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Pbe 1 Hci

The document describes two situations involving user testing of computer systems. For the first situation, icons for a spreadsheet package will be tested with various types of users to measure the speed, accuracy, and clarity of icon recognition. Representative tasks like printing, formatting, and creating charts will be examined. The second situation involves testing a group decision support system used by a law firm. Representative legal tasks will be evaluated using a cognitive walkthrough with solicitors, assistants, and clients. Measurements will focus on the accuracy of information, audit trails of discussions, and potential for screen clutter or confusion. Both evaluations will involve having participants complete tasks while experts observe and provide feedback.

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Arul Velan
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90 views3 pages

Pbe 1 Hci

The document describes two situations involving user testing of computer systems. For the first situation, icons for a spreadsheet package will be tested with various types of users to measure the speed, accuracy, and clarity of icon recognition. Representative tasks like printing, formatting, and creating charts will be examined. The second situation involves testing a group decision support system used by a law firm. Representative legal tasks will be evaluated using a cognitive walkthrough with solicitors, assistants, and clients. Measurements will focus on the accuracy of information, audit trails of discussions, and potential for screen clutter or confusion. Both evaluations will involve having participants complete tasks while experts observe and provide feedback.

Uploaded by

Arul Velan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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JUN 2020

DDTS3A
PN NUR HAFIZA ABDIL RAHMAN

01DDT19F1184 THAYAABARAN A/L MANICKAM


01DDT19F1244 LINNGESWARAN A/L ATHITAN
01DDT19F1051 VISNU NAIR A/L SURESH
01DDT19F1072 VENOTTE A/L KUMAR
01DDT19F1216 HARI HARAN A/L MURUGAN
DFP 30033 HUMAN COMPUTER INTERACTION
PROBLEM BASED EXERCISE 1

SITUATION 1

You are at an early stage in the design of the spreadsheet package, and you wish to
test what type of icons will be easiest to learn.

I. The technique used

 Heuristic evaluation

II. The participants

 Accountants
 Students
 Office workers
 Secretaries
 Home users
 Academics such as lecturers, researchers and higher education students

III. Representative tasks to be examined

 Printing spreadsheet
 Formatting the cells in spreadsheets
 Adding functions
 Sorting the data
 Generating graphs and charts such as bar graphs, line graphs, pie charts and
more

IV. Measurements that would be appropriate

 Speed of recognition
Which means, how fast the participants is able to find out the right icons

 Accuracy of recognition
Mening how precisely the users or the participants can recognise the icons involved
in spreadsheets

 User-perceived clarity
It means that how well the user is clear about each of usability of each of the icons

V. Demonstrate outline plan for carrying out the evalution


Evaluation made by testing all the participants involved with many examples of icons
in different styles.
SITUATION 2

You have developed a group decision support system for a solicitors'


office.

I. The technique used


 Cognitive walkthrough

II. The participants

 Solicitors
 Legal assistants
 clients

III. Representative tasks to be examined

 Compensation claims
Prerogative that demanded by an employee who was injured, disabled or suffering
from illness in connection with work
 Plea bargaining
an arrangement between prosecutor and defendant whereby the defendant pleads
guilty to a lesser charge in exchange for a more lenient sentence or an agreement to
drop other charges.
 Complex issues with different levels of expertise needed
Any official based issues include various professionals

IV. Measurements that would be appropriate

 Accuracy of information presented and accessible


 The level of truth of audit trail of discussion
 Clutter in screen which may cause confusion
 Confusion that due to participants speak one at a time in alternating turns

V. Demonstrate outline plan for carrying out the evaluation

Evaluate by having experts walk through the system when performing tasks. If there
are any alteration or correction should be made, the experts commenting is a must
in this evaluation .

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