Course Title: Advance Quality Management & Lean Six Sigma

Course Code: XXXXXXX

Credit Hours: 3 + 0
Course Instructor:

PREREQUISITES:

Students should be specialized with the updated know-how of latest tools and techniques of
quality management.

COURSE DESCRIPTION/OBJECTIVES:

 Understand the philosophy and core values of total quality management

 Determine the voice of the customer and the impact of quality on economic performance &
long term business success of the organization
 Apply and evaluate best practices for the attainment of total quality

INTENDED COURSE LEARNING OUTCOMES

 Examine the key processes of TQM in order to excess their roles in business system.
 Select and apply appropriate technique in identifying customer needs .
 Quality impact that will be used as inputs in TQM methodologies.
 Measurement of the cost of core quality and processes effectiveness and efficiency to track
performance quality and to identify areas of improvement.
 Exposure to quality certifications.
 Development of quality auditing skills.

PROVISION OF SOFT SKILLS

 Ability to communicate effectively through presentation, email, and team discussion

 Ability to logically organize thoughts
 Time management
 Ability to present oneself to confidence

RECOMMENDED TEXT BOOK

 Total Quality Management- Principles, Methods & Applications by Sunil Luthra, Dixit Garg
 Total Quality Management by Bale H.Besterfield
 Six Sigma - A complete Step-by-Step Guide by The Council for Six Sigma Certifications
 REFERENCE BOOKS
 Total quality management by Jack P. Pekar

ASSESSMENT INSTRUMENT WITH WEIGHTS

S.NO Items Marks

1. MidTerm Exam 30
2. End Term Exam 50
3. Internal Evaluation Breakdown
Quiz(s) 3
Assignements(s) 3
Class Participation 3
Présentations 3
Case Discussion 3
LabWork/ Practical Project 5
AnyOther
Total 20 20
Grand Total 100

COURSE CONTENT

Week Lecture TOPICS TO BE COVERED READING

# # MATERIAL/EXERCISES
1. CONCEPTS AND PRACTICES OF CH-1 Total Quality
QUALITY . Management(TQM) Principles,
Definition of quality. Methods & Applications (Sunil
Luthra, Dixit Garg)
Quality of products, service quality.
Deming's 14 points for Total Quality
Management.
Theory of optimization, Theory of variation
Motorola case study.
1. 2. Various approaches to control And CH-3 Total Quality
management of quality. Management(TQM) Principles,
Methods & Applications (Sunil
Luthra, Dixit Garg)
FMEA-introduction, failure rate, FMEA
documentation, FMEA stages. CH-12 Total Quality Management
(For ANNA University) by Dale H.
Besterfield,
A mock exercise on development of
specifications. Assignment-Mock FMEA practice.
2. 3. CUSTOMERS & EMPLOYER CH-4 Total Quality
INVOLVMENT AND SUPPLIERS Management(TQM) Principles,
 PARTICIPATION. Methods & Applications (Sunil
Customers need and requirements. Luthra, Dixit Garg)
KANO model, Factors affecting quality.

4. Employees suggestion process, Quality circles, CH-5 Total Quality

Suppliers certification, suppliers rating. Management(TQM) Principles,
Methods & Applications (Sunil
Luthra, Dixit Garg)
Case Study-Class discussion and assignment
Customer Satisfaction Survey of
ETDC Chennai, India (Chp-4)
5. CONTINUOUS PROCESS CH-05 Total Quality Management
IMPROVEMENT. (For ANNA University) by Dale H.
PDSA Cycle. Besterfield,

Kaizen-5S CH-4 Six Sigma - A complete Step-

(Seiri,Seiton,Seiso,Seiketsu,Sitsuke) by-Step Guide by The Council for
3. Muda and its seven types, Mura, Muri. Six Sigma Certifications

6. 5W1H CH-6 Six Sigma - A complete Step-

by-Step Guide by The Council for
Six Sigma Certifications
5G- gemba, gembutsu, genjitsu,genri, gensoku)

7. Define Six sigma, practical examples, CH-1 Six Sigma - A complete Step-
calculating six sigma level, Six sigma is not a by-Step Guide by The Council for
4. final indicator, common six sigma principles Six Sigma Certifications
8. Common six sigma principles, Lean techniques
(3M & 5S) srevision.
9. The SIPOC, SIPOC diagram steps, Sample CH-7 Six Sigma - A complete Step-
SIPOC exercise. by-Step Guide by The Council for
Six Sigma Certifications
5.
10. DMAIC Model and discussion CH-11 Six Sigma - A complete
Step-by-Step Guide by The Council
for Six Sigma Certifications
11 Industrial Tour Preparation Quality Audit Questionnaires
6 12 Industrial Tour Submission of critical analysis
report
13 Quiz/Presentation
7
14 Quiz/Presentation/Review
MID TERM EXAMS
MID TERM BREAK
8. 15. COST OF QUALITY. CH-6 Total Quality
COC, Cost of conformance, cost of prevention, Management(TQM) Principles,
appraisal cost, failure cost. Methods & Applications (Sunil
Luthra, Dixit Garg)
 16. COC estimation in engineering and service
industry.
Case Study-Class discussion. A Foundry shop

17. QUALITY MANAGEMENT SYSTEM CH-10Total Quality Management

ISO 9000 Vs ISO 9001,principles of quality (TQM) Principles, Methods &
management of ISO 9000 series. Applications (Sunil Luthra, Dixit
9. Garg)

18. Implementation of ISO 9001

19. Implementation of ISO 9001 Actual Cost, process, duration &

Assignment benefits of ISO 9001 certification.
10
20 Assignment discussion/presentation

TOTAL PRODUCTIVE MAINTENANCE CH-9 Total Quality

21. TPM, direct & indirect benefits of TPM, types Management(TQM) Principles,
of maintenance, Methods & Applications (Sunil
Luthra, Dixit Garg)
11.
22. 12 steps of TPM implementation
Case study discussion

PERFORMANCE MEASURES IN TQM CH-06 Total Quality Management

21. Typical measurements, strategy (For ANNA University) by Dale H.
Criteria for performance excellence. Besterfield ,
Balanced score card
12.
22. Benchmarking CH-07 Total Quality Management
Benchmarking process/steps (For ANNA University) by Dale H.
Besterfield,
23. Rrview
13.
24. Quiz & final project presentation
25. Final project presentation
14.
26. Final project presentation
END TERM EXAMS