Important information: Adaptations of the Terms of Use of the Home Connect App are necessary.

Hereinafter, we provide you with the current and soon to be valid Terms of Use. Please note that for
technical reasons when the change is due, you will get the request to confirm the new Terms of Use in the
Home Connect App.

A. Until 30.03.2021 applicable Terms of Use:

Terms of use
for the Home Connect app

1. Basis of agreement

The company Home Connect GmbH, Carl-Wery-Strasse 34, 81739 Munich, Germany (hereinafter the
"Operator") hereby provides you with the Home Connect app free of charge for installation and use on your
mobile device(s). Further information on the Operator can be found in the imprint of the Home Connect app.
These terms of use ("Terms of Use") shall be in force between you as the user of the Home Connect app
and the company Home Connect GmbH as Operator of the same. Only the Operator becomes your
contractual partner. Once you have completed the registration, these Terms of Use shall form the binding
contractual basis for using the Home Connect app. You may consult and save these Terms of Use in the
Home Connect app under "Settings". The language version of the country you select in the registration
process applies. In countries with several national languages, the Operator can offer several language
versions.

2. Functions and services offered by the Home Connect app

The Home Connect app serves to manage household appliances ("Appliances") that are compatible with
Home Connect and to provide other services (e.g. tips for using certain Appliance programs, recipe
suggestions or suggestions to increase energy efficiency) in connection with your Appliances.
The functions offered by the Home Connect app vary depending on the specific type of device. Explore the
Home Connect app to see which specific functions are available to you.

Your user ID, information on your Appliance and your control commands are transmitted to a server ("Home
Connect Server") via a data connection; the server transmits your control commands. Please refer to the
Data Protection Information for further information on how data are treated.

You may only use the full functionality of the Home Connect app if you are logged in to your Home Connect
user account, if your Appliances are allocated to your Home Connect user account (“Pairing”) and if your
Appliances and the Home Connect app have established a data connection with the Home Connect Server.
To facilitate the initial Pairing of your Appliance with the Home Connect app, certain Appliances allow
activating a Bluetooth signal emitted by such Appliance during the pairing process. After completion of the
pairing process or if no connection with the Home Connect app on your mobile device is established after
activation of the Bluetooth signal, the Bluetooth signal is automatically deactivated again after a maximum
of 15 minutes. After Pairing, you can reactivate the Bluetooth signal on your Appliance, e.g. to connect your
Appliance to the user accounts of other users or to connect compatible accessories to your Appliance.
If you disconnect your Appliance from the Home Connect Server in the Home Connect app, you will only be
able to use a limited range of functions and services visible in the Home Connect app within the scope of
the WiFi connection that covers the Appliance (“WiFi-only use”). For security reasons, we discourage
managing an Appliance through the WiFi-only setting for a long period of time as this will prevent you from
receiving any available, security-relevant software updates for your Appliance.
If you deactivate your Appliance's WiFi connection in the Home Connect app, your Appliance will not be
able to establish a connection to the Home Connect Server. Moreover, deactivating this connection also
means that the Home Connect app cannot be used to control your Appliance.

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For security reasons, some Home Connect functions require not only a command prompt via the Home
Connect app, but also a manual confirmation and/or manual activation on the Appliance itself. The Home
Connect app shall inform you of such requirement accordingly. For certain Appliances, it may be possible
to deactivate in the usage settings of your Appliance this factory-set additional manual confirmation
respectively this manual activation. This allows you to start directly these Appliances from outside of your
home network. Please note that this may involve certain risks if you start the Appliance remotely (e.g. a third
person in your household might have made changes to the loading of the Appliance). The limitations of
liability pursuant to Section 15 of these Terms of Use shall also apply here.

3. Registration process

Use of the Home Connect app beyond the demo area requires the creation of a user account (registration).
You generally need to provide, as a minimum, your first and last name, the location of the Appliance
(country), your email address (user ID) and a personal password for registration to be successful. You may
have to provide other details in some countries.

Before completing the registration process, the registration data you entered will be displayed again. Here
you have the possibility to correct possible input errors. Once you have successfully registered for the Home
Connect app, you will receive an email confirmation (or SMS confirmation, depending on the country) and
your user account will be activated. The email (or SMS) will contain a link that has to be followed to then
confirm registration. With activation of the user account, the user agreement is concluded.
4. Logging in to your user account

You should keep your password private; do not reveal it to third parties. If you lose your password or if you
suspect that a third party has gained access to it, you are obliged to notify the Operator immediately using
the contact information provided in the Home Connect app and to change your password. Use the "Change
password" function and/or the "Forgotten your password?" function in the Home Connect app to change
your password or create a new one.

Most functions and services offered by the Home Connect app can only be used if you are logged into your
user account. If you have successfully logged in to your user account, you will remain logged in until you
logout. The exception is if you do not perform any actions in the Home Connect app within 90 days after
you logged in. In such event, for security reasons, you will be automatically logged out of your user account.
It is possible to re-login. Please note that despite its convenience, not logging out of the Home Connect app
after usage increases the risk of third parties who have access to your mobile device using the Home
Connect app without authorisation. You are liable to the Operator for any form of misuse by third parties.
Exiting/Closing the Home Connect app has no impact on your user account login status.
Without logging in to your user account, you can only use the limited functions and content in the demo area
of the Home Connect app.

5. Requirements for use

To allow you to use the part of the Home Connect app which requires registration, the following conditions
have to be fulfilled:

- you are a private consumer and at least 18 years old,

- you have set up a user account as part of the registration process,
- you operate your Appliance in a country where the Operator offers the Home Connect app (list of
available countries may be retrieved from the Home Connect app).

In order to use the Home Connect app, it has to be installed on a web-enabled, mobile device that runs a
supported operating system (see www.home-connect.com for a list of supported mobile devices). The
mobile device and the Appliance have to be provided by you and connected to WiFi through an adequate
internet router. Beyond the Appliance's WiFi coverage, your mobile device will require another data
connection. During offline operation, the device may be operated as an "unconnected" Appliance. If the WiFi
connection is deactivated or if the mobile device is outside the reach of the WiFi connection, the Appliance

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cannot be managed via the Home Connect app. You shall be responsible for bearing any costs arising from
the data connection (also for downloading updates of the Home Connect app or the Appliance’s firmware,
content as well as for transmitting images). The Operator shall not be liable for the availability and/or quality
of the data connection.
By downloading the Home Connect app, you acknowledge that you are not a permanent resident of any
state that is subject to U.S. embargo regulations, has not been designated by the U.S. Government as a
terrorist supporting state, and are not personally on a U.S. Government list of prohibited or restricted parties.

6. Use of the Home Connect app by multiple users

In accordance with the scope specified under item 9, the Home Connect app may be used by multiple users,
whereby each user has to have their own user account. If multiple users add the same Appliance to their
user accounts (e.g. in a family or flat share), the user who first added the Appliance to their user account
("Main User") shall be entitled to remove the Appliance from the accounts of users who added it at a later
stage. The Main User may assign their Main User privilege to another user. All users of an Appliance can
see the respective device status in the Home Connect app and issue control commands if need be.
The use of third-party services (see item Error! Reference source not found.) shall generally only affect the
account of the user who chooses to engage such services ("Third-Party Service User"). The data sent to
the third-party provider may contain data pertaining to the usage behaviour of other Appliance users. The
Third-Party Service User undertakes to inform the other Appliance users about the purpose and scope of
data collection and the further processing and use of data by the provider of the third-party service before
they actually engage such service. Moreover, they will obtain the consent of all users with regard to such
data handling.

7. Third-party services

Services integrated into the Home Connect app offered by third parties and services offered by third parties
which enable external access to an Appliance using their own, separate application expand the potentialities
of the Home Connect app. The use of such integrated and/or external services generally requires your
Home Connect user account to be connected to an existing user account held with the third-party service
provider. An Internet connection is required to connect your Home Connect account to your existing third-
party account.
Any special terms of use defined by the Operator which apply to the use of third-party services that are
either integrated into the Home Connect app or offered externally can be found under "Integrated services"
and have to be accepted separately, if applicable, before such services are used. Only the special terms of
use governing third-party services which have been linked to your user account shall apply here. Please
note that besides the Operator's general terms of use and the special terms of use for integrated and/or
external services, terms of use provided by the third-party service provider may also apply. The third-party
service provider shall be solely responsible for the latter.
The integration of third-party services in the Home Connect app and/or linking to external services constitute
additional functionalities, the availability of which the Operator shall not be held responsible for and the
provision of which the Operator may, in principle, discontinue at any time without warning. As a general rule,
the Operator is not able to check the data transmitted by the third-party service provider in terms of accuracy
and completeness and therefore assumes no liability to this extent.

8. Software updates

The complete operability and functional reliability of the Home Connect app in connection with your
Appliance can only be ensured if the updates made available for the Home Connect app are installed
promptly; the same goes for any updates to the Appliance made available by the manufacturer. An update
of the Home Connect app may require you to update the operating system of your mobile device in order to
be able to continue using the Home Connect app. Updates of the Appliance are meant e.g. to improve

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existing functionalities, correct errors or add additional functions or content. Before the first update of your
Appliances you respectively – in case of multiple users – any user has to confirm the download and the
installation of such update in the Home Connect app. For further updates of the Appliances you respectively
– in case of multiple users – the Main User according to item 5 can choose between different options (e.g.
if such updates shall generally be downloaded and installed automatically, if this should be the case only
for security related updates or if for each update it should be decided individually on the download and the
installation). This setting can be changed at any time in the app – in case of multiple users – by any user
(also being effective for other users). In very exceptional cases (e.g. if required for product safety or data
security reasons or in case of certain types of appliances), we reserve the right to directly download and
install updates to the Appliance irrespective of these settings. You declare your consent to such automatic
update of the Appliance. If we had to make such automatic update, we would inform you about it. During
the installation of an update of the Appliance (irrespective of the type of update), the electric power to the
Appliance shall not be cut and the connection to the Internet shall not be interrupted.
The Operator shall not be held responsible for errors affecting the Home Connect app or the Appliance or
for any damage arising from the fact that you have not or not fully downloaded and/or installed available
updates of the Home Connect app or the Appliance. You should therefore promptly download and install all
updates made available. We will inform you on the availability of updates to the Appliances in the Home
Connect app.

9. Push notifications

In the Home Connect app setting, you can choose whether you want further notifications in the form of push
notifications.
If you have set the control for the push notifications within the Home Connect app to "on", the Home Connect
app can inform you about the consumption of consumables (e.g. detergents or tabs) based on your user
and appliance data stored in the user account and the data transferred from your connected Appliances, as
well as keep you up-to-date on new content within the Home Connect app and tips on handling your
Appliances.
If you have given us your marketing consent, we can also inform you – within the scope of the consent given
– via push notifications for example about warranty extensions, accessories suitable for your Appliances,
offers for consumables, new programs or discount campaigns.
To purchase products or services that do not relate directly to the Home Connect app (e.g. a warranty
extension, accessories or consumables for your Appliance), please click on the link provided by the external
provider. You will be redirected to the third party's offer where you can purchase the corresponding services.

10. Rights of use

The Home Connect app as well as the services and content that are included in the Home Connect app are
all copyright protected.
For the term of this user agreement, you shall be granted a non-exclusive, non-sublicensable, non-
transferable and revocable right of use to gratuitously utilise the Home Connect app and the services and
content included therein exclusively for the purposes agreed in these Terms of Use and in accordance with
these Terms of Use and applicable law. In particular, you may not copy, edit, revise, amend, decompile
(reverse engineering) or convert the Home Connect app – unless otherwise permitted by mandatory law.
The rights granted to the digital content only allow the usage with Home Connect compatible household
appliances. Such content is only compatible with such household appliances.

To provide the Home Connect services, you grant the Operator a non-exclusive, sub-licensable, non-
transferable, worldwide right to use the uploaded content (e.g. images of the camera in the refrigerator,
videos of the vacuum cleaner robot or notes that you add to a recipe). Such granting of rights is limited in
time to the duration and in content to the fulfilment of the user agreement. The granting of rights to the

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images of the refrigerator camera also includes the right to use these images for the further development of
object recognition algorithms beyond the end of the user agreement.

11. Use of content

If you use suggested content (e.g. cooking recipes), please make sure in advance that such content is
suitable for you personally. For example, use dishes or suggested ingredients only if they do not pose a
health risk with regard to your individual health (e.g. due to allergies). In case of suggestions for expiration
dates/consumption recommendations for food, please make sure that the food is in fact still safe for
consumption. Please also double-check again suggested programs (e.g. washing or drying programs)
before starting your Appliance with such program.

12. Availability of functions and services

The Operator shall make reasonable efforts to make available all of the functionalities and services offered
by the Home Connect app, including the integration of and links to third-party services. However, technical
difficulties may arise, temporarily interrupting such availability. No claims may be made against the Operator
if availability is disrupted.

13. Relocation / onward sale / third-party use

Should you relocate your Appliance to a different country, i.e. not the country where it was originally put into
operation, you are obliged to change the country settings in your user account accordingly. Please note that
using the Home Connect app in another country may be subject to different terms of use and a different
data protection statement. If your country does not feature in the list of supported countries, you will not be
permitted to continue using the Home Connect app. The use of the Home Connect app together with an
Appliance which is not permitted to be used in the respective country is prohibited. In case of doubt, please
contact the manufacturer of your Appliance.
If your mobile device is sold or passed on to a third party, make sure to first log out of your user account
and delete the Home Connect app. It will then no longer be possible to (re)assign the mobile device to your
user ID or Appliance. If you sell the Appliance, be sure to restore the factory settings. This will sever the link
between the Appliance and your user account.
If you purchased your Appliance second-hand, check the account settings in the Home Connect app to
make sure that no unknown users are linked to the Appliance. In case of doubt, be sure to restore the factory
settings. Please refer to the Data Protection Statement for more information on data protection.
If, contrary to the stipulations under items 4 and 5 of these Terms of Use, you allow third parties to use your
Home Connect app via the mobile device on which the app is installed, you will be responsible for ensuring
that the Home Connect app is used in accordance with these Terms of Use and the applicable laws.

14. Liability

The Operator shall be liable to you, without limitation, in the case of deliberate action, gross negligence and
fraudulently concealed defects for any damage caused by the Operator or its legal representatives or
agents. In the case of slight negligence, the Operator shall be liable to you, without limitation, for any injury
to life, limb or health. Beyond this, the Operator shall be liable to you only insofar as it has violated an
integral contractual obligation, this being an obligation whose fulfilment actually enables the proper
performance of this agreement in the first place and the abidance by which you, as contractual partner, may
regularly rely on. In such cases, liability shall be limited to compensation for the foreseeable, typical damage.
The Operator's no-fault liability for damages for defects already existing upon conclusion of the contract
shall be excluded to the extent permitted by mandatory law. The liability of the Operator in accordance with
the provisions of applicable product liability law shall remain unaffected by the above provisions.

15. Changes to the Terms of Use

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The Operator shall be entitled to make changes to the Terms of Use under the following conditions:
The Operator may subsequently change or deviate from services provided with the Home Connect app if
the agreement of the change or deviation is reasonable for you, taking into account the interests of the
Operator. Accordingly, only such changes or deviations are reasonable that do not change the overall
character of the services and become necessary due to circumstances occurring after conclusion of the
user agreement (e.g. discontinuation or changes to the services of Home Connect partners; changes in
laws or changed market situations).
Other changes that do not affect the Home Connect app services can be changed by the Operator without
the requirement of reasonableness.
As a general rule, we shall inform you via the Home Connect app and/or by email of any changes to be
made to the Terms of Use which may impact on the contractual relationship no less than six weeks before
such changes are to become effective. The notification will also contain information about your right to reject
the changes and the consequences that this may have. Should you choose to reject, the Operator shall be
entitled to terminate your user agreement as soon as the changes become effective and to block your user
account.
16. Using the Home Connect App

You may not use the Home Connect app for unauthorized (e.g. military) purposes. You are not entitled to
commercially distribute or process the services, content, data and information you receive in connection
with the use of the Home Connect app. In the event of improper or unauthorized use of the Home Connect
app, the Operator may take appropriate measures, including blocking users.

17. Term and termination of the user agreement

The user agreement runs for an indefinite period. You can terminate the user agreement at any time. The
Operator shall be entitled to terminate the user agreement with you giving a notice period of six weeks, or
less if the Operator chooses to discontinue its operation of the Home Connect app. The right held by both
contractual parties to cancel the user agreement for a compelling reason shall remain unaffected hereby.
The Operator shall have a compelling reason in particular if you are found to violate key obligations of these
Terms of Use (see items Error! Reference source not found., 5, 9 or 17).

18. Right of withdrawal

As a consumer, i.e. as a natural person who concludes a legal transaction for purposes which can
predominantly not be attributed to his/her commercial or self-employed professional activity, you are entitled
to a right of withdrawal within fourteen days for all chargeable services offered by the Operator in the Home
Connect app. This right of withdrawal only applies to the respective service offered by the Operator in the
Home Connect app that are liable to pay costs. The purchase contract for Home Connect compatible
devices or any existing right of withdrawal in this context remains unaffected.

Withdrawal information

Right of withdrawal

You have the right to withdraw from this user agreement for the use of the Home Connect app within fourteen
days without giving reasons.

The withdrawal period is fourteen days from the date of conclusion of the usage agreement.

In order to exercise your right of withdrawal, you must inform us (Home Connect GmbH, Carl-Wery-Straße
34, 81739 Munich, Germany, further contact details can be found in the imprint of the Home Connect app)

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of your decision to withdraw from this agreement by means of a clear declaration (e.g. a letter, fax or e-mail
sent by post). You can use the attached template of a withdrawal form, which is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of
the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw this user agreement, we will reimburse to you all payments we have received from you under
this user agreement, including delivery charges (other than additional charges resulting from your choosing
a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than
fourteen days from the date we receive notice of your withdraw of this user agreement. For this refund we
will use the same means of payment that you used for the original transaction, unless expressly agreed
otherwise with you; in no event will you be charged for this refund.

If you have requested that the services be commenced during the withdrawal period, you shall pay us a
reasonable amount for services subject to a charge which is equal to the proportion of services subject to a
charge that have already been performed by the time you notify us of the exercise of the right of withdrawal
in respect of this user agreement in relation to the total amount of services provided under this user
agreement.

The right of withdrawal expires in the case of an agreement for the delivery of digital content that is not on
a physical data carrier even if the Operator has begun to execute the agreement after you (i) have expressly
agreed that the Operator will begin to execute the agreement before the expiry of the withdrawal period,
and (ii) have confirmed your knowledge that you will lose your right of withdrawal through your consent with
the beginning of the execution of the agreement.

Template of a withdrawal form

(If you want to withdraw the user agreement, please fill out this form and send it back.)
To: Home Connect GmbH, Carl-Wery-Straße 34, 81739 Munich, Germany
-I/we (*) hereby withdraw the user agreement concluded by me/us (*) for the purchase of the following goods
(*)/the provision of the following services (*)
-Ordered on (*)/received on (*)
-Consumer(s) name(s)
-address of the consumer(s)
-Signature of the consumer(s) (only for paper communication)
-Date
_________
(*) Delete as appropriate.

For services provided by partners, the withdraw instructions of the respective partner must be observed.

19. Online dispute resolution platform, participation dispute resolution proceedings

The European Commission provides a platform for online dispute resolution (OS). The platform can be
reached at http://ec.europa.eu/consumers/odr/

We are not obliged to participate in a dispute resolution procedure before a consumer arbitration board and
have decided against voluntary participation. If you have any complaints, questions or remarks, please feel
free to contact us using the contact details listed in the imprint of the Home Connect app.

20. Applicable law / place of jurisdiction / Severability clause

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The mandatory legal provisions governing your usual place of residence shall apply. Otherwise, the law of
the Federal Republic of Germany shall apply. The provisions of the UN Convention on Contracts for the
International Sale of Goods shall not apply in any case. The place of jurisdiction for any disputes arising
from or in connection with these Terms of Use shall be Munich, Germany. Mandatory, legal places of
jurisdiction shall remain unaffected.

Should any provision of these Terms of Use be or become invalid, this shall not affect the validity of the
remaining provisions.
Date of issue: August 2019

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 B. Applicable Terms of Use starting 31.03.2021:

General terms of use

for the Home Connect app

1. Basis of agreement

The company Home Connect GmbH, Carl-Wery-Strasse 34, 81739 Munich, Germany ("Operator") hereby
provides you with the Home Connect app free of charge for installation and use on your mobile device(s).
Further information on the Operator can be found in the imprint of the Home Connect app.
These general terms of use ("General Terms of Use" or “user agreement”) shall be in force between you as
the user of the Home Connect app and the company Home Connect GmbH as Operator of the same. Only
the Operator becomes your contractual partner. By completing the registration process (see below), you
provide your consent to the provisions of these General Terms of Use, and once you have completed the
registration, these General Terms of Use shall form the binding contractual basis for using the Home
Connect app. You may consult and save these General Terms of Use in the Home Connect app under
"Settings". The language version of the country you select in the registration process applies. In countries
with several national languages, the Operator can offer several language versions.

2. Requirements for use

To allow you to use the part of the Home Connect app which requires registration, the following conditions
have to be fulfilled:

- you must be a private consumer and at least 18 years old,

- you must set up a user account as part of the registration process (in certain countries, this requires
the creation of a Single Key ID, see Section 3),
- you must be operating your home appliance (“Appliance”) in a country where the Operator offers the
Home Connect app (list of available countries may be retrieved from the Home Connect app).

In order to use the Home Connect app, it has to be installed on a web-enabled, mobile device that runs a
supported operating system (see https://www.home-connect.com for a list of supported mobile devices).
The mobile device and the Appliance have to be provided by you and connected to WiFi through an
adequate internet router. Beyond the Appliance's WiFi coverage, your mobile device will require another
data connection. During offline operation, the device may be operated as an "unconnected" Appliance. If
the WiFi connection of the Appliance is deactivated or if the Appliance is outside the reach of the WiFi
connection, the Appliance cannot be managed via the Home Connect app. You shall be responsible for
bearing any costs arising from the data connection (also for downloading updates of the Home Connect app
or the Appliance’s firmware, content, as well as for transmitting images). The Operator shall not be liable for
the unavailability and/or quality of the data connection.
By downloading the Home Connect app, you acknowledge and confirm that you are not a permanent
resident of any state that is subject to U.S. embargo regulations, has not been designated by the U.S.
Government as a terrorist supporting state, and are not personally on a U.S. Government list of prohibited
or restricted parties.

3. Registration process

The use of the Home Connect app beyond the open area requires either the creation of a Home Connect
app user account (registration) or the existence of a central BSH user account. For the creation of a Home

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Connect app user account, you generally need to provide, as a minimum, your first and last name, the
location of the Appliance (country), your email address (user ID) and a personal password for registration
to be successful. You may have to provide different details in some countries.

Before completing the registration process, the registration data you entered will be displayed again. Here
you can correct possible input errors. Once you have successfully registered for the Home Connect app,
you will receive an email confirmation (or SMS confirmation, depending on the country) and your user
account will be activated. The email (or SMS) will contain a link that has to be followed to then confirm
registration. Upon activation of the user account, the user agreement is concluded.
If the registration via a single-sign-on service (currently "Single Key ID") of one of Operator’s affiliated
companies is already offered in your country, you will first need to create such a Single Key ID in order to
create a user account for the Home Connect app. Bosch.IO GmbH, Ullsteinstrasse 128, 12109 Berlin,
Germany ("BIO") is the responsible party for providing this single-sign-on service. If applicable, separate
terms of use of BIO apply for this single-sign-on service. You can start the registration process for the Home
Connect app only with such Single Key ID and complete the registration process as described above
subsequently.
If you have created a user account for the Home Connect app, you can also use this account in the future,
depending on the availability, as a central user account to log in to other services offered by companies
affiliated with the Operator. The provider of these services will inform you of this opportunity separately, to
the extent applicable, when you register for these services.

4. Logging in to your user account

You should keep your password private; do not reveal it to third parties. If you lose your password or if you
suspect that a third party has gained access to it, you are obliged to notify the Operator immediately using
the contact information provided in the Home Connect app and to change your password. Use the "Change
password" function and/or the "Forgotten your password?" function in the Home Connect app to change
your password or to create a new one.

Most functions and services offered by the Home Connect app can only be used if you are logged into your
user account. If you have successfully logged into your user account, you will remain logged in until you
logout. The exception is if you do not perform any actions in the Home Connect app within 90 days after
you logged in. In such event, for security reasons, you will be automatically logged out of your user account.
It is possible to re-login. Please note that despite its convenience, not logging out of the Home Connect app
after usage increases the risk of third parties who have access to your mobile device using the Home
Connect app without authorisation. You are liable to the Operator for any form of misuse by third parties.
Exiting/closing the Home Connect app has no impact on your user account login status.
Without logging into your user account, you can only use the limited functions and content offered in the
open area of the Home Connect app.

5. Use of the Home Connect app by multiple users

In accordance with the scope specified under section 9, the Home Connect app may be used by multiple
users, whereby each user has to have their own user account. If multiple users add the same Appliance to
their user accounts (e.g., in a family or flat share), the user who first added the Appliance to their user
account ("Main User") shall be entitled to remove the Appliance from the accounts of users who added it at
a later stage. The Main User may assign their Main User privilege to another user. All users of an Appliance
can see the respective device status in the Home Connect app and issue control commands if need be.
The use of third-party services (see section 12) shall generally only affect the account of the user who
chooses to engage such services ("Third-Party Service User"). The data sent to the third-party service
provider may contain data pertaining to the usage behaviour of other Appliance users. It shall be the sole
responsibility of the Third-Party Service User to inform the other Appliance users about the purpose and
scope of data collection and the further processing and use of data by the provider of the third-party service

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before they actually engage such service and the Operator assumes no responsibility in this regard.
Moreover, they shall obtain the consent of all users with regard to such data handling.

6. Functions and services offered by the Home Connect app

The Home Connect app serves to manage Appliances that are compatible with Home Connect and to
provide other services (e.g., tips for using certain Appliance programs, recipe suggestions or suggestions
to increase energy efficiency) in connection with your Appliances.
The functions offered by the Home Connect app vary depending on the specific type of Appliance and the
country in which you operate the Appliance. Explore the Home Connect app to see which specific functions
are available to you. If additional features are provided for certain categories of Appliances, additional
special terms of use and privacy information may apply. In such cases, we will make them available for you
before you activate the respective feature. The additional special terms of use must be accepted separately
and if so shall become part of this agreement. Both, the additional special terms of use and supplementary
privacy information are available under “Settings” in the Home Connect app. To use the features provided
by the Home Connect app, your user ID, information on your Appliance and your control commands are
transmitted to a server ("Home Connect Server") located in France (Paris) via a data connection; the server
transmits your control commands. Please refer to the Data Protection Information for further information on
how your data is treated.

You may only use the full functionality of the Home Connect app, if you are logged into your Home Connect
user account, if your Appliances are allocated to your Home Connect user account (“Pairing”), and if your
Appliances and the Home Connect app have established a data connection with the Home Connect Server.
To facilitate the initial Pairing of your Appliance with the Home Connect app, certain Appliances allow
activating a Bluetooth signal emitted by such Appliance during the pairing process. After completion of the
pairing process or if no connection with the Home Connect app on your mobile device is established after
activation of the Bluetooth signal, the Bluetooth signal is automatically deactivated again after a maximum
of 15 minutes. After Pairing, you can reactivate the Bluetooth signal on your Appliance, e.g., to connect your
Appliance to the user accounts of other users or to connect compatible accessories to your Appliance.

If you deactivate your Appliance's WiFi connection in the Home Connect app, your Appliance will not be
able to establish a connection to the Home Connect Server. Moreover, deactivating this connection also
means that the Home Connect app cannot be used to control your Appliance.
For security reasons, some Home Connect functions require not only a command prompt via the Home
Connect app, but also a manual confirmation and/or manual activation on the Appliance itself. The Home
Connect app shall inform you of such requirement accordingly. For certain Appliances, it may be possible
to deactivate this factory-set additional manual confirmation or manual activation in the usage settings of
your Appliance. This allows you to start directly these Appliances from outside of your home network. Please
note that this may involve certain risks, if you start the Appliance remotely (e.g., a third person in your
household might have made changes to the loading of the Appliance). The limitations of liability pursuant to
section 15 of these Terms of Use shall also apply here.

7. Data based services

In order to provide certain services through the Home Connect app, we use data collected in connection
with the Home Connect app. For example, depending on the frequency of use of an Appliance, we can
proactively remind you of certain maintenance actions that may be required at that time, which may extend
the lifetime of your Appliance (e.g., descaling or refilling salt) or use the data reactively to eliminate certain
malfunctions (e.g., as part of remote diagnostics, during on-site repairs or at the repair center). A detailed
description of these services and the data used in this context can be found in the Home Connect app as
well as in the data protection and privacy information.

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8. In-app-/e-mail notifications

You can choose whether you want further notifications in the form of in-app-/e-mail notifications.
If you have set the control for the push notifications within the Home Connect app to "on", the Home Connect
app can inform you about the consumption status of consumables (e.g., detergents or tabs) based on your
user and appliance data stored in the user account and the data transferred from your connected
Appliances, as well as to keep you up-to-date on new content within the Home Connect app and tips on
handling your Appliances. We may also contact you via the Home Connect app as part of the services
mentioned in section 7 and in the event of safety instructions and product recalls.
If you have given us your marketing consent, we can also inform you – within the scope of the consent given
– via in-app-/e-mail notifications for example about warranty extensions, accessories suitable for your
Appliances, services to improve the performance of your Appliances or their maintenance, offers for
consumables, new programs, discount campaigns, as well information on partners or news.
To purchase products or services that do not relate directly to the Home Connect app (e.g., a warranty
extension, accessories or consumables for your Appliance), you may click on the link provided by the
external provider. You will be redirected to the third party's offer where you can purchase the corresponding
services. Clicking on those links may allow third parties to collect or share data about you. The Operator
does not control these third party websites and is not responsible for the content of, security or privacy policy
of such sites or for the corresponding services.

9. Rights of use

The Home Connect app as well as the services and content that are included in the Home Connect app are
all copyright protected.
For the term of this user agreement (see section 18 below), you shall be granted a non-exclusive, non-
sublicensable, non-transferable and revocable right of use to gratuitously utilise the Home Connect app and
the services and content included therein exclusively for the purposes agreed to in these General Terms of
Use as well any specific terms of use and in accordance with these General and specific Terms of Use and
applicable laws. In particular, you may not copy, edit, revise, amend, decompile (reverse engineering) or
convert the Home Connect app – unless otherwise permitted by mandatory laws. The rights granted to the
digital content only allow the usage with Home Connect compatible Appliances. Such content is only
compatible with such Appliances. If the content includes recipes (including any related pictures) and you
have downloaded them to your Appliance (e.g., the Cookit), the right to use these recipes (including the
related pictures) on this Appliance shall continue to exist even after the termination of the user agreement.
To provide the Home Connect services, you grant the Operator a non-exclusive, sub-licensable, non-
transferable, worldwide right to use the uploaded content (e.g., images of the camera in the refrigerator or
the oven, videos of the vacuum cleaner robot, recipes created by you and related pictures or notes that you
add to a recipe). Such granting of rights is generally limited in time to the duration and in content to the
fulfilment of the user agreement, unless provided otherwise. The granting of rights to the images of the
refrigerator and the oven camera also includes the right to use these images for the further development of
object recognition algorithms beyond the end of the user agreement. The granting of rights to any
protectable recipes (including the related pictures) shall continue beyond the termination of the user
agreement.

10. Use of content

If you use suggested content (e.g., cooking recipes), please make sure in advance that such content is
suitable for you personally. For example, use dishes or suggested ingredients only, if they do not pose a
health risk with regard to your individual health (e.g., due to allergies). In case of suggestions for expiration
dates/consumption recommendations for food, please make sure that the food is in fact still safe for
consumption. If you create recipes yourself on your Appliance (e.g., the Cookit), these will not be double-
checked by us. Please create these recipes carefully to avoid any damage to health or property. Please

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also double-check again suggested programs (e.g., washing or drying programs) before starting your
Appliance with such program. The Operator and its affiliated companies do not accept any liability in
connection with your use of content.

11. Availability of functions and services

The Operator shall make reasonable efforts to make available all of the functionalities and services offered
by the Home Connect app, including the integration of and links to third-party services. However, technical
difficulties may arise, temporarily interrupting such availability. No claims may be made against the
Operator, if availability is disrupted.

12. Third-party services

Services integrated into the Home Connect app offered by third parties and services offered by third parties
which enable external access to an Appliance using their own, separate application expand the potentialities
of the Home Connect app. The use of such integrated and/or external services generally requires your
Home Connect user account to be connected to an existing user account held with the third-party service
provider. An Internet connection is required to connect your Home Connect account to your existing third-
party account.
Any special terms of use defined by the Operator which apply to the use of third-party services that are
either integrated into the Home Connect app or offered externally can be found under "Integrated services"
and have to be accepted separately, if applicable, before such services are used. Only the special terms of
use governing third-party services which have been linked to your user account shall apply here. Please
note that besides the Operator's General Terms of Use and the special terms of use for integrated and/or
external services, terms of use provided by the third-party service provider may also apply. The third-party
service provider shall be solely responsible for the latter.
The integration of third-party services in the Home Connect app and/or linking to external services constitute
additional functionalities, the availability of which the Operator shall not be held responsible for and the
provision of which the Operator may, in principle, discontinue at any time without warning. As a general rule,
the Operator is not able to check the data transmitted by the third-party service provider in terms of accuracy
and completeness and is not responsible for the content or security of such third party services and therefore
assumes no liability in this regard.

13. Software updates

The complete operability and functional reliability of the Home Connect app in connection with your
Appliance can only be ensured if the updates made available for the Home Connect app are installed
promptly; the same goes for any updates to the Appliance made available by the manufacturer. An update
of the Home Connect app may require you to update the operating system of your mobile device in order to
be able to continue using the Home Connect app. Updates of the Appliance are meant to improve existing
functionalities, correct errors, or add additional functions or content. Before the first update of your
respective Appliance, you (or in case of multiple users, each user) must confirm the download and the
installation of such update in the Home Connect app. For further updates of the respective Appliance, you
(or in case of multiple users, the Main User according to section 5) can choose between different options
(e.g., if such updates shall generally be downloaded and installed automatically, if this should be the case
only for security related updates, or if for each update it should be decided individually on the download and
the installation). This setting can be changed at any time in the Home Connect App (in case of multiple
users, by any user (also being effective for other users)). In very exceptional cases (e.g., if required for
product safety or data security reasons or in case of certain types of appliances), we reserve the right to
directly download and install updates to the Appliance irrespective of these settings. You hereby declare
your consent to such automatic update of the Appliance. In case of such automatic update(s), you will
receive notification of the update|. During the installation of an update of the Appliance (irrespective of the
type of update), the electric power to the Appliance shall not be cut and the connection to the Internet shall
not be interrupted.

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The Operator shall not be held responsible for errors affecting the Home Connect app or the Appliance or
for any damage arising from the fact that you have not, or not fully, downloaded and/or installed available
updates of the Home Connect app or the Appliance. You should therefore promptly download and install all
updates made available. We will inform you of the availability of updates to the concerned Appliance in the
Home Connect app.

14. Relocation / onward sale / third-party use

Should you relocate your Appliance to a different country, i.e., not the country where it was originally put
into operation, you are obliged to change the country settings in your user account accordingly. Please note
that using the Home Connect app in another country may be subject to different terms of use and a different
data protection statement. If your country does not feature in the list of supported countries, you will not be
permitted to continue using the Home Connect app. The use of the Home Connect app together with an
Appliance which is not permitted to be used in the respective country is prohibited. In case of doubt, please
contact the manufacturer of your Appliance.
If your mobile device is sold or passed on to a third party, make sure to first log out of your user account
and delete the Home Connect app. It will then no longer be possible to (re)assign the mobile device to your
user ID or Appliance. If you sell the Appliance, be sure to restore the factory settings. This will sever the link
between the Appliance and your user account.
If you purchased your Appliance second-hand, check the account settings in the Home Connect app to
make sure that no unknown users are linked to the Appliance. In case of doubt, be sure to restore the factory
settings. Please refer to the Data Protection Statement for more information on data protection.
If, contrary to the stipulations under sections 4 and 5 of these General Terms of Use, you allow third parties
to use your Home Connect app via the mobile device on which the app is installed, you will be responsible
for ensuring that the Home Connect app is used in accordance with these Terms of Use and the applicable
laws.

15. Liability

The Operator shall be liable to you, without limitation, only in the case of deliberate action, gross negligence
and fraudulently concealed defects for any damage directly caused by the Operator or its legal
representatives. In the case of negligence, the Operator shall be liable to you for any injury to life, limb or
health under applicable law. Beyond this, the Operator shall be liable to you only insofar as it has violated
an integral contractual obligation, this being an obligation whose fulfilment actually enables the proper
performance of this agreement in the first place and the abidance by which you, as contractual partner, may
regularly rely on. In such cases, liability shall be limited to compensation for the foreseeable, typical, and
direct damage. The Operator's no-fault liability for damages for defects already existing upon conclusion of
the contract shall be excluded to the extent permitted by mandatory law. The liability of the Operator in
accordance with the provisions of applicable product liability law shall remain unaffected by the above
provisions.

16. Changes to the General and specific Terms of Use

The Operator shall be entitled to make changes to the General Terms of Use as well as to specific terms of
use offered by the Operator under the following conditions:
The Operator may subsequently change or deviate from services provided with the Home Connect app, if
the agreement of the changes or deviations is reasonable for you, taking into account the interests of the
Operator. Accordingly, only such changes or deviations are reasonable that do not change the overall
character of the services and become necessary due to circumstances occurring after conclusion of the
user agreement (e.g. discontinuation or changes to the services of Home Connect partners; changes in
laws or changed market situations).
Other changes that do not affect the Home Connect app services can be changed by the Operator, at its
sole discretion,without the requirement of reasonableness.

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As a general rule, we shall inform you via the Home Connect app and/or by email of any changes to be
made to the respective Terms of Use which may impact the contractual relationship no less than four weeks
before such changes are to become effective. The notification will also contain information about your right
to reject the changes and the consequences that this may have. Should you choose to reject, the Operator
shall be entitled to terminate your user agreement as soon as the changes become effective and to block
your user account.

17. Using the Home Connect App

You may use the Home Connect app for personal non-commercial use and in compliance with the terms of
this user agreement only. You may not use the Home Connect app for unauthorized (e.g., military) purposes.
You are not entitled to commercially distribute or process or reproduce the services, content, data, and/or
information you receive in connection with the use of the Home Connect app. In the event of improper or
unauthorized use of the Home Connect app, the Operator may take appropriate measures, including
blocking users.

18. Term and termination of the user agreement

The user agreement runs for an indefinite period unless terminated by either party. You can terminate the
user agreement at any time. The Operator shall be entitled to terminate the user agreement with you (without
a reason) by giving a notice period of six weeks, or less if the Operator chooses to discontinue its operation
of the Home Connect app. The right held by both contractual parties to cancel the user agreement for a
compelling reason shall remain unaffected hereby. The Operator shall have a compelling reason in
particular if you are found to violate key obligations of these General Terms of Use (see e.g. sections 2, 5,
9 or 17) or the specific terms of use or if a registration has been made via the single-sign-on service
mentioned in section 3 and the underlying agreement for this single-sign-on service has been terminated.
In the latter case, registration in the Home Connect app is no longer possible.

19. Right of withdrawal

As a consumer, i.e., as a natural person who concludes a legal transaction for purposes which can
predominantly not be attributed to his/her commercial or self-employed professional activity, you are entitled
to a right of withdrawal within fourteen days for all chargeable services offered by the Operator in the Home
Connect app. This right of withdrawal only applies to the respective services offered by the Operator in the
Home Connect app that are liable to pay costs. The purchase contract for Home Connect compatible
devices or any existing right of withdrawal in this context remains unaffected.

Withdrawal information

Right of withdrawal

You have the right to withdraw from this user agreement for the use of the Home Connect app within fourteen
days without giving reasons.

The withdrawal period is fourteen days from the date of conclusion of the usage agreement.

In order to exercise your right of withdrawal, you must inform us (Home Connect GmbH, Carl-Wery-Straße
34, 81739 Munich, Germany, further contact details can be found in the imprint of the Home Connect app)
of your decision to withdraw from this agreement by means of a clear declaration (e.g. a letter, fax or e-mail,
or sent by post). You can use the attached template of a withdrawal form, which is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of
the right of withdrawal before the expiry of the withdrawal period.

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Consequences of withdrawal

If you withdraw from this user agreement, we will reimburse to you all payments we have received from you
under this user agreement, including delivery charges (other than additional charges resulting from your
choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and
no later than fourteen days from the date we receive notice of your withdraw of this user agreement. For
this refund we will use the same means of payment that you used for the original transaction, unless
expressly agreed otherwise with you; in no event will you be charged for this refund.

If you have requested that the services be commenced during the withdrawal period, you shall pay us a
reasonable amount for services subject to a charge which is equal to the proportion of services subject to a
charge that have already been performed by the time you notify us of the exercise of the right of withdrawal
in respect of this user agreement in relation to the total amount of services provided under this user
agreement.

The right of withdrawal expires in the case of an agreement for the delivery of digital content that is not on
a physical data carrier even if the Operator has begun to execute the agreement after you (i) have expressly
agreed that the Operator will begin to execute the agreement before the expiry of the withdrawal period,
and (ii) have confirmed your knowledge that you will lose your right of withdrawal through your consent with
the beginning of the execution of the agreement.

Template of a withdrawal form

(If you want to withdraw the user agreement, please fill out this form and send it back.)
To: Home Connect GmbH, Carl-Wery-Straße 34, 81739 Munich, Germany
-I/we (*) hereby withdraw the user agreement concluded by me/us (*) for the purchase of the following goods
(*)/the provision of the following services (*)
-Ordered on (*)/received on (*)
-Consumer(s) name(s)
-Address of the consumer(s)
-Signature of the consumer(s) (only for paper communication)
-Date
_________
(*) Delete as appropriate.

For services provided by partners/third party service provider, the withdrawal instructions of the respective
partner//third party service provider must be observed.

20. Online dispute resolution platform, participation dispute resolution proceedings

The European Commission provides a platform for online dispute resolution (OS). The platform can be
reached at https://ec.europa.eu/consumers/odr/

We are not obliged to participate in a dispute resolution procedure before a consumer arbitration board and
have decided against voluntary participation. If you have any complaints, questions or remarks, please feel
free to contact us using the contact details listed in the imprint of the Home Connect app.

21. Applicable law / place of jurisdiction / Severability clause

The mandatory legal provisions governing your usual place of residence shall apply. Otherwise, the law of
the Federal Republic of Germany shall apply. The provisions of the UN Convention on Contracts for the
International Sale of Goods shall not apply in any case. The place of jurisdiction for any disputes arising

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from or in connection with these General and any specific Terms of Use shall be Munich, Germany.
Mandatory, legal places of jurisdiction shall remain unaffected.

Should any provision of these General or any specific Terms of Use be or become invalid, this shall not
affect the validity of the remaining provisions.
Date of issue: October 2020

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