Mobile Device Repair Contract for Breakage / Liquid Damage

We are pleased to welcome you to the Mobile Device Repair Contract provided to you by AmTrust Mobile Solutions
India Pvt. Ltd. for the benefit of the customer of Reliance ResQ (“ResQ”).

Contract Number SCL0000017000100AMTRUST

Customer’s Name Makireddi Srinivas
Customer’s Email Address [email protected]
One Plus - OnePlus 8Pro
Mobile Device Model
Grn(8/128G/48+8+48+5MP/16MP
IMEI Number 865139042503797
Mobile Device Purchase Date 05-10-2020
Mobile Device Purchase Price 54999
Contract Period Start Date 05-10-2020
Contract Period End Date 04-10-2021
Repair Contract Fee None
Maximum Repair Benefit 54999

** Please inform us promptly of any changes & variation in the information mentioned hereinabove.

1. This Repair Contract will provide you repair service for any repair request for your Device arising from any Breakage
or any type of Water/Liquid Breakage during the Contract Period:

1.1 Maximum 2 time repair service(s) as you request during the Contract Period above for a nominal Service Fee
of Rs. 999/- for each repair.
1.2 Additional service charge for replacement in case the Mobile Device cannot be repaired.

Days after Contract Period Start Date Additional Charges

0 - 180 days 20% of Mobile Device Purchase Price
181 - 365 days 40% of Mobile Device Purchase Price
1.3 Total repair benefits up to maximum repair benefit stated above.
1.4 Easy repair request registration.
1.5 7 days a week call center, dedicated Repair requests portal, chat bot & email.
1.6 Free pick up & delivery service.
1.7 We shall pickup, repair and dispatch the device within 14 (fourteen) working days starting from the day that you
submit all the required documents to our satisfaction and pay the required service fee.

If you have a repair request, please submit it through our chat-bothttp://bit.ly/miaresq or call on 1800-102-8647.

This is an electronically generated document and customer is deemed to consent to this repair contract at the time they
receive it
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2. Terms and Conditions

2.1 Definitions:
2.1.1 Mobile Devices - Includes mobile smartphones and tablets or any other Mobile Device that may be included from time to time which should be
for domestic use only and not to be used for commercial, rental, or profit generation purposes. Details of the Mobile Device will be specified under
this Repair Contract.
2.1.2 Normal Use - Use of the Mobile Device in accordance with the manufacturer’s guidelines for mobile phone device usage including but not
limited to regular maintenance and up keep of the mobile phone device, usage of specified protection devices such as voltage stabilizers.
2.1.3 Breakage - Any visible impairment occurred to the Mobile Device during Contract Period, by involuntary and external means but excluding
minor scratches, dents or any other cosmetic damage not impacting the regular functioning of the Mobile Device.
2.1.4 Water/Liquid Breakage - Any impairment occurred to the Mobile Device during Contract Period, by an involuntary seepage of water or other
fluids inside the Mobile Device including but not limited to impairment due to rain water.
2.1.5 BER - Beyond Economic Repairs means cost of a repair is greater than the current market value (at the time of repair request) of the Mobile
Device as determined by Service Provider or 80% of the Mobile Device Purchase Price, whichever is lower.
2.1.6 Like-To-Like Model - Mobile Device with similar configuration, and quality comparable to your Mobile Device. It may be of a different
make/model.
2.1.7 Manufacturer’s Warranty - The original warranty given by the respective manufacturer in respect of a Mobile Device.
2.1.8 Repair Contract Fee - The upfront fee that you have paid to Service Provider to subscribe to this Repair Contract which amount mentioned at
the beginning of this Repair Contract.
2.1.9 Service Fee - Fee payable by You at the time You register a repair request with Service Provider.
2.1.10 Service Provider - AmTrust Mobile Solutions India Private Limited.
2.1.11 We, us, our - AmTrust Mobile Solutions India Private Limited.
2.1.12 You, your - The Customer whose details are specified in this Repair Contract.

2.2 Benefits:
2.2.1 Repairs for Breakage and/or Water/Liquid Damage which are required by you during the Contract Period.
2.2.2 Repair performed by Service Provider approved technician.
2.2.3 Service Provider will charge you with additional repair fee at applicable market rates, as determined by Service Provider, for any subsequent
repair after you exhaust the 2 time repair service provided to you under this Repair Contract.
2.2.4 If Service Provider concludes that your Mobile Device falls within the definition of BER under this Repair Contract "( BER Mobile Device"):

a. provided that our authorized technician confirms that your BER Mobile Device is an original device for example, based on assessment to
your IMEI (e.g. printed in your Mobile Device), liquid crystal display (LCD) and motherboard, Service Provider will offer you a replacement of the
BER Mobile Device with a Like-To-Like Model of Your Mobile Device provided you pay additional charges for the replacement (in addition to
Rs. 999/- service fee already paid at the time of logging the repair request) based on the day the repair request is logged with us:

Days after Contract Period Start Date Additional Charges

0 - 180 days 20% of Mobile Device Purchase Price
181 - 365 days 40% of Mobile Device Purchase Price

b. The replacement Mobile Device may be of lower retail value than the original Mobile Device.
c. you will be required to surrender the BER Mobile Device to Service Provider, and it shall be automatically deemed that you transfer all rights
of the BER Mobile Device to Service Provider.
d. the Mobile Device replacement will be delivered to you after you surrender to Service Provider your BER Mobile Device.
e. if you are not agreeable to Service Provider offer to provide the replacement Mobile Device or if you do not pay the additional charges for
replacement within 7 days of the offer, your BER Mobile Device will be returned to you in unrepaired condition.

2.3 Key Conditions:

2.3.1 This Repair Contract is valid for new Mobile Device purchased in India under a valid invoice.
2.3.2 The Mobile Device must be manufactured in India or legally imported to India and must be supported by Manufacturer’s Warranty.
2.3.3 This Repair Contract is valid only in India.
2.3.4 The Repair Contract must be purchased on the same day as that of the Mobile Device. Service Provider may require additional proof in the
form of invoices or any other document to admit or allow the repair request
2.3.5 The repair request must be raised by You and must be within the Contract Period or 7 (seven) days from the date of Breakage of Mobile
Device, whichever is earlier.
2.3.6 You must pay the Service Fee as notified by Service Provider, be available for Mobile Device pick-up, submit required documents by Service
Provider (if any) within 30 days of raising the repair request.
2.3.7 The Mobile Device shall be used in accordance with the manufacturer’s guidelines for Mobile Device usage including but not limited to regular
maintenance and up keep of the Mobile Device.
2.3.8 After repair, any salvage remaining from the repairs carried out shall be retained by Service Provider
2.3.9 If Service Provider provide you with replacement device in the case of BER, this Repair Contract will automatically be terminated with no refund
of the Repair Contract Fee and Service Provider shall have no further obligations for the remaining term of the Contract Period under this Repair
Contract.
2.3.10 Service Provider reserves the rights to terminate this Repair Contract in the case of fraud, attempted fraud, or non-disclosure of any changes
by you that affect this Repair Contract and no refund will be due to you.
2.3.11 This Repair Contract is only valid for the Mobile Device detailed at the beginning of this Repair Contract. This Repair Contract is not
assignable or transferable for any reason (including but not limited to the case of the Mobile Device being sold to or stolen by a third party).
2.3.12 In the case of a Mobile Device which is “dead on arrival” from the manufacturer within 30 days as of the date of the relevant invoice, the
Repair Contract can be transferred to the replacement device provided by the manufacturer for such dead on arrival unit. You must notify Service
Provider in writing, through the method mentioned in “Repair Request Process” section below, of any case of dead on arrival along with the details of
the replacement device given by the Manufacturer within 30 days as of your receipt of the replacement device from the Manufacturer. The Mobile
Device model and IMEI number will be updated accordingly.
2.3.13 In the case of change of IMEI number due to in-warranty repair or replacement of mother board or the Mobile Device itself, you must notify
Service Provider in writing the change of the IMEI number (including the new IMEI number) within 30 (thirty) days of the change or date of repair
request, whichever is earlier.
2.3.14 After repair, any salvage remaining from the repairs carried out shall be retained and considered owned by Service Provider.

2.4 What is not included:

2.4.1 Cost that you incurred by yourself to repair the Mobile Device with a third party.
2.4.2 Any Breakage arising from war, war like operations (whether war declared or not), act of foreign enemy, hostilities, civil war, rebellion,
insurrection, civil commotion, military usurped power, seizure, capture, confiscation, arrest. restraints and/or detainment by order of any government
or any other authority.
2.4.3 Any form of physical loss, untraceability or theft of the Mobile Device or any form of consequential or incidental loss suffered by you arising from
the Mobile Device.
2.4.4 Any loss arisen due to natural causes, fire, water, terrorism, power surge.
2.4.5 Breakage triggered by nuclear reaction, nuclear radiation or radioactive contamination from any source whatsoever.
2.4.6 Breakage resulting from overload, experiments or tests requiring the imposition of abnormal conditions.
2.4.7 Gradually developing flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time
repair or renewal of the parts affected may be necessary.
2.4.8 Deterioration of or wearing away or wearing out any part of any machine, marring or scratching of cosmetic nature to the Mobile Device caused
by external force or naturally resulting from normal use or exposure.
2.4.9 Breakage arising out of any intentional act or any failure to exercise due caution towards the Mobile Device including but not limited to incorrect
installation, incorrect set-up, usage of Mobile Device in any manner not prescribed by the Original Equipment Manufacturer (OEM) unless the service
center representative would confirm otherwise with due substantiation.
2.4.10 Impairment caused to any electronic data and/or Mobile Device software/operating system, storage media, data/records or similar intangible
items and impairment caused to the SIM card / memory card of the Mobile Device.
2.4.11 Any type of electrical or mechanical breakdown, including electrical failure or short-circuit.
2.4.12 Impairment arising from attack by unauthorized software/virus, software faults and manufacturing defect owing to which Mobile Device fails to
operate.
2.4.13 Breakage arising from internal leakage of the battery.
2.4.14 Breakage to the Mobile Device which has had its serial number label and/or similar identification labels removed, defaced or altered.
2.4.15 Any impairment covered under supplier, dealer or Manufacturer’s Warranty. Any manufacturing defect which is covered under Manufacturer's
Warranty Product defects whether latent / inherent or not
2.4.16 Any failure of the Mobile Device to operate as a result of problems with respect to the network infrastructure, Beneficiary’s network
subscription or similar service issues.
2.4.17 Where the mobile device serial number (IMEI) is removed, obliterated or altered from the Mobile Device.

3. Repair Request Process:

3.1 Notify Service Provider in 7 (seven) days from device damage date by:
3.1.1 Visiting http://bit.ly/miaresq or
3.1.2 Calling on 1800-102-8647; Monday to Sunday 9:00 am to 6:00 pm except public holidays.
3.2 Service Provider will register the repair request and inform you regarding the Service Fee that you must pay (as applicable). To the extent
necessary, Service Provider may request you to provide certain document for Service Provider to process your repair request.
3.3 Service Provider schedules pickup of the Mobile Device once you have provided the document requested to you (as relevant) and paid the
Service Fee.
3.4 Service Provider schedules pickup of the Mobile Device after receipt of Service Fee paid by you.
3.5 Service Provider gets the Mobile Device repaired through its approved technician.
3.6 Service Provider dispatches and delivers the repaired Mobile Device to you.

4. Limitation of Liability:
4.1 In the event of any loss due to negligence of Service Provider while carrying out its obligations under this Repair Contract, Service Provider’s
liability under this Repair Contract shall not exceed the Mobile Device Purchase Price specified at the beginning of this Repair Contract;
4.2 In any case Service Provider shall not be held responsible/liable for any loss of data, software, or contents including but not limited to
pictures/images, videos, downloads, music and/or any content stored in the Mobile Device.
4.3 Unless otherwise clearly proven by you to Service Provider’s satisfaction that there is negligence by Service Provider concerning the
confidentiality/secrecy of data privacy while Service Provider is carrying out its obligations under this Repair Contract, Service Provider shall not be
responsible/liable for any violation(s)/breach under the prevailing and/or proposed Laws (which may come into force) concerning the
confidentiality/secrecy of data privacy of your personal data.

5. Governing Law & Jurisdiction:

The construction, interpretation and meaning of the provisions of this Repair Contract shall be determined in accordance with Indian law and by the
Courts in Mumbai.

6. Miscellaneous:
This Repair Contract may be amended from time to time, without Your prior written consent, by Service Provider which amendment(s) will be notified
to You through the email You listed in the beginning of this Repair Contract.

7. Grievance:
In case of any grievance, You may contact Service Provider [email protected]

END OF DOCUMENT
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