CYNTHIA C.

NOVAK
1907 Cherrywood Lane [email protected]
Akron, Ohio 44312 +1.330.591.2300

KEY STRENGTHS EXECUTIVE SUMMARY

▪ Organization Analysis, Design, and An accomplished organizational and project management professional, Ms. Novak has a proven
Development track record of driving operational performance through end-to-end business transformation.
▪ Change Impact and Stakeholder With deep experience in systems implementation, process improvement, and workforce
Analysis engagement, Ms. Novak is a self-starter that leads projects from beginning to end to achieve
▪ Change Readiness, Strategy, success on time and within budget.
Planning, and Implementation Ms. Novak possesses a strong ability to build and foster high performing, cross-functional teams,
▪ Communications Strategy, provide robust leadership during times of change and transition and inspire cultural change
Planning, and Implementation across all operational levels. She demonstrates strong oral and written communications skills,
▪ Executive and Strategic and has an excellent ability to create common understanding of requirements and capabilities
Communications between business and technology professionals. As a leader, she establishes and maintains
▪ Training Analysis, Design, and strong relationships through respect, professionalism, and commitment to organizational goals.
Delivery
Ms. Novak holds her Certified Change Management ProfessionalTM (CCMP) certification from the
▪ Leadership and Stakeholder
Association of Change Management Professionals and is a certified Prosci© Change
Engagement
Management Practitioner. Ms. Novak also holds her Project Management Professional (PMP)
▪ Project and Program Management certification from PMI, and Six Sigma Lean Black Belt Professional (LBBP) and Six Sigma
▪ Continuous Process Improvement, Champion (SSSCC) certifications from the Management and Strategy Institute.
Design and Program
Implementation Ms. Novak’s expertise spans the healthcare, transportation, aerospace and defense,
▪ Business Process Reengineering manufacturing, banking, utility, and telecommunications industries across the federal, public,
▪ Performance Management and commercial sectors.
▪ Team Leadership, Facilitation,
Coaching and Mentoring
EXPERIENCE HIGHLIGHTS
▪ Written and Oral Communications ▪ Experienced in all change management activities from stakeholder analysis, readiness
assessments, change networks, cultural awareness programs, change impact analysis, risk
EDUCATION management and mitigation, communications, and training.
▪ Business Management, Western ▪ Designed and implemented successful change strategies on over 150 projects and
programs, totaling over $100 billion USD.
Governors University
▪ Business Management, Northern ▪ Proven success in leading all aspects of change during complex business transformations
and system implementations to drive process improvements, competitive advantage, and
Virginia Community College
cost savings.
CERTIFICATIONS ▪ Advanced expertise in multiple change management methodologies, enabling an agile
approach to change
▪ Project Management Professional,
PMI ▪ Created and managed Change Management, Change Leadership, and Influencing suite of
training to build capabilities across the enterprise.
▪ Certified Change Management
Professional, Association of ▪ Experienced in process analysis, improvement, and re-engineering methodologies and
Change Management principles to successfully lead modernization projects.
Professionals ▪ Experienced in quality assurance management, including conducting audits, and tracking
▪ Certified Change Practitioner, issues and defects aligned to business requirements.
Prosci ▪ Multi-function global portfolio and program management experience, including Information
▪ Certified Change Management Technology, Human Resources, Research and Development, Finance, and Health and Safety.
Specialist, Management and ▪ Managed projects across a wide array of services and technologies, including on-premise
Strategy Institute (MSI) and Cloud-based technologies: Human Capital Management, Customer Relationship
▪ Lean Six Sigma Black Belt Management, Microsoft Solutions, Identity Access Management, Enterprise Resource
Professional (LBBP), MSI Planning, Workday, Salesforce, SAP, and Oracle.
▪ Six Sigma Champion Certified ▪ Global experience working with both on-shore and off-shore resources, vendors, and
(SSCC), MSI suppliers.
▪ Crucial Conversations and
Influencer Instructor, VitalSmarts
PROFESSIONAL BACKGROUND
▪ Scrum Fundamentals
▪ Randstad Professionals,Consultant, 2018 – 2021
▪ ITIL Foundations
▪ Navigator Management Partners, Senior Consultant, 2018
▪ Goodyear Tire and Rubber Company, Organizational Change Manager, 2015 – 2017
▪ Computer Sciences Corporation, Program Manager, 1994 – 2015
Cynthia Novak - Work Experience Detail

RANSTAD PROFESSIONALS, CONSULTANT

As a consultant in the IT organization of a global pharmaceutical company, I led all aspects of the organizational changes
associated with enterprise-wide technology projects, as well as served as project manager or advisor on many of them. In
addition to functioning as the Change Lead for the following projects, I served as Program Manager and, was responsible for
all aspects associated with the initiation, planning, execution, and closure:
• Deployment of a two factor authentication solution, a first for the enterprise
• Modernization of the IT PMO Toolkit
• Transition to a new company Internet solution

As Change Lead, I was responsible for the full change lifecycle, including impact analysis, plan preparation and execution,
managing resistance, and the sustainability phase. In addition to the project listed above, I was assigned as the OCM
Workstream lead include:
• Establishment of single sign on for SAP applications
• Retirement of Skype for Business
• Deployment of Microsoft Teams in two phases
• Microsoft end-user adoption
• Organizational engagement and support
• IT changes associated with a joint venture

In supporting the projects listed above, I wrote over 600 communications, approximately 1000 training assets (e.g., job aids,
FAQs, user guides), and hosted over 500 live training events. In addition to my project assignments, I led the creation of
multiple governance committees comprised of senior leaders from all corporate functions to govern the Office 365
environment, establishing reporting procedures, improving governance, and ensuring software adherence to legal,
compliance, and information security protocols.

NAVIGATOR MANAGEMENT PARTNERS, SENIOR CONSULTANT 2018

OCM lead for a utilities company currently transforming their procurement lifecycle through process, organizational, and
technology changes to evolve and enhance P2P capabilities for both materials and services. The program is designed to
improve customer value by creating sustainable savings through standardized P2P processes, automated and improved
procurement workflows, rationalizing the supplier base, optimizing working capital, and generate efficiencies through proper
buying channels usage, negotiated pricing, and self-service tools. Additional responsibilities focused within Navigator in the
space of application-specific training and creation of discreet go-to-market service offerings.

THE GOODYEAR TIRE AND RUBBER COMPANY, ORGANIZATIONAL CHANGE MANAGER 2015 – 2017
Led multiple workstreams for the enterprise-wide implementation of operational excellence through five programs and 19
workstreams across 34 tire factories, Global Procurement, and Supply Chain. Deployed a global and standardized plant
optimization process using Six Sigma and Lean approaches to eliminate loss, focused on energy management, asset reliability,
and waste reduction to achieve operational excellence at plants affecting over 30,000 employees. Responsible for deploying
the Supply Chain strategy and organization design, which focused on demand planning, supply planning, and the customer
supply chain, resulting in improved engagement and leaner processes. Responsible for implementing global equipment
standards, driving better control of spend through improved purchasing policies and procedures. Led project to standardize
organization structure at all tire factories, eliminating non-value-added work, freeing up resources and reducing costs.

Led the modernization of the Organizational Change Management methodology and associated tools to ensure all change-
related activities are successfully implemented and executed. Planned, developed and delivered global curriculum for
leading, managing, and influencing change, for executives, leaders, project managers, and project teams. Established and led
the Global OCM Community of Practice with over 120 members to enable growth and sustainment of the competency.
Directly enabled business results through strategic consulting, stakeholder management, coaching, communication, and
training across all levels of the organization.

|Novak, page 2 |
Cynthia Novak - Work Experience Detail, Continued

COMPUTER SCIENCES CORPORATION 1994 – 2015

Program Amador, Strategic Transformation Program Manager 2012 – 2015
Managed 15 large-scale transformation projects with a focus on workforce transformation and human resources
management. Led global Workday implementation from strategy and plan, through change network of 120 resources
affecting 70,000 stakeholders, achieving deployment in just 10 months. Project Manager for cloud-based strategic alliance,
which included transition of over 1,250 resources, hardware and software assets, and multiple data centers in 13 countries.
Program Manager for client delivery project focused on co-locating 4,000 workers in the Americas. By designing geo models,
relocating employees, and other culture-based initiatives, maintained a 97% engagement rate. Program Manager spanning
several workstreams in multiple mergers, acquisitions, divestitures, and spin-offs. Managed a program designed to create in-
country managers for all employees, which provided both business and administrative management to improve engagement
and enable employee growth. Led the HR workstream associated with consolidating multiple business units, which included
several global workforce optimization efforts and process and policy consolidation. Led internal project to implement globally
standard titles and compensation plans, performance management policies and processes, and top talent succession plans.

Managed Services, Commercial Client Project Manager 2007 – 2012

Project Lead responsible for establishment and adoption of managed procurement enterprise management system, designed
to replace the method by which employees procured mobile technology. Project leader responsible for a global delivery
excellence program, which improved overall delivery by over 30 points, as measured the Net Promoter Score. Defined,
organized, and managed the strategic plan to establish and strengthen service delivery credentials with industry analysts and
customers. Change Manager for launch of a customer healthcare mobile application, which improved efficiency,
collaboration, productivity and flexibility of caregivers by consolidating paging, text messaging, alerts and emails into one
unified communications platform. Change Manager responsible for deploying multiple operating models both within and
external to CSC. Responsible for development and execution of global communications strategy for over 47,000 employees,
consolidating multiple business units, implementing infrastructure and enterprise service excellence programs, as well as
client and employee engagement programs. Customers included: AT&T, Xerox, National Health Service, Ascension Health,
DuPont, Nissan, Ingalls Shipbuilding, CSC, UTC, others.

Office of Innovation, Knowledge Management Program Manager 2001 - 2007

As a Knowledge Management Program Manager, consulted with clients to plan and execute business transformation,
communities of practice, and implement web-based knowledge management tools. As a Workstream Lead for the Portal
Migration Project, Ms. Novak was responsible for all aspects of communications and training, from strategy to execution, for
over 80,000 employees, and maintained a 98% employee engagement rate. Led numerous Kaizen events to improve
performance, reduce cost, and improve employee engagement and customer service. Created and deployed end-user
training program encompassing both knowledge management and content management tools focused on better decision
making through a data-driven approach to execute evidence-based best practices. Responsible for coaching CSC leaders
responsible for virtual teams, projects, organizations, and communities to enable high performing teams. Co-Authored
Knowledge Management go-to-market service offerings. Program Manager for annual technology and business solutions
conference. Recipient of award for High Performance Team Leadership. Customers included: NASA, Zurich Financial, EMC,
Sears, CSC, others.

United States Public Sector and Defense, Project Coordinator 1995 - 2001
As quality assurance lead for an inventory and asset management system utilizing RFID technology based on identified
software and technical requirements. Designed and deployed strategies, policies, and procedures to support automated
purchasing workflows from creation of the PO through receipt of goods. Authored test scripts and test scenarios for use
during user acceptance testing. Created online, context sensitive end user help documentation for multiple software
deployments. As part of a major business process reengineering program, designed and deployed strategies, policies, and
procedures to support automated purchasing system from creation of the PO through receipt of goods. Developed web-
enabled knowledge asset repositories to support customer and business needs. Conducted stakeholder meetings throughout
the project lifecycle to ensure compliance with contract and deliverables. Customers included: US Army, US Coast Guard,
EPA, U.S. Department of Health and Human Services, Nuclear Regulatory Commission, Department of Education, CSC, others.

|Novak, page 3 |