Interactive Multimedia Design
Interactive Multimedia Design
J582-001-3:2019
LEVEL 3
Copyright © DSD 2019
LEVEL 3
Preface
Standard Definition
The National Occupational Skills Standard (NOSS) is a Standard document that outlines the
minimum competencies required by a skilled worker working in Malaysia for a particular area
and level of occupational, also the path to achieve the competencies. The competencies are
based on the needs of employment, according to the career structure for the occupational area
and developed by industry experts and skilled workers.
The National Competency Standard (NCS) is a Standard document that outlines the
competencies required by a skilled worker in Malaysia.
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Abbreviation
1 2D Two Dimensional.
2 3D Three Dimensional.
3 5R Reduce, Reuse, Recycle, Refuse and Recover
4 ASWARA National Academy of Arts Culture and Heritage.
5 AVI Audio Video Interleaved.
6 dB Decibel.
7 FLV Flash Video.
8 MDEC Multimedia Digital Economy Corporation.
9 MMU Multimedia University.
10 MSC Multimedia Super Corridor.
11 MP4 Moving Picture Expert Group – 4.
12 MOV Quicktime Movie.
13 PERGRAKAN National Graphic Design Organization.
14 SFX Sound Effects.
15 SOP Standard Operating Procedure.
16 VFX Visual Effects.
17 VO Voice Over.
18 WMV Windows Media Video.
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Glossary
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List of Figure
List of Table
Not Available
List of Appendix
Not Available
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Acknowledgement
Director General of Department of Skills Development (DSD) would like to extend his
gratitude to the National Skills Development Council (MPKK), Standard Technical Committee
(JTS), Standard Technical Evaluation Committee (JTPS), Standard Development Committee
(JPS), and organisation and individuals who have been involved directly or indirectly for the
contribution, persistence and support in the development of this Standard until it is completed.
The Director General of DSD also would like to expresses his sincere thanks to the support and
involvement of the Malaysia Digital Economy Corporation (MDEC), Multimedia University
(MMU), National Academy of Arts Culture and Heritage (ASWARA) and National Graphic
Design Organization (PERGRAKAN) as a major contributor, and effort in developing this
Standard successfully, Siti Fauziah binti Jumadi for supervision of development sessions and
also Jeffery bin Mohd Yusof Azaldin as documenter for the whole sessions.
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STANDARD PRACTICE
LEVEL 3
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1. Introduction
The Multimedia Super Corridor (MSC) Malaysia program was officially launched to
transform Malaysia into a modern nation, nurturing a knowledge-based society and
to create a hub for innovative producers and users of multimedia technology. It was
shaped to provide the best environment to cultivate the full potential of the
multimedia industry without any limitations.
Realising the great demand for skilled interactive multimedia application artist and
designers in the multimedia industry, the Department of Skills Development (DSD)
have made the required initiative to produce a National Occupational Skills Standard
(NOSS) that outlines the dexterity required of an interactive multimedia application
artist and designers prepared by the industry experts in the country.
This NOSS features the fundamental guidelines and primary rules or principle of an
interactive multimedia application artist and designers working in Malaysia
following the career structure suggested by the multimedia industry. It is with great
hopes that the outcome of this NOSS will produce highly skilled interactive
multimedia artist and designers to succeed in their career path.
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This document is the result of a revision NOSS document that incorporates the skills
set from the following NOSS document:
The rationale and objectives of reviewing this NOSS is to furnish the essential
enquiry for benchmarking and most of all, for conducting a much more
comprehensive training for the future generation of Interactive Multimedia Artist and
Interactive Multimedia Designer. This NOSS enhanced version incorporates the
element of latest technology advancement in the multimedia industry in order to
produce a quality, professional and well-trained Interactive Multimedia Artist and
Designer for Malaysian multimedia industry.
All Interactive Multimedia Designer and Artist occupational activities falls under the
purview of the following Laws of Malaysia:
No prerequisite.
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Candidates for this NOSS program should fulfil all the requirements as stated below.
The minimum requirements set forth before registering for this program are:
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The NOSS is developed for various occupational areas. Below is a guideline of each
NOSS Level as defined by the Department of Skills Development, Ministry of Human
Resources, Malaysia.
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5. Award of Certificate
The Director General may award, to any person upon conforming to the Standards the
following skills qualifications as stipulated under the National Skills Development Act
2006 (Act 652):
6. Occupational Competencies
The Interactive Multimedia Design Level 3 personnel are competent in performing the
following core competencies:
7. Work Conditions
8. Employment Prospects
Employment growth for these Interactive Multimedia Designer is on the rise. In view of
the political stability, economic growth and the Industrial Revolution 4.0, there is a big
and growing demand for Interactive Multimedia Designer. The future demand and
prospects for Interactive Multimedia Designer is promising and it is also a pathway to a
flourishing and rewarding career of being an entrepreneur.
Some other related industries where the Interactive Multimedia Designer can venture into
includes:
a) Advertising firms;
b) Movie studios;
c) Television production; and
d) Software business.
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9. Up Skilling Opportunities
Skills and knowledge requirements move on very quickly in multimedia and consequently
the most important training consideration for designer is to keep their skills up to date
with new developments. In most cases this will mean adapting existing skills to a new
package, learning a new programming language or working with a new platform. This can
be achieved by learning from other members of a team, attending short courses, keeping
up to date via newsgroups, keeping an eye on websites which showcase the newest ideas,
and reading specialist journals. Designer may remain focused on the production of
multimedia or, with experience, move into middle management roles, such as team leader,
project manager or production manager.
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CHAIRMAN
EVALUATION PANEL
5 Syamsul Rizal bin Abdul Halim Web Developer and Digital Marketer
TIME Dot Com Sdn Bhd
SECRETARIAT
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LEVEL 3
DEVELOPMENT PANEL
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DEVELOPMENT PANEL
FACILITATOR
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STANDARD CONTENT
LEVEL 3
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COMPETENCY UNIT
INTERACTIVE
GRAPHIC INTERACTIVE
AUDIO & VIDEO MULTIMEDIA
INTERFACE APPLICATION
CORE PRODUCTION TECHNICAL
PRODUCTION DEVELOPMENT
COMPETENCY SUPPORT
INTERACTIVE
MULTIMEDIA
DESIGN
SUPERVISION
J582-001-3:2019-C05
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CU TITLE & CU
CU DESCRIPTOR WORK ACTIVITIES PERFORMANCE CRITERIA
CODE
1 Graphic Interface Graphic Interface Production 1. Illustrate text and 1.1 Job instruction interpreted in
Production describes the competency in typography. accordance with company
producing text, write-up, graphic/ procedure.
J582-001-3:2019- image and motion. To perform this 1.2 Font selected in accordance with job
C01 competency unit, the person is instruction.
required to comprehend about the 1.3 Character type in proportion with
literature content, vector and raster client requirements.
image, image sequence clip and 1.4 Text produced in accordance with
slide video, 2D and 3D motion. The client requirements.
initial process translates the idea
into visual and relates with the 2. Prepare content write-up. 2.1 Job instruction interpreted in
multimedia content. accordance with company
procedure.
2.2 Content created in accordance with
The person who is competent in job specification.
this CU should be able to illustrate 2.3 Content write-up drafted in
text and typography, prepare accordance with client specification.
content write-up, prepare graphic 2.4 Endorsement obtained from superior
and image, produce motion files in accordance with company
and evaluate content production. specification.
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CODE
3. Prepare graphic and 3.1 Job instruction interpreted in
The outcome of this CU is motion image. accordance with company
graphic content production meets procedure.
the expectation in term of 3.2 Image source confirmed in
informative, attractive and accordance with client requirements.
presentable in compliance with 3.3 Story board prepared in accordance
client needs. with client requirements.
3.4 Image and graphic files endorsed in
accordance with company SOP.
3.5 Image and graphic files record
submitted to video director.
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CU TITLE & CU
CU DESCRIPTOR WORK ACTIVITIES PERFORMANCE CRITERIA
CODE
5. Evaluate content 5.1 Selected checklist acquired in
production. accordance with company
specification.
5.2 Multimedia content presented and
verified by superior.
5.3 Content improvement in line with
project direction in accordance with
client specification.
5.4 Endorsement obtained from superior
in accordance with company
specification.
2 Audio & Video Audio & Video Production 1. Prepare content write-up. 1.1 Job instruction interpreted in
Production describes the competency in accordance with company
producing text, write-up, graphic/ procedure.
J582-001-3:2019- image, audio, video, and motion. 1.2 Content write-up drafted in
C02 To perform this competency unit, accordance with client specification.
the person is required to 1.3 Content write up created in
comprehend about the literature accordance with job specification.
content, and raster image, 1.4 Endorsement obtained from superior
sound/music, footage clip and slide in accordance with company
video. The initial process translates specification.
the idea into visual and relates with
the multimedia content. 2. Prepare graphic and 2.1 Job instruction interpreted in
image. accordance with company
procedure.
The person who is competent in 2.2 Image source confirmed in
this CU should be able to prepare accordance with client requirements.
content write-up, prepare graphic 2.3 Story board prepared in accordance
and image, prepare audio files, with client requirements.
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CU DESCRIPTOR WORK ACTIVITIES PERFORMANCE CRITERIA
CODE
prepare video files and evaluate 2.4 Image and graphic files endorsed in
content production. accordance with company SOP.
2.5 Image and graphic files record
submitted to superior.
The outcome of this CU is audio /
video content production meets the 3. Prepare audio files. 3.1 Job instruction interpreted in
expectation in term of informative, accordance with company
attractive and presentable in procedure.
compliance with client needs. 3.2 Audio source confirmed in
accordance with client requirements.
3.3 Audio sample composed in
accordance with client requirements.
3.4 Audio files matched with job
description in accordance with client
requirements.
3.5 Audio files record submitted to
superior.
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CU DESCRIPTOR WORK ACTIVITIES PERFORMANCE CRITERIA
CODE
4.5 Video edited in accordance with job
specification.
4.6 Video files endorsed in accordance
by video director.
4.7 Video files production record and
submitted to video director.
3 Interactive Interactive Application 1. Prepare proposal design. 1.1 Work order interpreted in
Application Development describes the accordance with job specification.
Development competency of designing and 1.2 Layout sketch produced in
creating multimedia application accordance with job specification.
J582-001-3:2019- that combine the contents 1.3 Layout design demonstrated to
C03 comprising of text, images/graphic, superior.
audio, video and animation/motion 1.4 Layout design approved in
files (digital media). To perform accordance with job description.
this competency unit the person is
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CU TITLE & CU
CU DESCRIPTOR WORK ACTIVITIES PERFORMANCE CRITERIA
CODE
required to have an artistic and 2. Setup application 2.1 Offline/online application output
design skills together with the platform. confirmed in accordance with client
ability of using interactive specification.
multimedia application 2.2 Compatible cross-platform on
development software various device confirmed in
accordance with client specification.
2.3 Required software and hardware are
The person who is competent in installed in accordance with
this CU should be able to prepare manufacturers specification.
proposal design, setup application
platform, prepare application 3. Prepare application 3.1 Required visual navigation
workflow, develop interactive workflow. (wireframe) designed in accordance
application, evaluate product with job specification.
application and submit final 3.2 Navigation flow chart
application. (diagram)organised in accordance
with job specification.
3.3 Flow chart and navigation in line in
The outcome of this CU is a fully accordance with job specification.
function interactive multimedia 3.4 Endorsement obtained from superior
application on multiple output and in accordance with company
devices of end-user in accordance specification.
with the client requirements.
4. Develop interactive 4.1 Content layout authored in
application. accordance with job specification.
4.2 Interactive functional features run as
required in accordance with
application requirements.
4.3 Multimedia application compatible
with required output and device.
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CU DESCRIPTOR WORK ACTIVITIES PERFORMANCE CRITERIA
CODE
4.4 Codes implemented with multimedia
content.
4.5 Fully function application endorsed
for presentation.
4 Interactive Interactive Multimedia Technical 1. Identify interactive 1.1 Scope of work technical
Multimedia Support describes the competency multimedia technical requirements identified based on
Technical in providing technical support support requirements. new installation/ existing.
Support services which includes issues 1.2 Platform/hardware
resolution and new multimedia (pc/mobile/tv/kiosk/hosting/server)
J582-001-3:2019- installation services. identified.
C04 1.3 Software/ application version
identified.
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CU DESCRIPTOR WORK ACTIVITIES PERFORMANCE CRITERIA
CODE
The person who is competent in 1.4 Physical condition of hardware
this CU should be able to identify components functioned in
interactive multimedia technical accordance with manufacturers
support requirements, perform specification.
technical works and troubleshoot 1.5 Subscription license status
application error. confirmed.
1.6 Technical checklist report produced
in accordance with technical
The outcome of this CU is all requirement.
multimedia hardware and software
are running with the latest release 2. Perform technical works. 2.1 Technical checklist report obtained.
and valid license, data safely back- 2.2 Maintenance report interpreted.
up, problem/issues analysed and 2.3 Backup software/application
resolved in accordance with performed on media storage.
technical requirements. 2.4 Software/application installed on
platform/hardware.
2.5 Test run software/application
performed in accordance with
application specification.
2.6 Client’s feedback/approval obtained
and documented.
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CU TITLE & CU
CU DESCRIPTOR WORK ACTIVITIES PERFORMANCE CRITERIA
CODE
5 Interactive Interactive Multimedia Design 1. Coordinate job delegation. 1.1 Skill set of team member
Multimedia Supervision describes the established.
Design competency in coordinating a team 1.2 Requirement and specification
Supervision as part of the work process in listed.
people’s administration. This 1.3 Timeline planning confirmed in
J582-001-3:2019- competency unit outline works accordance with project schedule.
C05 scope of supervisory functions as 1.4 Team job assignment aligned with
stipulated in company description project timeline.
and SOP. 1.5 Cost of project mobilisation
determined in accordance with SOP.
1.6 Job delegation record documented as
The person who is competent in monitoring references in accordance
this CU should be able to with SOP.
coordinate job delegation, prepare 1.7 Documentation and project
job assignment, supervise work operation details prepared in
progress, assess staff performance, accordance with SOP.
prepare section meeting, conduct
in-house training, prepare project 2. Prepare job assignment. 2.1 Job tasks identified and prioritised
report and optimise equipment according to timeline, manpower
utilization. and equipment.
2.2 Job task specification and
requirement communicated in
The outcome of this CU is the accordance with scope of works.
establishment of a conducive work 2.3 Job assignment prepared and
environment, a disciplined and communicated to team according to
knowledgeable workforce with priority.
regards to quality and productivity 2.4 Changes on schedules
in accordance with company communicated to team and reported
objectives and targets. to immediate superior in accordance
with SOP.
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CU DESCRIPTOR WORK ACTIVITIES PERFORMANCE CRITERIA
CODE
3. Supervise work progress. 3.1 Team member target performance
meet with project timeline.
3.2 Clear instruction and constructive
feedback communicated to team
member timely to support
achievement.
3.3 Immediate corrective action taken
according to project requirements.
3.4 Changes related problems and
addressed to team and updated
according to supervisory structure
and line of project progress.
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CU DESCRIPTOR WORK ACTIVITIES PERFORMANCE CRITERIA
CODE
5.2 Meeting materials arranged in
accordance with company
procedures.
5.3 Minutes of meeting recorded in
accordance with section meeting
requirements.
5.4 Meetings outcome distributed in
accordance with company
procedures.
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7.3 Reports are submitted to
management according to company
procedures.
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• Job description 1.4 Create text and 1.3 Character type confirmed in
• Equipment/ typography. proportion with job
tools SAFETY requirements.
• Job assignment Not Available 1.4 Text produced in accordance
• Job approval with job requirements.
• Scope 1.5 Text and typography
• Concept ENVIRONMENT illustrations process described.
1.1 Practice 5R (Reduce, 1.6 Types of fonts and selections
• Content
Reuse, Recycle, criteria explained.
1.2 Font selections.
Refuse and Recover). 1.7 Types of fonts anatomy and
• Character of
text creation listed.
font
• Family type
1.3 Typo anatomy.
• Serif and san
serif
• Tracking
• Leading
• Kerning
• Type size
• Style
1.4 Text creation.
• Description
• Icon
1.5 Creative
commons.
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5. Evaluate 5.1 Fundamentals of 5.1 Obtain job ATTITUDE 5.1 Selected checklist acquired in
content evaluation form. checklist. 5.1 Comply with job accordance with job
production. • Quality of 5.2 Review assignment specification.
technical work multimedia 5.2 Multimedia content presented
• Commitment to content. and verified in accordance
project 5.3 Check content SAFETY with job requirements.
• Responsibility improvement. Not Available 5.3 Content improvement in line
5.4 Check multimedia with project direction in
assets free from
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• Terms of
agreement
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Employability Skills
Core Abilities
• Please refer NCS- Core Abilities latest edition.
1 Gyncild, Brie / Fridsma, Lisa. 2018/12. Adobe after Effects Cc Classroom in a Book 2019 Release (Classroom in a Book). Adobe Pr (US).
ISBN-EAN 9780135298640
2 Ivey, Jerry. 2015/01. Photo Editing in Photoshop: A Beginners Guide to Making Pictures Perfect Using Photoshop. Createspace
Independent Pub (US). ISBN-EAN 9781507529935
3 Jackson, W. 2016/01. Digital Audio Editing Fundamentals. Springer (DE). ISBN-EAN 9781484216477
4 Goodman, Robert M. / McGrath, Patrick. 2002/09. Editing Digital Video: The Complete Creative and Technical Guide (Digital Video and
Audio Series). Tab Books (US). ISBN-EAN 9780071406352
5 Wood, Brian. 2019/01. Adobe Illustrator CC-2019 Release: The Official Training Workbook from Adobe. Adobe Pr (US). ISBN-EAN
9780135262160
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2. Prepare 2.1 Job sheet details. 2.1 Receive job ATTITUDE 2.1 Job instruction confirmed in
graphic 2.2 Type of visual instruction. 2.1 Compliance with job accordance with job
and image. raster and vector. 2.2 Identify image assignment. description.
2.3 Drawing sketches. source. 2.2 Meticulous in image 2.2 Image source confirmed in
• Brainstorming 2.3 Visualise graphic source and accordance with client
• Thumbnail image/graphic ideas in design. requirements.
• Comprehensive ideas.
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3. Prepare 3.1 Job sheet details. 3.1 Receive job ATTITUDE 3.1 Job instruction confirmed in
audio files. 3.2 Fundamental of instruction. 3.1 Compliance with job accordance with job
audio recording. 3.2 Identify audio assignment. description.
• Type of audio source. 3.2 Well organized. 3.2 Audio source confirmed in
• Introduction to 3.3 Produce audio 3.3 Compliance with accordance with job
decibels samples. company SOP and requirements.
• Type of 3.4 Edit audio file. meet superior / client 3.3 Audio and SFX (sound effects)
microphones needs. sample files produced.
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• Introduction to 3.5 Produce audio 3.4 Audio and SFX (sound effects)
alignment tone files. files edited.
• Introduction to SAFETY 3.5 Fundamental of audio
equalizer 3.1 Make sure the recording process described.
3.3 Introduction to workplace is in good 3.6 Audio files preparation
Foley technique condition and safe. process explained.
and SFX (sound
effects).
3.4 Audio ENVIRONMENT
composition. 3.1 Practise with 5R
(Reduce, Reuse,
Recycle, Refuse and
Recover).
4. Prepare 4.1 Job sheet details. 4.1 Receive job ATITUDE 4.1 Job instruction confirmed in
video files. 4.2 Video files pre- instruction. 4.1 Compliance with job accordance with job
production. 4.2 Arrange video pre- assignment. description.
• Method of production. 4.2 Punctual in time 4.2 Video pre-production
setting shooting 4.3 Develop video management. requirements listed.
cost production. 4.3 Compliance with 4.3 Video footage produced in
• Preparation of 4.4 Arrange video company SOP and accordance with job
shooting post-production. meet client needs. specification.
schedule 4.5 Produce publish 4.4 Clip footage by frame duration
• Shooting video files. selected in accordance from
location and SAFETY video director.
logistic 4.1 Aware with 4.5 Production process published.
planning equipment used. 4.6 Post-production video
compositing produced.
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Employability Skills
Core Abilities
• Please refer NCS- Core Abilities latest edition.
1 Gyncild, Brie / Fridsma, Lisa. 2018/12. Adobe after Effects Cc Classroom in a Book 2019 Release (Classroom in a Book). Adobe Pr (US).
ISBN-EAN 9780135298640
2 Ivey, Jerry. 2015/01. Photo Editing in Photoshop: A Beginners Guide to Making Pictures Perfect Using Photoshop. Createspace
Independent Pub (US). ISBN-EAN 9781507529935
3 Jackson, W. 2016/01. Digital Audio Editing Fundamentals. Springer (DE). ISBN-EAN 9781484216477
4 Goodman, Robert M. / McGrath, Patrick. 2002/09. Editing Digital Video: The Complete Creative and Technical Guide (Digital Video and
Audio Series). Tab Books (US). ISBN-EAN 9780071406352
5 Wood, Brian. 2019/01. Adobe Illustrator CC-2019 Release: The Official Training Workbook from Adobe. Adobe Pr (US). ISBN-EAN
9780135262160
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2. Setup 2.1 Application 2.1 Identify application ATTITUDE 2.1 Offline/online application
application output not limited output. 2.1 Awareness to licenses output confirmed.
platform. to: 2.2 Identify cross- software for 2.2 Compatibility on cross-
• Website platform device. copyright issue. platform devices confirmed.
• Mobile 2.3 Prepare application 2.3 Required software and
application development hardware installed.
• Courseware software. SAFETY 2.4 Application output explained.
• Kiosk Not Available 2.5 Cross-platform device
applications described.
• Slide 2.6 Application development
presentation ENVIRONMENT software explained.
• Emerging 2.1 Practice 5R (Reduce, 2.7 Hardware requirement
application Reuse, Recycle, described.
2.2 Cross platform Refuse and Recover).
device.
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• Kiosk
• TV/Screen
• Smart Phone
• Tablet
• PC
• Laptop
• Emerging
device
2.3 Application
development
software.
• Open-Source
Software
• Licence
Software
• Software
Installation
2.4 Hardware
requirement.
• Compatibility
to software
• Internet access
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4. Develop 4.1 Software setup 4.1 Author content ATTITUDE 4.1 Content layout produced in
interactive and functionality. multimedia 4.1 Proactive in back-up accordance with job
application. • Screen application. data regularly. specification.
resolution 4.2 Carry out 4.2 Punctual in finishing 4.2 Codes/logic process
• Files size coding/logic task on schedule. implemented according to
• Content files process. multimedia content.
• Menu 4.3 Compile executable 4.3 Interactive functional features
functions file. SAFETY tested as required in
4.4 Test run 4.1 Ensure physical accordance with application
multimedia ergonomic and eye requirements.
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6. Submit 6.1 Final application 6.1 Publish final ATTITUDE 6.1 Final application published in
final publication. application. 6.1 Confident with final accordance with job
application. • Application 6.2 Prepare application product. requirement.
output packaging. 6.2 Final application submitted.
platform 6.3 Hand-over final 6.3 Project sign-off documentation
• Application application. SAFETY completed.
output files 6.1 Ensure back-up copy 6.4 Final application publication
• Application of final product. defined.
manual 6.5 Project completion sign-off
• Application explained.
packaging 6.6 Final application submission
process described.
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Employability Skills
Core Abilities
• Please refer NCS- Core Abilities latest edition.
1 Beard, Jason. George, James. 2014. The Principles of Beautiful Web Design: Designing Great Web Sites is Not Rocket Science! 3rd
Edition: SitePoint. ISBN-EAN 13 978-0992279448
2 Elkins, Diane; Pinder, Desiree. 2012. E-Learning Uncovered: Adobe Captivate 6: CreateSpace. ISBN Code 9781479169719
3 Burton. 2015. Android App Development for Dummies, 3E: John Wiley. ISBN 9781119017929
4 Layon, Kristofer. 2010. Web Designer's Guide to iOS Apps, Create iPhone, iPod touch, and iPad apps with Web Standards (HTML5,
CSS3, and JavaScript), Pearson Education India ISBN 9780321732989
5 Adobe Systems. 2019. Adobe Captivate Tutorials.
https://elearning.adobe.com/adobe-captivate-tutorials [01/05/2019:12.30pm]
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• Operating
System
(Windows,
Linux,
Android and
iOS)
• Multimedia
development
software.
1.4 Type of
licensing.
• Subscription
License
(Application)
• Warranty
License
• Hardware,
software
1.5 Deployment,
Support &
Maintenance
document.
• Form
(complaint/
feedback and
installation)
• Checklist
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• Interactive
Application
(client)
2.4 The basic of
application
testing.
• Application
testing
category
• Application
testing
methodologies
• Application
testing tools
2.5 Client approval
document.
3. Troubleshoot 3.1 Tips for 3.1 Retrieve case ID. ATTITUDE 3.1 Complaint case ID obtained.
application troubleshooting 3.2 Identify problem 3.1 Critical thinking in 3.2 Case category determined.
error. & problem category. identifying (network, software,
solving. 3.3 Perform application error. application, hardware or
3.2 Troubleshooting online/onsite 3.2 Problem solving in others).
and debugging. support. troubleshoot. 3.3 Online troubleshooting support
• Different 3.4 Prepare resolution 3.3 Detail in preparing performed. (email, phone,
• Best Practices report. report. FAQ checklist)
• Remote 3.4 Onsite troubleshooting
management physical support performed.
3.5 Resolution report produced.
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Employability Skills
Core Abilities
• Please refer NCS- Core Abilities latest edition.
1 Meyers, Mike. 2016. Mike Meyers' CompTIA A+ Guide to Managing and Troubleshooting PCs, Fifth Edition, Osborne. ISBN
9781259589546
2 Andrews, Jean / Dark, Joy / West, Jill. 2019. CompTIA A+ Guide to IT Technical Support (10th). Cengage Learning (US). ISBN
9780357108291
3 Joel Rosenthal, Kevin Irwin. 2007. PC Repair and Maintenance: A Practical Guide. Laxmi Publications Pvt Limited. ISBN
9788131800522
4 Colin Grimston. 1997. PC Maintenance: An Introduction to Upgrade and Repair. Arnold Publications. ISBN 9780340645451
5 Mark Minasi. 2005. The Complete PC Upgrade and Maintenance Guide. Wiley India Pvt Limited. ISBN 9788126506279
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2. Prepare job 2.1 Checklist for 2.1 Obtain job ATTITUDE 2.1 Job tasks determined and
assignment. document delegation 2.1 Articulation in form prioritised according to
development. documents (Job and document timeline, manpower and
2.2 Type of form sheet, checklist writing. equipment
documents. etc.) 2.2 Job task specification and
2.3 Job sheet document 2.2 Brief project requirement confirmed in
development. progress. SAFETY accordance with scope of
2.4 Assignment 2.3 Update and Not Available works.
description. compile project 2.3 Project progress briefed to
progress report. respective team members.
ENVIRONMENT 2.4 Update information on
2.1 Practice 5R (Reduce, schedules reported.
Reuse, Recycle, 2.5 Job assignment and delegation
Refuse and implemented.
Recover). 2.6 Job assignment preparation
works explained.
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4. Assess staff 4.1 Multimedia project 4.1 Obtain ATTITUDE 4.1 Appraisal requirements for
performance. key performance assessment 4.1 Integrity in assessing personnel determined.
indicators (KPIs). documentation. team members. 4.2 Scoring method used for
4.2 Performance 4.2 Evaluate team 4.2 Intrapersonal skills. appraisal determined.
evaluation scoring member. 4.3 Ethical use of digital 4.3 Reporting format used
method. 4.3 Summarise documentations. confirmed.
4.3 Appraisal appraisal report 4.4 Staff performance reports
workflow. for compiled.
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5. Prepare 5.1 Project activities 5.1 Identify section ATTITUDE 5.1 Meeting facilities determined
section and requirements. meeting 5.1 Meeting etiquette in accordance with meeting
meeting. 5.2 Meeting requirements. and protocol. requirements.
coordination. 5.2 Arrange section 5.2 Ethical use of digital 5.2 Meeting agenda confirmed.
5.3 Meeting notice. meeting agenda. documentations. 5.3 Meeting materials arranged.
5.4 Meeting agenda. 5.3 Circulate section 5.3 Confidentiality and 5.4 Minutes of meeting recorded.
5.5 Basic memo meeting memos. integrity information 5.5 Meetings outcome distributed.
writing. 5.4 Coordinate awareness. 5.6 Section meeting activities
5.6 Meeting minutes section meeting. coordinated.
writing. 5.5 Update section 5.7 Section meeting outcomes
meeting SAFETY updated to all meeting
outcomes. 5.1 Safe discussion area. participants.
5.8 Meeting etiquette, protocol,
ethical and confidentiality of
ENVIRONMENT information described.
5.1 Practice 5R (Reduce, 5.9 Section meeting preparation
Reuse, Recycle, process explained.
Refuse and
Recover).
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ENVIRONMENT
6.1 Practice 5R (Reduce,
Reuse, Recycle,
Refuse and
Recover).
7. Prepare 7.1 Project schedule 7.1 Update report on ATTITUDE 7.1 Latest project report
project and status. current progress. 7.1 Articulation in documentations obtained.
report. 7.2 Project issues and 7.2 Submit project writing report. 7.2 Project report format updated.
challenges report. 7.3 Final project report produced.
statement. 7.3 Obtain 7.4 Project report documentation
7.3 Overview Gantt documentation SAFETY checklist confirmed.
chart and project (checklist record Not Available 7.5 Project report documentation
specification and project submitted.
progress. report).
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8. Optimise 8.1 Equipment 8.1 Obtain ATTITUDE 8.1 Equipment maintenance record
equipment functions. equipment 8.1 Systematic in obtained.
utilisation. 8.2 Utility optimisation maintenance documentation 8.3 Equipment maintenance record
checklist. record. 8.2 Adhere to work confirmed in accordance with
8.3 Application and 8.2 Check capability schedule SOP.
equipment and performance 8.4 Equipment usage regulations
utilization of equipment. including Health Safety
document. 8.3 Record testing SAFETY Environment (HSE)
result in Not Available Compliance Standard Policy
checklist. complied.
8.4 Produce 8.5 Equipment utilisation report
equipment ENVIRONMENT produced.
utilisation 8.1 Practice 5R (Reduce, 8.6 Equipment utilisation
report. Reuse, Recycle, optimisation process
Refuse and described.
Recover).
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Employability Skills
Core Abilities
• Please refer NCS- Core Abilities latest edition.
1 Vaughan, Tay. 2014. Multimedia: Making It Work (9th). City of Publish: Pennsylvania,US. Publisher: McGraw-Hill Osborne Media.
ISBN-9780071832885
2 David Evans. 2004. Supervisory Management: Principles and Practice 5th Edition. London: Thompson Learning. ISBN-EAN 978-0-
82645-733-2.
3 Noel Harvey. 1997. The Challenge of Supervisory Management. Dublin: Oak Tree Press. ISBN 1-86076-077-5
4 David Campbell and Barry Mason. 2002. Perspectives on Supervision. Great Britain: Karnac Books. ISBN 1-85575-280-8
5 Frank Buchar. 2005. Super Skills for Supervisors: A Narrative Approach to Developing Supervisory Skills. AuthorHouse. ISBN
9781420811636
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KNOWLEDGE SKILL
• Lecture
• Demonstration
• Group discussion
• Simulation
• E-learning, self-paced
• Project
• E-learning, facilitate
• Scenario based training (SBT)
• Case study or Problem based learning (PBL)
• Role play
• Self-paced learning, non-electronic
• Coaching
• One-on-one tutorial
• Observation
• Shop talk
• Mentoring
• Seminar
Skills training and skills assessment of trainees should be implemented in accordance with TEM requirements and actual situation.
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LEVEL 3
* Items listed refer to TEM’s minimum requirement for skills delivery only.
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14 Splitter 1:5
15 External storage 1:5 1:5 1:5 1:5
B. Equipment
1 Computer and peripherals with application 1:1 1:1 1:1 1:1 1:1
development specification
2 Digital Camera (DSLR with basic kit lens) 1:5 1:5
3 3 Lighting Studio (1 Set) 1:25 1:25
4 Back Drop 1:25 1:25
5 Display unit (TV/LCD Projector/Multiple 1:25 1:25 1:25
Screen)
6 Microphone (Clip/Shotgun/Mono 1:5
Mic/Condenser)
7 Headphones 1:1 1:1
8 Speakers 1:25
9 Speed Light 1:5
10 Tripod/Gimbal 1:5
11 Computer (Mac OS) 1:25
12 Touch screen monitor 1:25 1:25
13 Android Tablet 1:25 1:25
14 IOS Tablet 1:25 1:25
15 Smart Phone (Android) 1:25 1:25
16 Smart Phone (IOS) 1:25 1:25
17 Virtual Reality Goggle 1:25
18 Application Server 1:25
19 Web Server 1:25
20 Media Player 1:10
21 Printer 1:25
22 Scanner 1:25 1:25
C. Materials
1 Stationary AR AR AR AR AR
2 CD/DVD ROM AR AR
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The following table shows the percentage of training priorities based on consensus made by the Standard Development Committee (SDC).
LEVEL 3
COMPETENCY WORK
CU CODE COMPETENCY UNIT TITLE UNIT WORK ACTIVITIES ACTIVITIES
WEIGHTAGE WEIGHTAGE
1. Illustrate text and typography. 20%
2. Prepare content write-up. 20%
J582-001-
Graphic Interface Production 20% 3. Prepare graphic and image. 20%
3:2019-C01
4. Produce motion files. 30%
5. Evaluate content production. 10%
1. Prepare content write-up. 20%
2. Prepare graphic and image 20%
J582-001-
Audio & Video Production 25% 3. Prepare audio files. 20%
3:2019-C02
4. Prepare video files. 30%
5. Evaluate content production. 10%
1. Prepare proposal design. 15%
2. Setup application platform. 5%
J582-001- Interactive Application 3. Prepare application workflow. 15%
35%
3:2019-C03 Development 4. Develop interactive application. 40%
5. Evaluate product application. 15%
6. Submit final application. 10%
1. Identify interactive multimedia
35%
J582-001- Interactive Multimedia technical support requirements.
15%
3:2019-C04 Technical Support 2. Perform technical works 50%
3. Troubleshoot application error 15%
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COMPETENCY WORK
CU CODE COMPETENCY UNIT TITLE UNIT WORK ACTIVITIES ACTIVITIES
WEIGHTAGE WEIGHTAGE
1. Coordinate job delegation. 5%
2. Prepare job assignment. 10%
3. Supervise work progress. 15%
J582-001- Interactive Multimedia Design 4. Assess staff performance. 20%
5%
3:2019-C05 Supervision 5. Prepare section meeting. 15%
6. Conduct in-house training. 20%
7. Prepare project report. 10%
8. Optimise equipment utilisation. 5%
TOTAL PERCENTAGE (CORE
100%
COMPETENCY)
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The following table shows the nominal training hours based on recommendations made by the Standard Development Committee (SDC). For
purpose of Malaysian Skills Certification through accredited centre training, the program duration is subject to Malaysian Skills Certification
System.
LEVEL 3
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The sample calculations performed are based on table in section 18 for delivery of level 3 training program at 2240 hours excluding delivery
of core abilities.
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