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Curriculum Vitae
Stefanus Ujulawa

Current Address: lingkungan 4 mekepulauan bunaken no 462

CAREER
PROFILE Enthusiastic, self-motivation, outgoing personality. Able to deal with
customers in a polite and friendly way. Well-experienced complaint
handler. Able to work independently using initiative and as a part of a
team to tight deadlines. Able to lead and supervise subordinates
effectively. Willingness to work hard and under pressure. Able to train the
staffs to achieve their common goals, set policies and standards for the
company, out of the box thinker who can work under high pressure and
accept challenges and give quick quality-driven results.

Email:[email protected]

Date of birth : September 15th 1984

Nationality : Indonesian

Contact Details : Indonesia line number (+6221) 85253858779)

Marital Status : Married

Professional History:

● Oasis dive resort & spa

Feb 12th 2019– jun 2020

Hrd admint. Duties Responsibility

 Ensuring the report of staff on the system was correct following schedule
 Has full awareness, of staff need as name tag, Id and bpjs
 Attend the meeting breafing as required
 Inform other operating departments of matters related to operations, notably such information of the
update the company
 Schedule routine inspections with Hrd mgr to each departure netting monthly.
 Appraise appearance, discipline and efficiency of all staff
 Maintain a steady flow of communication between hrd and team
 Ensure consumption of Hrd supplies is under control

● Four Seasons Hotel & resort Jimbaran Bali

One of best 5 star luxury hotel in Bali Indonesia offering 142 villa , 4 F&B outlet, Bar and 24 hours In Room
Dinning Service. Located in Jimbaran Bay Bali of Indonesia

Hrd staff (February 02nd 2011– Feb 2, 2017

Duties Responsibility

 Report to work according to roster time

 To maintained clean and save work environment
 To be aware of hotel news update and promotion in the resort
 Ensure the standard are, maintained according to SOP each dept
 Ensure all the colleagues and leaders receive the necessary training report the staff
 Ensure the proper organization of all equipment to be smooth operation
 Make arrange for employee of the month and assist in service for decorating
 Maintained communication internal department and external department
 Responsibility for compiled the files progressive action for staff related with performance issue
Compiled all the department LQA result 

● Banyantree Bali Indonesia

One of best 5 star luxury in Bali offering 62 Villa , 3 F&B outlet, Bar and 24 hours In Room Dinning Service and
executive lounge. Located in Ungasan Bali of Indonesia

In Room Dinning Assistance Manager (February 02nd 2008 – March 31st 2009 )

(Pre Opening Team)

Duties Responsibility work environment

 To be aware of hotel service and promotion in order to assist any guest

 Keep an Up- to date the menu and beverage list knowledge
 Review all the group resumes and BEO
 Ensure the standard are, maintained according to SOP each shift
 Ensure all the colleagues and leaders receive the necessary training
 Ensure the proper organization of all service equipment to be smooth operation
 Supervises and assist in service for VIPs
 Check out going order and make sure all accurate and meet the time lines
 Maintained daily food and beverage requisition
 Maintained communication internal department and external department
 Responsibility for progressive action for staff related with performance issue
 Conduct Probation and annual appraisals in line with company guidelines
 Coach , counsel and discipline staff to enhance the performance
 Assist in monitoring and control department cost and monthly department budget
 Conduce daily shift briefing and daily department training and monthly training calendar
 Coordinate amenities order and maintained the communication with kitchen department
 Ensure all the IRD payroll is submitted accurately end of closing payroll day
 Work with other F&B leader to ensure all the F&B department have adequate leadership and colleague
coverage
 Observation and ensure all colleague demonstrating behavior
 Ensure the department reach 100% or maximum LQA result
 Ensure all the all staff is implemented safe food handling and Hygiene standard
 Evaluated any guest command and feedback to ensure the guest is satisfaction
 Assisting department head to achieve department goal
 Developing all the staff by improving their weakness with providing training

● Raffles Hotel Dubai

One of Best 5 star luxury in Dubai UAE offering 214 some of the most spacious rooms in the city

Featuring luxurious rooms and suites, this award-Winning Dubai hotel, each with a generously-sized private

Balcony.  10 restaurants and bars offer an extensive array of dining, entertainment and clubbing options, while

Raffles Amrita Spa beckons with a pampering menu to relax, revitalize and rejuvenate. As well 24 hours butler

Service

December 22th 2006 – December 20th 2008

In Room Dinning Order Taker (Pre Opening Team)

 Duties Responsibility

 Report to work according to roster time

 To maintained clean and save work environment
 To be aware of hotel service and promotion in order to assist any guest
 Keep an Up- to date daily special food and beverage available and promotion
 Review all the group resumes and BEO
 Ensure the standard are, maintained according to SOP each shift
 Ensure are VIPs in house is up-date on daily basis and share it to other colleagues
 Check out going order and make sure all accurate and meet the time lines
 Assisting Supervisor to maintained daily food and beverage requisition and check daily guest par stock
and supplied
 Maintained communication and good relation within the department and other department
 Up selling food and beverage product in order to achieve department budget
 Assisting supervisor or assistance IRD manager to do monthly training report and monthly training
calendar
 Coordinate amenities order and maintained the communication with kitchen department
 Ensure all the IRD payroll is submitted accurately end of closing payroll day
 Assisting Supervisor or Assistance IRD manager to prepare special amenities for VIPs arrival and VIPs in
house
 Maintained the Standard according to SOP to ensure we reach 100% or maximum LQA result
 Implemented safe food handling and Hygiene standard
 Evaluated any guest command and feedback to ensure the guest is satisfaction and record and share to
other department
 As designated trainer conduct the daily department training

● Four Seasons Hotel Doha:

Gazing over the Arabian Gulf, with its own private beach and a marina curved at its feet, Four Seasons is a
traveler’s haven fashioned to the finest international standards. It is the centerpiece of Doha’s outstanding
waterfront landmark, the West Bay business and residential complex. Offering Four Seasons Hotel Doha’s 232
spacious guest rooms, including 57 suites, provide homelike comfort within an ambience of exclusivity.
Located on floors three through 18, they enjoy expansive views of the city, the Cornice and the Arabian Gulf.
Most feature a step-out private balcony. 6 F&B Outlet including Cigar Bar and 24 hours In Room Dinning
Service

March 12 2004 – December 04 2006

Order Taker

Duties Responsibility

 Report to work according to roster time

 To maintained clean and save work environment
 To be aware of hotel service and promotion in order to assist any guest
 Keep an Up- to date daily special food and beverage available and promotion
 Review all the group resumes and BEO
 Ensure the standard are, maintained according to SOP each shift
 Ensure are VIPs in house is up-date on daily basis and share it to other colleagues
 Check out going order and make sure all accurate and meet the time lines
 Assisting Supervisor to maintained daily food and beverage requisition and check daily guest par stock
and supplied
 Maintained communication and good relation within the department and other department
 Up selling food and beverage product in order to achieve department budget
 Assisting supervisor or assistance IRD manager to do monthly training report and monthly training
calendar
 Coordinate amenities order and maintained the communication with kitchen department
 Ensure all the IRD payroll is submitted accurately end of closing payroll day
 Assisting Supervisor or Assistance IRD manager to prepare special amenities for VIPs arrival and VIPs in
house
 Maintained the Standard according to SOP to ensure we reach 100% or maximum LQA result
 Implemented safe food handling and Hygiene standard
 Evaluated any guest command and feedback to ensure the guest is satisfaction and record and share to
other department
 As designated trainer conduct the daily department training

Private Butler Service

Room service server (Pre Opening Team)

Duties Responsibility

 Report to work according to roster time

 To maintained clean and save work environment
 Ensure guests receive prompt, courteous, pro-active and personalized service
 Clean and maintain all butler areas including occupied and non-occupied rooms, pantries, stores,
equipments, perishables, stationary
 Check the expiry dates of all perishables and practice optimum usage of resources
 Liaise with Private Dining and check on a regular basis to ensure amenities, resident preferences and other
such points are taken care of and carried out flawlessly
 Maintain appearance, discipline and efficiency at all times
 Ensure that consumption of guest supplies is under control
 Practice tactful up-selling of hotel products and facilities
 Ensure repeat guests are met and greeted on a daily basis and profiles are updated
 Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying
particular attention to their needs and requests
 Ensure good regular communication amongst the team and Resident Service Manager
 Take regular inventories of all items within the jurisdiction of Butlers and inform the Supervisor for any
fresh stocks required
 Attend daily briefings and note information about guests and functions in the hotel
 Fully understand the difference in guest levels (VIPs) and Room Categories
 Ensure the upkeep of all guest rooms and report any maintenance faults to Supervisor
 Respect guest privacy and do not discuss guests’ private information with colleagues
 Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed
about the same
 Report any Lost and Found to the Supervisor and Housekeeping Coordinator
 Maintain all reports and records and meet deadlines
 Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
 Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met
 Check all items (amenities/ laundry etc.) before delivering them to the guests
 Offer information about various hotel facilities and services to guests
 Demonstrate discretion and courtesy when entering into the private space of guests
 Adhere to OH&S policies and procedures

Period : January 2001 to Feb 2004

Organization : The Regent Hotel, Kuala Lumpur
Position : Banquet Captain

Period : December 1999 to December 2000

Organization : The Ritz Carlton Bali
Position : In Room Dinning

Email: stefen_ [email protected]

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Education:

Hotel and Tourism Training Institute (STP) Nusa Dua, Bali – Indonesia
Diploma III Hotel Management
Graduate 2001 )

Language skills

Indonesian : Mother tongue

English : Fluent

Arabic: Basic
Others Achievement

Nominated of Employee of the month on October 2005 at Four Seasons hotel Doha

Designated Trainer at Four Seasons Hotel Doha

Team Building Raffles Dubai UAE

Train the trainer four seasons Hotel Doha

Time Management Training

Conflict Management Training

Anger Management Training

Hygiene and Food Service Handle Training

Raffles Makkah Palace Communication and Team Building Training

Raffles Service Fundamental

Area Of Expertise

Hotel System:

OPERA V. 5.0.02.01/20

FIDELIO V. 7.13
Material Control Food and Beverage Order System
Micros System
Microsoft Office