Card Printer Firmware Update

Use the Card Printer Firmware Update program and these instructions to update the firmware in
the card printer.

Before You Begin

The Card Printer Firmware Update program is designed for specific printer firmware releases.
Make sure that you are using the correct version for each installed printer. Refer to the Entrust
Datacard website for details about the printers, drivers, and operating systems supported by this
program.

USB-connected printers must have the Card Printer Driver installed before you start the firmware
update.

What You Need

Before you begin the firmware update, have the following ready:

 Card printer. Connect the printer to the PC or to the network.

Make sure that all system components, such as a laminator or embosser, are connected
properly and powered on. The USER button on the printer glows green, and Ready displays on
the front panel when the system is ready.

Connecting the printer to the PC via USB requires the Card Printer Driver.
Installing the Card Printer Driver is optional for network-connected printers.
 Firmware Update Program. Use the enclosed CD, or download the appropriate firmware
update program file. Contact your service provider for assistance, if needed.

 Continuous electrical power to the printer. If power to the printer is interrupted before the
new firmware file completely replaces the old file, the printer defaults to the original
firmware.

Card Printer Firmware Update Instructions

Update the Printer Firmware
1. Double click the firmware .exe file to start the Firmware Update installer:
Datacard_Card_Printer_Firmware_xx.xx.x.x.exe

Click Yes on the User Account Control dialog box, if it displays.

The installation begins and a progress message displays.

It may take several minutes for the installer to start as the installation files are
prepared.

2. A message displays when the setup files are installed. Click OK.

3. Select the printer to update.

 If the Card Printer Driver has been installed, select the printer you want to update from
the list of installed printers.
XX.X.X-X

XX.X.X-X

Card Printer Firmware Update Instructions 2

  If the Card Printer Driver is not installed, you can add one or more printers by entering
the IP address for each network-connected printer you plan to update.

i. Click Add Printer to display the Add Network Printers dialog box.

XX.X.X-X

ii. Enter the printer's IP address and a printer name (optional).

XPS Card Printer XX8XX

iii. Click or press Enter to add the printer.

To remove a printer, select the printer from the Added Printers list and
click

iv. Click Done.

Card Printer Firmware Update Instructions 3

 4. With the printer selected, click Connect.

XX.X.X-X

XX8XX

XX.X.X-X

When the Firmware Update program connects to the printer, the printer model, serial
number, and current firmware version display, and the Update button becomes active.

5. Click Update to transfer the firmware update file to the printer.

XX.X.X-X

XX8XX

XX8XX XXXXXX XX.X.X-X

XX.X.X-X

Card Printer Firmware Update Instructions 4

 The PC sends the updated file to the printer. The message Updating… displays as the
firmware update file is transferred to the printer.

XX.X.X-X

XX8XX

XX8XX XXXXXX XX.X.X-X

XX.X.X-X

Warning: Do not power off the printer during the update process. If you need to power off
the printer, wait until the update completes and the printer has restarted.

Important:

 If you are updating firmware in different types of printers, the amount of time required to
transfer the new firmware file to each printer may vary.

 As the firmware is updated, the printer's front panel displays the message Downloading
Firmware and the percentage complete. The USER button light glows green.

 If the printer is interrupted during the firmware update process—for example, due to a
power failure or a disconnected power cable—the firmware stays at the current version.
You must restart the Firmware Update program to update to the newer version.

 If you have a USB connection to the printer, the Firmware Update program might fail to
find the printer after it is updated. This is because the printer address has changed. You
can ignore this error message. The printer firmware has been updated correctly.

Card Printer Firmware Update Instructions 5

 When the firmware has finished transferring, the printer restarts, indicating a successful
update. The printer will power off and restart.

XX.X.X-X

XX8XX

XX8XX XXXXXX XX.X.X-X

XX.X.X-X

XX

6. When the firmware update is complete, the updated firmware version displays in the Current
Version field and on the printer's front panel.

XX.X.X-X

XX8XX

XX8XX XXXXXX XX.X.X-X

XX.X.X-X

XX.X.X-X

Card Printer Firmware Update Instructions 6

 7. Click Exit to close the update program. The following message displays:

Entrust Datacard is required by law to provide the names and license information
for open source software (OSS) used in our products.

Click Yes to view the Open Source Software attribution table PDF file for the firmware. You
also can print the document when you open it for viewing. Click No to finish uninstalling the
update program.

 The attribution table PDF also is placed in the temp folder on the computer,
allowing you to view it at a later time.
 If necessary, you can run the firmware update program again and exit without
updating a printer, allowing you to select to view the attribution table PDF.

8. When prompted to uninstall the Firmware Update program from the PC, click Yes to remove
it now, or No to remove it later using the Windows Control Panel.

A message displays as the program is removed.

Your printer is ready to print cards with the updated firmware.

Datacard is a registered trademark of Entrust Datacard Corporation. Entrust is a registered trademark in the United States and
other countries. All other trademarks are the property of their respective owners.
© 2018. The design and information contained in these materials is protected by US and international copyright law.

January 2018 539929-001, Rev. F