Introduction

VIACK CORPORATION

VIACK corporation was established in 1999. VIACK is a private corporation that provides or
offers telecommunication software service to their customers for communicating with each other.
Headquarters is in San Jose, California (United State).Its area of service is world wide.

It introduces software. The corporation formulated VIA3 ensured coactions service software that
provided protected online meeting and communication service.VIAC work on VIA3 service and
also increase the reliability and the technique for most better communication services as well this
corporation can also amend most upgraded functions and services that can make affected
communication channels. Due to use of all these communication channels the company can
make most effective communication between their employees and with their technical persons
thorough social distance it provided most superior facilities.

Case study solution:

Answer no 01:
Communication means exchange of information from one person to another person or one party
to another party for some specific purposes .We can exchange information through speaking,
writing and by using some mediums of communications .So this case study is related to the
VIACK company that provide their services for the communication to the different business
professionals they have developed their software for the exchange of information through the
different business man can exchange information ,Work together with each other effectively .the
benefit of this software is that it saves the time ,traveling expanse ,And some other
organizational expenses .
VIACK Company used collaborative techniques .Business communications has evolved into a
fully integrated collaboration platform .It is the competitive advantage and must have the
traditional boundaries. Working together people can achieve extraordinary things .Collaboration
embraces people to engage and innovate on anytime ,Anywhere and on any device.
Collaboration enhances the agility and response time, gets products to market faster and resolve
the problems sooner .And improve the quality of interaction with your customers .with the right
information people can reach full productivity by having access to the right demand on any
device . They are focusing on the positive consumer services and experiences .It helps to build
stronger business relations .VIA3 and collaboration service that provide collaborative techniques
through 14 persons can communicate by using webcam and headset . This tool helps people to
watching on the screen, Listening and massaging facilities .Workers assemble in the central area
and they communicate to all of their employees in all of their locations.VIA3 video quality,
audio quality is improving by time to time there is an automatic feature in the microphone that
adjust the volume and participants can focus on the meeting. It permits the worker to ask their
associates into meetings without contacting everyone especially. There is built in echo
termination that controls the external noise and improves the audio quality .This is the most
effective channel of communication of VIACK Company because it is a good way of
communication and conducting the meeting in different areas as well as it provides security of
information. Business professionals can conduct meetings without any risk of theft of
information .They can communicate, share information and perform the business activities
without any fear. It also has the space to make improvements and it is getting better from time to
time.

Face to face communication is also used by VIACK company .Because of this the employees
and the workers feel respected. And then workers can easily give suggestions and opinions for
the improvement. On the other side through online communication channels, communicating
with customers and employees is the most important channel of communication. Through online
communication the information can easily and more early be reached with a decoder on time in
which one or more people connect with each other through a nonspecific distance at a time. In
case online communication is more effective, it is a channel of communication in VIACK.

Answer no 02:
Barriers of communication and ways to overcome them :

As it has many benefits and provides facilities there are also some barriers that create hurdles in
communication. That are following

● Distance :

There is the barrier of the distance because the employees are working at different locations and
it is important for the company to remain connected with them all the time with employees. And
they only can communicate with 14 people at a time.

Overcome

This problem can be overcome by improving the software accessibility.

● Lack of attention:

There is the barrier of attention in online communication sometimes the employees or

participants miss out on what they had to say while listening to others .When you strive to
correspond with people while they are on computer or mobile phone you have to compete for
their consideration . And another thing is that sometimes people cannot properly listen to the
receiver because of less attention and make some assumptions in their mind that do not actually
exist.

Overcome

This issue can be resolved by paying attention to the speaker's words or by listening to them
carefully and by providing guidance for listening throughout meetings properly.

● Irregular conversations :

We must cover the state with relevant information or topics. If our conversations are irregular we
Will not be able to get audience confidence in dealing with people .This problem can be
overcome by gathering proper knowledge regarding the work or by arranging meetings on a
regular basis.

● Cross cultural changes :

There are different cultures in different areas and their way of communication ( language)is
different from each other .There is a term of ethnocentrism that becomes the reason for
miscommunication which means evaluating the culture of others according to their own culture .
Overcome
This problem can be overcome by studying in detail the culture of others .The problem of
language can be overcome by using the single language that is English .Which can be spoken or
used all over the world.
● External Noise:

In online communication the external echo is a major issue that creates the negative impact.
Sometimes the main message cannot be delivered just because of external noise.

Overcome

This problem can be overcome by improving the audio quality of software.

● Connection issues :

In different areas there are different internet connections used for online meetings. It requires
stable internet connection in all areas from which employees are connected .Some time signal
issues occur and the connection failed .

Overcome

This problem can be overcome by using the networks area wise.

● Information Overload :

In which some time the information burden becomes more then it will become more difficult for
employees and for officers to convey one side to another because more than one people are
connected with each other at a time in the VIACK communication system.

Overcome

In which company should also improve their communication channel and try to move their
information in short ways through online services.
 ● Communication strategy :

Communication strategy is the main fax]ctor in any organization. If any company has no
communication policy then it will become more difficult to communicate with higher to lower
management and lower to higher management.

Overcome

In which the communication strategy should be more effective and easy understandable VIAC
should also improve their communication methods for more effective communication.

● Irregular Conversation :

Irregular conversation becomes a communication barrier in VIACK organization. Irregular

conversation and meeting does not create confidence between employees; it is a barrier of
communication in any corporation.

Overcome

Due to holding daily and regular meetings to increase the confidence of employees to overcome
the communication barrier.

● Distortion In Message :

During sending messages and at the time of receiving messages there are different errors that are
created in online communication when a group of people are connected with each other at a time
and the receiver does not pay any attention and is not read properly. It may be a communication
barrier.

Overcome

In which employee should pay proper attention to the message at the time of receiving and the
sender should send a message carefully for the overcome of communication barrier.

Conclusion:
It is concluded that the VIACK company is facilitating the many business officials and clients
but there are some problems that are hurdles that are affecting the communication quality. So
that can improve the quality of communication by improving the techniques Or by making
improvements in software.