QUALITY DEPARTMENT
SUPPLIER EVALUATION FORM
Document N°: FIN-F-0007 Rev 01
Instructions. Use this form to evaluate the overall performance of Vendors you are currently working with. Include
all information associated with the Vendor and apply a performance rating. Be factual and do not include
unsubstantiated opinions. Vendor performance evaluations are recommended for all Vendors to report all levels of
service (exceptional, satisfactory or unsatisfactory).
Vendors receiving an unsatisfactory rating will be informed of the rating by the Procurement Office and they will be
provided a reasonable opportunity to respond. The Department will be informed of the resolution.
Vendor Name: Service offered:
Date: Department:
DEFINITIONS OF PERFORMANCE RATINGS
EXCEPTIONAL SATISFACTORY UNSATISFACTORY N/A INSUFFICIENT
Exceeds contractual Meets contractual Does not meet Not applicable INFORMATION
requirements. The requirements. The contractual TO RATE
Performance of the performance taken requirements, and There is not
Vendor met the by the Vendor were recovery is not likely sufficient
contractual
requirements and the
satisfactory in a timely manner. information to rate
scopes of service were The Vendor’s performance
accomplished. corrective actions
appear or were
ineffective.
PERFORMANCE RATING COMMENTS (Attach additional sheets if necessary)
# ITEM RATING COMMENTS
1 Work performed in compliance with Exceptional
contract terms Satisfactory
Unsatisfactory
N/A
Insufficient info.to rate
2 Materials, Suppliers and equipment Exceptional
provided as required Satisfactory
Unsatisfactory
N/A
Insufficient info.to rate
3 Staff availability Exceptional
Satisfactory
Unsatisfactory
N/A
Insufficient info.to rate
QUALITY DEPARTMENT
SUPPLIER EVALUATION FORM
Document N°: FIN-F-0007 Rev 01
4 Timeliness of work Exceptional
Satisfactory
Unsatisfactory
N/A
Insufficient info.to rate
5 Staff Professionalism Exceptional
Satisfactory
Unsatisfactory
N/A
Insufficient info.to rate
6 Customer Service Exceptional
Satisfactory
Unsatisfactory
N/A
Insufficient info.to rate
7 Quality of Work Exceptional
Satisfactory
Unsatisfactory
N/A
Insufficient info.to rate
8 Communication and accessibility Exceptional
Satisfactory
Unsatisfactory
N/A
Insufficient info.to rate
9 Prompt and effective correction of Exceptional
situations and conditions Satisfactory
Unsatisfactory
N/A
Insufficient info.to rate
10 Contractor compliance with wage & Exceptional
benefits Satisfactory
Unsatisfactory
N/A
Insufficient info.to rate
11 Documentation records, receipts, invoices Exceptional
and computer generated reports received in Satisfactory
a timely manner and in compliance with Unsatisfactory
contract specifications. N/A
Insufficient info.to rate
12 Would you recommend working with this Yes
firm again ? (Explain)
No.
OVERALL PERFORMANCE Exceptional
Satisfactory
Unsatisfactory
