CRITICAL BOOK REVIEW

ENGLISH

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CRITICAL BOOK REVIEW

LECTURER:
MARA UNTUNG RITONGA, S.S., M.Hum., Ph.D.

MEMBERS OF GROUP:
ADINDA FAYZAHASRI HERWINDA 2203210032
LAKSEUMANA CEUDAH NABILA AZ-ZAHRA 2203510007
ZELICHA APRISSA 2203210002

STATE MEDAN UNIVERSITY

FACULTY OF LANGUAGES AND ART
INDONESIAN LITERATURE DEPARTEMENT
2020/2021
 PREFACE

         With the praise and thanks to Allah swt,who has given us his loves and
mercy so that this paper entitled "Critical Book Review" can be finished well. We
also thank our English lecturer, Mr. Mara Untung Ritonga, S.S., M.Hum., Ph.D.
because for his guidance, this task is well done. This task can also be completed
because of the support of our parents and friends. We hope that this assignment
can fulfill all the requirements set out.
We recognize that this assignment must be imperfect. Therefore, we really
need criticism and suggestions as evaluation materials so that in the future we can
write better. In closing this preface, I hope this assignment is useful for anyone
who reads it.

Banda Aceh, November 19, 2020

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TABLE OF CONTENTS

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 1

CHAPTER I INTRODUCTION

1.1 IMPORTANCE OF CBR

The skills of making CBR can train the ability to summarize and analyze
books, also compare one book to another. Besides that we can also give criticism
of an analyzed paper. Often we are confused about choosing a reference book for
us to read, sometimes we only choose one book to read, even though the results
are still unsatisfactory. Therefore, we made this CBR to make it easier for readers
to choose reference books, especially for English subjects.

1.2 THE PURPOSE OF CBR

Our purpose in making this CBR is to complete the KKNI task. In
addition, we created CBR to add insight into English subjects and improve the
reasoning skills we practice while learning English.

1.3 THE BENEFITS OF CBR

 Add insight into knowledge about the meaning, scope of English, and
existing theories.
 Make it easy for readers to get the essence of a book that has been equipped
with a book summary, also the strenghtness and weakness of the book.
 Train students in making conclusions about books

1.4 BOOKS IDENTITY

1. Main Book

 Title : English for Work: Business Presentation

 Author : Anne Freitag & Lawrence
 Publisher : Longman
 Year of Published Book : 2013
 Number of Pages : 64
 Language : English

2. Comparison Book

 Title : English Grammar in Use

 Author : Raymond Murphy & Surai Pongtongcharoen
 Publisher : Cambridge University Press
 Year of Published Book : 1985
 Number of Pages : 393
 Language : English

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CHAPTER II SUMMARY

MAIN BOOK

CHAPTER I – GETTING STARTED

A. DIALOGUES 1
1. Welcoming a Speaker
A: Well, good morning, everyone. It's good to have Miguel Ferreira here
from our office in Portugal. Some of you met him last year at the Spring
conference. Welcome, Miguel.
B: Thank you, Paul. It's great to be back in the UK

2. Welcoming visitors and introducing the speaker

Hello. Thank you all for coming. I hope you had a good journey here. There
are some drinks the table. Please help yourselves.
Right. If everyone's ready, let's start. I'd like to introduce our speaker today,
Mrs Samantha Singh, Marketing Director of our company. She’ll be talking to
us about marketing in a global context.

3. Saying who you are

Good afternoon. It's great to be here today. As you all know. I'm the Head of
the Design Department. I've been in this job for four years. Before that I
worked for another very successful company in France for five years. I'm
talking to you today as the manager of the team which developed this new
product.

4. Explaining the reasons for listening

By the end of this session, you'll know enough about the new product to be
able to sell it with confidence to our customers. You'll know where the idea
came from, how it was designee and how it can benefit our customers.
5. Starting w ith a personal story
If How do we avoid problems? When I got out of my car this morning, I
forgot to switch off the lights. However, an alarm in my car warned me that I
had left them on. That means that when I leave here today my car will actually
start. iSo, the alarm reminded me about my mistake and I was able to act
before it became an issue. That's what we need in our company - systems that
will warn us and show us potential problems, which we can then prevent.
That's what I am going to talk about today.

6. Starting with an interesting fact

I read something interesting the other day. Did you know that the tunnel
which links England and France, was constructed using 13000 engineers,
technicians and workers? This showed amazing organisation and proves that
cooperation between companies in different countries can achieve excellent
results. So, let's think about this example as we discuss our joint venture
project with our partner company.

B. DIALOGUES 2
1. Giving Background
Sam asked me to present my ideas for a new telephone system. As you know
there have been problems with the old system - we've lost calls, we've had no
record of those lost calls and overall the system can't manage the large number
of callers. I've spent the last two months researching the different systems
available. Today I'd like to present a solution to you.

2. Explaining the Plan for the Session

Right. Today I'd like to present the new policy and especially the changes that
have been made over the last two months. I hope that you'll give your ideas
and comments. If there is anythingelse you'd like to bring up, we can talk
about it at the end. If there isn't time at the end, you can always email me.

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3. Outlining a Presentation
There are some important issues I want to go through this morning. First, I'd
like to outline the Imain areas of growth. After that I'd like to explain how
this growth will affect the company's five-year plan. Finally, I want to focus on
the next financial year.

4. Questions While You Talk

OK. You all have a copy of the handout with the graphs and statistics. I'll go
through the main points on the handout and explain the graphs and statistics.
These will help us to understand the situation as it is now. If you have any
questions, please feel free to stop me.

5. Questions at the end

After my general introduction. I'd like to outline the new sales plan. This will
take about thirty to forty minutes. After you have heard about the new plan. I'm
sure you'll have questions. I'll leave fifteen or twenty minutes at the end for
questions, so if anything is unclear please ask me then.

6. Handouts Now
Here are some tables which illustrate what I'm saying. I have copies of these
and the statistics I've mentioned on this handout. Here you are. Please take one
each and pass them round. Did everyone get a copy.

7. Handouts at the end

I will be covering a lot of topics in this presentation and will be giving you
some figures and statistics. However, don't worry about taking notes while I
talk. I have a handout with the mainpoints of my presentation, which I'll
give you at the end. The handout contains all the statisticsas well.

CHAPTER II – MOVING ON
A. DIALOGUES 1

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1. Using questions
It's important to know what customers think of our new product, so we've done
some market research. Now we need to assess this research. In order to do that,
we must ask ourselves these questions. What does the customer really want? Does
the product really meet those needs? How can we improve? Let me answer each
of these questions one by one. First, what does the customer really want? Well,
our research shows that...
2. Organising points
The first problem is call-response times - that is the time it takes to answer the
phones. Man] customers complained of waiting for a long time for the phone to be
answered. For example, several customers reported waiting for up to forty
minutes. As a result of this, we've probably lost many customers to other
companies. Another problem is following up on calls.
3. From the general to the specific
So, that's an overall look at the marketing campaign and now for the details. We
need to look at each part of the marketing plan in turn and make decisions about
each so that we can progress.
4. Presenting options
As far as I see, there are three options. First, we can continue as we are for another
year and then discuss the options again later. Second, we can update the system
we have, which will last for another two to three years. Third, we could buy a
completely new system which should] last for at least seven to ten years.
5. Giving your opinion
We need to think about how much money we have at the moment./ln my opinion,
we are in a strong financial position and so I think we should invest in a new
building. lt we build now, wel will be ready for the expansion we are planning
over the next few years. |
6. Referring bacic
There are some things that we need to do better this year. For example, I said
earlier that security wasn't very good last year. This year we need to improve it.
We need to examine what wasn't good and work out ways to improve.

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 7. Changing topic
OK. I've explained how we organised the project last year. I’d now like to change
direction and talk about our plans for this year's project. We have some good ideas
and I feel very positive about the start we've already made.

B. DIALOGUES II
1. Reporting bad news
Unfortunately, the number of new customers who joined our scheme last year was
below target. This is disappointing because we spent a lot of money on marketing
and staff training, and everyone expected better results.
2. Reporting good news
However, the good news is that so far this year we've nearly doubled sales of the
new office furniture range. So, we've started the year well and must make sure we
continue this progress throughout the year.
3. Explaining the meaning of abbreviations
So, what's our plan for the future of this company? Well, first - over the next two
years, we want to introduce some new OTC drugs -ЮТС stands for over-the-
counter drugs. In other words, drugs which customers can buy without needing to
get a prescription first.
4. Explaining the meaning of specific w o rds and terms
We need to think about how we can improve our service to customers. As I
mentioned earlier, the biggest area for improvement is call-response times - that's
the time it takes someone to answer the phone in our call centre.
5. Giving examples
Apparently, many customers use our accounting programme for their home
accounts. For example, they use our package to organise their regular payments
such as bills and they also monitor their savings. They also think that our
programme is easy to use. For instance, they like the clear instruction boxes which
appear on screen.
6. Repeating your point using different words

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Complaints from customers are increasing. Most complaints focus on waiting times
and lack off information. In short, we need to improve our customer service.
Receiving complaints from customers is not good for business. We need to
improve our waiting times and provide clearer and more regular information.
7. Expressing possible outcomes
These are our predictions. We will produce the new software by the end of the year.
However,, we know how markets change and so we may find ourselves marketing
it in a different way.
8. Concluding a section and m oving on
To sum up, last month's sales doubled and this is excellent for this time of year.
This increase was probably due to the very cold weather we had. Next, I'd like to
move on and look at the sales for the following six months. As you know, we're
doing well as a company but we need to continue this increase in sales and that
means everyone must work even harder.

CHAPTER III – NUMBERS

A. DIALOGUES I
1. Percentages
From this table you can see the shopping habits of men and women. First is
planned or unplanned shopping. You can see that 69 per cent of male shoppers
only buy what they've planned to buy, whereas 76 per cent of female shoppers
buy things on impulse. Second is response to special offers: 62 per cent of
women react positively to special offers and so do 5 per cent of men.
2. Fractions
We asked 100 people what they thought of the new pens. Two-thirds of those
questioned said that they liked the new colours, and three-quarters of them said
they liked the new shape. However, one-quarter said that they didn't look modern
and about one-half said that they looked cheap.
3. Large and small num bers
Last year we had 332 students in each of our three schools. This year with six
schools we have a total of 960 students. Next year, we hope to have 1 530 innine

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schools. As student numbers increase so does our turnover. Last year our turnover
was $4 000 000 and we expect that next I year it will be about $6 000 000.
4. Decimal points
We all know that according to the law we must check the temperature of our
storage fridges every day. For the model of fridge that we use, the temperature
must be between 4.3° and 5.6° centigrade. If the temperature of the fridges falls
above or below this temperature, you must , inform a manager.
5. Positive and negative numbers
Take a look at the financial figures. I predict that we'll make a loss of 850 000 this
year. You can see the number -50 000 in the third column. However, next year we
expect to break even] The following year we expect to make a profit of 670 000.
6. Approxim ate num bers
Around 300 people responded to our questionnaire. Just over half of them were
under the age of eighteen.About 30 Per cent were between eighteen and forty and
less than 20 per cent.

B. DIALOGUES II
1. An increase
This chart shows a significant rise in the number of companies selling cheap
modern furniture. Two years ago there were thirty major companies selling this
type of furniture. This year the number has gone up to seventy. That means that
the competition in the market has more than doubled in twelve months.
2. A decrease
There has been a significant decrease in the number of people with more than one
child over the last five years. As a result, the number of children going to Primary
school will also fall. This will affect our sales of Primary school books and in the
future it will also affect our sales of Secondary school books.
3. Staying the same
It's interesting to note that the number of staff has stayed the same for the past
three years. Basically the demand for trained instructors has stabilised and the
market has levelled out.

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4. High and low points
Sales of Brighter Smile toothpaste peaked in May of last year. However, Shine
Hair shampoo is not doing so well. It entered a trough in October last year. Sales
are still below expectation.
5. Predicting
We can see that the number of people who own a private car has increased
significantly in Kenya over the last few years. I believe there'l be a dramatic rise
in private car owners over the next few years.
6. Describing changes
Last year was a very unusual year for us. In October, sales fell dramatically. Look
at this trough in the graph. After November, sales began to increase gradually.
Then there was a dramatic increase as you can see with this peak in April. After
April, sales fell again and then stayed more or less the same for the rest of the
year.

CHAPTER IV – VISUAL AIDS

Dialogues 1

1. Introducing
A slide This morning I'm going to talk about the computer software market/You
can see from this slid that I'm going to cover three points. ГІІ leave this up as I
talk so that you can follow the points

2. Changing Slides
On the next slide you can see a picture of the new model which will be launched
next week. You can see that the mechanism inside is quite complex. Now, let's
look at the programme for the launch which is on the following slide.

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3. Looking at detail
Let's look at the figures on this slide more closely. In the first quarter of last year,
sales of our lead home improvement magazine doubled due to the booming
economy and our successful advertising campaign. You can see that in the same
quarter, sales of our women's fashion magazine dropped slightly due to new
competition.

4. Commenting on the content of a visual

Looking at this graph it's interesting to note that the increase in sales happened
just after our special advertising campaign. The worrying thing is that there w as
also an increase ir our competitors' sales at the same time. It's surprising to see
how quickly our competitors reacted to the campaign.

NOTES

You can see from this slide that I'm going to

cover three points.
Take a look at this graph and you'll see ...
This slide shows the ...
As you can see from the slide/graph/chart...

On the next slide you can see ...

Here is the next slide. This shows...
Let's look at another example of this which is on
the following slide.
Let's look at the figures on this slide more
closely.
I'd also like to draw your attention to ...
Right here you can see ...

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Notice the ...
... it's interesting to note that the increase in
sales happened after our campaign.
These expressions can be used to give your
opinion about the content of a graph, table
etc.

... can you just clarify how you worked out the
figures?
Can you tell us more about that?
Can you explain that again?
Can you go over that part again?

I'll do a quick hreak down for you on the

flipchart.
I'll just write that word on the flipchart for you.
We had an example of that earlier on the previous page. Let me flip back to it

Dialogues 2

Explaining a Graph
This graph shows our sales figures for the last twelve months. The vertical axis
represents sales in Australian dollars and the figures are from April to March.
Each line on the graph shows one of our top brands. You can see from the key
which line represents each product. For example, the dotted line shows the sales
figures for Odyssey perfume.

Using a Pie Chart

The point is Illustrated In this pie chart. In Shanghai, 75 percent of people still use
a car to get around; only 20 percent use the bus and a much smaller 5 percent use
taxis. So, the most popular form of public transport is still the car.

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Explaining a Diagram
The new brochure has one new holiday resort In Italy. I visited It last month and I
have a plan о the resort here. You can see the apartments are at the bottom near
the beach. Each one has a balcony which looks onto the sea. The swimming pool
Is In the middle section. The children's play area Is to the right of it and the tennis
courts are in this area at the top of the plan.

Describing a Flow Chart

The system can be seen In this flow chart, first, the customer places an order with
the salesperson and the salesperson then sends the order to dispatch. Next, the
dispatch staff get the order ready and package it. Finally, a delivery service picks
it up and delivers it to the customer.

Describing a Table
This table shows the extra features that come with the new Cheetah sports car.
The models are listed here in the top row and the extras are listed on the left. As
you can see, our up-todate security system does not come with the Cheetah 1.4L
but it does come with the Cheetah 1.6 L. Also, we have not included the security
system as an extra feature for the Cheetah 2.0 L because we are offering the
satellite navigation system in its place. According to our market research, these
features should give us a good position in the market place.

CHAPTER V – PROBLEMS AND QUESTIONS

Dialogues 1
Losing your place in yo ur notes
Where was I? Let me summarise the points again before I continu?. So, there have
beer three main changes. First, there has been an increase in customers to our

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expensive stores, Second, a levelling out of visitors to our children's stores. And
third a significant increase in customers to our low-price stores.
A deleted or wrong slide
If you look at the next slide, you'll see the figures are much healthier.#m sorry, I
can't find it. OK, let me describe the key points to you.

Time has run out

Unfortunately, time won't allow me to explain all the detaill, so I'll just outline the
last sectia to you. The main points are on this slide. I'll explain them briefly to
you.

CHAPTER VI – CONLCUDING

Some Useful Phrases

In my experience, customers are interested in good service.
I think this proves that customer care is key.
I recommend the second option.
To sum up, I began by outlining the progress of the company.
Then I described the possible future trends.
In brief, there are several advantages and disadvantages to this proposal.
We need to grow and that means increasing sales.
If you need to get in touch with me, my contact details are on the screen.
Please feel free to contact me. It would be useful to have your feedback.
Well, I've covered the points I needed to present today.
Thank you for listening.
We just have time for a few questions.
As a last point, let me raise a general issue.
What we must remember is that our competitors also want to grow.
As Thomas Jefferson said: 'I find the harder I work, the more luck I seem to have.

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Dialogues 1

Making a final point

As a final point, let me raise a general issue. There has been a lot of discussion
about standards of car production. If the car industry is to develop, then standards
will have to be better regulated. This will cost us more money but it's something
we will have to accept.

Giving your professional opinion

In my experience customers stay with a company if you give them good service.
Many of our customers have given us positive feedback about our friendly and
reliable service. You can see the results from our latest customer questionnaires.
63 percent said they had returned to us more than once because of our service. Л
think this proves the point that j|ood customer service is the key to customer
loyalty.

Summarising main points

So, to sum up, first I outlined the problem that we face and I gave three reasons
for this problem. I then presented two possible solutions. The first solution needs
new equipment and therefore staff training. The second solution makes use of the
equipment we already have but requires us to reduce our current staff numbers.
We now need to decide which of these two options is best for our business.

Summarising advantages and disadvantages

In brief there are several advantages and disadvantages. The main disadvantage is
the cost to the firm in terms of labour, equipment and capital. On the other hand,
the advantages are increased income and increased market share.

Making a recommendation

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Following what I have said today. I recommend that we buy the second hotel.
There are three reasons why I recommend this hotel. First, it is in a good location-
close to the beach. Second, it is already a popular hotel and finally, if we don't buy
it, a competitor most certainly will.

Stating sources and further reading

As well as statistics from different departments in our company. I used examples
from several useful professional journals such as Accountancy Now, Business
Watchdog and Economics for the Financial Planner. These journals have websites
providing up-to-date information. I've produced a list of addresses. If anyone
wants a copy. I'll leave them here at the front.

Dialogues 2

Telling people how to contact you

A few of you may have questions after this session has finished. If you need to
contact me, my email address and work number are on the screen, please feel free
to contact me. it would be useful to have your feedback.
A final summary
Finally, the demand for this programme is increasing. Our desire is to become the
market leaders. We need to continue to grow and developfand that means
improving customer care, continuing to focus on quality and increasing our
customer base. We will be the market leaders. Let's pull together to achieve this
goal.
Thanking people for listening
Finally, i’d like to thank you all for taking time out of your busy day to listen to
my present at this afternoon. I hope you will have found it useful. The important
thing now is to introduce these new systems and procedures into the work place.
An informal ending

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Well, I've covered the points I needed to present today and the time is now up.
Thank you for listening. We just have time for a few questions. Would anyone
like to raise any points?
Ending on a positive note
This company has only been in existence for four years and yet we have achieved
so much. This achievement has come from all the hard work and the commitment
of both management and staff. We have a bright future, so let's work together and
see this company achieve its full potential.
Ending with a final thought
Today we have focused a lot on the company and where we want to be in the
future. What we must remember is that our competitors also want to grovy and we
need to monitor their strategies and progress.

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 COMPARISON BOOK

A. GOING TO ( I AM GOING TO DO)

We use going to (do) when we say what we have already decided to do, what we
intend to do in the future:
A: There’s a film on television tonight. Are you going to watch it?
B: No, I’m too tired. I’m going to have an early night.

We prefer to use the present continuos (Iam doing) when we say what someone
has arranged to do- for example, arranged to meet someone, arranged to travel
somewhere. Going to is also possible.
A: What time are you meeting Ann?
B: I’m travelling to Scotland on Monday.

We use was/were going to say what someone intended to do in the past ( but
didn’t do):
A: Did Tom do the examination?
B: No, he was going to do it but in the end changed his mind.

Going to also has another meaning.

Look at those black clouds! It’s going to rain.
Oh,I feel terrible. I think I’m going to be sick.

B. WILL (1)
a. We use will (‘ll) when we decide to dosomething at the time ofspeaking:
“Oh, I’ve left the door open. I’ll go and shut it.”
“I’m too tired to walk home. I think I’ll get a taxi”
You cannot use the present simple (I do) in these sentence.
“I’ll go and shut it”
Do not use will to say what someone has already decided to do or arranged to:
“I can’t meet you tomorrow because my parents are coming to seeme.”

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 The negative of will is won’t:
Receptionist : I’m afraid Mr. Wood can’t see youuntil 4 o’clock
You : Oh, in that case I won’t wait

b. We often use will in these situations:

Offering to do something:
“That bag looks heavy.I’ll help you with it.”
Agreeing or refushing to do something:
“I’ve asked John to help mebut he won’t”
Promising to do something:
“Thank you for lending me the money. I’ll pay you back on Friday.”
Asking someone to do something:
“Will you shut the door, please?”

C. WILL (2)
a. When we talk about the future, we often say what someone has arranged to do
intend to do. Do not use will in this situation:
“Tom is playing tennis on Monday”
“Are you going watch television this evening?”
b. Will and Shall
You can use shall or will with I and we:
“We shall (or we will) probably go to Scotland in June.”
But in spoken English we normally use the short forms I’ll and we’ll:
“We’ll probably go to Scotland in June.”
The negative of shall is shan’t:
“I shan’t be here tomorrow”
Do not use shall with he/she/it/you/they.

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D. WILL OR GOING TO?
a. Talking about future actions
We use both will and going to to talk about our future action but there is a
clear difference.
Will: we  use will when we decide to do something at the time of speaking.
The speaker has not decided before.
Going to: We use going to when we have already decided to do something.
Example:
“Oh, haven’t we? I’ll get some from the shop then.”
“I’m going to get some salt from the shop. Can I get you anything, Jim?”
b. Saying what will happen.
We use bot will and going to to say what we think will happen in the future:
“Do you think Tom will get the job?”
We use going to (not will) when there is something in the present situation
that show what will happen in the future. The speaker feels sure about what
will happen because of the situation now.
“Look at those black clouds”

E. WHEN AND IF SENTENCES (WHEN I DO…/ IF I DO…)

a. The same things happen after:
While, after, before, until/till, as soon as.
“Can you look after the children while I am out?”
“Beforeyou leave, you must visit the Museum.”
“Wait here until I comeback.”
b. You can also use the present perfect ( I have done) after when/after/until etc,
to show that the first action will be finished before second:
When I’ve read this book, you can have it.
It is often possible to use present simple or present perfect:
“I’ll come as soon as I finish or I’ll come as soon as I’ve finished
c. After if we also use the present simple (I do) for the future:
“It’s raining. We’ll get we if we go out.”

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 Be careful not to confuse when and if.
Use when for things which are sure to happen:
“I’m going shopping this afternoon. When I go shopping,I’ll buy some food”
Use if (not when) for things which will possibly happen:
“I might go shopping this afternoon. If I go shopping, I’ll buy some food”

F. WILL BE DOING AND WILL HAVE DONE

a. We use will be doing to say that we will be in the middleof doing something at
a certain time in the future.
Example:
“You’ll recognize her when you see her. She’ll be wearing a yellow hat”
Compare will be doing with the other continuous forms:
“At 10 o’clock tomorrow he will be working.”
b. You can also use will be doing in another way: to talk about things which are
already planned or decided:
“I’ll be going to the city centre later. Can I get yhou anything?”
c. We use will have done (future perfect) to say that something will already have
happened before a certain time in the future.
Example:
“We’re late. I expect the film will already have started by the time we get to
the cinema.”

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CHAPTER III STRENGTHNESS AND WEAKNESS

A. MAIN BOOK
1. Strenghthness

2. Weakness

B. COMPARISON BOOK
1. Strenghtness
This book is quite good, where the sentences used are quite good. The
examples used in this book are everyday language and are often expressed
so that readers can more easily understand the samples used in this book.
2. Weakness
The shortcomings of this book are that it does not explain the
characteristics and conditions of the use of words in a more specific
sentence. This book also does not provide sentence formulas that should
be able to become a systematic regularity of sentences.
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CHAPTER IV CLOSING

A. CONCLUSION
Through our review of the book, we can conclude that the two books are
appropriate as references and references for literary readers. In fact, this book is
also useful for students majoring in Indonesian Literature because it is important
for students majoring in Indonesian Literature to learn and explore tips on reading
literature. By reading this book, students can apply all important points in
researching important aspects of literary reading methods.

B. SUGGESTION
Based on what we have provided and written, we want to give suggestions
for readers or writers to be able to understand literary reading theories well,
because in our opinion, in the literary world we are not only required to be good at
reading or producing works. only. But also must be able to master various things
in literary reading theory. Especially after reading the CBR that we have made, I
think it will add insight to knowledge about literature. And for the author of the
book that I CBR right, I hope that it always gives good to everyone.
 24

BIBLIOGRAPHY
Freitag, Anne & Lawrence. 2013. English for Work: Business
Presentation. London: Longman.
Murphy, Raymond & Surai Pongtongcharoen. 1985. English Grammar in
Use. Cambridge: Cambridge University Press.