08 BM Baltimore Handout Opt1 FNL

Commonly WATER AND SEWER SERVICE LINE
Asked Questions PROTECTION
What am I responsible for?

As a homeowner, you are responsible for the maintenance and repair of the
external water service line from the exterior wall of your home to your property
line; and for the sewer service line, from the exterior wall of your home to the
property line or cleanout.
Who is eligible for coverage?
A residential homeowner with sole responsibility for the exterior water and sewer
service lines may be eligible. Residences not affixed to a permanent foundation,
recreational vehicles and properties used for commercial purposes are not
eligible. If you live in a development community with a condominium, co-op or
homeowners association, your exterior water and sewer service lines may not be
an individual homeowner’s responsibility, so please check with your association
before deciding if coverage is right for you.
What is covered?
The covered cost to repair or replace the water and sewer service lines that are
damaged due to normal wear and tear, not accident or negligence. Exterior Water
Service Line-No annual benefit limit with as many service calls as you need for
covered repairs to the line from the city meter to the shut off valve inside your
home. Exterior Sewer Service Line-Up to $10,000 annually with as many service
calls as you need for the sewer line that takes wastewater away from the external
wall of your home to your property boundary or clean out, which is normally
located next to the property boundary.
Exclusions apply. To see full Terms and Conditions with complete coverage
and exclusion details prior to enrolling call 1-855-807-6631 or go to
BaltimoreServiceRepairs.com.
How much will it cost?
As a City of Baltimore customer, you can now receive a special introductory rate of
just $5.99 per month for the first year of coverage for your water and sewer service
lines. You will be renewed annually at the then-current renewal price (currently
$8.49 per month). Individual coverage for your water and sewer service lines are
also available.
Who is HomeServe?
HomeServe‡ is an independent company that provides emergency home repair
services and protection solutions to homeowners across the U.S.
Once I have coverage, when can I make a service call?
Your plan will start 30 days after your enrollment is processed. During this 30 day
period you will receive the full Terms and Conditions, with complete coverage and
exclusion details, to help you decide if coverage is right for you. You can make a
service call immediately after your plan starts.
What is the cancellation policy?
You can let us know any time before your plan start date that you no longer want
this coverage and receive a refund of any monies paid. If you do, your plan will not
start and payment will not be taken. You may also cancel within 30 days of your
start date for a full refund less any claims paid; cancellations after the first 30 days
of your coverage will result in a pro-rata refund less any claims paid.
What quality of repair can I expect?
Local, licensed, insured and City approved plumbers will be responsible for
handling your covered emergency. Covered repairs are guaranteed against
defects in materials and workmanship for one year.
For more information call toll-free 1-855-807-6631

or visit BaltimoreServiceRepairs.com COVERAGE PLANS
omeServe USA Repair Management Corp. (“HomeServe”) is an independent company
H
‡ brought to you by
separate from the City of Baltimore and offers this optional service as an authorized
08_BM_BRO
representative of AMT Warranty Corp., the contract issuer. Your choice of whether to
participate in this service plan will not affect the price, availability or terms of service from
the City of Baltimore. Charges for this optional service will not appear on your City issued
water/sewer service bill. HomeServe’s corporate offices are located in Norwalk, CT.
Important Information Regarding Your Water and Sewer Service Lines
Both the exterior water and sewer service lines, from the exterior of your house to the property line or cleanout,
are the responsibility of the homeowner. If you were unfortunate enough to suffer a leak, break or clog in these
lines, it would be up to you to find a plumber and pay for the repairs, which could cost you thousands of dollars.
The City of Baltimore wants its customers to be prepared and to have the best possible service in the case of such
an emergency. So we invite you to enroll in optional Exterior Line Coverage from HomeServe.
With this coverage, you’ll receive as many service calls as you need with no annual benefit limit for covered
repairs to repair or replace your water service line; and as many service calls as you need up to $10,000 annually
for covered repairs to repair or replace your sewer service line. Additional benefits include:
• All covered repairs are guaranteed for one year • Emergency Repair Hotline available 24/7
• No deductibles • Access to HomeServe’s network of qualified plumbers
Property
Boundary
Sewer
Cleanout
Water Main
Sewer Main
Homeowner's Responsibility
City of Baltimore's Water Responsibility
City of Baltimore's Sewer Responsibility
Individual coverage plans for your water and sewer service lines are also available.
Choose coverage that’s right for you. For more information call toll-free 1-855-807-6631
or visit the secure website BaltimoreServiceRepairs.com.

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Commonly WATER AND SEWER SERVICE LINE

Asked Questions PROTECTION

What am I responsible for?

For more information call toll-free 1-855-807-6631

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