ID N/A N/A
Call Waiting Caller ID N/A N/A
Distinctive Ringing Yes(UK, DEN Only) Yes(UK, DEN Only)
Hold/Mute Key N/A N/A
Handset Volume N/A N/A
PBX Feature Yes Yes
Figures of One-touch & Speed Dial 20 digits 20 digits
Resisterable Number of Characters 15 characters 15 characters
I - 10
(2/4)
FAX
Internet FAX Available with Option ( NC8100h ) -
300dpi Transmission No No
Gray Scale 64 64
Contrast Yes (Auto/Light/Dark) Yes (Auto/Light/Dark)
Smoothing Yes Yes
Call Reservation Over Auto TX No No
Password Check No No
Multi Resolution Transmission No No
Multi Transmission (>Dual Access ) No No
Next-Fax Reservation (>Dual Access) No No
Delayed Timer Yes (up to 50 locations ) Yes (up to 50 locations )
Polling Yes (Std/Seq/Sec/Del) Yes (Std/Seq/Sec/Del)
Yes as default, approx. 2 sec./page Yes as default, approx. 2 sec./page
Quick Scan (Memory Transmission)
(A4 :standard) (A4 :standard)
Up to 500 pages Up to 500 pages
Out-of-Paper Reception (ITU-T#1 Chart) *1
( JBIG/Standard Resolution ) ( JBIG/Standard Resolution )
Dual Access Yes Yes
ITU SUB Addressing No -
Resend After Receive Error Signal Yes Yes
Confidential No No
Station ID 1 (20digits/20char) 1 (20digits/20char)
Off Hook Alarm No No
Call Reservation Over Manual TX No No
LIST REPORT
Help List Yes( Reports key ) Yes( Reports key )
Call Back Message No No
Caller ID List No No
INTERFACE
External TAD Interface Yes -
Missing Link/PC Interface(=Serial I/F) No -
Host Interface(Serial) No -
Host Interface(IEEE1284) Yes -
Host Interface(USB) Yes -
LAN Interface Ethernet Auto Switching 10/100 Base-TX -
Available With Optional NC-8100h
I - 11
(3/4)
PRINTER
Color/Mono Mono -
Engine Type Laser(ZLe) -
Resolution(dpi) 600x600 -
Speed(ppm) up to 14 -
Paper Capacity(sheets) 250 -
Additional Paper Capacity(sheets) 250 (User Option) -
Output Paper Capacity(sheets) 150 -
Standard Print Language Windows GDI(600x600) -
Emulation PCL5e -
Yes (Bitmap font:Letter Gothic 16.66,
Resident Fonts -
OCR-A, OCR-B, Scaleable font; 49 fonts )
Fonts Disk Based Yes (49 TrueType) -
Paper Handling Size LTR, EXE, A4, A5, A6, ISO B5, ISO B6 -
Manual Feed Slot Custom Size (2.75x5 - 8.5x14) -
Envelop(DL/C5/CM10/Mona)
Other Paper Type OHP, Envelopes, Labels, Organizer -
Sheet Weight (Paper Cassette) 60-105 g/m2 -
(ADF) 64 - 90 g/m2
(Manual Slot) 60-161 g/m2
Printer Driver Win95/98(SE)/Me and NT4.0/2000 -
MacOS 8.5-9.1
Utility Software Yes (Remote Printer Console for PCL5e) -
Toner Life (Standard Yield : TN-6300) Up to 3,000 A4 pages@5% -
(High Yield : TN-6600) Up to 6,000 A4 pages@5%
Up to 20,000 pages
Drum Life (DR-6000) ( bv Continuous printing ) -
Interface Type Parallel & USB *2 -
Bundled Cable No -
COPY
Speed(cpm) Up to 14 Up to 14
Multi Copy(Stack) Yes ( Up to 99 ) Yes ( Up to 99 )
Poster No No
SCANNER
Colour/Mono Mono -
Resolution(dpi) Optical 300x600 -
Resolution (dpi) Interpolated 9,600x9,600 -
Colour Depth No -
Gray Scale 256 -
TWAIN Compliant & Operating System Win95/98/98SE/Me -
MacOS 8.6-9.1
Scan to Image key Yes -

Scan to OCR key Yes -
Scan to E-mail key Yes -
I - 12
(4/4)
MESSAGE CENTER/MESSAGE MANAGER
Page Memory N/A N/A
TAD Type N/A N/A
Toll Saver N/A N/A

Paging No No
MESSAGE CENTER Pro/MESSAGE MANAG N/A N/A
MESSAGE CENTER (PC MC) N/A N/A
VIDEO CAPTURE N/A N/A
PHOTO CAPTURE CENTER N/A N/A
BUNDLED SOFTWARE
For Windows
Support OS version Win95/98/98SE/Me, WinNT4.0/2K -
Printer Driver Yes(Brother ) -
Yes ( PaperPort by ScanSoft
Viewer -
including Text Bridge OCR)
TWAIN Yes(Brother ) -
PC Fax Yes ( Brother: both TX & RX ) -
For MAC
Support OS version Printer Mac OS 8.5 - 9.1 -
Others Mac OS 8.6 - 9.1
Printer Driver Yes(Brother ) -
Viewer No -
TWAIN Yes(Brother ) -
PC Fax Yes(Brother; TX only) -
I - 13
CHAPTER II.
INSTALLATION
CHAPTER 2 INSTALLATION
CONTENTS
1. INSTALLING THE UPDATE DATA TO THE FACSIMILE MACHINE.............................II-1
2. SETTING ID CODES TO FACSIMILE MACHINES .........................................................II-3

1. INSTALLING THE UPDATE DATA TO THE
FACSIMILE MACHINE
If you want to update the current program stored in the flash ROM of the main PCB to the newer
version or after you replace the main PCB, install the update program onto the flash ROM.
The program installation requires a PC/AT-compatible computer (which is capable of
running MS-DOS or its compatible OS).
Connecting the facsimile machine to your computer
(1) Make sure that your computer is turned off.

(2) Make sure that the machine's power cord is unplugged from a wall socket. (If the machine has
a power ON/OFF switch, make sure that the switch is turned off.)
(3) Connect the parallel interface cable to the parallel port on the back of the machine and secure
it with the lock wires.
(4) Connect the other end of the interface cable to the printer port of your computer and secure it
with the two screws.
(5) While pressing the 5 key on the machine's control panel, plug the machine's power cord into a
wall socket (or turn on the power ON/OFF switch if the machine has the switch).
(6) Check to see that the following pattern displays on the LCD. If it does not display, go back to
step (2) above.
← 1st row
← 2nd row
(7) Turn on your computer.
I I -1
Installing the update data onto the flash ROM of the facsimile machine
NOTE: The following is an installation procedure example on a PC that is running Windows 95/98.
(1) Copy the update data and transfer utility onto the desired directory of the hard disk.
e.g., C:\UPDATE
(2) Click the Start button, point to Programs, and then click MS-DOS Prompt to open an MS-DOS
window.
(3) Type the drive letter where the update data and transfer utility are located. In the above
example, type C:\ from the command line and press the ENTER key.
Then type CD UPDATE and press the ENTER key.
(4) Check that your computer is connected with the facsimile machine correctly.
(5) To start the transfer utility transmitting the update data to the flash ROM of the facsimile
machine, type the following:
ICEN filename /b
Where filename is an update data file, e.g., 8500x.upd.
Then press the ENTER key.
During downloading, the machine beeps intermittently.
Upon completion of the downloading, the machine beeps continuously.
NOTE: If the facsimile machine cannot return to the standby state after completion of downloading,
turn the power off and on.
I I -2
2. SETTING ID CODES TO FACSIMILE
MACHINES
Brother facsimile machines are assigned unique ID codes (character strings) at the factory. If you
replace the main PCB of the machine, the machine will lose its assigned ID code so that it will not
be identified by the connected PC*.
You need to assign a unique ID code (character string) to the machine according to the procedure
given here. For models covered by this manual, set serial numbers given to individual machines as
ID codes.
(*ID codes are essential when more than one machine is connected to a single PC via USB.)
Connecting the facsimile machine to your PC (See the illustration on page II-1.)
(1) Make sure that your PC is turned off.

(2) Make sure that the machine's power cord is unplugged from a wall socket or other power
source.
(3) Connect the interface cable to the parallel interface port on the back of the facsimile machine
and secure it with the lock wires.
(4) Connect the other end of the interface cable to the printer port of your PC and secure it with
the two screws.
(5) Plug the machine's power cord into a wall socket or other power source.
(6) Turn on your PC.
Operating procedure
(1) On your PC, run the ID setting utility. Follow the instructions shown on the PC's screen and
enter the 9-digit serial number (e.g., G01012345) printed on the nameplate labeled to the back
of the facsimile machine as an ID code. Then press the Enter key.
The ID setting utility will transmit the ID code data from your PC to the facsimile machine
and then it will terminate.
The facsimile machine will automatically return to the standby mode.
(2) To check whether the entered character string (ID code) is correct, make the machine enter the
maintenance mode (refer to CHAPTER V, Section 1) and then press the 1 key twice
(Subsection 3.5).
The facsimile machine will print out a Configuration List. At the right top of the list, "SER.#:
BROXXXXXXXXX" is printed.
(3) Check that the character string entered in step (2) is printed in "XXXXXXXXX."
If it is OK, press the 9 key twice to exit from the maintenance mode.
If something other than that is printed in XXXXXXXXX, check the connection between the
PC and facsimile machine and go back to step (1).
I I -3
CHAPTER III.
THEORY OF OPERATION
CHAPTER III. THEORY OF OPERATION
CONTENTS
1. OVERVIEW ............................................................................................................... III-1
2. MECHANISMS .......................................................................................................... III-2
2.1 Scanner Mechanism........................................................................................ III-3
2.1.1 Document feeding and ejecting mechanism ............................................. III-3
2.1.2 Scanner..................................................................................................... III-3
2.2 Laser Printing Mechanism............................................................................... III-4
2.2.1 Paper pick-up and registration mechanism .............................................. III-4
2.2.2 Print process mechanism.......................................................................... III-5
(1) Charging process............................................................................. III-6
(2) Exposing process............................................................................. III-6
(3) Developing process ......................................................................... III-7
(4) Transferring process........................................................................ III-7
2.2.3 Heat-fixing mechanism .............................................................................. III-8
2.2.4 Paper ejecting mechanism......................................................................... III-9
2.3 Sensors and Actuators .................................................................................... III-10
3. CONTROL ELECTRONICS...................................................................................... III-12

1. OVERVIEW
*Not provided on those models without handset.
III - 1
2. MECHANISMS
The facsimile equipment is classified into the following mechanisms:
n SCANNER MECHANISM - Document feeding and ejecting mechanism

- Document scanning mechanism
n LASER PRINTING MECHANISM - Paper pick-up and registration mechanism

- Print process mechanism (consisting of charging,
exposing, developing, and transferring processes) with
paper feeding mechanism
- Heat-fixing mechanism with paper feeding mechanism
- Paper ejecting mechanism
n SENSORS AND ACTUATORS
III - 2
2.1 Scanner Mechanism
2.1.1 Document feeding and ejecting mechanism
This mechanism consists of the document stacker, automatic document feeder (ADF), document
ejection roller ASSY, and document sensors. (For details about the sensors, refer to Section 2.3.)
If you set documents on the document stacker with their faces down and start scanning operation,
then the scanner motor rotates so that the ADF (which consists of the document take-in roller ASSY,
nip-related parts, separation roller ASSY, and ADF parts) feeds those documents into the
equipment, starting from the bottom sheet (first page) to the top (last page), page by page. Each
document advances with the document feed roller ASSY to the scanner, and then it is fed out of the
equipment with the document ejection roller ASSY.
2.1.2 Scanner
The scanner uses a contact image sensor (CIS) unit which consists of an LED array illuminating
documents, a self-focus lens array collecting the reflected light, a CIS PCB carrying out
photoelectric conversion to output picture element data, and a cover glass on which a document
advances. When the document passes between the document pressure bar and the cover glass, it
is scanned.
III - 3
2.2 Laser Printing Mechanism
2.2.1 Paper pick-up and registration mechanism
At the 1st stage, the controller drives the main motor without energizing the solenoid so that the
paper feed roller simply idles.
At the 2nd stage, the controller energizes the solenoid so that the paper feed roller no longer rotates
and the paper pick-up roller starts rotating to pick up paper into the equipment, a sheet at a time.
After the leading edge of the pulled-in paper passes through the manual insertion sensor actuator,
the paper is further fed for the specified time length. Accordingly, the leading edge will reach the
paper feed roller where the paper skew will be eliminated.
At the 3rd stage, the controller deenergizes the solenoid to rotate the paper feed roller for feeding
paper to the transfer block in the drum unit.
When the leading and trailing edges of the paper pass through the registration sensor actuator, the
sensor signals them to the controller. According to those signals, the controller may determine the
first print position on the paper.
III - 4
2.2.2 Print process mechanism
The print process unit works with laser beam, electrical charges, and toner. The graph below
shows the transition of electrical charge on the surface of the laser-sensitive drum through the four
processes: charging, exposing, developing, and transferring processes.
III - 5
(1) Charging process
The high-voltage power supply applies DC bias to the corona wire to generate ion on the grid. The
ion uniformly charges the surface of the laser-sensitive drum to approx. 870V which is kept by the
voltage regulator grounding the grid to the frame.
(2) Exposing process

When the laser-sensitive drum holds a positive electrical charge, the laser beam issued from the
laser unit scans the drum according to the print image to expose the drum surface for neutralizing
the spots where black should be, forming an electrostatic latent image.
III - 6
(3) Developing process
The developing process develops an electrostatic latent image formed on the drum in the exposing
process, into a toner image.
The developer roller attracts the toner particles fed from the toner cartridge by the toner supply
roller, and then conveys them to the contact section with the laser-sensitive drum
On the contact section between the developer roller and drum, the positive toner particles stick to
the neutralized spots on the drum according to the principles of attraction and repulsion,
transforming a latent image into a toner image.
The agitator (which agitate toner particles in the chamber) and the blade allow toner particles to be
fed onto the developer roller at an even thickness.
(4) Transferring process

When a paper passes between the drum and the transfer roller, the controller negatively charges
the transfer roller. The toner is positive, so the toner image formed on the drum will be transferred
onto the paper according to the same principle as for the developing process.
Cleaning the transfer roller
In the transferring process, the transfer roller may be contaminated with toner since not all the toner
particles on the drum are transferred onto the paper but some toner particles will remain on the
drum and will be transferred from the drum to the transfer roller. If paper jam or other errors occur,
the toner image fails to stick to the paper and will stick to the transfer roller.
To repulse this toner, the controller positively charges the transfer roller. The toner returns from the
transfer roller to the drum. During non-printing rotation of the drum, the toner particles on the drum
will be returned to the chamber through the developer roller.
III - 7
2.2.3 Heat-fixing mechanism
As the paper passes between the heater roller and the pressure roller in the heat-fixing unit, the
heater roller fuses the toner on the paper.
The controller monitors the internal resistance of the heater thermistor to keep the surface
temperature of the heater roller constant by turning the halogen heater lamp on and off.
III - 8
2.2.4 Paper ejecting mechanism
Exit roller
Outer chute
Jam sensor actuator
(Front)
Paper ejection roller

Paper
Paper ejection sensor actuator
Heat-fixing unit
After the paper passes through the heat-fixing process, it will be ejected from the heat-fixing unit by
the paper ejection roller.
If the leading edge of the paper pushes up the actuator of the paper ejection sensor, the sensor
signals the start of paper ejection. If the trailing edge has passed through the sensor actuator, the
sensor signals the completion of paper ejection.
If the jam sensor actuator will not be pushed up within the specified period after the leading edge of
the paper pushes down the paper ejection sensor actuator, then the controller will interpret such an
event as a paper jam inside the heat-fixing unit and display a jam error on the LCD.
The paper will be turned over along the outer chute and ejected onto the main cover by the exit
roller.
III - 9
2.3 Sensors and Actuators
This machine has 12 sensors: nine photosensors, two thermistors and a mechanical switch as
described below.
Sensor name Type Located on

Document front sensor Photosensor Control panel PCB Control panel
Document rear sensor Photosensor Document sensor PCB PCB ASSY
Manual insertion sensor Photosensor Engine PCB
Registration sensor Photosensor Engine PCB
Cassette sensor Photosensor Engine PCB
Paper ejection sensor Photosensor Paper ejection sensor PCB
Toner sensor Photosensor Toner sensor (LED) PCB and toner
sensor (light-receiver) PCB
Cover sensor Photosensor Toner sensor (LED) PCB
Jam sensor Photosensor Heat-fixing unit
Heater thermistor Thermistor Heat-fixing unit
In-casing temperature sensor Thermistor Left-hand plate of the main chassis
Hook switch* Mechanical switch Hook switch PCB*
*For models equipped with a handset
• Document front sensor which detects the presence of documents.
• Document rear sensor which detects the leading and trailing edges of pages to tell the control
circuitry when the leading edge of a new page has reached the starting position and when the
scan for that page is over.
• Manual insertion sensor which detects whether paper is inserted manually through the paper slot
or whether paper fed through the paper cassette has jammed.
• Registration sensor which detects the leading and trailing edges of recording paper, which
allows the controller to determine the registration timing and check paper jam.
• Cassette sensor which detects whether the paper cassette is loaded.
• Paper ejection sensor which detects whether the recording paper goes out of the equipment.
• Toner sensor which detects whether there is toner or a toner cartridge is loaded.
• Cover sensor which detects whether the front cover is closed.
• Jam sensor which detects whether paper is jammed inside the heat-fixing unit.
• Heater thermistor which allows the controller to monitor the temperature of the heater roller of
the fixing unit.
• In-casing temperature sensor which allows the controller to monitor the temperature inside the
equipment.
• Hook switch* which detects whether the handset is placed on the handset mount*.
The above photosensors are a photo-
interrupter consisting of a light-emitting diode
and a light-sensitive transistor. Each of
them has an actuator separately arranged as
shown on the next page.
III - 10
* Provided on models equipped with a handset.
NOTE: Jam sensor

The machine has a jam sensor (not shown in the above illustration) which is on the heat-fixing unit.
Location of Sensors and Actuators
III - 11
3. CONTROL ELECTRONICS
The hardware configuration of the facsimile equipment is shown below.
LAN
board *1
Centronics USB Control panel PCB ASSY
parallel
interface Control panel Document
VC PCB (Document sensor PCB
connector front sensor) (Document rear
PCB *2 sensor)
Line
External TEL NCU PCB
Handset *5 Paper ejection
sensor PCB
Hook switch (Paper ejection
PCB *3 sensor)
Main PCB
Speaker In-casing temperature
sensor (thermistor)
SCANNER
UNIT CIS unit
Laser diode
Scanner
motor
LASER UNIT
Low-voltage
power supply 2nd paper cassette *4
PCB Polygon
motor 2nd cassette
sensor PCB
Engine PCB (2nd cassette
Heater (FU) sensor & 2nd
lamp (Manual insertion sensor, 2nd cassette registration sensor)
registration sensor, and relay PCB *4
cassette sensor)
Heater Solenoid
Main motor
thermistor
Toner sensor PCBs
Jam sensor (Toner sensor LED,
light-receiver, and
Heat-fixing unit High-voltage cover sensor)
power supply
PCB Fan Solenoid
LASER PRINTING UNIT
1
* Provided on models supporting LAN interface.
2
* Models supporting the video capture are not available now.
3
* Provided on models equipped with a handset.
4
* Provided on models available with a 2nd paper cassette (as an option or standard).
5
* Provided on European models.
Configuration of Facsimile Equipment
III - 12
CHAPTER IV.
DISASSEMBLY/REASSEMBLY AND
LUBRICATION
CHAPTER IV. DISASSEMBLY/REASSEMBLY AND
LUBRICATION
CONTENTS
1. DISASSEMBLY/REASSEMBLY ............................................................................... IV-1

n Safety Precautions .................................................................................................. IV-1
n Preparation.............................................................................................................. IV-2
n How to Access the Object Component ................................................................... IV-2
n Disassembly Order Flow......................................................................................... IV-3
1.1 Rear Cover ......................................................................................................... IV-4
1.2 Access Plates R and F ....................................................................................... IV-4
1.3 Control Panel ASSY ........................................................................................... IV-5
1.4 Panel Rear Cover and Control Panel ................................................................. IV-6
1.5 Document Feed Roller ASSY, Document Ejection Roller ASSY,
and Pinch Rollers ............................................................................................... IV-9
1.6 CIS Unit .............................................................................................................. IV-10
1.7 Scanner Frame ASSY (Scanner Motor, Scanner Drive Unit,
Document Take-in Roller, Separation Roller, Pressure Rollers,
and Control Panel Locks) ................................................................................... IV-11
1.8 Top Cover (Exit Roller, Speaker, and Document Guides).................................. IV-15
1.9 Handset Mount and Hook Switch PCB (for models equipped with a handset)
Side Cover (for models without handset) ............................................................... IV-21
1.10 Paper Sub Tray .................................................................................................. IV-23
1.11 VC Cover, VC Bracket, and VC Connector PCB
(for models supporting video capture) ..................................................................... IV-24
1.12 Front Cover
Front Sub Cover (for models not supporting video capture) .................................... IV-25
1.13 Outer Chute and Paper Pinch Rollers ................................................................ IV-26
1.14 Main Cover ......................................................................................................... IV-27
1.15 Switch Cover ...................................................................................................... IV-28
1.16 Laser Unit ........................................................................................................... IV-29
1.17 Heat-fixing Unit and FU Lamp ............................................................................ IV-30
[Disassembling the heat-fixing unit].................................................................... IV-32
1.18 Fan ..................................................................................................................... IV-44
1.19 Drive Gear ASSY and Main Motor ASSY ........................................................... IV-46
1.20 NCU Shield and NCU PCB................................................................................. IV-48
1.21 Bottom Plate, Main PCB and Bottom Insulation Film ......................................... IV-50
1.22 Low-voltage Power Supply PCB and Power Inlet ............................................... IV-54
i
1.23 Inner Insulation Film, High-voltage Power Supply PCB, Engine PCB,
and 2nd Cassette Relay PCB*............................................................................ IV-56
1.24 Toner Sensor (light-receiver) PCB and Toner Sensor (LED) PCB..................... IV-58
1.25 Gears and Paper Pick-up Roller......................................................................... IV-59
1.26 Paper Feed Roller ASSY.................................................................................... IV-60
1.27 Clutch Levers, Cassette Guide L, and Solenoid................................................. IV-61
1.28 Paper Cassette................................................................................................... IV-62
1.29 Cleaning of High-voltage Contacts and Grounding Contacts ............................. IV-63
2. LUBRICATION .......................................................................................................... IV-65

[1] Document feed roller ASSY and document ejection roller ASSY............... IV-65
[2] Control panel locks ..................................................................................... IV-66
[3] Scanner frame ASSY, document take-in roller and its shaft, and
separation roller and its shaft ..................................................................... IV-66
[4] Top cover ................................................................................................... IV-67
[5] Drive gear ASSY ........................................................................................ IV-68
[6] Paper cassette ........................................................................................... IV-69
ii
1. DISASSEMBLY/REASSEMBLY
n Safety Precautions
To prevent the creation of secondary problems by mishandling, observe the following precautions
during maintenance work.
(1) Unplug the power cord from the power outlet before accessing parts or units inside the
machine. When having access to the power supply, be sure to unplug the power cord from the
power outlet.
(2) When servicing the optical system of the laser printing unit, be careful not to place screwdrivers
or other reflective objects in the path of the laser beam. Be sure to take off any personal
accessories such as wrist watches and rings before working on the printer. A reflected beam,
though invisible, can permanently damage your eyes.
(3) If the equipment has been printing, allow the heat-fixing unit (inside this unit is a red-colored
heater roller) sufficient time to cool down before starting maintenance jobs. It is HOT!
(4) Be careful not to lose screws, washers, or other parts removed for parts replacement.
(5) Do not remove gears from the document feed roller ASSY or document ejection roller ASSY if
at all possible. Once removed, they will become unusable and new gears will have to be put
back in.
(6) When using soldering irons and other heat-generating tools, take care not to damage the resin
parts such as wires, PCBs, and covers.
(7) Before handling the PCBs, touch a metal portion of the equipment to discharge static
electricity; otherwise, the electronic parts may be damaged due to the electricity charged in
your body.
(8) When transporting PCBs, be sure to wrap them in conductive sheets such as aluminum foil.
(9) Be sure to reinsert self-tapping screws correctly, if removed. Unless otherwise specified,
tighten screws to the following torque values:
Taptite, bind B and cup B M3: 0.7 N•m
M4: 0.8 N•m
Taptite, cup S M3: 0.8 N•m
Other screws M3: 0.7 N•m
M4: 0.8 N•m
(10) When connecting or disconnecting cable connectors, hold the connector bodies not the cables.
If the connector has a lock, always slide the connector lock to unlock it.
(11) Before reassembly, apply the specified lubricant to the specified points. (Refer to Section 2 in
this chapter.)
(12) After repairs, check not only the repaired portion but also that the connectors and other related
portions function properly before operation checks.
IV - 1
n Preparation
Prior to proceeding to the disassembly procedure,

(1) Unplug
- the power cord,
- the modular jack of the telephone line,
- the modular jack of the curled cord (and remove the handset)*,
- the PC interface cable, and
- the modular jack of an external telephone set if connected. (Not shown below.)
(2) Remove
- the document support,
- the document tray,
- the paper cassette, and
- the drum unit (with toner cartridge loaded)
(*For those models equipped with handset.)
n How to Access the Object Component

• On the next page is a disassembly order flow which helps you access the object components.
To remove the heat-fixing unit, for example, first find it on the flow and learn its number ( in
this case). You need to remove parts numbered , , , , , and so as to access
the heat-fixing unit.
• Unless otherwise specified, the disassembled parts or components should be reassembled in
the reverse order of removal.
IV - 2
n Disassembly Order Flow
1.3 1.1 1.10 1.28
Control panel ASSY Rear cover Paper sub tray Paper cassette
1.4 1.2
Panel rear cover Access plates
- ADF parts R and F
- NIP-related parts
- Document pressure bar 1.20
- Document rear sensor actuator NCU shield
*1 Provided on those models equipped with handset.

Document front sensor actuator 1.20
NCU PCB *2 Provided on those models without handset.
1.4 *3 Provided on those models supporting video capture.
Control panel *4 Provided on those models not supporting video capture.
- Control panel PCB ASSY (NOTE 1) *5 Provided on those models available with a 2nd paper cassette
- FPC key (as an option or standard).
- LCD
(NOTE 1) The control panel PCB ASSY consists of a control panel PCB
and document sensor PCB. On the former PCB is the document
1.7 front sensor; on the latter PCB is the document rear sensor.
Scanner frame ASSY
(NOTE 2) On the hook switch PCB is the hook switch sensor (mechanical
switch).
1.5 1.5 1.6 (NOTE 3) On the heat-fixing unit are a jam sensor and heater thermistor.
Document feed Document ejection CIS unit
roller ASSY roller ASSY (NOTE 4) The main PCB monitors the internal resistance of the in-casing
temperature sensor (thermistor) attached to the main chassis.
1.5 (NOTE 5) On the paper ejection sensor PCB is the paper ejection sensor
Pinch rollers (photosensor).
1.7 (NOTE 6) On the engine PCB are these photosensors:
Scanner motor Scanner drive unit - Registration sensor
- Manual insertion sensor
- Cassette sensor
(NOTE 7) On the toner sensor (light-receiver) PCB is a light-sensitive
Document take-in Separation roller transistor.
roller
(NOTE 8) On the toner sensor (LED) PCB are an LED and cover sensor
Pressure rollers (photosensor).
Control panel locks
and leaf springs
1.8 1.9 1.21

Top cover Handset mount and (NOTE 2) Bottom plate
- Exit roller hook switch PCB *1
- Speaker Side cover *2
- Document 1.21 1.21 1.22 1.23
guides Main PCB Paper ejection Low-voltage power Inner
sensor PCB supply PCB and insulation film
(NOTE 4) power inlet
(NOTE 5)
1.11
VC cover, VC
1.21 1.23 1.23
bracket, and VC Bottom Engine PCB High-voltage power
connector PCB *3 insulation film supply PCB
(NOTE 6)
1.12
Front cover
Front sub cover *4 1.23
2nd cassette
relay PCB *5
1.14
Main cover
1.13 1.13
Outer chute Paper pinch
rollers
1.15 1.16 1.17 1.19 1.24

Switch cover Laser unit Heat-fixing unit Drive gear ASSY Toner sensor (light-
- Heater roller - Main motor ASSY receiver) PCB
- FU lamp (NOTE 7)
(NOTE 3) 1.19
1.18 Develop joint and
Fan front cover link (as cover
sensor actuator)
1.25 1.26 1.24

Gears Paper feed Toner sensor
(Inner gear 54, gear 45 set P/R, roller ASSY (LED) PCB
gear 20 P/R, gear 40/54, gear 45 (NOTE 8)
set F/R, and gear 20 F/R)
1.25 1.27
Paper pick-up Clutch levers and
roller cassette guide L
1.27
Solenoid
IV - 3
1.1 Rear Cover
(1) FAX8350P and FAX8750P: Remove the sub rear cover.

(2) Remove the three screws (two "a" and one "b") from the rear cover. Screw "b" is provided on
those models available with a 2nd paper cassette (as an option or standard).
(3) Lightly pressing sections "X," pull out the rear cover.
"a" and "b": Screw, pan (washer) M4x10DB
1.2 Access Plates R and F
(1) Remove screw "c" that secures access plates R and F together to the main chassis.
(2) Remove screws "d" and "e" from access plate R.
(3) Take out access plates R and F together.
(4) Remove screw "f" to separate those access plates.
"c," to "f": Taptite, cup S M3x6

(Tightening torque: 0.5 N•m)
n Reassembling Notes
• When reinstalling access plate F, fit the two tabs provided on the front end underneath the
center edge of the main chassis.
IV - 4
1.3 Control Panel ASSY
(1) Slightly open the control panel ASSY.

(2) Push the right and left arms of the control panel ASSY outwards (in the direction of arrow )
with your thumbs, then open the control panel ASSY further (arrow to unhook those arms
from bosses "x" provided on the scanner frame ASSY) while sliding the control panel ASSY to
the front (arrow to release its bosses "y" from the grooves of the scanner frame ASSY).
(3) Slightly lift up the control panel ASSY and disconnect the panel-main harness from the control
panel PCB.
IV - 5
1.4 Panel Rear Cover and Control Panel
(1) Place the control panel ASSY upside down.

If you do not need to remove the ADF parts, nip-related parts, document pressure bar, or
document rear sensor actuator, or anti-static brush, skip to step (7).
(2) To remove the ADF parts (spring plates, separation rubber and spring), remove the screw.
(3) To remove the nip-related parts (nip piece and spring), push down the nip piece (arrow ) and
then press either side of the piece inwards (arrow ).
(4) To remove the document pressure bar, press either of supports "a" provided on the panel rear
cover inwards and then lift the pressure bar up and towards the rear to release the three tabs
from the cutouts provided in the panel rear cover. The spring also comes off.
(5) To remove the document rear sensor actuator, pull support "b" on the panel rear cover
outwards.
(6) To replace the anti-static brush, peel it off.
NOTE: Once removed, it will become unusable and a new part will have to be put back in.
IV - 6
(7) Remove the two screws from the panel rear cover.
(8) Unhook the panel rear cover from eight "X" latches provided on the control panel and lift up
the panel rear cover.
(9) Fully turn the document front sensor actuator to the rear and take it out.
(10) Unhook the document sensor PCB from two "Y" latches.
(11) Unhook the control panel PCB from three "Z" latches.
(12) Slightly lift up the control panel PCB, then unlock the LCD cable connector and disconnect the
LCD flat cable. Next, unlock the FPC key connector and disconnect the FPC key.
IV - 7
(13) As shown below, slightly pull the clamps to the front and take out the LCD while pulling the LCD
flat cable gently.
NOTE: Do not take out the LCD except when the LCD is defective and requires replacement.
Reassembling Notes
• Before reinstalling the LCD to the control panel, wipe fingerprints or dust off the LCD surface
and control panel window with a soft cloth.
• A new LCD is covered with a protection sheet. Before installing it, remove the protection sheet.
IV - 8
1.5 Document Feed Roller ASSY, Document Ejection Roller ASSY, and Pinch Rollers
(1) Lightly push arm rib "a" to the rear, then pull the document feed roller ASSY to the left and
upwards.
(2) Lightly push arm rib "b" to the rear, then pull the document ejection roller ASSY to the left and
upwards.
NOTE: Take care not to break the arm ribs. They may easily break.
(3) Pull up the pinch rollers and their shafts (springs).
IV - 9
1.6 CIS Unit
(1) Lightly pull up the arm, move the CIS unit to the right, and lift up the left edge of the CIS unit
gently.
NOTE: Do not lift up the left edge exceeding 30 mm to prevent the CIS harness connector on
the CIS unit from getting broken.
(2) While holding up the CIS unit, disconnect the CIS harness. The CIS springs also come off.
• When reinstalling the CIS unit, first connect the CIS harness, insert the right end under the arm
of the scanner frame, put the CIS unit into the scanner frame, and then move it to left.
IV - 10
1.7 Scanner Frame ASSY (Scanner Motor, Scanner Drive Unit, Document Take-in Roller, Separation
Roller, Pressure Rollers, and Control Panel Locks)
(1) Remove the two screws from the scanner frame ASSY.
(2) Lift up the front edge of the scanner frame ASSY and pull the ASSY towards you to release the
three tabs provided on the rear end from the top cover.
NOTE: If the CIS unit is mounted, do not lift up the scanner frame ASSY exceeding 30 mm to
prevent the CIS harness connector on the CIS unit from getting broken.
(3) Hold up the ASSY and disconnect the scanner motor harness (and the CIS harness if the CIS
is mounted).
IV - 11
(4) Turn the scanner frame ASSY upside down.
(5) Remove the screw from the scanner motor and turn the motor (as shown below) to release it
from the latch.
(6) Remove the two screws and take off the scanner drive unit.
IV - 12
(7) Remove the document take-in roller gear (in the direction of arrow Q) by pulling its pawls
outwards. Slightly push down the arm (arrow R) and shift the document take-in roller shaft to
the left (arrow S) and take it up.
Then shift the document take-in roller to the left and take it up.
(8) Remove the separation roller gear (in the direction of arrow Q) by pulling its pawls outwards.
Slightly push down the arm (arrow R) and shift the separation roller shaft to the left (arrow S)
and take it up.
Then shift the separation roller to the left and take it up.
(9) Remove the two pressure roller leaf springs by pulling them in the direction of arrows Q and R
in this order as shown below. Then remove the pressure rollers and shaft.
(10) Remove the two control panel locks (leaf springs) with a flat screwdriver in the direction shown
below.
IV - 13
• The document take-in roller and separation roller are compatible with each other. Their gears
are also compatible with each other. However, their shafts are not compatible. The document
take-in roller shaft should be a white one; the separation roller shaft should be a black one.
When setting these shafts to their rollers, fit the groove provided in each shaft over the longer
boss provided on each roller.
• When reinstalling the scanner motor, fit it in the latch provided on the scanner frame with the
connector facing up and then secure it with the screw. (See page IV-12.)
• When setting the scanner frame ASSY back into place, be sure to
- route the scanner motor harness through the hook on the top cover as shown on page IV-11
and connect it to the scanner motor,
- route the CIS harness through the hook on the top cover as shown on page IV-11 and connect
it to the CIS unit (if the CIS unit is not mounted, route the CIS harness through the left-hand
cutout provided in the scanner frame ASSY), and
- route the panel-main harness through the right-hand cutout provided in the scanner frame
ASSY.
IV - 14
1.8 Top Cover (Exit Roller, Speaker, and Document Guides)
(1) Disconnect the hook switch harness* and speaker harness from the main PCB.
(2) Remove the harness support rubbers to release the hook switch harness*.
(3) Release the scanner motor harness and CIS harness from the hooks provided on the top
cover.
IV - 15
(4) Remove two screws "a."
(5) Open the front cover and remove two screws "b."
(6) Pull the tabs of the top cover to the front and upwards (in the direction of arrows ) to release
them from the bosses provided on the main cover.
(7) Insert the tip of a flat screwdriver and unhook the latches of the top cover (in the direction of
arrows ), then lift up the top cover (arrow ).
”a": Stepped screw

"b": Taptite, cup S M3x10
IV - 16
(8) Turn the top cover upside down.
(9) Peel off anti-static brushes.
NOTE: Once removed, they will become unusable and new parts will have to be put back in.
(10) As shown below, warp the gear-equipped end of the exit roller and remove it.
(11) Unhook the latch from the speaker spring and pull it up. (To make this easier, insert the tip of
a flat screwdriver from the bottom of the top cover placed upside down.) Lift up the speaker.
IV - 17
(12) Remove the screw from the inside of the top cover, then remove the document guides L and R
as shown below.
Reassembling Notes
• When reinstalling the paper guides, set them into place, pull them outwards (in the direction of
arrows ), and then secure them with the spring, guide gear, and screw (arrow ).
IV - 18
• When setting the top cover back into place:
- at the right-hand side, put the speaker harness and hook switch harness* into square cutout
"X" provided in the right rear corner of the main cover. Raise the panel-main harness coming
through the main cover up and through cutout "x" provided in the top cover (through which the
hook switch harness* passes).
If the panel-main harness has been taken out from the machine, first put it into square cutout
"X" with the core-equipped end down and then raise its upper end up and through cutout "x"
provided in the top cover.
- at the left-hand side, pull up the scanner motor harness and CIS harness and raise them up
and through square and round cutouts ("y" and "z") provided in the top cover, respectively.
If the scanner motor harness or CIS harness has been taken out from the machine, first put it
into the respective cutout ("Y" or "Z") provided in the left rear corner of the main cover with the
core-equipped end down and then raise its upper end up and through the respective cutout "y"
or "z."
IV - 19
• When connecting the speaker harness and hook switch harness* to the main PCB:
- route the hook switch harness* through the ferrite core of the speaker harness,
- make sure that the panel-main harness, speaker harness, and hook switch harness* are
routed through the cutout provided in the bottom insulation film, and
- make sure that the ferrite cores of the pane-main harness and speaker harness lie inside the
bottom insulation film.
IV - 20
1.9 Handset Mount and Hook Switch PCB (for models equipped with a handset)
Side Cover (for models without handset)
(1) Remove the two screws from the handset mount* or side cover**.
(2) Twist the handset mount* or side cover** so that it tilts over to the left and its upper end works
out of the bosses provided on the top cover.
IV - 21
The following steps should apply to those models equipped with a handset:
(3) Disassemble the handset mount by unhooking two latches "a" of the upper handset mount with
a flat screwdriver.
(4) Remove the hook switch PCB ASSY by unhooking latch "b."
(5) Disconnect the hook switch harness from the hook switch PCB.
• When assembling the upper and lower handset mounts, route the hook switch harness
underneath the hook switch PCB and through the cutout as shown above. Take care not to
pinch the harness between the upper and lower mounts.
• Make sure that the hook switch harness is routed along the guides on the top cover.
IV - 22
1.10 Paper Sub Tray
(1) Turn the paper sub tray up (in the direction of arrow Q).
(2) Warp the sub tray and lift it up (arrows R and S).
IV - 23
1.11 VC Cover, VC Bracket, and VC Connector PCB (for models supporting video capture)
(1) Remove two screws ("a" and "b"), then take off the VC cover.
(2) Remove screw "c," take out the VC bracket together with the VC connector PCB, and
disconnect the VC harness.
(3) Remove two screws "d," then take off the VC connector PCB.
"a": Taptite, cup S M3x10

"b": Taptite, bind S M3x8
"c" and "d": Taptite, cup S M3x6
• The routing of the VC harness is shown on page IV-27.
IV - 24
1.12 Front Cover
Front Sub Cover (for models not supporting video capture)
(1) For models not supporting video capture:

Remove the screw and take off the front sub cover from the front cover.
(2) Remove the screw from the left bottom of the front side of the main cover.
(3) Hold the front cover at an angle of 45° and pull the front cover link to the left to release it from
the front cover.
(4) Pull the bottom left front corner of the main cover to the left (in the direction of arrow Q) and
release the front cover from the boss provided on the main cover (arrow R).
IV - 25
1.13 Outer Chute and Paper Pinch Rollers
(1) Pull up the outer chute and open it (in the direction of arrow Q).
(2) Remove the chute springs from the hooks provided on the main cover (arrow R), then lift up
the outer chute (arrow S).
(3) Remove the paper pinch rollers, their supports, and their springs.
IV - 26
1.14 Main Cover
(1) Remove two screws "a" from the front side of the main cover.
(2) Remove two screws "b" from the rear side of the main cover, and then pull corner edges "X"
outwards to dislocate the main cover from the main chassis. Make sure that the cutout
provided in the main cover is dislocated from the power inlet.
(3) Unhook the two latches with the tip of a flat screwdriver, then lift up the main cover.
"a" and "b": Taptite, bind S M3x8
• When reinstalling the main cover, route the panel-main harness, CIS harness, and scanner
motor harness through the respective cutouts provided in the main cover, as illustrated above.
IV - 27
1.15 Switch Cover
(1) Push the locks of the switch cover as shown below and remove it.
IV - 28
1.16 Laser Unit
(1) Remove screw "a" and take off the harness cover.
(2) Remove two screws "b."
(3) Disconnect the polygon motor harness and laser flat cable from the laser unit.
(4) Lift up the laser unit.
NOTE: When handling the laser unit, take care not to touch the inside of the unit, glass, or
mirror.
NOTE: On the small PCB in the laser unit is a 2-pin connector which is for the adjustment in
the factory. Do not disturb it.
"a" and "b": Taptite, cup S M3x16
• Before putting the laser unit back into place, check for any toner particles, paper dust or dirt, and
clean them out.
• After routing the polygon motor harness and laser flat cable, tape them onto the laser unit as
shown above.
IV - 29
1.17 Heat-fixing Unit and FU Lamp
(1) Remove the screw from the harness duct.

(2) Peel off tape and take off the scanner motor harness, CIS harness, and VC harness* from the
harness duct.
(3) Unhook the harness duct from the main chassis in the directions of arrows Q and R.
*Provided on models supporting video capture
IV - 30
(4) Remove three screws (two "a" and one "b").
(5) Disconnect the long heater wire (of the heater harness) from the upper center of the heat-fixing
unit.
(6) Disconnect the short heater wire (of the heater harness) from the left end of the heat-fixing unit.
(7) Lift up the heat-fixing unit and disconnect the heater thermistor harness from the engine PCB.
"a": Stepped screw

"b": Taptite, cup S M3x8
IV - 31
[Disassembling the heat-fixing unit]
(1) Remove the three screws and take off the FU front paper guide.
(2) Remove the three screws and take off the star wheel holder ASSY.
Heat-fixing unit
Screw, bind M3x10
Screw, bind M3x10
Star wheel holder ASSY
FU front paper guide
(3) Release the heater thermistor harness from the three harness guides provided on the
underside of the heat-fixing unit.
(4) Remove the two screws from the top of the heat-fixing unit.
(5) Unlatch the upper FU frame from the lower one at each of the right and left ends.
Heat-fixing unit
Taptite, cup B M3x20 Upper side
Heater thermistor harness
Taptite, cup B M3x20
Latch
Lower side
Harness
guides
Harness guide Latch
Heater thermistor harness
Heat-fixing unit
IV - 32
(6) Separate the lower FU frame from the upper one.
Boss
Upper FU frame
Hook
Boss
Lower FU frame
Hook
(7) Remove the screw securing the lamp lock plate at the gear side of the upper FU frame. At the
other side, loosen the screw.
(8) Slightly lift up the right-hand end of the heater roller and pull out the halogen lamp from the
heater roller.
CAUTION: Do not touch the surface of the halogen lamp. If you have touched it, clean it
thoroughly with alcohol.
Colored end
Screw, cup M3x6 115V: Yellow
(Loosen this.) Halogen lamp 230V: Purple
Heater roller
Screw
Heater roller
Lamp lock plate
Halogen lamp
Upper FU frame
NOTE: When setting the halogen lamp into the heat-fixing unit, be careful with the insertion
direction as shown above.
IV - 33
CAUTION: When securing the halogen lamp to the lamp lock plate with the screw, be sure to
use the plastic jig as shown below to avoid damaging the edge of the FU lamp with a
screwdriver.
Lamp lock plate

Screw
Halogen lamp
Plastic jig
(9) Take the heater roller out of the upper FU frame.

(10) At the gear side of the heater roller, remove the HR gear 34, retaining ring 25, washer 25, and
bushing 25 in this order.
At the other end of the heater roller, remove the bushing 25.
CAUTION: Do not touch the surface of the heater roller. If you have touched it, clean it
thoroughly with dry, lint-free cloth.
Bushing 25
Heater roller
Gear side
Bushing 25
Washer 25
HR gear 34
Retaining ring 25
IV - 34
NOTE: When setting the heater roller to the upper FU frame, fit the two ribs of the bushing
25 onto the bosses provided on the FU frame as shown below.
HR gear 34
Rib
Bushing 25
Heater roller
Boss
NOTE: At the gear side of the heater roller, fit bushing 25 onto the heater roller with the 0.5
mm thick boss facing UP. At the opposite side, fit bushing 25 onto it with the 0.5 mm thick
boss facing DOWN.
[Boss (0.5 mm thick)

HR gear 25 Bushing 25 Heater roller Heater roller Bushing 25 facing down]
Boss (0.5 mm thick)

facing up
IV - 35
NOTE: When setting the heater roller into the upper FU frame, take care not to damage the
heater roller with the four hooks.
Hooks
Heater roller
Hooks
Upper FU frame
(11) Remove the cleaner ASSY and cleaner spring from the upper FU frame.
Cleaner ASSY
Cleaner spring
Upper FU frame
IV - 36
(12) From the lower FU frame, gently lift up the right end of the pressure roller 25 and remove it.
Pressure roller 25
Lower FU frame
(13) At each of the right and left ends of the lower FU frame, push down the PR bushing to incline it
inwards and take it out. Remove the PR springs also.
(14) At each of the four aligned cleaner pinch rollers, pinch section "A" of the claw cleaner spring
and pull it up and out of the lower FU frame. Then remove those four cleaner pinch rollers.
(15) At the cleaner pinch roller placed inwards, pinch section "B" of the thermistor cleaner spring
and pull it up and out of the lower FU frame. Lower FU frame
Thermistor PR bushing
Cleaner pinch roller cleaner spring
(placed inwards)
Cleaner pinch
rollers (aligned)
Claw cleaner
"A" spring PR spring
PR bushing
PR spring
"B"
NOTE: When setting claw cleaner springs and thermistor cleaner spring into the lower FU
frame, fully push them in so that sections A and B will not protrude from the frame.
IV - 37
(16) Release the heater thermistor harness from the harness guides provided on the upper FU
frame. Then remove the screw and take off the thermistor.
Harness guides
Thermistor
Upper FU frame
Taptite, bind B M3x12
NOTE: When setting the thermistor into the upper FU frame, insert it in the direction shown
below.
Upper FU frame
Thermistor Thermistor
Taptite, bind B
M3x12
IV - 38
(17) From the upper FU frame, remove the screw and take off the idle gear 13. Then slide the
ejection roller to the left and take it out to the front.
Upper FU frame
Ejection roller
Taptite, B M2.3x10
Idle gear 13
(18) Unlatch each of the four ejection pinch roller holders R and L from the upper FU frame and
take it out. Remove the ejection pinch spring from each of those holders.
Ejection pinch rollers
Ejection pinch roller holder (R, L)
Upper FU frame
Ejection pinch spring Latch
IV - 39
(19) Remove a pair of ejection pinch rollers from each of the ejection pinch roller holders R and L.
Ejection pinch roller holder R
Ejection pinch roller holder L
(20) Remove the screw from each of the four claw holder plates and take them off.
Next turn each of the separate claw ASSYes from the bottom to align its cutout with the
opening provided in the upper FU frame. Pinch the boss of the separate claw ASSY with
tweezers and take it up.
Separate claw ASSY

Taptite, cup B M3x6
Claw holder plate

Boss
Separate claw ASSY
Tweezers
Upper FU frame
IV - 40
(21) Release the paper ejection sensor actuator from the hook on the lower FU frame and then
remove it in the direction of the arrow shown below together with the ejection actuator spring.
Paper ejection sensor actuator
Ejection actuator spring
Lower FU frame
NOTE: When setting the paper ejection sensor actuator and its spring, make sure that they are
fitted into place as illustrated below.
Paper ejection sensor

actuator
Lower FU frame
Ejection actuator spring
IV - 41
(22) From the upper FU frame, remove the screw, slightly lift up the shutter of the ejection actuator
3, and remove the jam sensor PCB.
Screw, bind B tite 3x10

Jam sensor PCB
Ejection actuator 3
Upper FU frame
(23) Turn the ejection actuator 3, move it to the right, and lift it up and out of the support.
Ejection actuator 3
Support
Upper FU frame
IV - 42
(24) Remove the screw and take off the actuator holder. Then unhook end "A" of the ejection
actuator spring 2 from the upper FU frame and pull up the ejection actuator 2 together with the
spring.
Taptite, cup M3x8

Hook Ejection
actuator Actuator holder
“A” spring 2
Ejection actuator 2
Ejection actuator spring 2
Upper FU frame
• A new heat-fixing unit will be provided with the heater thermistor harness being taped to the unit.
Before installing the unit, remove the tape.
• If you remove and reinstall the heat-fixing unit because of any failure, make the equipment enter
the maintenance mode (by pressing the Menu, * 2, 8, 6, and 4 keys) after completion of
reassembly and then make it exit from the mode (by pressing the 9 key twice). Otherwise, the
heat-fixing unit may not become energized because of the following reason:
If the failure of the heat-fixing unit is caused by an opening of the thermistor circuit (that senses
the temperature of the heat-fixing unit), then the system misinterprets the hot heater as being
cold. As a result, the temperature of the heat-fixing unit may become excessively high. To
prevent the system from heating the hot heater further at the next powering-on, it is designed so
that the heater will not be energized. To cancel this setting, you need to carry out the above
maintenance-mode procedure.
IV - 43
1.18 Fan
(1) Disconnect the fan harness from the engine PCB.

(2) Remove two screws, take out the heater wires from the latch of the fan duct, and take off the
fan duct together with the fan.
IV - 44
(3) As shown below, pull the fan duct outwards and take out the fan.
• Put the fan back into place so that the rating label faces outwards and upside down.
• Route the heater wires through the latch of the fan duct as shown on the previous page.
IV - 45
1.19 Drive Gear ASSY and Main Motor ASSY
(1) Remove five screws from the drive gear ASSY.

(2) Tilt the drive gear ASSY towards you while taking care not to drop the develop joint and spring,
and then disconnect the main motor harness.
(3) Remove the front cover link and idle gear 56 from the main chassis.
*Provided on models supporting video capture
IV - 46
(4) Remove four screws and take off the main motor ASSY from the drive gear ASSY.
• If you have removed the gear 39/98 from the drive gear ASSY, hook the spring as shown below.
IV - 47
1.20 NCU Shield and NCU PCB
(1) Remove three screws from the NCU shield, then take off the NCU shield.
Taptite, cup S M3x6

(2) USA version: Disconnect the main-NCU harness from the main PCB.
European version: Disconnect the main-NCU harness and main-NCU harness 2 from the main
PCB. See the illustration given on the next page.
(3) Remove the screw from the NCU PCB and take out the PCB.
IV - 48
[USA version]
• Route the main-NCU harness above the scanner motor harness as illustrated below.
[European version]
• As illustrated below, route the main-NCU harness and main-NCU harness 2 between the NCU
PCB and the power supply bracket to prevent them from interfering with the primary circuitry on
the NCU PCB. Then install the NCU shield.
IV - 49
1.21 Bottom Plate, Main PCB, and Bottom Insulation Film
(1) Disconnect the following harnesses and flat cable from the main PCB:
• Panel-main harness (6-pin, P3)
• Main-LV-engine harness (6-pin, P22)
• Laser flat cable (P9)
• Engine-main harness (12-pin, P8)
1
• VC harness* (2-pin, P11)
• CIS harness (7-pin, P12)
• In-casing temperature sensor harness (2-pin, P13)
• Scanner motor harness (4-pin, P14)
1
* Provided on models supporting video capture
2
* Provided on models equipped with a handset
3
* Provided on the European version
IV - 50
(2) Turn the main chassis upside down.
(3) Remove 14 screws (nine "a" and five "b").
(4) Slightly lift up the bottom plate and pull it to the rear until you can remove screw "c."
(5) Remove screw "c" to release the grounding wire.
(6) For models available with a 2nd paper cassette: Unhook the 2nd cassette relay PCB bracket
from the bottom plate.
(7) Pull the bottom plate to the rear and out of the main chassis.
"a": Taptite cup S M3x6

"b": Taptite, bind B M4x12
"c": Screw, pan (washer) M3.5x6
IV - 51
(8) Remove screw "d" and disconnect the paper ejection sensor PCB from the main PCB.
(9) Remove five screws (three "e" and two "f"), then take off the main PCB from the bottom plate.
(10) Remove the bottom insulation film.
"d" and "e": Taptite, cup S M3x6

"f": Machine screw, pan M3x6
Reassembling Notes
• When putting the bottom plate back into place, make sure that the grounding wire is looped and
routed through the support film (as illustrated on page IV-54) and then secure the grounding wire
to the bottom plate with screw "c" (shown on the previous page).
• When connecting the engine-main harness, laser flat cable, and main-LV-engine harness to the
main PCB, prevent them from interfering with each other in the vicinity of the connectors.
• After you replace the main PCB, be sure to follow the flowchart given on the next page.
IV - 52
Setting up the main PCB after replacement
* For the American version equipped with a handset.
IV - 53
1.22 Low-voltage Power Supply PCB and Power Inlet
(1) Remove two screws "g" and take off the rear underbar.
(2) Remove screw "h."
(3) Slightly lift up the low-voltage power supply PCB and disconnect the heater harness and main-
LV-engine harness. The low-voltage power supply PCB is connected to the power inlet with
soldered lead wires.
(4) Remove screw "i."
(5) While holding up the low-voltage power supply PCB, take out the power inlet from the main
chassis to the inside in the direction of the arrow shown below.
(6) To separate the power inlet from the low-voltage power supply PCB, unsolder the two lead
wires from the PCB.
"g" and "i": Taptite, cup S M3x6

"h": Taptite, cup S M3x6
IV - 54
Reassembling Notes
• When connecting the power inlet to the low-voltage power supply PCB, insert the brown and
blue lead wires into eyelets L and N in the PCB, respectively, and then solder those wires on the
solder side of the PCB.
• After setting the power inlet back into place, fold the grounding wire into two and route the fold
through cutout "Y" provided in the support film as shown on the previous page.
• When reinstalling the low-voltage power supply PCB, route the main-LV-engine harness through
cutout "X" provided in the support film as shown on the previous page.
IV - 55
1.23 Inner Insulation Film, High-voltage Power Supply PCB, Engine PCB, and 2nd Cassette Relay
PCB*
(*Provided on models available with a 2nd paper cassette)
(1) Remove screw "a" and take off the inner insulation film.
(2) Remove three screws (two "b" and one "c") from the high-voltage power supply PCB and
engine PCB.
(3) Slightly lift up the high-voltage power supply PCB and disconnect it from the engine PCB.
(4) Pull the spring up and out.
(5) Slightly hold up the engine PCB and disconnect the following harnesses:
• Toner sensor (light-receiver) harness (3-pin, P1)
• Main-LV-engine harness (2-pin, P15)
• 2nd cassette relay harness* (8-pin, P8)
• Heater thermistor harness (2-pin, P6), if the heat-fixing unit has not been removed
• Fan harness (2-pin, P7), if the fan has not been removed
• Toner sensor (LED) harness (4-pin, P10)
• Main motor harness (6-pin, P9)
• Polygon motor harness (5-pin, P12)
• Solenoid harness (2-pin, P13)
"a," "b," and "c": Taptite, bind B M4x12
IV - 56
(6) For models available with a 2nd paper cassette: Pull the 2nd cassette relay PCB bracket to
take out its harness. Remove the screw and take off the 2nd cassette relay PCB from its
bracket.
Reassembling Notes
• Before reinstalling the high-voltage power supply PCB, push in the spring with a flat screwdriver
until it snaps into place as shown below.
• Before reinstalling the high-voltage power supply PCB, check the high-voltage contacts for any
toner particles, paper dust or dirt, and clean them out.
IV - 57
1.24 Toner Sensor (light-receiver) PCB and Toner Sensor (LED) PCB
(1) At the right-hand plate of the main chassis, remove the screw from the toner sensor (light-
receiver) PCB, release its harness from the two harness latches, and then pull it out.
(2) At the left-hand plate of the main chassis, press the both sides of the lens support on the toner
sensor (LED) PCB with your fingers to release them from the main chassis, release its harness
from the two latches, and then pull it out.
Reassembling Notes
• Route the toner sensor (LED) harness on the left-hand side of the main chassis as shown
above. Also refer to the illustration given on page IV-56.
• Route the toner sensor (light-receiver) harness on the right-hand side of the main chassis as
shown above and on the top of the plastic frame as shown on page IV-56.
IV - 58
1.25 Gears and Paper Pick-up Roller
(1) Place the main chassis upside down.
(2) Remove the inner gear 54 (by pulling its pawl outwards), gear 45 set P/R, gear 20 P/R, and the
bushing from the end of the paper pick-up roller shaft.
(3) Remove the pawled bushing by pulling its pawl outwards, then remove the paper pick-up roller
and its shaft.
(4) Remove the gear 40/54, gear 45 set F/R, and gear 20 F/R.
(5) If the engine PCB has been removed, take out the cassette sensor actuator. (This prevents
the actuator from dropping during the following disassembly jobs.)
IV - 59
1.26 Paper Feed Roller ASSY
(1) Unhook the latch (arrow ) provided on the underside of the plastic frame by using a small flat
screwdriver and pull out the gear 21 (arrow ).
(2) Place the main chassis rightside up.
(3) At the right end of the paper feed roller shaft, pull up the pawl of the bushing (arrow ) with the
tip of a flat screwdriver and move the paper feed roller ASSY to the left (arrow ). Then take
out the bushing and paper feed roller ASSY.
(4) Remove the joint (arrow ).
Reassembling Notes
• When setting the gear 21 back into place, insert it and turn it so that its D-shaped end becomes
fitted with the D-shaped end of the paper feed roller ASSY.
IV - 60
1.27 Clutch Levers, Cassette Guide L, and Solenoid
(1) Turn the main chassis upside down.
(2) Remove the two screws and take off the front underbar (which is shown on page IV-54).
(3) Place the main chassis rightside up.
(4) Remove the clutch lever F/R by pulling its pawl outwards.
(5) Remove the clutch lever spring and clutch lever P/R.
(6) Remove the plunger and solenoid release spring.
(7) Remove two screws "a" and take off the cassette guide L.
(8) Remove screw "b" and take off the solenoid.
"a": Taptite, cup S M3x6

"b": Screw, bind M3x4
Reassembling Notes
• Route the solenoid harness through three latches and pass it through the square hole provided
in the left-hand plate of the main chassis.
IV - 61
1.28 Paper Cassette
(1) Pull the pressure plate release lever to the front to release the pressure plate.
(2) Fully slide the side guide (R or L) inwards (in the direction of arrow ) and remove the screw.
Then release the latches (arrow ) and pull up the side guide (arrow ).
(3) Release the pressure plate from the bosses (arrow ) and remove it (arrow ).
(4) Fully slide the paper rear guide to the front and lift it up (arrow ).
Screw, pan cup B M2.6x5

(Tightening torque: 0.3 ±0.1 N•m)
IV - 62
1.29 Cleaning of High-voltage Contacts and Grounding Contacts
If any toner particles, paper dust or dirt are on the contacts, clean them out. This will ensure that
power flows correctly to enable printing.
IV - 63
IV - 64
2. LUBRICATION
Apply the specified lubricants to the lubrication points as shown below.
Lubricant amount
Lubricant type
(Manufacturer)
Half of a rice-sized Rice-sized pinch Two rice-sized pinches Five rice-sized pinches
pinch of grease of grease (6 mm3) of grease (12 mm3) of grease (30 mm3)
(3 mm3)
Molykote grease
EM-30L
(Dow Corning)
Molykote grease
EMD-110 ––––––– ––––––– –––––––
(Dow Corning.)
Molykote grease
PG662 ––––––– ––––––– –––––––
(Dow Corning)
[1] Document feed roller ASSY and document ejection roller ASSY
IV - 65
[2] Control panel locks
[3] Scanner frame ASSY, document take-in roller and its shaft, and separation roller and
its shaft
IV - 66
[4] Top cover
IV - 67
[5] Drive gear ASSY
IV - 68
[6] Paper cassette
IV - 69
CHAPTER V.
MAINTENANCE MODE
CHAPTER V. MAINTENANCE MODE
CONTENTS
1. ENTRY INTO THE MAINTENANCE MODE ............................................................ V-1
2. LIST OF MAINTENANCE-MODE FUNCTIONS ...................................................... V-2
3. DETAILED DESCRIPTION OF MAINTENANCE-MODE FUNCTIONS .................. V-4

3.1 EEPROM Parameter Initialization .................................................................. V-4
3.2 Printout of Scanning Compensation Data ...................................................... V-5
3.3 ADF Performance Test .................................................................................. V-7
3.4 Test Pattern 1................................................................................................. V-8
3.5 Firmware Switch Setting and Printout ............................................................ V-9
3.6 Operational Check of LCD ............................................................................. V-12
3.7 Operational Check of Control Panel PCB ...................................................... V-12
3.8 Receiver Volume Adjustment (applicable to the American version only) ....... V-14
3.9 Sensor Operational Check ............................................................................. V-15
3.10 Fine Adjustment of Scanning Start/End Position............................................ V-16
3.11 CIS Scanner Area Setting .............................................................................. V-17
3.12 EEPROM Customizing ................................................................................... V-17
3.13 Display of the Equipment's Log Information................................................... V-18
3.14 Equipment Error Code Indication ................................................................... V-19
3.15 Output of Transmission Log to the Telephone Line ....................................... V-19
3.16 Cancellation of the Memory Security Mode (applicable to the European
version only) ................................................................................................... V-20
1. ENTRY INTO THE MAINTENANCE MODE
To make the equipment enter the maintenance mode, press the Menu, *, 2, 8, 6, and 4 keys in this
order. Within 2 seconds
The equipment beeps for approx. one second and displays " " on the
LCD, indicating that it is placed in the initial stage of the maintenance mode, a mode in which the
equipment is ready to accept entry from the keys.
To select one of the maintenance-mode functions listed in Section 2, enter the corresponding 2-
digit function code with the numerical keys on the control panel. (The details of each maintenance-
mode function are described in Section 3.)
NOTES: • Pressing the 9 key twice in the initial stage of the maintenance mode makes the equipment
exit from the maintenance mode, restoring it to the standby state.
If you want to initialize the EEPROM (Function code: 01), however, you need to turn the
power off after the initialization procedure without pressing the 9 key twice. Pressing the 9
key twice will not fully initialize the EEPROM.
• Pressing the Stop key after entering only one digit restores the equipment to the initial
stage of the maintenance mode.
• If an invalid function code is entered, the equipment resumes the initial stage of the
maintenance mode.
V-1
2. LIST OF MAINTENANCE-MODE FUNCTIONS
Maintenance-mode Functions
Function Reference
Code Function Subsection
(Page)
01 EEPROM Parameter Initialization 3.1 (V-4)
02
03
04
05 Printout of Scanning Compensation Data 3.2 (V-5)
06
07
08 ADF* Performance Test 3.3 (V-7)
09 Test Pattern 1 3.4 (V-8)
10 Firmware Switch Setting 3.5 (V-9)
11 Printout of Firmware Switch Data 3.5 (V-11)
12 Operational Check of LCD 3.6 (V-12)
13 Operational Check of Control Panel PCB 3.7 (V-12)
(Check of Keys and Buttons)
14
15
16 Receiver Volume Adjustment (applicable to the American 3.8 (V-14)
version only)
32 Sensor Operational Check 3.9 (V-15)
54 Fine Adjustment of Scanning Start/End Position 3.10 (V-16)
55 CIS Scanner Area Setting 3.11 (V-17)
74 EEPROM Customizing 3.12 (V-17)
80 Display of the Equipment's Log Information 3.13 (V-18)
82 Equipment Error Code Indication 3.14 (V-19)
87 Output of Transmission Log to the Telephone Line 3.15 (V-19)
91 EEPROM Parameter Initialization (except the telephone 3.1 (V-4)
number storage area)
99 Exit from the Maintenance Mode ----- (V-1)
* ADF: Automatic document feeder
V-2
- - - - - - - - - - - - - - - - - - - - - - - - - - IMPORTANT - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Basically, the maintenance-mode functions listed on the previous page should be accessed by
service personnel only. However, you may allow end users to access some of these under the
guidance of service personnel (e.g., by telephone).
The user-accessible functions (codes 10, 11, 12, 54, 80, 82, 87 and 91) are shaded in the table
given on the previous page. Function code 10 accesses the firmware switches, each of which has
eight selectors. You should not allow end users to access all of those selectors, but you may allow
them to access user-accessible selectors which are shaded in the firmware switch tables in
Appendix 2.
The service personnel should instruct end users to follow the procedure given below.
(1) Press the Menu and Mode keys in this order.
The LCD clears the current display.
NOTE: The Mode key is inoperable during standby for redialing and timer.
(2) Press the 0 key.
(3) Enter the desired function code (10, 11, 12, 54, 80, 82, 87, or 91) with the numerical keys.
For function code 10, access the desired firmware switch according to the operating procedure
described in Appendix 2.
(4) To make the equipment return to the standby state, press the Stop key.
Menu key Mode key
0 key Stop key
V-3
3. DETAILED DESCRIPTION OF
MAINTENANCE-MODE FUNCTIONS
3.1 EEPROM Parameter Initialization
n Function
The equipment initializes the parameters, user switches, and firmware switches registered in the
EEPROM, to the initial values. Entering the function code 01 initializes all of the EEPROM areas,
but entering 91 does not initialize some areas, as listed below.
Function code
01 91
Data item
Maintenance-mode functions
User switches These will be
Firmware switches initialized
Remote activation code
Activity report
Station ID data All of these will be.
Outside line number initialized
Telephone function registration These will not be
One-touch dialing initialized
Speed dialing
Group dialing
Received FAX messages
EEPROM customizing code These will not be initialized.
(4-digit) (Note that the first digit of the 4-digit customizing
code will be initialized to "0." If the code is 1001, for
example, it will be initialized to 0001.)
NOTE: If you replace the main PCB with one used for other facsimile equipment, carry out this
procedure and then customize the EEPROM (maintenance-mode function code 74 in Subsection
3.12).
n Operating Procedure
(1) Press the 0 and 1 keys (or the 9 and 1 keys according to your need) in this order in the initial
The "PARAMETER INIT" will appear on the LCD.
(2) Upon completion of parameter initialization, the equipment returns to the initial stage of the
maintenance mode.
(3) Be sure to turn the machine power off. If you press the 9 key twice to exit from the
maintenance mode without turning the power off, then the machine will not fully initialize the
EEPROM.
V-4
3.2 Printout of Scanning Compensation Data
n Function
The equipment prints out the white and black level data for scanning compensation.
Do not start this function merely after powering on the equipment but start it after carrying out a
sequence of scanning operation. Unless the equipment has carried out any scanning operation, this
function cannot print out correct scanning compensation data. This is because at the start of
scanning operation, the equipment initializes white and black level data and takes in the scanning
compensation reference data.
(1) Press the 0 and 5 keys in this order in the initial stage of the maintenance mode.
The "WHITE LEVEL 1" will appear on the LCD.
(2) The equipment prints out the scanning compensation data list containing the following:
a) LED light intensity value (1 byte)
b) A/D-high value (1 byte)
c) A/D-low value (1 byte)
d) Compensation data for background color (1 byte)
e) 2-value quantization black level data (2464 bytes)
f) 2-value quantization white level data (2464 bytes)
(3) Upon completion of recording of the compensation data list, the equipment returns to the
initial stage of the maintenance mode.
NOTE: If any data is abnormal, its code will be printed in inline style, as shown on the next page.
V-5
Scanning Compensation Data List
V-6
3.3 ADF Performance Test
n Function
The equipment counts the documents fed by the automatic document feeder (ADF) and displays
the count on the LCD for checking the ADF performance.
(1) Set documents. (Allowable up to the ADF capacity.)

The "DOC. READY" will appear on the LCD.
(2) Press the 0 and 8 keys in this order.

While counting the documents, the equipment feeds them in and out, displaying the current
count on the LCD as shown below.
Current count (1st page in this example)
(3) After showing the final count, the equipment beeps for one second. To return the equipment
to the initial stage of the maintenance mode, press the Stop key.
V-7
3.4 Test Pattern 1
n Function
This function, much like the copying function, prints out test pattern 1 to allow the service
personnel to check for record data missing or print quality.
Press the 0 and 9 keys in this order in the initial stage of the maintenance mode.
The figure below shows test pattern 1.
Test Pattern 1
V-8
3.5 Firmware Switch Setting and Printout
[ A ] Firmware switch setting
n Function
The facsimile equipment incorporates the following firmware switch functions which may be
activated with the procedures using the control panel keys and buttons.
The firmware switches have been set at the factory in conformity to the communications standards
and codes of each country. Do not disturb them unless necessary. Some firmware switches may not
be applicable in some versions. The firmware switch data list indicates "Not used." for those
inapplicable switches.
Firmware Switches (WSW01 through WSW50)
For details, refer to

WSW No. Function
Appendix 2, Page
WSW01 Dial pulse setting 2
WSW02 Tone signal setting 3
WSW03 PABX mode setting 4
WSW04 TRANSFER facility setting 6
WSW05 1st dial tone and busy tone detection 7
WSW06 Pause key setting and 2nd dial tone detection 9
WSW07 Dial tone setting 1 11
WSW09 Protocol definition 1 13
WSW11 Busy tone setting 15
WSW12 Signal detection condition setting 16
WSW13 Modem setting 17
WSW14 AUTO ANS facility setting 18
WSW15 REDIAL facility setting 19
WSW16 Function setting 1 20
WSW19 Transmission speed setting in V. 17 mode 23
WSW20 Overseas communications mode setting 24
WSW21 TAD setting 1 25
WSW22 ECM setting 25
WSW23 Communications setting 26
V-9
Firmware Switches (WSW01 through WSW50) Continued
WSW No. Function Reference Page

WSW38 Function setting 16, in V. 34 mode 38
WSW41 CCD fluorescent lamp and modem attenuator, in V. 34 mode 42
WSW44 Speeding up scanning-1 44
WSW46 Monitor of power ON/OFF state and parallel port kept at high 46
WSW47 Delay of FAX line disconnection 47
WSW48 to 50 Not used. 47
The equipment displays the "WSW00" on the LCD and becomes ready to accept a firmware
switch number.
(2) Enter the desired number from the firmware switch numbers (01 through 50).
The following appears on the LCD:
Selector 1 Selector 8
↓ ↓
WSWXX = 0 0 0 0 0 0 0 0
(3) Use the and keys to move the cursor to the selector position to be modified.
(4) Enter the desired number using the 0 and 1 keys.
(5) Press the Set key. This operation saves the newly entered selector values onto the EEPROM
and readies the equipment for accepting a firmware switch number.
(6) Repeat steps (2) through (5) until the modification for the desired firmware switches is
completed.
(7) Press the Set or Stop key to return the equipment to the initial stage of the maintenance mode.
NOTES: • To cancel this operation and return the equipment to the initial stage of the
maintenance mode during the above procedure, press the Stop key.
• If there is a pause of more than one minute after a single-digit number is entered for
double-digit firmware switch numbers, the equipment will automatically return to the
initial stage of the maintenance mode.
n Details of Firmware Switches
The details of the firmware switches are described in Appendix 2 in which the user-accessible
selectors of the firmware switches are shaded.
V - 10
[ B ] Printout of firmware switch data
n Function
The equipment prints out the setting items and contents specified by the firmware switches.
(1) Press the 1 key twice in the initial stage of the maintenance mode.
The "PRINTING" will appear on the LCD.
(2) The equipment prints out the configuration list as shown in the figure below.
(3) Upon completion of printing, the equipment returns to the initial stage of the maintenance
mode.
Configuration List
V - 11
3.6 Operational Check of LCD
n Function
This function allows you to check whether the LCD on the control panel works normally.
(1) Press the 1 and 2 keys in this

order in the initial stage of the
maintenance mode.
The LCD shows
(2) Press the Fax Start key. Each
time you press the Fax Start
key, the LCD cycles through
the displays shown at right.
(3) Press the Stop key in any process of the above display cycle. The equipment beeps for one
second and returns to the initial stage of the maintenance mode.
3.7 Operational Check of Control Panel PCB
n Function
This function allows you to check the control panel PCB for normal operation.
The "00 " will appear on the LCD.
(2) Press the keys and buttons in the order designated in the illustration shown below.
The LCD shows the corresponding number in decimal notation each time a key or button is
pressed. Check that the displayed number is correct by referring to the illustration below.
If a key or button is pressed out of order, the equipment beeps and displays the "INVALID
OPERATE" on the LCD. To return to the status ready to accept key & button entry for
operational check, press the Stop key.
(3) After the last number key or button is pressed, the equipment beeps and returns to the initial
To terminate this operation, press the Stop key. The equipment returns to the initial stage of
the maintenance mode.
V - 12
MFC8500
MFC9660
FAX4100/FAX5750e/FAX4750e/FAX8360P
41 42 43 44
18 19 20 21 22
1 2 3 4 27 28 29
23
45 46 49
6 7 8 30 31 32
5 24 47 48
33 34 35 39
9 10 11 12 25
36 37 38 40 50 51
26
13 14 15 16 17
Key & Button Entry Order

V - 13
3.8 Receiver Volume Adjustment (applicable to the American version only)
n Function
The HIGH level of the handset receiver's volume will be influenced by the characteristics of the
FET on the main PCB, so it requires fine adjustment according to the procedure given below.
(1) Connect the telephone line cord to the modular jack of the facsimile equipment and the
telephone wall socket.
(2) Pick up the handset and listen to the dial tone. If the receiver volume is not appropriate,
proceed to the following steps:
The LCD shows the current receiver volume (default: HIGH).
(4) If the current receiver volume is not HIGH, use the Volume keys to choose HIGH.
(5) Press the Fax Start key.
The equipment enters the receiver volume adjustment mode and shows the PWM duty ratio at
the right end of the LCD.
(6) Adjust the receiver volume by using the 1, 3, 4, or 6 key.
1 key: Decrease 10H
3 key: Increase 10 H
4 key: Decrease 1H
6 key: Increase 1H
(7) To escape from the receiver volume adjustment mode, press the Set key.
The LCD shows the "PWM SETTING." One second later, the LCD returns to the screen
shown in step (3).
(8) To return the equipment to the initial stage of the maintenance mode, press the Stop key.
V - 14
3.9 Sensor Operational Check
n Function
This function allows you to check whether the 12 sensors (11 sensors on European models)--
document front sensor, document rear sensor, cover sensor, registration sensor, toner sensor, paper
ejection sensor, hook switch*, 2nd registration sensor**, manual insertion sensor, cassette sensor,
2nd cassette sensor**, and jam sensor--operate correctly.
(*European models have no hook switch.)
(**These sensors are provided for models supporting a 2nd paper cassette.)
(1) Press the 3 and 2 keys in this order in the initial stage of the maintenance mode. The
equipment beeps 1100 Hz and 400 Hz tones cyclically through the following volumes for
testing the speaker.
NOTE: To stop beeping, press the Menu key.

If the sensing status are as listed below, the LCD will show the following two character strings
which can be switched by pressing the Fax Start key:
American models
"DFDRCVRSTNPOHK " and "MNCS P2"
"DFDRCVRSTNPOHKR2" and "MNCSC2P2" on models having a 2nd paper cassette
European models
"DFDRCVRSTNPO " and "MNCS P2"
"DFDRCVRSTNPO R2" and "MNCSC2P2" on models having a 2nd paper cassette
Given below is the relationship between the LCD indication, sensor names and sensor status.
LCD Sensors Sensing status
DF Document front sensor No document detected.

DR Document rear sensor No document detected.
CV Cover sensor Top cover closed.
RS Registration sensor No paper detected.
TN Toner sensor No toner detected.
PO Paper ejection sensor No paper jam.
HK Hook switch* On-hook state.
R2 2nd registration sensor** No paper detected.
MN Manual insertion sensor No paper detected.
CS Cassette sensor No paper cassette loaded.
C2 2nd cassette sensor** No paper cassette loaded.
P2 Jam sensor No paper jammed.
(2) Change the detecting conditions (e.g., insert paper through the document sensors or the
registration sensor(s), open the front cover, remove the toner cartridge, jam paper at the paper
outlet or inside the heat-fixing unit, lift up the handset*, and then check that the indication on
the LCD changes according to the sensor states.
(3) To stop this operation and return the equipment to the initial stage of the maintenance mode,
press the Stop key.
NOTE: If you have opened and closed the top cover during the above procedure, you need to open
and close the front cover again upon completion of the procedure.
V - 15
3.10 Fine Adjustment of Scanning Start/End Position
n Function
This function allows you to adjust the scanning start/end position.
The "SCAN START ADJ." appears on the LCD. After two seconds, the current scanning
position correction value appears.
You may adjust the correction value to 11 levels from +5 to -5 (mm).
(2) To increase the correction value, press the left arrow key; to decrease it, press the right arrow
key.
If you press the Stop key, the equipment returns to the initial stage of the maintenance mode
without making change of the correction value.
(3) Press the Set key.
The "ACCEPTED" appears on the LCD. After one second, the equipment returns to the initial
NOTE: The relationship between

the scanning start/end positions
and their correction values is
shown below.
V - 16
3.11 CIS Scanner Area Setting
n Function
The equipment sets the CIS scanner area and stores it into the EEPROM.
(1) Press the 5 key twice in the initial stage of the maintenance mode.
The "SCANNER AREA SET" will appear on the LCD.
The equipment checks and sets the area to be scanned.
If no error is noted, the equipment returns to the initial stage of the maintenance mode.
If any error is noted, the "SCANNER ERROR" will appear on the LCD. To return the
equipment to the initial stage of the maintenance mode, press the Stop key.
3.12 EEPROM Customizing
n Function
This function allows you to customize the EEPROM according to language, function settings, and
firmware switch settings. The customizing codes list is given in Appendix 1.
NOTE: If you replace the main PCB, be sure to carry out this procedure.
The current customizing code (e.g., 9001 in the case of MFC8500 USA version) appears.
(2) Enter the desired customizing code (e.g., 0002 in the case of MFC8500 Canadian version).
The newly entered code appears.
NOTE: If a wrong 4-digit code is entered, the equipment will malfunction.
The equipment saves the setting and returns to the initial stage of the maintenance mode.
If you press the Stop key or no keys are pressed for one minute in the above procedure, the
equipment stops the procedure and returns to the initial stage of the maintenance mode.
V - 17
3.13 Display of the Equipment’s Log Information
n Function
The equipment may display its log information on the LCD.
The USB serial number appears on the LCD.
Each time the Fax Start key is pressed, one of the following log information items appears on
the LCD in the order given below.
1) ID code assigned to the facsimile machine
2) Jam count, indicating how many times a paper jam has been occurred
3) Page count, indicating how many pages the current drum has been printed
4) Total page count, indicating how many pages the equipment has been printed since
produced
5) Drum count, indicating how many times the drum has been rotated
6) Drum change count, indicating how many times drum replacement has been made
7) Toner change count, indicating how many times toner replacement has been made
8) Copy page count (not appear on the MFC8500), indicating how many copies have been
made
9) PC print page count (not appear on the MFC8500), indicating how many pages the
equipment has been printed as an output device of the connected PC
10) FAX page count (not appear on the MFC8500), indicating how many received FAX pages
have been printed
11) Error code of the most recent machine error*1
12) Error code of the most recent communications error*2
13) ADF jam count, indicating how many times a document jam has been occurred
14) ADF page count, indicating how many documents have been fed
(3) To stop this operation and return to the equipment to the initial stage of the maintenance
mode, press the Stop key.
*1 When a machine error is displayed, pressing the Menu key toggles between the latest error
and 2nd latest error.
*2 When a communications error is displayed, pressing the Menu key cycles through the latest
error, 2nd latest error, and 3rd latest error.
V - 18
3.14 Equipment Error Code Indication
n Function
This function displays an error code of the last error on the LCD.
The LCD shows the "MACHINE ERROR X X."
(2) To stop this operation and return the equipment to the initial stage of the maintenance mode,
press the Stop key.
3.15 Output of Transmission Log to the Telephone Line
n Function
This function outputs the transmission log (that the equipment has stored about the latest
transmission) to the telephone line. It allows the service personnel to receive the transmission log
of the user's equipment at a remote location and use it for analyzing problems arising in the user's
equipment.
(1) If the user's equipment has a transmission-related problem, call the user's equipment at a
remote location from your equipment.
(2) If the line is connected, have the user perform the following:
1) Press the Menu, Mode, and 0 keys in this order.
2) Press the 8 and 7 keys.
The above operation makes the user's equipment send CNG to your equipment for sending the
transmission log.
(3) If you hear the CNG sent from the user's equipment, press the Fax Start key of your
equipment.
Your equipment will start to receive the transmission log from the user's equipment.
V - 19
3.16 Cancellation of the Memory Security Mode (applicable to the European version only)
n Function
This procedure can cancel the memory security mode. Use this procedure if the user forgets his/her
password entered when setting the memory security mode so as not to exit from the memory
security mode.
NOTE: Carrying out this procedure will lose passwords previously entered but retain FAX
messages received in the memory security mode.
(1) When the SECURE MODE is displayed on the LCD, hold down the Menu key and press the #
key. Within two seconds, start to press the 2, 7, 9, 0, and 0 keys.
The memory security mode will be canceled and the equipment returns to the calendar clock
screen.
V - 20
CHAPTER VI.
ERROR INDICATION AND
TROUBLESHOOTING
CHAPTER VI. ERROR INDICATION AND TROUBLESHOOTING
CONTENTS
1. ERROR INDICATION................................................................................................ VI-1
1.1 Equipment Errors ............................................................................................... VI-1
[1] Error messages on the LCD............................................................. VI-1
[2] Error codes shown in the

"MACHINE ERROR X X" message................................................. VI-5
1.2 Communications Errors ..................................................................................... VI-7
2. TROUBLESHOOTING .............................................................................................. VI-17
2.1 Introduction ........................................................................................................ VI-17
2.2 Precautions ........................................................................................................ VI-17
2.3 Checking prior to Troubleshooting..................................................................... VI-17
2.4 Troubleshooting Procedures.............................................................................. VI-19
[1] Control panel related ........................................................................ VI-19
[2] Telephone related............................................................................. VI-19
[3] Communications related................................................................... VI-20
[4] Paper/document feeding related ...................................................... VI-20
[5] Print-image related ........................................................................... VI-21
Location of High-voltage Contacts and Grounding Contacts ........... VI-28

1. ERROR INDICATION
To help the user or the service personnel promptly locate the cause of a problem (if any), the
facsimile equipment incorporates the self-diagnostic functions which display error messages for
equipment errors and communications errors.
For the communications errors, the equipment also prints out the transmission verification report
and the communications list.
1.1 Equipment Errors
If an equipment error occurs, the facsimile equipment emits an audible alarm (continuous beeping)
for approximately 4 seconds and shows the error message on the LCD. For the error messages,
see [ 1 ] below.
To display detailed error information, use the maintenance-mode function code 82 described in
Chapter V, Section 3.13 (that is, make the equipment enter the maintenance mode and then press
the 8 and 2 keys). Following the MACHINE ERROR, one of the error codes listed in [ 2 ] will appear
on the LCD.
[ 1 ] Error messages on the LCD
Messages on the LCD Probable Cause

(In the 1st row) Even after paper pick-up operation, the manual insertion sensor
CHECK PAPER, does not detect paper.
CHECK PAPER#1, or (For those models available with a 2nd paper cassette, the
CHECK PAPER#2 "CHECK PAPER#1" or "CHECK PAPER#2" will appear if the
(In the 2nd row) manual insertion sensor or 2nd registration sensor does not
detect paper, respectively. If both sensors detect no paper, the
RELOAD PAPER "CHECK PAPER" will appear.)
(In the 1st row) The cassette sensor detects that no paper cassette is loaded.
CHECK CASSETTE, (For those models available with a 2nd paper cassette, the
CHECK CASSETTE#1, or "CHECK CASSETTE#1" or "CHECK CASSETTE#2" will appear
CHECK CASSETTE#2 if the cassette sensor or the 2nd cassette sensor does not detect
(In the 2nd row) paper cassette, respectively. If both sensors detect no cassette,
the "CHECK CASSETTE" will appear.)
Reinstall cassette properly.
(In the 1st row) The cover sensor detects that the front cover is not closed.
COVER OPEN
(In the 2nd row)
PLS CLOSE COVER
VI - 1
(In the 1st row) n Document jam
CHECK DOCUMENT (1) The document length exceeds the limitation (400 or 90 cm)
CHECK ORIGINAL registered by firmware switch WSW16. (Refer to Appendix
2.)
(In the 2nd row)
(Both the document front and rear sensors stay ON after the
Remove document, then
document has been fed by the registered length.)
press STOP KEY.
(2) The document rear sensor detects no trailing edge of a
document after the document has been fed by 400 cm.
(The document rear sensor stays ON even after the
document has been fed when the document front and rear
sensors were OFF and ON, respectively.)
n Document loading error

(1) The document rear sensor detects no leading edge of a
document within 10 seconds from the start of document
loading operation.
(The document rear sensor stays OFF even after the
document has been fed when the document front sensor
was ON.)
(2) The loaded document is too short.
(Since the document is shorter than the distance between
the document front and rear sensors, the document front
sensor is turned OFF before the document rear sensor is
turned ON.)
CLEAN UP SCANNER In the scanning compensation data list printed by the mainte-
nance-mode function code 05, less than fifty percent of the white
level data is faulty.
(This message may appear only in the maintenance mode.)
SCANNER ERROR In the scanning compensation data list printed by the

maintenance-mode function code 05, fifty percent or more of the
white level data is faulty.
(This message may appear only in the maintenance mode.)
TONER LOW The toner sensor has detected that there is not enough toner.
(In the 1st row) The toner sensor has detected that there is no toner in the
TONER EMPTY cartridge or that no toner cartridge is loaded. If this message
appears, recording is no longer possible.
(In the 2nd row)
Open cover, then replace
new toner cartridge.
(In the 1st row) The controller, which monitors the internal resistance of the in-
COOLING DOWN casing temperature sensor (thermistor) and heater thermistor,
has detected that the temperature inside the equipment or the
(In the 2nd row) heater temperature exceeded the specified level. If either
WAIT FOR A WHILE temperature exceeds the preset level, recording is no longer
possible.
VI - 2
(In the 1st row) The controller, which monitors the internal resistance of the in-
WARMING UP casing temperature sensor (thermistor) and heater thermistor,
has detected that the temperature inside the equipment or the
(In the 2nd row) heater temperature has not reached the specified level. If either
WAIT FOR A WHILE temperature does not reach the preset level, recording is not
possible.
(In the 1st row) "XX" indicates an error code. Refer to [ 2 ] on pages VI-5 and
MACHINE ERROR XX VI-6.
(In the 2nd row)

Unplug machine, then call
Brother.
CHANGE DRUM SOON The service life of the drum unit will expire soon. This message
appears for one minute.
(You can turn this message indication on or off by the
maintenance-mode function code 10, WSW31, selector 8.
Refer to Appendix 2.)
PLS OPEN COVER To display the relating detailed error code, use maintenance-
mode function code 82. (Refer to Chapter V, Section 3.14.)
If this message appears, open and close the front cover. The
message may disappear if opening/closing the front cover
removes the error. If the error persists, the "MACHINE ERROR
XX" will appear.
(In the 1st row) Paper jam

PAPER JAM (1) The registration sensor detects no paper within the specified
(In the 2nd row) time length after the start of paper pulling-in.
Open cover, then remove (2) The registration sensor has been ON for less than the
jammed paper. specified time length (paper of approx. 3.15" long) or for
more than the specified time length (paper of approx. 16"
long).
(3) When the machine is switched on or the front cover is
opened and then closed, the registration sensor or paper
ejection sensor is ON.
(4) The paper ejection sensor sticks to ON.
(5) The paper ejection sensor does not come ON within the
specified time length after the registration sensor has come
ON.
(6) The paper ejection sensor is kept ON after the specified time
length although the registration sensor has come ON.
(In the 1st row) The toner sensor detects abnormal discharge that could be
PLS CLEAN DRUM caused by the dirtied corona wire of the drum unit.
(In the 2nd row)

Clean corona wire of drum
unit.
VI - 3
(In the 1st row) The registration sensor detects that paper shorter than the
CHECK PAPER SIZE specified length has been fed.
(In the 2nd row)

Reload correct paper.
If only an alarm beep is heard without any message on the LCD when the equipment is powered up,
the ROM or RAM will be defective.
VI - 4
[ 2 ] Error codes shown in the "MACHINE ERROR X X " message
Error Code
XX Error factor
(Hex.)
( 71 Polygon motor does not synchronize with the reference clock. )
( 72 Cannot detect Beam Detect signal. )
( 73 No toner cartridge loaded. )
( 74 Toner empty. )
( 75 In-casing temperature error. )
( 76 Heater harness disconnected or broken. Or heater thermistor harness
disconnected or broken when the power is turned on, the front cover is
opened and closed, or the machine exits from the sleep mode. )
( 77 Power turned off and on at the occurrence of error 76 or 78. )
( 78 Heater thermistor short-circuited. Or heater thermistor harness disconnected
or broken when the machine is on standby. )
( 79 In-casing temperature sensor harness disconnected or broken. )
( 7A Main motor does not synchronize with the reference clock. )
( 7B ASIC error on the main PCB. )
( 7C Engine PCB error. )
( 7D Abnormal discharge of the corona wire detected by the toner sensor. )
( 80 Paper size setting error. )
( 82 Paper feeding error. )
( 83 Paper jam. The registration sensor, 2nd registration sensor, and/or manual
insertion sensor remains ON.)
( 84 Paper jam. The paper ejection sensor remains ON. )
( 85 No paper cassette loaded. )
( 86 No 2nd paper cassette loaded. )
( 88 Paper jam. Even after the registration sensor has gone OFF, the paper
ejection sensor still stays OFF.)
( A1 Front cover opened. )
( A2 Document too long to scan. )
( A3 Document not detected by the document rear sensor. )
( A4 50% or more faulty of white level data. )
Error codes in parentheses do not appear in the "MACHINE ERROR X X", since those errors are
displayed as messages described in "[ 1 ] Error messages on the LCD." In the maintenance mode
(Function code 82), those error codes may be displayed.
VI - 5
Error Code
XX Error factor
(Hex.)
( A7 One-line feeding timeout error. )
( A8 One-line scanning timeout error. )
( A9 Abnormal scanning reference voltage. )
( AC Less than 50% faulty of white level data. )
( B7 A/D converter reference voltage error (at High level). )
( B8 A/D converter reference voltage error (at Low level). )
( B9 Light emission intensity error of the LED array. )
( BA Magnification error for substantial white level data. )
( BB Substantial white level data error in black & white mode. )
( BC Substantial white level data error in photo mode. )
( BD Black level data error. )
( D5 The MODEM fails to complete the command transmission sequence. )
( E4 Out of recording paper. )
E6 Write error in EEPROM.
( E8 Data scanning error during transmission. )
( EA Document removed in phase B.)
( F5 EOL not found in page memory transmission mode. )
( F6 PC interface error. )
Error codes in parentheses do not appear in the "MACHINE ERROR X X", since those errors are
displayed as messages described in "[ 1 ] Error messages on the LCD." In the maintenance mode
(Function code 82), those error codes may be displayed.
VI - 6
1.2 Communications Errors
If a communications error occurs, the facsimile equipment
emits an audible alarm (intermittent beeping) for approximately 4 seconds,
displays the corresponding error message, and
prints out the transmission verification report if the equipment is in sending operation.
VI - 7
n Definition of Error Codes on the Communications List
(1) Calling
Code 1 Code 2 Causes

10 08 Wrong number called.
10 20 Retrieval file error.
10 21 Image data entry error.
11 01 No dial tone detected before start of dialing.
11 02 Busy tone detected before dialing.
11 03 2nd dial tone not detected.
11 05 No loop current detected.*
11 06 Busy tone detected after dialing or called.
11 07 No response from the remote station in sending.
11 10 No tone detected after dialing.
17 07 No response from the calling station in receiving.

1A 01 Calling impossible due to memory full.
*Available in German versions only.
(2) Command reception

20 01 Unable to detect a flag field.
20 02 Carrier was OFF for 200 ms or longer.
20 03 Abort detected ("1" in succession for 7 bits or more).
20 04 Overrun detected.
20 05 A frame for 3 seconds or more received.
20 06 CRC error in answerback.
20 07 Undefined command received.
20 08 Invalid command received.
20 09 Command ignored once for document setting or for dumping-out
at turn-around transmission.
20 0A T5 timeout error
20 0B CRP received.
VI - 8
20 0C EOR and NULL received.
20 0D Effective command not received.
20 10 Unable to reserve a command receiver memory.
20 11 Image data file error.
(3) Compatibility [checking the NSF and DIS]

32 01 Remote terminal only with V.29 capability in 2400 or 4800 bps
transmission.
32 02 Remote terminal not ready for polling.
32 10 Remote terminal not equipped with password function or its

password switch OFF.
32 11 Remote terminal not equipped with or not ready for confidential
mailbox function.
32 12 Remote terminal not equipped with or not ready for relay
broadcasting function.
32 13 No confidential mail in the remote terminal.
32 14 The available memory space of the remote terminal is less than
that required for reception of the confidential or relay broadcasting
instruction.
VI - 9
(4) Instructions received from the remote terminal [checking the NSC, DTC, NSS, and DCS]

40 02 Illegal coding system requested.
40 03 Illegal recording width requested.
40 05 ECM requested although not allowed.

40 06 Polled while not ready.
40 07 No document to send when polled.
40 10 Nation code or manufacturer code not coincident.

40 11 Unregistered group code entered for relay broadcasting function,
or the specified number of broadcasting subscribers exceeding the
limit.
40 12 Retrieval attempted when not ready for retrieval.
40 13 Polled by any other manufacturers' terminal while waiting for
secure polling.
40 17 Invalid resolution selected.
(5) Command reception [checking the NSF and DIS after transmission of NSS and DCS]

50 01 Vertical resolution capability changed after compensation of
background color.
VI - 10
(6) ID checking

63 01 Password plus "lower 4 digits of telephone number" not coincident.
63 02 Password not coincident.
63 03 Polling ID not coincident.
63 04 Entered confidential mailbox ID uncoincident with the mailbox ID.
63 05 Relay broadcasting ID not coincident.
63 06 Entered retrieval ID uncoincident with that of the mailbox ID.
(7) DCN reception

74 DCN received.
(8) TCF transmission/reception

80 01 Fallback impossible.
VI - 11
(9) Signal isolation

90 01 Unable to detect video signals and commands within 6 seconds
after CFR is transmitted.
90 02 Received PPS containing invalid page count or block count.
(10) Video signal reception

A0 03 Error correction sequence not terminated even at the final
transmission speed for fallback.
A0 11 Receive buffer empty. (5-second time-out)
A0 12 Receive buffer full during operation except receiving into memory.
A0 13 Decoding error continued on 500 lines.
A0 14 Decoding error continued for 10 seconds.
A0 15 Timeout: Five seconds or more for one-line transmission.
A0 16 RTC not found and carrier OFF signal detected for 6 seconds.
A0 17 RTC found but no command detected for 60 seconds.
A0 18 Receive buffer full during receiving into memory.
A0 19 Unable to obtain compressed image data to be sent in phase C.
A8 01 RTN, PIN, or ERR received at the calling terminal.*
A9 01 RTN, PIN, or ERR received at the called terminal.*
* Available in German versions only
VI - 12
(11) General communications-related

B0 02 Unable to receive the next-page data.
B0 03 Unable to receive polling even during turn-around transmission
due to call reservation.
B0 04 PC interface error.
BF 01 Transmission canceled by pressing the Stop key (before
completion of the G3 FAX negotiation).
BF 02 Transmission canceled by pressing the Stop key (after completion
of the G3 FAX negotiation).
BF 03 Transmission canceled due to a scanning error.
(12) Transmission in V. 34 mode

C0 01 No common modulation mode or failed to poll.
C0 02 Unable to detect JM.
C0 03 Unable to detect CM.
C0 04 Unable to detect CJ.
C0 10 Cannot finish V. 34 negotiation or training.

C0 11 Modem error detected during V. 34 negotiation or training. (For
modem error details, refer to the table below.)
C0 20 Modem error detected during sending of commands. (For modem

error details, refer to the table below.)
C0 21 Modem error detected during receiving of commands. (For
C0 22 Control channel connection time-out.
C0 30 Modem error detected during sending of video signals. (For

C0 31 Modem error detected during receiving of video signals. (For
VI - 13
Modem error details (Code 3)
Code 3 Causes
21 Timeout waiting for INFO0.
22 Checksum error in INFO0.
23 Timeout waiting for tone A or B.
24 Timeout waiting for first phase reverse.
25 Timeout waiting for probing cut-off tone.
26 Timeout waiting for second phase reverse.
27 Timeout waiting for end of probing.
28 Timeout waiting for third phase reverse.
29 Timeout waiting for INFO1.
2A Checksum error in INFO1.
2B Tone detected preceding INFO0.
2C Unexpected INFO0 detected.
31 Timeout waiting for turning off the receive control channel.
91 Error occurred in the first CC train.
92 Timeout waiting for PPh.
93 Tone A/B detected in the CC retrain.
94 Timeout waiting for ALT.
95 ACh found.
96 FED turned off during reception of CC data.
97 Timeout waiting for turning off the CC.
A1 Retraining forced for problems not fixed in phase 2.
B0 Problem with S-sequence of HDX-resync.
B1 FED turned off in the S-sequence of HDX-resync.
B2 S-sequence finished before prediction in HDX-resync.
B3 Timeout waiting for S-Sbar in HDX-resync.
B4 Timeout waiting for S-Sbar in HDX-resync.
B5 Timeout waiting for S in HDX-resync.
B6 Timeout waiting for synchronization with PP.
C0 Problem with S-sequence in phase 3.
C1 FED turned off in the S-sequence in phase 3.
VI - 14
Code 3 Causes
C2 S-sequence finished before prediction in phase 3.
C3 Timeout waiting for S-Sbar in phase 3.
C4 Timeout waiting for S-Sbar in phase 3.
C5 Timeout waiting for S in phase 3.
C7 Training after TRN failure.
D0 Problem with S-sequence in phase 4.
D1 FED turned off in S-sequence in phase 4.
D2 S-sequence finished before prediction in phase 4.
D3 Timeout waiting for S-Sbar in phase 4.
D4 Timeout waiting for S-Sbar in phase 4.
D5 Timeout waiting for S in phase 4.
D6 Timeout waiting for MP.
D8 Timeout waiting for E.
DA Timed out in re-negotiation of the transmitter rate.
DB Timed out in the transmitter MPh.
E2 Retraining detected in phase 2.
FE DTR turned off during retraining.
FF Tx set-abort flag.
71 Did not write onto the first mapping frame.
(13) Maintenance mode

E0 01 Failed to detect 1300 Hz signal in burn-in operation.
E0 02 Failed to detect PB signals in burn-in operation.
E0 03 Failed to detect commands from the RS-232C in burn-in
operation.
VI - 15
(14) Equipment error

FF 00 Burn-in operation canceled by pressing the Stop key.
FF FF Unrecoverable MODEM error.
VI - 16
2. TROUBLESHOOTING
2.1 Introduction
This section gives the service personnel some of the troubleshooting procedures to be followed if
an error or malfunction occurs with the facsimile equipment. It is impossible to anticipate all of the
possible problems which may occur in future and determine the troubleshooting procedures, so this
section covers some sample problems. However, those samples will help service personnel
pinpoint and repair other defective elements if he/she analyzes and examines them well.
2.2 Precautions
Be sure to observe the following to prevent the secondary troubles from happening:
(1) Always unplug the AC power cord from the outlet when removing the covers and PCBs,
adjusting the mechanisms, or conducting continuity testing with a circuit tester.
(2) When disconnecting the connectors, do not pull the lead wires but hold the connector
housings.
(3) l Before handling the PCBs, touch a metal portion of the machine to discharge static electricity
charged in your body.
l When repairing the PCBs, handle them with extra care.
After repairing the defective section, be sure to check again if the repaired section works correctly.
Also record the troubleshooting procedure so that it would be of use for future trouble occurrence.
2.3 Checking prior to Troubleshooting
Prior to proceeding to the troubleshooting procedures given in Subsection 2.4, make the following
initial checks:
Environmental conditions
Check that:
(1) The machine is placed on a flat, firm surface.
(2) The machine is used in a clean environment at or near normal room temperature (10°C to
32.5°C) with normal relative humidity (20 to 80%).
(3) The machine is not subjected to rapid change of the ambient temperature. (Moving the
machine from a cold place to warm place will cause condensation inside the machine. If it
takes place, leave the machine in the warm place for approx. two hours before turning on the
power.) Powering on the machine with dew condensation will result in damaged electronic
devices.
(4) The machine is not exposed to direct sunlight or harmful gases.
Power requirements
Check that:
(1) The power supply specified on the rating plate located on the bottom of the machine is used.
The supply voltage stays within the rating ±10%.
(2) Each voltage level on AC input lines and DC lines is correct.
VI - 17
(3) All cables and harnesses are firmly connected.
(4) None of the fuses are blown.
Recording paper
Check that:
(1) A recommended type of recording paper is used.
(2) The recording paper is not dampened.
VI - 18
2.4 Troubleshooting Procedures
[ 1 ] Control panel related
Trouble Check:
(1) LCD shows nothing. l Panel-main harness between the main PCB and the
control panel PCB
l Control panel PCB
l Low-voltage power supply PCB
l Main PCB
l LCD
(2) Control panel inoperative. l Panel-main harness between the main PCB and the
control panel PCB
l Control panel PCB
l FPC key
l Main PCB
[ 2 ] Telephone related
Trouble Check:
(1) No phone call can be made. l FPC key

l Control panel PCB
l NCU PCB
l Main PCB
(2) Speed dialing or one-touch l Ordinary dialing function (other than the speed and
dialing will not work. one-touch dialing)
If it works normally, check the main PCB; if not, refer to
item (1) above.
(3) Speaker silent during on-hook l Ordinary dialing function (other than the on-hook
dialing. dialing with the hook key)
If it works normally, proceed to the following checks; if
not, refer to item (1) above.
(4) Dial does not switch between l Main PCB

tone and pulse.
(5) Telephone does not ring. l Speaker

l NCU PCB
l Main PCB
VI - 19
[ 3 ] Communications related
Trouble Check:
(1) No tone is transmitted. l Main PCB

l NCU PCB
[ 4 ] Paper/document feeding related
Trouble Check:
(1) Neither "COPY: PRESS COPY" l Sensors by using the maintenance-mode function code
nor "FAX: NO. & START" 32. (Refer to Chapter V, Subsection 3.9.)
message appears although
l Document front sensor actuator and document rear
documents are set.
sensor actuator
l Main PCB
(2) Document not fed. l ADF and its related sections

l Scanner motor and its harness
l Document feed roller and its related gears
l Main PCB
(3) Document double feeding l ADF parts

l Nip-related parts
(4) Recording paper not fed. l Paper loaded in the paper cassette(s)
l Paper cassette(s)
l Drum unit
l Heat-fixing unit
l Drive gear ASSY
l Engine PCB
l Main PCB
(5) Recording paper double feeding l Separation pad on the paper cassette(s)
VI - 20
[ 5 ] Print-image related
If the received or sent image has any problem, first make a copy with the facsimile equipment.
If the copied image is normal, the problem may be due to the remote terminal; if it is abnormal,
proceed to the following checks:
Trouble Action to be taken
(1) Completely blank At the scanner

Check the following components:
- CIS harness
- Main PCB
- CIS unit
At the printer side

l Clean the high-voltage contacts for the developer roller on
the drum unit, main cover, and high-voltage power supply
PCB. (Contacts S in the illustration given on page VI-28)
l Clean the grounding contacts on the drum unit, main cover,
and high-voltage power supply PCB. (Contacts Q in the
illustration given on page VI-28)
l Replace the toner cartridge.
l Replace the drum unit.
l Check the connection of the laser flat cable on the main PCB.
l Replace the main PCB.
l Replace the laser unit.
l Replace the high-voltage power supply PCB.
(2) All black At the scanner

- CIS harness
- CIS unit
- Main PCB
At the printer side

l Clean the high-voltage contacts for the grid and charger on
PCB. (Contacts T and R in the illustration given on page VI-
28)
l Clean the charger (corona wires) itself.
VI - 21
(3) Light At the scanner

- CIS unit
- Main PCB
At the printer side

l Replace the toner cartridge with a new one and print 4 to 5
pages. If the problem persists, proceed to the next step.
l Remove the toner cartridge and start printing. If printing
takes place, clean the toner sensors (LED and light-receiver),
check the sensor harnesses, and then replace the toner
sensor PCBs.
l Clean the high-voltage contacts for the transfer roller on the
drum unit, main cover, and high-voltage power supply PCB.
(Contacts U in the illustration given on page VI-28)
l Clean the high-voltage contacts for the developer roller on
PCB. (Contacts S in the illustration given on page VI-28)
l Clean the grounding contacts on the drum unit and main
cover. (Contacts Q in the illustration given on page VI-28)
l Check the connection of the main PCB and high-voltage
power supply PCB.
l Replace the engine PCB.
(4) Dark At the scanner

- CIS unit
- Main PCB
At the printer side

l Slide the wire cleaner to clean the corona wire inside the
drum unit.
l Clean the high-voltage contacts for the grid and charger on
PCB. (Contacts T and R in the illustration given on page VI-
28)
l Replace the engine PCB.
VI - 22
(5) Black and blurred vertical At the scanner

stripes or band
- CIS unit
At the printer side

l Clean the paper path which may be contaminated with toner.
drum unit.
l Make sure that the wire cleaner is returned to its home
position.
l Replace the heat-fixing unit.
(6) Black vertical streaks on At the printer side

gray background
l Clean the laser beam window (glass) on the laser unit.
(7) Black and blurred At the printer side

horizontal stripes
drum unit.
l If the horizontal stripes appear at 39-mm intervals, replace
the toner cartridge.
l If they appear at 94-mm intervals, replace the drum unit.
l If they appear at 79-mm intervals, replace the heat-fixing unit.
l Clean the grounding contacts. (Contacts Q in the illustration
given on page VI-28.)
(8) Horizontal lines At the printer side

l Check the connection between the right end of the paper
feed roller and the grounding wire. (Contact W in the
illustration given on page VI-29.)
VI - 23
(9) White vertical streaks At the scanner

- CIS unit
At the printer side

l Clean the laser beam window on the laser unit.
(10) White horizontal stripes At the printer side

(11) Dropout, white spots, or At the printer side

hollow print
l Check the connection of the main PCB and high-voltage
power supply PCB.
l Gently wipe off the surface of the photo-sensitive drum with a
cotton swab.
VI - 24
(12) Faulty image registration At the printer side

(Leading edge of image l Instruct the user not to load paper exceeding the limit on the
starts too late on paper) paper cassette(s).
l Instruct the user to use the recommended types of paper.
l Replace the paper cassette(s).
l Check the position of the registration sensor.
l Replace the drive gear ASSY.
(13) Image distortion or In communications

improper image alignment
- Error code displayed. (Refer to Section 1, ”ERROR
INDICATION" in this chapter.)
- NCU PCB
- Main PCB
At the scanner
- Document take-in roller, separation roller, and their
related sections
- Document feed roller and its related gears
- Scanner motor and its harness
- Main PCB
At the printer side

l Check that the laser unit is secured with the screws without
looseness.
l Check the connection of the polygon motor harness on the
engine PCB.
(14) Blurred at either side At the printer side

l Check that the equipment is placed on a flat surface.
l Shake the toner cartridge horizontally. If the problem
persists, replace it.
l Clean the laser beam window (glass) on the laser unit.
VI - 25
(15) Dirt back of paper At the printer side

l Clean the pressure roller in the heat-fixing unit. Replace the
heat-fixing unit.
(16) Poor fixing At the printer side

l Instruct the user to use paper of the recommended weight
2
(less than 36 lb./m ).
l Clean the toner sensors (LED and light-receiver).
l Check the fitting of the heater thermistor. Replace the heat-
fixing unit.
l Replace the low-voltage power supply PCB.
(17) Ghost At the printer side

2
(18) Black spots At the printer side

l Gently wipe off the surface of the photo-sensitive drum with a
cotton swab.
l Replace the heat-fixing unit.
(19) Light rain At the printer side

VI - 26
(20) Fading (black to white) At the printer side

(21) Gray background At the printer side

2
l Clean the toner sensors (LED and light-receiver).
l Check the toner sensor harnesses.
(22) Toner specks At the printer side

2
l Replace the drum unit..
VI - 27
Location of High-voltage Contacts and Grounding Contacts
VI - 28
VI - 29
MFC8500/FAX4100/FAX4750e/FAX5750e
MFC9660/FAX8360P
Appendix 1. EEPROM Customizing Codes

EEPROM Customizing Codes
This function allows you to customize the EEPROM according to language, function settings, and
firmware switch settings.
Operating Procedure
(1) To make the equipment enter the maintenance mode, press the Menu, *, 2, 8, 6, and 4 keys in
this order. Within 2 seconds
The equipment beeps for approx. one second and displays " " on the
LCD.
The current customizing code (e.g., 9001 in the case of MFC8500 USA version) appears.
(3) Enter the desired customizing code (e.g., 0002 in the case of MFC8500 Canadian version).
The newly entered code appears.
NOTE: If a wrong 4-digit code is entered, the equipment will malfunction.
The equipment saves the setting and returns to the initial stage of the maintenance mode.
If you press the Stop key or no keys are pressed for one minute in the above procedure, the
equipment stops the procedure and returns to the initial stage of the maintenance mode.
EEPROM Customizing Codes List
Model
Versions MFC8500 FAX4100 FAX4750e FAX5750e
U.S.A. 9001 9001 9101 9201
CANADA 0002 - 9102 -
Model
Versions MFC9660 FAX8360P
GERMANY 0003 0003
U.K. 0004 0004
FRANCE 0005 0005
AUSTRALIA 0006 0006
NORWAY 0007 0007
BELGIUM 0008 0008
NETHERLANDS 0009 0009
SWITZERLAND 0010 0010
IRELAND 0004 0004
FINLAND 0012 -
DENMARK 0013 -
AUSTRIA 0003 0003
SPAIN 0015 0015
ITALY 0016 -
SOUTH AFRICA - 0004
SWEDEN 0026 0026
NEW ZEALAND 0027 0027
ASIA (SINGAPORE) 0040 0040
GENERIC 0050 0050
MFC9660/FAX8360P
Appendix 2. Firmware Switches (WSW)

WSW No. Function Page
WSW01 Dial pulse setting 2
WSW02 Tone signal setting 3
WSW03 PABX mode setting 4
WSW04 TRANSFER facility setting 6
WSW05 1st dial tone and busy tone detection 7
WSW06 Pause key setting and 2nd dial tone detection 9
WSW11 Busy tone setting 15
WSW12 Signal detection condition setting 16
WSW13 Modem setting 17
WSW14 AUTO ANS facility setting 18
WSW15 REDIAL facility setting 19
WSW20 Overseas communications mode setting 24
WSW22 ECM setting 25
WSW23 Communications setting 26
WSW41 CCD fluorescent lamp and modem attenuator, in V. 34 mode 42
WSW46 Monitor of power ON/OFF state and parallel port kept at high 46
WSW47 Delay of FAX line disconnection 47
WSW48 to 50 Not used. 47
1
WSW01 (Dial pulse setting)
Selector Function Setting and Specifications

No.
No. 1 2
1 0 0 : N
Dial pulse generation mode 0 1 : N+1
2 1 0 : 10-N
1 1 : N
No. 3 4
3 0 0 : 60 ms
Break time length in pulse dialing 0 1 : 67 ms
4 1 0 : 40 ms (for 16 PPS)
1 1 : 64 ms (at 106-ms intervals)
No. 5 6
5 0 0 : 800 ms
Inter-digit pause 0 1 : 850 ms
6 1 0 : 950 ms
1 1 : 600 ms
Switching between pulse (DP) and
7 tone (PB) dialing, by the function 0: Yes 1: No
switch
Default dialing mode, pulse (DP) or 0: PB 1: DP
8 tone (PB) dialing
NOTE: In models supporting no pulse (DP) dialing mode (e.g., U.S.A. version), selector 7 takes no
effect even if it may be set.
Selectors 1 and 2: Dial pulse generation mode

These selectors set the number of pulses to be generated in pulse dialing.
N: Dialing "N" generates "N" pulses. (Dialing "0" generates 10 pulses.)
N + 1: Dialing "N" generates "N + 1" pulses.
10 - N: Dialing "N" generates "10 - N" pulses.
Selectors 3 and 4: Break time length in pulse dialing

These selectors set the break time length in pulse dialing.
(Example: If "1," "2," and "3" are dialed when N is set by selectors 1 and 2.)
Selectors 5 and 6: Inter-digit pause

These selectors set the inter-digit pause in pulse dialing.
(Example: If "1," "2," and "3" are dialed when N is set by selectors 1 and 2.)
2
Selector 7: Switching between pulse (DP) and tone (PB) dialing, by the function switch
This selector determines whether or not the dialing mode may be switched between the pulse (DP)
and tone (PB) dialing by using the function switch.
Selector 8: Default dialing mode, pulse (DP) or tone (PB) dialing

This selector sets the default dialing mode (pulse dialing or tone dialing) which may be changed by
the function switch. If the user switches it with the function switch when selector 7 is set to "0,"
the setting specified by this selector will also be switched automatically.
WSW02 (Tone signal setting)

No.
No. 1 2
1 0 0 : 70 ms
Tone signal transmission time
0 1 : 80 ms
length
2 1 0 : 90 ms
1 1 : 100 ms
No. 3 4
3 0 0 : 70 ms
Min. pause in tone dialing 0 1 : 80 ms
4 1 0 : 90 ms
1 1 : 140 ms
5 0 : 0 dB 1: 8 dB
Attenuator for pseudo ring 0 : 0 dB 1: 4 dB
| backtone to the line (selectable in
the range of 0-15 dB) 0 : 0 dB 1: 2 dB
8 0 : 0 dB 1: 1 dB
Selectors 1 through 4: Tone signal transmission time length and Min. pause in tone dialing
These selectors set the tone signal transmission time length and minimum pause in tone dialing.
(Example: If "1," "2," "3," "4," and "5" are dialed.)
Selectors 5 through 8: Attenuator for pseudo ring backtone to the line

These selectors are used to adjust the sound level of beep generated as a ring backtone in the F/T
mode or as a signal during remote control operation or at the start of ICM recording.
Setting two or more selectors to "1" produces addition of attenuation assigned to each selector.
3
WSW03 (PABX* mode setting)

No.
CNG detection when sharing a
1 modular wall socket with a 0: A 1: B
telephone
No. 2 3 4
0 0 0 : 50 ms
0 0 1 : 210 ms
2 0 1 0 : 500 ms
Min. detection time length of
| PABX* dial tone, required for 0 1 1 : 800 ms
starting dialing 1 0 0 : 900 ms
4
1 0 1 : 1.5 sec.
1 1 0 : 2.0 sec.
1 1 1 : 2.5 sec.
CNG detection when sharing a
5 modular wall socket with a 0: A 1: B
telephone
No. 6 7
0 0 : No detection
(3.5 sec. WAIT)
6
0 1 : No detection
Dial tone detection in PABX* (5 sec. WAIT)
7 1 0 : No detection
(7 sec. WAIT)
1 1 : Detection
(Frequency only)
8 Not used.
* PABX: Private automatic branch exchange
NOTE: Selectors 2 through 4, 6 and 7 are not applicable where no PABX is installed.
Selectors 1 and 5: CNG detection when sharing a modular wall socket with a telephone
These selectors determine whether or not the equipment detects a CNG signal when a line is
connected to a telephone sharing a modular wall socket with the equipment. Upon detection of
CNG signals by the number of cycles specified by these selectors, the equipment interprets CNG
as an effective signal and then starts FAX reception.
Selector
Cycle
No. 1 No. 5
0 (A) 0 (A) 0.5 cycle
0 (A) 1 (B) 1.0 cycle
1 (B) 0 (A) 1.5 cycles
1 (B) 1 (B) 2.0 cycles
Selectors 2 through 4: Min. detection time length of PABX dial tone, required for starting dialing
Upon detection of the PABX dial tone for the time length set by these selectors, the equipment
starts dialing.
These selectors are effective only when both selectors 6 and 7 are set to "1" (Detection).
4
Selectors 6 and 7: Dial tone detection in PABX
These selectors activate or deactivate the dial tone detection function which detects a dial tone
when a line is connected to the PABX.
Setting both of these selectors to "1" activates the dial tone detection function so that the
equipment starts dialing upon detection of a dial tone when a line is connected.
Other setting combinations deactivate the dial tone detection function so that the equipment starts
dialing after the specified WAIT (3.5, 5.0, or 7.0 sec.) without detection of a dial tone when a line
is connected.
5
WSW04 (TRANSFER facility setting)

No.
1 Earth function in transfer facility 0: Provided 1: Not provided
2
| Not used.
4
No. 5 6
5 0 0 : 200 ms
Earth time length for earth function 0 1 : 300 ms
6 1 0 : 500 ms
1 1 : 700 ms
No. 7 8
7 0 0 : 80 ms
Break time length for flash function 0 1 : 110 ms
8 1 0 : 250 ms
1 1 : 500 ms
NOTE: Selectors 5 through 8 are not applicable in those countries where no transfer facility is
supported.
Selector 1: Earth function in transfer facility

This selector determines whether or not the earth function is added to the transfer setting menu to
be accessed by the function switch.
Selectors 5 and 6: Earth time length for earth function

These selectors set the short-circuiting time length of the telephone line (La or Lb) to ground.
This setting is effective only when the earth function is selected for the R key by using the
function switch.
Selectors 7 and 8: Break time length for flash function

These selectors set the break time length.
This setting is effective only when the flash function is selected for the R key by using the function
switch.
6
WSW05 (1st dial tone and busy tone detection)

No.
No. 1 2 3
0 0 0 : 3.5 sec. WAIT
0 0 1 : 7.0 sec. WAIT
1 0 1 0 : 10.5 sec. WAIT
| 1st dial tone detection 0 1 1 : 14.0 sec. WAIT
3 1 0 0 : 17.5 sec. WAIT
1 0 1 : 21.0 sec. WAIT
1 1 0 : 24.5 sec. WAIT
1 1 1 : Detection (Without WAIT)
4 Max. pause time allowable for 0 : 2 seconds 1: 1 second

remote ID code detection
No. 5 6
Busy tone detection in automatic 0 1 : Detection only after dialing
sending mode
1 1 : Detection before and after dialing
7 Busy tone detection in automatic 0 : Yes 1: No

receiving mode
8 Not used.
NOTE: Selectors 5 through 7 are not applicable in those countries where no busy tone detection is
supported.
Selectors 1 through 3: 1st dial tone detection

These selectors activate or deactivate the 1st dial tone detection function which detects the 1st dial
tone issued from the PSTN when a line is connected to the PSTN.
Setting all of these selectors to "1" activates the dial tone detection function so that the equipment
starts dialing upon detection of a dial tone when a line is connected. For the detecting conditions
of the 1st dial tone, refer to WSW07 and WSW08.
Other setting combinations deactivate the dial tone detection function so that the equipment starts
dialing after the specified WAIT (3.5, 7.0, 10.5, 14.0, 17.5, 21.0, or 24.5 seconds) without
detection of a dial tone when a line is connected to the PSTN.
Selector 4: Max. pause time allowable for remote ID code detection

This selector sets the maximum pause time allowable for detecting the second digit of a remote ID
code after detection of the first digit in remote reception.
If selector 4 is set to "0" (2 seconds), for instance, only a remote ID code whose second digit is
detected within 2 seconds after detection of the first digit will become effective so as to activate
the remote function.
7
Selectors 5 and 6: Busy tone detection in automatic sending mode
These selectors determine whether or not the equipment automatically disconnects a line upon
detection of a busy tone in automatic sending mode.
Setting selector 6 to "0" ignores a busy tone so that the equipment does not disconnect the line.
Setting selectors 5 and 6 to "0" and "1," respectively, makes the equipment detect a busy tone only
after dialing and disconnect the line.
Setting both of selectors 5 and 6 to "1" makes the equipment detect a busy tone before and after
dialing and then disconnect the line.
Selector 7: Busy tone detection in automatic receiving mode

This selector determines whether or not the equipment automatically disconnects a line upon
detection of a busy tone in automatic receiving mode.
8
WSW06 (Pause key setting and 2nd dial tone detection)

No.
No. 1 2 3
0 0 0 : No pause
0 0 1 : 3.5 sec. WAIT
1 0 1 0 : 7 sec. WAIT
0 1 1 : 10.5 sec. WAIT
| Pause key setting and 2nd dial tone 1 0 0 : 14 sec. WAIT
detection
1 1 0 : 2nd dial tone detection
only in pulse dialing (DP)
3
system
1 0 1 : 2nd dial tone detection
1 1 1 : both in DP and push-
button (PB) dialing system
No. 4 5 6
0 0 0 : 50 ms
4 0 0 1 : 210 ms
0 1 0 : 500 ms
| Detection of 2nd dial tone 0 1 1 : 800 ms
1 0 0 : 900 ms
6 1 0 1 : 1.5 sec.
1 1 0 : 2.0 sec.
1 1 1 : 2.5 sec.
7 No. of 2nd dial tone detection

0: Once 1: Twice
times
8 2nd dial tone interrupt detecting

0: 30 ms 1: 50 ms
time
9
Selectors 1 through 3: Pause key setting and 2nd dial tone detection
Selectors
1 2 3
0 0 0 No WAIT is inserted even if the Pause key is pressed.
0 0 1 If you press the Pause key during dialing, the facsimile equipment will insert
0 1 0 WAIT as defined in the above table.
0 1 1 If the Pause key is pressed repeatedly, the equipment inserts the specified
1 0 0
WAIT multiplied by the number of depressions. It applies also in hook-up
dialing.
1 0 1 When these selectors are set to "1, 0, 1":
1 1 0 If you press the Pause key during dialing, the equipment will wait for the 2nd
1 1 1 dial tone to be sent via the communications line.
When these selectors are set to "1, 1, 0" or "1, 1, 1":
If you press the Pause key during dialing, the equipment will first wait for the
2nd dial tone to be sent via the communications line. After that, the
equipment will insert a WAIT of 3.5 seconds.
If no 2nd dial tone is received within the specified time length (set by
WSW08), the equipment will disconnect the line if in automatic dialing, or it
will start transmitting the dial signal if given after depression of the Pause
key in hook-up dialing.
Selectors 4 through 6: Detection of 2nd dial tone

Upon detection of the 2nd dial tone for the time length specified by these selectors, the equipment
starts dialing.
This setting is effective only when the 2nd dial tone detection function is activated by selectors 1
through 3 (Setting 101, 110, or 111).
This function does not apply in those countries where no dial tone detection function is supported.
Selector 7: No. of 2nd dial tone detection times

This selector sets the number of dial tone detection times required for starting dialing.
Selector 8: 2nd dial tone interrupt detecting time

This selector sets the allowable time length of an interrupt which should not be interpreted as an
interrupt in the 2nd tone dialing.
10
WSW07 (Dial tone setting 1)

No.
No. 1 2
1 0 0 : Narrows by 10 Hz
Frequency band range
2 0 1 : Initial value
1 X : Widens by 10 Hz
3 Line current detection 0: No 1: Yes
No. 4 5 6
0 0 0 : -21 dBm
0 0 1 : -24 dBm
4 0 1 0 : -27 dBm
| 2nd dial tone detection level
0 1 1 : -30 dBm
(Z = 600 Ω)
6 1 0 0 : -33 dBm
1 0 1 : -36 dBm
1 1 0 : -39 dBm
1 1 1 : -42 dBm
7 1st dial tone interrupt detecting

0: 30 ms 1: 50 ms
time
8 Not used.
NOTE: Selectors 1 through 7 are not applicable in those countries where no dial tone or line current
detection is supported, e.g., U.S.A.
Selectors 1 and 2: Frequency band range

These selectors set the frequency band for the 1st dial tone and the busy tone (before dialing) to be
detected.
This setting is effective only when selectors 1 through 3 of WSW05 are set to "1,1,1."
Selector 3: Line current detection

This selector determines whether or not the equipment should detect a line current before starting
dialing.
Selectors 4 through 6: 2nd dial tone detection level

These selectors set the detection level of the 2nd dial tone.
Selector 7: 1st dial tone interrupt detecting time

This selector sets the allowable time length of an interrupt which should not be interpreted as an
interrupt in the 1st dial tone dialing.
11
WSW08 (Dial tone setting 2)

No.
No. 1 2 3
0 0 0 : 50 ms
0 0 1 : 210 ms
1 0 1 0 : 500 ms
| 1st dial tone detection time length 0 1 1 : 800 ms
3 1 0 0 : 900 ms
1 0 1 : 1.5 sec.
1 1 0 : 2.0 sec.
1 1 1 : 2.5 sec.
No. 4 5
0 0 : 10 sec.
4 Time-out length for 1st and 2nd 0 1 : 20 sec.
5 dial tone detection
1 0 : 15 sec.
1 1 : 30 sec.
No. 6 7 8
0 0 0 : -21 dBm
0 0 1 : -24 dBm
6 0 1 0 : -27 dBm
| Detection level of 1st dial tone and
0 1 1 : -30 dBm
busy tone before dialing
8 1 0 0 : -33 dBm
1 0 1 : -36 dBm
1 1 0 : -39 dBm
1 1 1 : -42 dBm
NOTE: The WSW08 is not applicable in those countries where no dial tone detection is supported,
e.g., U.S.A.
Selectors 1 through 3: 1st dial tone detection time length

Upon detection of the 1st dial tone for the time length set by these selectors, the equipment starts
dialing.
This setting is effective only when selectors 1 through 3 of WSW05 are set to "1,1,1."
Selectors 4 and 5: Time-out length for 1st and 2nd dial tone detection
These selectors set the time-out length for the 1st and 2nd dial tone detection so that the equipment
waits dial tone input for the specified time length and disconnects itself from the line when no dial
tone is inputted.
12
WSW09 (Protocol definition 1)

No.
1 Frame length selection 0: 256 octets 1: 64 octets
2 Use of non-standard commands 0: Allowed 1: Prohibited
No. 3 4
3 0 0 : 4 times
No. of retries 0 1 : 3 times
4 1 0 : 2 times
1 1 : 1 time
5 T5 timer 0: 300 sec. 1: 60 sec.
6 T1 timer 0: 35 sec. 1: 40 sec.
No. 7 8
0 0 : 60 sec.
7 Elapsed time for time-out control (55 sec. for US and Canada)
for no response from the called
0 1 : 140 sec.
8 station in automatic sending mode
1 0 : 90 sec.
1 1 : 35 sec.
NOTE: Selectors 1 through 6 are not applicable in those models which do not support ECM.
Selector 1: Frame length selection

Usually a single frame consists of 256 octets (1 octet = 8 bits). For communications lines with
higher bit error rate, however, set selector 1 to "1" so that the facsimile equipment can divide a
message into 64-octet frames.
Remarks: The error correction mode (ECM) is a facsimile transmission manner in which the
equipment divides a message into frames for transmission so that if any data error
occurs on the transmission line, the equipment retransmits only those frames
containing the error data.
Selector 2: Use of non-standard commands

If this selector is set to "0," the equipment may use non-standard commands (the machine’s native-
mode commands, e.g., NSF, NSC, and NSS) for communications. If it is set to "1," the equipment
will use standard commands only.
Selectors 3 and 4: No. of retries

These selectors set the number of retries in each specified modem transmission speed.
Selector 5: T5 timer
This selector sets the time length for the T5 timer.
Selector 6: T1 timer
This selector sets the time length for the T1 timer.
Selectors 7 and 8: Elapsed time for time-out control

If the equipment receives no response (no G3 command) from the called terminal in automatic
sending during the time set by these selectors, it disconnects the line.
13
WSW10 (Protocol definition 2)

No.
1 Switching of DPS, following the 0: No 1: Yes
CML ON/OFF
2 Time length from transmission of 0: 100 ms 1: 50 ms

the last dial digit to CML ON
3 Time length from CML ON to 0: 2 sec. 1: 4 sec.

CNG transmission
Time length from CML ON to
4 CED transmission (except for 0: 0.5 sec. 1: 2 sec.
facsimile-to-telephone switching)
No. 5 6
5 0 0 : 1 time
No. of training retries 0 1 : 2 times
6 1 0 : 3 times
1 1 : 4 times
7 Encoding system MR 0: Allowed 1: Not allowed
8 (Compression) MMR 0: Allowed 1: Not allowed
Selector 1: Switching of DPS, following the CML ON/OFF

Setting this selector to "1" automatically switches DPS following the CML ON/OFF operation.
Selector 2: Time length from transmission of the last dial digit to CML ON
This selector sets the time length from when the equipment transmits the last dial digit until the
CML relay comes on.
Selector 3: Time length from CML ON to CNG transmission

This selector sets the time length until the equipment transmits a CNG after it turns on the CML
relay.
Selector 4: Time length from CML ON to CED transmission

This selector sets the time length until the equipment transmits a CED after it turns on the CML
relay. This setting does not apply to switching between facsimile and telephone.
Selectors 5 and 6: No. of training retries

These selectors set the number of training retries to be repeated before automatic fallback.
Selectors 7 and 8: Encoding system (Compression)

This selector determines whether or not use of the MR/MMR coding system will be allowed.
14
WSW11 (Busy tone setting)

No.
No. 1 2
1 0 0 : Narrows by 10 Hz
Frequency band range
2 0 1 : Initial value
1 x : Widens by 10 Hz
3 Not used.
4 1: 400-600/400-600 ms
5 1: 175-440/175-440 ms
ON/OFF time length ranges
6 (More than one setting allowed) 1: 100-1000/17-660 ms
7 1: 110-410/320-550 ms
8 1: 100-660/100-660 ms
NOTE: WSW11 is not applicable in those countries where no busy tone detection is supported.
NOTE: The setting of WSW11 is effective only when selectors 5 and 6 of WSW05 are set to "0, 1"
or "1, 1" (Busy tone detection).
Selectors 1 and 2: Frequency band range

These selectors set the frequency band for busy tone to be detected.
Selectors 4 through 8: ON/OFF time length ranges

These selectors set the ON and OFF time length ranges for busy tone to be detected. If more than
one selector is set to "1," the ranges become wider. For example, if selectors 4 and 5 are set to "1,"
the ON and OFF time length ranges are from 175 to 600 ms.
15
WSW12 (Signal detection condition setting)

No.
No. 1 2
1 0 0 : 1500 ms
Min. OFF time length of calling 0 1 : 500 ms
signal (Ci)
2 1 0 : 700 ms
1 1 : 900 ms
No. 3 4
3 0 0 : 6 sec.
Max. OFF time length of calling 0 1 : 7 sec.
signal (Ci)
4 1 0 : 9 sec.
1 1 : 11 sec.
No. 5 6
5 0 0 : 800 ms
Detecting time setting 0 1 : 200 ms
6 1 0 : 250 ms
1 1 : 150 ms
7 Delay 0: Yes 1: No
8 Not used.
Selectors 1 through 4: Min. and max. OFF time length of calling signal (Ci)
If the equipment detects the OFF state of calling signal (Ci) for a time length which is greater than
the value set by selectors 1 and 2 and less than the value set by selectors 3 and 4, then it interprets
the Ci signal as OFF.
Selectors 5 and 6: Detecting time setting

These selectors set the time length required to make the equipment acknowledge itself to be called.
That is, if the equipment continuously detects calling signals with the frequency set by selectors 1
through 4 of WSW14 during the time length set by these selectors 5 and 6, it acknowledges the
call.
Selector 7: Delay
Setting this selector to "0" allows the equipment to insert a 900 ms WAIT after acknowledgment
of the call until the equipment turns on the CML relay to start receiving operation.
16
WSW13 (Modem setting)

No.
No. 1 2
0 0 : 0 km
1
Cable equalizer 0 1 : 1.8 km
2 1 0 : 3.6 km
1 1 : 5.6 km
No. 3 4
0 0 : -43 dBm
3
Reception level 0 1 : -47 dBm
4 1 0 : -49 dBm
1 1 : -51 dBm
5 0: 0 dB 1: 8 dB
0: 0 dB 1: 4 dB
| Modem attenuator
0: 0 dB 1: 2 dB
8 0: 0 dB 1: 1 dB
The modem should be adjusted according to the user's line conditions.
Selectors 1 and 2: Cable equalizer

These selectors are used to improve the pass-band characteristics of analogue signals on a line.
(Attenuation in the high-band frequency is greater than in the low-band frequency.)
Set these selectors according to the distance from the telephone switchboard to the facsimile
equipment.
Selectors 3 and 4: Reception level

These selectors set the optimum receive signal level.
Selectors 5 through 8: Modem attenuator

These selectors are used to adjust the transmitting level of the modem when the reception level at
the remote station is improper due to line loss. This function applies to G3 protocol signals.
This setting will be limited if selector 8 of WSW23 is set to "0."
17
WSW14 (AUTO ANS facility setting)

No.
No. 1 2
1 0 0 : 13 Hz
Frequency band selection
0 1 : 15 Hz
(Lower limit)
2 1 0 : 23 Hz
1 1 : 20 Hz
No. 3 4
3 0 0 : 30 Hz
Frequency band selection
0 1 : 55 Hz
4 (Upper limit)
1 0 : 70 Hz
1 1 : 200 Hz
No. 5 6 7 8
0 0 0 0 : Fixed to once
0 0 0 1 : Fixed to 2 times
0 1 0 0 : 1 to 2 times
0 1 0 1 : 1 to 3 times
5
0 1 1 0 : 1 to 4 times
| No. of rings in AUTO ANS mode 0 1 1 1 : 1 to 5 times
8 1 0 0 0 : 2 to 3 times
1 0 0 1 : 2 to 4 times
1 0 1 0 : 2 to 5 times
1 0 1 1 : 2 to 6 times
1 1 0 0 : 1 to 10 times
1 1 0 1 : 2 to 10 times
1 1 1 0 : 3 to 5 times
1 1 1 1 : 4 to 10 times
Selectors 1 through 4: Frequency band selection

These selectors are used to select the frequency band of calling signals for activating the AUTO
ANS facility.
In the French versions, if the user sets the PBX to OFF from the control panel, the setting made by
selectors 1 and 2 will take no effect and the frequency's lower limit will be fixed to 32 Hz. (Even if
the setting made by these selectors does not apply, it will be printed on the configuration list.)
Selectors 5 through 8: No. of rings in AUTO ANS mode

These selectors set the number of rings to initiate the AUTO ANS facility.
18
WSW15 (REDIAL facility setting)

No.
No. 1 2
1 0 0 : 5 minutes
Selection of redial interval 0 1 : 1 minute
2 1 0 : 2 minutes
1 1 : 3 minutes
No. 3 4 5 6
0 0 0 0 : 16 times
3 0 0 0 1 : 1 times
| No. of redialings 0 0 1 0 : 2 times
6 0 0 1 1 : 3 times
| |
1 1 1 1 : 15 times
7 Redialing for no response sent from

the called terminal 0: Redialing 1: No redialing
8 Not used.
NOTE: Selector 7 is not applicable in those countries where no busy tone detection is supported.
Selectors 1 through 6: Selection of redial interval and No. of redialings

The equipment redials by the number of times set by selectors 3 through 6 at intervals set by
selectors 1 and 2.
This setting is effective only when selector 7 is set to "0."
Selectors 7: Redialing for no response sent from the called terminal

This selector determines whether or not the equipment redials if no G3 command response comes
from the called station after dialing within the time length set by selectors 7 and 8 of WSW09.
19
WSW16 (Function setting 1)

No.
1 Not used.
2 CCITT superfine recommendation 0: OFF 1: ON
3
| Not used.
6
7 Max. document length limitation 0: 400 cm 1: 90 cm
8 Stop key pressed during reception 0: Not functional 1: Functional
Selector 2: CCITT superfine recommendation

If this selector is set to "1," the equipment communicates in CCITT recommended superfine mode
(15.4 lines/mm). If it is set to "0," it communicates in native superfine mode.
Selector 7: Max. document length limitation

This selector is used to select the maximum length of a document to be sent.
Selector 8: Stop key pressed during reception

If this selector is set to "1," pressing the Stop key can stop the current receiving operation. The
received data will be lost.
20

No.
No. 1 2
0 0 : No alarm
1 0 1 : Always valid
Off-hook alarm
2 1 X : Valid except when
'call reservation'
is selected.
3 Not used.
4
5 Calendar clock type 0: U.S.A. type 1: European type
6 Not used.
7 Non-ring reception 0: OFF 1: ON
8 Not used.
Selectors 1 and 2: Off-hook alarm

These selectors activate or deactivate the alarm function which sounds an alarm when the
communication is completed with the handset being off the hook.
Selector 5: Calendar clock type

If this selector is set to "0" (USA), the MM/DD/YY hh:mm format applies; if it is set to "1"
(Europe), the DD/MM/YY hh:mm format applies: DD is the day, MM is the month, YY is the last
two digits of the year, hh is the hour, and mm is the minute.
Selector 7: Non-ring reception

Setting this selector to "1" makes the equipment receive calls without ringer sound if the ring delay
is set to 0.
21

No.
1 Not used.
No. 2 3
2 0 0 : 40 sec.
Detection enabled time for CNG and 0 1 : 0 sec. (No detection)
3 no tone
1 0 : 5 sec.
1 1 : 80 sec.
4
Not used.
5
6 Registration of station ID 0: Permitted 1: Prohibited
No. 7 8
0 X : No monitoring
7
1 0 : Up to phase B at the
Tone sound monitoring calling station only
8 1 1 : All transmission phases
both at the calling and
called stations
Selectors 2 and 3: Detection enabled time for CNG and no tone

After the line is connected via the external telephone or by picking up the handset of the facsimile
equipment, the equipment can detect a CNG signal or no tone for the time length specified by
these selectors. The setting specified by these selectors becomes effective only when selector 8 of
WSW20 is set to "1."
Selectors 7 and 8: Tone sound monitoring

These selectors set monitoring specifications of the tone sound inputted from the line.
22
WSW19 (Transmission speed setting in V. 17 mode)

No.
No. 1 2 3
1 No. 4 5 6
| First transmission speed choice for 0 0 0 : 2,400 bps
fallback
3 0 0 1 : 4,800 bps
0 1 0 : 7,200 bps
0 1 1 : 9,600 bps
4 1 0 0 : 12,000 bps
Last transmission speed choice for 1 0 1 :
| fallback
6 1 1 0 : 14,400 bps
1 1 1 :
7 V. 34 mode 0: Permitted 1: Prohibited
8 V. 17 mode 0: Permitted 1: Prohibited
NOTE: For the transmission speed setting in V.34 mode, refer to WSW39.
Selectors 1 through 6: First and last choices of transmission speed for fallback
These selectors are used to set the modem speed range. With the first transmission speed choice
specified by selectors 1 through 3, the equipment attempts to establish the transmission link via the
modem. If the establishment fails, the equipment automatically steps down to the next highest
speed and attempts to establish the transmission link again. The equipment repeats this sequence
while stepping down the transmission speed to the last choice specified by selectors 4 through 6.
If the modem always falls back to a low transmission speed (e.g., 4,800 bps), set the first
transmission speed choice to the lower one (e.g., modify it from 12,000 bps to 7,200 bps) in order
to deactivate the high-speed modem function and reduce the training time for shorter transmission
time.
Generally, to save the transmission time, set the last transmission speed choice to a higher one.
Selector 7: V. 34 mode
This selector determines whether or not the equipment communicates with the remote station in
the V. 34 mode when that station supports the V. 34 mode.
23
WSW20 (Overseas communications mode setting)

No.
1 EP* tone prefix 0: OFF 1: ON
Overseas communications mode 0: 2100 Hz 1: 1100 Hz
2 (Reception)
Overseas communications mode 0: OFF 1: Ignores DIS once.
3 (Transmission)
No. 4 5
Min. time length from reception of 0 0 : 100 ms
4
CFR to start of transmission of video 0 1 : 200 ms
5 signals 1 0 : 300 ms
1 1 : 400 ms
No. 6 7
0 0 : Yes (When CNG goes either
ON or OFF)
6 Chattering noise elimination at
0 1 : Yes
7 detection of CNG
(Only when CNG goes OFF)
1 0 : No
1 1 : No
8 CNG detection on/off 0: OFF 1: ON
* EP: Echo protection
Selector 1: EP tone prefix

Setting this selector to "1" makes the equipment transmit a 1700 Hz echo protection (EP) tone
immediately preceding training in V.29 modulation system to prevent omission of training signals.
Prefixing an EP tone is effective when the equipment fails to transmit at the V.29 modem speed
and always has to fall back to 4800 bps transmission.
Selectors 2 and 3: Overseas communications mode

These selectors should be used if the facsimile equipment malfunctions in overseas
communications. According to the communications error state, select the signal specifications.
Setting selector 2 to "1" allows the equipment to use 1100 Hz CED signal instead of 2100 Hz in
receiving operation. This prevents malfunctions resulting from echoes, since the 1100 Hz signal
does not disable the echo suppressor (ES) while the 2100 Hz signal does.
Setting selector 3 to "1" allows the equipment to ignore a DIS signal sent from the called station
once in sending operation. This operation suppresses echoes since the first DIS signal immediately
follows a 2100 Hz CED (which disables the ES) so that it is likely to be affected by echoes in the
disabled ES state. However, such a disabled ES state will be removed soon so that the second and
the following DIS signals are not susceptible to data distortion due to echoes. Note that some
models when called may cause error by receiving a self-outputted DIS.
Selectors 8: CNG detection on/off

If this selector is set to "1," the equipment detects a CNG signal according to the condition preset
by selectors 2 and 3 of WSW18 after a line is connected. If it is set to "0," the equipment detects a
CNG signal as long as the line is connected.
24
WSW21 (TAD setting 1)

No.
1
| Not used.
7
8 Erasure of message stored in the

memory after the message transfer 0: Yes 1: No
Selector 8: Erasure of message

Setting this selector to "0" will erase the message recorded in the memory after the document
retrieval feature transfers the message.
WSW22 (ECM setting)

No.
1 ECM* in sending 0: ON 1: OFF
2 ECM* in receiving 0: ON 1: OFF
3 Call Waiting Caller ID 0: ON 1: OFF
4 Not used.
0: 0% 1: 8%
5 Acceptable TCF bit error rate (%) 0: 0% 1: 4%
| (Only at 4800 bps)
8 0: 0% 1: 2%
0: 0% 1: 1%
* ECM: Error correction mode
NOTE: Selector 3 is applicable to the American version only, but not applicable to those models
equipped with high-speed modem.
NOTE: Selectors 5 through 8 are applicable to the Asian version only.
Selector 3: Call Waiting Caller ID

Setting this selector to "0" allows the user to decide whether or not to interrupt the current call
when a new call comes in. If Call Waiting Caller ID service is available in the area and the user
subscribes to it, he/she can see information about his/her incoming call.
Selectors 5 through 8: Acceptable TCF bit error rate (%)

Setting two or more selectors to "1" produces addition of percent assigned to each selector. If you
set selectors 7 and 8 to "1," the acceptable TCF bit error rate will be 3%.
25
WSW23 (Communications setting)

No.
Starting point of training check 0: From the head of a series of zeros
1 (TCF) 1: From any arbitrary point
No. 2 3
2 0 0 : 0%
Allowable training error rate 0 1 : 0.5%
3 1 0 : 1%
1 1 : 2%
No. 4 5
4 0 0 : 16%
Decoding error rate for transmission
of RTN 0 1 : 14%
5 1 0 : 10%
1 1 : 8%
6 Not used.
7
8 Limitation of attenuation level 0: Yes 1: No
NOTE: Selector 8 is not applicable to the French versions.
Selector 1: Starting point of training check (TCF)

At the training phase of receiving operation, the called station detects for 1.0 second a training
check (TCF) command, a series of zeros which is sent from the calling station for 1.5 seconds to
verify training and give the first indication of the acceptability of the line.
This selector sets the starting point from which the called station should start counting those zeros.
If this selector is set to "0," the called station starts counting zeros 100 ms after the head of a series
of zeros is detected.
If it is set to "1," the called station starts counting zeros upon detection of 10-ms successive zeros
50 ms after the head of a series of zeros is detected. In this case, if the detection of 10-ms
successive zeros is too late, the data counting period will become less than 1.0 second, making the
called station judge the line condition unacceptable.
Selectors 2 and 3: Allowable training error rate

The called station checks a series of zeros gathered in training (as described in Selector 1)
according to the allowable training error rate set by these selectors. If the called station judges the
line condition to be accepted, it responds with CFR; if not, it responds with FTT.
Selectors 4 and 5: Decoding error rate for transmission of RTN

The facsimile equipment checks the actual decoding errors and then transmits an RTN according
to the decoding error rate (Number of lines containing an error per page ÷ Total number of lines
per page) set by these selectors.
Selector 8: Limitation of attenuation level

Setting this selector to "0" limits the transmitting level of the modem to 10 dB.
This setting has priority over the settings selected by WSW02 (selectors 5 through 8) and WSW13
(selectors 5 through 8).
26

No.
1 Not used.
2
No. 3 4
Time length from CML ON to start 0 0 : 4 sec.
3
of pseudo ring backtone 0 1 : 3 sec.
4 transmission 1 0 : 2 sec.
1 1 : 1 sec.
5 Attenuator for playback of ICM/ 0: 0 dB 1: 8 dB
OGM to the line 0: 0 dB 1: 4 dB
| (Selectable from the range of 0-15 0: 0 dB 1: 2 dB
8 dB) 0: 0 dB 1: 1 dB
Selectors 3 and 4: Time length from CML ON to start of pseudo ring backtone transmission
These selectors set the length of time from CML-ON up to the start of pseudo ring backtone
transmission.
In those versions which have an OGM facility, the settings made by these selectors also apply to
the length of time from CML-ON up to the start of OGM transmission.
Selectors 5 through 8: Attenuator for playback of ICM/OGM to the line

This setting will not be limited by selector 8 of WSW23.
27

No.
No. 1 2
1 0 0 : 0 sec.
Delay time for starting detection of
0 1 : 8 sec.
2 voice signal
1 0 : 16 sec.
1 1 : 24 sec.
No. 3 4
3 0 0 : -43 dB (A)
Detection level for no voice signal 0 1 : -46 dB (B)
4 1 0 : -49 dB (C)
1 1 : -51 dB (D)
No. 5 6 7
0 0 0 : 2 sec.
0 0 1 : 4 sec.
5 0 1 0 : 6 sec.
Pause between paging number and
| 0 1 1 : 8 sec.
PIN
7 1 0 0 : 10 sec.
1 0 1 : 12 sec.
1 1 0 : 14 sec.
1 1 1 : 16 sec.
8 Not used.
NOTE: Selectors 1 through 4 are not applicable to the U.S.A. versions.

NOTE: Selectors 5 through 7 are applicable to those models equipped with a built-in TAD.
Selectors 1 and 2: Delay time for starting detection of voice signal

These selectors take effect only in TAD mode (when the external TAD is connected to the
equipment). The equipment delays starting detection of the voice signal by the time length
specified by these selectors.
The total length of the delay time specified by these selectors and the maximum waiting time
specified by WSW21 (selectors 1 through 5) should not exceed 40 seconds.
Selectors 3 and 4: Detection level for no voice signal

These selectors set the detection level for no voice signal in the TAD mode (when the external
TAD is connected to the equipment).
Selectors 5 through 7: Pause between paging number and PIN

These selectors set the pause time between a telephone number being paged and PIN (private
identification number) for the paging feature.
28

No.
1 Not used.
2
Dialing during document reading into
3 the temporary memory in in-memory 0: Disabled 1: Enabled
message transmission
No. of CNG cycles to be detected No. 4 5
(when the line is connected via the 0 0 : 0.5 (A)
4
external telephone except in the 0 1 : 1 (B)
5 external TAD mode or via the built-
in telephone of the facsimile 1 0 : 1.5 (C)
equipment) 1 1 : 2 (D)
6
| Not used.
8
Selector 3: Dialing during document reading into the temporary memory in in-memory message
transmission
If this selector is set to "0," the equipment waits for document reading into the memory to
complete and then starts dialing. This enables the equipment to list the total number of pages in the
header of the facsimile message.
Selectors 4 and 5: No. of CNG cycles to be detected

The equipment interprets a CNG as an effective signal if it detects a CNG signal by the number of
cycles specified by these selectors in any of the following cases:
• when the line is connected via the external telephone except in the external TAD mode.
• when the line is connected via the built-in telephone of the facsimile equipment.
29

No.
1 Definition of programmable key 0: TEL key 1: TEL/POLLING key
2 Ringer OFF setting 0: Yes 1: No
3 Not used.
Detection of distinctive ringing
4 pattern 0: Yes 1: No
5
| Not used.
7
8 Toner save mode 0: Yes 1: No
NOTE: Selector 1 takes effect only in models/versions having a TEL key.

NOTE: Selector 4 is applicable only to the U.S.A. version.
Selector 1: Definition of programmable key

This selector defines a programmable key as a TEL key or TEL/POLLING key.
Setting this selector to "1" allows the programmable key to function as either a TEL or POLLING
key if pressed when the handset is off or on the hook, respectively.
Selector 2: Ringer OFF setting

This selector determines whether or not the ringer can be set to OFF.
Selector 4: Detection of distinctive ringing pattern

If this selector is set to "1," the equipment detects only the number of rings; if it is set to "0," the
equipment detects the number of rings and the ringing time length to compare the detected ringing
pattern with the registered distinctive one.
30

No.
No. 1 2 3
0 0 0 : 0 dB
0 0 1 : +1 dB
1 0 1 0 : +2 dB
Transmission level of DTMF high-
| band frequency signal 0 1 1 : +3 dB
3 1 0 0 : 0 dB
1 0 1 : -1 dB
1 1 0 : -2 dB
1 1 1 : -3 dB
No. 4 5 6
0 0 0 : 0 dB
0 0 1 : +1 dB
4 0 1 0 : +2 dB
Transmission level of DTMF
| low-band frequency signal 0 1 1 : +3 dB
6 1 0 0 : 0 dB
1 0 1 : -1 dB
1 1 0 : -2 dB
1 1 1 : -3 dB
7 Not used.
8
Selectors 1 through 6: Transmission level of DTMF high-/low-band frequency signal

These selectors are intended for the manufacturer who tests the equipment for the Standard. Never
access them.
31

No.
1
| Not used.
6
7 Impedance switching control in pulse

dialing 0: OFF 1: ON
8 Beep when the memory area for the

activity report becomes full 0: No 1: Yes
NOTE: Selectors 7 and 8 are applicable to the European version only.
Selector 8: Beep when the memory area for the activity report becomes full
If this selector is set to "1," the equipment will beep when the memory area for the activity report
becomes full (as well as displaying a message on the LCD, prompting the output of the activity
report).

No.
1
| Not used.
3
4 Duty cycle control of pulsed current 0: OFF 1: ON

for the heat-fixing unit
5 Drum cleaning prompt settings 0: OFF 1: ON
6
| Not used.
8
NOTE: Selector 4 is applicable to the European version only.
Selector 4: Duty cycle control of pulsed current for the heat-fixing unit
Setting this selector to "1" activates the duty cycle control that suppresses the rush current. The
duty cycle is 10-ms ON and 20-ms OFF.
However, the duty cycle control may emit switching noise to the AC line. Depending upon the
codes and regulations in the country, this selector should be set to "0."
Selector 5: Drum cleaning prompt settings
Setting this selector to "1" (OFF) deactivates all of the drum cleaning prompt settings enabled by
selectors 5 to 7 of WSW42.
32

No.
1 Not used.
Default reduction rate for failure of 0: 100% 1: Reduction rate specified
2 according to the current
automatic reduction during recording paper size
3 Not used.
4
5 Minimum short-OFF duration in

distinctive ringing 0: 130 ms 1: 90 ms
6 Not used.
7
8 "CHANGE DRUM SOON"

message 0: Yes 1: No
Selector 2: Default reduction rate for failure of automatic reduction during recording
This selector sets the default reduction rate to be applied if the automatic reduction function fails
to record one-page data sent from the calling station in a single page of the current recording
paper.
If it is set to "0," the equipment records one-page data at full size (100%) without reduction; if it is
set to "1," the equipment records it at the size* specified according to the current paper size.
(*American versions allow the user to select the desired paper size from the control panel. According to the
paper size setting, the equipment determines the reduction rate. Other versions can handle only A4-size
paper, so the reduction rate is always 87%.)
Selector 5: Minimum short-OFF duration in distinctive ringing

The ringer pattern consists of short and long rings, e.g., short-short-long rings. This selector sets
the minimum OFF duration following a short ring in order to avoid missing ringer tones in
distinctive ringing.
If this selector is set to "1," when the short-OFF duration is a minimum of 90 ms long, then the
equipment will interpret the short-OFF as OFF.
Selector 8: "CHANGE DRUM SOON" message

This selector determines whether or not the "CHANGE DRUM SOON" message should appear on
the LCD when the service life of the laser-sensitive drum in the laser unit will expire soon.
33

No.
1
| Not used.
4
No. 5 6
0 0 : Standard
5
Default resolution 0 1 : Fine
6 1 0 : Super fine
1 1 : Photo
No. 7 8
7 0 X : Automatic
Default contrast
8 1 0 : Super light
1 1 : Super dark
Selectors 5 and 6: Default resolution

These selectors set the default resolution which applies when the equipment is powered up or
completes a transaction.
Selectors 7 and 8: Default contrast

These selectors set the default contrast which applies when the equipment is powered up or
completes a transaction.

No.
1
| Not used.
5
Report output of polled transmission
6 requests 0: Yes 1: No
7
8 Not used.
NOTE: Selector 6 is not applicable to American versions.
34

No.
1
| Not used.
3
No. of CNG cycles to be detected No. 4 5
4 (when the line is connected via the 0 0 : 0.5 (A)
facsimile equipment in the F/T mode 0 1 : 1 (B)
5 or via the external telephone in the 1 0 : 1.5 (C)
external TAD mode) 1 1 : 2 (D)
No. 6 7
6 Number of DTMF tone signals for 0 0 : 3
inhibiting the detection of CNG 0 1 : 2
7 during external TAD operation 1 0 : 1
1 1 : OFF
CNG detection when the external 0: Only when the 1: Always
8 telephone is connected with a line in equipment detects
TAD mode itself being called
NOTE: Selectors 4 and 5 are not applicable to the American version.
Selectors 4 and 5: No. of CNG cycles to be detected

The equipment interprets a CNG as an effective signal if it detects a CNG signal by the number of
cycles specified by these selectors when the line is connected via the facsimile equipment in the
F/T mode or via the external telephone in the external TAD mode.
Selectors 6 and 7: Number of DTMF tone signals for inhibiting the detection of CNG during external
TAD operation
If the equipment receives this specified number of DTMF tone signals during external TAD
operation, then it will not detect CNG afterwards.
If these selectors are set to "1, 1," the CNG detection will not be inhibited.
Selector 8: CNG detection when the external telephone is connected with a line in TAD mode
If this selector is set to "0," the equipment will detect a CNG signal only when it detects itself
being called. If the external telephone is connected with a line before the equipment detects itself
being called, the equipment will no longer detect a CNG signal.
If this selector is set to "1," the equipment will detect a CNG signal every time the external
telephone is connected with a line, even without detecting itself being called.

No.
1
| Not used.
8
35

No.
1 ECP* mode 0: ON 1: OFF
2 Recovery from inactive PC interface 0: Disabled 1: Enabled
3 PC power-off recognition time 0: Normal 1: Long
4 Not used.
5 Escape from phase C 0: Yes 1: No
No. 6 7 8
0 0 0 : 0 (Not ignored)
0 0 1 : 4 (448 Hz)
6 Lower limit of frequency to be 0 1 0 : 8 (244 Hz)
| ignored after detection of calling 0 1 1 : 12 (162 Hz)
8 signals (Ci) 1 0 0 : 16 (122 Hz)
1 0 1 : 20 (97 Hz)
1 1 0 : 24 (81 Hz)
1 1 1 : 28 (69 Hz)
*ECP (Enhanced Capabilities Port)
Selector 1: ECP mode
The ECP mode enhances the normal bidirectional communications between the facsimile
equipment and the connected PC for higher transmission speed.
Selector 2: Recovery from inactive PC interface
If the facsimile equipment recognizes via the STB signal line that the connected PC is powered off,
then it will turn the PC interface output Low to protect the PC from hazards that could be caused
by weak electric current accidentally flown from the equipment.
This selector determines whether the equipment should recover from the inactive PC interface to
normal interfacing state upon receipt of data from the PC.
Selector 3: PC power-off recognition time
This selector sets the time length from when the equipment detects the PC powered off until it
recognizes the detected state as power-off.
If selector 2 is set to "0," it is recommended that selector 3 be set to "1": otherwise, the equipment
may mistakenly detect PC powered off.
Selector 5: Escape from phase C

This selector determines whether or not the equipment will escape from phase C when it detects an
RTC (Return to Control) in non-ECM mode or an RCP (Return to Control Partial page) in ECM
mode.
Selectors 6 through 8: Lower limit of frequency to be ignored after detection of calling signals (Ci)
At the start of reception, if the equipment detects the frequency of calling signals (Ci) specified by
selectors 1 through 4 of WSW14, it will start the ringer sounding. When doing so, the equipment
may fail to detect the calling signals normally due to noises superimposed at the time of reception.
To prevent it, use selectors 6 through 8 of WSW36.
If the equipment detects higher frequencies than the lower limit specified by these selectors, then it
will regard them as noise and interpret that detecting state as being normal, allowing the ringer to
keep sounding (until the equipment starts automatic reception of FAX data if in the FAX mode or
enters the TAD mode if set in the TEL mode, according to the preset number of ringers).
36

No.
Printout of the stored image data of
1 an unsent document onto the error 0: No 1: Yes
report
Erasure of the stored image data of
2 an unsent document at the time of 0: No 1: Yes
the subsequent in-memory message
transmission
3
| Not used.
8
Selector 1: Printout of the stored image data of an unsent document onto an error report
This selector determines whether or not the 1st-page image data of a document will be printed out
onto the error report if the document image data stored in the temporary memory cannot be
transmitted normally.
Selector 2: Erasure of the stored image data of an unsent document at the time of the subsequent
in-memory message transmission
If in-memory message transmission fails repeatedly when selector 1 is set to "1," the temporary
memory will be occupied with image data. Setting selector 2 to "1" will automatically erase the
stored 1st-page image data of an unsent document at the time of the subsequent in-memory
message transmission only when recording paper or toner runs out.
37
WSW38 (Function setting 16, in V. 34 mode)

No.
No. 1 2
1 0 X : Automatic
2 Setting of the equalizer
1 0 : Fixed to 4 points
1 1 : Fixed to 16 points
3 Sending level of guard tone at 0: Normal - 7 db 1: Normal

phase 2
4 Stepping down the transmission 0: 2400 bps 1: 4800 bps

speed at fallback each
No. 5 6
0 0 : For higher transmission speed
than the current setting
Automatic control of modem's 0 1 : No change from the current
5 EQM gain for proper transmission setting
6 speed choice 1 0 : For lower transmission speed
than the current setting
1 1 : For further lower transmission
than the setting made by 1, 0
7 Redialing when a communications 0: ON 1: OFF

error occurs
8 Not used.
NOTE: WSW38 takes effect only in V. 34 mode.
Selectors 1 and 2: Setting of the equalizer

These selectors set the equalizer's training level to be applied if the facsimile equipment fails to
send training due to weak line connection. If these selectors are set to "0, X," the modem will
automatically set the appropriate training level.
Selector 3: Sending level of guard tone at phase 2

This selector sets the sending level of guard tone for 1800 Hz to be sent at Phase 2 in the V. 34
mode.
Selector 4: Stepping down the transmission speed at fallback each

This selector determines how much the modem steps down the transmission speed at fallback
when called by the remote station. If this selector is set to "1," the modem may step down the
transmission speed from 33600 bps to 28800 bps by one-time fallback.
Selectors 5 and 6: Automatic control of modem's EQM gain for proper transmission speed choice
These selectors determine how the modem controls the EQM (Eye Quality Monitor) gain for
proper choice of the transmission speed, which applies if the modem selects higher transmission
speed than the possible speed so that it always repeats falling back.
38
WSW39 (Transmission speed setting in V. 34 mode)

No.
No. 1 2 3 4
No. 5 6 7 8
0 0 0 0 : 2400 bps
0 0 0 1 : 4800 bps
1 First transmission speed choice for 0 0 1 0 : 7200 bps
| fallback
4 0 0 1 1 : 9600 bps
0 1 0 0 : 12000 bps
0 1 0 1 : 14400 bps
0 1 1 0 : 16800 bps
0 1 1 1 : 19200 bps
1 0 0 0 : 21600 bps
1 0 0 1 : 24000 bps
1 0 1 0 : 26400 bps
5 Last transmission speed choice for 1 0 1 1 : 28800 bps
| fallback
8 1 1 0 0 : 31200 bps
1 1 0 1 : 33600 bps
1 1 1 0 : 33600 bps
1 1 1 1 : 33600 bps
NOTE: WSW39 takes effect only in V. 34 mode. For the transmission speed setting in other modes,
refer to WSW19.
Selectors 1 through 8: First and last choices of transmission speed for fallback
These selectors are used to set the modem speed range. With the first transmission speed choice
specified by selectors 1 through 4, the equipment attempts to establish the transmission link via the
modem. If the establishment fails, the equipment automatically steps down to the next highest
speed and attempts to establish the transmission link again. The equipment repeats this sequence
while stepping down the transmission speed to the last choice specified by selectors 5 through 8.
If the modem always falls back to a low transmission speed (e.g., 24,000 bps), set the first
transmission speed choice to the lower one (e.g., modify it from 31,200 bps to 26,400 bps) in order
to deactivate the high-speed modem function and reduce the training time for shorter transmission
time.
WSW39 will be limited by selectors 3 through 8 of WSW40.
39
WSW40 (Function setting 17, in V. 34 mode)

No.
1 Not used.
Automatic paper cassette choice in 0: Disabled 1: Enabled

2 copying (Fixed to upper
paper cassette)
Not masking Masking
No. 3 0 1 3429 symbols/sec
3 No. 4 0 1 3200 symbols/sec
| Masking of symbol rate(s) No. 5 0 1 3000 symbols/sec
8 No. 6 0 1 2800 symbols/sec
No. 7 - - Not used.
No. 8 0 1 2400 symbols/sec

NOTE: Selector 2 is applicable only to models equipped with a flat-bed scanner.
Selector 2: Automatic paper cassette choice in copying

If an optional lower cassette is loaded and you have set either of the upper and lower cassettes as
being loaded with longer paper from the control panel, then the facsimile equipment may
automatically select either of those cassettes in copying depending upon the document length
scanned by the ADF.
Selectors 3 and 8: Masking of symbol rate(s)

These selectors allow you to limit the transmission speed range in V. 34 mode by masking the
desired symbol rate(s). Transmission speeds assigned to the symbol rates are listed on the next
page. The setting made by these selectors will limit the setting made by selectors 1 through 4 of
WSW39.
If selector 3 is set to "1" to mask the 3429 symbols/second when the first transmission speed
choice is 33600 bps (specified by selectors 1 through 4 of WSW39), for example, then the
allowable maximum transmission speed will be limited to 31200 bps. If selector 8 is set to "1" to
mask the 2400 symbols/second when the first transmission speed choice is 33600 bps, then the
allowable maximum transmission speed remains 33600 bps.
If selector 8 is set to "1" to mask the 2400 symbols/second when the first transmission speed
choice is 21600 bps (specified by selectors 1 through 4 of WSW39), then the allowable maximum
transmission speed remains 21600 bps but the minimum transmission speed will be limited to 4800
bps.
40
Symbol rate Transmission speed Symbol rate Transmission speed Symbol rate Transmission speed
(bps) (bps) (bps)
2400 2400 3000 4800 3429 4800
4800 7200 7200
7200 9600 9600
9600 12000 12000
12000 14400 14400
14400 16800 16800
16800 19200 19200
19200 21600 21600
21600 24000 24000
2800 4800 26400 28800
7200 28800 31200
9600 3200 4800 33600
12000 7200
14400 9600
16800 12000
19200 14400
21600 16800
24000 19200
26400 21600
24000
26400
28800
31200
41
WSW41 (CCD fluorescent lamp and modem attenuator, in V. 34 mode)

No.
No. 1 2 3
0 0 0 : 16 hours
0 0 1 : 24 hours
1 0 1 0 : 12 hours
| ON-duration of the fluorescent lamp
0 1 1 : 8 hours
3 built in the CCD unit
1 0 0 : 4 hours
1 0 1 : 2 hours
1 1 0 : 10 minutes
1 1 1 : 0 minute
4 Not used.
No. 5 6 7 8
0 0 0 0 : -10 dBm
0 0 0 1 : -11 dBm
5 0 0 1 0 : -12 dBm
| Modem attenuator
8 0 0 1 1 : -13 dBm
0 1 0 0 : -14 dBm
| |
1 1 1 1 : -25 dBm

NOTE: Selectors 1 through 3 are applicable only to models equipped with a flat-bed scanner.
Selectors 1 through 3: ON-duration of the fluorescent lamp built in the CCD unit
If the scanning operation is started when the fluorescent lamp is off, then the lamp will come on
and stay on for the time length specified by these selectors.
If these selectors are set to "1, 1, 1," the fluorescent lamp will go off after the scanning sequence.
Selectors 5 through 8: Modem attenuator

These selectors are used to adjust the transmitting level of the modem when the reception level at
the remote station is improper due to line loss. This function applies to super G3 protocol signals.
42

No.
1 Incoming mail server POP*1 0: OFF 1: ON
2
2 Incoming mail server SMTP* 0: OFF 1: ON
3 Internet-FAX forward function 0: OFF 1: ON
3
4 JBIG* coding system 0: Disabled 1: Enabled
5
Alarm message when the corona wire 0: Enabled 1: Disabled
abnormally emits ions
Issue of a drum cleaning prompting
6 sheet when the corona wire 0: Enabled 1: Disabled
abnormally emits ions
Issue of a drum cleaning prompting
7 sheet when the specified number of 0: Enabled 1: Disabled
pages has been printed
8 Not used.
*1 POP: Post Office Protocol
*2 SMTP: Simple Mail Transfer Protocol
*3 JBIG: Joint Bi-level Image Group
NOTE: Selectors 1 through 3 are applicable to those models equipped with LAN interface.
Selector 3: Internet-FAX forward function

If this selector is set to "ON," the machine may forward a FAX message received through Internet
to other remote G3 facsimile equipment.
Selector 5: Alarm message when the corona wire abnormally emits ions
This selector determines whether or not the alarm message "PLS CLEAN DRUM" will appear on
the LCD when the corona wire abnormally emits ions.
Selector 6: Issue of drum cleaning prompting sheet when the corona wire abnormally emits ions
This selector determines whether or not a drum cleaning prompting sheet will be printed out when
the corona wire abnormally emits ions. The sheet prompts the user to clean the corona wire of the
laser-sensitive drum.
Selector 7: Issue of a drum cleaning prompting sheet when the specified number of pages has been
printed
This selector determines whether or not a drum cleaning prompting sheet will be printed out when
the specified number of pages has been printed (that is, when it is assumed that the corona wire
becomes dirty). The sheet prompts the user to clean the corona wire of the laser-sensitive drum.
43

No.
1 Not used.
No. 2 3
2 Wait time for PCFax reception 0 0 : 50 ms
(Class 2) and FPTS command 0 1 : 100 ms
3 transmission 1 0 : 150 ms
1 1 : 0 ms
No. 4 5
4 0 0 : 200 ms
Detection time of 2100 Hz CED or
ANSam 0 1 : 300 ms
5 1 0 : 400 ms
1 1 : 500 ms
6
| Not used.
8
WSW44 (Speeding up scanning-1)

No.
1
| Not used.
5
No. 6 7 8
0 0 0 : Obtained compensation data
ineffective
0 0 1 : 1 min.
6 Effective time length of the white
0 1 0 : 3 min.
| level compensation data obtained
8 beforehand 0 1 1 : 5 min.
1 0 0 : 10 min.
1 0 1 : 15 min.
1 1 0 : 20 min.
1 1 1 : 30 min.
NOTE: WSW44 is applicable only to models equipped with a flat-bed scanner.
Selectors 6 through 8: Effective time length of the white level compensation data obtained
beforehand
If you set documents in the ADF and the document front sensor detects them or if you open the
document tray ASSY and the document tray open sensor detects the open state, then the controller
will make correction of the reference voltage to be applied to white level compensation for
document scanning before the Copy button is pressed.
These selectors determine how long compensation data obtained beforehand will keep effective.
44
WSW45 (Speeding up scanning-2)

No.
No. 1 2 3
0 0 0 : No automatic drawing-in
0 0 1 : 1 sec.
1 Delay time from when documents 0 1 0 : 2 sec.
| are set until the ADF starts drawing 0 1 1 : 3 sec.
3 them in 1 0 0 : 4 sec.
1 0 1 : 5 sec.
1 1 0 : 6 sec.
1 1 1 : 7 sec.
No. 4 5 6
0 0 0 : No correction of reference
voltage during standby
Periodical correction intervals of 0 0 1 : 10 sec.
4 the reference voltage to be applied 0 1 0 : 30 sec.
|
6 to white level compensation for 0 1 1 : 1 min.
document scanning, during standby 1 0 0 : 3 min.
1 0 1 : 5 min.
1 1 0 : 10 min.
1 1 1 : 30 min.
0: CCD lock position 1: Location of
7 Home position of the CCD unit the white-level
reference film
8 Not used.
NOTE: WSW45 is applicable only to models equipped with a flat-bed scanner.
Selectors 1 through 3: Delay time from when documents are set until the ADF starts drawing them in
These selectors determine how long the ADF will delay automatic drawing-in of documents (to the
scanning standby position) after you set them in the ADF, as well as determining whether or not
the ADF automatically draws in documents.
Selectors 4 through 6: Periodical correction intervals of the reference voltage applied to white level
compensation for document scanning, during standby
These selectors set the correction intervals (in seconds) of the reference voltage to be applied to
white level compensation for document scanning during standby, as well as determining whether
or not the controller makes the reference voltage correction during standby. (Conventionally, the
correction has been made immediately before the start of actual scanning)
This function takes effect in copying. Making the correction during standby may shorten the
preparation time for copying.
NOTE: Do not access these selectors.
Selector 7: Home position of the CCD unit

This selector determines whether the home position of the CCD unit should be the CCD lock
position or the location of the white-level reference film (attached to the inside of the scanner top
cover). If the location of the reference film is selected, the CCD unit will not return to the lock
position so as to shorten the travel time, decreasing the preparation time for copying.
45
WSW46 (Monitor of power ON/OFF state and parallel port kept at high)

No.
No. 1 2
0 0 : Disabled
1 0 1 : Monitor SELECT IN
2 Monitoring the PC ON/OFF state
1 0 : Monitor STROBE
1 1 : Monitor both SELECT IN and
STROBE
Parallel port output pins kept at high
3
level
4
| Not used.
8
NOTE: Selector 3 is applicable only to models equipped with a parallel interface.
l Selectors 1 and 2: Monitoring the PC ON/OFF state

For the related functions, refer to WSW36, selectors 2 and 3.
l Selector 3: Parallel port output pins kept at high level
Setting this selector to "0" will keep all parallel output pints of the facsimile equipment at high
level. Use this setting if Resource Manager (bundled with MFC models) installed to WindowsNT
running on the connected PC fails to monitor the power ON/OFF state of the facsimile equipment.
46
WSW47 (Delay of FAX line disconnection)

No.
1
Not used.
2
No. 3 4
Delay of FAX line
3 0 0 : 200 ms
disconnection when switching to
the pseudo-ringing external 0 1 : 400 ms
4
telephone 1 0 : 700 ms
1 1 : 1000 ms
5
| Not used.
8
NOTE: Selectors 3 and 4 are applicable only to models supporting pseudo-ringing of a connected
external telephone.
l Selectors 3 and 4: Delay of FAX line disconnection when switching to the pseudo-ringing external
telephone
When the equipment receives a phone call, it can make the connected external telephone ring (so
called pseudo-ringing). During pseudo-ringing, if you pick up the handset of the external telephone,
the line might be disconnected due to cut-off of the line current.
To hold the line, the equipment may supply line current by making use of the pulse generator
circuit that forms a parallel loop. This way the FAX line disconnection may be delayed. These
selectors determine the delay period.
WSW48 to WSW50

No.
1
| Not used.
8
47
MFC9660/FAX8360P
Appendix 3. Circuit Diagrams
A. Main PCB (V. 17) (MFC8500)

Main PCB (V. 34) (FAX4100/FAX4750e/FAX5750e/MFC9660/FAX8360P)
B. Engine PCB
C. Network Control Unit (NCU) PCB
D. Control Panel PCB
E. Power Supply PCBs
(Not mounted)
Ceramic capacitor A Main PCB 1/5

Chemical capacitor (MFC8500)
(Not mounted)
A Main PCB 2/5

Ceramic capacitor
Ceramic capacitor
A Main PCB 3/5
Chemical capacitor
(MFC8500)
A Main PCB 4/5
Ceramic capacitor
A Main PCB 5/5
Ceramic capacitor
(MFC8500)
Main PCB 1/5
A (FAX4100/FAX4750e/FAX5750e/
MFC9660/FAX8360P)
Main PCB 2/5
MFC9660/FAX8360P)
Main PCB 3/5
MFC9660/FAX8360P)
Main PCB 4/5
MFC9660/FAX8360P)
Main PCB 5/5
MFC9660/FAX8360P)
B Engine PCB
C NCU PCB (V.17)
(U.S.A./Canada)
C NCU PCB (V.34)
(U.S.A./Canada)
NCU PCB
(Germany/United Kingdom/France/Norway/Belgium/
C
Netherlands/Switzerland/Ireland/Denmark/Austria/
Spain/Italy/Sweden)
NCU PCB
C
(Australia/New Zealand)
NCU PCB
C
(Asia)
1 2 3 4 5 6
+ 5 V
A + 5 V S GND A
V S S
S GND # 1 V DD
S GND + 5 D
L P D6 5 6 1 2 GB V O
2 6 3 8 RS
RS T RS
P 1 3 7 R/ W P 2
5 2 0 8 9 - 1 6 2 0 RW
3 6 E 5 2 0 8 9 - 1 4 2 0
E
K I 0 4 3 5 DB 0
1 6 K I 0 L CD0
K I 1 5 3 4 DB 1 COG
1 2 K I 1 L CD1
K I 2 6 3 3 DB 2
1 0 K I 2 L CD2
K I 3 7 3 2 DB 3
6 K I 3 L CD3
K I 4 8 3 1 DB 4
2 K I 4 L CD4
K I 5 9 3 0 DB 5
4 K I 5 L CD5
K I 6 1 0 2 9 DB 6
8 K I 6 L CD6
K I 7 1 1 2 8 DB 7
1 4 K I 7 L CD7
+ 5 V
F P C 2 5 1 2 K O0
5 3 0 2 5 - 0 6 1 0 5 3 0 2 5 - 0 8 1 0 3 C F S E N P I N0 K O0
2 7 1 3 K O1
S GND P I N1 K O1
+ 5 V 1 4 K O2 P 1
B K O2 B
S GND 1 5 K O3 5 2 0 8 9 - 1 6 2 0
S GND K O3
S DOUT 2 3 1 6 K O4
S DI N K O4
S DI N 2 2 1 8 K O5
S DOUT K O5 1 1
P CL K 2 1 1 9 K O6
P CL K K O6 1 3
RS E N 2 0 K O7
)
K O7 1 5
MI C +
(
MI C - 4 1
P O6 F P C
4 2
P O5 S GND
2 4 4 3
T S T H P O4 CC1 0 2 B x 8
S GND 4 4
P O3
S GND 1 3
P O2
2 + 5 V
S GND 3 9 P O1 S L R - 3 4 MG8 0 F
+ 5 D V DD 3 6 2 0
S 2 B - P H- K P O0
1 7
MI C GND
4 0 S L R - 3 4 MG8 0 F 6 2 0
GND
+ 5 V
C + 5 V S L R - 3 4 MG8 0 F C
6 2 0
S GND + 5 V
RS E N
3
+ 5 V + 5 D S L R - 3 4 MG8 0 F 6 2 0
1 / 8 W 0 2
1 3 3 B F S E N
C P H1
A
S G- 2 6 7 + 5 V S L R - 3 4 MG8 0 F
6 2 0
1 3
( RE A R)
K E C P H2
A
S G- 2 6 7
S GND 1 2 4 S GND S L R - 3 4 MG8 0 F
( F RONT ) 6 2 0
K E
2 4 S GND
S GND S L R- 3 4 2 V R 6 2 0
D
D
D Control Panel PCB 1/2
1 2 3 4 5 6
1 2 3 4 5 6
Z L P A NE L K E Y MA T R I X RE F E RE NCE T A B L E 1
K E Y NO. K E Y CODE K E Y NO. K E Y CODE
A A
1 / 6 3 2 5 3 7 0 A
2 / 6 2 2 D 3 8 1 2
3 / 6 4 2 E 3 9 1 3
4 2 C 4 0 0 B
5 0 D 4 1 1 F
Z L P A NE L K E Y MA T R I X RE F E RE NCE T A B L E 2
6 0 5 4 2 1 A
7 2 6 4 3 3 A
K O0 K O1 K O2 K O3 K O4 K O5 K O6 K O7
8 2 4 4 4 1 B
P 1 - 1 P P 1 - 3 P P 1 - 5 P P 1 - 7 P P 1 - 9 P P 1 - 1 1 P P 1 - 1 3 P P 1 - 1 5 P
9 3 5 4 5 3 B
1 0 0 E 4 6 2 9 K I 0
5 4 5 8 5 1 5 0 4 7 4 6 5 5 5 7
1 1 0 6 4 7 2 1 P 1 - 1 6 P
B 1 2 0 4 4 8 2 8 B
K I 1
1 3 1 5 4 9 3 0 3 3 3 7 3 8 4 2 2 5 3 0 3 4 4 3
P 1 - 1 2 P
1 4 3 6 5 0 1 9
1 5 1 6 5 1 F F / Co n t 1 1 K I 2
3 5 4 0 3 9 4 4 2 6 2 7 3 1 4 5
1 6 3 4 5 2 P r i n t P r i o r i t y 1 8 P 1 - 1 0 P
1 7 0 C 5 3 T e s t / Re s e t 2 0
K I 3
1 8 1 D 5 4 0 1 1 2 1 7 2 1 2 0 8 4 1 6 2 2
P 1 - 6 P
1 9 1 E 5 5 3 1
2 0 1 C 5 6 3 8 K I 4
6 5 1 3 1 8 1 / 6 3 2 / 6 2 9 6 1
2 1 1 4 5 7 3 9 P 1 - 2 P
2 2 3 C 5 8 P h o t o 0 9
K I 5
2 3 F u n c t i o n 2 F 5 9 S t o p 1 0 1 1 1 0 1 5 1 9 7 3 / 6 4 1 4
P 1 - 4 P
C C
2 4 2 7 6 0 S t a r t 0 8
2 5 S E T 2 2 6 1 3 D K I 6
2 8 3 2 3 6 4 1 2 4 2 3 2 9
2 6 2 3 P 1 - 8 P
2 7 Cl e a r 2 B
K I 7
2 8 0 7 6 0 5 9 5 2 5 3 4 8 4 9 5 6
P 1 - 1 4 P
2 9 3 7
3 0 1 0 K E Y - 2 2 A
3 1 1 0 K E Y - 3 3 3
3 2 0 F
3 3 0 2
3 4 3 2
3 5 0 3 D
D
3 6 1 7
D Control Panel PCB 2/2
1 2 3 4 5 6
E Power Supply PCB (100-120V)
Low-voltage power supply
Power Supply PCB (200-240V)
E
Low-voltage power supply
Power Supply PCB
E
High-voltage power supply
MFC9660/FAX8360P
Appendix 4. Toner Cartridge Weight

The table below lists the approximate weights of toner cartridges and toner contained in them. The
weight of each toner cartridge may vary by ±2 to 3 g depending upon the weight of the cartridge
casing.
Toner cartridge type TN430 TN460

Total weight Toner weight Total weight Toner weight
Measurement conditions (incl. toner) (incl. toner)
Brand new 775 g 145 ±5 g 820 g 190 ±5 g

At toner near empty 720 to 725 g 90 to 95 g 720 to 725 g 90 to 95 g
At toner empty 710 to 715 g 80 to 85 g 710 to 715 g 80 to 85 g
The above weights do not include the weight of a yellow protector.
NOTE: The number of pages printable per 10 g toner is 500 to 600.

June '02
SM-FAX001
8X5513
Printed in Japan

Brother Fax 8360p Service Manual

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FACSIMILE EQUIPMENT

This manual is made up of six chapters and appendices.

CHAPTER I. GENERAL DESCRIPTION

CHAPTER II. INSTALLATION

CHAPTER III. THEORY OF OPERATION

CHAPTER IV. DISASSEMBLY/REASSEMBLY AND LUBRICATION

CHAPTER V. MAINTENANCE MODE

CHAPTER VI. ERROR INDICATION AND TROUBLESHOOTING

Appendix 1. EEPROM Customizing Codes

Appendix 2. Firmware Switches (WSW)

Appendix 3. Circuit Diagrams

Appendix 4. Toner Cartridge Weight

Laser Safety (110-120V Model only)

CDRH Regulations (110-120V Model only)

The label for Chinese products

MANUFACTURED: JULY 1999 C

1. EQUIPMENT OUTLINE ............................................................................................ I-1

1.1 External Appearance and Weight ..................................................................... I-1

1.2 Components ..................................................................................................... I-1

w/o 2nd cassette w/ 2nd cassette

*1 Provided on those models

Interface backside to be covered

Interface backside to be covered

SCANNER Yes N/A

MESSAGE CENTER/MESSAGE MANAGER N/A N/A

SCANNER Available with web download Yes - standard

MESSAGE CENTER/MESSAGE MANAGER N/A N/A

*1: Xerox 4200 20lb paper under Office Condition (Temperature/Humidity)

*1: Xerox 4200 20lb paper under Office Condition (Temperature/Humidity)

Scan to Image key Yes -

Fax Forwarding Yes Yes

MESSAGE CENTER Pro/MESSAGE MANAG N/A N/A

MESSAGE CENTER (PC MC) N/A N/A

VIDEO CAPTURE N/A N/A

PHOTO CAPTURE CENTER N/A N/A

1. INSTALLING THE UPDATE DATA TO THE FACSIMILE MACHINE.............................II-1

2. SETTING ID CODES TO FACSIMILE MACHINES .........................................................II-3

Connecting the facsimile machine to your computer

(1) Make sure that your computer is turned off.

(7) Turn on your computer.

(1) Make sure that your PC is turned off.

1. OVERVIEW ............................................................................................................... III-1

2. MECHANISMS .......................................................................................................... III-2

2.1 Scanner Mechanism........................................................................................ III-3

2.1.1 Document feeding and ejecting mechanism ............................................. III-3

2.1.2 Scanner..................................................................................................... III-3

2.2 Laser Printing Mechanism............................................................................... III-4

2.2.1 Paper pick-up and registration mechanism .............................................. III-4

2.2.2 Print process mechanism.......................................................................... III-5

(1) Charging process............................................................................. III-6

(2) Exposing process............................................................................. III-6

(3) Developing process ......................................................................... III-7

(4) Transferring process........................................................................ III-7

2.2.3 Heat-fixing mechanism .............................................................................. III-8

2.2.4 Paper ejecting mechanism......................................................................... III-9

2.3 Sensors and Actuators .................................................................................... III-10

3. CONTROL ELECTRONICS...................................................................................... III-12

*Not provided on those models without handset.

n SCANNER MECHANISM - Document feeding and ejecting mechanism

n LASER PRINTING MECHANISM - Paper pick-up and registration mechanism