12/15/2020 SoMove ReadMe

SoMove V2.8.3
- Read Me -
This document contains important information about SoMove software component.
Please read the complete document before you start the installation and operation of the product.

1. Overview

SoMove is an user-friendly setup software for PCs, for setting up of Schneider Electric motor control devices.
SoMove software incorporates various
functions for the device setup phases, such as configuration preparation, start-up and maintenance.

1.1 Software Pre-Requisites

> The latest version of the Microsoft Windows security patch must be installed on your PC.

> Microsoft.NET Framework 3.5 SP1 MUST be installed, before installing SoMove.
This is downloadable from the Microsoft website at below link:
http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe

> Microsoft.NET Framework 4 Client Profile MUST be installed, before installing SoMove.
This is downloadable from the Microsoft website at below link:
http://www.microsoft.com/en-us/download/confirmation.aspx?id=24872

> Microsoft.NET Framework 4.6.1 MUST be installed, before installing SoMove.

This is downloadable from the Microsoft website at below link:
https://download.microsoft.com/download/E/4/1/E4173890-A24A-4936-9FC9-AF930FE3FA40/NDP461-
KB3102436-x86-x64-AllOS-ENU.exe

> If above pre-requisites are not present in the machine before SoMove installation, then SoMove setup will try to
download it from internet. For this internet
connection is mandatory. If internet connection is not present please download it from above links.

> Adobe version 8.0 and above recommended for the proper functioning of Online help.

1.2 Registration

The Product must be registered within 21 days of first use, if not, the application will stop working after this period.
You must register to continue to use the product.

1.3 Product Supported

> Altivar Machine 320, Altivar Machine 340

> Altivar Process ATV6xx, Altivar Process ATV9xx, Service DTMs(SU/ BUO/AFE), Altivar Process ATV6000

> Altivar 12, Altivar 312, Altivar 32, Altivar 71, Altivar 61, Altivar 212, Altivar Lift

> Altistart 22, Altistart 48

> Lexium 32A, Lexium 32M, Lexium 32C, Lexium 32I, Lexium 16D, Lexium 28A, Lexium 28E, Lexium 26

> TeSys U, TeSys T, TeSys Island

2. System Requirements

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2.1 Supported operating systems

This software can be installed on the following operating systems:

> Microsoft Windows® 7 32/64-bit

> Microsoft Windows® 8.1 32/64-bit

> Microsoft Windows® 10 32/64-bit

2.2 Minimum PC Requirements

Equipment Minimum

Processor Pentium 4 / Core 2 Duo, 2 GHz

RAM 2 GB

Free Hard Disk Space 1 GB

Resolution: 1024 x 768, 1366 x 768, 1600 x 1900 and

Display 1920 x 1080 pixels.

DPI: 96 (100%) and 120 (125%).

2.3 Recommended PC Requirements

Equipment Recommended

Processor Intel(R) Core(TM) i3

RAM 4 GB

Free Hard Disk Space 2 GB

Resolution: 1024 x 768, 1366 x 768, 1600 x 1900 and

Display 1920 x 1080 pixels.

DPI: 96 (100%) and 120 (125%).

2.4 Supported Resolution

The supported screen resolutions are:

> Supported Resolutions 1024 x 768, 1366 x 768, 1600 x 1900 and 1920 x 1080

> Supported DPI 96dpi (100%), 120dpi (125%).

2.5 Recommended VM Requirements

Virtual Machine Recommended Requirements

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Operating Systems Windows 7(32 and 64 bit), Windows 10 (32 and 64 bit)

RAM 2 GB

Free Hard Disk Space 4 GB

USB Controller Compatibility USB 2.0 and above

Virtual Machine Workstation Version 11.0 and above

Virtual Machine Workstation Player 14 and above

3. Installation

3.1 Administrator Privileges

In order to install SoMove software component, you must have administrative privileges
to install and uninstall programs.

3.2 Re-installing or Uninstalling

You can only uninstall the installer from the Add/Remove Programs Control Panel.

Note: To Modify or Repair, SoMove installer should be re-launched.

3.3 Troubleshooting

3.3.1 Do any of the following, if Error 2098/ 1935 is occurred while installing SoMove

Method-1: clean the registry using Microsoft Fixit

1. Download and install Microsoft Fixit from the Microsoft website
2. Start the Microsoft Fixit to clean the registry
3. Try to install SoMove again

Method-2: Unregister and re-register the Windows Installer

1. Click the windows Start button, type MSIEXEC /UNREGISTER in the search box and press the ENTER
key to unregister the windows installer
2. Click the windows Start button, type MSIEXEC /REGISTER in the search box and press the ENTER key to
register the windows installer
Note: Even if you do this correctly, it may look like nothing occurred, or you may briefly see an hourglass.
After you run this command, the operation is complete
3. Try to install SoMove again

3.3.2 Do any of the following, if the Windows Installer dialog is open while installing SoMove

Method-1: Start the Windows Installer service and check if that works
1. Click the windows Start button, type Services.msc in the search box and press the ENTER key
2. Double-click Windows Installer
3. In the Windows Installer Properties dialog, select Manual in the Startup type box, click Start to start the
service and then click OK

Method-2: Unregister and re-register the Windows Installer

1. Click the windows Start button, type MSIEXEC /UNREGISTER in the search box and press the ENTER
key to unregister the windows installer
2. Click the windows Start button, type MSIEXEC /REGISTER in the search box and press the ENTER key to
register the windows installer

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Note: Even if you do this correctly, it may look like nothing occurred, or you may briefly see an hourglass.
After you run this command, the operation is complete
3. Try to install SoMove again

Method-3: System File Checker scan

Perform a System File Checker scan (SFC scan) to replace corrupt or missing system files on your PC
Note: System File Checker tool enables you to identify missing or corrupted system files on Windows Vista or
on Windows 7

3.3.3 Do the following, if the Installation wizard was interupted message is displayed

1. Click the windows Start button, type UAC in the search box and press the ENTER key
2. In the User Account Control Setting dialog, move the slider down to set the no fica on level as Never
no fy and then click OK
3. Restart your PC
4. Try installing again

3.3.4 Do the following, if the "Somove.Launcher" encountered an unexpected problem message is displayed
while launching SoMove

1. Go to C:\ProgramData\Schneider Electric\SoMove\<<folder latest version (Ex. 2.x.x.x)>>

2. Delete ShellWorkItem.state file
3. Launch SoMove

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