Chapter II - Project Background
Chapter II - Project Background
Chapter II - Project Background
Introduction
Nowadays, having pet cats and dogs is a common thing among households. They serve as
human companions and establish a strong human-animal bond between them and their owners.
Jessica Pierce, Ph.D. (2015) quoted that “90% of pet owners consider their pet as part of the
family”. Aside from the fact that they offer good companionship, pet cats and dogs also serve as
a buffer against stress. Newsonen (2018) states that petting dogs not only ups your oxytocin but
also lowers your cortisol, the stress hormone. Furthermore, having pet cats and dogs instills a
sense of responsibility, patience and trust among owners since these are essential characteristics
in dealing with pet ownership. Hence, it is a generally accepted fact that pets such as cats and
dogs help maintain a positive and optimistic outlook in life, reduce loneliness among households
One of the dilemmas that are being encountered by dogs and cat owners is the problem
with regards to pet sitting or finding a reliable sitter especially if they are away from home due to
school or work. Several possibilities may occur if pets like cats and dogs are not attended
properly such as starvation, dehydration, lack of exercise which may lead to health problems and
certain kinds of accidents. Being aware of these possibilities and having experienced the
struggles of pet keeping, the owner of the business can relate with the hassles that pet owners are
going through.
Seeing the increasing demand for pet sitting services, the owner saw an opportunity to
venture on a pet daycare center, exclusively for cats and dogs. The business seeks to provide
convenience and aid to pet owners who find a hard time in taking care of their cats and dogs due
to work or school. Through this institution, balancing work or school and pet keeping becomes
more convenient and less stressing. Hence, after identifying the needs of the target market, the
Coddled Paws is a cat and dog daycare center, designed to cater the needs of pet cats and
dogs and pamper them with care while their owners are away for offices or school. Coddled
Paws offers a hotel for cats and dogs where they can spend their day in a fully air-conditioned
suite. Moreover, it has a pet playground, separate for dogs and cats where they can have fun and
play with their new playmates, enabling them to socially interact and exercise at the same time.
With regards to food, Coddled Paws will feed their clients’ cats and dogs with commercially sold
cat and dog food. Furthermore, the business has a licensed animal care technician to monitor the
health of pets. Also, there are shower rooms for pets where they are being bathed and cleansed to
maintain their proper hygiene. Coddled Paws is located along the 21st Street, Bacolod City in
front of Dood’z Rowger’s Lutong Bahay where 21 Food Park was located before.
Project Proponents
Philip Anthony P. Maquiran - Born on December 11, 1999. Philip Anthony Maquiran is
currently taking up ABM Track in Liceo De La Salle and will work as the Chief Executive
Officer (CEO) for the business. His role is to oversee the overall performance of the business and
Earl Daric G. Cuadra - Born on August 3, 2001. Earl Daric Cuadra is currently taking up ABM
Track in Liceo De La Salle and will work as the Chief Accountant for the business. He is in
charge of keeping track of the total expenses of the business, total revenues, and cash flows.
Furthermore, he is the one who will formulate the financial statements at the end of the
accounting period.
John Noie B. Sayam - Born on March 7, 2001. John Noie Sayam is currently taking up ABM
Track in Liceo De La Salle and serves as the General Manager for the business. His task is
supervise the daily operations of the business and make sure that everything is running smoothly.
Ryan Christian G. Jardin - Born on July 6, 2001. Ryan Christian Jardin is currently taking up
ABM Track in Liceo De La Salle and works as the team's Operations Manager for the business.
His role is to ensure that the operations of the business is smooth sailing. Furthermore, he
Marc Adrian L. Ramos - Born on May 26, 2001. Marc Adrian Ramos is currently taking up the
ABM Track in Liceo De La Salle and functions as the Marketing Manager for the business. His
role is to look for the latest trends and assisting the CEO in making decisions related to
taking up ABM Track in Liceo De La Salle and works as the Staff Supervisor for the business.
His role is to make sure that the staff and crew of the business are performing their jobs
Vision
Coddled Paws envisions itself as the leading cat and dog daycare center not just in
Bacolod City, but also in the entire Philippines. The business sees itself to have established a
brand in the animal daycare industry in the future, having expanded its branches across the
friendly center for both cats and dogs and a trusted institution by its clients, offering high quality
Mission
Coddled Paws aims to provide the best animal daycare center for cats and dogs that will
supply them with the utmost care that they need. Furthermore, the business seeks to provide
comfort, satisfaction and convenience to its valued customers by lending them a hand in the
journey of pet ownership. Hence, Coddled Paws aims to deliver and maintain a world-class
Objectives
Coddled Paws has set specific goals in order to fulfill its vision and mission statements.
Furthermore, these objectives will serve as a guide for the business to be on track. Specifically,
these objectives will focus on the vital factors of the business. These includes profit earning
which is the main goal of every business, promoting customer satisfaction through good services,
empowerment for human resources, and promoting good relationships in the business.
To provide a safe and comfy place where cats and dogs can eat, sleep and play while their
To empower employees by sending them to seminars and workshops that will improve
The name of the business is Coddled Paws since it basically means pampered pets. The
word "coddle" refers to treating someone or something with too much care or kindness.
Meanwhile, the word "paws" refers to the pets specifically the dogs and cats.
Coddled Paws will be a service type of business since it is a pet daycare center. This
means that the business will offer professional skills and expertise in taking good care of pets.
The form of business organization that Coddled Paws will apply is corporation. This
means that the business will be established by six incorporators that will manage the overall
operations of the business venture. Furthermore, having a corporation type of business would
mean that the owners will have limited liability since it is created as one entity and shareholders
Personnel/Employees
making major corporate decisions, overseeing the overall development and performance of the
business, from its operations down to the utilization of its resources, and developing plans that
developing financial statements that will be the basis whether the firm is gaining profit or losing.
He is also tasked to provide necessary advice as to how the business will be able to improve its
financing and how can it minimize its operating expenses while maximizing its profitability.
that the flow of operations are smoothly running and makes sure that the business is generating
sales. He is also tasked to attend to the needs, demands, and inquiries of the customers and
responsible for the effective management of production, labor, and quality control to ensure that
the services being offered by the business meet the demands and expectations of the customers.
Furthermore, he is tasked to analyze and improve the organizational processes of the business.
strategies and promotions in order to build brand awareness and attract potential clients.
overseeing the performance of the staff. He/she is responsible of implementing policies and
procedures about the specific jobs of the employees to help them perform their tasks efficiently.
Also, he/she serves as link between the upper management and employees such as passing
in-charge of confirming the health condition of the pets in the center and prescribes its
medication to their owners. Moreover, he or she oversees if there are pets that are in need of a
Caretaker
The caretaker is the one who is responsible of protecting and taking good care of the pets while
their owners are away. He/she provides the basic needs of the pets such as feeding, bathing,
giving medications and taking them out for exercise. Also, he/she is responsible in keeping a
record of the physical condition, diet and behavior of the pets. Furthermore, he/she helps
the pets to learn how to socialize and play with each other.
Security Guard
The security guard is tasked to handle the interior and exterior security through manual
observation and the use of on-site cameras. He or she is responsible for using corporate protocol
to greet facility guests, assigning the proper security badge to each visitor, monitoring the
interior and exterior of the facility, checking to make sure that certain doors are locked when
they are supposed to be and reporting any suspicious activity to the local police department
immediately.
Cashier
A cashier is efficient, courteous and possesses excellent customer service skills. He or she
workspace. A cashier should have a strong work ethic and high level of accuracy since he or she
is tasked with the monetary transactions done by the customers. He or she should be responsible,
CARETAKERS
A Detailed Breakdown of the Members’ Individual Skills
The executive management of the business is composed of individuals who possess certain skills
and excel in different fields of work which make the success of the business possible. Hence, the
organization is made up of professionals who are competitive and experts of their crafts.
Philip Anthony P. Maquiran – He has the ideal leadership skills and excellent time
management, necessary for the smooth sailing of the business. He knows how to handle people
very well and is very diligent with his work. Furthermore, he comes up with the most convenient
and efficient solutions especially during emergencies. Also, he leads people rather than just
ordering them around, making him gain the trust and respect of his colleagues.
Earl Daric G. Cuadra – He does the work with speed and accuracy. He means business when
he does his job, finishing whatever task assigned to him. Moreover, he makes sure that every
peso of expense and revenue incurred by the business is thoroughly counted, making him a
John Noie B. Sayam – He has the outstanding management skills and the ability to
communicate effectively to the employees. He provides detailed instructions about the work and
orients the employees about their specific tasks and duties. Also, he is quick in formulating
solutions to problems and emergencies, making him suitable for the job.
Ryan Christian G. Jardin – He possesses keen observation and has the mindset of a
perfectionist. He ensures the smooth flow of operations, from labor to quality control.
Furthermore, he can immediately detect errors and provide necessary corrections to achieve
customer satisfaction.
Marc Adrian L. Ramos – He is good in talking and convincing people, allowing him to perform
his job as a marketing manager. He has good interpersonal communication skills and has the
ability to develop efficient marketing plans in order to bring customers to the business.
John Caleb M. Reynoso – He is good in supervising people and guides them with their specific
tasks in the business. He has good communication skills, enabling him to effectively relay
information. Also, he ensures that every employee of the business performs their job
accordingly.
Starting up a business does not only require a good amount of capital, but also a wide
range of connections. In order for the business to keep running and ensure high quality of
services and profitability, the expertise and advice of professionals are needed. Seeking the help
of professionals might require the firm to incur expenses as payment for their services. However,
these investments give good returns to the business since their services enable the firm to gather
information, provide necessary advice for decision-makings, analyze business flaws, and give
Lawyers. The services of a lawyer are needed by the business in dealing with contracts, titles,
and memorandum of agreements. Furthermore, the expertise of a lawyer will allow the business
to process its licensing and gain knowledge about the regulations and business legalities.
Through the help of a lawyer, the business will be able to safeguard its interests and properties
knowing that they are abiding with the law and does not tolerate illegal business activities.
Business Bankers. The firm will need the expertise and knowledge of a business banker in
dealing with the finances, loans, and investments of the business. Furthermore, the business
banker offers a wide range of financing options and cash management solutions in order for the
business to be guided in managing its finances and making its money grow, taking high risks and
Veterinarian. The business will need the help of a veterinarian in monitoring the overall health
of the pets through prescribing medicines, recommending good quality and nutritious pet food,
and conducting vaccinations. Moreover, the service of a veterinarian will allow the business to
provide credible and trustworthy pet care services in order to ensure customer satisfaction.
Among the resources available in a business venture, the most valuable is the human
resources since manpower influence everything in the business especially in production and
establishing customer relationships. Possessing skilled and well-trained employees lessens the
risk and having complexity in the business. Since the battle for the top becomes more
competitive, it is necessary for us to ensure that our personnel will be able to learn and enhance
the skills and techniques they need to be more effective in performing their specific
Hence, the proponents of the business will ensure that all employees will be able to
develop their skills and talents through training, varying on their own specialized fields.
Orientation for the employees will be our first step which is to provide the employees
particularly those who are newly hired with information about the business venture such as
firm’s background, strategies, objectives, mission and vision. In such way, employees will be
acquainted with company’s policies, rules and regulations. Furthermore, our company will
consider conducting lectures that is intended to give information regarding the development of
skills, qualities and personalities of large group of employees. Moreover, our firm will
administer computer-based training that will provide freedom to employees to learn and grow
their talents at their own pace in their most favorable time. As the business grow over time, our
company will consider sending our employees for external training programs, seminars and
workshops that will help them have more experience and knowledge in their specific fields since
Marketing Description
The target market of Coddled Paws are students and professionals who are cat or dog
owners and do not have the time to attend to the needs of their pets due to school and offices.
The age bracket of the target market ranges from 15 years old to 40 years old, both male and
female groups. Since the business will be located along Lacson 21 st Street, Bacolod City, one of
the main target markets of Coddled Paws will be students, faculty and staff who work in colleges
and universities near the business such as the University of St. La Salle, Colegio San Agustin-
Bacolod, and Riverside College. Furthermore, the other main target market of the business will
be workers and professionals working near the business or within Bacolod City.
Product/Service Features
Coddled Paws offers world-class quality pet care services that provides a venue for pet
owners to shelter their pets, giving them the utmost care that they need while they are away for
schools and office works. Specifically, the business caters the demands of its valued customers
for pet keeping through providing pet sheltering service which is the main feature of the
business. Moreover, the business offers pet grooming and bathing services, maintaining the
overall health and hygiene of pets admitted in the business. Furthermore, the business also offers
pet strolling and playing activities with its separate pet playgrounds for cats and dogs. This
allows the pets to socialize and play with one another. Also, the business provides pet feeding
services wherein cats and dogs are being served with nutritious pet food. These pet care services
being offered by Coddled Paws greatly differs from its competitors since the business provides a
Product Benefits
Coddled Paws provides its customers with high quality pet care services and giving them
convenience with regards to balancing their time between pet keeping and work or school.
Moreover, availing the services of the business reduces hassles and saves time and energy in the
perspective of the customers. Thus, even though the prices might be costly, the business assures
its customers that the services being provided to them are worth every penny of their expenses.
Furthermore, the business offers its clients with various pet care services to choose from. Hence,
they can control their expenses and manage their budget for their pets.
The quality of services that Coddled Paws offers is a cut above the rest and can compete
with and even outperform its competitors. Coddled Paws is designed to cater all the basic needs
of pets, specifically cats and dogs. It is a combination of a pet shelter, pet playground, pet eatery,
and even a pet clinic since the business will avail the service of a veterinarian who will conduct
visits to the business to check the condition of the facilities, prescribe pet supplements and
medicines, and endorse nutritious food products for cats and dogs.
In order to improve the selling of its services and boost its sales, Coddled Paws had
developed plans to gain competitive advantages against its competitors. Furthermore, the
business will apply various strategies that will set them apart from their competing brands and
Coddled Paws will employ various marketing principles in order to build brand awareness
to the public and sell its services efficiently. The different strategies that will be utilized by the
Use advertisements such as posters, flyers, and brochures which can also be posted
online.
Give out promos such as bundles and packages e.g. avail all services for 2 pets, the next
CODDLED PAWS
1816497
Pricing Strategy
SERVICES AND PRICING
Pet Sheltering Category Price
Pet Sheltering: Half Day Student/Senior Citizen Php 240
(9:00 am-1:30 pm/1:30 pm-6:00 pm) Adult Php 300
Student/Senior Citizen Php 440
Pet Sheltering: Whole Day
Adult Php 550
Pet Grooming and Bathing
Student/Senior Citizen Php 200
Pet Bathing
Adult Php 250
Student/Senior Citizen Php 360
Pet Bathing with Hair Cut and Nail Trim
Adult Php 450
Pet Feeding
Student/Senior Citizen Php 120
Pet Feeding for Half Day Pet Sheltering
Adult Php 150
Student/Senior Citizen Php 240
Pet Feeding for Whole Day Pet Sheltering
Adult Php 300
Pet Walking/Strolling and Playing Activities
Pet Walking/Strolling and Playing Student/Senior Citizen Php 160
Activities for Half Day Sheltering Adult Php 200
Pet Walking/Strolling and Playing Student/Senior Citizen Php 320
Activities for Whole Day Sheltering Adult Php 400
In order for Coddled Paws to ensure corporate health and maximize its profitability, it needs
to consider certain factors that will determine whether it is achieving its goal of making people
buy or avail its pet care services and generate profit. Below are the things that the business
Ensuring High Quality of Services – Maintaining the world-class quality of pet care
services will be the greatest edge of the business against its competitors. Not only it will
ensure customer satisfaction, it will also be the main component for customer loyalty and
suggestions and insights of the customers, thus it should have a customer care hotline
which will allow them to contact the business and voice out their concerns. With this, the
business will be able to improve what needs improvement and maintain what is good.
Direct Distribution of Service – Among the five types of distribution used in business,
Coddled Paws will utilize the direct distribution. Direct distribution refers to the channel
of distribution by which a business gets its product or service straight to the customer
Monitoring Operating Expenses and Tracking Sales – The business should be aware
of the expenses that it incurs in its operations. As much as possible, the business should
cut-off unnecessary expenses so that a higher amount of net profit is guaranteed at the
end of the fiscal year. Furthermore, the business should also be acquainted with the
Analyzing Financial Ratios – Financial ratio analysis allows the business to see and
evaluate its performance with regards to how it handles its assets, liabilities, and equity.
Moreover, financial ratios are concrete basis whether the business is truly earning or
leading to bankruptcy.
Developing New Advertising Strategies – Society changes rapidly which affects the
latest trends in business and economy. Hence, business organizations should be flexible
enough to adapt to changes and go with the flow or else they will be left out. With this,
the business should innovate creative yet effective advertising strategies such as focusing
on online marketing, especially in social media in order to gain more customers and
increase sales.
Chapter V – Production and Technical Aspect
This chapter highlights the necessary machinery and equipment, the manpower, other
technicalities such as electricity and water, workspace facilities, and total production cost of
Coddled Paws. Since the business organization is a service type of business, the production
Hair Dryer for Pets – a device used for drying up the pets after having a bath.
Poop Scoop and Bags – tools used for picking up the feces of pets.
Telephone and Wi-Fi – devices used for communicating and accessing the internet.
For the business to provide high quality services to its valued customers, the business
satisfaction, each service that Coddled Paws will offer will have a corresponding number of
8. Caretaker
- Provide assistance to the animal care technician in taking care of the pets
9. Security Guard
10. Cashier
Utilities such as electricity, water, telephone and internet are essential in performing the
services that are offered by the business. Electricity is necessary for the machineries and
equipment to function. Furthermore, water is needed for sanitary uses most especially in pet
grooming and bathing services performed by caretakers. Moreover, telephone and internet is
essential in accommodating the inquiries from customers in availing the services of the business.
The source of these utilities will be from CENECO (Central Negros Electric Cooperative, Inc.)
for electricity, BACIWA (Bacolod City Water District) for water and Globe Telecom for
Machines and equipment are highly recommended to be placed in a specific area of the
workplace in a certain service for the cats and dogs. These utilities must be placed depending on
Work Station
The workplace of the service will be allocated into different work stations. Each station
will be assigned a specific task that is necessary to provide proper service. For example, there
will be a work station assigned in sheltering the pets. Another workstation will also be assigned
in pet grooming services. Also, there are separate work stations for the pet playgrounds and
There will be a storage room wherein the supplies used in the services of the business
such as cleaning supplies, pet grooming supplies, pet feeds and the like. Also, a portion of the
There will be a space wherein the service will take place. There are specific facilities for
Service quality control will be ensured through performance and customer’s reviews. The
performance.
Waste Disposal
All the wastes left from the service and facilities will be properly disposed in a disposal
area. Trash bins will be provided by the business to promote waste segregation and proper waste
disposal.
Total Production Cost
The total production cost can be divided into nine separate subcategories namely: Labor,
Equipment, Facilities and other technicalities, Utilities, and Miscellaneous. Their respective
Utilities 12,000.00
Miscellaneous 2,000.00
This section of the technical paper will tackle the financial aspect of the business,
specifically the start-up expenses, operating expenses, and the projected income. The start-up
expenses is consist of the expenses required to put up the business. On the other hand, the
operating expenses includes the monthly expenses incurred to keep the business running. Lastly,
the projected income statement shows assumed profit that will be generated in the venture.
Coddled Paws
Start-up Cost Report
For the month of June 2019
Assumption:
For simplicity, all sales are assumed to be collected in cash, at the time the transaction is made.
Therefore, there are no credit sales.
Note that only the operating expenses are presented in the income statement. This is
because the income statement measures only the performance of the business. Thus, the start-up
cost is irrelevant in this report. However, a separate start-up cost report is required in order for
the owners to know how much they have invested to start the business.
For the benefit of information, deducting the total start-up cost from the net income will
show if as of the report date, the business has already recovered its initial investment. If the value
is a negative, then the business has not yet “paid” for its start-up cost as of the report date.
This chapter tackles the socio-economic impact of the business, specifically the impact of
the project to the employees, government, and other beneficiaries and communities.
Source of Income
One of the primary benefits of the business is the different job opportunities to its
employees. Specifically, it provides them with a source of income where they can apply their
skills and competencies. Furthermore, the business helps them to establish themselves and
become financially stable for them to be able to meet their daily needs.
Another impact of the business to the employees are the non-wage benefits as well as
from his or her salary as payment for his or her employee benefits such as SSS contributions for
their pension in the future, PhilHealth for their health care insurance, and PAG-IBIG
contributions for housing loans. What is good about this is that the owner or the employer pays a
portion of these contributions as the employer share. Hence, the employees will be able to
common benefit to the government would be through taxation. Through paying taxes, the
business would be of help and support in the growth of economy. Furthermore, since it is
necessary for the business to recruit potential workers, this would lessen the unemployment rate
in the city of Bacolod. Hence, the business will be a factor in the prosperity of the economy.
Pet Owners
The business can benefit the pet owners by providing a safe and relaxed environment for
pets, specifically cat and dog owners. Moreover, the business will aid the pet owners who are not
able to handle or take care of their pets for a certain period of time due to school or work.
Through the services that the business offers, the pet owners will be satisfied and will be given
Students
One of the beneficiaries of the business are the students since most of them have a hectic
schedule due to their required assignments, performance tasks, and quizzes. Furthermore,
students who have cats or dogs can benefit in the project since the business will provide a venue
where their pets are sheltered, fed, and groomed properly while they are away for school. Thus,
they can focus with their priorities and have a quality time with their studies.
Professionals
Another beneficiary of the business are the professionals and office workers who are also
pet owners. Like students, professionals who have cats and dogs also find it hard to balance their
time in pet keeping and work. Hence, through the services of the business, they will be able to
have someone who will look after their pets while they are at their offices.