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    Opmt 1103 Week 6 Lab Practice Exercise Questions and Solution On Week 6 Lab Product and Service

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    fabyunaaa
    1) A student completed practice questions from their operations management lab including: analyzing the process flow for diagnostic imaging at a hospital to identify opportunities for improvement, calculating the break-even point for an artist releasing their first album, and determining the optimal membership for downloading DVDs based on usage. 2) The diagnostic imaging process involved multiple waiting periods and transporting patients between areas which could be improved with online registration and better wayfinding. 3) For the artist's album, the break-even point was calculated as 500 albums at $5 per unit or $7,500 in sales. A pricier studio would be better if demand exceeded 885 albums.

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    Opmt 1103 Week 6 Lab Practice Exercise Questions and Solution On Week 6 Lab Product and Service

    Uploaded by

    fabyunaaa
    229 views3 pages
    1) A student completed practice questions from their operations management lab including: analyzing the process flow for diagnostic imaging at a hospital to identify opportunities for improvement, calculating the break-even point for an artist releasing their first album, and determining the optimal membership for downloading DVDs based on usage. 2) The diagnostic imaging process involved multiple waiting periods and transporting patients between areas which could be improved with online registration and better wayfinding. 3) For the artist's album, the break-even point was calculated as 500 albums at $5 per unit or $7,500 in sales. A pricier studio would be better if demand exceeded 885 albums.

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    Opmt 1103 Week 6 Lab Practice Exercise Questions and Solution on Week 6 Lab Product and Service

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    1) A student completed practice questions from their operations management lab including: analyzing the process flow for diagnostic imaging at a hospital to identify opportunities for improvement, calculating the break-even point for an artist releasing their first album, and determining the optimal membership for downloading DVDs based on usage. 2) The diagnostic imaging process involved multiple waiting periods and transporting patients between areas which could be improved with online registration and better wayfinding. 3) For the artist's album, the break-even point was calculated as 500 albums at $5 per unit or $7,500 in sales. A pricier studio would be better if demand exceeded 885 albums.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    229 views3 pages

    Opmt 1103 Week 6 Lab Practice Exercise Questions and Solution On Week 6 Lab Product and Service

    Uploaded by

    fabyunaaa
    1) A student completed practice questions from their operations management lab including: analyzing the process flow for diagnostic imaging at a hospital to identify opportunities for improvement, calculating the break-even point for an artist releasing their first album, and determining the optimal membership for downloading DVDs based on usage. 2) The diagnostic imaging process involved multiple waiting periods and transporting patients between areas which could be improved with online registration and better wayfinding. 3) For the artist's album, the break-even point was calculated as 500 albums at $5 per unit or $7,500 in sales. A pricier studio would be better if demand exceeded 885 albums.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    lOMoARcPSD|7558031

    OPMT 1103 Week 6 Lab - Practice exercise questions and


    solution on Week 6 Lab, Product and Service
    Introduction to Operation Management (British Columbia Institute of Technology)

    StuDocu is not sponsored or endorsed by any college or university


    Downloaded by Aionah Mahilum ([email protected])
    lOMoARcPSD|7558031

    OPMT 1103 Introduction to Operations management


    Week 6 Lab: Product and Service Design

    Waiting line analysis:


    Ch.6 https://www.youtube.com/playlist?list=PL34t5iLfZddts04z4t3egXIjO6jlpulm2

    1. Complete Case Problem 5.2: Herding the Patient


    2. Complete problem 6-3, 6-4 and 6-19

    Case Problem 5-2 Herding the Patient

    Bayside General Hospital is trying to streamline its operations.


    A problem-solving group consisting of a nurse, a technician, a doctor, an administrator, and a patient is
    examining outpatient procedures in an effort to speed up the process and make it more cost-effective.
    Listed here are the steps that a typical patient follows for diagnostic imaging:

    1. Create a service blueprint of the procedure and identify opportunities for improvement.
    2. Describe what elements of a servicescape would make this service more palatable to the
    customer and efficient for the hospital staff.

    Efficiency Analysis
    Transport

    Storage
    Step

    Operation

    Inspection

    Delay

    Description of the Process

    1 Patient enters main hospital entrance


    2 Patient takes a number and waits to be called to registration desk
    3 Patient registers
    4 Patient is taken to diagnostic imaging department
    5 Patient registers at diagnostic imaging reception
    6 Patient sits in department waiting area until dressing area clears.
    7 Patient changes in dressing area.
    8 Patient waits in dressing area.
    9 Patient is taken to exam room.
    10 Exam is performed.
    11 Patient is taken to dressing area.
    12 Patient dresses
    13 Patient leaves.

    Key Issues:
    - Multiple waiting period
    - Double registration
    - Labour involved in transporting patients
    Opportunity of Improvement:
    - Online or Electronic registration – patient can sign up register online / upon arrival. (eliminates double
    registration,
    - Have good layout of rooms OR clear signs so that patience can navigate on their own (eliminate
    transporting labours)

    Downloaded by Aionah Mahilum ([email protected])


    lOMoARcPSD|7558031

    P6-3. (LO 6.1)


    Mikey W. Smitty, an emerging rapper, is getting ready to cut his first CD, called “Western Rap.” The cost of
    recording the CD is $5000, but copies are $5 a piece. If the CDs can be sold for $15 each, how many CDs
    must be sold to break even?
    What is the break-even point in dollars?

    C = $5,000 VC = $5 SP = 15

    P = (SP – VC)x – FC
    0 = (15-5)x – 5,000 Mikey will have to sell 500 CDs to
    5,000 = 10x generate $7,500 to break-even
    X = 500

    P6-4 (LO 6.1)


    Mikey W. Smitty is confident that demand for his “Western Rap” CD will substantially exceed the break-
    even point computed in Problem 6-3. So, Mikey is contemplating having his CD cut at a classier (and pricier)
    studio. The cost to record the CD would rise to $9000. However, since this new studio works with very high
    volume, production costs would fall to $2 per CD.

    a. What is the break-even point for this new process?


    b. Compare this process to the process proposed in the previous problem. For what volume of demand
    should Mikey choose the classier studio?
    a) New process break-even point is
    C = 9,000 VC = 2 SP = 15 $10,395, selling 693 CD
    b) For over 885 CD for over 1334 CD
    a) 0 = (15-2)x – 9000
    9000 = 13x
    X = 692.31 VCv2+Cf2 = Vp = VCv1 + Cf1
    10x – 5000 = 13x – 9000
    b) 2500 = 13x – 9000 4000 = 3x
    11500/13 = x X = 4000/3 = 1333.333
    X = 884.61539 = 885

    P6-19
    Keisha has been inundated with product-of-the-month offers from various marketing companies. She is
    considering joining a club that allows DVDs to be downloaded from a members-only website, but can’t
    decide which membership offers the best deal. Given the cost information below, which club would you
    recommend for Keisha?
    Recommendation varies base on usage

    A is recommended if Keisha downloads less than 25


    DVDs

    B is recommended if Keisha download more than


    C = FC + VCx 25 but less than 35 DVDs

    A: 40 + 5x C is recommended if Keisha download more than


    B: 65 + 4x 35 DVDs
    C: 100 + 3x

    Downloaded by Aionah Mahilum ([email protected])

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