Master of Business Administration (MBA) Part-I & II (Semester I To IV) (Regular)

SCHOOL OF MANAGEMENT STUDIES, PUNJABI UNIVERSITY, PATIALA
ORDINANCES
MASTER OF BUSINESS ADMINISTRATION

session 2014-2015 &2015-2016
1. (a) The examination for the degree of Master of Business Administration shall be held in
two parts to be called MBA Part-I and MBA Part-II. Each part shall consist of two
semesters, viz. semester 1st and 2nd in Part-I and semester 3rd and 4th in Part-II. The
examination shall be held in the months of December/January for 1st and 3rd semester and
April/May for 2nd and 4th semester or on such other dates as may be fixed by the
University.
(b) (i) The amount of Examination admission fee to be paid by a candidate per semester for
the external examinations shall be as prescribed .
(ii) Last date by which the admission forms and fee for the external examinations must
reach the Registrar shall be as follows:
semester Without With late fee With late fee With late fee With late fee
late fee ofRs800/- of Rs. 1200/- of Rs. 5000/- of Rs. 1000/-
November/
December sept 30 October 15 October 21 October 31 November 10
April/ MAY Feb 28 March 15 March 21 March31 April 15
The MBA Part-I shall be open to any person who has passed a degree/post-graduate degree
examination in any faculty with at least 50% marks in the aggregate from this University or
any other examination recognised as equivalent thereto.
2. The assessment in the first and second semester of MB.A. Part-I will be 50% internal and
50% external for each paper. The result for the internal examinations to be conducted by the
Department shall be conveyed to the students/Examinations Branch by the Head of the
Department as per approved schedule, failing which the result of concerned candidates will
be shown as RL.
3. M.B.A. Part-II shall be open to any person who has passed M.B.A. Part-I examination or
has cleared at least 50% of total papers prescribed for first and second semesters of M.B.A.
courses.
4. The assessment in the 3rd and 4th semesters of M.B.A. Part-II will be 50% internal and 50%
external for each paper. The result for the internal examinations to be conducted by the
Department shall be conveyed to the students/Examinations Branch by the Head of the
Department as per approved schedule failing which the result of concerned candidates will
be shown as RL.
5. The syllabus for the session shall be such as prescribed by the University from time to time.
a. The Project Report shall be evaluated jointly by the external and internal examiners. The
topic for the Project Report will be approved by the Department. The Project Report shall
be submitted along with prescribed fee as per prescribed as under
Upto 30 April (Without Late Fee)\
1St May To 31st May (With Late Fee Of Rs. 500/- )
1St June To 15th June (With Late Fee Of Rs. 1000/- )
after the examination branch shall be informed accodingly and re-appear shall be
declared in Project Report Paper.
In case the difference of marks awarded by two examiners is more than 10 marks, the
report shall be referred to the third examiner whose award shall be final,
b. Training Report would be evaluated internally. The Result would be communicated to the
examination branch by the Head of the Department.
6. M.B.A. examination is open only to candidate who:
Has been on the rolls of the University/College throughout the academic semester preceding
the examination; Has his name submitted to the Registrar by the Head/Principal of having
attended not less than 75% of the total number of lectures delivered in each paper/subject and
75% of the periods held in practicals/map work in each paper/ subject during the Academic
semester. The Department/College shall be required to deliver at least 75% of the total
number of lectures prescribed for each paper/subject. Provided that deficiency in the number
of lectures can be condoned for special reasons subject to ordinance framed on the subject.
7. The medium of instruction and examination shall be English.
8. (i) A candidate is required to secure at least 40% marks both in the external examination
and aggregate of internal assessment and external examination in each paper taken together
in order to qualify in an examination.
(ii) (a) In the event of a candidate failing to secure the requisite 40% marks in terms of
clause (i) above, he shall be placed under reappear in that papers. Such a candidate
would carry the internal assessment marks secured by him for his reappear
examination.
(b) However, if any candidate has secured less than 40% marks in the internal
assessment in any one or more papers and is placed under reappear in that paper(s),
he may at his option, attend regular classes of that paper(s), after his fourth semester
examination. The candidate would be required to attend such classes in a semester
in which that paper(s) is offered by the department subsequently and thus improve
his internal assessment score in the concerned paper(s). In case, such a candidate
improves upon the earlier internal assessment score the revised internal assessment
will replace the old internal assessment. The external marks secured by the
candidate will remain the same i. E. Will carry the carry the external pass
marks secured by him/her. In case he fails to improve upon his earlier internal
assessment in that paper(s) his original internal assessment marks would stand.
In case such a paper is dropped from the course of study as a result of any revision
the department would indicate a suitable substitute paper in lieu thereof.
9. A candidate who joins first semester for M.B.A. Part-I may on completing attendance
requirement, appear in the first semester examination and join the second semester course
and appear in the second semester examination on completing attendance requirements on
the dates prescribed for each examination. Even if he does not clear any paper of the first
semester, he will be eligible to join the second semester and take the examination. But he
will not be eligible to join the third semester unless he has cleared at least 50% of total
papers prescribed for both the first and second semester examinations. He can take the third
semester examination on completing the required attendance. He may be allowed to join the
4th semester, even if he has not cleared any of the aforesaid papers namely reappear papers
of first and second semester of Part-l examination and all the papers of III semester
examination. On attending the required number of lectures of IV semester he will be eligible
to appear in the IV semester examination. A candidate placed under reappear in any paper,
will be allowed two chances to clear the reappear, which should be availed within
consecutive two years/chances i.e. to pass in a paper the candidate will have a total of three
chances, one as regular student and two as reappear candidate. The examination of reappear
papers of odd semester will be held with regular examination of the odd semester and
reappear examination of he even semester will be held with regular examination of even
semester. But if a candidate is placed under reappear in the last semester of the course, he
will be provided chance to pass the reappear with the examination of the next semester,
provided his reappear of lower semester does not go beyond next semester. Provided that he
shall have to qualify in all the papers prescribed for the M.B.A. course within a period of
four years from the date he joined the course. In case he fails to do so within the prescribed
period as aforesaid, he shall be declared fail. He may, however, seek fresh admission to the
first semester on merit with the new applicants. It is understood that a reappear or failed
candidate shall be allowed to take the examination in papers not cleared by him according to
the date sheets of the semester examinations in which such papers may be adjusted. After
completing two years of studies (i.e. four semester courses), he shall not be admitted to any
semester of the same course and will not have any privileges of a regular student.
10. Viva-voce/Practical examination shall be conducted by a Committee consisting of the
following:-
1. Two external experts
2. One internal examiner (to be nominated by the Head of the Department)
3. Head of the Department OR his nominee.
The quorum of Committee meeting would comprise one external and one internal
examiner.
11. As soon as possible after the completing of each semester, the Registrar shall publish a list
of successful candidates showing their result. Each candidate shall be supplied with a card
containing his/her detail of marks. The list of successful candidates on the completion of
M.B.A. Part-II shall be arranged in three divisions and the division obtained by the candidate
will be stated in the degree.
12. Successful candidates who obtain 75% marks or more of the aggregate marks in Part-I and
Part-II examination taken together shall be declared to have passed the examination with
distinction and who obtain 60% or more of the aggregate marks shall be placed in first
division. Those who obtain 50% or more but less than 60% shall be placed in the second
division and all below 50% shall be placed in the third division.
13. The grace marks shall be allowed according to the general ordinances relating to 'Award of
Grace Marks'. These ordinances will apply to all the examinations.
(i) Up to 1% of the total marks of Part-I and II examination shall be added to the
aggregate of both Part-I and Part-II examinations to award a higher division/55%
marks, to a candidate.
(ii) Grace marks to be given shall be calculated on the basis of 1% of total aggregate
marks of all the written and practical papers of the examination concerned. Marks
for viva-voce/internal assessment/sessional work/skill in teaching/any
additional/optional subject shall not be taken into account for this purpose. If a
fraction works out to half or more, it shall count as one mark and fraction less
than half shall be ignored.
(iii) To pass in one or more written papers or subjects, and/or to make up the
aggregate to pass the examination but not in practical, sessional work, internal
assessment, viva-voce and skill in teaching.
14. The old students who have passed M.B.A. from this University will be eligible to seek
admission for purpose of additional specialization by qualifying the required examination
under the Scheme of Additional specialization on the pattern of M.B.A. (C.C.) Programme
on the terms and conditions as may be notified by the Head of the Department.
15. The candidate shall have to qualify in all the papers prescribed for MBA course within a
period of four years from the date he joins the course. In case, he fails to do so within the
prescribed period of four years as aforesaid, he shall be declared fail.
SCHOOL OF MANAGEMENT STUDIES, PUNJABI UNIVERSITY, PATIALA
MBA PART-I (SEMESTER-I & II)

Session: 2014-2015 & 2015-2016
SEMESTER-I
101 Management Practices and Organizational Behavior 100

102 Accounting for Management 100
103 Business Environment 100
104 Managerial Economics 100
105 Management Science 100
106 (a) Computer Fundamentals (MS Office) 50
(b) Workshop on Executive Communication 50
107 Seminar on Business Environment and Management 100
108 Viva-voce 100
____
800
SEMESTER-II
201 Management Information Systems & Decision Support Systems 100

202 Business Statistics & Research Methodology 100
203 Financial Management 100
204 Management of Human Resources 100
205 Marketing Management 100
206 Operations Management 100
207 Seminar on International Business Environment & Management 100
208 Viva-voce 100
____
800
101 Management Practices & Organizational Behavior

Course Overview
The overall objective of this course is to familiarize the students with management
concepts and behavioral processes in the organization.
Course Syllabus
Group I:
Definition, Importance and Functions of Management, Evolution of Management
Thoughts, Theories of Management, Managerial Processes, Functions, skills & roles in
organization, Social Responsibility of Business, Definition, Nature and Features:
Planning, Organization, Concept of Authority & Responsibility.
Understanding and Managing Individual Behavior, Organizational Behavior: its
Concepts, Features and Importance, Concepts & Theories of Personality, Perception:
Concept and Models, Role of Perception in Managerial Decision Making.
Group II:
Concepts of Attitudes, Values and Beliefs, Theories of Learning, its Principles,
Reinforcement, Motivation and its theories. Communication: its Process, network &
types, Communication Barriers, Controlling: its Functions, Steps and Essentials to make
Effective Controlling, Leadership Theories and Leadership Styles in Management,
Understanding the Concept of Power and Politics, Organizational Change and
Development, Conflict Management, Organization Culture and Effectiveness, Concept of
Group Dynamics, Stress Management.
Recommended Texts
 Koontz H. and Weihrich H., Essentials of Management, Tata McGraw- Hill Publishing
Co. Ltd., New Delhi, 12th Edition.
 Luthans F., Organizational Behaviour, McGraw-Hill, New York, 10th Edition, 2005.
 Robbins S.P., Organizational Behaviour, Prentice-Hall of India Ltd., New Delhi, 12 th
Edition, 2007.
 Stoner J., Management, Prentice-Hall of India Ltd., New Delhi, 6th Edition.
Instructions
The external paper will carry 50 marks and would be of three hours duration. The
question paper will be divided into three groups, i.e., I, II, III. The question paper will
consist of four questions each in group I and II. Each question in these groups carries 10
marks. Candidates will be required to attempt four questions in all from section I and II
selecting not more than two questions from each of these group. The III group shall be a
case study of 10 marks and shall be compulsory.
The internal paper will carry 50 marks and it will be distributed as follows:
Two Mid-Semester Tests each carrying 10 marks (Total 20 marks)
Two written Assignments/ Project work each carrying 10 marks (Total 20 marks)
Class Participation and Attendance to be of 10 marks
102 Accounting for Management
Course Overview
The course is designed to provide professional managers, not involved in accounting and
finance, with an introduction to the concepts and issues in accounting and finance, Managers
virtually need to acquire such knowledge for application in their day-to-day managerial decision
making.
Course Syllabus
Group I:
Basics of Accounting, Conceptual framework, nature and purpose of accounting,
Accounting concepts and their implications, Accounting records and systems,
Understanding Financial Statements, Analysis of Financial Statements, Ratio Analysis
and Cash Flow Analysis.
Introduction to cost Accounting and Management Accounting and their interrelationship
with Financial Accounting, Introduction to Cost Behavior, Cost Volume Relationships,
Absorption and Marginal Costing.
Group II:
New Developments in Management Accounting: Activity-Based Costing, Life-Cycle
Costing, Target Costing and Kaizen Costing. Accounting for Planning and Control:
Budgetary Control System, Budget Preparation, Master Budget, Flexible Budget, Zero
based review, Behavioral aspects of budgeting, Standard Costing and variance analysis,
Responsibility Accounting.
Recommended Texts
 Robert Anthony, David F. Hawkins and Kenneth A. Merchant, Accounting-Text and Cases,
Tata McGraw-Hill Publishing Co. Ltd., New Delhi, 12th Edition, 2007.
 Charles T. Horngren, George Foster and Srikant M. Datra, Cost Accounting: A Managerial
Emphasis, Prentice-Hall of India, New Delhi, 12th Edition.
 Charles T. Horngren, Introduction to Management Accounting, Prentice-Hall of India, New
Delhi, 12th Edition, 2007.
Instructions
103 Business Environment
Course Overview
Upon the satisfactory completion of this course the students will be able to: analyze
different types of legal, political, economical systems influencing business; have introductory
knowledge of Indian legal concepts; and see how these concepts apply in Business Environment.
Course Syllabus
Group I:
Concept of business environment: techniques for environment analysis, Elements of
environment: internal and external, Societal environment: business and society, social
responsibility of business, Political and government environment, Demographic
environment, Technological environment, Economic Environment: types of economies,
Economic policies-Industrial policy, Fiscal policy, Monetary policy, privatization and
disinvestment, liberalization and globalization.
WTO and Intellectual Property Rights, Competition Act-2002, Information Technology
Act-2000, FEMA-2000, Money and Capital Markets, Introduction to Financial
Institutions, Foreign Trade: EPZs, EOUs, TPs and SEZs.
Group II:
Security Exchange Board of India (SEBI): Objectives, Powers and Functions, Consumer
Protection Act, 1986-Rights and Remedies, NGOs: Types and Role In Promoting
Consumer Awareness. Legal Environment: Nature of Company, Types of Companies,
Formation of Company, Memorandum of Association, Article of Association, Doctrines
of Ultra Vires, Meetings, Functioning of Board of Directors, Management Frauds,
Winding up, Contract Act: Introduction, Types of Contracts, Essentials of a Valid
Contract, Sale of Goods Act: Introduction, Essentials of a Contract of Sale, Principle of
Caveat Emptor ISO 9000 and ISO 14000, Global Outsourcing, Public, Private and Co-
Operative Sectors of Indian economy.
Recommended Texts
 Justin Paul, Business Environment, Tata McGraw-Hill Publishing Company Ltd., New
Delhi, 2nd Edition.
 Francis Cherunilam, Business Environment, Himalaya Publishing House, Mumbai, 2007.
 K. Aswathappa, Essentials of Business Environment, Himalaya Publishing House, Delhi,
10th Edition, 2008.
Instructions
case study of 10 marks.
104 Managerial Economics
Course Overview
The main objective of this course is to understand the use of the tools of economic
analysis in classifying problems, in organizing and evaluating information and in comparing
alternative course of action.
Course Syllabus
Group I:
Managerial Economist’s Role and Responsibilities. Demand Theory and Analysis
including Determinants of Demand. Demand Elasticities - Price, Income, Cross and
Advertising; their use in Managerial Decision Making. Marginal Utility Analysis,
Demand Forecasting: Methods and their application. Market Mechanism: Interaction of
Demand and Supply Forces. Production Analysis, Cost Analysis: Cost Concepts and
Determinants of Cost, Revenue Concepts.
Group II:
Pricing under different market structures: Perfect Competition, Monopoly, Oligoply and
Monopolistic Market Structure. Role of Macro Economics for managerial Decision
Making. Different Economic Systems, Concept of National Income: GDP,GNP,GDP (at
Market price) Investment multiplier, Concept of Inflation, Business cycles.
Recommended Texts
 Edwin Mansfield, W. Bruce Allen, Neil A. Doherty, Keith Weigelt, Managerial

Economics: Theory, Application and Cases, W. W. Norton & Co. Inc., 5th Edition.
 David Begg, Stanley Fisher, Rudigeer Dovrbusch, Economics, McGraw-Hill Book
Company Limited (U.K.).
 W.W. Haynes, V.L. Mote and S. Paul, Managerial Economics: Analysis and Cases,
Feffers and Simons Pvt. Ltd., Bombay.
 Michael Bays; Mote, Paul and Gupta, Managerial Economics: Concepts and Cases, Tata
McGraw-Hill Publishing Company Limited, New Delhi, 34th Edition.
 Joel Dean, Managerial Economics, Prentice-Hall of India Pvt. Ltd., New Delhi, 1998.
Ravindra H. Dholakia, Microeconomics for Management Students, Oxford University
Press, Delhi, 2007.
Instructions
105 Management Science
Course Overview
Objective of the course is to have a general understanding of mathematical sciences and

learn how to apply this knowledge in areas relevant to business and finance so that they can
prove to be compact, consistent and powerful tools especially in the fields of Economics,
Commerce and Industry. These quantitative methods not only guarantee a deeper insight into the
subject but will also lead towards exact and analytical solutions to problems treated. This course
is the foundation for business core courses, showing the students how to apply the language of
mathematics to business.
Course Syllabus
Group I:
Differential Calculus: Concepts, Algebra of differentiation, Chain rule, Parametric,
Logarithmic differentiation, Implicit and Explicit differentiation, Partial differentiation,
Theory of Maxima and Minima, Business Applications. Matrices & Determinants:
Concepts of Matrices, Types, Adjoint and Inverse of a Matrix; Concepts of Determinants,
Solutions of simultaneous linear equations of 2 and 3 variables using Matrix Inverse
Technique and Cramer’s Rule, Business applications.
Linear Programming: Concepts, Formulation of LP models, Solution of LP Models
using Graphical techniques and Simplex Method. Transportation Problems: Concepts
and solutions; Optimality Tests – MODI Method & Stepping Stone technique.
Group II:
Game theory: Concepts, Solutions of 2-person games, Pure & Mixed strategy games,
Odds method, Dominance Method, Sub Games method, Equal Gains Method, Graphical
Solution. Assignments Problems: Concepts and solutions, unbalanced problems.
Sequencing: Concepts, Solutions of processing ‘n’ jobs through – ‘1’, ‘2’, ‘3’ and ‘m’
machines, Processing ‘2’ jobs through ‘m’ machines. Elementary Replacement
problems: Concepts and solutions – Replacement of items that deteriorate with time
(with & without change in money value) and items that breaks down suddenly.
Recommended Texts
 Baruah, Srinath, Basic Mathematics and its Application in Economics, Macmillan

India Ltd, 2nd
 Ed.Hillier, Fredrick S. and Lieberman, Gerald J., Operations Research, Tata
McGraw Hill, 2006, 8th Ed
 Saha, Suranjan, Practical Business Mathematics and Statistics, Tata McGraw
Hill, 1999.Swarup, K., Gupta, P. K. and Mohan, M., Operations Research, Sultan
Chand & Sons, 2006.
Instructions
106 (a) Computer Fundamentals (MS Office)
Course Overview
To introduce students to the use of computer based application packages for

documentation preparation and making reports, preparation of questionnaires, slide presentation
for business, tables and graphs.
Course Syllabus
Group I:
Creating a new document with templates & Wizard, Word basics, Working with fonts,
Paragraph Formatting, Indents, line space, Character Space, Page Formatting,
Footnotes, Endnotes, Page Numbering, Page Set-Up, Printing Documents Header and
Footer, Bullets and Numbering, Tabs, Symbols, Finding and Replacing Text, Spell Check
and Grammar Check, Consulting Thesaurus, Inserting images and objects, Using Words
Drawing Features, Inserting Tables – (Adding, deleting, modifying rows and columns -
merging & splitting cells), Using formulas in tables, Converting text to table and vice-
versa, , Mail Merge tool.
Group II:
Managing Workbooks, Working with Worksheets, Cell Referencing(Absolute
references, Mixed references), Ranges, Using Formulas and Functions; Formulas that
Make Decisions (How the if function works) Formatting Worksheets, Printing
Worksheets, Creating and Editing Graphic Objects and Charts, Sorting Data, Filtering
etc., Analyzing Data Using Pivot Tables, Performing What-If Analysis, Issuing Scenario
Manager.
Creating new Presentations Using Auto Content Wizard, Using Template, Adding,
Editing, Deleting, Copying, Slides, Applying Slide Design, Adding graphics, graphs,
organization charts, Creating custom animations, Special Effects To Create Transition
Slides, Adding Sounds To Slides, Using Action Buttons, Creating Slide Shows,
Rehearsing Slide Timings.
Recommended Texts
 Saxena S., MS Office Xp for Everyone, Vikas Publishing House, New Delhi, 2007.
 Coleman P., Mbas Guide to Microsoft Office Xp, New Age International (P)
Limited, New Delhi, 2005.
 Nelson Stephen L., Office Xp: The Complete Reference, Tata McGraw-Hill
Publishing Co. Ltd., New Delhi, 2001.
 Sagman S., Microsoft Office Xp for Windows, Pearson Education, New Delhi,
2006.
Instructions
The evaluation will be as follows:

Evaluation of practical will be done jointly by the external and internal experts and will be from
50 marks.
106 (b)Workshop on Executive Communication
Instructions
The evaluation will be done internally and will be from 50 marks.

107 Seminar on Business Environment & Management
Course Syllabus
Group I:
Environmental Management: Fundamentals-Sustainable Development, Implications of
human population growth, Limits to growth; Environment and Business Schools; Energy
Management: Fundamentals-Fossil Fuels use, Energy production and trade, Energy
Balance; Ecosystem Concepts: Basic Concepts and their application in Business,
Industrial Ecology and Recycling Industry.
Environmental Management System: EMS Standards, ISO 14000. Environmental
Auditing. Clearance/Permissions for establishing industry.
Group II:
Environmental Management and valuation: Environmental Accounting, Economics-
Environmental Taxes Shifts, Green Funding, Corporate Mergers, Environmental Ethics;
Environmental Management Trade & Environmental Management, Debt and
Environment, GATT/WTO Provisions; Environmental Laws: Acts, Patents, IPRS, Role
of NGOs, PIL
Pollution & Waste Management - Air, Water, Land Pollution, Trade in Wastes; Water,
Forest & Biodiversity Management: Water Resources, Dams and their role; Forest
products and Trade. Role of Biodiversity in International Trade; Approaches to Corporate
Ethics; Bio-ethics.
Recommended Texts
 Uberoi, N. K., Environmental Management, Excel Books, New Delhi, 2000.

 Pandey, G.N., Environmental Management, Vikas Publishing House, New Delhi,
1997.
 Gupta, N. Dass, Environmental Accounting, Wheeler Publishing, New Delhi, 1997.
Instructions
 Maximum Marks: 100

 Internal Assessment: 100
201 Management Information Systems and Decision Support Systems
Course Overview- The objective of this course is to introduce the students to the managerial
issues relating to the information systems, its role in an organization, support for decision
making and how information systems can be leveraged to provide business value
Group-I
MIS need and concept, Scope of MIS, Characteristics of MIS, Classification of
Information Systems, Functional Information Systems, System Identification and
Feasibility Study, Baseline Project Report, System Planning, System Analysis, System
Development Approaches: Structured Approach, Information Engineering Approach,
Object Oriented Approach; Requirement Analysis, Modelling Tools for MIS: Data Flow
Diagrams, Decision Tree, Decision Table, Structured English, Data Dictionary; System
Development Models, System Design, Coding, Testing, Implementation, Maintenance,
Evaluation, Documentation
Group-II
Hardware and Software Issues Regarding Information Systems, Importance of Decision
Support Systems, Components of Decision Support Systems, Decision making under
different scenarios, Group Decision Support Systems, Advanced Concepts of Information
Systems: Artificial Intelligence, Business Intelligence, Artificial Neural Networks,
Supply Chain Management, Customer Relationship Management, E-Commerce, M-
Commerce, Fuzzy Logic, Data Warehousing, Data Mining, Enterprise Resource
Planning, Expert Systems, Executive Information Systems, Knowledge Management
Systems, Strategic Information Systems
ONLY PRACTICAL Not To Be Included in Theory Paper (Practical Examination-

Database Management with MS Access): Importance of Databases, Database Hierarchy, Basic
concepts of Relational Databases, Basic concepts of Normalization, MS Access: Creating
Databases, Adding, Editing and Moving records, Primary Key, Querying: Creating, Saving and
Editing Queries, Relationship, Forms, Reports.
Recommended Texts
Sahil Raj, Management Information System, Pearson Publication, 2013
James, A. O’Brien, Introduction to Information Systems, Tata McGraw-Hill Publishing Co. Ltd.
New Delhi, 2005
Efraim, Turban, Jay E. Aronson and Ting-Peng Liang, Decision Support Systems and Intelligent
Systems, Prentice-Hall of India, New Delhi, 7th Edition, 2004
George M. Marakas, Decision Support Systems, Prentice-Hall of India, New Delhi, 2009
Kenneth C. Laudon, Jane P. Laudon and Rajanish Dass, Management Information Systems:
Managing The Digital Firm, 11th Edition, Pearson Publication, 2011
Joseph S.Valacich, Joey F. George and Jeffrey A. Hoffer. (2012). “Essentials of Systems
Analysis and Design”, New Delhi: PHI Learning Private Limited, 2012
Instructions
The external paper will carry 30 marks and would be of two hours duration. The question
paper will be divided into three groups, i.e., I, II, III. The question paper will consist of
four questions each in group I and II. Each question in these groups carries 5 marks.
Candidates will be required to attempt four questions in all from section I and II selecting
not more than two questions from each of these group. The III group shall consist of one
case study of 10 marks.
The internal assessment will carry 30 marks and it will be distributed as follows:
Two Assignments each carrying 5 marks (Total 10 marks)
Class Participation carries- 8 marks
Note- Practical: carries 40 marks which will be jointly evaluated by internal and External
Experts
202 Business Statistics & Research Methodology
Course Overview
The objective of this course is to have a general understanding of Research Methodology and
Statistics as applicable to Business Management and its use and relevance in areas of
Management Research. While mathematical material will be covered, the major goal is for the
students to develop a set of skills and tools which will be important in their management careers.
At the conclusion of the course students should be able to: (1) develop the skills to identify the
appropriate statistical techniques for the analysis of data; and (2) learn how to collect, analyze,
present and interpret research data.
Course Syllabus
Group I:
Research Methodology: Objectives, Role & Scope in Management Research, Process of
Research; Research Designs: Exploratory, Descriptive & Experimental Research Designs
and their Applications; Sampling Design: Concepts, types and their applicability; Scaling
Techniques including Likert, Thurston, Semantic Differential Scaling techniques, etc.
Tools & Techniques of Data Collection: Primary & Secondary; Classification &
Tabulation of Data. Introduction to Statistics, Statistics & Business Research, Measures
of Central Tendency: Mean, Median and Mode; Measures of Dispersion, Coefficient of
Variance; Skewness & Kurtosis: Concept and Measures; Correlation Analysis: Simple,
Partial & Multiple (Elementary).
Group II:
Regression Analysis: Concept & Measures, Linear Regression. Probability Concepts:
Permutations and Combinations. Elementary Probability Theory: Concepts, Definitions
and Problems. Probability Distributions: Binomial, Poisson and Normal Distributions;
Testing of Hypothesis: Concepts like types of hypothesis, significance level, degrees of
freedom, Errors in hypothesis testing, Procedure of testing hypothesis etc.; Statistical
Tests: Chi-square test, t-test, ANOVA – 1 way and 2 way; SPSS and Report Presentation:
Use of Statistical Package for Social Sciences, Report Writing - Mechanics of Report
Writing, Preliminary pages, Main body and Appendices including Bibliography,
Diagrammatic and Graphical presentation of Data.
Recommended Texts
 Amir D. Aczel & Jayavel Sounderpandian, Business Statistics, Tata McGraw-Hill
Publishing Co. Ltd., New Delhi, 6th Edition.
 Donald R. Cooper & Pamela S. Schindler, Business Research Methods, Tata McGraw-
Hill Publishing Co. Ltd., New Delhi, 9th Edition.
 G. C. Beri, Business Statistics, Tata McGraw-Hill Publishing Co. Ltd., New Delhi, 2 nd
Edition.
 J. K. Sharma, Business Statistics, Pearson Education, New Delhi, 3rd Reprint, 2005.
Instructions
203 Financial Management
Course Overview
The objective of this course is to acquaint the students of management with the basic
knowledge of finance function in a corporate enterprise. This course also highlights the emerging
issues of corporate restructuring, mergers and acquisition decisions.
Course Syllabus
Group I:
Financial Management: An Overview, Goals and Functions of Finance, Financial
System: Assets, Markets, Intermediaries and Regulatory Framework. Capital Market and
Money Market, Concepts in Valuation: Time value of money, Present Values, IRR, Bond
returns, Return from Stock Market Investments.
Capital Investment Decision making: Principles of Cash Flows, Discounted and Non-
Discounted Cash Flow Techniques for appraising capital investments, Risk Analysis in
Capital Budgeting.
Group II:
Working Capital Management: An Overview, Determinants, Working Capital Cycle,
Management of Cash, Receivables and Inventories. Financing Working Capital needs.
Leverage: Operating Leverage and Financial Leverage. Cost of Capital. Capital Structure
and firm’s value: Theories, MM Hypothesis, Optimization of Capital Structure, Capital
Structure Planning. Dividend Policy and firm’s value, Dividend Policy in practice.
Corporate Restructuring: Mergers and Acquisitions, motives, considerations and
regulations.
Recommended Texts
 J.J. Hamton, Financial Decision Making: Concepts, Problems and Cases,

Prentice-Hall of India, New Delhi, 4th Edition.
 Khan and Jain, Financial Management, Tata McGraw-Hill Publishing Co. Ltd.,
New Delhi, 4th Edition.
 Stephan A. Ross, Randolph W. Waterfield and Jeffery Jaffe, Corporate Finance,
Tata McGraw-Hill Publishing Co. Ltd., New Delhi, 7th Edition.
 Richard A. Brealey and Stewart C. Meyers, Principles of Corporate Finance,
Tata McGraw-Hill Publishing Co. Ltd., New Delhi, 6th Edition.
Instructions
204 Management of Human Resources
Course Overview
The student should be able to critically analyze organizational situations, prescribe

courses of action necessary for problem solving, and integrate the steps necessary for effective
implementation. Upon completion, the student should be able to indicate and explain various
human resource management interventions that may be required when dealing with the work
environment, people, and problems.
Course Syllabus
Group I:
Concept, scope, functions, importance of Personnel Management, environment scanning,
building up skills for effective HR manager. Global HRM. Organization of personnel
department and its relationships with other departments. HR in: information technology
firms, mergers and acquisitions. Integrating HR strategy with Business Strategy,
Personnel Policies, Manpower Planning, Analyzing Work and Designing Jobs, Managing
Separations and Rightsizing. Methods of Manpower Search and Selection of Human
Resources. Induction, Placement, Socializing, Promotion and Succession.
Group II:
Executive Development and Training Manpower, Retention of Talent. Performance
Appraisal and Potential Evaluation. Managing Basic Remuneration. Job Evaluation.
Motivation in Action: Empowerment, Quality of Work Life, Problem Employees.
Incentives, Sharing Productivity Gains and Profits, Employee Stock Option
Plans.Grievance Handling, Disciplining and Counseling of employees. Concept and
Present State of Industrial Relations. A brief idea of Trade Unionism. Industrial Unrest
and Remedial Measures.
Recommended Texts
 Garry Desseler, Human Resource Management, Prentice-Hall of India Pvt. Ltd., New
Delhi, 10th Edition.
 Edwin B. Flippo, Personnel Management, McGraw-Hill Book Company, 6th Edition.
 Raymond Noe, Wright, Gerhart & Hollenbeck, Human Resource Management – Gaining
A Competitive Advantage, Tata McGraw –Hill Publishing Company Ltd., New Delhi, 5th
Edition, 2007.
Instructions
205 Marketing Management
Course Overview
The objective of this course is to develop the ability in the students to define and analyze
the marketing problems through the formulation of marketing objectives, policies, programmes
and strategies.
Course Syllabus
Group I:
Nature, Scope and Concepts and Orientations of Marketing, Marketing Tasks, Modern
Concepts of Marketing, Marketing Environment and Environment Scanning, Marketing
Information Systems and Marketing Research, Strategic Planning in Marketing
Management, Understanding Consumer and Industrial Markets, Consumer Behaviour:
Factors Influencing Consumer Buying Behaviour, Buying Process, Market Segmentation,
Targeting and Positioning.
Product Decisions: Product Mix, Product Life Cycle, New Product Developments.
Branding and Packaging Decisions. Pricing Methods and Strategies.
Group II:
Promotion Mix Decisions: Advertising, Sales Promotion, Public Relations, Personal
Selling, Direct Marketing. Managing the Sales Force. Marketing Organisation.Channel
Management: Types & Functions, Selection, Cooperation, Conflict Management,
Vertical Marketing Implementations and Systems, Marketing Logistics, Emerging Issues
in Marketing: Green Marketing, Holistic Marketing, Network Marketing, Event
Marketing, Nucleus Marketing, Viral Marketing.
Recommended Texts
 Kotler Philip & Armstrong, G., Principles of Marketing, Prentice-Hall of India, New
Delhi, 2007.
 Kotler Philip, Marketing Management, Prentice-Hall of India, New Delhi, 2007.
 Kotler Philip & Keller, Principles of Marketing, Prentice-Hall of India, New Delhi, 2006.
 Saxena Rajan, Marketing Management, Tata McGraw-Hill Publishing Co. Ltd., New
Delhi, 3rd Edition, 2005.
Instructions
206 Operations Management
Course Overview
The objective of this course is to have an understanding of Operational issues in
Manufacturing & Service Sector Organisations that include Designing, Acquiring, Operating,
and Maintaining the facilities and processes; Purchasing raw materials; Controlling and
Maintaining Inventories; and providing the proper labour needed to produce a good or service so
that customers' expectations are met.
At the conclusion of the course students should be able to:
(1) build both quantitative and qualitative analysis skills, especially those needed for managing
operating systems; and
(2) provide common-sense modelling concepts which can be used to help managers evaluate
various management problems.
Course Syllabus
Group I:
Role and Scope of Operations Management, Operations Strategy, Operations
Management as an Inter-Functional imperative. Types and Characteristics of
Manufacturing systems, Product Planning and Design: Operations and the Life Cycle,
Developing New Products. Forecasting Demand: Forecasting methods, Forecast Errors.
Plant Location: Factors & Quantitative Models, Plant Layout: Models & Techniques,
Assembly Line Balancing.
Capacity Planning, Materials requirement planning: procedure, benefits and
disadvantages. Scheduling: scheduling jobs on machines, control of schedules,
scheduling in services.
Group II:
Introduction to Statistical Quality Control: Process Charts & Acceptance Sampling,
PERT and CPM, Application of OR techniques to Operations Management such as
Transportation, Assignment, Sequencing. Inventory Management, Planning and Control:
Inventory concepts, Scope, Objectives & Functions of Inventory Control, Classification
of Inventories, Inventory costs concepts, Selective Inventory Control Systems, Inventory
Control Models: Economic Order Quantity (EOQ) with & without shortages, EOQ under
Fluctuating Demand, EOQ with Quantity discounts, Economic Production Quantity
(EPQ), Fixed Order Cycle (FOC) and Fixed Order Quantity (FOQ) Systems.
Recommended Texts
 Elwood S. Buffa, Modern Production/Operations Management, Wiley Series, 8th Edition.
 James R. Evans, David R. Anderson, Dennis J. Sweeney and Thomas A. Williams,
Applied Production and Operations Management, West Publishing Company,
International Edition, Minnesota.
 John O. McClain and L. Joseph Thomas, Operations Management, Prentice Hall-of
India, New Delhi, 2nd Revised Edition.
 Kanishka Bedi, Production and Operations Management, Oxford University Press, 9th
Impression, 2006.
 Lee J. Krajewski, Operations Management, Prentice-Hall of India, New Delhi, 8th
Edition.
Instructions
207 Seminar On International Business Environment & Management
Course Syllabus
Group I:
International Business: An overview - Types of International Business; The External
Environment, The Economic and Political Environment, The Human Cultural
Environment; Influence on Trade and Investment Patterns; Recent World Trade and
Foreign Investment Trends; Balance of Payments Accounts and Macro-economic
Management; Theories and Institutions: Trade and Investment - Government Influence on
Trade Investment ; Determination of Trading Partner's Independence, Interdependence and
Dependence; World Financial Environment
Cross-national Cooperation and Agreements; Tariff and Non-Tariff Barriers ; Regional
Blocks; International production; Internationalisation of Service Firms ; Operation
Management in International Firms;
Group II:
World Financial Environment : Foreign Exchange Market Mechanism; Determinants of
Exchange Rates; Euro-currency Market; Offshore Financial Centres; International Banks;
Non-Banking Financial Service Firms; Stock Markets. Global Competitiveness; Export
Management; Licensing; Joint Ventures Technology and Global Competition;
Globalisation and Human Resource Development; Globalisation with Social
Responsibility; World Economic Growth and the Environment; Country Evaluation and
Selection; International Business Diplomacy. Negotiating an International Business, Issues
in Asset Protection; Multilateral Settlements; Consortium Approaches; External Relations
Approach.
Recommended Texts
 Alworth, Julian S., The Finance, investment and Taxation Decisions of Multinationals,
London, Basil Blackwell, 1988.
 Bhalla, V.K., and S. Shivaramu, International Business, Environment and Business, New
Delhi, Anmol, 1995.
 Bhalla, V.K., International Economy: Liberalisation Process, New Delhi, Anmol, 1993
Instructions

MBA PART 2 SESSION 2014-2015
SEMESTER 3 & 4
301 Project Management
Course Overview
The subject emphasizes on imparting the knowledge, skills, tools and techniques
involved in carrying out project activities so as to ensure that projects are delivered within
budget and schedule. The subject content would be spread over 32 hours (min.) on theoretical
work and 16 hours (min.) on practical work.
Course Syllabus
Group I:
Concepts of Project Management: Meaning and Definition of Project, Characteristics of a
project, Project Life Cycle Phases, Role of a Project Manager, The Planning Process:
Work Breakdown Structure, Cost Planning – tools & techniques, cost estimation, Time
Planning – tools & techniques.
Group II:
Project Appraisal: Technical Feasibility, Economic Feasibility, Financial Evaluation,
Appraisal Under Risk and Uncertainty, Sensitivity Analysis, Social Cost Benefit
Analysis: Rationale, Fundamentals of Shadow Pricing, Basic approaches to Social Cost
Benefit Analysis.
Group III:
Scheduling: Graphic representation of project activities, Network Analysis, Network
Techniques: PERT and CPM. Resource Allocation, Overview of MS-Project 2000.
Control of Projects: control systems, control of constraints – cost and time.
Recommended Texts
 Harvey Maylor, Project Management, Pearson Education, New Delhi, 2nd Edition.
 Prasanna Chandra, Projects: Planning, Analysis, Selection, Implementation & Review,
Tata McGraw-Hill Publishing Company Ltd., New Delhi, 6th Edition.
 United Nations Industrial Development Organisation, Guide to Practical Project
Appraisal – Social Benefit Cost Analysis in Developing Countries, Oxford & IBH.
 Jack R. Meredith, Project Management: A Managerial Approach, Wiley Publications, 1st
Edition.
Instructions
consist of nine questions, three from each group. Candidates will be required to attempt
five questions in all, selecting not more than two questions from each group.
Two Mid-Semester Tests each carrying 10 marks
Two Assignments each carrying 10 marks
302 Business Analytics
Course Syllabus
Group I:
Business Analytics: Definition, Evolution, Architecture, Benefits, Future; Business
Analytics as Solution for Business Challenges, Effective Predictive Analytics, Integrating
Analytics in Business Processes, Unstructured Data Analytics, Balanced Scorecard,
Dashboards, KPI based on Dashboard and Scorecard, LOFT effect, Data Quality, Master
Data Management, Data Profiling
Group II:
Data Modelling Concepts, Data Modelling Types and Techniques, Multidimensional
modelling: measures, dimensions, attributes and hierarchies, Schemas, Data Marts, Data
Integration: Extraction, Transformation and Load Processes, Data Warehouse: Definition,
Architecture, Development and Implementation issues, Introduction to OLTP and OLAP,
Data Mining: Definition, Concepts, Applications and Methods.
Group III:
Creating Data Marts using SQL server management studio and cube wizard – Identifying
and defining measures, dimensions, attributes and hierarchies. Generating schemas
Data Integration (ETL) for loading data to data marts. Applying Data transformations –
Aggregate, Conditional Split, Copy Column, Derived Column, Sort, Multicast, Creating a
cube (multidimensional BI semantic model) - Working with measures and dimensions,
Deploying Analysis project using wizard, Queries, Analysis based on Time Dimension,
Implementing reporting
Recommended Texts
 Fundaments of Business Analytics by RN Prasad and Seema Acharya, Wiley India
Publication
 Win With Advanced Business Analytics by Jean Paul Isson and Jesse S. Harroitt, Wiley
Publication, 2013
 Successful Business Intelligence: Secrets to Making BI a Killer App by Cindi Howson,
Tata McGraw Hill Edition 2012
 Analytics at Work by Thomas H. Davenport, Jeanne G. Harris and Robert Morison,
Harvard Business Press
 Business Intelligence: A Managerial Approach by Efraim Turban, Ramesh Sharda,
Dursun Delen and Daid King, Pearson Publication, 2012
 Delivering Business Intelligence with Microsoft SQL Server 2012, by Brian Larson, Tata
McGraw-Hill Edition
Instructions
1. Theory: Group-I and Group-II carry 30 marks each (External and Internal).
2. Practical: Group-III carries 40 marks which will be jointly evaluated by Internal
and External experts.
3. Six questions to be set, three to be attempted, not more than two to be attempted
from each group.
4. Duration of the paper will be two hours.
5. Written paper will be from Group-I and Group-II only.
303 Advertising and Sales Management
Course Overview
The primary objective is to make students familiar with basics of Sales Management and
the duties & roles played by salesmen. The growing significance of process of advertising
deserves the same focus and attention.
Course Syllabus
Group I:
Nature and Scope of Sales Management, Organising, Recruitment and Selection of Sales
Personnel, their Training and Development, Supervision & Appraisal, Motivating Sales
Personnel, Carving Territories, Routing, Quota Sales Call Planning, Sales Forecasting,
Sales Organisation – Structure and Control.
Group II:
Nature & Scope of Advertising Research, Consumer Behaviour and Advertising, Media
Planning , Merits and Demerits of various media types, Emerging media, Process of
advertising – Copy testing, Advertising Budget
Group III:
Measuring Advertising Effectiveness, Deceptive advertising, Advertising Ethics and
Unethical Practices, Role of Advertising Agencies, Legal framework of Advertising.
Recommended Texts
 Condiff, Still & Govani, Sales Management, Prentice-Hall of India, New Delhi, 5th
Edition, 1998.
 Wright, Winter and Zeigler, Advertising, Tata McGraw-Hill Publishing Company Ltd.,
New Delhi, 1990.
Instructions
consist of nine questions, three from each group.
Candidates will be required to attempt five questions in all, selecting not more than two
questions from each group
304 Marketing Research
Course Overview
The basic objective of the subject is to find out the solutions of number of questions, that
need to be answered and the number of decisions, that need to be made with respect to the choice
of techniques to be used to solve a research problem.
Course Syllabus
Group I:
Nature, Scope and Concept of Marketing Research, Marketing Research Process,
Marketing Research and MIS, Marketing Decision Support Systems, Problem Analysis
and Identification of MR Objectives, Sources of Information: Primary and Secondary
Data, Research Designs and their applications: Exploratory, Descriptive and Causal
Research. Sampling Decisions: Basics, Methods/Techniques and Determination of
Sample Size.
Group II:
Measurement Process: Measurement in Marketing, Difficulties in Measurement,
Concepts of Validity and Reliability, Attitude Measurement: Importance of Attitude in
Marketing, Nature of Attitudes and their Measurement, Attitude Scaling Procedures,
Thurston Scale, Likert Scale, Paired Comparison Scale, Semantic Differential Scale and
Multi-Dimensional Scale (MDS) and Their Applications, Multivariate Analysis: Factor
Analysis, Discriminant Analysis, Cluster Analysis and Conjoint Analysis.
Group III:
Report Writing and Presentations, Use of Statistical Package for Social Sciences (SPSS)
in Marketing Research, Applications of Marketing Research: Demand Measurement and
Forecasting, Product Research, Advertising Research, Distribution Research, Sales
Control Research, Pricing Research, Motivation Research.
Recommended Texts
 Iacabucci, Marketing Research, Thomson Publications, Mumbai, 2006.

 Kinner, T.C. and Taylor, J.R., Marketing Research: An Applied Approach,
McGraw-Hill, New York, 5th Edition, 1995.
 Green, Tull and Album, Research for Marketing Decision, Prentice-Hall of India,
Instructions
Assignment / Project Work carrying 25 marks
305 Management of Industrial Relations
Course Overview
The course has been designed to make the students aware of the sensitivity of employer-
employee relationship.
Course Syllabus
Group I:
Economy and labour force in India. Industrial relations, Importance, present status,
concepts and models. The role of government in Industrial Relations. Industrial Relations
and Technological Change, Changes in IR Post-liberalization. Trade Union – objectives,
functions, New Role of Trade Union in the context of globalization.
Group II:
Industrial Dispute – nature & causes of industrial disputes. Machinery for solving
industrial disputes under Industrial Disputes Act, 1947 at national and state level.
Comparative study of industrial relations in developed and developing economies .Role
of ILO.
Group III:
Collective bargaining – meaning, characteristics, need, importance, process, causes for
failure of collective bargaining. Concept, forms and models of workers’ participation in
management, schemes of workers’ participation in management in India and their
evaluation.
Recommended Texts
 Venkataratnam, C.S., Industrial Relations, Oxford University Press, 2007.

 Mamoria, Mamoria, Gankar, Dynamics of Industrial Relations, Himalaya Publishing
House, Mumbai, 2007.
 Singh, B.D., Industrial Relations: Emerging Paradigms, Excel Books, New Delhi,
2007.
Instructions
306 Human Resource Planning and Development
Course Overview
This module is designed to consider the theory and role of human resource planning and
development in organizations, and link it to policies and practices required in organizations for
effective people management. The module aims to develop knowledge and skill in a range of
HRD activities in organizations and to relate these to the professional standards. It covers the
practical application of personnel theory.
Course Syllabus
Group I:
Macro level manpower planning and micro level manpower planning, human resource
planning and the government. Organizational Human Resource Planning: factors
affecting, process, and barriers. Stock taking, Work Force Flow Mapping. Models and
Techniques of Manpower Demand and Supply Forecasting, Behavioural factors in
Human Resource Planning; Wastage Analysis, Retention, Redeployment and Exit
Strategies.
Group II:
Career Management and Career Planning, Career Development, Managing Change.
Performance Planning, Coaching, Potential Appraisals, Multi-skilling, Training
Retraining, (studying these trends in Indian and international context) .HRD evolution,
concepts, goals and challenges, HRD climate and processes. Organizing for HRD, HRD
strategies and experiences in India. HRD in culturally diverse environment, Human
Resource Valuation and Accounting.
Group III:
Role of an HRD Professional, Task Analysis, Motivational aspects of HRD.
Developmental Supervision and Leadership (identifying corporate leaders and analyzing
their role in building up their organizations). Counseling and Mentoring,
Recommended Texts
 Papalia, Diane, Human Development, Tata McGraw-Hill Publishing Company Ltd.,

New Delhi, 2004.
 Randy L. Desimone, Jon M. Werner, and David M. Harris, Human Resource
Development, Thomson South-Western Press, 3rd Edition.
 Lawrence S. Kleiman, Human Resource Management: A Managerial Tool for
Competitive Advantage, Wiley, 2006.
Instructions
307 Management of Financial Institutions
Course Overview
The basic objective of this course is to acquaint the students of finance with the working,
performance and regulations of commercial banking, development finance, and investment
finance and about the various risks faced by financial institutions.
Course Syllabus
Group I:
Financial Institutions in India: An overview, types and their role in economic
development, Banking system in India: An overview, structure of Indian banks: public,
private and foreign banks, their role and performance, Reserve Bank of India: Its
functions and role as a central bank.
Group II:
Development Banking in India: concept evolution, structure and promotional role. Micro-
Financing: concept, models, and its role in poverty alleviation, Banking sector reforms in
India.
Group III:
Non-Banking Finance Companies (NBFCs): Introduction, evolution, progress and
growth, regulatory framework, problems and prospects, Insurance Industry in India:
evolution, growth, insurance sector reforms. An overview of risks faced by FIs, types of
risks: credit risk, liquidity risk, interest rate risk, market risk, foreign exchange risk,
technology and operational risk.
Recommended Texts
 Anthony Saunders and Marcia Million Cornett, Financial Markets and Institutions, Tata
McGraw-Hill Education Private Limited, 3rd Edition, 2009.
 L.M. Bhole, Financial Institutions and Markets, Tata McGraw-Hill Publishing
Company Limited, 5th Edition, 2009.
 R.M. Srivastava, Management of Indian Financial Institutions, Himalaya
Publishing House, Mumbai, 2008.
 Khan M.Y., Indian Financial System, Tata McGraw-Hill Publishing Company
Limited, New Delhi, 5th Edition, 2007.
Instructions
308 Financial Services and Markets
Course Overview
This course is aimed at providing the basic understanding of financial markets that how
the markets are inter-linked, structured and regulated. The course also provides an overview of
various financial services, their emerging role, regulations and as to the performance related
issues.
Course Syllabus
Group I:
Financial system in India: An overview structure and growth, major problems and
deficiencies, Financial markets in India: Structure and significance; Financial Market
Environment; Money Market in India: Constituents, Regulations and Recent
Development, Capital Market in India: Constituents, Regulations and Recent
Development, New Issue Market, Mode of Raising Capital from Primary Market, SEBI
Guidelines relating to primary market.
Group II:
Financial Services in India: Nature types, Regulatory Framework, Major problems faced
by Indian Financial Services Sector. Leasing; Meaning, types, financial legal and tax
aspects, hire purchase. Factoring: types, legal and financial Aspects, Forfeiting: meaning
and mechanics, Mutual Funds: Meaning, types, structure and significance, SEBI
guidelines relating to MFs.
Group III:
Merchant Banking in India: Role and functions, SEBI guidelines relating to merchant
banking, venture capital: meaning, characteristics, and SEBI guidelines relating to
venture capital funds. Credit rating: Meaning, types and functions of credit rating agency,
process and methodology of credit rating.
Recommended Texts
 M.Y. Khan, Financial Services, Tata McGraw-Hill Publishing Co. Ltd., New
Delhi, 4th Edition, 2006.
 L. M. Bhole, Financial Institutions and Markets, Tata McGraw-Hill Publishing Co.
Ltd., New Delhi, 4th Edition, 2007.
Instructions
309 Production Planning and Control
Course Overview
As the subject has derived greater attention in Business Management thus the students would be
made conversant with the tools of PPC which would be useful in coordinating the activities of production
system by proper planning and control systems.
Course Syllabus
Group I:
Production Planning and Control functions, Types of production systems, Sales
Forecasting: Forecasting techniques, Forecast errors. Aggregate Planning: concept,
relevant costs, methods Material Requirement Planning, Capacity Planning.
Group II:
Linear Programming: Basic concepts, Applications. Operations Scheduling: Forms of
schedules, Job shop scheduling, Batch shop scheduling, scheduling for continuous
production systems. Inventory models, Inventory control systems.
Group III:
Statistical Quality Control Methods: Process control charts, Process Capability.
Acceptance Sampling: Operating Characteristic curve, Sampling Plans. Dispatching and
Expediting, Recording progress and feedback.
Recommended Texts
 Elwood S. Buffa, Modern Production/Operations Management, Wiley Series, 8th Edition.

 Lee J. Krajewski, Operations Management, Prentice-Hall of India, New Delhi, 6th
Edition.
 William S. Messina, Statistical Quality Control for Manufacturing Managers, John
Wiley & Sons, 1987.
 R. Paneerselvam, Production and Operations Management, Prentice-Hall of India, New
Delhi, 2nd Edition.
Instructions
310 Inventory Management
Course Overview
The objective of this course is to provide the student an appreciation of the crucial role of
Inventory and Materials Management in the efficiency, competitiveness, and profitability of a
business organization and to introduce the student to the formulation and application of methods
and models for Inventory Management.
At the conclusion of the course students should be able to:
(1) monitor inventory levels and projected item availability;
(2) perform basic warehousing operations including receiving, putting away, picking and
shipping; and
(3) analyze and develop inventory management policies under deterministic and stochastic
environments.
Course Syllabus
Group I:
Fundamental concepts of Inventory: Introduction, Functions of inventories, Importance
of Inventories in a manufacturing organisation; Types of Inventories, Factors Affecting
Inventory Control, Classification of inventories; Codification of inventories;
Simplification & Standardization of Inventories; Selective Inventory Control Techniques:
ABC, HML, FSN, VED analysis etc., Material Requirement Planning.
Group II:
Inventory Management and Control: Inventory costs concepts, Inventory Control
Concepts: Lead Time, Re-order point, Requirement of Materials; Safety Stock, Standard
Order Quantity, Service Levels; Inventory Control Models: Static & Dynamic Inventory
Control Models; Economic Order Quantity with & without shortages, EOQ under
Fluctuating Demand, EOQ with Quantity & Price discounts, Economic Production
Quantity, FOQ & FOC Systems, Probabilistic Inventory Control Models.
Group III:
Inventory Checking & Accounting, Evaluation of Inventory Performance; Materials
Handling & Warehouse Management; JIT and Inventory Management, ERP and
Inventory Management; Supply Chain Management & Inventory Management;
Operations Research in Inventory Control: Application of Linear Programming, Queuing
Theory in Inventory Control; Inventory Information Systems, Applications of Computers
to Inventory Management & Control.
Recommended Texts
 Elwood S. Buffa, Modern Production/Operations Management, Wiley Series, 8th
Edition.
 Kanishka Bedi, Production and Operations Management, Oxford University Press, 9th
Impression, 2006.
 Lee J. Krajewski, Operations Management: Processes and Value Chains, Prentice-Hall
of India, New Delhi, 8th Edition.
Instructions
five questions in all, selecting not more than two questions from each group
Class Participation and Attendance to be of 10 marks.
311 Database Management
Course Syllabus
Group I:
Database Preliminaries: File concept, Database concept, File vs. Databases. DBMS
objectives and 3-Schemes Architecture. History of evolution of databases. Hierarchical,
Network, relational and Semantic model. Relational Database theory: Tables and
Relations; Relational Model Operators; Relational model integrity rules; Normal forms;
SQL as language of DBMS.
Group II:
Software organisation of typical DBMS: DBMS Software structure, Catalogues, Data
dictionary, Query Translator, Query Optimizer and Access planner. Transaction
Processing System: concurrency control manager, Recovery manager, Buffer manager,
Client-server databases.
Group III:
Introduction to oracle 8i, triggers, functions, procedures and packages, PLSQL
Programming environment.
Recommended Texts
 Date C.J., An Introduction to Database Management Systems, Narosa Publishing

House, Third edition, 1998.
 Abraham Silberschatz, Henry F. Korth and S. Sudarshan, Database Management
System, McGraw-Hill, 3rd edition, 1997.
 Ivan Bayross, Oracle Developer 2000, BPB Publications, New Delhi, 1999.
Instructions
1. Theory: Group-I and Group-II carry 30 marks each (External and Internal).
2. Practical: Group-III carries 40 marks which will be jointly evaluated by Internal and
External experts.
3. Six questions to be set, three to be attempted, not more than two to be attempted from
each group.
4. Duration for the paper will be two hours. Written paper will be from Group-I and Group-
II only.
312 Telecommunications for Business
Course Syllabus
Group I:
Computers and Communications: The Information Technology: The Concept of Global
Village; On-line Information Services; Electronic Bulletin Board Systems. The Internet;
Interactive Video; Communications Channels; Communications Networks; Local
Networks; Managerial Issues Related to Telecommunication.
Group II:
Client/Server Computing; Communication Servers; Digital Networks; Electronic Data
Interchange and its Applications; Enterprise Resource Planning Systems; Inter-
Organizational Information Systems; Value Added Networks; Wireless Networks.
Group III:
Managing in the Market space; Electronic Commerce and Internet; Applications of
Internet, Internet and Extranet in Business Organizations; Using Internet for
Business EIS; Internet as a Vehicle for transacting Business.
Recommended Texts
 Derfler, Frank J., Guide to Linking LANs, Emeryville, California, Ziff-Davis

Press, 1992.
 Darrel, Frank J., Guide to Connectivity, 2nd ed., Emeryville, California, Ziff-
Davis Press, 1992.
 Estabrooks, Maurice, Electronic Technology, Corporate Strategy and World
Transformation, Wastport, Quorum Books, 1995.
Instructions
313 Multinational Financial Management
Course Overview
The course has been developed to acquaint the students with the basic terminology linked
with Foreign Exchange markets, measurement of foreign exchange exposure and hedging against
such risk.
Course Syllabus
Group I:
International Finance: Major dimensions and recent trends in the globalised financial
markets. Foreign Exchange Market: Organization, Spot market and Forward market,
Currency Quotes, Spread, Spot rates, Forward rates, Cross rates. Forward Contracts and
their significant features, Premium and Discounts. International Parity Relationships and
Forecasting Foreign Exchange Rates: Exchange Rate Theories (PPP, IRP, IFE). Currency
Futures, Currency Options and Swaps.
Group II:
Foreign Exchange Exposure and Management, Types of Exposure: Transaction
Exposure, Translation Exposure and Economic Exposure. Measurement of Exposure,
Strategies for Exposure Management. Exposure Management Techniques. Parameters
and Constraints on Exposure Management.
Group III:
Cost of Capital for Foreign Investments. Capital Budgeting for MNCs. Financing Foreign
Trade. Multinational Cash Management. International Taxation Environment.
Recommended Texts
 Michael S. Eun and Bruce G. Rusnick, International Financial Management, Tata

McGraw-Hill Publishing Co. Ltd., New Delhi, 3rd Edition, 2004.
 Levi M., International Finance: Financial Management and International
Economy, McGraw-Hill, New York, 4th Edition.
 Shapiro A., Multinational Financial Management, John Wiley & Sons Inc., 7th
Edition.
 Julian Walmsley, The Foreign Exchange and Money Markets Guide, John Wiley &
Sons, New York, 2nd Edition, 2000.
Instructions
314 International Marketing
Course Overview
The course has been developed so as to acquaint the students with environment,
procedural, institutional and decisional aspects of International Marketing.
Course Syllabus
Group I:
Nature & Scope of International Marketing, its differentiation from domestic marketing.
Economic environment in International Marketing. Emergence of trading blocks like E.
U. and steps/stages involved in their formation (Customs union to common currency).
Constraints in International marketing, i.e. Tariff and Non-Tariff Barriers, Fiscal and
Non-Fiscal Barriers. Role of International Institutions like IMF, WTO, IBRD. Bilateral
agreements.
Group II:
India and World trade, Export & Import policy. Direction and Quantum of India’s
Exports. Institutional infrastructural framework for export promotion in India, i.e. EPCs,
ECGC, Commodity Boards etc. Registration, Production and clearance of goods for
exports.
Group III:
Shipping and Transportation. Documentation for Exports. International Marketing mix-
identification of markets, International Product life-Cycle, Promotion and Pricing in
International marketing. Various forms of International business- Joint-ventures, Turnkey
projects.
Recommended Texts
 Onkvisit, Shaw, International Marketing-Analysis and Strategy, Prentice-Hall of

India, New Delhi, 4th Edition, 2004.
 Subash C. Jain, International Marketing, Thomson Learning, Mumbai, 6th
Edition.
 Philip R. Cateora and John L. Graham, International Marketing, McGraw Hill
Company, 12th Edition, 2004.
Instructions
317 Management of Retail Organisation
Course Overview
The objective of this course is to introduce students to the basic scope, benefits and types
of retailers; and understand the steps involved in designing an appropriate retail organization
structure.
Course Syllabus
Group I:
Retailing-Definition and Scope. Retailer's Role in Distribution Channels - Benefits of
Retailing, Benefits to Customers, Benefits to manufacturers and wholesalers, Benefits to
the economy. Evolution of Retailing-Factors behind the change of Indian retailing
industry.
Group II:
Theories of Institutional Change - Wheels of Retailing, Dialectic Process, Retail
Accordion, Natural Selection. Classification of Retailers – Store-based retailers, Non-
store Retailer. Retailing Environment - Economic environment, Legal environment,
Technological environment, Competitive environment.
Group III:
Designing a Retail Organization Structure - Defining Organisational objectives,
Identifying Organisational tasks. Forms of Retail organization – levels of organization.
Retail Organization Structures - Independent store organizational structure, Department
store organizational structure, Chain store organisational structure.
Recommended Texts
 Berman B. and Evans J. R., Retail Management, Pearson Education, New Delhi,
2002.
 Michael Levy M. and Barton A. Weitz, Retailing Management, Tata McGraw-Hill
 Lamba A. J., The Art of Retailing, Tata McGraw-Hill Publishing Co. Ltd., New
Delhi, 2003.
 David Gilbert, Retail Marketing Management, Pearson Education, New Delhi,
2003.
Instructions
318 Retail Consumer Behaviour
Course Overview
The objective of this course is to understand the role of retail customer in the success of a
retail store; and understand the service quality in retail stores.
Course Syllabus
Group I:
Demographic Analysis - Age distribution population, Income Urbanization, shrinking
household, working women, diversified minorities. Consumer Buying Behavior - Buying
considerations, Buying situations, Buying centers, Buying influences, Consumer Buying
Process, Types of consumer decision - making, buying scenes.
Group II:
Geographic Analysis – regional market, metro geography, non-metro geography. Gaining
Strategic advantage through customer service – nature of customer service, customer
service strategies.
Group III:
Customer Evaluation of Service Quality - Gaps Model for improving the Quality of
Service - knowledge gap, standards gap, delivery gap, communications gap. Service
Recovery-listening to the customer, providing a fair solution, resolving problems quickly.
Recommended Texts
 Schiffman and Kanuk, Consumer Behaviour, Prentice Hall of India, New Delhi, 8th
Edition, 2003.
 Hall Louden, D. & Della Bitta, Consumer Behaviour, McGraw-Hill Publishing
Company, New York, 3rd Edition.
2002.
Instructions
401 Strategic Management
Course Overview
The objective of the subject is to make students conversant with a set of management
guidelines which specify the firm’s product-market position, the directions in which the firm
seeks to grow and change the competitive tools it will employ, the strengths it will seek to
exploit and the weaknesses it will seek to avoid. Strategy is a concept of the firm’s business
which provides a unifying theme for all its activities.
Course Syllabus
Group I:
Defining Strategic Management, Characteristics of Strategic Management Types and
Hierarchy, Formulation of Strategy: Various Stages and Components of Strategic
Management, Determination of various objectives like corporate, divisions and
departmental objectives: Vision, Mission and Purpose, Environmental Scanning: Internal
& External environment, Types of Strategies, Guidelines for crafting strategies, Tailoring
strategies to fit specific Industry.
Group II:
Strategic Analysis and Choice: Environmental Threat and Opportunity Profile (ETOP),
Organizational Capability Profile – Strategic Advantage Profile, Corporate Portfolio
Analysis – SWOT Analysis, Synergy and Dysergy – GAP Analysis, Porter’s Five Forces
Model of Competition, Mc Kinsey’s 7s Framework, GE 9 Cell Model, Distinctive
competitiveness – Selection of matrix while considering all models discussed above,
Implementation of strategy: Analysis and development of organizational policies-
marketing, production, financial, personnel and management information system,
Strategy implementation: Issues in implementation – Project implementation –
Procedural implementation.
Group III:
Resource Allocation (Technological and demand forecasting)- Budgets – Organization
Structure – Matching structure and strategy, Behavioural issues – Leadership style –
Corporate culture – Values – Power – Social responsibilities – Ethics- Building a capable
organization, Functional issues – Functional plans and policies – Financial, Marketing,
Operations and Personnel plans and policies, Strategy Evaluation – Importance.
Symptoms of malfunctioning of strategy – Organization anarchies, Operations Control
and Strategic Control- Measurement of performance – Analyzing variances – Role of
organizational systems in evaluation, Rescheduling of resources-Techniques for
improving organization effectiveness.
Recommended Texts
 Lawrence R. Jauch, William F. Glueck, Business Policy and Strategic Management,
McGraw-Hill, 5th Edition.
 John A. Pearce II, R.B. Robinson, Jr., Strategic Management, 3rd Edition, A.I.T.B.S.
Publications, Delhi.
 Fred R. David, Strategic Management - Concepts and Cases, Pearson Education, 10th
Edition, 2005.
Instructions
402 Organisational Development &
Change
Course Overview
The objective of the subject is to blend theory, concepts and applications in a

comprehensive and clear presentation. The course works from a strong theoretical foothold and
apply behavioral science knowledge to the development of organizational structures, strategies,
and processes.
Course Syllabus
Group I:
Organisational Change: why, how, for whom, forces of change, significance and
importance of change, nature of change, process of organisational change, coping
strategies for change, resistance to change, managerial options for implementing change,
guidelines facilitating change.
Group II:
Introduction to Organisational Development: Definition, need, assumptions, historical
development, issues, and future of OD: Models and theories and planned change. Process
of OD, issues in consultant-client relationship.
Group III:
OD Interventions: Planning interventions; Human resource management intervention,
Team interventions; Human process interventions, Techno-structural interventions. Inter
group and Third party peacemaking interventions, Comprehensive interventions,
Structural interventions, personal interventions, Future of OD, Research on OD.
Recommended Texts
 Thomas G. Cummings and Christopher G. Worley, Organization Development and

Change, Thomson South-Western, 8th Edition 2004.
 Nilakant V, Managing Organisational Change, Sage Publications Chennai, 2004.
 Abad, Ahmed, Developing Effective Organization, Sri Ram Centre for Industrial
Relations, New Delhi, Latest Edition.
Instructions
404 Seminar on Business Ethics and
Values
Course Syllabus
Group I:
Introduction to Ethics and Values and their importance in Business: Ethical issues in
capitalism and market system; Ethical and Social systems. The social responsibility of
Business, Ethical conflicts, Whistle blowing.
Group II:
Ethics and organisations, Ethics in human resource management and organisational
culture; Ethics in marketing, Ethics in finance, Ethical codes and incentives in corporate sector.
Group III:
Broader ethical issues in society-- corruption, ecological concerns, discrimination on the
basis of gender, caste or race; ethics and information technology, impact of Govt. policies and
laws on ethics, resolving ethical dilemmas.
Recommended Texts
 Sekhar, R.C., Ethical Choices in Business, Response Books, New Delhi, 1997.
 S.K.Chakraborty, Managerial Transformation by Values, Sage Publications, New
Delhi, 1993.
 Ananta K. Giri, Values, Ethics and Business: Challenges for Education and
Management, Rawat Publication, Jaipur.
Instructions
406 Consumer Behaviour
1.
Course Overview
Upon the satisfactory completion of this course the students will be able to:
1. understand the theory of consumer and industrial buyer behaviour;
2. be able to recognize and apply appropriate theory in order to solve practical marketing
and product management problems;
3. understand how information and communication flows, and external influences can affect
purchasing decisions;
4. be able to analyze general marketing strategy and provide advice on basic
consumer/industrial buyer behaviour issues;
Course Syllabus
Group I:
Macro and micro aspects of consumer Behaviour and their relevance to Indian economy.
Consumer Behaviour and Marketing Strategy, External Influences: cross- cultural
variations in Consumer Behaviour, Social class and its influence on Consumer
Behaviour, group dynamics and consumer reference groups, the household life cycle,
Family decision making.
Group II:
Internal Influences: consumer needs and motives, personality and Consumer Behaviour,
consumer perception and marketing strategy, learning, memory and product positioning.
Consumer Attitude: Attitude formation and change, communication, self-concept and its
applications, psychographics and life style.
Group III:
Personal influence and opinion leadership–diffusion of innovations: the diffusion process,
the adoption process – consumer decision making process–levels, models, information
search, evaluation criteria, post-purchase Behaviour–Consumer expectation and
satisfaction–managing dissonance.
Recommended Texts
 Schiffman, L. G. and Kanuk, L. L., Consumer Behaviour, Prentice-Hall of India,
New Delhi, 2006.
 Hawkins, D., I., Consumer Behaviour: Building Marketing Strategy, Tata
McGraw-Hill Publishing Company Ltd., New Delhi, 2007.
 Blackwell, Roger D., Miniard, Paul W., and Engel, James F., Consumer
Behaviour, South-Western, 9th Edition, 2001.
Instructions
407 Export Marketing
Course Overview
The course has been developed so as to provide the students with macro and micro
aspects of Export Marketing. It will make them aware about India’s standing at global level.
Course Syllabus
Group I:
Nature & Scope of Export Marketing, its differentiation from domestic marketing,
Conceptual framework of International Trade, Balance of Trade, Balance of Payment,
Regional Economic Integrations and their role in global trade, Tariffs and Non-Tariff
barriers in International trade, International Institutions for trade promotion – IMF, WTO,
IBRD
Group II:
India’s Share in global trade, Composition of India’s trade and its direction, India’s
Trade-policy framework, Institutional infrastructural framework for export promotion in
India, Foreign market entry, Product mix, Pricing, Distribution and Promotion.
Group III:
Export Financing and Documentation, Role of Exim Bank and other institutions,
Processing of an Export Order, Quality Control and pre-shipment inspection, Legal
framework of International trade
Recommended Texts
 Condiff, Still & Govani, Sales Management, Prentice-Hall of India, New Delhi,
1998.
 Wright, Winter and Zeigler, Advertising, Tata McGraw-Hill Publishing Co. Ltd.,
 Chunawalla and Sethia, Foundations of Advertising – Theory & Practice,
Himalaya Publishing House, Mumbai, 7th Edition, 2008.
Instructions
408 Marketing of Services
Course Overview
The objective of this course is to introduce the learner to the service sector management
in an organization and to the process providing the service. To this end, we will understand the
strategic role of services marketing and develop the ability to define and analyze the problems
dealt with by managers.
Course Syllabus
Group I:
The Emergence of Service Economy, Nature, Scope and Concept of Services Marketing,
Difference in Goods and Services Marketing, Marketing Challenges in Service
Businesses, Marketing Framework for Services Businesses, Relationship Marketing:
Concept, Benefits and Strategies, Services Market Segmentation, Targeting and
Positioning.
Group II:
The Service Classification, Service Product Development, Consumer Behaviour in
Services, Customer Expectation of Services, Customer Perception of Services,
Formulating Marketing Mix for Services Marketing, Internal Marketing, Employee
Empowerment, Customer Involvement in Services.
Group III:
Quality Issues and Quality Models; Managing Productivity and Differentiation in
Services Organizations; Demand-Supply Management; Advertising, Branding and
Packaging of Services, Service Recovery Management; Applications of Services
Marketing (Case Studies).
Recommended Texts
 Zeithmal, V. A. and Bitner, M. J., Services Marketing, Tata McGraw-Hill
Publishing Company Ltd., New Delhi, 4th Edition, 2005.
 Lovelock, Christopher H., Services Marketing: People, Technology, Strategy,
Pearson Education, New Delhi, 5th Edition, 2006.
 Shankar Ravi, Service Marketing, Excel Books, New Delhi, 2002.
Instructions
409 Management of Logistics
Course Overview
To make students understand about the growing recognition that the twin goals of cost
reduction and service enhancement can be achieved through logistics and supply chain
management.
Course Syllabus
Group I:
Nature and scope of logistics, defining physical distribution and understanding its activity
centers. Physical Distribution and its relationship with marketing and material
management. Interdependence of transaction and exchange actions. Importance of
channels and concept of logistical support. Geo-market dynamic logistical operation, its
elements and network. Integrated Physical distribution and competitive actions of a
company. Physical distribution and elements of Inventory: Inventory costs; concept of
EOQ, Safety Stock.
Group II:
Transportation & Physical distribution: Different transportation modes and their pros and
cons. Evaluation of transport decision. Freight rate structure and road transportation. Sea
& Air cargo-tariff structure. Practices and procedures of their operation and services
provided by them. Intermodal transportation. Containerisation's concept and its operation.
Inland container depot & terminals in India Liner Shipping conferences -its norms and
practices. Chartering principles and practices. Insurance and claim procedures in different
modes of transportation. Reviewing transportation infrastructure in India. Interstate tariffs
and documentation. Carrier consignee liabilities. Pricing and related services.
Group III:
Elements of storage and material handling, including warehousing and packing
alternatives. Receipt and dispatch and loading and unloading. Handling machinery.
Dispatch of vehicles. System design and administration. Total costs planning, minimum
tota1 costs policy, maximum customer service policy, maximum profit policy,
Organisation and Control for physical distant Information system for P.D. Information
system in Logistics.
Recommended Texts
 Bowersox Donald J., Logistical Management, Macmillan Publishing Co., Inc.,
New York.
 Martin Christopher, Logistics and Supply Chain Management, Pearson Education,
New Delhi, Sixth Edition, 2005.
Instructions
410 Rural Marketing
Course Syllabus
Group I:
Rural Socio-Economic environment and impact of urbanization, industrialization and
globalization on rural communities. Rural Market Environment . Rural Demand and
Rural Market Index. Rural Marketing and Problems in Rural Marketing.
Group II:
Rural Marketing Strategies with special reference to : Rural Market segmentation.
Product Strategies. Pricing Strategies. Distribution Strategies. Promotion Strategies .
Marketing Communication in Rural Markets. Marketing Research.
Group III:
Economic of selling in rural markets. Formulation of rural marketing policies. case
studies relating to rural marketing of successful companies.
Recommended Texts
 Dogra Balram, Rural Marketing: Concepts and Practices, Tata Mc-Graw Hill, New
Delhi
 Krishnamacharyulu Csg, Lalitha Ramakrishnan, Cases in Rural Marketing, Dorling
Kindersley (India) Pvt Ltd
 Ruchika Ramakrishnan, Rural Marketing In India: Strategies And Challenges, New
Century Publications, 2006.
Instructions
411 Strategic Information
Course Syllabus Systems
Group I:
Strategic Planning, Analytical tools in strategic management: Role of IS in strategic
planning, strategic Analysis, Strategic choice, Strategic Implementation; Information
Systems, Types of Information Systems; Strategic Planning for IS; Strategy of IS with
the wider set of strategies, History of IS Strategic Planning, Contents of Strategic Plan.
Group II:
Information Systems Strategic Planning, toolkit; SWOT, Sector analysis, strategic
importance analysis, Benefit level matrix, Industry analysis, Generic Business Strategy,
Strategic Trust, Business Modelling, evolutionary models. Information requirements
analysis. Alternative classifications of planning framework. Top down aligning of IS and
business strategies. Information value and IS investment
Group III:
Competitive advantage from IS strategies; Business re-engineering; Organisational
learning; IS resource management; the role of IS, the location of IS, the organisation of
IS, Matching IS resource to business community.
Recommended Texts
 Wendy Robson, Strategic Management and Information Systems, Pearson Further
Education, 2009.
 Steve Clarke, Information systems strategic management: an integrated approach,
Taylor Print on Dema, 2nd Ed., 2006.
 Laudon and Laudon, Management Information Systems: Organisation and Technology,
Prentice-Hall of India Private Limited, 6th Ed., 1999.
Instructions
412 System Analysis & Design
Course Syllabus
Group I:
Overview of Systems Analysis and Design; Software applications today-the changing
scenarios-Introduction to different methodologies and Structured System Analysis
Problem-identification-requirement analysis: tools and techniques-feasibility analysis-
Operational, Technical and Economical Feasibility, details of SDLC approach, Business
Systems Concept: Systems Development Life Cycle: Project Selection; Feasibility Study.
Group II:
Tools for Analysis and Design of Business Systems: Methodologies Available: Need for
Structured Techniques: Structured Techniques Available System Requirement
Specification and Analysis: Data Flow Diagrams: Data Dictionaries: Process
Organisation and Intersections: Decision Analysis: Decision Trees and Tables:
Expansion. Explosion and Normalization, Detailed Design; Modulation; Module
Specification; File Design.
Group III:
Data Base Design, System Control and Quality Assurance; Documentation Tools;
Testing Techniques Available; System Controls and Audit Trails; System Administration
and Training; Conversion and Operations Plan, Hardware and Software Selection;
Hardware Acquisition; Benchmarking, Vendor Selection. Operating System Selection ,
Language Processors, Performance and Acceptance Testing Criteria, Managing Data
Processing in an Organisation; Data Processing Setup; Project Management Techniques
for Managing Software Projects.
Recommended Texts
 Kendall & Kendall, Systems Analysis and Design, 7th ed. Prentice-Hall of India, New
Delhi, 2008.
 Dennis, Wixom & Roth, Systems Analysis and Design, Wiley-India, 3rd Ed. , 2006.
 V. Rajaraman, Analysis and Design of Information Systems, 2nd Ed. Prentice-Hall of
India, New Delhi, 2004.
 Awad, Elias M., Systems Analysis and Design, 2nd Ed., Galgotia Publications, New
Delhi, 1999.
Instructions
413 Software Engineering
Course Syllabus
Group I:
Introduction to Software engineering, phases in Software development. Software
development processes models, role of management in Software development, role of
metric and measurement. Software requirement specifications, role of SRS, problem
analysis, structuring information, dataflow diagram and data dictionary, prototyping,
other tools/methods for analysis, requirement specification, validation, metrics.
Group II:
Planning a software project, cost estimation, project scheduling, staffing and personnel
planning, team structure, Software configuration management, Software Configuration
management plans, quality assurance plans, project monitoring plans, risk management.
Group III:
Detailed design, module specifications, detailed design and process design language,
verification, metrics, coding, programming practice, verification metrics. Testing, testing
fundamentals, functional testing, structural testing, testing process, metrics.
Recommended Texts
 R.E. Fairley, Software Engineering Concepts, Tata McGraw-Hill, 2009.
 Waman S. Jawadekar, Software Engineering, Tata McGraw-Hill, 2004.
 Ian Sommervile, Software Engineering, Dorling Kindersley (India) Pvt Ltd, 2008.
 Pankaj Jalote, An Integrated Approach to Software Engineering, 3rd Ed., Narosa
Publishing House, 2006.
 Roger. S. Pressman, Software Engineering: A Practitioner’s Approach, McGraw Hill,
New Delhi, 6th Ed., 2006.
Instructions
414 Business Process & Re-engineering
Course Syllabus
Group I:
Conceptual Foundation of Business Process Re-engineering; Role of information
Technology in BPR; Process Improvement and Process Redesign; BPR Experiences in
Indian Industry.
Group II:
Process identification and Mapping; Role/Activity Diagrams; Process Visioning and
Benchmarking: Business Process Improvement.
Group III:
Business Process Redesign; Man Management for BPR Implementation; Re- organizing
People and Managing Change.
Recommended Texts
 R. Radhakrishnan, Business Process Reengineering: Text and Cases, Prentice-
Hall of India Pvt Ltd, 2008.
 Michael Hammer, James Champy, Reengineering the Corporation: A Manifesto
For Business Revolution, Harper Collins Publishers, 2004.
 Jayaraman,M.S., Business Process Re-engineering, Tata Mcgraw Hill, 1st Ed.,
1996.
 Carr, D. K. and Johanson, H. J., Best Practices in Re-engineering, New York,
McGraw Hill, 1995.
 Coulson Thomas, C., Business Process Re-engineering: Myth & Reality
London, Kogan Page, 1994.
Instructions
415 Enterprise Resource Planning
Course Syllabus
Group I:
Enterprise Resources Planning: Evolution of ERP-MRP and MRP II - problems of system
islands need for system integration and interface-early ERP Packages-ERP products and
Markets - opportunities and problems in ERP selection and implementation; ERP
implementation identifying RP benefits team formation-Consultant intervention-Selection
ERP-Process of ERP implementation.
Group II:
Managing changes in IT organisation -Preparing IT infrastructure-Measuring benefits of
ERP-Integrating with other systems: The emergence of reengineering concept- concept of
business process rethinking of processes identification of re-engineering need-preparing
for re-engineering -implementing change-change management-BPR & ERP; Supply
Chain Management: The concept of value chain differentiation between ERP and SCM-
SCM for customer focus-nee and specificity of SCM
Group III:
SCM scenario in India-products and markets of Sehl-issue in selection and
implementation of SCM solution -CRM solutions; E- Business: Introduction to 1-Net
technologies-Evolution of E-Commerce, EDI and E-Business - business opportunities
basic and advanced business models on internet- internet banking and related
technologies- security and privacy issues- technologies for E-Business. Future and
Growth of E-Business's.
Recommended Texts
 Langenalter, A. Gary, Enterprise Resources Planning and Beyond. St. Lucie Press,
USA, 1st Edition, 2000.
 Alexis, Leon, ERP Demystified. Tata McGraw Hill, 1st Ed., 2000.
 Mahadeo Jaiswal and Ganesh Vanapalli, Textbook of Enterprise Resource Planning,
Macmillan Publishers India, 2005.
 S Parthasarathy, Enterprise Resource Planning- Managerial & Technical
Perspective, New Age International, 2007.
Instructions
416 Security Analysis and Portfolio
Management
Course Overview
This course is an analysis leading to the appraisal and pricing of securities. It discusses
the income generating ability of securities, forecasts of trends in the stock and bond markets,
fundamental and technical analysis, application of Modern Portfolio Theory, analysis of active
and passive investment strategies, and measurement of portfolio performance.
Course Syllabus
Group I:
Objectives and Principles of Investment: risk and return: Investment alternatives-Shares,
Debentures, Govt. Securities, Public Deposits, Mutual Funds, ULIP, ETF, PF, NSC, Post
Office and Bank deposits. Indian Stock Market: structure, Players, Exchanges,
Depositories.
Group II:
Securities Valuation-Valuation models of equity shares. Investment Analysis;
Fundamental analysis covering economic, industry and company analysis; Technical
Analysis and chartist techniques; Efficient Market hypothesis; Form and tests, Random
walk analysis.
Group III:
Portfolio Management: Concept, Objectives and Significance; Portfolio Theories:
Markowitz model, Sharpe model, Capital Asset Pricing model, Arbitrage Pricing Theory;
Portfolio selection and International diversification techniques. Portfolio revision: Scope
and formula plans.
Recommended Texts
 Fischer Donald E., Jordan Ronald J., Security Analysis and Portfolio Management,
Prentice hall of India, New Delhi.
 V. A. Avadhani, Investment Management, Himalaya Publishing House, Mumbai, 2003.
 Francis, J .C., Management of Investments, McGraw-Hill Book Company, 2nd edition.
 Marshall J.F. and Vipul K. Bansal, Financial Engineering-- A Complete Guide to
Financial Innovation, Prentice-Hall of India Private Limited, New Delhi, Second edition,
1999.
 Frank Reilly Keith Brown Investment Analysis & Portfolio Management, 7th Edition ,
Shroff Publications
Instructions
417 Derivatives and Risk Management
Course Overview
The overall objective of the course is to enable the learner to know when and how to
manage risks with derivatives and is expected understand how risk management creates value.
The learner will be exposed to the recent risk management development and empirical evidences
on current practices and should be able to have a good balance of theory and practice in risk
management
Course Syllabus
Group I:
Introduction to risk, risk measurement methods. Introduction to derivatives: Futures and
forwards - valuation approach. Options - features and types, Option trading strategies.
Option - valuation approaches.
Group II:
Swaps and swap valuation. Interest rate derivatives. Managing stock price risk, credit
risk, operational risk, interest rate risk, FOREX risk, catastrophic risk, liquidity risk,
technology risk, and environmental risk.
Group III:
Risk management system in a bank and financial institution, Integrated risk management
system. Commodity Derivatives in India- Conceptual framework, growth and recent
developments. SEBI framework for derivatives trading in India
Recommended Texts
 John C. Hull, Options, Futures and Other Derivatives, Pearson Prentice Hall,
Fifth edition, 2006.
 Robert A. Strong, Derivatives- An Introduction, Thomson South West
publishers,2002
Instructions
418 Management Control Systems
Course Overview
The objective of this course is to develop the ability in the students to gain knowledge,
insights and analytical skills related to how a firm’s manager can go about designing,
implementing, and using planning and Control systems to implement firm’s strategies.
Course Syllabus
Group I:
Management Control systems: Basic concepts and domain of Management control.
Designing the Control process and Managerial controls. Management control
Environment: understanding strategies. Organisational Context of Management controls:
formal and Informal control systems.
Group II:
Responsibility Centers: An Overview, Expense Centers, Engineered expense centers,
Discretionary expense centers and their control characteristics, Revenue Centers, Profit
Centers, Transfer pricing, Investment Centers,. Structure of Analysis, Measures of assets
employed, EVA vs. ROI
Group III:
Budget Preparation: Process, behavioral aspects, Analysing Financial Performance
reports. Performance Measurement systems: Balanced Scorecard, Concept, Implementing
Performance Measurement systems, Difficulties in implementation, Interactive Control.
Management Control o Multinational Companies.
Recommended Texts
 Robert N. Anthony and Vijay Govindarajan, .Management Control Systems, Tata
McGraw-Hill Publishing Co. Ltd., New Delhi, 12th Edition, 2007.
 Joseph A. Maciariello and Calvin J. Kirby Management Control Systems,
Prentice-Hall of India, New Delhi, 2005.
Instructions
419 Management of Working Capital
Course Overview
The basic objective of this course is to acquaint the students with the concept of working
capital, its overall management, the various constituents of working capital and their
management, determining and financing working capital requirements.
Course Syllabus
Group I:
Principles of Working Capital Management: Concept and Importance of Working Capital
, Characteristics of current assets ,optimum levels of current assets .Operating cycle and
cash cycle ,working capital leverage. Determination of working capital needs, factors
affecting size of working capital, Banker’s appraisal of working capital proposals,
restrictions under working capital advances .Credit authorization scheme.
Group II:
Financing of Working Capital: Management of short term–term loans from banks .Cash
credit advances & overdraft, letter of credit ,unsecured and secured borrowing ,concept of
security and margin .Trade credit, Accrued expenses and deferred income, commercial
papers, Instruments of International Money Market., Factoring, Cost and Risk of short-
term versus long-term debt, Recommendations of Dahejia, Tandon, Chore and Marathe
Committees .
Group III:
Management of Cash: Objectives of Cash Holding, Cash planning. Cash Budget,
Forecasting Cash Flows, Sources of uncertainty in cash forecasting ,Hedging cash flow
uncertainties. Management of surplus cash. Cash Management Models. Management of
Inventory; ABC Analysis ,Safety stock, Reorder Points, Perpetual Inventory System,
Inventory Valuation, Advances in Inventory Management . Management of Receivables:
Objectives of trade credit, factors affecting credit decisions, credit terms, analysis and
control of credit ,Collection management.
Recommended Texts
 James C.Van Horne, Fundamentals of Financial Management, Prentice Hall of
India Private Ltd., New Delhi, Eleventh edition.
 Prasanna Chandra, Financial Management: Theory and Practice, Tata McGraw-
Hill Publishing Company Limited, New Delhi, Sixth edition.
 Khan and Jain , Financial Management: Text and Problems, Tata McGraw-Hill
Publishing Company Limited, New Delhi, Third edition.
Instructions
420 Corporate Tax Planning
Course Syllabus
Group I:
Basic framework of Direct Tax Law India. Computation of Total Income and Tax
Liability under the Income Tax Act, 1961, Minimum Alternate Tax, Fringe benefit Tax.
Concept of Tax Planning, Meaning, Scope, Tax Avoidance, Tax Evasion. Objective and
Importance of Tax Planning, Methods of Tax Planning and justification of Tax Planning.
Areas of Tax Planning ,Forms of Organisation , Scale of activity , Locational Aspects,
Nature of Business.
Group II:
Tax Planning and Financial Management ,Importance of Capital Structure, Capital
Rationing ,factors influencing Capital structure decisions ,Sources of funds and cost of
capital, Measures of Tax Planning Tax Consideration in Dividend Policy and Bonus
Shares ,Setting up of new Business and Tax Planning Deduction in respect of profits
and gains of newly established industrial undertaking in certain specified areas .Special
provisions in respect of newly established industrial undertaking in EOUs and SEZs
.Amalgamation, Demerger and Tax Planning ,Taxation of non-residents :Tax Liability
special provisions and incentives.
Group III:
Tax Planning with regard to specific management decisions ,Make or Buy , Own or
Lease, Modernization/ replacement ,repair, renewal closure or continuance ,choice of a
system of accounting, employee s remuneration and Tax Planning ,Deduction of tax at
source ,Advance payment of Tax ,Rules regarding filing of return of Income; e-filing of
return of Income of Corporate Assessee.
Recommended Texts
 V.K.Singhania, Direct Taxes, Taxmann Publication(P )Ltd. , Delhi, Latest edition.
 Lakhotia R.N., Income Tax Planning Handbook, Vision Books ,New Delhi, Latest
edition.
Instructions
441 International Financial Management
Course Syllabus
Group I:
International Finance: Concept and role of international finance manger in an MNC;
International Financial Environment, International transaction and financial market, trade
and capital flows; International Financial System: Role of IMF IBRD, Development
Banks and Multinational Banks; International Capital and Money Market- Euro Dollar
and Currency Market; Financial Market Instruments: GDR, ADR, Euro Issues, CP and
ECBs.
Group II:
Multinational Firm: Its rationale goals, constraints; Financial operations of MNCs:
Sources and Investment cannels, Cost of Capital and Capital Structure Decisions; Foreign
Direct and Institutional Investment, Developments in Foreign Exchange markets; Factors
affecting and determination of exchange rate, Foreign exchange risk and exposure; other
risks exposures in International Investments, Managing various risks and exposures.
Group III:
Multinational Capital Budgeting–Significance and various techniques: Managing
Multinational fund flows: International working capital Management and Foreign trade,
International Cash Management, Management of International Account Receivables;
International dimension of taxation.
Recommended Texts
 P.G. Apte, International Financial Management, Tata McGraw Hill, New Delhi, Fourth
Edition, 2007.
 Jeff Madura, International Financial Management, Cengage Learning India Private
Limited, New Delhi, First Indian Reprint,, 2009.
 Alan C.Shapiro, Multinational Financial Management, Prentice-Hall of India Private
Limited, New Delhi, Eighth Edition, 2006.
Instructions
421 Purchasing Management
Course Overview
To introduce to the students the various fundamental and basic aspects of the supply
chain environment, including basic and introductory enterprise resource planning systems and
requirement systems. The interrelationships between purchasing, vendor selection, sources of
supply and the role of technology will also be explored in this course so that a student
understands the integrated approach to planning, acquisition, flow and distribution from raw
materials to finished products.
Course Syllabus
Group I:
Introduction: Definitions, importance, objectives, functions, relation with other
departments. Organisation for purchasing: meaning, advantage, responsibility;
organisational structure. Purchasing procedure; Procedure and policies of purchasing;
forms and formalities; contracts, ordering follow-up; Maintenance of files and Records,
Tendering and buying, price negotiation, purchasing principles.
Group II:
Selection of sources of supply (Right source) Importance, classification, elements of
source selection and aids, selection of suitable vender(s) supplier routing and various
other aspects in selection of correct source of supply. Determination of price (Right
Price); Role of price factor in purchasing. Determination of price, method of prices
structure, Government role in price fixation. Quality control (Right Quality) Role of
quality in buying, responsibility, organisation of quality control, classification of
inspection procedure; standardisation; specifications, brands, standards of purchasing etc.
purchase budget.
Group III:
Area of research: (I) PBPT and Purchasing; (II) Value Analysis/engineering and
purchasing. Make or buy or lease in purchasing level aspect of purchasing; Introduction,
agency, Contract Act, Liquidated Damages, Compensation, Warranties, Title of Goods,
Mercantile Laws, Essential clauses for purchase order claims. Evaluating purchasing
performance.
Recommended Texts
 Stuart F. Heinritz, Paul V. Farrell and Clifton L. Smith, Purchasing: Principles
and Applications, Prentice-Hall, Englewood Cliffs, New Jersey, 7th Edition..
 Donald W. Dobler, Lamar Lee, Jr. and David N. Burt, Purchasing & Materials
Management, Tata McGraw-Hill Publishing Co. Ltd., New Delhi, Fourth edition,
1984.
 Harold E. Fearon, Michiel R. Leenders, Purchasing and Materials Management,
McGraw-Hill Companies, 10th Edition, 1992.
Instructions
Class Participation and Attendance to be of 10 marks.\
422 Management of Logistics
Course Overview
To make students understand about the growing recognition that the twin goals of cost
reduction and service enhancement can be achieved through logistics and supply chain
management.
Course Syllabus
Group I:
Nature and scope of logistics, defining physical distribution and understanding its activity
centers. Physical Distribution and its relationship with marketing and material
management. Interdependence of transaction and exchange actions. Importance of
channels and concept of logistical support. Geo-market dynamic logistical operation, its
elements and network. Integrated Physical distribution and competitive actions of a
company. Physical distribution and elements of Inventory: Inventory costs; concept of
EOQ, Safety Stock.
Group II:
Transportation & Physical distribution: Different transportation modes and their pros and
cons. Evaluation of transport decision. Freight rate structure and road transportation. Sea
& Air cargo-tariff structure. Practices and procedures of their operation and services
provided by them. Intermodal transportation. Containerisation's concept and its operation.
Inland container depot & terminals in India Liner Shipping conferences -its norms and
practices. Chartering principles and practices. Insurance and claim procedures in different
modes of transportation. Reviewing transportation infrastructure in India. Interstate tariffs
and documentation. Carrier consignee liabilities. Pricing and related services.
Group III:
Elements of storage and material handling, including warehousing and packing
alternatives. Receipt and dispatch and loading and unloading. Handling machinery.
Dispatch of vehicles. System design and administration. Total costs planning, minimum
tota1 costs policy, maximum customer service policy, maximum profit policy,
Organisation and Control for physical distant Information system for P.D. Information
system in Logistics.
Recommended Texts
 Bowersox Donald J., Logistical Management, Macmillan Publishing Co., Inc.,
New York.
 Martin Christopher, Logistics and Supply Chain Management, Pearson Education,
New Delhi, Sixth Edition, 2005.
Instructions
423 Plant Design & Layout
Course Overview
Upon studying the subject the students would become familiar with the use of all the
tools and techniques needed to plan, analyze and design new or modify existing manufacturing
and service facilities.
Course Syllabus
Group I:
Factory Buildings: Building design, types of buildings, importance of ideal buildings and
requirements, recent trends. Plant location concept: factors influencing plant location,
single facility location, multi-facility location.
Group II:
Plant Layout: Layout planning, strategic issues, designing process layout, designing
product layout, line balancing concepts.
Group III:
Material handling: function of material handling, relationship to plant layout. Material
handling systems: unit load concepts, material handling principles, classification of
material handling concepts.
Recommended Texts
 Meyers, Fred, Plant Layout & Material Handling, Prentice-Hall of India, New
Delhi, 1st Edition.
 Francis, McGinnis, and White, Facilities Layout and Location, Prentice-Hall of
India, New Delhi, 2nd Edition.
 Elwood S. Buffa, Modern Production/Operations Management, Wiley Series, 8th
Edition.
Instructions
424 Statistical Quality Control
Course Syllabus
Group I:
Quality Function: Quality of Design, Quality of Conformance to design, Management of
Quality. Quality Costs: Quality Cost Categories. Statistical tools in Quality Control:
Concept of Probability Distribution, Normal Probability Distribution, Binomial
Probability Distribution and Poisson Probability Distribution.
Group II:
Statistical aids for analyzing data: Sampling concepts. Concept of Confidence Interval:
Confidence Interval on Means. Test of Hypothesis: Basic concepts, Steps in testing a
hypothesis, Hypothesis testing on means, Test of hypothesis on Variances, Hypothesis
test on proportions.
Group III:
Process Capability: Concept, Control Charts: Types of control charts, Control charts for
Variables, Attribute Control Charts. Acceptance Sampling: Concept of a Lot, Operating
Characteristic curve, Lot-by-Lot Attribute Sampling Plans, Sampling Plan for Variables.
Recommended Texts
 William S. Messina, Statistical Quality Control for Manufacturing Managers,
Wiley Series in Engineering Management, 2nd Edition.
 J.M. Juran and Frank M. Gryna, Quality Planning and Analysis: From Product
Development through Use, Mcgraw-Hill Series in Industrial Engineering and
Management Science, 3rd Edition.
 Bertrand L. Hansen, Quality Control and Application, Prentice - Hall of India
Private Limited, New Delhi, 2004.
Instructions
425 Service Operation Management
Course Overview
This course provides an introduction to the concepts and analytic methods that are useful
in understanding the management of a firm's operations. Our aim is to (1) familiarize you with
the problems and issues confronting operations managers, and (2) provide you with language,
concepts, insights and tools to deal with these issues in order to gain competitive advantage
through operations.
Course Syllabus
Group I:
The Role of Services in an Economy Matrix of Service Characteristics, Challenge in
Operations Management of Services, Service Quality Aggregate Capacity Planning for
Services, Facility Location and Layout for Services.
Group II:
Managing supply relationships, Effect of Automation, Operations Standards and Work
Measurement, Measurement and Control of Quality of Services, Inventory Control for
Services.
Group III:
Service Delivery: Service processes, Resource utilization, Scheduling for Service
Personnel and Vehicles, Waiting-Line Analysis, Distribution of Services, Product-
Support Services, Case Studies on Professional Services.
Recommended Texts
 Robert Johnson & Graham Clark, Service Operations Management: Improving
Service Delivery, Pearson, 3rd Edition.
 Andrew Greasley, Operations Management, Wiley Publishers, 2006.
 Richard D. Metters, Kathryn H. King-Metters, Madeleine Pullman, Successful
Service Operations Management, South-Western College Publishing, 1st Edition.
2002.
Instructions
426 Compensation Management
Course Overview
Compensation plays an important role in the life of an employee. And the same can be a
bone of contention between employer and employee. The course designed will appraise the
students regarding the new trends in compensation, the benefits available to employees and the
law governing the payment of wages and bonus.
Course Syllabus
Group I:
Wage concepts, Theories of Wages, Importance, Wage Policy, Criteria for Wage
Fixation, Techniques of Wage Determination. Wage Fixation Machinery, Wage
Differentials, and Challenges of Remuneration. Impact of compensation and employees
benefit on organizational effectiveness; Economic and Behavioural issues in
compensation, internal and external equity of wage system. Law relating to payment of
wages and bonus in India. Remunerating the Top Brass.
Group II:
Conventional reward methods and their inadequacies. Developing reward strategy – skill
based pay, broad banding, team based pay, payment by results, and performance related
pay, variable compensation. Compensation for executives and R&D staff. Reward
structure in new industries (BPO, IT, Hospitality, Tourism, etc.), MNCs and other
organizations. Remuneration plan and business strategy.
Group III:
Profit sharing, payment of bonus. Types and significance of incentives, fringe benefits.
Retirement plans, productivity and wages .Understanding tools in designing, improving
and implementing compensation packages
Recommended Texts
 Milkovich, Compensation, Tata McGraw-Hill Publishing Company Ltd., New
Delhi, 2008.
 B.D. Singh, Compensation and Reward Management, Excel Books, New Delhi,
2006.
 Henderson, Compensation Management in a Knowledge Based World, Pearson
Education, New Delhi, 9th Edition.
Instructions
427 Labour Laws
Course Overview
Labour Laws play an important role in the functioning of an employee and organization.
And the same can be a bone of contention between employer and employee relationship. The
course designed will appraise the students regarding the new trends in industrial relations and
HR practices, the benefits/facilities available to employees and the norms fixed by law
prevailing, for the betterment of employee employer relationship
Course Syllabus
Group I:
Industrial Relations Legislation
1. The Industrial Dispute Act,1947
2. The industrial Employment (Standing Orders) Act,1946
3. The Trade Union Act,1926
4. Laws relating to Discharge, Misconduct, Domestic Enquiries, Discipline Action
Group II:
Protective legislation
1. The factories act, 1948
2. The payment of wages act, 1936
3. The minimum wages act, 1948
4. The payment of bonus act, 1965
5. The equal remuneration act, 1976
6. The contract labour (regulation and abolition) act, 1970
Group III:
Social security legislation
1. The workmen’s compensation act, 1923
2. The employee’s state insurance act, 1948
3. The employees’ provident funds and miscellaneous provisions act, 1952
4. The maternity benefit act, 1961
5. The payment of gratuity act, 1972
Recommended Texts
 Indian Law Institute, Labour Law and Labour Relations-Cases and Material,
Bombay,Tripathi, 1987
 S.N. Mishra, Labour and Industrial Laws, Allied Publications, New Delhi, 2001
 Debi S. Saini, Redressal of Labour Grievances¸ Claims and Disputes, Oxford &
IBH¸ New Delhi¸1994)
 H.L. Kumar, Labour & Industrial Law in 2 volumes with free case law reference
2000-2007
Instructions
428 Industrial Psychology
Course Syllabus
Group I:
Psychology: Nature and Scope, Psychology and Management, Industrial Psychology-
nature and scope, Industrial Psychology and its relation with Sociology, Social
Psychology, General Psychology and Management, with special reference to Personnel
Management, Advertising and Marketing, Individual differences and behaviour, Human
needs and their implications for a work organization, Psychology applied to advertising,
Marketing and Consumer Behaviour.
Group II:
Personnel Selection and importance of testing techniques, Psychological and Projective
tests, Employees and Training Development, Performance Appraisal-Techniques and
Problems, Job Satisfaction and its measurement, Creativity a work-element of creativity
in leadership and decision making.
Group III:
Organisational Role Stress-managing stress, Burnout-causes, effect and coping, Gender
biasness in Indian organizations, Women as a minority, Work Stress and women, Women
as successful manager, Monotony, Boredom and Fatigue at work places, The Physical
surroundings of work place-quality of work life.
Recommended Texts
 H.L. Kalia, Industrial Psychology, The Associated Publishers, 1st Edition, 2006.
 Cary L. Cooper and Edwin A. Locke, Industrial and Organizational Psychology,
Blackwell Publishing, 2000.
 Joseph Tiffin, Ernest J. McCormick, and Daniel R. Ilgen, Industrial Psychology,
Prentice hall of India Pvt. Ltd., New Delhi, 1987.
 Michael G. Aamodt, Industrial / Organizational Psychology, Cengage Learning,
2008.
 Wayne Weiten and Margaret A. Lloyd, Psychology Applied to Modern Life,
Thomson Learning 8th Edition, 2007.
Instructions
429 Cross Cultural and Global
Management
Course Overview
The course has been designed to make the students aware of the changing role of HR in
international organizations having large number of subsidiaries which are operating in different
countries and cultures as compared to the domestic companies.
Course Syllabus
Group I:
Evolution of an International Enterprise, Environmental variables in global business,
Understanding Culture (culture and management styles in selected countries), Cross
Cultural Differences and Managerial Implications. Difference between Domestic and
International Human Resource Management.
Group II:
Cross Cultural Research Methodologies and Hofstedes Hermes study, Structural
Evolution of Global Organizations, Leadership across Borders and Cultures, Cross
Cultural Communications and Negotiations
Group III:
Staffing, Training and Development, Compensation, Performance Management,
Repatriation in Global Organizations, Ethical Dilemmas in International Management.
Recommended Texts
 Monir H. Tayeb, International Human Resource Management, Oxford, 2008.
 Helen Deresky, International Management: Managing Across Borders and
Cultures, Prentice Hall of India, 4th Edition.
 S.C.Gupta, International HRM, Macmillan India Ltd. 2006.
 Peter J Dowling, Denice E Welch, International Human Resource Management,
Thompson Learning, 2006.
Instructions
430 Management of Training and Development
Course Overview
Training plays an important role in the skill development and performance enhancement
of an employee and organization. The course designed will appraise the students regarding the
new trends in training methods and their effectiveness and HR practices,
Course Syllabus
Group I:
Training process- an overview; role, responsibilities and challenges to training managers;
organization and management of training function; training needs assessment of training
need and action research; instructional objectives and lesson planning.
Group II:
Learning process; training climate and pedagogy; developing training modules; training
methods and techniques; facilities planning and training aids; training communication.
Group III:
Training evaluation & cost; training and development in India. MNCs perception of
training function. Perception of training in a public sector organization.
Recommended Texts
 Buckley, R., & Caple, J. (2004). The theory and practice of training (5th ed.).
London and Sterling,
 Lynton, R., Pareek, U. (2000), Training for Organisational Transformation;
 Part 1 for Policy Makers and Change Managers, Sage, London,
 Rae, L. (1997), How to Measure Training Effectiveness, 3rd ed., Gower, Aldershot, .
Instructions
431 Regional Blocks
Course Overview
The objective of the course is to familiarize the students with the theoretical framework
of the theory of economic integration, and its impact on trade and investment flows among the
region and on the global economy.
Course Syllabus
Group I:
Theory of international trade, gains from international trade, changing pattern of world
trade, Gravity model, Ricardian model of comparative advantage, Heckscher-Ohlin
theory of trade, Leontief paradox.
Group II:
International economic integration, gains from economic integration, stages of economic
integration, factors driving economic integration, economic integration and endogenous
growth, emergence of regional blocks, globalization vs regional blocks, resource
allocation, environment problem, technology transfer.
Group III:
Emergence of EU and its benefits, Euro zone and its benefits, NAFTA, ASEAN, WTO vs
RTO, RRTAs as exception in WTO, polarization of trade.
Recommended Texts
 Jackson, J., The World Trading System, Cambridge, Mass: MIT Press, 2nd Edition,
2002.
 Krugman, Paul R. and Obstfeld, M., International Economics: Theory and Policy,
Pearson Education, 8th Edition, 2008.
 Bhalla, V.K., World Economy in 90s: A Portfolio Approach, Delhi, Anmol Pub.
Pvt. Ltd., 1990
 Dreze, Jean and Sen, Aamrtya, Indian Development: Selected Regional
Perspectives, Delhi, Oxford University Press, 1997.
Instructions
432 International Economic Organisations
Course Overview
The objective of the course is to familiarize the students with the functioning of the
international economic organizations and their changing role in the context of globalization of
the world economy.
Course Syllabus
Group I:
Emergence of International Economic Organizations and Development Diplomacy,
Historical Developments, Bretton woods and international monetary set-up, World Bank
and its affiliates, International Bank for Reconstruction and Development (IBRD)
Group II:
International Development Agency (IDA), International Finance Corporation (IFC),
Multilateral Investment Guarantee Agency (MIGA).
Group III:
World Bank and Developing countries, General Agreement on Tariffs and Trade
(GATT), World Trade Organization (WTO), United Nations Conference on Trade and
Development (UNCTAD), International Labour Organisation (ILO).
Recommended Texts
 Bhalla, V.K., International Co-operation, Delhi, Anmol, 8th Edition.
 Simai, Mihaly Democratic Process and the Market: Challenges of the Transition,
United Nations University Press, 1999.
 Simai, Mihaly, The Future of Global Governance, Washington, D.C., United
States Institute of Peace Process, 1994.
Instructions
433 Export-Import Procedures, Documentation and Logistics
Course Overview
The objective of the course is to acquaint the students with the export-import procedures,
documentation and logistics.
Course Syllabus
Group I:
Documentation Framework, Exim Documentation, International Business Contracts:
Types, Formation, Elements, Legal Dimensions, Dispute Settlement; Instruments and
methods of Financing Exports including credit and collections, Uniform custom and
practices (UCP); Business Risk Coverage-Cargo, Credit and Foreign Exchange Risk
Coverage, Cargo Insurance, Foreign Exchange Regulations and Formalities.
Group II:
Quality Control and Pre-shipment; Inspection Concept Scheme and Procedures; Role of
Clearing and Forward Agents; Excise Clearance of cargo; Custom Clearing and Forward
Agents; Excise Clearance of cargo; Shipment of Export Cargo; Custom Clearance of
Export Cargo; Custom Clearance of Import Cargo; Negotiations of Documents with
Banks; Procedures and documentation for availing export incentives- Duty drawbacks,
Import Licensing and other incentives; Processing of an Export Order.
Group III:
World Shipping: Structure, Liners, and Tramps, Conference System; Freight, and
Structure. Containerisation and other developments, International Agreements and
Conferences on Sea Transport; Indian Shipping: Trends, Structure, Concepts of Dry Port,
Containerisation. Machinery for Consultation; Air Transport: International set up, Freight
structure.
Recommended Texts
 S. Shiva Ramu V.K. Bhalla, International Business: Environment and
Management, Anmol Publications Pvt. Ltd, 7th Revised Edition, 2003.
 Paras Ram, Export What Where How, Anupam Publishers, New Delhi, 1995.
Instructions
434 Global Human Resources Management
Course Overview
The objective of this course is to develop a diagnostic and conceptual understanding of
the cultural and related behavioural variables in the management of global organisations.
Course Syllabus
Group I:
Global Business-Growth and Evolution, Environmental variables in global business.
Human and cultural variables in Global organisations. Cross Cultural differences and
managerial implications.
Group II:
Cross Cultural research methodologies and Hofstede's Hermes Study, Structural
evolution of global organisations; Cross Cultural communication and negotiation; Cross
Cultural leadership and decision making.
Group III:
Human Resources Management in global organisations: Ethics in international business,
Western and Eastern management thoughts in the Indian context.
Recommended Texts
 Alder N.J., International Dimensions of Organisational Behaviour, South-Western
Publisher, 2001.
 Bartlett, Christopher A and Ghoshal, S., Transnational Management: Text, Cases
and Readings in Cross Border Management, Chicago Irwin, 1995.
 Dowling, P.J., International Dimensions of Human Resources Management, 2nd
edition, California, Wadsworth, 1994.
Instructions
435 Foreign Language for Business
Course Overview
To make students averse and conversant about the importance and applicability of foreign
language.
Course Syllabus
Group I:
Grammar: Definite & Indefinite articles, Singular and plural of nouns, feminine & plural
of adjectives, Conjunction of verbs of the first and second groups and of etre, avoir and
faire. Possessive adjectives, contracted articles.
Group II:
Grammar: Demonstrative articles, past tense with avoir and etre, partitiae articles, future
tense, the imperative, conjugation of verbs of third group.
Group III:
Grammar: Comparative adjectives, superlatives, possessive pronouns, personal pronoun.
Instructions
436 Supply Chain Management
Course Overview
The objective of this course is to acquaint the students with the concepts and tools for
analyzing, designing and improving the supply chain in an organisation and also to understand
the changing distribution scenario.
Course Syllabus
Group I:
Introduction to supply chain and its role and objectives. Logistics strategy and planning.
Logistics and Customer service. Logistics product - Nature of product, Functional vs.
Innovative products, Product life cycle- Product characteristics.
Group II:
Retailing- role of information, information flow, and information sources, internal
information, external information. Information Systems in Retail Logistics - logistics,
distribution center, outsourcing, store vs. distribution center delivery, pull vs. push
logistics strategies. Strategic Advantages of Information Systems in Logistics - improved
product availability, improved assortment, improved return on investment.
Group III:
Co-ordination in the supply chain - Bull whip effect. Transport decisions - modal choice,
vehicle routing and scheduling. Network design decisions. Inventory decisions - pull and
push types of systems. Sourcing strategy. Supply chain performance – SCOR model
Recommended Texts
 Robert B. Handfield, Ernest L. Nichols, Introduction to Supply Chain
Management, Prentice Hall of India, New Delhi, 1998.
 James, A. O’Brien, Introduction to Information Systems, Tata McGraw-Hill
 Sunil Chopra and Peter Meindel, Supply Chain Management, Pearson Education,
3rd Edition, 2008.
Instructions
437 Merchandising Planning and Strategies
Course Overview
The objective of this course is to understand the assortment planning and merchandise
purchasing techniques and also the effective pricing strategies used by retail organisations.
Course Syllabus
Group I:
Assortment Planning Process - need for trade-off between variety, assortment and
product availability, assortment plan. Product mix trends, Sales Forecasting, Setting
Financial objective.
Group II:
Merchandise Purchasing. Branding Strategies – manufacturer’s brands, private label
brands. Managerial issues in global sourcing decisions. Merchandise purchasing and
handling process. Ethical and legal issues in merchandise purchasing.
Group III:
Setting the retail price - price setting objectives, price setting determinants. Pricing
Strategies and Practices - Every day low pricing (EDLP), high/low pricing, coupons,
rebates, leader pricing. Price bundling. Multiple pricing. Price lining, Odd pricing.
Methods of Setting Prices. Adjustments to the initial Retail Price.
Recommended Texts
2002.
 Roger Cox and Paul Brittain, Retail Management, Financial Times/ Prentice Hall,
4th Edition.
 Michael Levy M. and Barton A. Weitz, Retailing Management, Tata McGraw-Hill
Instructions
438 Retail Strategies
Course Overview
The objective of this course is to understand the importance of formulating a retail market
strategy and the elements of financial strategies to measure the performance of retail
organisations.
Course Syllabus
Group I:
Definition of Retail Market Strategy, Target market and Retail format, Building
Sustainable Competitive Advantage-Location, Merchandise, Price, Service and
Communications, Achieving Strategic Positioning-Operations. Purchasing/Logistics.
Market Research, Financing, Technology. Nature of Strategic Planning.
Group II:
Retail Strategic Planning Process-Developing the mission, establishing objectives,
Situational analysis, Identifying strategic alternatives. Selecting the target markets,
Obtaining resources needed to compete, Developing positioning strategy, Strategy
implementation, Evaluating results and Controlling operations. Strategic Profit model-
An overview.
Group III:
The Strategic Profit Model-Return on Assets, Return on Net Worth, Improving Financial
Performance, Profit management. Asset management, Debt management. Income
Statements- Sales, Cost of Goods sold, Gross margins, Expenses, Net profits. Balance
Sheet- Assets- Current assets. Accounts receivable, Merchandise inventory, Inventory
turnover, Cash and other Current assets, operating Cycle, Fixed assets, Asset turn over.
Liabilities and Owners Equity.
Recommended Texts
2002.
 O.C. Ferrell and Michael Hartline, Marketing Strategy, Thomson Publication, 3rd
Edition, 2007.
 Walker Mullns, Boyd Larreche, Marketing Strategy, Tata McGraw-Hill Publishing
Co. Ltd., New Delhi, 5th Edition, 2007.
Instructions
439 Store Management
Course Overview
The objective of this course is to make students averse about the Importance of store
management so that they can handle the retail operations efficiently and effectively.
Course Syllabus
Group I:
Store Management - Role of store managers, managing the store personnel, minimizing
the cost of the retail store, managing the buying and selling activities, providing customer
service. Cost Controls - Labour scheduling, store maintenance, Energy Management,
Reducing inventory shrinkage, Detecting and Preventing shop lifting.
Group II:
Introduction - Creating a Store Image. Creating a Buying Environment. Store Exteriors -
Marquee, Entrances, Door types, Walkways, Display windows, Size of the building,
Colors and Materials, Then Prevention. Stores Interiors - Managing space, Merchandise
Presentation Techniques – Store Layout, Visual Merchandising, Atmospherics. Store
Security - Customer theft, Employee theft, Supplier pilferage, Credit Management.
Group III:
Selecting the Store Location. Marked Area Analysis - Factors Affecting Attractiveness
of Market Areas and Trade Areas Demographic, Economic, Cultural, Demand,
Infrastructure, Estimating Sales Potential-Area sales activities, Level of competition.
Trade Area Analysis-Size and shape of trade areas, Measurement and definition of the
trade area.
Recommended Texts
 Varley R. and Rafiq M., Principles of Retail Management, Palgrave Macmillan,
New York, 2004.
 David Gilbert, Retail Marketing Management, Pearson Education, New Delhi,
2003.
 Patrick M. Dunne and Robert F. Lusch, Retailing, Thomson South Western
Publisher, Cincinnati, 5th Edition, 2004.
Instructions
440 Customer Relationship Essentials in
Retailing
Course Overview
The objective of this course is to: understand the relationship marketing as a means of
building relations with all the stakeholders; and understand the promotion mix objectives.
Course Syllabus
Group I:
An overview or Relationship Marketing. Fundamental Concepts in Relationship
Marketing Customer Acquisition and Retention Strategies. Customer Loyalty. Analyzing
Profitability of Customers. Overview of CRM and Web Based Technologies.
Group II:
Learning Organization. Integrated Relationship Marketing Strategies. Retail Marketing
Communication. Role of Retail Promotion Program-Methods for Communicating with
the Customers, Sales promotion, Public relations, Personal selling. Planning Retail
Communication Program-Establishing objectives, determining promotional budget,
objectives and task method, thumb rule method.
Group III:
Assigning the Promotional Budget. Implementing advertising programs - creating
message advertising agencies, selecting advertising media, determining the frequency and
timing of advertisements . Evaluating the effectiveness of advertisements,
Implementing Sales Promotion Programs, Implementing Publicity Programs.
Recommended Texts
 Barnes James G., Secrets of Customer Relationship Management, McGraw-Hill, 1st
Edition, 2000.
 Swift Ronald S., Accelerated Customer Relationships, Prentice-Hall of India, New
Delhi, 2000.
 Gosney, John W., and Boehm, Thomas P., Customer Relationship Management
Essentials, Prentice-Hall of India, New Delhi, 2000.
2002.
Instructions

Master of Business Administration (MBA) Part-I & II (Semester I To IV) (Regular)

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SCHOOL OF MANAGEMENT STUDIES, PUNJABI UNIVERSITY, PATIALA

MASTER OF BUSINESS ADMINISTRATION

April/ MAY Feb 28 March 15 March 21 March31 April 15

MBA PART-I (SEMESTER-I & II)

101 Management Practices and Organizational Behavior 100

201 Management Information Systems & Decision Support Systems 100

101 Management Practices & Organizational Behavior

 Edwin Mansfield, W. Bruce Allen, Neil A. Doherty, Keith Weigelt, Managerial

Objective of the course is to have a general understanding of mathematical sciences and

 Baruah, Srinath, Basic Mathematics and its Application in Economics, Macmillan

To introduce students to the use of computer based application packages for

The evaluation will be as follows:

106 (b)Workshop on Executive Communication

The evaluation will be done internally and will be from 50 marks.

 Uberoi, N. K., Environmental Management, Excel Books, New Delhi, 2000.

 Maximum Marks: 100

ONLY PRACTICAL Not To Be Included in Theory Paper (Practical Examination-

 J.J. Hamton, Financial Decision Making: Concepts, Problems and Cases,

The student should be able to critically analyze organizational situations, prescribe

The evaluation will be as follows:

 Maximum Marks: 100

 Iacabucci, Marketing Research, Thomson Publications, Mumbai, 2006.

 Venkataratnam, C.S., Industrial Relations, Oxford University Press, 2007.

 Papalia, Diane, Human Development, Tata McGraw-Hill Publishing Company Ltd.,

 Elwood S. Buffa, Modern Production/Operations Management, Wiley Series, 8th Edition.

 Date C.J., An Introduction to Database Management Systems, Narosa Publishing

 Derfler, Frank J., Guide to Linking LANs, Emeryville, California, Ziff-Davis

 Michael S. Eun and Bruce G. Rusnick, International Financial Management, Tata

 Onkvisit, Shaw, International Marketing-Analysis and Strategy, Prentice-Hall of

The objective of the subject is to blend theory, concepts and applications in a

 Thomas G. Cummings and Christopher G. Worley, Organization Development and

Course Syllabus Systems

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