Support Engineer at Amazon

This job posting is for a Support Engineer position on Amazon's Kindle Engineering Support team. The team provides tier 3 and 4 production engineering support for Kindle digital products, working with development and operations teams. Key responsibilities include troubleshooting support tickets, coding operations and maintenance projects, software deployment support, developing support tools, and customer notification. The ideal candidate has a computer science or engineering degree, 2+ years of development or technical support experience, and skills including Perl, Python, shell scripts, Linux, Java, SQL, and XML.

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Support Engineer at Amazon

Uploaded by

Pawan Nani

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

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Support Engineer at Amazon

Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world
class software for our customers!

The Amazon Kindle Engineering Support team provides tier 3/4 production engineering support and is
also responsible for providing multifaceted services to the Kindle digital product family of development
teams and working with production operations teams for software product release coordination and
deployment. This job requires you to hit the ground running and your ability to learn quickly and work
on disparate and overlapping tasks that will define your success.

Some of the key job functions:

● Provide support of incoming tickets, including extensive troubleshooting tasks, with

responsibilities covering multiple products, features and services
● Work on operations and maintenance driven coding projects, primarily in Perl or shell scripts,
web technologies, with the potential for Java based projects
● Software deployment support in staging and production environments
● Develop tools to aid operations and maintenance
● System and Support status reporting
● Ownership of one or more Digital products or components
● Customer notification and workflow coordination and follow-up to maintain service level
agreements
● Work with the support team for handing-off or taking over active support issues and creating a
team specific knowledge base and skillset

Basic Qualifications:
● BS in Computer Science, Engineering or a related technical field
● 2+ years overall development/technical support experience
● Experience in Perl/Python/shell scripts
● Knowledge of the UNIX/Linux operating system
● Knowledge of Java-based technologies
● Ability to write intermediate level database queries. SQL skills.
● Understanding of XML/SOAP, web services, workflow modelling, web application
development, and industry-standard commerce systems