Tomas del Rosario College

(TRC)
Capitol Drive, San Jose, Balanga City
Telefax No: (047) 791-6152; Tele No: (047) 791-6082

Department: Business Administration

I. COURSE DESCRIPTION (English 4 – Business Communication)

This course emphasizes the study and practice of all forms of communications in business. It includes all forms of business letters, the job interview,
negotiating and entertaining clients, telephony and texting, memoranda, formal and informal reports and other reports and other forms of business reports.

II. COURSE CREDIT

3 Units
54 hours (18 weeks)

III. COURSE GENERALOBJECTIVES:

1. Internalized the School’s Vision, Mission, General Goals and Specific Objectives, as well as Department’s Goals and Objectives
2. Communicate ideas clearly and effectively through written business communications
3. Determine the importance of business letters in the business world
4. Review a few of the major pitfalls in grammatical expression
5. Learn and apply the basic approaches of effective communication suited to business operations in Philippine setting
6. Prepare students not only to enter their business careers, but also, to advance in those careers through effective communication
7. Expose students to the different letterforms, styles and models
8. Write various forms of letters in correct form
IV. COURSE CONTENT

TEACHER –
INTENDED LEARNING
TIME FRAME TOPICS LEARNER ASSESSMENT
OUTCOMES
ACTIVITIES
Discuss and recite the School’s
1. School’s Vision and Mission  Discussion
Vision and Mission, General
2. School’s General Goals and Specific Cooperative  Recitation
Weeks 1 and 2 Goals and Specific Objectives
Objectives Learning  Quizzes
and Department’s Goals and
3. Department’s Goals and Objectives Reporting
Objectives
Acquire superior knowledge
1. The Power of Communication
about the meaning of business
2. The Meaning of Business
communication
3. The Meaning of Communication
 Reporting
4. The Meaning of Business  Recitation
Week 3 Internalize the power of Using Different
Communication  Quizzes
communication, the principles of Approaches
5. The Process of Communication
communication and the
6. Advantages of Printed
advantages of printed
Communication
communication
Week 4 and 5 1. The Levels of Communication Identify the levels of  Instructor’s  Recitation
2. Metacommunication communication Inputs  Quizzes
3. Kinesic Communication  Reporting
4. Goals of Communication Decode the meaning inherent in Using Different
metacommunication and in Approaches
kinesic communication Class
Discussion
Translate into practice the
process of communication and
achieve the goals of
communication at work
 Know the importance of
effective business
communication
Discuss the basics of good letter
writing
 Instructor’s
1. The Eight C’s of a Business Letter
Gain mastery in constructing Input
2. Characteristics of Effective Letters  Recitation
effective letters  Reporting
3. Confusing Use of Punctuations  Drills
Using Different
Week 6
3.1 Semicolon
Effect in communication the Approaches  Quizzes
3.2 Colon
characteristics of effective letters  Class
3.3 Dash Preliminary
and documents Discussion
3.4 Hyphen Exam
3.5 Parenthesis  Interactive
Show prudence in observing the Learning
mechanics in writing

Lay – out the generally accepted

format of documents and letters
based on reason
 Instructor’s
Indicate the necessary parts of a
Inputs
1. Parts of the Letter letter  Recitation
 Reporting
2. Format of a Letter  Quizzes
Weeks 1 and 2 Using Different
3. Addresses, Salutations and Display the correct forms of  Writing
Approaches
Complimentary Closes addresses, titles and designations Activities
in the letter  Class
Discussion
Master the meaning, functions
and role of the various parts of a
document
Week 3 1. The Application Letter Discuss the principles of good  Instructor’s  Recitation
2. The Resumé application letter writing Inputs  Quizzes
 Reporting  Writing
 Write an application letter
following the principles of
effective business letter writing Using Different
Approaches
Activities
Compose an impressive resume  Class
Discussion
Fill – out properly an application
form
 Instructor’s
Discuss the other types of
Inputs  Recitation
1. Sales Letter business letters
 Library Works  Quizzes
2. Letter of Inquiry
Week 4, 5 and 6 3. Purchase Order letter Write samples of other types of  Reporting  Writing
4. Claim Letter business letters applying the Using Different Activities
5. Adjustment Letter principles of effective business Approaches
letter writing Class Midterm Exam
Discussion
 Instructor’s
Inputs
Continuation of writing other  Library Works  Recitation
1. Letter of Reservation
types of business letters applying  Reporting  Quizzes
Week 1 2. Collection Letter
3. Promissory Note
the principles of effective Using Different  Writing
business letter writing Approaches Activities
 Class
Discussion
Weeks 2 and 3 1. The Oral Application Interview Define oral application interview  Class  Oral Tests
2. Purposes of the Job Interview and differentiate this from the Discussion
3. Parts of the Job Interview other types of interviews  Cooperative
4. Job Interview Etiquettes Learning
5. Dealing with Difficult Questions in Explain the elements of a  Role Playing
an Interview successful Job interview  Simulation
6. The Handshake
Enumerate job interview
etiquette
 Respond properly to questions
raised during the interview

Discuss the principles of

effective negotiations  Reporting
Using Different
Convey and interpret intended Approaches
1. Negotiating and Entertaining Clients messages  Class
Week 4  Oral Tests
2. Tips to Successful Negotiations Discussion
Give the right responses to  Role Playing
inquiries  Simulation

Win arguments cordially

1. Telephone Communication
2. Steps in Making a Call
Apply courtesy and directness in
3. Office Phone Etiquettes
our telephone conversation
3.1 When Placing a Call
3.2 When Receiving a Call
Give and take messages  Class
Week 5 3.3 When Receiving a Message  Simulation Tests
accurately Discussion
3.4 Projecting Professionalism
3.5 Others
Project pleasantness in your
4. Standard Responses
telephone conversation
5. The Cell Phone
6. Cell Phone Etiquettes
Compose and send text messages
1. Short Messaging System/Text  Class  Simulation Tests
effectively
Week 6 Messaging Discussion
2. Text Messaging Etiquettes  Simulation Final Exam
Apply text messaging etiquettes
V. COURSE REQUIREMENTS
 A rating of at least 75% in all quizzes, tests and preliminary, midterm and final examination
 Active participation in group discussion and other learning activities
 Assignments, projects, written and oral reports
 Availability of both class standing and term test

VI. REFERENCES
1. Baraceros, Esther L. Business Correspondence (Rex Bookstore, Inc., 2002)
2. Mazon, Constancia M. Effective Writing in Business (St. Augustine Publication, Inc. 2002)
3. Francisco, Irmina B. English for Occupational Purposes (Rex Bookstore, Inc., 2006)
4. Bouing, Ronnie A. Effective Business Communication (National Bookstore, 2006)

Prepared by: Recommending Approval:

LOURDES A. NUGUID, Ed. D. ISAGANI L. LOPEZ, MBA

Instructor Chair, BSBA Department

Approved:

MERCEDES G. SANCHEZ, Ed. D.

Vice President for Academics, Student Affairs
and Extension Services