Compass 2.

User’s Guide

Honeywell Confidential & Proprietary

This work contains valuable, confidential, and proprietary information. Disclosure, use or reproduction outside
of Honeywell Inc. is prohibited except as authorized in writing. This unpublished work is protected by the laws
of the United States and other countries.

800-05338 02/10 Rev A

 Notices and Trademarks

Copyright 2010 by Honeywell International Inc.

While this information is presented in good faith and believed to be accurate, Honeywell disclaims the implied
warranties of merchantability and fitness for a particular purpose and makes no express warranties except as
may be stated in its written agreement with and for its customers.
In no event is Honeywell liable to anyone for any indirect, special or consequential damages. The information and
specifications in this document are subject to change without notice.

Honeywell Security and

Custom Electronics
2 Corporate Center Drive
Melville, NY, 11747, USA
1-516-921-6704

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 About This Document

Contacts
Telephone
Contact us by telephone at the numbers listed below.

Organization Phone Number

Canada Honeywell Security and Custom 905-856-2384 or

Electronics, Canada 1-800-259-9182

Latin America Honeywell Security International Latin 1-305-805-8188

American and Caribbean Division

Asia Pacific Honeywell Asia Pacific Inc. +852-2405-2323

Hong Kong

Europe Honeywell Security +31 299 410 200

The Netherlands

For more contact information see http://www.security.honeywell.com/international

Technical Support
For technical assistance related to Compass 2.0 that doesn’t require an immediate response, please address inquiries to
[email protected]. Emails to this address are usually answered within one business day. For immediate
assistance, call at 1-800-645-7492 and follow the automated prompts.

Symbol Definitions
The following table lists those symbols used in this document to denote certain conditions.

Symbol Definition

ATTENTION: Identifies information that requires special consideration.

TIP: Identifies advice or hints for the user, often in terms of performing a task.

REFERENCE-EXTERNAL: Identifies an additional source of information outside of this

document.

REFERENCE- INTERNAL: Identifies an additional source of information within this

document.

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List of Contents

1. Introduction 1
Compass 2.0 Overview ........................................................................................ 1
Downloader Program Structure ...................................................................... 1
System / Software Requirements ....................................................................... 2
Viewing Product and System Information ........................................................ 3
Viewing a List of Panels Supported by Compass 2.0 ....................................... 4
Getting Product Updates .................................................................................... 5
Latest Build and Patch Information ................................................................ 6

2. Communications Setup 7
Setting up Downloader Communications .......................................................... 7
Setting up the Modem ......................................................................................... 7
Configure COM ports/Serial ports on Windows 7 XP Mode ....................... 10
FBII F7702 Interface .................................................................................... 11
Adding Modems ........................................................................................... 12
Editing Modems ............................................................................................ 14
Deleting Modems .......................................................................................... 15
Configuring Modem Switch Settings ............................................................... 15
Hayes Smartmodem 1200 External Modem ................................................. 15
Hayes Smartmodem 1200(B) Internal Modem ............................................. 16
Mapping Devices to IP ...................................................................................... 16
Configuring Station Data .................................................................................. 18
Central Station ID ......................................................................................... 18
Configuring CSID ......................................................................................... 18
Changing the CSID ....................................................................................... 19
Customizing User-Defined Fields ................................................................ 20

3. System Operators 22
Defining System Operators ............................................................................... 22
Adding New Operators ................................................................................ 22
Access Definitions ....................................................................................... 23
Changing Operator Names ........................................................................... 24
Changing Operator Passwords ..................................................................... 24
Updating Operator Information ................................................................... 25
Deleting Operators ........................................................................................ 25

4. Customer Information 26

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Adding Customer Accounts .............................................................................. 26
Changing Customer Account Information ..................................................... 28
Deleting Customer Accounts ............................................................................ 28
Restoring/Purging Customer Accounts ........................................................... 29
Purging a Customer Account ........................................................................ 29
Restoring a Customer Account ..................................................................... 30
Searching/Sorting Customer Data ................................................................... 30
The Sort By Option ....................................................................................... 30
Searching for Customer Accounts ............................................................... 31
Purging History Data ........................................................................................ 32
Purging Event Logs ........................................................................................... 32
Renaming Receiver Group ............................................................................... 33
Exporting and Importing Accounts ................................................................. 34
Exporting an Account ................................................................................... 34
Importing an Account ................................................................................... 35
Customizing the Customer Account Screen ................................................... 36
Making Changes to the Layout ..................................................................... 36
Saving the Changes ....................................................................................... 36
Viewing Unattended Jobs ................................................................................. 37
Defaulting Panel Information ........................................................................... 37
Modifying Panel Information ........................................................................... 38
Scheduling Jobs ................................................................................................. 38
Viewing Event Logs ........................................................................................... 39

5. Control Panel Information 41

Alarm Control Programming ........................................................................... 41
Panel Application for Compass 1.5.8.X ........................................................... 41
Overview ....................................................................................................... 41
Menu Bar options .......................................................................................... 42
Programming an Alarm Control ................................................................... 45
Panel Application for Compass 2.0 .................................................................. 45
Overview of the panel ................................................................................... 45
The Menu bar ................................................................................................ 47
Configuration Groups ................................................................................... 50
Partitions ....................................................................................................... 50
Adding and Removing partitions .................................................................. 50
Configuring Common Data .......................................................................... 51
Configuring Partition Specific Data ............................................................. 52
Dialer ............................................................................................................ 54

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 Device ........................................................................................................... 58
Globals .......................................................................................................... 58
Users ............................................................................................................. 62
Zones ............................................................................................................. 62
Zone Configuration ....................................................................................... 62
Cross-Zoning Pairs ....................................................................................... 63
Schedule ........................................................................................................ 64
Relay ............................................................................................................. 68
Access ........................................................................................................... 71
Change and Compare ................................................................................... 73
Change .......................................................................................................... 73
Compare ....................................................................................................... 74
History .......................................................................................................... 75
Using Templates ................................................................................................ 76
Creating New Templates ............................................................................. 77
Modifying Templates ................................................................................... 78
Deleting Templates ...................................................................................... 78
Setting Up an Existing Customer Template ................................................. 78
Using a Template to Create a New Account ................................................ 80
Copying an Account .......................................................................................... 81

6. Interactive Communications 82
On-Line Communications ................................................................................ 82
Ademco .............................................................................................................. 82
Launching the Ademco Commserver ........................................................... 82
Available Options in Ademco ....................................................................... 90
Log reports available in Ademco .................................................................. 91
Configuring for Answering Machine Defeat ................................................ 91
FBII ..................................................................................................................... 92
Launching the FBII Commserver ................................................................. 92
Setting up the Modem for FBII panels ......................................................... 94
Available Options in FBII ............................................................................. 95
Apex .................................................................................................................... 96
Launching the Apex Commserver ................................................................ 96
Event Logs ........................................................................................................ 100

7. Unattended Communications 102

Unattended Operation .................................................................................... 102
Unsolicited Mode ........................................................................................ 102
Scheduled Mode ......................................................................................... 102
 Mixed Mode ............................................................................................... 102
Assigning Receiver Groups ............................................................................. 102
Viewing Scheduled Jobs .................................................................................. 104
Viewing the Commands and Activity Log Information ............................. 106
Opening the Scheduler ................................................................................ 107
Viewing Customer Account Details ........................................................... 107
Deleting Unattended Jobs .......................................................................... 108
Using Unattended Mode ................................................................................. 109
Working of the Scheduled Mode ............................................................... 109
Starting the Unattended Server .................................................................. 109
Ademco Unattended Communications .......................................................... 111
Setting up Ademco Unattended Mode ....................................................... 111
Scheduling Ademco Unattended Jobs ........................................................ 113
How the Ademco Unsolicited Mode works ................................................ 117
Setting Up an Ademco Panel to Call an Unsolicited Server ....................... 119
FBII Unattended Communications ................................................................ 120
Setting up FBII Unattended Mode .............................................................. 120
Scheduling FBII Unattended Jobs ............................................................. 120
How the FBII Unsolicited Mode works ...................................................... 122
Setting up the FBII Panel to Call Unsolicited Server ................................. 122
Apex Unattended Communications ............................................................... 123
Starting Apex Unattended Mode ................................................................ 123
Scheduling Apex Unattended Jobs ............................................................ 124

8. On-Line Commands 126

Selecting a Command ...................................................................................... 126
Other Tools ................................................................................................. 126
List of Commands ........................................................................................... 127
Descriptions ...................................................................................................... 131
Changing CSID and Phone Number – Ademco ......................................... 131
Changing CSID........................................................................................... 131
Changing the Phone Number ...................................................................... 131
Displaying Messages .................................................................................. 132
Arming/Disarming ...................................................................................... 133
Setting the Time .......................................................................................... 134
Viewing Event Log (Ademco) .................................................................... 135
Shutting Down a Panel (Ademco) .............................................................. 136
Bypassing a Zone ....................................................................................... 138
Sending a Test Report (Ademco) ................................................................ 138

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9. Database Management Utility 140
Overview ........................................................................................................... 140
Change Database ............................................................................................. 140
Backup Database ............................................................................................. 142
Migrate Access DB .......................................................................................... 145
Restore Databases ............................................................................................ 147
Client Installation ............................................................................................ 148

10. New Features in Compass 2.0 150

Overview ........................................................................................................... 150
Descriptions ...................................................................................................... 150
Selecting Commands using Drag-and-Drop ............................................... 150
Common User Interface .............................................................................. 150
Single Window for Configuring Multiple Commands ............................... 151
Connecting through TCP/IP and Dialup Simultaneously ........................... 152
Activity Log ................................................................................................ 152
Unattended/Unsolicited Mode Features ...................................................... 153
Working with Multiple Panels .................................................................... 154
Interactive Mode Features .......................................................................... 154
Export and Import Subscriber ..................................................................... 154
Exporting Subscriber Information .............................................................. 154
Importing Subscriber Information .............................................................. 158
Import Subscribers – Options ..................................................................... 162
Importing Information from Other Sources ................................................ 163
Panels Report .............................................................................................. 164
Viewing All Customer Records .................................................................. 164
Printing Customer Detail ............................................................................ 164
Purge Event Logs ........................................................................................ 165
Other Important Features ............................................................................ 165
Error Conditions ......................................................................................... 169

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LIST OF FIGURES

Figure 1-1 Compass 2.0 Shell .................................................................. 2

Figure 1-2 Product, Installation, and Operator Information .................... 3
Figure 1-3 System Information ................................................................ 4
Figure 3-1 Communication Settings ........................................................ 7
Figure 3-2 FBII F7702 Interface ........................................................... 10
Figure 3-3 Hayes Smartmodem 1200 External Modem ........................ 13
Figure 3-4 Hayes Smartmodem 1200(B) Internal Modem .................... 13
Figure 3-5 User Defined Fields ............................................................. 17
Figure 4-1 Operators - Access .............................................................. 19
Figure 5-1 Customers ............................................................................. 23
Figure 5-2 The Sort By Option .............................................................. 27
Figure 5-3 The Search Option ............................................................... 28
Figure 5-4 Viewer [Customers] ............................................................. 34
Figure 6-1 Compass 2.0 [Customers] .................................................... 39
Figure 6-2 Control Panel........................................................................ 40
Figure 6-3 Panel Feature Search ............................................................ 42
Figure 6-4 Panel Application for Compass 2.0 ...................................... 44
Figure 6-5 Left Navigation Bar ............................................................. 45
Figure 6-6 Menu .................................................................................... 45
Figure 6-7 All Partition Common Data ................................................. 50
Figure 6-8 Partition Specific Data ......................................................... 51
Figure 6-9 Dialer Features ..................................................................... 53
Figure 6-10 Device Configuration ......................................................... 56
Figure 6-11 Globals - System Options .................................................. 57
Figure 6-12 Users ................................................................................... 61
Figure 6-13 Zone Configuration ............................................................ 62
Figure 6-14 Cross-Zoning pairs ............................................................. 62
Figure 6-15 Change ............................................................................... 73
Figure 6-16 Compare ............................................................................ 74
Figure 6-17 History ................................................................................ 75
Figure 6-18 Available Templates .......................................................... 76
Figure 7-1 Compass Communication - Ademco Interactive UI ............ 83
Figure 7-2 Communications - Connection Details ................................ 85

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Figure 7-3 Ademco Communication Options ........................................ 89
Figure 7-4 Compass Communication - FBII Interactive UI .................. 92
Figure 7-5 FBII Communication Options .............................................. 94
Figure 7-6 Compass Communication - Apex Interactive UI ................. 96
Figure 7-7 Event Log - Interactive Communication .............................. 99
Figure 7-8 Event Log Response - Interactive Communication ............. 99
Figure 8-1 Unattended Batch Commands - Commands ...................... 105
Figure 8-2 Unattended Batch Commands - Activity log ..................... 106
Figure 8-3 View Customer Detail ........................................................ 106
Figure 8-4 Scheduler Activities Viewer - Activity Log ...................... 112
Figure 9-1 Arm/Disarm - Ademco ....................................................... 134
Figure 9-2 Arm/Disarm - FBII ............................................................. 134
Figure 10-1 Drag and Drop Commands .............................................. 148
Figure 10-2 Compass Communications UI ......................................... 149
Figure 10-3 Common Window for Multiple Command Details .......... 149
Figure 10-4 Activity Log - Interactive ................................................. 151
Figure 10-5 Activity Log - Unattended ............................................... 151
Figure 10-6 Import Subscribers – Options .......................................... 160
Figure 10-7 Printing Customer Detail ................................................. 163

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 Guide Structure
This guide describes the tasks that you can perform using the Compass Downloader tool. The chapters in the guide
are arranged in an order that helps you get familiarized with the application quickly.

Manual Organization
The guide is divided into ten chapters:

• Chapters 1 and 2 include the basic information about the Compass Downloader, such as key features, the
Downloader menu structure, and Downloader installation.

• Chapters 3 and 4 take you through the Downloader setup and cover those tasks that need to be performed only
once, such as the modem setup.

• Chapters 5 through 8 cover the activities performed using the Downloader. These chapters include adding and
modifying customer accounts, communicating with the panel and Central Station, and a listing of on-line
commands and their descriptions.

• Chapter 9 describes database management utility.

• Chapter 10 gives an overview and description of the new features in Compass 2.0.

• Appendix A describes error conditions, including troubleshooting.

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 Compass 2.0 Overview

1. Introduction
1.1 Compass 2.0 Overview
Compass 2.0 provides you with the tools you need to program and control an alarm system remotely
from the comfort of your office. You can download and upload alarm control information, compare the
uploaded and saved information, and view the results on screen or as a printed report.
Using Compass 2.0, you can program an alarm system at the office prior to installation, or can
download the programmed information from a remote location, or at the job site using a laptop. You
can download from a remote location through telephone lines, through IP, or through GSM.
Compass 2.0 System supports both Compass 1.5.8.X and Compass 2.0 accounts.

Downloader Program Structure

Compass 2.0 consists of three main programs, namely the Customer Account Screen, the Panel
Configuration Screen, and the Communication Server.

When you start the software, the logo is displayed first, and then the Log In screen is displayed. After
you enter a valid operator name and password, the Compass “Customer Account Screen” is
displayed.

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System / Software Requirements

Figure 1-1 Compass 2.0 Shell

From the Customer Account screen, you can access program-wide options, such as Logout and Exit,
Station Data, and Operator Setup. You can also configure Customer Accounts.
From the Customer Accounts list, you can access the customer account’s Alarm Control Panel
configuration.
From the Panel Edit screen, you can go to the Communications Program, connect to a customer’s
alarm control panel, and execute commands on-line. You can perform activities such as arming or
disarming the panel; programming the panel configuration (downloading); or uploading configuration
and settings that were programmed to the panel.

1.2 System / Software Requirements

System Attribute Minimum Recommended

Processor 256 MB RAM 512 MB RAM

Disk Space (Free) 1 GB >1 GB

Monitor Resolution 800 X 600 1024 X 768

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 Viewing Product and System Information

Application Version

Operating System • Windows 2000 Service Pack 4,

Limited Support
• Windows 2003 Server
• Windows XP (Service Packs 2 and
3)
• Windows Vista Business
• Windows Vista Ultimate
• Windows Vista Home Basic
• Windows 7 (XP mode only)

Database • MS SQL Express or MS SQL Server

2000 or MS SQL Server 2005

Microsoft Internet Explorer • 5.5 or above

ATTENTION
Windows 95, Windows 98, Windows NT, MS SQL MSDE database, and
access database are no longer supported by Compass 2.0.

1.3 Viewing Product and System Information

The Help menu of Compass 2.0 Customer Account screen provides an “About” box, which provides
the product version
number, installation
information, and
operator
information.

Figure 1-2 Product, Installation, and Operator Information

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Viewing a List of Panels Supported by Compass 2.0

Information Description

Product Version Details regarding the product

Compass 2.0 Version Current version of Compass Build

Database Version Current version of Database

Installation Information Details regarding installation paths

Installation Type Gives the type of Compass 2.0 installation as Server

or Client

SQL Database Name Database name in the SQL Server to which Compass
is connected to.

SQL Server Name SQL Server Name to which Compass is connected to.

Path of Executables Gives the location of the executables on the system

Operator Information Details regarding the operator

Operator Name Gives the login name of the operator

Click System Info in the About box to view the system information details.

Figure 1-3 System Information

1.4 Viewing a List of Panels Supported by Compass 2.0

To view the list of panels supported by Compass 2.0, perform the following steps:

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 Getting Product Updates

Step Action

1 Click the Unattended icon in the Compass Windows Toolbar.

The Launch Unattended Server dialog box is displayed.

2 Click Help.
Compass 2.0 Windows Downloader window is displayed.

3 Scroll down the list to view the panels supported by Compass 2.0 and the
panels supported by Compass 1.5.8.X.

1.5 Getting Product Updates

You can acquire any future updates through Honeywell directly, or download them from our Internet
site:
http://www.security.honeywell.com/hsc/resources/mywebtech/index.html

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Getting Product Updates

Latest Build and Patch Information

For information on latest build and patch, please refer to MyWebTech.

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 Setting up Downloader Communications

2. Communications Setup
2.1 Setting up Downloader Communications
To set up communication with different companies, you must set up a modem for each company in the
Communication Setup screen.
The list of modems supported in Compass 2.0 for each protocol can be viewed in the Standard
Modems pane of the Communication Settings dialog box.

Figure 3-1 Communication Settings

2.2 Setting up the Modem

To set up the modem, click on the Compass Shell toolbar or click File> Communication
Setup in the Compass Communications screen.

ATTENTION
Technical Support cannot assist with the set up or use of Custom Modems.
Any modem used, which is not pre-configured with Compass 2.0 is used with
the understanding that it may not function as required.

The Communication Settings (Figure 3-1) dialog box is displayed.

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Setting up the Modem

The modem is set up as follows:

Parameter Description

Select Company From the list of companies, select the name of the
company whose panel you are using. If FBII is
selected, the Interface needs to be configured
accordingly.

REFERENCE– INTERNAL: For more

information on configuring FBII refer to FBII F7702
Interface.

Modem Settings

System COM Ports Select the system COM Ports based on availability. The
availability of COM ports is based on COM ports
enabled in the operating system.

REFERENCE– INTERNAL: For more

information on configuring the COM ports/Serial ports
on Windows 7 XP Mode, refer to Configure COM
ports/Serial ports on Windows 7 XP Mode.

Select COM Ports

Click Add or Delete in the displayed window to add or

delete COM ports. The selected port is used for
Compass communications.

Standard Modems Based on the protocol selected, the corresponding

standard modems are displayed. To view details of the
modem, select the modem and click View.
The View Modem Properties Dialog box is displayed.

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 Setting up the Modem

Custom Modem To add a new modem that is not in the list, click Add.
The Add/Edit Modem screen is displayed. Configure it
as detailed in the section Adding Modems.

Dial Out Prefix Entries in this location will be dialed prior to all outgoing
calls made by the Compass modem. This is used when
the modem phone line is on a PABX or similar phone
system.

Touch Tone Select this, if you prefer touch tone dialing. The default
type is Rotary, or pulse dialing.

Speaker On Select this, if you want the speaker on.

Off After Connect Select this, to turn off speaker after connecting.

Modem Volume Set modem volume. Select High, Medium, or Low, from
the drop-down list.

TCP/IP Port Settings Click to configure TCP/IP port. The configure TCP/IP
port dialog is displayed.

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Setting up the Modem

TCP IP Port Select the TCP IP Ports. To add more ports, click Add.
To remove ports, click Delete. This port number is a
virtual designation and can be used to configure TCPIP
options for Compass only.

Internet/Intranet Controller Type the IP Address of the Control Server at the

customer location.
If communicating over the Internet through Alarmnet,
the AlarmNet-I Website address/URL will be used. This
is set to controlserver.alarmnet.com and cannot be
changed.
Click OK.

Click Apply, to apply the above settings to the modem.

Configure COM ports/Serial ports on Windows 7 XP Mode

The COM port usage limitation on Microsoft Windows XP mode installed on Windows 7 operating
system. When the Windows XP Mode is installed on a Windows 7 computer, the serial ports (COM
ports) connected to Windows 7 computer may not be active to Windows XP mode.

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 Setting up the Modem

To activate serial ports on Windows XP mode, perform the following steps:

Step Action

1 Choose Start > All Programs > Windows Virtual PC and select
Windows Virtual PC.

2 Select Windows XP Mode under Windows Virtual PC.

The Windows Virtual PC settings screen appears.

3 Select the COM port under Setting.

4 Under COM1, select the Physical serial port and the COM port from the
COM1.

5 Select Wait for modem command to open port.

The serial ports on Windows XP mode are activated.

FBII F7702 Interface

F7702 is a modem interface for use with Compass 2.0. This allows a wider range of modems to be
used and provides a local mode of operation.
You can connect with the panel remotely or locally depending on the modem configurations in the
Shell.

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Setting up the Modem

The modem configuration screen allows you to type the value for a Remote Code Suffix and a Local
Code Suffix. In most cases, the default values of **1 for the remote and **0 for the local is used. These
options exist to accommodate situations where the phone company or your PBX uses **0 or **1.
If the company selected in Communication Settings is FBII, the FBII F7702 Interface must be
configured as:

Figure 3-2 FBII F7702 Interface

Parameter Description

Local Code This refers to the code passed to the model F7702
Interface to place it in local mode. The default of ‘**’
should work fine; however, it may be changed to any two
digits (including * or #) to suit your line needs. This mode
is programmable on the F7702 Interface.

REFERENCE– EXTERNAL: Refer to F7702

Interface User Guide for programming instructions.

Remote Code This refers to the code passed to the F7702 Interface to
place it in remote mode. The default of ‘**’ should work
fine; however, it may be changed to any two digits
(including * or #) to suit your line needs. This mode is
programmable on the F7702 Interface.

REFERENCE– EXTERNAL: Refer to F7702

Interface User Guide for programming instructions.

Ring Count It is the number of rings after which the panel would
answer.

Carrier Duration It is the carrier duration for the F7702 Interface.

Mode Set this to Remote or Local based on whether the

communications performed with the F7702 Interface are
remote or local. Select None when the F7702 Interface is
not being used.

Adding Modems

Modems can be Standard, shipped with the downloader; or Custom, which you can configure
yourself.
In case of Standard modems, you can only view the properties by clicking View, but cannot modify
them.

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 Setting up the Modem

ATTENTION
Technical Support cannot assist with the set up or use of Custom Modems.
Any modem used, which is not pre-configured with Compass 2.0 is used with
the understanding that it may not function as required.

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Setting up the Modem

To add a new custom modem, perform the following steps:

Step Action

1 Click Add under Custom Modems in the Communication Settings

dialog box.
The Add/Edit Modem dialog box is displayed.

2 Type the name of the modem under Modem.

3 Type the modem commands, or select the modem template to be used

from the Template drop-down.
If a template is selected, the AT commands, Reset Command, and Max
Command Length are automatically filled as defined in the template.

4 If your modem supports the Caller ID feature, type the Caller ID

Command on the Support frame.

5 Click OK.

Editing Modems

The Edit and Delete options are applicable only to the Custom Modems. Modem settings that were
shipped with the Downloader cannot be edited or deleted.
To edit a modem’s settings, perform the following steps:

Step Action

1 Select the modem from the Custom Modems list in the Communication
Settings window.

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 Configuring Modem Switch Settings

2 Click Edit.

ATTENTION: The Edit and Delete buttons are disabled if there are no
Custom Modems.

3 Edit the modem commands or/and the Caller ID Command.

4 Click OK to save the new commands, or click Cancel to quit without saving.

Deleting Modems

To delete a modem, select the modem from the list box and click Delete. Click OK to confirm the
deletion.
You can also delete all the Custom modems using the Delete All button.

2.3 Configuring Modem Switch Settings

This section helps you configure modems that have manual switch settings.

Hayes Smartmodem 1200 External Modem

Configure the DIP switches behind the modem’s front panel:

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Mapping Devices to IP

Figure 3-3 Hayes Smartmodem 1200 External Modem

Hayes Smartmodem 1200(B) Internal Modem

The rear view of the Smartmodem 1200(B) Internal Modem is illustrated below:

Figure 3-4 Hayes Smartmodem 1200(B) Internal Modem

2.4 Mapping Devices to IP

You can add, edit, or delete a mapping of Device to IP address using the Device or Computer Name /
IP Address function.
Enter information about all the 7810iR modules that Compass will be connecting to by typing the IP
address of 7810iR and a Device name to identify it, as described below.

Step Action

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 Mapping Devices to IP

1 On the Customer screen menu of the Downloader, select File > Device or
Computer Name / IP Address.

The Device or Computer Name / IP Address screen is displayed.

2 Click Add in the bottom toolbar of the screen.

3 Type the Device or Computer name details and the corresponding IP address.

4 Click Ok. (When the screen is in Add Mode, the Add button changes to Ok).

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Configuring Station Data

2.5 Configuring Station Data

The Station Data window is used for adding or editing Customer Class description, Station CSID, and
user defined fields. You can access this window from the File menu of the customer screen.

Central Station ID

The Central Station Identification number (CSID) serves as the identity of the company that installed
the control panel. This prevents unauthorized remote access to the panel. This number is transmitted
by the computer and is verified by the control panel during an attempt to get on-line for downloading.
The CSID must be of eight characters (consisting of 0-9, A-F) for Ademco panels. Your administrator
assigns this number. Only the first six characters are used for FBII. Destiny panels do not use this ID.
When authorized, you can view or change the CSID on the Dialer screen when modifying an alarm
control panel.

Configuring CSID

To configure CSID, perform the following steps:

Step Action

1 Click File in the menu bar of the Customer Account screen.

2 Select Station Data from the menu.

The Station Data screen is displayed.

3 Click Add. The Class Description field becomes editable.

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 Configuring Station Data

4 Type a description (Example: Home User)

The description reflects in the Current Customer Class pane.

5 In the Station CSID field, type your CSID number.

6 Select OK to save and quit, or Cancel to quit without saving.

TIP: After an account is saved, the CSID is stored in that account, so

that a change to the Station CSID does not change the account CSID.

7 If you want to download the current station CSID to all Compass-downloaded

panels, select Write CSID on Download All.

8 Some panels allow multiple attempts by the Downloader to match the CSID.
To enter alternate CSIDs, perform the following steps:
Click the Add button under the Alternate CSIDs text box.
The text box is enabled. Type the CSID in the text box.
Click OK. The new CSID is added to the list of alternate CSIDs.
You can make changes to the list by using the Edit option. To delete any of
the CSIDs, select it, and click Delete.

Changing the CSID

To change the CSID of an account, connect to the panel from the Communications screen, click Modify
and change the CSID on the Dialer screen of the panel. Then, download the account that changes
CSID in the Panel.

ATTENTION
Operator login must have rights to View or Change the CSID.

In Unattended mode, you can download the current station CSID to all Compass accounts by selecting
Write CSID on Download All option present in Shell > Station data screen. CSID present is station data
and will be reflected in panel application, once account is successfully downloaded to panel.

REFERENCE- INTERNAL
For more information on Commands refer to On-Line Commands 8. On-Line
Commands.

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Configuring Station Data

Customizing User-Defined Fields

There are two user-defined fields on the Station Data screen. You can customize these fields, and then
use them on the Customer Information screen as sort criteria to help organize customer accounts.
As an example, in Figure 3-5, user_defined_field 1 is replaced by Area Code. This change is
reflected on the customer screen.

Figure 3-5 User Defined Fields

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 Configuring Station Data

This field is now displayed in the Sort by list as-well-as in the customer details table heading.

ATTENTION
You can configure or change Station Data only if you have Administrator
privileges.

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Defining System Operators

3. System Operators
3.1 Defining System Operators
After setting your communications options, the next step is to define Downloader system operators.
You can assign different levels of authority to operators, allowing/restricting access to various system
and control panel operations.

Figure 4-1 Operators - Access

Adding New Operators

To add a new operator, perform the following steps:

Step Action

Click on the Customer Account screen toolbar to display the

Operators window.

2 Click Add in the bottom panel of this window.

3 The left pane of the screen changes (compare the figure below with Figure
4-1) allowing you to type an operator’s name and password.
The new password must be typed twice—once under New Password, and
again under Retype Password.

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 Defining System Operators

4 Select the Access properties for this operator from User Screen Access,
Subscriber Access, and Other Access.

5 Click OK to save the addition.

Access Definitions

Option Allows you to…

User Screen Access View control panel user screen when

modifying control panel programming.

View User Code View control panel user codes.

Add Users Add control panel user codes.

Modify Users Edit or delete control panel user codes.

Subscriber Access Handle subscriber data.

Add Add new customers to database.

Edit Edit existing customer information.

Delete Delete customers from database.

Modify Panels Access and change alarm control

information.

Import / Export Import/export Compass accounts.

Other Access

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Defining System Operators

Administrator Configure or modify any Compass 2.0

screen. Without this authority, you cannot
view the Operator or Station Data
screens.

Convert Accounts Convert DOS accounts utility is not

available in Compass 2.0. It is available in
the Compass 1.5.8.X bit Shell. This
access option is available in Compass
1.5.8.X since it enables/disables the
option File->Receiver Group/CS Phone
number # in Shell.

Restore / Purge Customer Restore or completely purge customer

accounts.

Print Data Print all alarm control information.

Zone Screen Enabled Access the Zone Information screen for

the control.

History Screen Enabled Access the History Screen for the control.

Template Screen Enabled Access the Create Templates screen.

View CSID / Proprietary ID in Panels View the Central Station Identification

Number.

Change CSID / Proprietary ID in Panels Change the Central Station Identification

Number.

Edit Import Subscribers Change import subscriber options and

settings.

Communications Communicate with panels.

Changing Operator Names

If you want to change an operator’s name, perform the following steps:

Step Action

1 Highlight the name to be changed in the Current Operators list of the

Operator window (refer to Figure 4-1 Operators - Access ).

2 Type the new name in the text box below.

3 Click Update at the bottom of the Operators screen.

ATTENTION: The Update button is enabled when you type a new

operator name.

Changing Operator Passwords

If an operator forgets or wants to change his password, an Administrator can assign a new password.
To assign a new password, perform the following steps:

Step Action

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 Defining System Operators

1 Click Operators on the Compass Shell screen toolbar to display the

Operators screen.

2 Select the operator from the Current Operators list in the Operators window.

3 Click Change Password.

The Change Password screen is displayed.

4 Type the new password and confirm by retyping it.

5 Click OK at the bottom of the screen.

ATTENTION
Only an Operator with Administrator privilege can change the password.

Updating Operator Information

You can update or change an Operator’s access status.

To change an Operator’s access levels, perform the following steps:

Step Action

1 Click Operators on the Compass Shell screen toolbar to display the

Operators window.

2 Select the operator from the Current Operators list in the Operators window.

3 Modify the access levels for the operator.

4 Click Update.

Deleting Operators

To delete an operator name, select an operator’s name from the Current Operators list and click
Delete (refer to Figure 4-1 Operators - Access ). Click OK when asked for confirmation.

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Adding Customer Accounts

4. Customer Information
All relevant details of customers and their accounts are recorded and viewed on the Customer screen.
This data is used for setting up and organizing the customer database.

4.1 Adding Customer Accounts

To create a new customer account, perform the following steps:

Step Action

Click in Compass 2.0 Shell toolbar.

The Customers screen is displayed.

Figure 5-1 Customers

2 Click Add from the Customer Options box at the bottom-right of the screen.
The Customer Detail screen is displayed.

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3 Type the Receiver Group number (up to 6 characters).

TIP: The Receiver group number can be up to 6 characters in length

and can be provided by Central Station. It can also be determined by the
individual Alarm Dealer. Within Compass 2.0, the Receiver Group number is
used to tie a particular Primary Central Station phone number to all accounts
which report to that phone number. Also in instances of large databases
where you may have multiple accounts with the same account number, but
which report to different receivers, the Receiver Group numbers allow you to
make each of these accounts unique within the database.

Only the Receiver number, Account number, Panel Type and Panel revision
are mandatory to create an account.

4 Type the 3-, 4-, or 10-digit Subscriber Account Number.

5 Type your name, address, and contact numbers in the text boxes provided.

6 Select the Panel Type and Revision.

TIP: The revision determines which programming fields the Downloader

displays. If you are uncertain of the revision, select the highest available.

7 Select the Panel Class.

8 Type the Panel Phone Number

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Changing Customer Account Information

9 For panels that support TCP/IP connections, type the last 6-digit of the MAC
address of the network device. The first 6 digits are pre-defined in the latest
version of Compass 2.0.

TIP: This address must match the MAC address of the compatible
AlarmNet device that is connected to the panel at the customer location.

10 If you want to print the customer account information, click Print.

11 Click OK.

TIP
If there is any other information that you would like to capture, use the text box
under Notes, for this purpose. You can type up to 255 characters.

4.2 Changing Customer Account Information

To change the customer account information, perform the following steps:

Step Action

1 Go to the Customer Account screen.

2 Click the customer account you would like to change.

3 Click Detail in the Customer Options box at the bottom-right of the screen.
The Customer Detail dialog box is displayed.

4 Make the necessary changes. To print the customer account information

changes, click Print.

5 Click OK to save the changes, or Cancel to quit without saving the changes.

4.3 Deleting Customer Accounts

To delete Customer Accounts, perform the following steps:

Step Action

1 In the Customers screen, click the customer’s name from the list.

2 Click Delete in the Customer Options box at the bottom-right of the screen.
The following screen is displayed:

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 Restoring/Purging Customer Accounts

3 Select Delete Selected (deletes highlighted account only) or Delete All

(deletes all accounts displayed in the customer grid).

4 Click Ok.

ATTENTION
When you delete a customer as described above, the information is not
completely removed. You must then “purge” the account to completely delete
it. Refer to section 4.4 Restoring/Purging Customer Accounts for details.

4.4 Restoring/Purging Customer Accounts

Purging a Customer Account

You must purge an account before reusing that account and receiver number.

Step Action

1 Go to the Compass Customer Information screen.

2 Click Tools> Restore/ Purge Customer.

The Restore/Purge Accounts dialog box is displayed.

3 Select the account by clicking the required rows in the Rcvr-Acct # column.
The selected account is highlighted.
Tip:
TIP: You can select multiple accounts by using the CTRL or SHIFT keys.

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Searching/Sorting Customer Data

4 Click Purge Customer.

The Purge Records dialog box is displayed.

5 You can choose to purge the highlighted accounts, or all the accounts
displayed on the screen. Click Ok to purge.

Restoring a Customer Account

To restore a deleted account, select the account and click Restore Customer in the Restore/Purge
Accounts dialog box. Click Ok to confirm the selection.
The account is restored.

ATTENTION
A deleted account can be restored. A purged account cannot be restored.

4.5 Searching/Sorting Customer Data

There are various ways to display customer information based on requirement.

The Sort By Option

You can use the Sort By option to base your sort on:
• Receiver Account Number
• Last Name
• First Name
• Zip Code
• Business
• Panel Phone
• user_defined_field 1 (Defined as Area Code in the figure)
• user_defined_field 2
• Create Date
• Modified Date
• Last Communication Date
• Mass Download Job Name
• MAC Address

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 Searching/Sorting Customer Data

Go to the Customer screen in the Compass Customer Account Screen. To the top-left, above the
Customer table, you will find the Sort By drop-down.

Figure 5-2 The Sort By Option

To select the sort method, click the selection from the drop-down box. As a reminder, the field that you
selected to sort by is italicized in the Customer table heading.

Searching for Customer Accounts

The Search frame is available at the top right of the Compass Customer Account Screen.

Figure 5-3 The Search Option

You can search by:
• Panel,
• Receiver number,
• Selected Sort Option.
To search by Panel name, perform the following steps:

Step Action

1 From the Panel list, choose the panel.

2 If all revisions of that panel type are required, select All Revs.

3 Click Search.
The customer table is refreshed showing only the search results.

4 To view all accounts, click All Accounts.

To search by Receiver number, type the receiver number and click Search.
The third search option based on the sort option that you selected, as described in The Sort By
Option.
Example: If you have selected the sort option as ‘Panel Phone’, the search option would be ‘Panel
Phone Begins with’, as shown in Figure 5-3 above. Type the beginning numbers of the Panel phone
and click Search, to display the search results.

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Purging History Data

4.6 Purging History Data

An operator with administrative rights can delete history data from the Compass database using this
utility. This history data is viewed from the History screen within the Panel Modify screen of each
account and represents the history of programming changes made through Compass 2.0.
To access the Purge History screen, perform the following steps:

Step Action

1 Click Tools on the Compass Customer Account Screen menu bar.

2 Click Purge History.

The following dialog box is displayed:

3 Select All Accounts or Specific Receiver / Account, and the Date Range.

All Accounts The operator can purge the history for all the accounts
in the date range selected.

Specific Receiver Type the Receiver number and Account number in the
/ Account text boxes provided.
“All History Data” is also enabled in the date range,
allowing you to purge all the history data of that
particular account.

4 Click Purge History. All the history data for the selected period, for the
selected accounts is purged.

5 Click Close to close the dialog box.

4.7 Purging Event Logs

Uploaded event logs, when saved, are stored in a database file. These log files may need to be
purged from time to time. To access the Purge EventLogs screen, perform the following steps:

Step Action

1 Click Tools on the Compass Customer Account Screen menu bar.

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2 Click Purge EventLogs.

The following dialog box is displayed:

3 Select All Accounts or Specific Receiver / Account, and the Date Range.

All Accounts The operator can purge the Event Log data for all the
accounts in the date range selected.

Specific Receiver Type the Receiver number and Account number in the
/ Account text boxes provided.

4 Click Purge EventLog. All the Event Log data for the selected period, for the
selected accounts is purged.

5 Click Close to close the dialog box.

ATTENTION: Purging event logs does not deletes any Event Logs that
are saved as a text file.

4.8 Renaming Receiver Group

To rename a receiver group, perform the following steps:

Step Action

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Exporting and Importing Accounts

1 In the Compass Shell screen menu, click Tools> Rename Receiver Group.
The following screen is displayed:

2 Type the Old Receiver name and the New Receiver name in the appropriate
text boxes.

3 Click the Check Conflicts button to ensure that the change does not duplicate
Receiver Group / Account number information.

4 If there are no conflicts, click Rename Receiver to change the Receiver

Group name.

5 If there are conflicts, reassign the accounts that do not conflict with the new
Receiver Name by selecting the Rename Accounts Not In Conflict box.

6 Click Exit to return to the Customer screen.

4.9 Exporting and Importing Accounts

You can copy a single account from one computer to another. This facility is especially useful for
technicians at a job site, working with laptops.
• When exporting an account, copy the account from your current Compass database to a drive
on a network or to a floppy disk.
• When importing an account, copy the account from a network drive or a floppy disk to your
current Compass database.

Exporting an Account

To export an account, perform the following steps:

Step Action

1 From the menu bar, select Tools>Export Account.

A window titled “Save Exported Account As” is displayed.

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2 Type a file name. Ensure that the name has an extension of “.wdl”.

3 Select the drive to which the file must be copied.

4 Select the directory on that drive to which the file must be copied.

5 Click Ok.

Importing an Account

To import an account, perform the following steps:

Step Action

1 On the Customer Account screen, select Import Account under Tools on the
main menu bar.
A window titled “Select File to Import an Account” is displayed.

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Customizing the Customer Account Screen

2 Select the drive where the file to be copied is located.

3 Select the directory on that drive where the file to be copied is located.

4 Select the file with the account to be copied.

5 Click Ok.
The imported account appears in the Customer grid in the Compass Shell
screen.

4.10 Customizing the Customer Account Screen

You can customize the way the Customer grid displays accounts.

Making Changes to the Layout

To change the column width, click the right edge of the column and drag to the left to narrow it, or to
the right to widen it.
To change the column position, click a column heading and drag it to the column position you want.
For example, to move Zip Code after Panel Name, click Zip Code and drag the mouse to the required
position.
The two red arrow heads indicate the new position of the column.

Saving the Changes

To save the layout and the Search Options, perform the following steps:

Step Action

1 Click Options on the Customer screen menu bar.

2 Click Save & Use Layout. You will see it selected the next time you go to the
Options Menu. Every time the option is selected, it toggles on or off.
You can save your screen layout when you exit the Downloader application by
keeping the option checked. Unchecking this option will return to the default
layout on next login.

3 You can also restore the original customer grid layout, click the Restore button

located in the upper-left corner of the grid.

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 Viewing Unattended Jobs

4.11 Viewing Unattended Jobs

Click in the customer screen to view the status of all the scheduled and unsolicited
jobs.
On clicking Unattended Jobs, the Viewer screen is displayed:

Figure 5-4 Viewer [Customers]

You can see the status of all the assigned tasks in the displayed table. It also shows the details like
start date and time, the end date and time, the panel name, and number of retries (Retry Count). The
search options allow you to search for details of particular revisions or panels.
The third search option is based on the sort option selected in the Unattended Jobs screen. By
default Sort By is set to Rcvr-Acct #, therefore, the third search option is Acct # Begins with. The
sorting options include Receiver number, Account number, Last Name, First Name, Zip Code,
Business, Panel Phone, Additional Info, User Def Field 1, and User Def Field 2.

REFERENCE- INTERNAL
For more information on Unattended jobs and other features refer to 7.1
Unattended Operation.

4.12 Defaulting Panel Information

This option allows you to replace the current panel information with default values.

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Modifying Panel Information

To load the panel information with default values, perform the following steps:

Step Action

1 Click Default at the bottom of the customer screen. A message box is

displayed.

2 Click OK to update the panel information with the default values or click
Cancel to cancel the operation.

4.13 Modifying Panel Information

This option allows you to edit the current panel information.

To modify the panel information, perform the following steps:

Step Action

1 In the customer screen, highlight the account whose panel information is to be

modified.

2 Click Modify at the bottom of the customer screen.

3 The corresponding panel application screen (16 bit or 32 bit application) for
the panel is displayed.

TIP
Alternatively, you can double-click the selected customer row to display the
corresponding panel application screen.

4.14 Scheduling Jobs

You can use this option to schedule the unattended communication tasks.

To schedule the jobs, perform the following steps:

Step Action

1 Highlight the customer row from the customer grid.

2 Click the Schedule button located in the Panels options area of

the screen.

3 The corresponding Ademco, ADT, Apex or FBII scheduler screen is displayed,

which is used to schedule the jobs.

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 Viewing Event Logs

REFERENCE- INTERNAL
For more information, refer Scheduling Ademco Unattended Jobs,
Scheduling FBII Unattended Jobs , and Scheduling Apex Unattended Jobs
.

4.15 Viewing Event Logs

You can use this option to view the log form which displays the previously uploaded event logs for the
panel. The event log form displays the Account Creation Date, the event log name, and the last
modified date.
To view the event logs, perform the following steps:

Step Action

1 Select the customer row from the customer grid.

2 Click the View Log button under Panel Options.

If there are no records, the following message box is displayed.

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Viewing Event Logs

Or
If there are event log records, the View Event Log screen is displayed.

TIP
Following are the three ways to view the stored Event logs:
• Highlight the account and click the View Log button at the bottom
of the Customer Screen.
• Right-click the account on the Customer Accounts screen and click
View Log from the drop-down menu,
• Navigate to Communications for a particular account and select
View Log from File menu.

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 Alarm Control Programming

5. Control Panel Information

5.1 Alarm Control Programming
Control panels belonging to Ademco, FBII, and Apex protocols are available for use with the Compass
commserver. Most of the panels that legacy Compass 1.5.8.X supports, are supported in Compass
2.0.

REFERENCE- INTERNAL
For more information on panels supported by the different versions of
Compass, refer to 1.4 Viewing a List of Panels Supported by Compass 2.0.

To access the Alarm Control Programming (Panel Edit) screens:

• Double-click the highlighted customer account row in the Customer screen of the Downloader.
• Alternatively, highlight the customer account row and click Modify in Panel Options.

Figure 6-1 Compass 2.0 [Customers]

Based on the panel supported, the panel application for Compass 1.5.8.X, or the panel application for
Compass 2.0 is displayed.

5.2 Panel Application for Compass 1.5.8.X

Overview

A 1.5.8.X panel configuration screen, in general, includes the following layout:

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Panel Application for Compass 1.5.8.X

Figure 6-2 Control Panel

At the top of the screen is the title bar. It identifies the control panel type and revision, and the
receiver/account number of the customer you selected. Under this is the menu bar. The options in the
menu bar are not control panel-specific as they are Downloader operations.

Menu Bar options

File

Option Allows you to…

Save Save the alarm control settings.

Print Setup Select and set up the printer.

Print Programming form Print a programming form that reflects the account’s
current Edit data. You also have the option to print a
blank programming form.

Exit Exit the application.

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 Panel Application for Compass 1.5.8.X

Communications
Clicking Communications in the Panel menu bar takes you to the Compass Communications screen. It
allows you to upload or download information to the panel, providing the ability to arm, disarm, retrieve
status, bypass zones, and send messages.

ATTENTION
The availability of these options is dependent on the panel being connected to,
and the panel programming options.

View
The View modes enable you to see different versions of a control panel’s E2 data. You can view the
values saved in the Downloader, values uploaded from the control, default values, or an unsaved
current Edit value. The screen being viewed is displayed in the title bar following Receiver and Account
number.

Option Allows you to…

Current Edit View the changes just made (not saved yet) to the control
programming.

Upload View the data last uploaded from the alarm control.

Saved View the previously saved data.

Defaults View the programming defaults for a control panel. (Some, like
the Lynx family panels, have multiple default options available.)

Search
This option allows you to search for a specific programming option by field number or name. To do this,
select Search from the Panel Edit screen. The following screen is displayed:

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Panel Application for Compass 1.5.8.X

Figure 6-3 Panel Feature Search

To search for a particular option, perform the following steps:

Step Action

1 Type the programming field number or part of the field name that you are
looking for.

2 Click the Find First button. If you want to go to the field in the programming
screens, click the Go To button. Compass takes you to the appropriate screen
and indicates the field with a red arrow.

3 If Find First did not bring you to the option you wanted, press Find Next to go
to the next option matching the criteria. Use Find Previous to go back to an
earlier option.

TIP
Double-clicking the programming field also takes you directly to the
appropriate screen.

Features
This menu displays the same options as those on the button bar, with the hot key details.

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Window
Presents normal Windows features, such as cascading and arranging screens, and displays screens
currently open.

Help
Select About to view the version and release date of the Compass database and of the Panel Edit
module for the panel you are modifying.

Programming an Alarm Control

From the Downloader customer screen get to the panel screen as explained in the Alarm Control
Programming overview. The Panel screen varies according to the features of the control panel
selected.
To program the panel, perform the following steps:

Step Action

1 Select the section (Partition, Dialer, Zones) to program from the button bar
(refer to Figure 6-2 Control Panel).

2 Type the control panel programming information.

3 When you complete programming, select Close.

The Save Changes screen is displayed:

4 To save the programming information, click Save. To close without saving,

click Undo. To return to the Panel Edit screen without saving, select Cancel.

5.3 Panel Application for Compass 2.0

The panel application designed for Compass 2.0 is a new and improved version of the earlier 1.5.8.X
panel screen. Feedback and comments from users were used for designing the screens.
Unlike the functionality-centric navigation of the earlier panels, the new design offers a partition-centric
navigation, besides a more logical approach to configuration.

Overview of the panel

The panel application designed for Vista250FBP is taken as an example in this user guide. The design
of all other panel applications follows similar lines.

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Panel Application for Compass 2.0

The panel application has a left navigation bar and a right pane that shows the corresponding user
interface controls.
The left navigation bar contains the listing of different configuration groups. Click the required group to
display the screen in the right pane.
The partition screen is displayed in Figure 6-4. The application enables you to configure all the
attributes related to a partition on a single page while with the previous panel application you had to
navigate to different tabs to program a single partition.
You can also configure the zones, devices, users, and schedules for that partition without navigating
outside of the Partition tab.

Figure 6-4 Panel Application for Compass 2.0

Navigation
The left pane is the navigation bar to the different configuration groups. To configure partitions, globals,
dialer properties and so on, click the relevant tab on the pane.
Sub-menus under the tabs for the different configuration screens for the particular group facilitate easy
navigation.
You can configure associated zones, devices, users, and schedules by selecting the configuration
group under each partition. For example, to configure the zones for partition 1, click the Zones tab
under Partition 1 in the left navigation bar. The configurations that you select in this tab are applicable
exclusively to partition 1.

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Figure 6-5 Left Navigation Bar

This is an example of the options available from the left navigation bar, which may vary depending on
the panel type.

The Menu bar

Figure 6-6 Menu

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Panel Application for Compass 2.0

Menu Option Purpose

File The File menu offers the following

submenu options:
• Save – To save changes to
data.
The toolbar includes the
shortcut.
• Print Programming Form -
To launch the Print dialog
which can be used to Print
the account’s current
configuration data
• Exit – To exit the
application
View You can view the following from the
View menu:
• The Toolbar below the
menu bar
• The Status Bar at the
bottom of the screen
• The Task List on the left
pane
• The Currently edited data
(onscreen data)
• The Uploaded data
• The Saved data
• The Default data

Tools The Tools menu offers the following

sub-menu options:
• Communication
• Search

Communication This option launches the

communication screen.

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Menu Option Purpose

Search The Search feature allows you to

quickly find a feature and its
configuration details in the
application. Search from the existing
list of features by selecting the
Browse through the features option,
and select the feature group name
from the Search In dropdown. To
search through all the groups at
once using keywords, select the
Search option, select ‘All’ in Search
In, and type the feature in Search
for. Click Find. The results are
displayed in the Results pane below.
To go to the feature, double-click the
searched feature, or select the
feature and click Goto. Click Close
to close the Search dialog box.

Help The Help menu launches the

Compass Help file. You can search
by Index,
Contents, or search keywords.
It also launches the About box which
gives the version details of the
Compass Downloader application.

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Configuration Groups

Following are the configuration groups to be programmed in the panel:

• Partitions
• Globals
• Dialer
• Device
• Users
• Relays
• Zones
• Access
• Schedules
A brief description for each of these groups follows.

Partitions

Partitions allow you to break up a large area into smaller sections. This feature is useful to disarm
certain areas while leaving other areas armed, or to limit access to certain areas to specific individuals.

Adding and Removing partitions

To add or remove partitions, perform the following steps:

Step Action

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1 Click the Partition tab in the left navigation bar.

The different tabs under Partition are displayed.

2 Click +Add Partition to add a new partition.

3 Click -Remove Partition to remove the last added partition.

Configuring Common Data

Information regarding common lobby, and the description and definition of macro commands is
common across the partitions. Configure these from the Common Data tab.

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Figure 6-7 All Partition Common Data

Configuring Partition Specific Data

Configure the data specific to each partition in the individual partition screen.

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Figure 6-8 Partition Specific Data

You have to configure the following for each partition:

Data Allows you to…

General information Specify a description, name, the primary

and secondary subscriber Ids, and the
Alpha descriptors.

System Options Specify system options including the

Entry and Exit delays allowed by the
system, the display characteristics, the
general rules for arm, disarm, and
bypass, and enabling of certain
specialized features and rules.

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Macro Key Assignment Select Macro Key Assignments from the

drop-downs. A Macro or Speed Key
command is a series of keystrokes stored
in the system memory and activated
when a programmed lettered key is
pressed. Each Speed Key command can
include 32 keystrokes. Generally four
macro commands (A, B, C, and D) are
supported. However, this varies from
panel to panel.
Typical macro functions include:
• Arming sequences that involve first
bypassing certain zones before
arming
• Seldom-used but repeatable
sequences
• Relay activation sequences
Lettered keys A, B, C, and D are
assigned a specific macro definition by
entering a Speed Key number.

Sounder Options Indicate the sound settings for the bells

and auxiliary relay.

Communication Specify the communication delays and

swing suppression count.

Dialer Reports Indicate the Keypad Panic zones for

which the reports are to be sent.

Dialer

The settings for connection to panel, and communication are configured in the dialer section. This
includes the downloader phone numbers, receiver phone numbers, communication channel details,
and devices information.

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Figure 6-9 Dialer Features

Options Allows you to…

Dialer Features Configure the Receiver-Account#, CSID,

PABX, ring count, primary and secondary
phone numbers dialing methods,
download information, and max dialer
retries.

Tx Format Configure the transmission format and

speed, select reports, and select system
non-alarm codes.

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Communications Configure dynamic signaling options,

reporting intervals, initiating time and day,
and select zone type reporting restore.

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Report Codes Enable and disable the alarm/alarm

restore, trouble/trouble restore,
bypass/bypass restore reports for a set of
zones. Also, the report code field accepts
values from A-F and 0-9.

TIP: The Find Zones feature helps you find a zone quickly. Type the zone
number that you are looking for, and press Enter. The row corresponding to the zone
number is highlighted.

Reporting Options Configure the pager details and the

reports that go out from specified
partitions to specified pager numbers.

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Device

The details of all devices connected to the panel are configured here.

Figure 6-10 Device Configuration

Globals

Set the global System options, RF Options, Event Log options, Fire options, Sounder options and
Remote access options in this screen.

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Figure 6-11 Globals - System Options

The settings you select here are common across the panel.

Options Allows you to…

System Options Set some common system options.

RF Options Set RF Receiver type, RF Low battery

reporting options, RF Button Global Arm
as well as Supervision options and
Wireless keypad partition assignment.

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Event Log Options Set Event log options – options for LRR,
time format, and printer.

Fire Options Set fire options – bypass fire zones,

options for waterflow supervisory zones,
fire display lock, and so on.

Sounder Options Specify the sounder options for different

situations.

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Remote Access Options Set remote access options. The Read

Only Panel Remote Access Enables
gives you an indication of the commands
that you are allowed to execute through
the communication server.

ATTENTION: The enabling and disabling of the commands are done at the
panel end. The user can only view the status here.

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Users

In this screen you can record details of the panel users such as user name, code, access group, and
partitions that the user can access.

Figure 6-12 Users

Zones

Zones, in the context of an alarm system, are individual sensors. If the alarm gets triggered, the
system records the zones that were tripped, allowing you to know the exact point of action. Zones also
help the monitoring station to know whether they should call the police or fire department upon an
alarm. Each zone must be assigned to a partition.

Zone Configuration

In this interface you can configure all details related to each zone, such as the response type, report
codes, input type, partition, loop and serial numbers, associated devices, relays, access points,
bypasses, tamper options, vent options, faults and so on.

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Figure 6-13 Zone Configuration

Click Activate Reporting Zones to initiate zone reporting. Activate Reporting Zones is only a valid
option when using Contact ID format.

Cross-Zoning Pairs

The Cross-Zoning feature allows an alarm condition on any of the zones only when a combination of
two zones is faulted within a specified period of each other. This prevents momentary faults from one
of the zones causing an alarm condition. You can select a maximum of four pairs of cross-zones.
For example, for Vista250FBP Panel, you need to select a maximum of four pairs of cross-zones as
shown in the following figure:

Figure 6-14 Cross-Zoning pairs

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Schedule

Under Schedule, you can configure the different time windows and schedules (weekly, holiday,
temporary, limitation of access, and check-in), time-driven events, output device timers, and reports.
A time window is a period of time during which an event is permitted, or a specific time used to trigger
an event.
Time windows are summarized as follows:
• Scheduled events are based on time windows, which are periods of time during which an event
may take place.
• A time window is defined by a “Start” time and a “Stop” time.
The windows are shared by all partitions, and are used when programming time-driven events. Each
window must span for at least 1 minute.

TIP
Temporary schedule and Weekly Schedule can be configured through the
partition screen also.

Parameter Allows you to…

Time Windows Configure the time windows.

TIP: There are two methods of configuring the time windows. One is through the
time controls, where you specify the Start time and End time. The other newly
introduced feature allows you to set your start and end times by clicking your mouse
in the graphical control chart and dragging it to specify the time.

Weekly Schedules Configure the delay, disarm, and warning

periods, and auto arm times for each
partition.
Each schedule for Open/close scheduling
consists of one time window for openings
and one time window for closings.
These time windows are represented
graphically in the graphic control.

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Holiday Schedules Configure the holiday schedules for the

partitions here.

Temporary Schedules Configure the temporary open and close

start and end times for any partition, for
any day.

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Limitation of Access Schedules Configure the times at which certain

users, assigned by group number, will not
be allowed to arm/disarm certain
partitions.

Time Driven Events Configure time driven events here.

Time-Driven Events are time-based
triggers for certain actions. Note that
Time-Driven Events are optional and are
not required to operate the system.

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Output Device Timer Configure the on and off times for the
different days for all the output devices
used with the panel.

Check-in Schedules Schedule check-in.

Example: If a quarterly check-in is
scheduled, select the day of the month,
and check-in time for each quarter.

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Scheduling Reports Select the reports that you want to

activate.

Relay

Relays, used in conjunction with the control panel, are programmable switches that can be used for
performing many different functions. They can be used for turning the lights ON and OFF, control
sounders and doors, or for status indications. In this system, each device must be programmed as to
how to act (ACTION), when to activate (START), and when to deactivate (STOP).
.

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Configure the following under Relay:

Options Allows you to…

Relay Timeout options Configure the long and short timeout for
each of the access control relays. The
relay timeout function is an alarm feature
that disables the relay after a specified
time.

Relay Zone List Assign a zone to a zone list. Select the

zone, and the list that you would like to
assign it to, and click Associate. The
association is displayed in the grid. To
disassociate, click DisAssociate.

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Output devices Configure output relay devices.

Voice Description Configure the descriptions for panels

supporting voice alarms. The ‘Old Word’
columns are non-editable, and show the
existing value of the descriptions. Change
the ‘New Word’ columns to the most
desired description.

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Access

The configuration of the access groups, access points, and card data for vistakey is done in this
section of the panel application.

Parameter Allows you to…

Access Group Define the access group configuration.

An access group provides a means of defining
which access points can be used, when, and by
whom. Any, all, or no access points may be
assigned to an access group. Schedules, when
assigned to an access group, define the times at
which the access points will allow access for cards
assigned to that group.
A special 'executive privilege' attribute allows
access anywhere, anytime to the cardholder
assigned to the access group.

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Access Point Configure access points.

An access point is a particular point of passage
over which we have control. There are a number of
components that can be associated with the
access point, which helps to reinforce the desired
level of security.

Event Action Configure actions corresponding to certain events.

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Card Data Configure the access card.

The details of privileges, access group to which the
card belongs, event types and actions, number of
usages, and the expiration date are recorded in
this screen.
Click Add Card and enter Enrollment number to
begin card configuration.

Change and Compare

The Change and Compare screen has options to view changes made to Saved, Default, Uploaded
and CurrentEdit data and at the same time compare data between any two E2 images.

Change

Change allows you to see the changes you have made to a view after the last ‘Save’ operation. To see
the changes made to any view select the View from the Menu bar. You may select Current Edit,
Saved, Default, or Uploaded View. The grid displays the changes that were made to the particular view
after the last ‘Save’ operation. You can select to overwrite the new value with the old value of the
features by selecting the appropriate checkbox, or for all features at once by selecting Select All. Then
click Merge Selected to overwrite the values.
The number of changes to the view is displayed at the bottom of the screen.
Note that the Compare and With fields are disabled when the Change option is selected.

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Figure 6-15 Change

Compare

Use the Compare option to compare your Saved, Default, Uploaded or Current Edit values for each
feature with any of the values in the other three E2 views. For example, the Saved value of a feature
can be compared with the Default, Uploaded or Current Edit value for the feature.
To compare, select the values to be compared from the drop-downs for Compare and With. Click Go.
The features and the comparison of values are displayed in the grid.
The number of differences between the compared values is displayed at the bottom of the screen.
You can overwrite the values for each feature by selecting the Overwrite… option in the last column of
the grid. To replace all the values with the modified value, select Select All above the grid. Click
Merge Selected to replace the values.

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Figure 6-16 Compare

History

The ShowLog screen shows the history of the changed data. The previous and changed values of the
feature are displayed. You can specify the date range between which you want the history data. The
data in the grid can also be sorted based on the date/ feature description / Operator name. Click
Refresh Data to refresh the screen.

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Figure 6-17 History

5.4 Using Templates

Templates are used to create “master” files for control panel programming data to speed up
programming of a new account. A template gives you a very quick and easy way to add a customer’s
alarm control programming information.

To access the available Template screen, click at the top of the Compass Shell screen. The
following screen is displayed:

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Figure 6-18 Available Templates

Creating New Templates

To create a new template, click Templates at the top of the Customer Information screen, perform the
following steps:

Step Action

1 Click Add in the available templates window (refer to Figure 6-18 Available
Templates ).
The screen displayed allows you to type the control panel type, the revision,
and a name for this template.

2 Click Ok to save, or Cancel to close without saving.

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3 To edit the data you have saved, click Edit to the top-left of the Template
Name column (refer to Figure 6-18 Available Templates).
The Panel Template Data dialog box opens again and allows you to make
changes to the Revision and Template Name.

ATTENTION: The Panel selection cannot be changed using Edit.

Modifying Templates

To modify an existing template, perform the following steps:

Step Action

1 Click the Templates icon at the top of the Customer Information screen.

2 Select the template from the Templates list.

3 Click Modify.
The alarm control Panel Edit screen opens, where you can program the
template information.

4 When you have completed setting up the template, select Close and then
Save to save the information.

Deleting Templates

Use the Delete button on the available templates window (refer to Figure 6-18 Available Templates) to
delete an existing template. Confirm deletion when prompted.

Setting Up an Existing Customer Template

To use another customer’s account data as a template, perform the following steps:

Step Action

1 Create a new template as detailed in the section Creating New Templates .

2 Click Customer Data.

The Select Customer Data.. dialog box is displayed.

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3 Type the Receiver Number and the Account Number of the customer
account to be copied into.

4 Click Ok to copy the customer details to the template. Confirm the operation
when prompted. Selecting Create New Panel creates a new panel with the
panel type and revision corresponding to the source account and copies all
data to the new account.

Using a Template to Create a New Account

Templates speed up the process of programming a control panel.

To use a template to program a control panel, perform the following steps:

Step Action

1 Create a new account or highlight on the Customer Information screen the

account that the template is to be applied to.

2
Click , at the bottom of the Customer screen.
The following screen is displayed:

3 Select the template to be applied to the account.

4 Click OK. The GUISubscriber Tools dialog box is displayed.

5 Click Yes to update the Panel data from the selected template.

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5.5 Copying an Account

The Copy command can be used in place of Templates to copy programming information quickly from
one control to another.
To copy an account, perform the following steps:

Step Action

1
Click at the bottom of the Customer screen.
The following dialog box is displayed.

2 Type the Receiver and Account number of the control panel from which the
programming information is to be copied.

3 Type the Receiver and Account number of the panel being copied into.

4 Selecting Create New Account creates a new account with a panel type and
revision corresponding to the source account, and copies all data to the new
account.

ATTENTION
An account can be copied only to another account that uses the same control
panel type and revision.

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6. Interactive Communications
6.1 On-Line Communications
The redesigned Compass 2.0 Communication Server (Commserver) supports a set of panels with the
Ademco, FBII, and Apex protocols. You can continue to use the Compass 1.5.8.X communication
server for the unsupported panels.
The following chapter guides you through Interactive Communications for Ademco, FBII, and Apex
control panels.

6.2 Ademco
Launching the Ademco Commserver

To launch Interactive Communications with an Ademco panel, perform the following steps:

Step Action

1 From the Customer Account Screen, customer table, select an Ademco

customer.

2 Click Modify in the Panel Options toolbar.

The Panel Programming screen is displayed.

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Panel Configuration Screen for Compass 1.5.8.X

Panel for Compass 2.0

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3 Select Communications from the “Tools” option in the menu bar of the Panel
Programming screen. You can alternatively click the Communication Toolbar
button as high-lighted below -

The Compass Communications screen for the selected account is displayed.

Figure 7-1 Compass Communication - Ademco Interactive UI

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4 Click File> Communication Settings.

The Communication Settings screen is displayed.

5 Ademco is selected as the default company as you have selected a customer

who uses an Ademco panel.
After the modem is configured, click Apply. Click OK to close the Modem
dialog box.

REFERENCE– INTERNAL: For more information on modem setup see

2.2 Setting up the Modem.

6 Click Connect on the Communications screen.

The Communications dialog box is displayed:

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Figure 7-2 Communications - Connection Details

Configure the connection details here.

7 Select the Comm Port from the drop-down.

8 In the Initiate From box, select the origin of the call. It might be PC or Panel.
If your control is directly connected to your computer’s serial port, (if supported
by the control) select Direct. In Direct, the PC and Panel are connected by a
RS232 cable.
On some panels, a Telco option is also available. The setup in Telco is very
similar to Direct except that there are telephone handsets placed at both ends
that enable voice communication.

ATTENTION: The Direct and Telco modes are only for Interactive
Communications. They are not applicable to Unattended Communications.

9 Select Answering Machine Defeat if there is an answering machine at the

premises. The ring count in the panel should be programmed for 15.

REFERENCE– INTERNAL: For more information, refer to

Configuring for Answering Machine Defeat.

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10 Type the panel phone number if it is not already entered in the Customer
Detail screen.
To save the phone number, select Save to the right of the control panel phone
number. This is the number used for calling this particular panel, and is
displayed on both the Customer Detail and Communications screens.

TIP: If you need to change the number, type the new number and select
Save again. The old number is overwritten. If you want to temporarily use
another number, type it, and after the session, select Undo. You are asked if
you want to restore the earlier number. Select OK.

11 To use the TCP/IP connection, select Enable TCP/IP.

The following window is displayed:

12 Select TCP/IP port from the drop-down.

Select the required option for Connection Mode - Direct Wire or ECP, based
on whether you want to connect to the Panel through Direct Wire or through
ECP.
If you want to communicate over an Intranet, select the option Private LAN
and select Central Station 1 IP and/or Central Station 2 IP from a list of the
7810iR Device names that you have configured through File -> Device and
Computer Names/ IP Addresses.

REFERENCE– INTERNAL: For more information, refer to 2.4

Mapping Devices to IP.

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13 If you want to communicate with the panel over Internet (through AlarmNet-i
Control Server), select the option AlarmNet-i.

REFERENCE– INTERNAL: For information on configuring the

Alarmnet-i URL, refer to 2.2 Setting up the Modem.

14 Type the Network Device MAC Addr (IP communication Device MAC
address) if it is not already entered in the Customer Detail screen.
To save the MAC address, select Save. This is the address used for
connecting to this particular panel through TCP/IP, and is displayed on both
the Customer Detail and Communications screens.

TIP: If you need to change the address, type the new address and
select Save again. The old address is overwritten. If you want to temporarily
use another address, type it, and after the session, select Undo. You are
asked if you want to restore the earlier address. Select OK.

15 Some panels, like the Lynx family panels, support a Flexible Callback Option.
The Download phone number that you type in the dialer screen of the panel
(see figure below) is used as the basis for the callback number.

The figure below shows the Flexible Callback Phone Number option. This
option allows you to change the last three digits of the configured callback
number.

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16 Select Use Account CSID if the panel you want to communicate with has
already been downloaded. Otherwise, select First Time Communication and
select Acct # in Panel if the account number is available in the panel.
If the panel is yet unprogrammed, select First Time Communication without
selecting Acct # in the panel.

17 Click Connect.

18 The PC calls the panel if Initiate From PC was selected.

If Callback is enabled, the modem disconnects and waits for the panel to call
back.
If Initiate from Panel was selected, the Installer Code + [#] + [1] must be
entered at the panel keypad, which causes the panel to call the PC. The
progress of the connection is displayed at the bottom of the screen.

After the initial exchange and verification of the CSID and the subscriber
account number, a Status screen is displayed. This screen displays the
current status of the panel:

ATTENTION
If you select First Time Communication: The panel must be programmed for
a Ring Detect greater than zero, and a Download Callback Number. If
Callback is disabled at the panel, you must also enable Download Without
Callback in the Downloader.
If you select USE ACCOUNT CSID:
• The panel must have a Ring Detect Count greater than
zero.
• If the panel has Callback enabled, a Download Callback
Number must also be programmed.
• If Callback is disabled at the panel, you must enable
Download Without Callback in the Downloader.
• The subscriber’s account number must be programmed into
the panel and must match what is in the Downloader.
If any of these items do not match, the panel does not get on-line with the
Downloader.

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Available Options in Ademco

There are various settings you can configure from the Options menu in the Communications Menu
bar.

ATTENTION
In Unattended Communications, the options are accessible from the Settings
button of the Setup window. For more information, refer to step 3 of Setting up
Ademco Unattended Mode .

Figure 7-3 Ademco Communication Options

Option Description

Download Warning Issues warning, if you attempt to download without

first performing an upload during the current
communication session.
You can still perform the download without performing
the upload.

Caller ID Displays the Caller’s information on the Customer

Detail screen during the connection.

Answer on Two Rings Answers an incoming call on the second ring. This is
particularly useful while using the Caller ID feature.
The Caller ID signal is sent between the first and
second rings.

Auto Answer Machine Defect If this option is selected, the answering machine is
automatically defeated irrespective of whether manual
defeat is selected or not.

Telco on all Panels All connections are made through the Telco mode
irrespective of selection in the communication window.

Alternate Protocol Helps to maintain the connection when disconnect

problems occur during upload/download.

Beep on Connect Causes the computer to beep when a connection to

the panel is established.

Busy Detect Enables the X4 option of the modem, which reports if

the phone is busy.

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Log reports available in Ademco

Event Logs, or the list of all events with the time and date are recorded in Ademco, as in all the other
protocols. However, in some high-end panels of Ademco, in addition to Event Logs, other options like
ECP (Expander Console Protocol) reports, Fire Test reports, and Unsolicited alarm reports. They are
explained as follows:
• ECP Reports: Lists all the addressable devices connected to the system (keypads, voice
module, and other devices).
• Fire Test Reports: Views the results of the Fire Walk Tests that have been logged onto the
panel.
• Unsolicited Alarms: Lists all alarms that have occurred when on-line.

REFERENCE- INTERNAL
For more information on Event logs, refer to 6.5 Event Logs and Viewing
Event Log (Ademco) ( in section 9.3.).

Configuring for Answering Machine Defeat

Sometimes the Downloader might have to initiate calls to sites that have an answering machine. In
such cases, you must ensure that the call is picked by the panel and not by the answering machine.
To do that, perform the following actions:
1. Enable the modem speaker in the Downloader Communications screen so that you can hear the
phone ringing at the site.
2. Enable Answering Machine Defeat in the Connect screen of the Downloader or in the Dialer
section of the panel programming screen.
3. Program the panel’s Ring Detect Count for 15 rings.
To initiate connection to a site with an answering machine, perform the following steps:

Step Action

1 Select Answering Machine Defeat on the Downloader Communications

screen.

A prompt appears asking you to “Press Escape or Click OK after first Ring”.
Press the Escape key or click OK.

2 The first call is disconnected immediately and a second call is made. The
panel picks up on the first or second ring of the second call, ‘defeating’ the
answering machine. If the panel is programmed for Callback Required, it
hangs up and calls the PC.

3 The PC takes the call and a connection is established.

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6.3 FBII
Launching the FBII Commserver

To launch Interactive Communications with an FBII panel, perform the following steps:

Step Action

1 Go to the Customer Account Screen and select the FBII customer from the
grid.

2 Click Modify in the Panel Options toolbar.

The Panel Programming screen for the selected panel is displayed.

3 Select Communications! from the menu bar of the Panel Programming

screen.
The Compass Communication screen is displayed.

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Figure 7-4 Compass Communication - FBII Interactive UI

4 Click Connect. The Communications dialog box is displayed.

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5 In the Initiate From box, select the origin of the call. It could be PC or Telco.
If your control is directly connected to your computer’s serial port, select
Telco. In Telco, the PC and Panel are connected by an RS232 cable.
Telephone handsets at both ends enable voice communication.
Compass initiates communications with the panel. When on-line, you can
modify the existing account programming information and perform a number of
online commands.

ATTENTION: The Telco mode is only for Interactive Communications.

It is not applicable to Unattended Communications.

Setting up the Modem for FBII panels

To configure the modem for FBII panels, perform the following steps:

Step Action

1 Click File> Communication Setup in the menu bar.

The following screen is displayed:

REFERENCE– INTERNAL: For more information on modem setup,

see 2.2 Setting up the Modem.

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2 FBII is selected as the default company. You can select a modem from the
available list or click Add under Custom Modems, to configure a new modem
that is not in the list.

3 Select the COM Port.

4 Select Touch Tone and Speaker on, if required. Adjust Volume.

5 Type the Dial Out Prefix.

6 Configure the FBII F7702 Interface.

REFERENCE– INTERNAL: For details on configuring the Interface,

refer to FBII F7702 Interface.

7 Click OK.

Available Options in FBII

Click Options in the menu bar to view the different options available in FBII panels.

Figure 7-5 FBII Communication Options

Option Description

Show Activity If this option is enabled, the UI shows the progress of communication
activities like send/receive data. This is applicable only to Compass
1.5.8.X, and not to Compass 2.0.

Turbo Mode If this option is selected, no status request occurs between

commands.
A status request is sent only if there are no pending commands, or if
the command requires a status command to end.

Auto Initialize Modem This option initializes the modem on connect.

Connect Speed It is the speed at which the connection is made. You can choose
Normal, Fast, or Super Fast.

Problematic Modem This option is used to help diagnose and bypass modem problems.
The DTR (data terminal ready) line is used to get the modem’s
attention. Sometimes this line is not well connected to the cable
running from the PC to the modem.

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To check for a bad cable set:

1 Choose the Toggle DTR On First Command and Drop DTR 3.1
Seconds options.
2 Do a fake Connect Panel Initiated.
3 If the Modem Status TR indicator light goes off on the screen
but not on the modem, the DTR signal is not getting through to
the modem.
4 This can probably be corrected by replacing the modem cable.
If replacing the cable does not correct the “Unable to put
modem in command state” problem, select the Alternate
At/Hangup (Bad Modem Cable) option.

Alternate AT/Hangup This option changes the method used for obtaining get the modem’s
attention and disconnects the modem by an alternate method.

Set Time On Disconnect You can set time on disconnect Always, Never, or when Prompted.

6.4 Apex
Launching the Apex Commserver

To launch Interactive Communications with an Apex panel, perform the following steps:

Step Action

1 Go to the Customer Account Screen and select an Apex customer from the
customer table.

2 Click Modify in the Panel Options toolbar.

The Panel Programming screen for the selected panel is displayed.

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3 Select Communications! from the menu bar of the Panel Programming

screen.
The Compass Communication screen is displayed.

Figure 7-6 Compass Communication - Apex Interactive UI

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4 Click File> Communication Setup in the menu bar.

The following screen is displayed:

The modem setup is very similar to Ademco. For more information, refer to 2.2
Setting up the Modem.

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6 After the modem is set up, click Connect in Compass Communications.

The following screen is displayed:

7 Type the Panel Phone number.

8 Select the Connection Type and Answering Machine Override Digit.

The PC Access Code is passed internally. Do not type it.

9 Click Connect.

6.5 Event Logs

Event Logs can be viewed either by clicking at the bottom panel of Compass
Communications, or through File>View Logs>Event Logs in the menu bar of the same screen.
The Event Log is displayed as illustrated below.

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Figure 7-7 Event Log - Interactive Communication

To obtain the details of the event, select a row and click View Log, or double-click the row. The Event
Log Response screen is displayed as illustrated below.

Figure 7-8 Event Log Response - Interactive Communication

The details of the selected log recorded are displayed here. You can click 24 hour to see the time in a
24 hour format. To print the details, click Print.

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7. Unattended Communications
7.1 Unattended Operation
Unattended Operation allows communication between the Downloader and the control panel even in
the absence of the operator.

ATTENTION
‘Unattended Mode’ in Compass 1.5.8.X is renamed as ‘Scheduled Mode’ in
Compass 2.0. We have used ‘Unattended’ and ‘Scheduled’ interchangeably in
this user guide.

There are three types of Unattended modes available in Compass. They are: Unsolicited Mode,
Scheduled Mode, and Mixed Mode.

Unsolicited Mode

In the Unsolicited mode, the Server is not informed in advance that a panel is calling in. When a Server
receives a call from a panel, it must determine what type of panel it is communicating with, and
perform the appropriate task.

Scheduled Mode

In the scheduled mode, the Server checks for scheduled jobs to be performed on a panel at a certain
time. At the scheduled time, the Server connects and performs the tasks scheduled by the operator for
the panel.
In this case, the PC initiates the call or calls the panel, disconnects, and waits for a callback.

REFERENCE- INTERNAL
For more information on how the scheduled mode of operation works, refer to
Working of the Scheduled Mode .

Mixed Mode

In the mixed mode, both Unsolicited and Scheduled modes are activated. The Server operates in the
Unsolicited and Scheduled modes simultaneously. It executes scheduled jobs at their pre-defined
times; and, when not busy, answers unsolicited calls. This is the default mode and recommended
mode of Unattended operation.

7.2 Assigning Receiver Groups

You can add, edit, or delete a mapping of Receiver Group to Primary Phone number using the
Receiver Group Assignment function.
You may assign duplicate account numbers to accounts programmed to report to different central
station primary phone numbers. When duplicate account numbers are used during uploading, the
Receiver Group Assignment option prevents one account from overwriting another that has the same
account number.

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When a control panel using the primary telephone number that is associated with a Receiver Group
calls for uploading, it is automatically connected to the corresponding Receiver Group.
To assign receiver groups to phone numbers, perform the following steps:

Step Action

1 On the Customer screen menu of the Downloader, select File > Receiver
Group / CS Phone #.

2 Click Add in the Receiver Group Options in the bottom toolbar of the screen.

3 Type the Receiver Group details (It takes a maximum of six characters or
numbers) and the corresponding primary phone number.

4 Click Ok. (When the screen is in Add Mode, the Add button is changed to Ok
button)

5 Enter a different Receiver Group for each central station primary phone
number that you use.

ATTENTION
If the Downloader does not have a corresponding Receiver Group for a
primary phone number, when it receives an unsolicited call from a control
panel for uploading, the Receiver Group displayed for that phone number
appears as a series of six question marks (??????).

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7.3 Viewing Scheduled Jobs

To view scheduled jobs, perform the following steps:

Step Action

1
Click in the top left of the Customer Information screen.
The following screen is displayed:

2 The Viewer displays the Unattended Job Status, the Start Date and the End
Date.

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3 The drop-down list shows the jobs in various categories.

Choose the type of Unattended Jobs you want to view based on the following
description:

Category Description

Unsolicited Accounts that were created/updated through an

unsolicited call from a panel.

All Scheduled All scheduled jobs, regardless of status.

Jobs

Scheduled Jobs All scheduled jobs for dialup connection.

-Dialup

Scheduled Jobs All scheduled jobs for TCP/IP connection.

-TCP/IP

Pending Jobs Scheduled jobs for the unattended server that are not yet
executed.

Finished Any job (unsolicited or scheduled) that is done.

Expired / Failed Scheduled jobs that did not finish in the required time
frame/ jobs that were not completed.

4 After choosing one of the job status options and the date information, click
Search on the upper right of the screen to complete the selection.
The scheduled jobs and their status are displayed in a grid as illustrated below:

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Viewing the Commands and Activity Log Information

For information on the status of the Unattended tasks and commands, click Information in the Panel
Options of the Unattended tasks Viewer.
The Unattended Batch Commands screen is displayed.

Figure 8-1 Unattended Batch Commands - Commands

Select Commands to see the list of jobs scheduled for the selected batch (row). Any information
related to the command is displayed in the Message box.
Select Activity Log to display the Activity Log for the selected job. The commands that have not been
executed are indicated with an “*”.

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Figure 8-2 Unattended Batch Commands - Activity log

Opening the Scheduler

Click Schedule under Panel Options of the Viewer screen. This option lets you open the scheduler
and select more commands for scheduling.

Viewing Customer Account Details

Click Detail under Customer Options of the Viewer screen to obtain the details of the customer
account. The screen is not editable, but you can print it.

Figure 8-3 View Customer Detail

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Deleting Unattended Jobs

To delete unattended jobs:

Step Action

1 From the list of unattended jobs displayed in the Viewer grid, select the one to
be deleted.

2 Click Delete in Customer Options.

The Delete Unattended Log dialog box is displayed with the option to delete
only the Current job, or all the jobs.

3 Select the appropriate option.

3 Click Ok.

TIP
After deleting an Unattended job, click Search to refresh the screen.

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7.4 Using Unattended Mode

Working of the Scheduled Mode

The Scheduled Mode works for Ademco, FBII, and Apex protocols as follows:

Step Action

1 The Server checks the unattended queue for jobs to be performed in the
current time frame.
For example, jobs can be scheduled to occur during specific time windows,
such as between 10 AM today and 3 PM tomorrow. An attempt to connect to
the panel is made only during the specified time range.

2 The server picks the next job to be performed in the time period and attempts
to connect to the panel.

3 If the connection to the panel fails, another attempt is made 5 minutes from the
current time, then the next at 15 minutes after that, and the final attempt at 30
minutes after that.

4 After a successful connection is made to the panel, the Server performs the
scheduled tasks.

ATTENTION
If you schedule a second job for the same account, the new job replaces the
original one and only the new job appears in the queue.

Starting the Unattended Server

To start the Unattended Server, perform the following steps:

Step Action

To start the Unattended Server, click on the Downloader Shell

screen toolbar.
The Launch Unattended Server dialog box is displayed.

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2 Select between Compass 1.5.8.X and Compass 2.0, based on the panel being
used.

ATTENTION: Compass 2.0 may fail to handle the calls coming from
unsupported panels. In case of unsolicited mode, use separate phone lines for
Compass 1.5.8.X and Compass 2.0.

TIP: To see the list of panels supported by Compass 2.0 and panels
supported only by Compass 1.5.8.X, click Help of the Launch Unattended
Server dialog.

3 Click OK.
The Scheduler Activities Viewer screen is displayed:

4 Select the Server Type and the Port Name from the drop-downs at the top of
the screen.

5 Follow the steps for individual Server types as detailed in the following
sections.

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7.5 Ademco Unattended Communications

Setting up Ademco Unattended Mode

To set up Ademco Unattended Mode, perform the following steps:

Step Action

1 Follow the steps for starting the unattended server as detailed in Starting the
Unattended Server .

2 Select the Server Type as Ademco and select the corresponding Port Name.

3 Click Setup.
The following screen is displayed:

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4 Configure the settings as detailed below:

Setting Description

Server mode Select the server you want to activate–

Unattended or Unsolicited. Selecting both
gives you the Mixed mode.

Auto Save Selecting this option enables the

unattended server to save all the uploaded
data from the panel automatically to the
database. You need not save it from panel
application each time an upload happens
during unsolicited or unattended mode.

Select CSID to use Based on whether you are connecting with

an unprogrammed panel, or a panel that is
already downloaded, select First Time or
Station.

ATTENTION: If this is not correctly

selected, it affects the Incoming call and
CPC connection.

Phone line Hunt group This option only affects panels that require
callback and if you are using multiple
unattended servers on a phone line hunt
group.
If a PC initiated Unattended batch
connection is attempted and the panel
requires callback, the CSID for the specific
account is saved along with the time that
the panel hung up to do the callback. The
panel then calls back in 35 seconds.
If a phone line hunt group is used, the
panel may call back to a different
unattended server. The unattended server
answers the call and finds out that it is a
response to a call that the PC had initiated
35 seconds back.
The server tries to save the CSID instead
of the default CSID usually attempted for
unsolicited uploads.
All PCs running as unattended servers
must have their clocks set accurately within
one minute of each other.

Select action after Upload All:

If account exists: Select one of the following:

Disconnect Disconnect from Panel

Download Account CSID to Download the Account CSID information

Panel from the PC to the panel

if account does not exist: Select one of the following:

Disconnect Disconnect from Panel

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Download Account CSID to Download the Account CSID information

Panel from the PC to the panel
5 Click OK.

The COM Port is started. The Subscriber Information, Panel Information,

details of the scheduled jobs, and the Activity Log are displayed in the
Scheduler Activities Viewer.

Figure 8-4 Scheduler Activities Viewer - Activity Log

6 You can print the Activity Log, save it as a text file or simply clear it from the
screen using the relevant buttons at the bottom of the screen.

7 To stop the activity of the Com Port, click the Stop button above Panel
Information.
To restart, click Start.
The Setup screen is again displayed for configuration.

Scheduling Ademco Unattended Jobs

To schedule Ademco Unattended jobs, perform the following steps:

Step Action

1 Follow the steps for starting the unattended server as detailed in Starting the
Unattended Server .

2 To schedule an unattended job, click the account in the Customer grid. Click
the Schedule button located in the Panel Options area of the screen.
The Scheduler is displayed as illustrated below:

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3 Select the commands to be scheduled and move them to the Selected

Commands list.

REFERENCE– INTERNAL: For more information on selecting

commands, refer to 8.1 Selecting a Command.

4 Select the start and end dates, and the start and end times.

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5 Click Schedule.
The following screen is displayed:

6 Note that PC and Panel are the only “Initiate from” options available here.
Select one of them, based on whether you want the call to be made by the PC,
or the Panel.

7 Select the Answering Machine Defeat and Increase Priority options if

required.

ATTENTION: When you select the Increase Priority option, the job is
placed high on the list of tasks and run before other less priority jobs. This
feature is applicable only for Unattended mode.

8 Type the Panel Phone number.

TIP: To save this phone number, click Save.

If this phone number is for this session only, and you do not want to overwrite
an already saved number, click Undo at the end of the session. The previous
phone number is retained.

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9 To use the TCP/IP connection, select Enable TCP/IP.

10 Select the required option for Connection Mode - Direct Wire or ECP, based
on whether you want to connect to the Panel through Direct Wire or through
ECP.

11 If you want to communicate over the Intranet, select the option Private LAN
and select Central Station 1 IP and/or Central Station 2 IP from a list of the
7810iR Device names that you have configured through File -> Device and
Computer Names/ IP Addresses.

REFERENCE– INTERNAL: For more information, refer to 2.4

Mapping Devices to IP.

12 If you want to communicate with the panel over the Internet (through
AlarmNet-i Control Server), select the option AlarmNet-i.

REFERENCE– INTERNAL: For information on configuring the

Alarmnet-i URL, refer to 2.2 Setting up the Modem.

13 Click Schedule.

14 The scheduled tasks are taken up and completed on priority. You can view the
details of the processing in the Activity Log of the Scheduler Activities
Viewer.

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15 The Viewer-[Customers] screen shows the status of the batch. For

information on the individual tasks, click Information. Click Commands to
see the status of commands execution. Click Activity Log to see a listing of
all the activities since the batch was scheduled.

REFERENCE– INTERNAL: For more information on accessing the

Viewer screen, refer to 7.3 Viewing Scheduled Jobs .

How the Ademco Unsolicited Mode works

Preparing the Server to Receive Unsolicited calls

To prepare an Ademco server to receive unsolicited calls, perform the following steps:

Step Action

1 Start the unattended server as detailed in Starting the Unattended Server .

2 Select the Server Type as Ademco and select the corresponding Port Name.

3 Select Unsolicited Server in Server Mode.

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4 Select the action to be taken when the panel calls in.

The Unsolicited Setup Screen prompts the operator to define the actions that
the Server must perform after uploading data from the panel (described in
section Setting up Ademco Unattended Mode ).

5 Start the Server in Answer mode so that any incoming calls are answered.

Working of the Ademco Unsolicited Mode

Step Action

1 The panel calls the Compass Downloader.

2 The server identifies the panel type, and the panel information is uploaded to
the server.

3 The server extracts the primary phone number information just uploaded and
determines if a receiver group is assigned to that phone number.
It checks for this within the Receiver Group/CS Phone number table previously
set up by the operator.

REFERENCE– INTERNAL: For more information on Receiver Group

assignment, refer to 7.2 Assigning Receiver Groups.

4 If the primary phone number has a receiver group assigned to it, then the
assigned receiver group together with the account number sent from the panel
is defined as the unique Compass Account number within the Downloader.
If the account already exists, and the panel type is correct, unsolicited
operation continues. If this unique Compass Account number does not exist in
the Downloader, then the Downloader generates a new number.

5 If a primary phone number does not have a receiver group assigned to it, then
the receiver group is assigned a value of "??????", indicating that this record
is incomplete.
The defined Compass Account number is "??????" and the account number
sent from the panel.
Note that this defined Compass Account may not be unique. If this unique
Compass Account number does not exist in the Downloader, then the
Downloader generates a new number.

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6 After a Compass Account has been identified, the Server checks for jobs
scheduled to be done with the panel initiated option and those tasks are
executed based on priority.
If no jobs are found, it performs actions pre-defined by the operator in the
Unsolicited Setup screen.

Setting Up an Ademco Panel to Call an Unsolicited Server

To setup an Ademco panel to call an unsolicited server, perform the following steps:

Step Action

1 Program the primary phone number, account number, and download phone
number in the Ademco panel.

2 Ensure that the primary phone number has a receiver group assigned to it
within the Downloader.

ATTENTION: This phone number field does not take any characters
other than numbers.

REFERENCE– INTERNAL: For more information on Receiver

group assignment, refer to 7.2 Assigning Receiver Groups.

During the handshake between the Server and the Ademco panel, the
Ademco panel passes the programmed account number.

After the connection between the Server and the Ademco panel is established,
the Server requests an upload so that it can retrieve the primary phone
number programmed. As mentioned above, the Server uses the primary
phone number and account number programmed to determine the Compass
Account.

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7.6 FBII Unattended Communications

Setting up FBII Unattended Mode

To select FBII Unattended Mode, perform the following steps:

Step Action

1 Start the Unattended Server.

REFERENCE– INTERNAL: Refer to Starting the Unattended Server .

2 Select the Server Type as FBII from the drop-down list and select the
appropriate port.

3 Click Setup.
The following dialog box is displayed:

4 Select the required options and click OK.

REFERENCE– INTERNAL: For more information on the options, see

Step 4 of Setting up Ademco Unattended Mode .

Scheduling FBII Unattended Jobs

To schedule FBII Unattended jobs, perform the following steps:

Step Action

1 Start the Unattended server.

REFERENCE– INTERNAL: Refer to Starting the Unattended Server

.

2 To schedule an unattended job, click the account in the Customer table.

Then click the Schedule button located in the Panel Options area of the
screen.
The Scheduler is displayed.

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3 Select the commands to be scheduled and move them to the Selected

Commands list.

REFERENCE– INTERNAL: For more information on selecting

commands, refer to 8.1 Selecting a Command.

ATTENTION: Note that the FBII protocol does not allow selection of
some of the commands multiple times, unlike Ademco. However, you can
select any number of different commands.

4 Select the start and end dates, and the start and end times.

5 Click Schedule.
The Communications screen is displayed.

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6 In Connection Details, select the options as required.

The 2 Call Method is the same as Answering Machine Defeat in Ademco.

TIP: When you select the Increase Priority option, the job is placed
high on the list of tasks and run before other less priority jobs. This feature is
applicable only for Unattended mode.

REFERENCE– INTERNAL: For more information on Answering

Machine Defeat , refer to Configuring for Answering Machine Defeat.

7 Type the Panel Phone number, and click Schedule.

How the FBII Unsolicited Mode works

The FBII unsolicited mode of working is as follows:

Step Action
1 The Unattended Server is started, and listens for incoming calls.
2 The panel calls in.
3 The server identifies the panel type and extracts the Unattended ID from the
panel. The Unattended ID from the panel is used for locating the correct
Compass Account within the Downloader.
4 After the Compass Account is found, the server downloads the Compass
Account data to the panel.
5 The scheduled jobs are executed.

Setting up the FBII Panel to Call Unsolicited Server

The FBII panel can call the Unsolicited server if the Unattended Account ID number is programmed in
the FBII panel Dialer. This value is retrieved from an existing Compass Account.
To ensure that the right Account ID is programmed, perform the following steps:

Step Action

1 In the Compass Customer Screen, find or create the Compass Account of

interest.

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2 Highlight the Compass Account and press the following keys:

<Shift>+<Ctrl>+?. The account information is displayed as below.

3 Verify that the Account ID value is the same as the unattended ID value in the
FBII panel's Dialer.
After this is done, the FBII panel can call the Server at any time.

ATTENTION: In the Panel Dialer, the account ID must be exactly 12

digits. If the Account_Id is 4, the number in the panel would be 000000000004.

7.7 Apex Unattended Communications

Starting Apex Unattended Mode

To start Apex Unattended Mode, perform the following steps:

Step Action

1 Start the Unattended Server.

REFERENCE– INTERNAL: Refer to Starting the Unattended Server .

2 Select the Server Type as Apex from the drop-down and select the
appropriate port.

3 Click Setup.
The following dialog box is displayed:

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4 Select Auto Save Uploaded data and click OK.

Scheduling Apex Unattended Jobs

To schedule Apex Unattended jobs, perform the following steps:

Step Action

1 Start the Unattended server.

2 To schedule an unattended job, click the account in the Customer grid. Click
the Schedule button located in the Panel Options area of the screen.

3 The Scheduler is displayed.

4 Select the commands to be scheduled and move them to the Selected

Commands list.

REFERENCE– INTERNAL: For more information on selecting

commands, refer to 8.1 Selecting a Command.

5 Select the Start and End Dates and Start and End Times in Schedule.

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6 Click the Schedule button at the bottom of the screen. This button is enabled
only if any commands are selected.
The following screen is displayed:

7 Type the Panel Phone number, and select the Answering Machine Override
Digit.
The PC Access Code is passed internally, so you need not type it.

ATTENTION: When you select the Increase Priority option, the job is
placed high on the list of tasks and run before other less priority jobs. This
feature is applicable only for Unattended mode.

8 Click Schedule.

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8. On-Line Commands
Irrespective of whether the panel is Ademco, FBII, or Apex, many on-line commands are common
across them. All the commands may not be valid for all the panels.
These commands are common for the Interactive mode and the Unattended mode. The only
difference is that in the Unattended mode the screens asking for user input during command execution
are not displayed.
Instead, the Command Details screen is displayed during the scheduling.

REFERENCE- INTERNAL
For more information on Command Details, refer to Single Window for
Configuring Multiple Commands .

8.1 Selecting a Command

You can select and de-select commands using the following buttons:

Button Click this to…

Move commands to the Selected Commands list.

TIP: You can also select a command by double-clicking the

command, or using the drag-and-drop method described in section
1.4 of this user guide.

Move commands from the Selected Commands to the Commands

list.

Move all commands from the Selected Commands to the

Commands list.

Other Tools

Tool Use this to…

Stop the execution, and cancel the command. This is enabled

when the selected commands are being processed.
It is placed below the Selected Commands list. This is not available
in the Unattended mode.

ATTENTION: This button is disabled for some lower end

panels.

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 List of Commands

Remove the completed or failed tasks from the Selected

Commands list.
It is placed below the Selected Commands list. This is not available
in Unattended mode.

Deselect all the highlighted commands at once.

It is placed below the Commands list.

Edit a selected command.

It is placed to the right of the Selected Commands list.

ATTENTION: This tool is enabled only when the user input

is taken for a command as in Arm/Disarm or Timeset. It is disabled
for other commands.

Move the selected commands up or down to prioritize a task.

It is placed to the right of the Selected Commands list.

8.2 List of Commands

A comprehensive list of commands and their description is provided in the following table:

Command Description

Arm Arm the panel from the downloader. You have to

specify the area, when prompted

ChangePhone Change the download phone number

Clear Relays Clear relay information

Clear Tamper Clear tamper information

Clear Zone Lockouts Clear zone lockouts information

CsidChange Change the Central Station ID

DialerOff Switch-off dialer from the monitoring station

DialerOn Switch-on dialer from the monitoring station

DirectConnect Connect the downloader to the panel by a RS232

cable

Disarm Disarm the panel from the downloader. You have to

specify the area, when prompted.

Download All (w/o RF) Download all information except the RF data

Download All (w/o User Download all information except the user codes
Codes)

Download All (w/User Codes) Download all information, including the user codes

Download Ambush Download ambush details

Download Auto Arming Times Download auto arming times details

Download BA Options Download burglary alarm details

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Download Comm Download communication details

Download Ctrl Set Options Download control set options details

Download Device Options Download options configured for the device

Download Group Download group details

Download Holiday Download holiday schedules

Download Keypad Information Download keypad information to the panel

Download Loop / Point Download loop and points details

Download Pass Code Download pass code details

Download RF This command is used only when the optional RF

Expander module is installed

Download Temporary Download temporary schedules to the panel

Schedule

Download User Codes Download only user codes to the panel

DownloadAccessData Download access data to the panel

DownloadAlarmTypes Download alarm type data to the panel

DownloadAll Download all programming information to the panel

DownloadAlpha Download panel Alpha display strings

DownloadRelay Download relay information to the panel

DownloadSchedule Download all schedule information to the panel

DownloadSystem Download system information to the panel

Download TroubleTypes Download trouble type details

ECPList Upload ECP device details

Engineer Reset Perform Engineer reset to control panel

EventLogAlarms Get event log regarding alarms from panel

EventLogAll Get event log regarding all events from panel

EventLogBypasses Get event log regarding bypasses from panel

EventLogClear Clear an existing event log from the panel

EventLogOpenClose Upload event log of Open/Close details

EventLogReset Clear all events in the control panel

EventLogSystem Get event log regarding system events from panel

EventLogTested Get event log of system test events

EventLogTroubles Get event log regarding troubles from panel

EventLogUpload Upload an event log from the panel

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 List of Commands

FireTest Upload the fire test results from panel

Message Send message for display on panel

PhoneLockOutOff Prevent users from changing the Primary phone

number

PhoneLockOutOn Allows users to change the Primary phone number

PointBypass Bypass a point

ProgrammableOutput Turn a programmable output device ON or OFF

RelayBurglary Report burglary to the monitoring station

RelayFire Report incidence of fire to monitoring station

RelayOpenClose Trigger Open/Close relay

RelayPanic Trigger panic relay

RelayRemoteSiren Trigger remote siren relay

Reset Swinger Count Clear swinger count

Set Relay Set a relay

Shutdown DialerOff Shut down the panel dialer functionalities (suspend

the Dialer operation in a panel)

Shutdown DialerOn Restore operation of panel dialer functionalities

Shutdown SystemOff Shutdown the system functionalities. (suspend panel

operations)

Shutdown SystemOn Restore panel operations

SilenceReset Disarm the panel

SounderOff Switch off the sounder

SounderOn Switch on the sounder

Status Get the status of the panel that is on-line with the
downloader

StatusAlarms Get the Alarms status in the panel

StatusAlarmsHistory Get the Alarms history status in the panel

StatusBypasses Get the Bypass Status in the panel

StatusFaults Get the Faults status in the panel

StatusLowBattery Get the LowBattery Status in the panel

StatusTroubles Get the Troubles Status in the panel

StatusTroublesHistory Get the TroublesHistory Status in the panel

TimeRead Read the time from the panel

TimeSet Set the time to the panel

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List of Commands

UnBypassZone Unbypass a zone

Upload All (w/o RF) Upload all information other than RF details from the
panel

Upload Ambush Upload ambush details

Upload Auto Arming Times Upload auto arming times from the panel

Upload BA Options Upload burglary alarm details from the panel

Upload Comm Upload communication details

Upload Ctrl Set Options Upload control set options from the panel

Upload Device Options Upload device options from the panel

Upload Group Upload group details from the panel.

Upload Holiday Upload holiday schedules from the panel.

Upload Keypad Information Upload keypad information from the panel

Upload Loop / Point Upload loop and point details

Upload Pass Code Upload pass code details

Upload RF Upload RF data. This command is used only when

the optional RF Expander module is installed.

Upload Temporary Schedule Upload temporary schedules from the panel

Upload User Codes Upload only user codes from the panel

Upload Zone Info 1 Upload information regarding zone 1

Upload Zone Info 2 Upload information regarding zone 2

Upload Zone Info 3 Upload information regarding zone 3

Upload Zone Info 4 Upload information regarding zone 4

Upload Zone Info 5 Upload information regarding zone 5

Upload Zone Info 6 Upload information regarding zone 6

UploadAccessData Upload access data from the panel

UploadAlarmTypes Upload alarm type data from the panel

UploadAll Upload all programming information from the panel

UploadAlpha Upload panel Alpha display strings

UploadRelay Upload only relay information from the panel

UploadSchedule Upload schedule information from the panel

UploadSystem Upload system information from the panel

Upload TroubleTypes Upload trouble type details

Zone Status Get the status of the zone. Specify the zone.

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ZoneBypass Bypass faulted zones via the downloader. Specify

the zone.

8.3 Descriptions
Some commands, such as Timeset, Arm, or Bypass, require additional information (like the time to be
set, or area to be armed). A separate dialog box is displayed on selecting these commands, asking for
user input.

Changing CSID and Phone Number – Ademco

You can change the existing CSID or the Phone Numbers using the CsidChange and
ChangePhone# Commands in the Scheduler.

Changing CSID

To change CSID, perform the following steps:

Step Action

1 Double-click CsidChange in the Scheduler Commands list in the Scheduler to

select it.
The Change CSID dialog box is displayed.

2 Select your option based on the guideline below:

Option Description

CSID in Station Data CSID that exists under File/Station

Data.

CSID in Account Record CSID that was saved in the Modify

screen (panel).

First time CSID Default CSID of the panel.

Choose CSID Enter any 8-digit CSID.

3 Click OK.

Changing the Phone Number

To change phone number, perform the following steps:

Step Action

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1 Double-click ChangePhone# in the Scheduler Commands list to select it.

The Change Phone Number dialog box is displayed.

2 The existing phone number for this panel is displayed on the left side of the
Change Phone Number screen.
For each phone number, the Operator can:
keep the phone number as is (No Change)
clear the phone number (Clear), or
change the phone number (New Phone #)
In case New Phone # is selected, type the new number in the box provided.

3 Click OK.

Displaying Messages

To display messages on the panel, perform the following steps:

Step Action

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1 Double-click Message in the Scheduler Commands list to select it.

The Message dialog box is displayed.

2 Type the messages that need to be displayed on the panel, and select the
message duration.
You have a choice of sending the message to the single partition selected in
Select Partition or all the partitions.

3 Click Send to send the message to the panel.

Arming/Disarming

To arm or disarm a partition, perform the following steps:

Step Action

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1 Select Arm or Disarm as required.

The Partition Selection dialog box is displayed.

Figure 9-1 Arm/Disarm - Ademco

In FBII panels Arm/Disarm is a single option. The arm/Disarm dialog box is
displayed.

Figure 9-2 Arm/Disarm - FBII

2 Select OK (Ademco) or Select (FBII) as the case may be.

Setting the Time

To set the time in the panel, perform the following steps:

Step Action

1 From the list of commands in the Communication screen, select Timeset.

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2 Double-click Timeset or click the green arrow below the Commands list.
The following screen is displayed:

ATTENTION: FBII and Apex protocols do not offer the option of

entering the desired date and time. They use the Present Date and Time by
default.

TIP: In Guardian Panels, the time and date are displayed automatically
according to the time zones programmed in the panel.

3 The current date and time is displayed by default under both Present Date
and Time, and Enter Desired Date and Time. While you cannot make
changes to the former, the Desired date and time section allows editing.

4 Click OK.

Viewing Event Log (Ademco)

To view Event Log in Ademco panels, perform the following steps:

Step Action

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1 Select EventLogAll from the list of commands.

The Get EventLog From Panel dialog box is displayed.

ATTENTION: In case of non partition or if only one partition is selected,

the Select Partition option is not displayed.

2 You have the option of viewing the log, or uploading it.

If Upload Event log is selected, you can specify if you want a partial upload or
a full upload.

3 Select the partition on which the command is to be executed.

4 Click OK.

Shutting Down a Panel (Ademco)

To shut down an Ademco panel, perform the following steps:

Step Action

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1 Select the required shutdown command from the list of four shutdown
commands available.

2 Double-click the command or click the green arrow below the commands list.
The following screen is displayed:

ATTENTION: Although you have selected four commands, only three

are shown here. This is because the third one is Shutdown SystemOff. After
this command is executed, the panel gets disconnected and we cannot
execute any more commands

3 Select the partition for which the operation is to be performed.

4 Click Ok.

ATTENTION
After the Shutdown System ON/OFF connection is executed, the panel is
disconnected from the Compass. After Shutdown SystemOff, the panel
operation is suspended.

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Bypassing a Zone

To bypass a zone, perform the following steps:

Step Action

1 Select the ZoneBypass command.

In Ademco Panels, the Zone Bypass dialog box is displayed.

In FBII, the dialog box displayed does not ask for a partition selection.

2 Select the Partition and the Zone number to be bypassed if the panel is
Ademco, or only the Bypass Zone in case of FBII.

3 Click OK or Select as the case may be.

Sending a Test Report (Ademco)

To send a Test Report, perform the following steps:

Step Action

1 Select TestReport from the list of Commands in the Communication

screen/Scheduler.

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2 Double-click the command or click the green arrow below the commands list.
The Request Test Report screen is displayed.

3 Click OK.

TIP :During the processing of the request, you will see a ‘*’ to the left of
TestReport, which turns to a ‘#’ after the command is processed. If the command is not
executed, the failure status is indicated by an ‘&’.

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Overview

9. Database Management Utility

9.1 Overview
The Compass 2.0 database contains information about configuration details for the intrusion control
panel. It is essential that a backup of the information is taken on a regular basis. This chapter
describes how to switch over the databases, backup, restore the Compass 2.0 database, and migrate
from Compass 16 access to SQL Server databases.

ATTENTION
The change, backup, restore, and migration operations requires access to the
MS SQL Server. It is recommended to close all Compass 2.0 applications that
are open when the Database Management Utility operations are performed.

9.2 Change Database

If you have data stored across multiple databases or servers and if you want to switch between them,
use the change database option

ATTENTION
When you change your database, the previous database data is not affected.
You can again change the database to go back to the previous, if necessary.

To change databases, perform the following steps:

Step Action

1 Choose Start > All Programs > Compass Windows Downloader >
DatabaseManagementUtility. The Database Management Utility dialog
box appears.

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2 Select Change Database option. The details of the active Compass

database are displayed under Active Database Details. The
information is read only.

• Server Name - The name of the computer in which the active

Compass database resides.
• Login ID - The login ID using which you can login to the MS
SQL server.
• Database Name – The active Compass database name.
3 From the drop down list, select the name of the computer where the
database you would like to switch to resides.

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4 Select the List only local SQL Servers check box to view all the
servers in the local computer. To view all the servers in the network,
clear the List only local SQL Servers check box.
5 Select one of the following server connectivity options.
• Windows authentication credentials of current user - Select
this option if the credentials for logging on to Windows must be
used for logging on to the database.
• Server authentication using the Login ID and password
below - Select this option if the SQL Server user name and
password must be used for accessing the Compass database.
When you select this option, the following fields are displayed.

ATTENTION: If you select Compass20 server from the drop down list,
the server connectivity options are disabled as the Compass20 server is the
local computer.

6 Click Fetch Databases from Server to obtain the list of databases

present in the selected server. The list is refreshed in the Database
drop down list.
7 Click Change Database. The Compass application points to the
selected database.

9.3 Backup Database

The need of taking backup of Compass database arises when:
• Compass 2.0 MSDE databases must be ported to MS SQL Express. The active version of
Compass 2.0 supports only MS SQL Express and not MSDE. The MSDE database can be
backed up and restored to MS SQL Express.
• You want to ensure that another version of database is maintained in case there is a crash of
the old database.

ATTENTION
The format of the Compass database remains the same even after the
database is restored to MS SQL Express.

To take backup of a Compass database, perform the following steps:

Step Action

1 Choose Start > All Programs > Compass Windows Downloader >
DatabaseManagementUtility. The Database Management Utility dialog
box appears.

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2 Select Backup Database option. The details of the active Compass

database are displayed under Active Database Details. The
information is read only.

• Server Name - The name of the computer in which the active

Compass database resides.
• Login ID - The login ID using which you can login to the server.
• Database Name – The active Compass database name.

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3 Select the database Server Name from the drop down list.

ATTENTION: As the databases listed are only those present in the

local server, by default, the List only local SQL Servers check box is
disabled.

4 Select one of the following server connectivity options.

• Windows authentication credentials of current user - Select
this option if the credentials for logging on to Windows must be
used for logging on to the database.
• Server authentication using the Login ID and password
below - Select this option if the SQL Server user name and
password must be used for accessing the Compass database.
When you select this option, the following fields are displayed.

ATTENTION: If you select Compass20 server from the drop down list,
the server connectivity options are disabled as the Compass20 server is the
local computer.

5 Click Fetch Databases from Server to obtain the list of databases present in
the selected server. The list is refreshed in the Database drop down list.

6 Click Backup Database. A backup of the Compass database is taken and the
extension of the database file is .bak in the current computer The database is
stored in C:\CompassDatabase\Backup.

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9.4 Migrate Access DB

If there is a need to migrate all the user accounts present in MS Access database to a new database in
the local SQL server, use the Migrate Access Database (DB) option. The database becomes the active
database after it is migrated.
To migrate from Access DB to SQL database, perform the following steps:

Step Action

1 Choose Start > All Programs > Compass Windows Downloader >
DatabaseManagementUtility. The Database Management Utility dialog
box appears

2 Select Migrate Access DB option. The details of the active Compass

database are displayed under Active Database Details. The
information is read only.

• Server Name - The name of the computer in which the active

Compass database resides.
• Login ID - The login ID using which you can login to the server.
• Database Name – The active Compass database name.

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3 Select the database Server Name from the drop down list.

4 Select one of the following server connectivity options.

• Windows authentication credentials of current user - Select
this option if the credentials for logging on to Windows must be
used for logging on to the database.
• Server authentication using the Login ID and password
below - Select this option if the SQL Server user name and
password must be used for accessing the Compass database.
When you select this option, the following fields are displayed.

ATTENTION: If you select Compass20 server from the drop down list,
the server connectivity options are disabled as the Compass20 server is the
local computer.

5 Choose the path of the existing MS Access Database.

1 Select the Compass 1.5.8.X directory on this computer to convert your
MS Access database to SQL Express.

ATTENTION: The database folder can reside anywhere in the hard disk
or in the USB drive. However, do not place the folder on the desktop and try to
open, as it may have access privilege issues.
2 Copy the three .mdb files: Download.mdb, History.mdb, and
E20001.mdb, as well as, the system.mda file from Compass installed on
another computer, to a folder in this computer and then convert the
database.

Provide the database name to which the Access DB must be migrated.

6 Click Migrate Acess DB. The database is migrated successfully to the SQL
Server.

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 Restore Databases

9.5 Restore Databases

After the backup operation is complete, the database must be restored.The database becomes the
active database only after it is restored.
To restore Compass database, perform the following steps:

Step Action

1 Choose Start > All Programs > Compass Windows Downloader >
DatabaseManagementUtility. The Database Management Utility dialog
box appears

2 Select Restore Database option. The details of the active Compass

database are displayed under Active Database Details. The
information is read only.

• Server Name - The name of the computer in which the active

Compass database resides.
• Login ID - The login ID using which you can login to the server.
• Database Name – The active Compass database name.

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3 Select the database Server Name from the drop down list.

4 Select one of the following server connectivity options.

• Windows authentication credentials of current user - Select
this option if the credentials for logging on to Windows must be
used for logging on to the database.
• Server authentication using the Login ID and password
below - Select this option if the SQL Server user name and
password must be used for accessing the Compass database.
When you select this option, the following fields are displayed.

ATTENTION: If you select Compass20 server from the drop down list,
the server connectivity options are disabled as the Compass20 server is the
local computer.

5 Select Bak file from the drop down list. The list is refreshed in the
Database drop down list.
6 Click Restore Database. The database is restored successfully to the original
path.

9.6 Client Installation

The database backup, restore, and migrate options in the Database Management Utility are
available only with the Compass Standard installation. If Compass 2.0 is installed as a Client, the
backup, restore, and migrate options are automatically disabled.

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Overview

10. New Features in Compass 2.0

10.1 Overview
The new features in Compass 2.0 are summarized here.
• Drag and Drop Commands
• Common User Interface
• Single Window for Configuring Multiple Commands
• Simultaneous TCP/IP and dialup connection
• Activity Log
• Unattended/Unsolicited Mode Features
• Multiple Panel Usage
• Interactive Mode Features
• Export and Import Subscriber utilities
• Panels Report
• View all Customer Records
• Print Customer Detail
• Purge Event Log

10.2 Descriptions
Each of the new features is described in this section.

Selecting Commands using Drag-and-Drop

The drag-and-drop option is an alternative to the select and click method of selecting commands. This
option is supported in both Interactive Communications and Scheduling mode for all the protocols.
To select a command, click the command from the Commands list and drag it to the Selected
Commands list before releasing the mouse button. You can select multiple commands in one
operation before dragging them.

Figure 10-1 Drag and Drop Commands

Common User Interface

The Communications UI for all the protocols share the same look-and-feel. Only the commands list
differs from one panel to the other.
You can identify the panel by the Panel Name.

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Figure 10-2 Compass Communications UI

Single Window for Configuring Multiple Commands

If you have selected multiple commands that need user input for their processing, all the forms are
displayed in a single window. This applies to both Interactive and Scheduled (Unattended) modes.
For example, if you have selected the ChangePhone# and CsidChange commands, both of which
require user input, these can be configured in one Command Details window as illustrated below:

Figure 10-3 Common Window for Multiple Command Details

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Connecting through TCP/IP and Dialup Simultaneously

You can execute unattended jobs (for different Panels) through dial up mode and TCP/IP mode
simultaneously (at different Ports).

Activity Log

You can view or export the activity log in the interactive mode. If not required, you can disable this
feature. The exported activity logs must be saved in a text format.
To view the activity log, click Activity Log> View Activity Log in the menu bar of the Compass
Communications screen.

TIP
To access the Compass Communications screen, double-click the account
in the Customer grid. Then, click Communications in the menu bar of the
open panel.

The Activity Log is displayed as illustrated below. It lists the Commands that were run, the status of
execution, and the date and time when the commands were processed. It also displays some
messages if a certain command could not be processed as desired.

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Figure 10-4 Activity Log - Interactive

In the Scheduled Mode, the activity log generated can be saved in the text format, or printed.

Figure 10-5 Activity Log - Unattended

REFERENCE- INTERNAL
For more information regarding Activity Log in the Unattended Mode, refer to
step 10 of Scheduling Ademco Unattended Jobs.

Unattended/Unsolicited Mode Features

The following are some of the new features implemented in the Unattended Mode:
• A single UI caters to all the protocols and multiple ports.
• The Unattended UI shows details of the job in the queue.
• The Viewer UI shows the offline status message for an account.
• You can modify the commands that require user input, with new values, when rescheduling an
Unattended batch.
• Compass 2.0 supports the Unattended mode for Apex.
• When you launch the Unattended UI, you can use the Auto Save option to automatically save
uploaded information in the Unattended mode.

REFERENCE- INTERNAL
For more details on Unattended Mode and its features, refer to 7. Unattended
Communications.

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Working with Multiple Panels

You can schedule jobs for any number of panels, even while one of the panels is open. Only jobs for
the open Panel Application cannot be scheduled. You can schedule jobs for one panel, and while the
job is executed, schedule the next (other than the open panel).

REFERENCE- INTERNAL
For more information on scheduling, refer to 7. Unattended
Communications.

Interactive Mode Features

The following are some of the new features implemented in the Interactive Mode:
• You can stop the execution of a command before it is finished.
• The Event Log shows you the list of all commands that have been executed previously in the
Interactive mode. This is a new feature for Apex and FBII protocols. The Event Log can be
viewed from the Shell (View Log under Panel Options in the bottom toolbar) or from the
Compass Communication screen (Event Log in the bottom Toolbar).
• You can view offline status messages for an account.
• Event Log, ECP Details and Fire Test Reports are saved automatically to the database. This is
a new feature for Ademco protocol.

REFERENCE- INTERNAL
For more details on Interactive Mode and its features, refer to 6. Interactive
Communications.

Export and Import Subscriber

This feature provides the ability to export/import customer information from the Compass application.

Exporting Subscriber Information

You can export the subscriber details into a text file or an Excel sheet using the Export Subscriber
feature.
To export the subscriber information, perform the following steps:

Step Action

1 In Compass 2.0 account configuration screen, click Tools>Export

Subscriber.
The Define Export Sources dialog box is displayed.

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2 Click Add.
The Add Export Source dialog box is displayed.

3 Type a Description to the export source (For example, Customer1) and click
Ok.
The column headings in the customer information screen are displayed in the
Available Fields listbox.

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4 From the Available Fields list, select the fields that you want to export.

Click the > arrow to move the fields to the Selected Fields list and the
arrows to sequence the list in the order in which you want to export it. 

TIP: The arrows help you move the fields between Available and
Selected lists
• moves the selected item to the cursor position in Selected
Fields
• moves the selected item to the end of the Selected Fields
list.
• moves the entire list from Available Fields to Selected Fields
• moves a single Selected Field entry to Available Fields
• moves all Selected Fields to Available Fields

ATTENTION: The import action can be performed only if the Reporting

Format field is not included in the text file. So if the data needs to be imported, you
must ensure that the Reporting Format is not one of the selected fields while exporting.

5 In File Properties, specify the file type and format from the list of options. You
can save the details as an Excel file or a text file.

6 Click Export.
The Select Path to Export Subscribers dialog box is displayed.

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7 Type a name for the file.

8 Select the desired destination and click Save.

9 Click Close in the Define Export Sources dialog box to close it.
The saved file (ExportCustomerInfo.txt) contains details of the subscribers as
displayed on the customer screen of the Compass Shell.

Importing Subscriber Information

The file generated using Export Subscriber can be imported to the customer screen.
To import subscriber information, perform the following steps:

Step Action

1 In Compass 2.0 account configuration screen, click Tools>Import Subscriber.

The Define Import Sources dialog box is displayed.

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2 If the source is not defined, click Add and type a description for the source.

REFERENCE– INTERNAL: For more information on adding a new

Import Source, refer to Importing Information from Other Sources.

3 From Select Fields, select the appropriate Fields from the available fields.

4 From File Properties, select the format for the file imported.

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5 To preview the import source, click Preview.

The Test “ImportSourceName” dialog box s displayed showing a preview of the
Import file. The selected fields are displayed as columns in the same order of
selection.

6 Click Preview in Test “ImportSourceName” to select the file that contains

customer information, which was saved during export.

7 Select the exported file and click Open.

The Test “ImportSourceName” dialog box is displayed with the records.

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8 Click Close after viewing.

9 In the Define Import Sources dialog, type the account number from which the
data importing should begin. Select Ignore Header Row if you do not want to
import the header.

10 Click Import.

The Import Subscribers dialog box is displayed. To start importing from a

particular account number, type the number in the Starting Account No. text
box.

11 Select a source from the Import Sources drop-down list, if it is not already
displayed by default.

12 Click Import.
The Import Subscribers from … dialog box is displayed.

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13 Select the required file and click Open.

14 The text boxes with a blue background, under Processing, show the status of
processing of the Import command.

15 Click Close to close the Import Subscribers dialog box.

16 The information in ExportCustomerInfo.txt is imported to the customer screen.

Import Subscribers – Options

With the Import Subscriber Options, you can choose to import details of a new customer, or modify
information of existing accounts, or both.

Figure 10-6 Import Subscribers – Options

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 Descriptions

Option Description

Default Import Action The default actions are:

Add Only –You can only add new accounts where the
Receiver number-Account number combination is
different.
Update Only – You can only update customer details of
the accounts already present in the list. No new accounts
can be added.
Add/Update – You can add new accounts or
update/modify information of existing accounts.
Delete – You can delete the existing accounts.

Skip Action in Import File Import Action is a one character field that specifies the
actions to take with records in the input file. It is one of the
Available Fields in Define Import Sources dialog box.
You can select this option to skip the action mentioned in
the Import File.
Select <Import Action>in Available fields and click Help
for more details.

Importing Information from Other Sources

The Export Source is available in the Import Sources list only if the export/import operations are done
in the same Compass network. If you have to import a file given by any other source (third party) to
your Downloader, follow the instructions given below:

Step Action

1 Click Add in the Define Import Sources dialog box.

The Add dialog box is displayed.

2 Type the Description (name of the import source) and click Ok.

3 From the Available Fields list, select the fields that you want to import.
Click the > arrow to move the fields to the Selected Fields list. To move the
entire list, click 

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 Descriptions

4 Click Save. The selection is saved to the new import source.

5 Follow the steps 3 to 16 of Importing Subscriber Information.

The data from the text file is imported to the Import source and is displayed in
the same order as the Selected Fields.

REFERENCE- INTERNAL
You can also Export and Import Accounts. For more details refer to 4.9
Exporting and Importing Accounts.

Panels Report

A new utility for generating a report on the panels being used by a Compass system is provided.
However, this newly added feature can work with Compass 1.5.8.X and does not require the
installation of Compass 2.0.

Viewing All Customer Records

You can view all customer records from the Shell. A single page displays 1024 records. You can move
to the next page or previous page.

Printing Customer Detail

To print customer details, perform the following steps:

Step Action

1 Select the row/customer whose details you would like to print from the
Customer screen.

2 From the File option in the menu bar, select Print.

A form is displayed, which shows the customer details.

TIP: You can move to the first, last, previous, or next customer detail

using the button at the bottom left of the

screen.

3 Use Print Setup to configure the details of printing.

You can print only the details of one customer at a time. The customer details are printed as illustrated
below.

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 Figure 10-7 Printing Customer Detail

Purge Event Logs

Operators can now delete the Event Log data from the Compass database using this
utility.

REFERENCE- INTERNAL
For more information, refer to Purging Event Logs 4.7 Purging Event Logs.

Other Important Features

The other important features of Compass 2.0 are:

• Templates for quick and easy programming of control panels.

REFERENCE-INTERNAL: For more information, refer to 5.4 Using Templates.

• A full search utility to help you quickly finds a programming field.

REFERENCE-INTERNAL: For more information, refer to 4.5 Searching/Sorting

Customer Data.
• Multi-tiered operator levels for greater flexibility.
 REFERENCE-INTERNAL: For more information refer to 3. System Operators.
• Change button to display programming changes made before saving.
• History button to display prior programming changes.
 APPENDIX A
Error Conditions
Error Solution

Cannot find a DLL or Manually copy the files giving the error from the DLL subdirectory of Compass
VBX file to the Windows/system directory.

xx parameters This error occurs if the database is not synchronized properly at the end of an
expected, but none installation. Try running the database synchronizer again. It is possible that a
supplied DLL or VBX was not properly moved to the Windows System directory, or that
the Compass upgrade was installed onto a different directory and not the
original directory.
To see the directory where Compass was installed, run Compass and check
the database path on the login screen. The beginning of this path, before the
\database\download.mdb, is the location of the previous installation. If this
path is not the same as the upgrade, change the path to match the upgrade
directory.

“Decode.dll” error Report this error to Ademco for repair, along with the following information:
message. • The panel type.
• The type of error: “vb value invalid”, “vb type length”, “nibble length”, etc.
• The glf_id and the repeat.
Export the account and send it to technical support.

REFERENCE– INTERNAL: For information on technical support, refer

to Technical Support.

Cannot find This is caused when the Database Repair program cannot find system.mda in
system.mda when a local exe subdirectory, and the download.mdb in a local database
repairing network subdirectory (For example: C:\compass\exe and c:\compass\database).
database locally Copy the system.mda into C:\ Compass\ database, then run the Repair utility.

Compass running on The reason for this error is that the Novell Server runs out of locks. Novell
a Novell Server defaults are:
suddenly stops • Max Records per connection 500>>10,000
allowing anyone to
add new accounts. • Max File Locks per connection 250>>350
• Max Record Locks?>>20,000

"Permission denied, This error message may occur when running netload.exe from a peer-peer
cannot open system. network. Netload.exe is designed to speed up a network installation. To solve
ldb" error message. this problem, perform the following steps:

Step Action

1 Load the full installation on the network.

2 Change the shortcut for each of the client machines to run

netload.exe from the server instead of download.exe on the local
computer.

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 3 Netload checks the network drive to see if any of the files in the
exe, dll, or bitmap folders have been updated.
If any files are newer than those on the client machine, they are
copied to the appropriate local c:\compass\ subfolder. The client
machines are updated automatically without having to run an
individual installation on each machine.

Alternatively, you can set up a partitioned drive (d:) on the server and install
Compass to that drive. The server and all client machines can then run
netload.exe. Only a network administrator can change these settings. The
Head of the downloading department cannot typically change these settings.
"3041 Incompatible This error occurs when the paging software is running in the background using
database” error an older version of either MSAJT200.DLL or MSAJT112.DLL. This software
messages. has loaded the older version of these dlls to memory. To fix this situation, don't
run the paging software at the same time as Compass. Search to find these 2
dlls on the system. Compass puts them into c:\windows\system.
It is likely that this paging software has the dlls in its local directory. If this is
true, rename the dlls in the paging software directory to *.wdl. Let the paging
software use the newer dlls installed and see if the two software packages can
both run this way. Always start Compass first and then start the paging
software so as to keep the newer dlls in memory.

muscle.vbx can not If you are using Windows XP, copy the contents of the folder at X:\compass\dll
be located (where X= server drive) to the local machine at C:\windows\system. If you are
using Windows 2000, copy the contents to C\winnt\system.
Make sure to copy it to the system folder and not the system32 folder. Reboot
the computer.

Error line: 6005 3044 Perform a search for the file “download.ini”. It is located in the C:\windows or
C:\compass\databas C:\winnt directory.
e\ download.mdb Open the file and find the line “mdbpath=C:\compass\database.” Change this
isn’t a valid path line to point to the database located on the server. For example,
“mdbpath=X:\compass\database.”
Click the File, and then Save. Close the file and run netload.exe.

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Index
A Test Report 135
Common User Interface 145
Communication Server 79
Ademco Commserver See Communication Server
Launching Commserver 79 79
Unattended Jobs 109 Compass Downloader 1
Ademco Unattended Jobs 109 About 3
Alarm Control Programming 38 Customer Information 24
Communications 40 Adding Customer Accounts 24
Menu Bar 39 Changing Customer Account Information
Search 40 26
Using Templates 74 Customizing the Customer Account Screen
View 40 33
Alternate Protocol 87 Deleting Customer Accounts 26
Answer on Two Rings 87 Restoring/Purging Customer Accounts 27
Answering Machine Defeat 83, 88, 118 Searching/Sorting Customer Data 28
Apex
Launching Commserver 93
Unattended Mode 119 D
Auto Save 108
DatabaseManagementUtility 136
B Direct 83
Download Warning 87
Drag and Drop 144
BackupDatabase 138
Beep on Connect 87
Busy Detect 87 E
Bypass 134
Error Conditions 177
C Event Log 88
Exporting and Importing Accounts 32

Call Unsolicited Server 118

Caller ID 87 F
Central Station ID 16
ChangeDatabase 136 FBII
Commands 122 Launching Commserver 89
Arming/ Disarming 130 Unattended Mode 116
Change CSID 127 FBII F7702 Interface 10
Change Phone# 128 First Time Communication 86
List 123 Flexible Callback 85
Messages 129

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H Panels Supported by Compass 2.0 5
Phone line Hunt group 108
Print Customer Detail 157
Hayes Smartmodem 1200 (B) Internal Mo- Product Updates 7
dem 14 Purging Event Log Data 30
Hayes Smartmodem 1200 External Modem Purging History Data 29
14

R
I
Renaming Receiver Group 31
Information 102 RestoreDatabases 140, 142

L S
Latest Patch Information 7 Scheduled Mode 98, 105
Log On 1 Scheduler Activities Viewer 109
Log-On 1 Select CSID to Use 108
Select CSID to use 108
M Serverauthentication 138
Station Data 16
System / Software Requirements 2
Mapping Devices to IP 15 System Operators 20
Merge Compass Database 140, 144 Access Definitions 21
Mixed Mode 98 Changing Operator Names 22
Modem Setup 8 Changing Operator Passwords 22
Modem Switch Settings 13 Deleting Operators 23
Modems Updating Operator Information 23
Add Modems 11 System Options 50
Delete Modem 13
Edit Modem 12
T
N
Technical Support iv
Telco 83
New Features 144 Template 12
Time 93, 108, 131
O
U
Output 68
Unattended Communications 98
P Unsolicited Mode 98, 113, 114
USE ACCOUNT CSID 86
User-Defined Fields 18
Panel Application for Compass 2.0 42

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V

Viewing Unattended Jobs 34, 100

Windowsauthentication 138

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174 Compass 2.0 User Guide
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