LG415
Case study: The Elevator Dilemma
What would you do in this situation and why?
First of all, the manager should not have allowed the mechanical engineers to submit a design without
full buy in from the manufacturing engineers, but now the company should implement the Design
Failure Mode and Effects Analysis (DFMEA) tool. They need to first document known failure modes with
regard to manufacturability. There are two customers here, the manufacturing engineers and the actual
consumer. The effects of failure on the customer cover both the overall fit, form, function and safety for
the customer and the cost of design failure in time and money during the manufacturing process. To
support the DFMEA they could use a Fault Tree Analysis (FTA) to identify design flaws that cause failures
in the manufacturing process.
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These tools will only be effective if the manager brings both teams together. One thing that must be
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done is to have joint efforts throughout the whole process with both engineering teams and an
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endorsement from the manufacturing team prior to design approval. It is my experience that employees
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generally want to do good things however, it is managements responsibility to guide them.
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