BSBWRT401 Write complex documents Student Assessment Tasks

Assessment Task 3 Cover Sheet

Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Patrizio Finocchiaro.
Student name

SCS 2213.
Student ID number

Student signature

Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.

Student signature

Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

Assessment Task 3: Develop safe manual handling
information

Task summary
This assessment task requires you to produce safe manual handling information for staff at Grow
Management Consultants.
This assessment task will be completed in the simulated environment at your RTO.

Required
 Computer and Microsoft Office
 Access to the internet for research
 Grow Management Style Guide
 Document Checklist
 Printer

Timing
The assessor will advise you of the due date of this submission.
Write in the due date below as advised by your assessor:

Submit
 Email to Operations Manger
 First draft of safe manual handling procedures information
 Completed document checklist to show that the document has been checked for grammar, spelling
and style and for accuracy and punctuation.
 Final version of the safe manual handling procedures information
 Screen shots

Assessment criteria
Students must complete all of the activities listed and will be assessed against the assessment criteria
included in the checklist included with this task.

Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt/ s will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt
with unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not
understand any part of this task or if they have any learning issues or needs that may hinder them when
attempting any part of the assessment.
Assessment Task 3 Instructions

Carefully read the following:

You are the Administration and Project Officer for Grow Management Consultants.

The Operations Manager has just been in to see you to discuss his concerns about the number of incidents
that have been occurring at work involving staff sustaining injuries when lifting office supplies and
equipment.

He would like you to produce information to be provided to staff on the importance of safe manual handling
procedures. You may produce the document in the format that you consider would work best, and that the
information should be clear and easy to follow. It should also include graphics to illustrate, for example, safe
manual handling poses.

The safe manual handling procedure should include as a minimum:

 The importance of correct manual handling
 Statistics on safe manual handling incidents for Grow Management Consultants for 2016 to
emphasize the value of the procedures (the Operations Manager has indicated you will need to
remind him to provide this)
 Preparing for manual handling
 Checking the load before lifting
 Moving into position and correct body posture
 Manual handling methods
Finally, the Operations Manager would like you to research safe manual handling procedures for the office
and develop the document based on your research.

Complete the following activities:

1. Plan safe manual handling procedures information document

The first part of the assessment requires you to plan your document and then seek approval from the
Operations Manager for the proposed safe manual handling procedures information document.

Send an email to the Operations Manager addressing all of the following points:
 Confirm the purpose of the document
 Identify the format in which you consider it is best to present the document (for example, as a
handout to be provided to staff, as a poster or a power point presentation) and why.
 Identify the software you will use to develop the document (e.g. Microsoft Word or Power Point)
 Provide an outline of the structure and content of the document (e.g. include key headings and a
summary of the information that will be included). The structure must be logical and include all of the
requirements for inclusion as per the scenario information.
 Request additional information required as per the scenario information.
 Outline style guidelines, which will be adhered to as per the company’s Workplace Information
Procedures and Style Guide.
 Identify at least one area of additional information that could be included to
 Seeking approval to proceed with the document as outlined.
Your assessor will email you with any feedback and approval to proceed. Your assessor will also provide
you with the required statistical information.
 ANSWER. 1

Safe Manual Handling

This procedure should be read with the Work Health and Safety Policy. Manual handling is any
activity that involves lifting, pushing, pulling, carrying, moving, holding or restraining. It also includes
sustained and awkward postures or repetitive movements. Good manual handling techniques can
help to prevent injury.

I am using handout for the safe manual handling. As an artist uses paint to create an image, so a
writer uses words to convey meaning. An incorrectly used word or phrase may destroy the meaning
the writer is trying to make. This section deals with the correct use of words, including negative words,
subject and verb agreement, pronoun agreement, and commonly confused words. Click on the
category to see or download the worksheets which are free for you to use at home or in the
classroom.

To explain the safe manual handling to the worker or staff I am going to use Microsoft Word. In this
article, you can learn about the various uses of Microsoft Word in your daily life. A complete guide so
you can be able to use Microsoft Word. Microsoft word is powerful, proven and professional
application software. Microsoft Word application is the easiest word processing program developed by
Microsoft.

I am going to cover the following points in my safe manual handling document:

 Lift and carry heavy loads correctly by keeping the load close to the body and lifting with the
thigh muscles.
 Never attempt to lift or carry loads if you think they are too heavy.
 Pushing a load (using your body weight to assist) will be less stressful on your body than
pulling a load.
 Use mechanical aids or get help to lift or carry a heavy load whenever possible.
 Organize the work area to reduce the amount of bending, twisting and stretching required.
 Take frequent breaks.
 Cool down after heavy work with gentle, sustained stretches.
 Improve your fitness — exercise regularly to strengthen muscles and ligaments, and reduce
excess body fat.
 Warm up cold muscles with gentle stretches before engaging in any manual work.

Safe manual handling is very important for all business. It doesn't matter either it is small business or
big business. Injuries can occur from a number of different tasks, such as sitting for too long, doing
the same task again and again, over-reaching and handling heavy items; and they can have long-
term, costly impacts on your workers and your business. A manual task involves using your body to
lift, lower, push, pull, carry or otherwise move, hold or restrain any person, animal or thing. Most jobs
involve carrying out some type of manual tasks, but not all of them are hazardous. A manual task
becomes hazardous when one or more of the following risk factors are present:

 Repetitive or sustained force.

 High or sudden force.
 Repetitive movement
 Sustained or awkward posture.
 Vibration.

As I have done the safe manual handling document as a project officer. Can you please have a
quick look and feedback me? Then I can do the finalized and give it to you as final Safe Manual
Handling.
EMAIL TO OPERATION MANAGER;

FROM; Administration
TO; Operation Manager
SUBJECT; Safe manual handling

I am writing this email to inform you that I have completed the task on safe manual handling and
attached the document to this email. Please go through it and get ack to me on the same. If you
have any recommendations or questions please reach out as soon as possible

Kind regards;
Patrizio Finocchiaro.
2. Develop and check first draft of safe manual handling procedures information

Research and draft all of the required content for your safe manual handling procedures information
document as approved by the Operations Manager.

Ensure that the safe manual handling procedures information document is developed in your own words
using clear and concise English. It must follow the Workplace Information Procedures and Style Guide, and
include all of the required graphics, including the company logo and graphics showing images of safe
working procedures.

When you have completed the safe manual handling procedures information document, save it according to
the naming conventions, and in the required folder as documented in the Workplace Information Procedures
and Style Guide. Note that at the end of the assessment, you will be required to provide a screen shot of the
final folder and files. The files should show all versions of the newsletter from draft to final.

Now that you have developed the first draft, you are required to review your safe manual handling
procedures information document against the document checklist provided in order to check your draft.
Complete the checklist using handwritten notes.

In completing the checklist, you should also consult the Grow Management Consultants document naming
conventions and ensure that the document is saved in in the required folder.

When you have completed the checklist and made changes to your draft as per your notes in the checklist,
you should save an updated version of your safe manual handling procedures information document in the
relevant folder. You should also scan your document checklist and upload the image into your folders.

Finally, you must send the first draft of the safe manual handling procedures information document to the
Operations Manager (your assessor), as well as your checklist, as email attachments. The Operations
Manager (your assessor) will provide you with feedback via email that you will need to action in the final part
of this task. The feedback will be in the form of tracked changes and/or comments.
Answer 2
SAFE MANUAL HANDLING PROCEDURE DOCUMENT FIRST DRAFT

GROW
MANAGEMENT CONSULTANTS
  The number of major workplace injuries reported in 2016 is 24,414, one per cent higher than
the total of 24,153 reported in 2015/16.
 The incidence rate of workplace injuries reported in 2016 remained unchanged, 7.0 injuries
per 1,000 employees, from 2015/1.
 The frequency rate of workplace injuries reported in 2016 remained unchanged, 4.2 injuries
per one million hours worked, from 2015/16.
 Injuries to male workers accounted for 69 per cent of all major workplace injuries. Injuries to
female workers accounted for 31 per cent of all major workplace injuries.
 The number of workplace injuries resulting in permanent disability (379) decreased by 52 or
12 per cent from 431 in 2015/16.
 Manual handling was the most common cause of injury in the workplace, accounting for 26 per
cent of workplace injuries.
 Industries with the highest incidence rate of workplace injury were:

I. Agriculture, forestry and fishing (21.3 injuries per 1,000 employees)

II. Construction (13.1 injuries per 1,000 employees)
III. Manufacturing (13.1 injuries per 1,000 employees).
This procedure is a guide for staff in safe manual handling practices. All staff is responsible for
following steps detailed in this procedure for any manual handling activity as defined below. This
procedure should be read With the Work Health and Safety Policy.

PREPARING FOR MANUAL HANDLING

 Reduce the amount twisting, stooping and reaching.
 Avoid lifting from floor level or above shoulder height.
 Adjust storage areas to minimize the need to carry out such movement.
 Consider how to minimize carrying loads for a distance.
CHECKING THE LOAD BEFORE LIFTING
 The load should be kept close to the body as long as possible while lifting it.
 Keep heaviest side of the load next to the body.
 Adopt a stable position and make sure your feet are apart, with one leg slightly forward to
maintain balance.

MOVING INTO POSITION AND RIGHT BODY POSTURE

 Keep your feet flat or rest them on the floor or the footrest.
 Avoid crossing knees or ankles.
 Position knees at same height or slightly lower than the hips.
 Maintain a small gap between the back of the knees and the chair.
 FIRST DRAFT MANUAL HANDLING DOCUMENT CHECKLIST
Yes/No, comments and/or changes made
Check
to the document.

YES. The document has the tone that

Does the tone of the document reflect the writing style
reflects the writing style set in the
required as set out in the style guide?
guidelines.

Yes, it's sufficiently forma. the tone in

Is the tone in the document suitable for the intended
the document is suitable for the intended
audience? Is it sufficiently formal or informal?
audience

Is the format of the document appropriate to the purpose of Yes, the format of the document is
the communication? For example, is it a letter for a formal appropriate to the purpose of the
communication? communication.

Yes, the format of the document is

Is the purpose of the document clear? appropriate to the purpose of the
communication.

Is the document logically sequenced and structured? Yes, it is.

Is the document constructed in a logical manner? Yes, it is.

Has the document been proofread for spelling, grammar,

Yes, it is.
punctuation and overall readability?

What style guide requirements were observed in developing Grow Management Consultants Workplace
the document? Information procedure and style guide.

EMAIL TO THE OPERATION MANAGER.

TO; OPERATIONAL MANAGER (assessor)

FROM; ADMINISTRATION

SUBJECT; SAFE MANUAL HANDLING PROCEDURES INFORMATION DOCUMENT AND

CHECKLIST

I am sending you this email to inform you that I have completed the safe manual handling procedure
document and also the manual handling document. See attached documents on this email. If you
have any questions please reach out to me via my email.

Kind regards,
Patrizio Finocchiaro.
3. Finalize the safe manual handling procedures information document

The final part of the assessment requires you to review the tracked changes and/or comments to your safe
 manual handling procedures information document sent to you by the Operations Manager. Make the
changes required and save a word version of the document in the relevant file.

Make screen shots of the final folder and its contents that show all versions of the safe manual handling
procedures information document from draft to final. Ensure that your folders and files are set up and named
as set out in the Workplace Information Procedures and Style Guide. Send the screen shots to your
assessor as attachments.

ANSWER 3.

SAFE MANUAL HANDLING PROCEDURE DOCUMENT FIRST DRAFT

GROW
MANAGEMENT CONSULTANTS
 The number of major workplace injuries reported in 2016 is 24,414, one per cent higher than
the total of 24,153 reported in 2015/16.
 The incidence rate of workplace injuries reported in 2016 remained unchanged, 7.0 injuries
per 1,000 employees, from 2015/1.
 The frequency rate of workplace injuries reported in 2016 remained unchanged, 4.2 injuries
per one million hours worked, from 2015/16.
 Injuries to male workers accounted for 69 per cent of all major workplace injuries. Injuries to
female workers accounted for 31 per cent of all major workplace injuries.
 The number of workplace injuries resulting in permanent disability (379) decreased by 52 or
12 per cent from 431 in 2015/16.
 Manual handling was the most common cause of injury in the workplace, accounting for 26 per
cent of workplace injuries.
 Industries with the highest incidence rate of workplace injury were:

I. Agriculture, forestry and fishing (21.3 injuries per 1,000 employees)

II. Construction (13.1 injuries per 1,000 employees)
III. Manufacturing (13.1 injuries per 1,000 employees).

This procedure is a guide for staff in safe manual handling practices. All staff is responsible for
following steps detailed in this procedure for any manual handling activity as defined below. This
procedure should be read With the Work Health and Safety Policy.

PREPARING FOR MANUAL HANDLING

 Reduce the amount twisting, stooping and reaching.
 Avoid lifting from floor level or above shoulder height.
 Adjust storage areas to minimize the need to carry out such movement.
 Consider how to minimize carrying loads for a distance.
CHECKING THE LOAD BEFORE LIFTING
 The load should be kept close to the body as long as possible while lifting it.
 Keep heaviest side of the load next to the body.
 Adopt a stable position and make sure your feet are apart, with one leg slightly forward to
maintain balance.
MOVING INTO POSITION AND RIGHT BODY POSTURE
 Keep your feet flat or rest them on the floor or the footrest.
 Avoid crossing knees or ankles.
 Position knees at same height or slightly lower than the hips.
 Maintain a small gap between the back of the knees and the chair.

WORK PLACE SAFETY POSTER

SCREEN SHOTS OF THE FINAL FOLDER
Assessment Task 3 Checklist

Student’s name:

Completed
successfully
Comments
Yes No
Did the student:
Determine the purpose of the document to be
prepared and confirm this in an email?
In the email, identify and report on an appropriate
format for the document?
In the email, identify and report on the software that
will be used for the document?
In the email, correctly outline style guide requirements
for the document as per the Style Guidelines?
Provide an outline of the newsletter including headings
to show structure of the newsletter, as well as a brief
outline of the content?
Develop a first draft of the safe manual handling
procedures information document:
 In own words and clear and concise English?
 Incorporating all the required content?
 Including additional information
about workplace statistics?
 Including graphics to illustrate safe
manual handling procedures?
 As set out in the Style Guide?
Submit a completed document checklist to
demonstrate that the document was reviewed to:
 Ensure document objectives were
achieved and all requirements met.
 Check grammar, spelling and style
for accuracy and punctuation?
Provide a finalised version of the safe manual handling
procedures information document and showing that
tracked changes and/or comments were actioned?
Save all versions of the safe manual handling
procedures information document according to the
naming convention in the Style Guide and in the
required folder?

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name

Date