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Exercise Chapter 1

This document contains 28 questions related to effective communication skills. The questions cover a range of topics including the benefits of effective communication, barriers to successful communication, ethical dilemmas, analyzing communication effectiveness, assessing audience needs, and using various communication tools and technologies. The questions are part of a learning objective-based curriculum intended to teach fundamentals of business communication. Learners are asked to analyze communication examples, develop messages for different audiences, discuss ethical scenarios, and demonstrate their understanding of communication best practices.

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siti nadhirah
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282 views

Exercise Chapter 1

This document contains 28 questions related to effective communication skills. The questions cover a range of topics including the benefits of effective communication, barriers to successful communication, ethical dilemmas, analyzing communication effectiveness, assessing audience needs, and using various communication tools and technologies. The questions are part of a learning objective-based curriculum intended to teach fundamentals of business communication. Learners are asked to analyze communication examples, develop messages for different audiences, discuss ethical scenarios, and demonstrate their understanding of communication best practices.

Uploaded by

siti nadhirah
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1-1. What benefits does effective communication give you and your organization?

[LO-1]

1-2. What process identifies the negotiated meaning between a sender and a receiver?
[LO-1]

1-3. In an organization, what are the functions of a rumor mill? [LO-2]

1-4. Why should communicators take an audience-centered approach to


communication? [LO-2]

1-5. What steps have to occur before an audience member perceives the presence of
an incoming message? [LO-3]

1-6. What are the most common barriers to successful communication? [LO-3]

1-7. List some of the ways that mobile technology is impacting business
communications. [LO-4]

1-8. How is communication affected by information overload? [LO-5]

1-9. What is an ethical dilemma? [LO-6]

1-10. What is an ethical audit? [LO-6]

1-11. Why are communication skills important for your career in relation to the
changing nature of employment? [LO-1]

1-12. Explain, with examples, how etiquette is relevant even today in audience-
centered communication. [LO-2]

1-13. How would multiple messages interfere with the process of communication and
lead to a misunderstanding?[LO-3]

1-14. What changes would you make to your email messages if you know your
recipients are typically walking or riding on mass transit when they read your
messages? [LO-4]

1-15. You’re a part of an interview panel for a unique and pivotal position in your
organization and have reached a stage at in which the final choice is between two
candidates.
Candidate1 is from outside your organization, matching the essential criteria
advertised, and is better qualified than Candidate 2.
Candidate 2 is from within your organization and has been in the role of a temporary
‘acting’ employee and does not match the essential criteria being looked for.
However, Candidate 2 has been very good during the ‘acting’ period. Discuss how
this might, or might not, be an ethical lapse. [LO-6]

1-16. Message for Analysis: Analyzing Communication Effectiveness [LO-1]


Read the following blog posting, and then
(1) analyze whether the message is effective or ineffective
(be sure to explain why) and
(2) revise the message so that it follows this chapter’s guidelines. It has come to my
attention that many of you are lying on your time cards. If you come in late, you
should not put 8:00 on your card. If you take a long lunch, you should not put
1:00 on your time card. I will not stand for this type of cheating. I simply have no
choice but to institute an employee monitoring system. Beginning next Monday,
video cameras will be installed at all entrances to the building, and your entry and exit
times will be logged each time you use electronic key cards to enter or leave.
Anyone who is late for work or late coming back from lunch more than three times
will have to answer to me. I don’t care if you had to take a nap or if you girls had to
shop. This is a place of business, and we do not want to be taken advantage of by
slackers who are cheaters to boot. It is too bad that a few bad apples always have to
spoil things for everyone.

Each activity is labeled according to the primary skill or skills


you will need to use. To review relevant chapter content, you
can refer to the indicated Learning Objective. In some instances,
supporting information will be found in another chapter, as
indicated.

1-17. Writing: Compositional Modes: Summaries [LO-1],


Chapter 4 Write a paragraph introducing yourself to your instructor and your class.
Address such areas as your background, interests, achievements, and goals. Submit
your paragraph using an email, blog, or social network, as indicated by your
instructor.

1-18. Media Skills: Microblogging [LO-1], Chapter 8 Imagine that you have just been
asked to construct four microblogs (that must not exceed 140 characters each) with
the intent of supporting a class on the importance of communication for your careers.
The microblogs will be sent every other day following your class on the subject.
Your content should follow the principles of the four tweet summary67 and include
all of the key information required.

1-19. Fundamentals: Analyzing Communication Effectiveness [LO-1] Identify a


video clip (on YouTube or another online source) that you believe represents an
example of effective communication. It can be in any context, business or otherwise,
but make sure it is something appropriate to discuss in class. Post a link to the video
on your class blog, along with a brief written summary of why you think this example
shows effective communication in action.

1-20. Planning: Assessing Audience Needs [LO-2], Chapter 3Assume that you are
running for president of a local sports club, for which there is another contender.
Although you have administrative experience in managing sports clubs,
the other contender is a professional sportsperson. Most of the club members consist
of retired sports personnel, commentators, and sports journalists, most of whom
understanding the foundations of Business Communication feel that the club lacks the
latest equipment, proper restrooms, and secure locker facilities. Write a statement to
be emailed to each member, clearly stating what you would do for the club once
elected. Remember that you need to understand the profile of your audience before
you commit to writing.

1-21. Communication Etiquette: Communicating with Sensitivity and Tact [LO-2]


Following a career development discussion that you have had with your manager, you
have been set a task designed to help you develop your written communication skills.
You wish to explore the functions of a more senior role in another department in your
organization to assess whether it is a viable career step for your personal
development. Your manager has tasked you with writing a half-page email asking the
present incumbent of this position to allow you to shadow her for two days,
recognizing the extra pressure this might cause for her.

1-22. Collaboration: Team Projects; Planning: Assessing Audience Needs [LO-2],


Chapter 2, Chapter 4 Your boss has asked your work group to research and report on
corporate child-care facilities. Of course, you’ll want to know who (besides your
boss) will be reading your report. Working with two team members, list four or five
other things you’ll want to know about the situation and about your audience before
starting your research. Briefly explain why each of the items on your list is important.

1-23. Planning: Constructing a Persuasive Argument [LO-2],


Chapter 12 Blogging is a popular way for employees to communicate with customers
and other parties outside the company. In some cases employee blogs have been quite
beneficial for both companies and their customers by providing helpful information
and “putting a human face” on other formal and imposing corporations. In other
cases, however, employees have been fired for posting information that their
employers said was inappropriate. One particular area of concern is criticism of the
company or
individual managers. Should employees be allowed to criticize their employers in a
public forum such as a blog? In a brief email message, argue for or against company
policies that prohibit critical information in employee blogs.

1-24. Fundamentals: Analyzing Communication Effectiveness [LO-4] Imagine you


have to prepare a teaching exercise for two groups of people—your classmates and a
group of tutors from a different faculty to yours. Using the five principles to consider
how audiences receive a message, analyze the two types of audience groups and make
recommendations on the approach, medium, and design for delivering the exercise to
each group. Please consider the reasoning for your ideas highlighting any differences
that may be evident.

1-25. Fundamentals: Analyzing Communication Effectiveness [LO-4] Using a mobile


device, visit the websites of five companies that make products or provide services
you buy or might buy in the future. Which of the websites is the most user friendly?
How does it differ from the other sites? Do any of the companies offer a mobile
shopping app for your device?

1-26. Technology: Using Communication Tools [LO-5] Find a free online


communication service that you have no experience using as a content creator or
contributor. Services to consider include blogging (such as Blogger), microblogging
(such as Twitter), community Q&A sites (such as YahooAnswers), and user-
generated content sites (such as Flickr). Perform a basic task such as opening an
account or setting up a blog. Was the task easy to perform? Were the instructions
clear? Could you find help online if you needed it? Is there anything about the
experience that could be improved? Summarize your conclusions in a brief email
message to your instructor.

1-27. Communication Ethics: Distinguishing Ethical Dilemmas and Ethical Lapses


[LO-6] A work colleague, prone to exaggeration and playing pranks, tells you that
they borrowed an important piece of the company’s equipment overnight to use at
home without seeking permission. While using it, they dropped it, causing some
damage, which will require expensive re-calibration, but put it back and have told no-
one but you about it. Discuss the potential and existing ethical dilemmas and lapses
within this situation.

1.28. Communication Ethics: Distinguishing Ethical Dilemmas and Ethical Lapses


[LO-6] Briefly explain why you think each of the following is or is not ethical.
a. Keeping quiet about a possible environmental hazard you’ve just discovered in
your company’s processing plant
b. Overselling the benefits of instant messaging to your company’s managers; they
never seem to understand the benefits of technology, so you believe it’s the only way
to convince them to make the right choice
c. Telling an associate and close friend that she needs to pay more attention to her
work responsibilities, or management will fire her
d. Recommending the purchase of equipment your department doesn’t really need in
order to use up your allocated funds before the end of the fiscal year so that your
budget won’t be cut next year, when you might have a real need for the money

1-29. Communication Ethics: Providing Ethical Leadership [LO-6] Cisco, a leading


manufacturer of equipment for the Internet and corporate networks, has developed a
code of ethics that it expects employees to abide by. Visit the company’s website at
www.cisco.com and find its Code of Conduct. In a brief paragraph describe three
specific examples of things you could do that would violate these provisions; then list
at least three opportunities that Cisco provides its employees to report ethics
violations or ask questions regarding ethical dilemmas.

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