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Delivery Models and Activities of E-Government

E-government refers to the use of information and communication technologies to provide and improve government services, transactions, and interactions with citizens, businesses, and other government agencies. There are four primary models of e-government interactions: government-to-citizen, government-to-business, government-to-government, and government-to-employees. E-government can provide benefits like increased efficiency, improved access to services, and greater transparency and accountability. While often associated with online services, e-government also includes non-internet technologies like phones, faxes, and identification cards.

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87 views3 pages

Delivery Models and Activities of E-Government

E-government refers to the use of information and communication technologies to provide and improve government services, transactions, and interactions with citizens, businesses, and other government agencies. There are four primary models of e-government interactions: government-to-citizen, government-to-business, government-to-government, and government-to-employees. E-government can provide benefits like increased efficiency, improved access to services, and greater transparency and accountability. While often associated with online services, e-government also includes non-internet technologies like phones, faxes, and identification cards.

Uploaded by

Salisu Webmaster
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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E-Government

e-Government (short for electronic government, also known as e-gov, digital


government, online government or transformational government) is a diffused
neologism used to refer to the use of information and communication technology to
provide and improve government services, transactions and interactions with citizens,
businesses, and other arms of government.

Delivery models and activities of e-Government


The primary delivery models of e-Government can be divided into:

 Government-to-Citizen or Government-to-Consumer
 Government-to-Business
 Government-to-Government
 Government-to-Employees

Within each of these interaction domains, four kinds of activities take place:

 Pushing information over the Internet, e.g: regulatory services, general holidays,
public hearing schedules, issue briefs, notifications, etc.
 Two-way communications between the agency and the citizen, a business, or
another government agency. In this model, users can engage in dialogue with
agencies and post problems, comments, or requests to the agency.
 Conducting transactions, e.g: lodging tax returns, applying for services and grants.
 Governance, e.g: online polling, voting, and campaigning.

Non-internet e-Government
While e-government is often thought of as "online government" or "Internet-based
government," many non-Internet "electronic government" technologies can be used in this
context. Some non-Internet forms include telephone, fax, PDA, SMS text messaging, MMS,
wireless networks and services, Bluetooth, CCTV, tracking systems, RFID, biometric
identification, road traffic management and regulatory enforcement, identity cards, smart
cards and other Near Field Communication applications; polling station technology (where
non-online e-voting is being considered), TV and radio-based delivery of government
services, email, online community facilities, newsgroups and electronic mailing lists, online
chat, and instant messaging technologies.

Potential benefits of e-Government


It is convenient and cost-effective for businesses, and the public benefits by getting easy
access to the most current information available without having to spend time, energy and
money to get it.

E-government helps simplify processes and makes access to government information more
easily accessible for public sector agencies and citizens.

The anticipated benefits of e-government include efficiency, improved services, better


accessibility of public services, and more transparency and accountability. [3]

Democratization

One goal of e-government will be greater citizen participation. Through the internet, people
from all over the country can interact with politicians and make their voices heard.
Blogging and interactive surveys will allow politicians to see the views of the people they
represent on any given issue. Chat rooms can place citizens in real-time contact with
elected officials and their offices, allowing voters to have a direct impact and influence in
their government. These technologies can create a more transparent government, allowing
voters to immediately see how and why their representation in the capital is voting the way
they are. This helps voters better decide who to vote for in the future. A government could
theoretically move more towards a true democracy with the proper application of e-
government. Government transparency will give insight to the public on how decisions are
made and hold elected officials accountable for their actions. The public could become a
direct and prominent influence in government legislature to some degree.

Environmental bonuses

Proponents of e-government argue that online government services would lessen the need
for hard copy forms. Due to recent pressures from environmentalist groups, the media, and
the public, some governments and organizations have turned to the Internet to reduce this
paper use.

Speed, efficiency, and convenience

E-government allows citizens to interact with computers to achieve objectives at any time
and any location, and eliminates the necessity for physical travel to government agents
sitting behind desks and windows. Improved accounting and record keeping can be noted
through computerization, and information and forms can be easily accessed, equaling
quicker processing time. On the administrative side, access to help find or retrieve files and
linked information can now be stored in databases versus hardcopies stored in various
locations. Individuals with disabilities or conditions no longer have to be mobile to be
active in government and can be in the comfort of their own homes.

Public approval
Recent trials of e-government have been met with acceptance and eagerness from the
public. Citizens participate in online discussions of political issues with increasing
frequency, and young people, who traditionally display minimal interest in government
affairs, are drawn to e-voting procedures.

Although internet-based governmental programs have been criticized for lack of reliable
privacy policies, studies have shown that people value prosecution of offenders over
personal confidentiality. Ninety percent of United States adults approve of Internet
tracking systems of criminals, and fifty-seven percent are willing to forgo some of their
personal internet privacy if it leads to the prosecution of criminals or terrorists.

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