320D2 & 320D2 L Excavators ZBM00001-UP (MACHINE) POWERED BY C7.1 Engin...

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Product: EXCAVATOR
Model: 320D2 EXCAVATOR ZBM
Configuration: 320D2 & 320D2 L Excavators ZBM00001-UP (MACHINE) POWERED BY C7.1 Engine

Troubleshooting
320D2 Excavator Machine Electronic Control System
Media Number -M0069410-03 Publication Date -01/08/2015 Date Updated -24/08/2018

i06617020

Event Codes
SMCS - 7569

Event codes alert the operator or the technician that an abnormal operating condition exists in one of
the machine systems.

When the Machine ECM activates an event code, the operator or the technician will be alerted. Most
active events will be logged by the ECM. Some events are not logged to the ECM. The active events
and the logged events can be viewed using the Operator Monitor or Cat® Electronic Technician (Cat
ET) Service Tool.

Warning Levels
The ECM assigns one of the three warning levels to an active event code according to the severity of
the abnormal system condition. Each warning level requires a specific response from the operator.
The warning levels and required operator response are listed below.

Warning Level 1

"Warning Level 1" alerts the operator that a machine system requires attention. The operator should
check the involved system. Perform any necessary maintenance to the system at the earliest possible
time.

Warning Level 2

"Warning Level 2" requires changing the operation of the machine or performing a maintenance
procedure. Failure to correct the problem associated with this warning will damage the components
that are involved. The problem that caused the event requires correction, before the machine can
resume operation.

Warning Level 3

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"Warning Level 3" requires an immediate safe shutdown of the machine. A shutdown of the machine
is required to avoid damage to the machine or injury to personnel in the vicinity of the machine. The
problem that caused the event must be corrected before machine operation can resume.

Indications and System Response

Message

Table 1
WARNING OPERATION
Warning Indications
Warning Warning Sounding of Action by the
Warning Indicators for Lamp the Action operator is Possible Result
(1)
Level the Subsystem Alarm required.
1 Solid No immediate No harmful,
Red. action is required. damaging effects
ON OFF
The system needs result.
attention soon.
2 Flash Change machine The system
Red. operation or components are
ON OFF perform damaged.
maintenance to the
system.
3 Flash Pulse ON Immediately The operator is
Red. and OFF. perform a safe injured or the
ON
engine shutdown. components are
damaged.
(1)
(if no action is taken by the operator).

Cat® Electronic Technician (Cat ET) Service Tool

When an abnormal operating condition occurs, the status screen on the Operator Monitor or Cat ET
indicates that there is an active event.

Event codes are displayed on Cat ET or the monitor in the following format:

EXXXX -- (Description of the code)

The "E" means that the code is an event code. The "XXXX" is a numeric identifier. The numeric
identifier is followed by a description of the code.

Active event codes are listed in ascending numerical order. The code with the lowest number is listed
first. The active event code is removed from the list when the condition is no longer present.

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Logged Event Codes

Some event codes are logged in the ECM memory. Some event codes are active only. The logged
event codes are listed in chronological order. The most recent code is listed first.

A logged code is cleared from memory when one of the following conditions occur:

• The service technician manually clears the code.

• The code does not reoccur for 150 hours.

Note: Always clear logged event codes after investigating and correcting the problem which
generated the code.

Troubleshooting
Perform the following steps when troubleshooting an event:

1. Obtain the following information from the operator monitor and the machine operator:

◦ The event and the time of the event.

◦ Determine the operating conditions for the engine at the time of the event. Conditions
such as engine RPM and load may be important.

◦ Determine if there are any systems that were installed by the dealer or by the customer
that could cause the event.

2. Some of the events below can become active during normal system operation. Verify that the
event is not due to an error caused by the operator.

3. Check all fluid levels and all oil levels.

4. Troubleshoot and repair any active diagnostic codes.

Machine ECM Event Code List

The following table lists the event codes that apply to the control system of the machine. The
recommended response is listed. Use the Cat ET service tool to determine the event codes that are
active or logged.

Table 2
Event
EID Level Recommended Response
Description
E0119 Low Fuel Level Check the fuel level and fuel lines for leaks.
2 If the fuel level is good, arrange to have a mechanic check
the "Fuel Filter" to see is the filter is plugged.

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E0171 2 Low Engine Oil Check engine oil level and add oil as needed.
Level If the code remains active, check connections for engine oil
level switch. Use Cat ET to check for diagnostic codes
related to oil level monitoring.
E0179 Alternator Not With an engine speed greater than 600 RPM, the alternator
Charging gauge is reading zero for more than 60 seconds.
Check tension on drive belt of alternator. Check electrical
2 connections of alternator circuit.
Check the voltage of the battery.
Use Cat ET to check for a diagnostic code related to this
issue.
The "Fuel/Water Separator" sensor is indicating the
High Fuel/Water reservoir is full for more than 40 seconds.
E0232 2 Separator Water Drain water from the water separator. If water is not
Level present, check installation setting of the water separator
level switch.
This event is active only when the machine is traveling and
the oil temperature is greater than 50° C (122° F) for greater
Return Hydraulic than 10 seconds.
E0236 2
Oil Filter Plugged Hydraulic oil return filter is plugged. Replace the filter as
soon as possible. If code continues, check connections for a
faulty monitoring filter switch.
Reduce the amount of load on the machine.
Machine Overload If the code remains, the "Boom Cylinder Head Pressure"
E0237 2 Warning (Sensor sensor has experienced a failure. Use Cat ET and locate
Error) CID 1969 among diagnostic code list to confirm failure.
Follow recommended service process to correct failure.
Immediately reduce the load on the machine by reducing
the amount of material being lifted.
Machine If the code remains, the "Boom Cylinder Head Pressure"
E0237 3
Overloaded sensor has experienced a failure. Use Cat ET and locate
CID 1969 among diagnostic code list to confirm failure.
Follow recommended service process to correct failure.
The inputs from the ground level shutdown switch to the
User Defined Shut
E0265 1 Machine ECM have changed states.
down
The engine is shut down. No action is necessary.
Machine security system has detected that an unauthorized
System Security
E0273 1 key has been used to attempt to start the machine.
Active Warning
Locate the correct key and start the machine.
Be aware and monitor.
Low Engine Oil
E0360 1 Machine should be inspected and repaired at the operators
Pressure Warning
earliest convenience.
E0360 3

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Low Engine Oil Immediate Safe Shut Down of Machine is Required.

Pressure Warning After shut down, troubleshoot any diagnostic code related to
the "Engine Oil Pressure" sensor. This event can also occur
from a seal or line connection failure.
High Engine
The engine coolant temperature has exceeded the trip point
Coolant
E0361 2 and the delay time has expired.
Temperature
Change operation and reduce load on engine.
Derate
The difference between the filtered fuel pressure and the
unfiltered fuel pressure is greater than the trip point
pressure.
Fuel Filter Plugged
E0390 1 The check engine lamp will illuminate while this event code
Restriction.
is active. The fuel filter should be replaced at a convenient
time. The event code will be logged once the fuel filter
differential pressure switch is closed for 5 minutes.
The difference between the filtered fuel pressure and the
unfiltered fuel pressure is greater than the trip point
pressure.
Fuel Filter Plugged
E0390 2 The check engine lamp will illuminate while this event code
Restriction
is active. The fuel filter should be replaced at a convenient
time. The event code will be logged once the fuel filter
differential pressure switch is closed for 5 minutes.
Check the air intake system for plugged air filters or for
Intake Air Filter
E0391 2 damaged air filters. If an air intake pre-cleaner is installed,
Restriction
verify the proper operation of the air intake pre-cleaner.
Event code is active when a machine lockout is active.
Engine Start
E0617 1 When the machine lockout function is no longer active,
Restriction Active
starter lockout is deactivated.
Occurs when hydraulic Oil temperature exceeds 50° C
Attachment
(122° F) for more than 5 seconds.
E0862 2 Hydraulic Oil
Replace filter as soon as possible. If code is present after the
Filter Plugged
filter is replaced, inspect the hydraulic lines for damage.
Event is active when the system voltage is less than 18
Low System VDC for more than 60 seconds.
E0875 2
Voltage Warning The machine returns to normal operation when the voltage
exceeds 18 VDC for more than 2 seconds.
Event is active when the system voltage exceeds 32 VDC
High System for more than 60 seconds.
E0876 2
Voltage Warning The machine returns to normal operation when the voltage
is less than 32 VDC for more than 2 seconds.
E0878 2 High Hydraulic Oil The event is active when the temperature of the hydraulic
Temperature oil exceeds 95° C (203° F) for more than 2 seconds.
Warning Change the operation of the machine to allow the hydraulic

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oil to cool. When the temperature of the hydraulic oil is less

than 93° C (199° F) for more than 10 second, normal
operation may resume
Clock Manual
E1320 1 Alignment Use Cat ET to realign the Real Time Clock on the machine.
Warning
The Refueling Pump Strainer is plugged. Remove the
Refueling Pump
E1634 2 strainer and clean or replace the strainer, depending on the
Strainer Plugged
condition of the strainer.
The Refueling Pump Strainer is plugged. Remove the
Refueling Pump
E1635 2 strainer and clean or replace the strainer, depending on the
Runs Dry
condition of the strainer.

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