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Assignment Module 1-Lesson 5

The document discusses building trust in an organization and dealing with customers who mistreat employees. It suggests that trust is essential for high performance and avoiding dysfunction. While firing problematic customers may seem like a solution, better communication and finding alternative solutions is preferable to protect valued employees.

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jestony matilla
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19 views1 page

Assignment Module 1-Lesson 5

The document discusses building trust in an organization and dealing with customers who mistreat employees. It suggests that trust is essential for high performance and avoiding dysfunction. While firing problematic customers may seem like a solution, better communication and finding alternative solutions is preferable to protect valued employees.

Uploaded by

jestony matilla
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Republic of the Philippines

SAMAR STATE UNIVERSITY


Graduate School

Course : MAEd – Educational Management


Subject : Decision Making in Education
Subject Code : EDM 504
Term : Second Semester, SY 2020- 2021
Professor : Elena S. De Luna, Ph.D.
Student : Jestony L. Matilla
Assignment - Module 1 Lesson 5

Answer the following question:


1. It makes sense that you have trustworthy people in your organization to have trust,
but what do you do if you have customers that abuse and mishandle your
trustworthy employees?
Answer:

The very first job of a leader is to inspire trust. Trust is the single most essential
element to our ability to deliver extraordinary results in an enduring way. Trust
leads to high-performance because it enables an organization to work as it should;
it’s the first defense against dysfunction and the first step towards delivering better
outcomes. As we work to continuously improve our leadership, we are inspired by
the thought leadership of others who also revere building trust as a critical mission.

Fire the customers! I know of an extremely prominent branch food chain in


Catbalogan City that actually writes letters to customers who, when it becomes
evident to everybody, persist in mistreating employees. They’ve actually said to the
customers they did not want their business because of how unvalued the employees
especially in food handling and sanitation. However, the better and higher solution
is to seek some third-alternative solution with good communication —always, of
course, listening first.

As what Stephen Covey said that :“Trust is the glue of life. It’s the most essential
ingredient in effective communication. It’s the foundational principle that holds all
relationships.”

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