Management Information System:

A management information system is an information system used for decision-making, and for
the coordination, control, analysis, and visualization of information in an organization. The study
of the management information systems involves people, processes and technology in an
organizational context. An MIS is a system intended to achieve info within a company or
organization. This includes employees, departments, projects, clients, finances, and other types
of data.
“A Management Information System is an organized portfolio of formal systems for obtaining,
processing, and delivering information in support of the business operations and management of
an organization”.
Zwass (1992)
Hardware must have the appropriate software installed to assist in a management information
system. Some common functions of MIS software include employee record keeping, invoicing,
inventory management, project planning, customer relationship management, and business
analysis. Some software programs are designed for specific tasks, such as maintaining financial
records or backing up data. Other lists are designed to be complete solutions that accomplish
multiple MIS functions in a sole software package.
Examples of MIS software include Microsoft Dynamics, Fleetmatics WORK, Clarity
Professional MIS, and Tharstern Limited. MIS programs considered especially for the graphics
and print industry include Avanti Slingshot, EFI Pace, and DDS Accura. Most MIS software
programs are available as desktop applications, though many solutions now include web-based
interfaces and mobile apps as well.
A good management information system used not only for the storage of automated data only but
must be able to backing the analysis required by management. There are many advantages of
MIS which are utilized by manager to achieve organization goal.
 Increased customer’s satisfaction.
 Improved quantity and quality of production.
 Improved Management Decisions.
 Improved operational efficiency.
 Improved Quality control and supervision.
MIS might solve some serious problems but it is not a solution toward all problems of an
organization. It cannot encounter the singular demands of each person. Mostly information
providing by the MIS is in quantitive arrangement. Therefore, it overlooks the qualitative
information like the attitude of an employee.
Management Information Systems (MIS), stated to as Information Management and Systems, is
the discipline covering the application of people, technologies, and procedures collectively called
information systems, to solving business problems.

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 1) Introduction of Case Studies:

i. Better Bites:
Better Bites is the name of a restaurant which was actually a pushcart in the University
Concourse. This was started by the three students named Paul Clermont, Sarah Odell and
Christina Healy. Paul Clermont, Sarah Odell and Christina Healy were second-year hotel and
restaurant management degree students and they remained eyeing over the business and travel
news and wistful the slow job outlook in their selected field. They had always joked about
starting a business together, but this time Paul was serious. Paul show his concern to open a
restaurant and turn into a good chef. But they did not have many funds to meet their expenses of
a restaurant. Christina suggested, “What about a pushcart in university concourse”. By starting
this small pushcart they can save large labor costs and can offer better foods within little costs.
Now this is time to create about the strategies of business and to take consent from University
Management for their Pushcart.
They ensure to meet health and safety regulations. They needed a system to record food
inventory, plastic serving utensils, paper wraps and serviettes-both cost and quantities. Keeping
trail of all information could be a problem, but computer systems would afford part of the
solution. Computer systems could track and store information they collected, help them calculate
financial information, create forms and documents even assist in future planning and forecasting.
The executive summary provided the general synopsis of who the three entrepreneurs were, what
business they planned to start, when they planned to start their operations, why there was a need
for it and where they planned to place their lunch cart. The marketing section outlined the target
market, the business’ main competitors and plans for advertising, pricing, food and supply
procurement and preparation and location of the pushcart. The financial section detailed
equipment and kitchen rental fees, the pushcart leasing fee, and initial food and supply purchase
cost.
Ruth Phillipson from the business startup scheme reviewed their plan and was impressed. She
requested some more details. Those details would help Ruth determine whether the business was
a good risk and when the loan would be paid off. Paul, Sarah and Christina’s hard work paid off.
The loan was approved they three were in business. The partners excited but understood they
needed to get started instantly to open their business in only four months.”

ii. SpareBitz.com:
This case study is about to Eric Wilson the owner of Wilson’s Appliance Repairs business
known as SpareBitz. . Customers remained confident in Eric’s skill to accept the repair if
necessary, but stood also happy to accept his guidance on how to do the reparation themselves.
Stock was a problem. With so many different appliances, each with potentially hundreds of parts,
SpareBitz often did not have what was needed. Steve recently formally gain his Business

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Studies Degree. Eric recognized that his fantasy of his son behind in his footsteps in running the
home appliance repair shop that had been in the family for two generations was not going to
occur and that was fairly right. Steve wanted to make use of the abilities and knowledge grown
in his undergraduate studies.
The number of repairs had gone down considerably over the previous few years while he had
observed that more people were asking him about spare parts so that they could do the repairs
themselves. Eric should have had faith in his son. Steve had many contacts in business industry
and one was Carl Dobson. Carl advised the Steve to make an official website of his business
which help to expand his business and more people know about them.
Carl advised the Steve to make an official website of his business which help to expand his
business. Firstly Steve said that he did not need any internet website that they are not doing
business on very large scale they are well known to their locals. Carl replied but only locals, you
should expand your business outside your local area. Firstly Steve was not agree but the next day
he think about this and make a call to Carl, Carl help him to make a website and this was really
proved fruitful. In a few years there were branches in the High Streets of more than a dozen
towns in the North East. Now the shop ‘Wilson’s Appliance Repairs’ was rebranded as
SpareBitz. Soon Eric sensed to withdraw, glad in the facts that the business was in good hands.

iii. Trent Courier Services:

Andrew Langston was the person who started the courier service business by one cycle during
his university life and after a decade he was owner of a company with 50 employees making
deliveries by both cycle and bicycle. In his university times in London, Andrew contested in the
cycling club’s races. A friend said him that he operated part-time in the local bicycle delivery
facility to keep in form, so Andrew obvious to sign up, too. After graduation, Andrew had moved
back to Stoke-on-Trent, his home, and happening Trent Couriers. Through the business
explosion in the 1990s, the speed of business dealings rise steeply. Businesses of all sizes
required further services to carry out their day-to-day dealings.
Andrew establish he could go by the cars in hefty traffic as if they were parked. He loved driving
his way up the mountains and sliding down to distribute his packages safe and complete and
always on time. He was pleased that he’d constructed his business on his repute for
trustworthiness. Companies found it inexpensive to use a distribution service than to discard their
own employees’ time consecutively across the city to make supplies. The bill for the service was
another advantage customers could get same-day delivery at prices far lower than the large
bundle delivery services could offer. So, Trent Couriers undeniably had a place to fill in
Stokeon-Trent’s business public. With the growth in industry Andrew added to his staff both
messengers and dispatchers.
In considering over the customer feedback his couriers entered into their report forms.
Messengers said numerous of his clients that had cable offices outside the capital and in nearby
towns had demanded expanded routes, he also had repeated investigations. s. So, Andrew had

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investigated the probability of adding van supplies to his business and decided to make the
transfer. Eventually, addition of a van service permitted Trent Couriers to double its size. It now
complete about 500 deliveries per day and generated revenue of incompletely £500,000 annually.
Still, even with the expansion, the key to Trent Couriers’ success remained its service quality.
Andrew insisted that every of his employees provide an equivalent on-time deliveries and
courteous service that he had when he biked the routes himself. Above all, he wanted all his
employees to enjoy the work they did. Andrew had turned to information systems to extend his
efficiency and handle growing amounts of knowledge. Information technology had helped him in
numerous areas.

Trent Couriers has relied on very high-tech hardware and software. Handheld computers had
rescued quite few new messengers who became lost in Stoke-onTrent’s back streets. They’d
found their way by bringing maps abreast of their handheld’s screen. So, information technology
was certainly critical to his employees. A few of years ago the corporate even added an internet
site offering online ordering to handle increased customer demands. Customers were pleased
with the new option. Looking back, he knew he wouldn’t be ready to sustain his business without
these technologies. Now they added two more new vans to the corporate and thanks to long and
good relations the tyre supplier offered them an honest discount on the acquisition of latest tires.

iv. Urban Scenes:

Urban scenes was a clothing variety and their key purpose was to enlarge their business to more
and more people. Therefore, they started to target the teenagers as they know most of the
teenagers follow the flowing trend. Quarterly strategic planning assembly was conducted
between the top management. Lucy Slade called that meeting. Lucy Slade was the Chief
Executive of the Urban Scenes. Lucy was a young executive who had studied Fashion and
Textile Management at Nottingham Trent University. She started in the business by designing
her own clothing line and selling it on commission to other chains. But she wasn’t satisfied with
that small niche and needed to accomplish more.
Response from teens had been heartwarming. They measured it their first choice for leading-
edge designs. Like all successful leader or professional soul Lucy has similar target to gratify her
end client with her product. Lucy said in gathering ‘First, let me tell you some exciting news
about our own Lucy’s Signature and Street wear lines. I’ve been working with Martin and his IS
staff on speeding the design-to-manufacture time frame. Martin was the firm’s chief information
officer. We’ve also drew in operations thanks, David to help established up a new supply chain
structure with our Asian industrialists. We’re setting up a digital design system to speed the
manufacturing cycle. It’s critical that our signature clothing move from inspiration to
manufacture in weeks – not the months that it has taken before.
In region the local staff is using their existing systems. They are using that systems for a long
time and hesitate to change these systems. But I’m sending my four IS specialists ready to visit
each site in their regions with the schedule for implementation and the information packs. The
store managers need to be assured that we’ll be training them and their staffs before we make the

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switch. We’ve been talking with shop personnel, and they want to build a website to expand
sales. Suzanne and James, the new district shop managers, were the last to report. Many of the
large chains have established websites to provide additional service for their customers. Since
our customer base is teens, who are generally web savvy, it makes sense to try to capture the
online market, too.
Lucy nodded. ‘Okay, we can explore that. But we don’t want to cannibalize existing sales. I’d
want the website to mirror our new store image. You’ll need to speak with both Martin and Jean
for technology and costs, and then we need to consider David’s supply and warehousing end to
support the site. Shipping goods straight to customers and allowing for their revenues would
affect our warehouse operations drastically. Lucy scanned the room and her managers’ faces. ‘I
think that about does it for now. Thanks, all of you, for your dedication. Keep the new ideas
coming we need fresh thoughts all the time. Now let’s eat lunch!’

v. Worldwide Host:

Worldwide Host a global hotel chain with premium properties in many European, Asian, and
North and South American countries has the motto ‘Your home away from home.’ Michael
Lloyd, Chief Information Officer, know all too well that the upscale chain has always prided
itself on providing personalized service and making its guests feel welcome, wherever they travel
but Worldwide Host employees’ travel experiences haven’t always run as smoothly as its
guests’. As Worldwide Host’s CIO, Michael Lloyd often travelled to the hotel chain’s properties
throughout the globe through corporate travel division.

When Michael needed to travel anywhere in the world he let them know about his visit to make
all arrangements. Travel staff would arrange the flights, stays at hotel properties and rental cars,
and then send him the information. But despite everyone’s best efforts, he’d had
miscommunications on dates, repeated calls and emails for clarification. The travel system
always frustrated Michael because it was inefficient. One day while travelling, Michael had an
idea: what if Worldwide Host moved its travel services exclusively to the Web? Allowing
employees to enter their travel needs directly into a web-based system would streamline the
reservation process and eliminate errors. Such a system could save the company a great deal of
time, and hence money.

On the basis of his personal experience Michael could know that how much it time taken and
costly to arrange business travels. Michael reasoned that with an e-commerce site, the travel
division’s employees could now serve the general public, spreading the cost of the division over
a broader revenue base. Maybe Worldwide Host could move them into a separate subsidiary. The
revenues from the subsidiary could also help offset the cost of developing the new system.

A speedy search engine is critical – customers don’t like to wait more than a few seconds for
responses when they shop on the Web. Availability of the system will be key, too. Web traffic
can spike unexpectedly, so we need to plan for peak demand.’ ‘I’m also concerned about
security. We need to assure the public that their financial information is absolutely safe with us

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or they won’t use the site. So to start with, we’ll need to explore the feasibility of each of the
options we have. Can you begin looking at the technical aspects – investigate in detail any
existing systems? In the meantime, I’ll look into scheduling and staffing. Then we’ll need to
tackle the big issue economics. Nathan will need a realistic budget for every option.

2) Cases Nature:

i. Better Bites:

The nature of this case study is to define how research and development can turn ideas to
a fully developed business, the first thing you need for doing anything is basic knowledge
and form there you start pulling research on it and do experiments and learn from
different experience to make something successful. The purpose of this case study is that
whether the business is on large scale or a small scale it always requires a proper
planning for its smooth running. Management is the backbone of the business. In this
case study tem work showing good results because everyone in the team have different
strengths for doing different tasks.

ii. SpareBitz.com:

In this study a family owned business is facing downward trend in sale and the son of the
business owner who just newly graduated has knowledge of modern tools to increase
sales. We learn that how a simple appliance and spare parts shop which was not doing
well turn into a good business with the help of Information Technology and the use of
Proper Internet Services.

iii. Trent Courier Services:

From a single person on bike to a courier company with multiple assets the nature of the
case study sets an example for every one that how in depth a person can make solution to
its business problem when he starts it from the scratch. In this case study they use the
mapping system to get an easy access to their customers to provide them a good services
and make their deliveries in time.

iv. Urban Scenes:

In Urban Scenes case study, we well-read about the management and team work. If all
the responsibilities are managed by one person there will be the most chances of
mistakes, but it will be good to handle all departments to their related persona.
Furthermore, by implementing the new technology you can run the business more
smoothly. Urban Scenes priority is to attract the customers by their appearance and strong

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 system and to expand business. Expansion of business in other regions with help of
information and management information system to help manage supply chain of already
made stores and newly added stores.

v. Worldwide Host:

We all have heard about “necessity is mother of all invention” so the nature of this study
brings all the problems which made them innovate to this level that not just an
organization gets it benefit but all other people gets the benefits too. Worldwide Host
case study let us know that the use of web address is more comfortable for the customers
now days. Instead of visit physically the counters and book their reservations the
customers can easily book their hotels, airlines or cars by a simple procedure. The use of
information technology not only helps the customers but also prove helpful for the
business itself as in this case study.

3) Cases Problems:

i. Better Bites:

In this case study the main problem was that business was started by three university
level students and their major problem was funds. They all were jobless and have only
funds which can fulfill their study’s needs. They as a team make plans, organize things,
and take a decision to take a loan which proved fruitful for them. They needed to plan a
menu and price items and then track which offerings generated the most revenue. They
needed a system to record food inventory, plastic serving utensils, paper wraps and
serviettes both costs and quantities. But the Major one problem is the arrangement of
funds after the planning of business.

ii. SpareBitz.com:

The business was not doing too well. The number of repairs had gone down significantly
over the past few years although he had noticed that more people were asking him about
spare parts so that they could do the repairs themselves. Stock was a problem. With so
many different appliances, each with possibly hundreds of parts, SpareBitz frequently did
not have what was needed. Shop was only known by some locals and they did not have
done any advertisement of their business that’s why no people know about that shop.

iii. Trent Courier Services:

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 There were lots of problem Andrew has faced from riding bicycle in city facing accident
and happenings to accidents losing customer parcel and also there information to contact
them, his journey was on complete roller-coaster full of problem until he started thing to
resolve them by forming up some system. the main problem was that Trent Couriers had
no system for traffic alerts then, so some messengers were stranded in the chaos. They
did not use any communication channel in their company except the paper letters or
notes.

Once when there was an accident of their messenger and he was landed in emergency
Andrew didn’t know where his messenger was until he regained consciousness and had
the nurse’s telephone. Further they not use any mapping technology they only send those
messengers for delivery who know that ways best. Initially they were providing delivery
services only on bicycles and it were difficult for them to carry heavier things or to go
many far places within time.

iv. Urban Scenes:

Urban scene are running business with more than 40 stores, with having expansion plan
in mind the supply chain is disturbing the overall business flow and some of the store
needs to be set up with latest fashion trends or remodeled for teen agers. They also had to
face a problem that in back times Urban Scenes need about month to produce their
products. she wasn’t satisfied with that small niche and needed to accomplish more. No
stores in which her fashions were sold had the image that she wanted her clothes to
convey.

v. Worldwide Host:

Outdated travel division one of the top problems in this case study, Travel staff would
arrange the flights, stays at hotel properties and rental cars, and then send him the
information. But despite everyone’s best efforts, he’d had miscommunications on dates,
repeated calls and emails for clarification and, on more than one occasion, a missed
airline connection because of a change in the airline schedule that didn’t get passed along
to him.

When Michael needed to travel anywhere in the world he let them know about his visit to
make all arrangements. Travel staff would arrange the flights, stays at hotel properties
and rental cars, and then send him the information. But despite everyone’s best efforts,
he’d had miscommunications on dates, repeated calls and emails for clarification. The
travel system always frustrated Michael because it was inefficient.

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 4) Cases Problems Solution:

i. Better Bites:

Keeping track of so much information about business plans and other things could be a
headache, but computer systems would provide part of the solution. Computer systems
could path and store information they composed, help them calculate financial
information. As same they have done and make an executive summary provided the
general synopsis of who the three entrepreneurs were, what business they planned to
start, when they planned to start their operations, why there was a need for it and where
they planned to place their lunch cart. The financial section detailed equipment and
kitchen rental fees, the pushcart leasing fee, and initial food and supply purchase cost.
Ruth Phillipson from the business startup scheme reviewed their plan and was impressed.
She requested some more details. Those details would help Ruth determine whether the
business was a good risk and when the loan would be paid off. Paul, Sarah and
Christina’s hard work paid off. The loan was approved they three were in business.

ii. SpareBitz.com:

The more he thought about it the more he realized that his business was living in a pre-
web age. It was his get-up-and-go that had shaken his father’s old- fashioned business
into a thriving enterprise. Steve used his business acumen to formalize these relationships
to make sure that SpareBitz thrived. Steve had made sure that each shop was managed by
someone who was capable of undertaking the repair if need be so that they could give the
best possible advice to the customer who wanted to buy the spare part and do the work
for themselves.
Over the years Eric had built up excellent relations with the various suppliers. It was the
boast of SpareBitz that if they didn’t have the part they would get it within a week.
Moreover with the help of his friend Carl, Steve make an internet website which not only
advertise their business but make easy for the customer to check from their work place
whether they have the desired item or not.

iii. Trent Courier Services:

Still, even with the expansion, the key to Trent Couriers’ success remained its service
quality. Andrew insisted that each of his employees provide the same on-time deliveries
and courteous service that he had when he biked the routes himself. Messengers were on
the front lines, and they represented the company to customers, so their attitudes and hard
work were critical to Trent Couriers. Maintaining a fleet and drivers took the business to
an entirely new level, but it also allowed Trent Couriers to deliver a wider and more

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 profitable range of services – deliveries no longer had to fit in a backpack or bike basket.
Ultimately, adding a van service allowed Trent Couriers to double its size.

Over the years, he’d had some run-ins with messengers over slack work habits, and a few
had quit or just didn’t work out and were let go. Andrew had documented problems in
employees’ computerized personnel files when necessary. But overall, he considered his
employees part of an extended family and valued their loyalty. Ongoing training for
messengers and dispatchers was important to maintain service levels. Above all, he
wanted all his employees to enjoy the work they did.

iv. Urban Scenes:

They started working a season ahead of the rest, the upcoming system for speeding
design to manufacture time frames. With most of our manufacturing in Asia, we needed a
way to get the designs to the various shops faster. So that system will cut our time frames
substantially. Lucy Slade took the next step and opened her own store, making sure it fit
her clothing’s image. The response from teens had been gratifying. They considered it
their first choice for cutting-edge designs. From her first store, she’d gradually built a
small chain of 40 shops and expanded from selling her designs to including other
manufacturers’ compatible lines. Lucy added, we’re setting up a digital design system to
speed the manufacturing cycle.

v. Worldwide Host:

Since we’re on the subject of the needs for the new system, have you discussed setting up
a development team to investigate the possibilities?’ asked Judith. ‘We need members
from your travel division, hotel management and reservations staff, and in-house IS staff,
to start with. Worldwide Host also had to provide web services to be in the competition.
Michael reasoned that with an e-commerce site, the travel division’s employees could
now serve the general public, spreading the cost of the division over a broader revenue
base. Maybe Worldwide Host could move them into a separate subsidiary. The revenues
from the subsidiary could also help offset the cost of developing the new system.

5) Information Technology Implementation:

1) Better Bites:

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 Paul, Sarah and Christina agreed to start their business, they had no clear idea of the
amount of work involved. They each had certain skills to contribute innate skills and
skills they had polished in their modules and they were excited about becoming
entrepreneurs. They needed a system to record food inventory, plastic serving utensils,
paper wraps and serviettes both costs and quantities and many other things related with
business.
Computer system could help them in resolving this issue but then the main issue is that
they don’t have knowledge of computer. They used computer just for fun, sending mails
to their families etc.

Computer systems could track and store information they collected, help them calculate
financial information, create forms and documents and even assist in future planning and
forecasting. The entrepreneurs knew they needed to become proficient in information
systems so that they could concentrate on their real business – running the lunch cart and
attracting customers. They were determined not to take shortcuts and if information
systems could help them, they would use them.
In short without an ERP System its not be possible for even a small business to control
many types of data. They used ERP effectively to control each and every department of
business and aspects.

2) SpareBitz.com:

With the help of his friend Carl, Steve make an internet website which not only advertise
their business but make easy for the customer to check from their work place whether
they have the desired item or not. Furthermore, using of an ERP system they can have a
better grip on the inventory, easy access to customers and strong grip on the debtors and
the creditors. In modern age business ERP play a vital role in developing a positive image
of business in front of customers.

3) Trent Courier Services:

With the addition of a van service, Andrew needed to develop new pricing scales and
schedules. He used his financial information system to calculate all the costs that went
into a delivery – such as van purchases and maintenance, fuel costs and driver wages.
Then he added a profit margin. Mobile phones and emailed delivery notices had certainly
helped him maintain better contact in the field. Now if a messenger didn’t arrive on time,
he knew it sooner and could check the problem out directly. Access to satellite offices,
suppliers or clients.
Information technology had helped him in so many areas:
• Automating payroll and accounting services.
• Streamlining customer paperwork.
• Tracking equipment maintenance and supplies.

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 • Routing deliveries.
• Maintaining customer and messenger contact.
• Providing customized services on the Web.
• Handling customer and employee database files.
Handheld computers had rescued quite a few new messengers who became lost in Stoke-
onTrent’s back streets. They’d found their way by bringing maps up on their handheld’s
screen. So, information technology was certainly critical to his employees. A couple of
years ago the company even added a website offering online ordering to handle increased
customer demands. Customers were pleased with the new option.

4) Urban Scenes:

“In Urban Scenes case study Lucy Slade, the CEO of Urban Scenes, organized a meeting
with her different department’s higher management. As business accomplished from
small B2B business to own Retail and then soon to be go for Online Website too. In front
of Lucy, Managers of different departments present their roles by which they will help
the business to expand and to be more profitable.
David Moore, head of operations, spoke. ‘Lucy already told you about the upcoming
system for speeding design-to-manufacture time frames. With most of our manufacturing
in Asia, we needed a way to get the designs to the various shops faster. So that system
will cut our time frames substantially.
E-Commerce department responded that we’ve been talking with shop personnel, and
they want to build a website to expand sales. Many of the large chains have established
websites to provide additional service for their customers. Since our customer base is
teens, which are generally web savvy, it makes sense to try to capture the online market,
too.”

5) Worldwide Host:

They form an information system by which they gather all the data on hotels, airlines and
then they share it on the web page from there a customer can find which hotel is vacant
on which date and which flight is available at what day or what time, in this way they
made travelling for peoples less hectic and improved their business. . Michael reasoned
that with an e-commerce site, the travel division’s employees could now serve the general
public, spreading the cost of the division over a broader revenue base.

The companies could trim the transaction fees they now paid to travel agents for each
reservation, saving out-of-pocket expenses. TripExpert.com, was born. A speedy search
engine is critical – customers don’t like to wait more than a few seconds for responses
when they shop on the Web. Availability of the system will be key, too. Web traffic can
spike unexpectedly, so they need to plan for peak demand.’ They also concerned about
security. They need to assure the public that their financial information is absolutely safe

12
 with us or they won’t use the site. Trust in our security will be crucial’. Keeping track of
so much information could be a headache, but Information Technology would provide
part of the solution.

6) Conclusion:

i. Better Bites:

Paul Clermont, Sarah Odell and Christina Healy were second-year hotel and restaurant
management degree students and they were looking over the business and travel news
and lamenting the sluggish job outlook in their chosen field. They began work, fleshing
out the section of the plan to provide an overview of their business. The marketing
section outlined the target market, the business’ main competitors and plans for
advertising, pricing, food and supply procurement and preparation and location of the
pushcart. The financial section detailed equipment and kitchen rental fees, the pushcart
leasing fee, and initial food and supply purchase cost. Ruth Phillipson from the business
startup scheme reviewed their plan and was impressed. Paul, Sarah and Christina’s hard
work paid off. The loan was approved they three were in business. The three partners
were excited but realized they needed to get started immediately to open their business.

It’s a lesson that it is never too late to start on any plan and doing experiment is just one
thing coming up with plans after doing proper research is a blessing, it is never easy to
start a business but once you are in it then then always work according to plan and always
make a system.

ii. SpareBitz.com:

Eric Wilson was the owner of a shop and doing business from his two family generations
of home appliance repairs shop names as “Wilson’s Appliance Repairs”. Eric handed
over his ongoing business to his son Steve. Steve was recently gain degree of Business
Studies from University. Business was not going too well at that time.

With the help of his friend Carl, Steve make an internet website which not only advertise
their business but make easy for the customer to check from their work place whether
they have the desired item or not. Furthermore, using of an ERP system they can have a
better grip on the inventory, easy access to customers and strong grip on the debtors and
the creditors. In modern age business ERP play a vital role in developing a positive image
of business in front of customers.

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 Introducing new ideas in running business helped sparebitz boost their business and
overall performance, from repair shop to selling spare parts for electronics they always
reform plans to benefit them self and customers

iii. Trent Courier Services:

Andrew competed in the cycling club’s races. A friend told him that he worked part-time
for the local bicycle delivery service to keep in shape, so Andrew decided to sign up, too.
After graduation, Andrew had moved back to Stoke-on-Trent, his hometown, and started
Trent Couriers. It was the best way he could think to combine his love of cycling with the
need to earn a living.

Throughout his expansions, Andrew had turned to information systems to increase his
efficiency and handle growing amounts of data. Handheld computers had rescued quite a
few new messengers who became lost in Stoke-onTrent’s back streets. They’d found
their way by bringing maps up on their handheld’s screen. So, information technology
was certainly critical to his employees. A couple of years ago the company even added a
website offering online ordering to handle increased customer demands. Customers were
pleased with the new option.

From the day when Trent courier started continues changes for betterment have been
made and the best part which took his business to next level was continually re investing
and getting new assets for providing services batter and on time than before, the
information system in such business model is blessing as having customer record
increases the overall business.

iv. Urban Scenes:

Urban Scenes was a clothing brand and Lucy Slade was the CEO of Urban Scenes. She
started the brand with B2B Business strategy but it was not satisfying for her soon she
step into the own retail business and try to expand her business. Lucy in order to make
business more successful and more profitable Lucy organized a meeting with higher
management of brand. Each manager presenting his department present the different
aspects to CEO that will be useful for business success.

Information Department added that they introduce that ERP system which will be useful
to manage all information relating business like inventory, sale and purchase, debtors and
creditors etc. Budgeting department state that the ERP system help them manage the
budget for the business. On the basis of previous data they will manage the budget of
business and it will help them to be save from any inconvenience.

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 E-Commerce department further added that by launching our website on the internet we
will be able to sell our products on the internet too. The customers who think they can’t
visit the shop physically due to any reasons can order their product online and we will
deliver his/her products at her home by just pressing one button. Urban scene is clothing
line business with already 40 outlets in business but for business expansion a firm supply
chain is required to deal with mass stock reloading on store and on the other end
manufacturing end also needs to know what article is to reorder from where house or
remanufactured to meet customer demand.

v. Worldwide Host:

Michael Lloyd, Chief Information Officer of Worldwide Host. Face the difficulties while
arranging his official flights through travel staff like miscommunications on dates,
repeated calls and emails for clarification. The travel system always frustrated Michael
because it was inefficient. One day while travelling, Michael had an idea: what if
Worldwide Host moved its travel services exclusively to the Web? Allowing employees
to enter their travel needs directly into a web-based system would streamline the
reservation process and eliminate errors. Such a system could save the company a great
deal of time, and hence money. In order to compete other hotels it’s now necessary for
Worldwide Host to provide services through web address.

Customers could go online at their convenience to arrange their travel plans. The cost to a
single company was a major hurdle. A new combined site would allow each company to
share the cost of setup with its partners, plus draw more web traffic than single sites. A
speedy search engine is critical – customers don’t like to wait more than a few seconds
for responses when they shop on the Web. Availability of the system will be key, too.
Michael was worried about the customer’s financial information must be safe.

Travelling is never an easy task when you have plan cancellation travelling becomes
more hell but in such a time getting your hotel booked on earlier date and flight re
scheduling, buy using modern tools of information technology this issue has been
resolved. Their worldwide reservation is model to be followed.

7) Future Directions:

i. Better Bites:

Business is not a charity it is done for the purpose of earning profit. With the perfect grip
on all data and records and liking and disliking of customers they will better know which
product they should produce in larger quantity and which should be in smaller quantity in
future. This will not only increase their profit but also take a good care of what the
customer wants, where customer like their which product, from where their customers is

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 really belongs to, according to weather conditions which is the need of customers, what is
the purchasing power of their general customers, even they can easily advertise their all
products by sending the text message on their customers cell by clicking just one button.

These all things is only possible with a strong and fast backup and these strong and fast
backup is not possible without the help of ERP System. As discussed earlier restaurant
today needs to be more on online then in dining as the trends for business are reforming it
is batter to form such information system where customer can place its order with
complete customization to dishes.

ii. SpareBitz.com:

In the future by making an internet website which not only advertise their business but
make easy for the customer to check from their work place whether they have the desired
item or not. Furthermore, using of an ERP system they can have a better grip on the
inventory, easy access to customers and strong grip on the debtors and the creditors. In
modern age business ERP play a vital role in developing a positive image of business in
front of customers.
Trent courier are providing services at many level and delivering parcels in decent
amount of time, but to improve his system in which also future direction is hidden is to
work on parcel delivery by pin location. In modern age the people are living very fast
lives. Due to their increased responsibilities no more people have more time to visit the
shops physically and waist too time to purchase little things. So. In this phenomena if
people are provided service that will entertain them by just clicking one button it will
provide more satisfaction to customer and more business to seller.”
Many other web sites and ecommerce pages are dealing in this kind of services which
sparebitz is providing, but for future direction work is to be done in new technology and
there assembling.

iii. Trent Courier Services:

With the help of internet service they will be able to provide their services online to their
customers. Customers will have not to visit their office physically for any kind of
delivery instead they will book their order from their computers and representative of
Trent Courier Service will come to the said place by customer and pick his parcel then
deliver to desired place. On their official website they shall make the groups area wise
which helps to easily know that which area belongs to which representative.

By this not only customer but the company itself will feel easy to take a decision to
whom individual they should want to send to take a delivery parcel without wasting any
time. They can issue a tracking number to their customers at the time of picking their
parcels which the customer can easily enter on their official website and know the exact

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 current location of their parcels. Furthermore in any future they will be able to check
which parcel on which date received by which person at which time at which place.

iv. Urban Scenes:

In Urban Scenes case study I will suggest that they can increase their business by the help
of implementation of ERP System. This system will help them to produce their product
within a time. This will help them to replace the old designs to the fresh designs. The sale
man no need to memorize the price of a single item he can know the price by scanning of
bar code in system. This will increase their grip on the on hand inventory. They can fulfill
the shop racks within time. Business budget can be made easily on the basis of previous
data they stored in this system.
If you take any information from International Markets you not need to store it in manual
registers or notes which can be theft or can be misplaced. This will store all data for years
in it and you can get that data just by one click at the time of need. Most of the fashion
and garment store runs in the same way on shop and online but to improve customer
experience there should be virtual outfit testing plat form so that customer can check
before buying the item, in this also lays the future direction for study.

v. Worldwide Host:

Worldwide host the area which needs to be work done is booking of any sort using help
of real time GPS, in this way we are booking places more accurately and can see the
google live and can see people recommendation for a place or a service. In this
phenomenon if people are provided service that will entertain them by just clicking one
button it will provide more satisfaction to customer and more business to seller.
If they provide merge online service to customers where they can check the prices of
different hotels, airlines, car companies by just simply using the internet and can easily
book the desired hotel, airline or the car they want. This service will provide the customer
a next level of satisfaction and E-Commerce Department of Worldwide Host will be
given extra revenue to the business. They should use the web address and merge all
details of different categories on the online page. This use of Information Technology
will help in future too.

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