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Managing Communication in Organizations

This document outlines an assignment for a training package on managing workplace communication. It provides tasks for students to plan materials for the training package, including a presentation on communicating information and knowledge in organizations, an exemplar communication audit report, and a personal communication skills assessment. The tasks are meant to apply communication theory to practice and help students understand and improve workplace and interpersonal communication. Guidelines are provided on the requirements and grading rubric for the assignment.

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Shafiya Cader
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58 views4 pages

Managing Communication in Organizations

This document outlines an assignment for a training package on managing workplace communication. It provides tasks for students to plan materials for the training package, including a presentation on communicating information and knowledge in organizations, an exemplar communication audit report, and a personal communication skills assessment. The tasks are meant to apply communication theory to practice and help students understand and improve workplace and interpersonal communication. Guidelines are provided on the requirements and grading rubric for the assignment.

Uploaded by

Shafiya Cader
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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METROPOLITAN COLLEGE

Yours success… our achievement…

Higher Diploma in Marketing – Level 05

STUDENT NAME :

STUDENT REGISTRATION
:
NO.

PROGRAMME : Higher Diploma in Marketing Level 05

SUBJECT TITLE : Managing Communication in Organizations

ASSIGNMENT TYPE : Individual

DATE :

DUE DATE :

DATE SUBMITTED :

ASSESSOR :

PLAGIARISM:

While research and discussion are an essential part of an assignment, the deliberate copying
of someone else’s work or unacknowledged copying from printed or electronic sources is
NOT permitted. You may be subject to disciplinary procedure if you do this. You should sign
this sheet to show that you comply with these regulations.

Student’s Signature: Date: _____/_____/ ________


Assignment

Context

You work for a training organisation. They are reviewing their range of ‘training packages’
and have asked you to help. One of their most popular courses is ‘Managing Workplace
Communication’. The existing training package is out of date and you have been asked to
rewrite it.

You will plan all materials for the training package. You will need to include a presentation
with accompanying notes and have appropriate hand-outs and exemplar materials.

This training package will:

• apply theory to practice


• draw on your experiences of communication within organisations and/or use case
studies as appropriate to exemplify practices
• show delegates how to review communication within an organisation, using your
own exemplar material
At the end of the process you will also:

• reflect on own interpersonal communication skills

Task 1

The first part of the training package will deal with how information and knowledge is
communicated supported by examples, either from your own experiences or from case
study material. Prepare a clear and informative presentation to enable delegates to
understand how communication and knowledge is communicated within organisations and
those factors that impact on workplace communication.

Presentation materials should be supported by notes as well as information sheets/hand-


outs as appropriate.

You must cover the following topics:

• an analysis of key information and knowledge requirements for a range of


stakeholders in different organisations
• an explanation of the systems used for communicating this information and
knowledge
• an analysis of potential(and real) barriers to effective work place communication
• an evaluation of how communication is influenced by values and cultural factors
• an explanation of how technology can be used to benefit as well as hinder the
communication process
• an explanation of how policies and procedures can impact on the communication
processes.

Task 2

Delegates from the training should now be in a position to review communication within
their own organisations. To enable them to do this you will need to provide exemplar
material of a communication review/audit that you have carried out yourself within an
organisation. Delegates will be able to use this as a template and model of good practice.

Produce a formal report in which you:

• provide the findings from your own communications audit


• apply theories of organisational communication
• create a plan which can be used to improve communications within the organisation
• identify measures to evaluate the success of the plan to improve workplace
communications.

Task 3

You are aware that the ability to communicate effectively is a very important skill. You
understand that promoting effective interpersonal communication is important in all
aspects of life including the workplace. You decide to carry out your own personal audit.

You decide to:

• evaluate the effectiveness of own communication skills


• apply theories of interpersonal communication to yourself
• request feedback from others
• plan own personal development to improve communication skills based on this
feedback.

Provide all information as a detailed log.


Other Important Instructions

❖ Follow the Guidelines for Assignments, Diploma and Higher Diploma Programme,
August 2017 version of Metropolitan College. Failure to follow the stated guidelines
might result in rejecting the assignment.
❖ Adapt appropriate academic writing style and use correct English grammar in your
writing.
The marking rubric includes the following:

❖ Model Synthesis: Level to which appropriate meaning of the information is provided


by generating example calculations, illustrations, tables and/or diagrams.
❖ Depth of Study: Level to which student has explored to understand the assigned
topic.
❖ Application of Information: Level to which gathered information enables the
students to define a topic to begin further academic or laboratory study.
❖ Diagrams: The amount diagrams that appropriately aid in the communication of
gathered information.
❖ Expert Connections: Level to which students have demonstrated the meaning of
the material by correctly elaborating, extending and explaining the information
incorporating it into their topic study.
❖ Bibliography: Appropriateness of bibliography/works cited, in accordance with
assignment instructions and Guidelines for Assignments, Diploma and Higher
Diploma Programme, August 2017
❖ Expertise Challenges: Level of errors and level to which supporting work is shown.

Word Length: 5000-6000

Number of Required References: Minimum 10

Students have to develop an accurate and extensive bibliography of minimum: Six electronic sources,
two books, and two magazines.

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