MTM

Course Code-5201

MBA-13

Report on
Dutch Bangla Bank Limited
Marketing Strategy

Md. Fazle Rabbi Annoor

Id -05

Date . 27 March 2021

Introduction:

Banking sector in Bangladesh is very competitive, promising and prospective sector.

The growth rate of this sector is very lucrative. As a result, to sustain in this sector
every bank is to offer and provide unique product to their customer. Not only have the
unique of the product, the product has to have appropriate promotion, adequate
distribution and accurate pricing. Otherwise, the entire marketing strategy will be
collapsed.

Background of Dutch-Bangla Bank Limited:

Dutch-Bangla Bank started operation is Bangladesh’s first joint venture bank. The
bank was an effort by local shareholders spearheaded by Md. Sahabuddin Ahmed
(Founder chairman) and the Dutch company FMO.

It is the largest bank in Bangladesh by market capital. DBBL was established under
the Bank Companies Act 1991 and incorporated as a public limited company under
the Companies Act 1994 in Bangladesh with the primary objective to carry on all
kinds of banking business in Bangladesh. DBBL commenced formal operation from
June 3, 1996. The Bank is listed with the Dhaka Stock Exchange Limited and
Chittagong Stock Exchange Limited.

DBBL Mission Statement:

Mission

Dutch-Bangla Bank engineers enterprise and creativity in business and industry with a
commitment to social responsibility. “Profits alone” do not hold a central focus in the
Bank’s operation; because “man does not live by bread and butter alone”.

Vision

Dutch-Bangla Bank dreams of better Bangladesh, where arts and letters, sports and
athletics, music and entertainment, science and education, health and hygiene, clean
and pollution free environment and above all a society based on morality and ethics
make all our lives worth living. DBBL’s essence and ethos rest on a cosmos of
creativity and the marvel-magic of a charmed life that abounds with spirit of life and
adventures that contributes towards human development.

Core Objectives

Dutch-Bangla Bank believes in its uncompromising commitment to fulfill its

customer needs and satisfaction and to become their first choice in banking. Taking
cue from its pool esteemed clientele, Dutch-Bangla Bank intends to pave the way for
a new era in banking that upholds and epitomizes its vaunted marques “Your Trusted
Partner”

The Marketing Strategy of DBBL Cards Product:

Dutch-Bangla Bank Limited aims at excellence and is committed to explore a new
horizon of banking and provide a wide range of quality products and services
comparable with those available with any modern bank in the world.

Dutch-Bangla Bank Limited using market follower strategies seek stable market

shares and profits by following competitors’ product offers, prices and marketing
programs. The best product Dutch-Bangla Bank is the DBBL Card Products.

Products

The bank has launched a number of financial products since its inception. The best
product Dutch-Bangla Bank is the DBBL Card Products

There are mainly two types of card. Like-

1. Debit Card; and

2. Credit Card.

 Debit Card:

3. DBBL-NEXUS Classic Card (debit)

4. DBBL-NEXUS Maestro card (debit)

5. DBBL-NEXUS VISA Electron card (debit)

Credit Card:

A. DBBL-NEXUS Silver OD card (credit)

B. DBBL-NEXUS Gold OD card (credit)

Debit Card

A debit card (also known as a bank card or check card) is a plastic card that provides
an alternative payment method to cash when making purchases. Functionally, it can
be called an electronic check, as the funds are withdrawn directly from either the bank
account, or from the remaining balance on the card. In some cases, the cards are
designed exclusively for use on the Internet, and so there is no physical card.

The use of debit cards has become widespread in many countries and has overtaken
the check, and in some instances cash transactions by volume. Like credit cards, debit
cards are used widely for telephone and Internet purchases, and unlike credit cards the
funds are transferred from the bearer’s bank account instead of having the bearer to
pay back on a later date.

Debit cards can also allow for instant withdrawal of cash, acting as the ATM card for
withdrawing cash and as a cheque guarantee card. Merchants can also offer
“cashback”/”cashout” facilities to customers, where a customer can withdraw cash
along with their purchase.

DBBL is the market leader in Debit Cards. All DBBL debit cards gives you unlimited
and free access to all DBBL ATMs and POS nationwide. There are no transaction or
hidden costs associated with DBBL cards and accounts. By default, when opening a
DBBL account, all clients will receive the DBBL Nexus Classic card.

A debit card is more advanced than a credit card. DBBL Debit cards also have more
features than credit cards and are fully recognized by Visa and MasterCard. DBBL
Debit cards are also more secure, convenient and cheaper than any credit card or debit
card in the market. Debit cards can withdraw money from your account directly while
a credit card has to issue a ‘loan’.

DBBL debit cards come with the client’s photo printed on it and require a secret PIN
verification by the client. A credit card only requires a signature (which can be
forged) and no PIN verification for a transaction. That is why, for day-to-day banking,
DBBL recommends debit cards. Each card comes with a PIN number, which must be
protected at all times by the client. The PIN number is used as a password for
withdrawing cash at DBBL ATMs and accessing DBBL banking services.

Advantages and Disadvantages of Debit Card:

Debit and check cards, as they have become widespread, have revealed numerous
advantages and disadvantages to the consumer and retailer alike.

Advantages:

1. A consumer who is not credit worthy and may find it difficult or impossible to
obtain a credit card can more easily obtain a debit card, allowing him/her to make
plastic transactions.

2. Use of a debit card is limited to the existing funds in the account to which it is
linked (except cases of offline payments), thereby preventing the consumer from
racking up debt as a result of its use, or being charged interest, late fees, or fees
exclusive to credit cards.

3. For most transactions, a check card can be used to avoid check writing altogether.
Check cards debit funds from the user’s account on the spot, thereby finalizing
the transaction at the time of purchase, and bypassing the requirement to pay a
credit card bill at a later date, or to write an insecure check containing the account
holder’s personal information.
4. Like credit cards, debit cards are accepted by merchants with less identification
and scrutiny than personal checks, thereby making transactions quicker and less
intrusive. Unlike personal checks, merchants generally do not believe that a
payment via a debit card may be later dishonored.

5. Unlike a credit card, which charges higher fees and interest rates when a cash
advance is obtained, a debit card may be used to obtain cash from an ATM or a
PIN-based transaction at no extra charge, other than a foreign ATM fee.

Disadvantages:

1) Banks are now charging over-limit fees or non-sufficient funds fees based upon
pre-authorizations, and even attempted but refused transactions by the merchant
(some of which may not even be known by the client).

2) Many merchants mistakenly believe that amounts owed can be “taken” from a
customer’s account after a debit card (or number) has been presented, without
agreement as to date, payee name, amount and currency, thus causing penalty
fees for overdrafts, over-the-limit, amounts not available causing further
rejections or overdrafts, and rejected transactions by banks.

Credit Cards

Credit cards are issued after an account has been approved by the credit provider,
after which cardholders can use it to make purchases at merchants accepting that card.

When a purchase is made, the credit card user agrees to pay the card issuer. The
cardholder indicates consent to pay by signing a receipt with a record of the card
details and indicating the amount to be paid or by entering a personal identification
number (PIN). Also, many merchants now accept verbal authorizations via telephone
and electronic authorization using the Internet, known as a ‘Card/Cardholder Not
Present’ (CNP) transaction.

Each month, the credit card user is sent a statement indicating the purchases
undertaken with the card, any outstanding fees, and the total amount owed. After
receiving the statement, the cardholder may dispute any charges that he or she thinks
are incorrect (see Fair Credit Billing Act for details of the US regulations). Otherwise,
the cardholder must pay a defined minimum proportion of the bill by a due date, or
may choose to pay a higher amount up to the entire amount owed. The credit issuer
charges interest on the amount owed if the balance is not paid in full (typically at a
much higher rate than most other forms of debt). Some financial institutions can
arrange for automatic payments to be deducted from the user’s bank accounts, thus
avoiding late payment altogether as long as the cardholder has sufficient funds.

DBBL offers the most secure credit card in the market. A credit card offers greater
flexibility for international travel in locations, which do not accommodate DBBL
Debit Cards. But a credit card is inherently less secure unless it is a Nexus EMV
credit card. The reason why DBBL entered the credit card market at such a late stage
is because it did not want to compromise your security until DBBL itself implemented
Nexus EMV technologies. All credit card DBBL issues are Nexus EMV credit cards.

Pricing:

Price is the amount of money charged for a product or service. More broadly, price is
the sum of all values that customers give up in order to gain the benefits of having or
using a product or service. Historically, price has been the major factor affecting
buyer choice.

 Charges of different cards in ATM service:

Charges Issuance Fee Annual Fee

(1st year) (2nd year onwards)

DBBL Nexus Classic FREE 200
DBBL Nexus Silver 1000 1000
DBBL Nexus Gold1 500 2000
DBBL Nexus MasterCard 500 500
Maestro
DBBL Nexus Visa Electron 500 500
DBBL Nexus MasterCard USD$15 USD$15

(International)

 Overdraft/Credit facilities              Credit limit

   DBBL Nexus Silver                         50,000

   DBBL Nexus Gold                          200,000             

Limitation of cash withdrawal in ATM service:                

Card Differences ATM Cash Withdrawal POS Cash Withdraw limit

Limit  (Per day)
(Per day)
Nexus Classic 50,000 1,00,000
Nexus Silver 50,000 1,00,000
Nexus Gold 50,000 1,00,000
Nexus MasterCard Maestro 50,000 1,00,000
Nexus Visa Electron 50,000 1,00,000
 Nexus MasterCard USD$3,000 USD$5,000

(International)

Cost and Benefit Analysis of the ATM Card:

A charge of per card is:               230 Tk.

Less: Cost of per card is:             170 Tk.

                                                       ——————–

                                                      60 Tk

Less: Vat of per card is:                 30 Tk.

                                                       ——————–

                                       So, the benefit of per card is:         30 Tk

Distribution:

Place includes bank activities that make the product available to target consumers.
The concept of distribution channels is not limited to the distribution of tangible
products. Producers of services and ideas also face the problem of making their output
available to target populations.

Since this is a core product, the company adopted mass marketing strategy to make it
popular among the existing and potential customers. That’s why this product is
available all branches of DBBL in Bangladesh. At present DBBL has 82 branches
throughout the country.

DBBL has introduced a strong distribution channel to make the product available for
the customer. DBBL has a marketing team named Assistant Relationship Officer
(ARO). If a customer maintains a Bank account, he may enjoy the DBBL card
facilities. The ARO introduces the customer to the Bank official in the Branch and
help to open a bank account. The Bank forwarded a “Thanks letter” towards the
customer address to justify the customer genuineness.  The customer comes to the
Branch and fills an application form for card product. The Bank official forwarded the
duly filled application to the Head Office, Card Division.  The Card Division makes
the card and forwarded to the Branch and also provides a PIN number. The customer
collects the card and PIN no, then he use the card in any ATM booth of DBBL.

All braches are always ready to introduce the features of this product and provide
service of this product for every category of customers. In future company has
planned to open branches in every post office. In that situation company will also
boost up service by providing this product in that branch also.

Promotion:
Promotion means activities that communicate the merits of the products and persuade
target consumers to buy it. Every bank or company wants to see themselves as a star
bank or company in their fields. To be a well-reputed bank, it must need to increase
consumer and make them profitable. So, it must need to sell their products. If they
can’t sell their products then they will be bankrupt. So to sell the products in a good
amount it is mandatory to promote the product in a proper way. If a bank can’t
promote their products in proper way, they can’t be able to sell their products in
consumer market. By promoting the product in a proper way all the customers will be
able to know about the product and when they will know about the product, they will
buy the product at least for once.

The DBBL also needs some certain ways to promote their product. Promotion is not
only the main part for selling the product; it is only a portion of their selling. To sell
the product or increase the selling, the DBBL uses some kinds of promotion systems
and they are as follows:

 Advertising in TV or radio.
 Advertising in newspaper.
 Electronic media.
 Print media.

Recommendations:

Dutch-Bangla Bank Limited already achieved good reputation among all the newly
flourishing banks. Based on its market conditions it has developed a strategy and
stature of its own.

Following are my recommendations for improvements in those areas:

1. The Bank should be fully improve the service

2. The Bank should increase human resources/Man power.

3. The Bank Should provide Smooth service and less time consumption regarding
providing the Card Products.

4. Branch expansion should be done very rapidly so that customers easily can use
ATM Card all over the country.

5. The bankers need to be motivated in a proper way so that they are very often
heavily burdened with work.

6. The bank should introduce new innovative products to attract new potential
customers and also keep its existing customer happy.

7. The product should be promoted in new and an innovative ways.

8. The bank should provide sufficient manpower in local Office.

9. To grow the sense of belonging more or to motivate the employees.

10. Improve own ATM network.

11. The Bank should maintain sufficient fund in ATM booth.

12. The Bank must adopt strict supervision and monitoring.

 Conclusion:

DBBL was the first bank in Bangladesh to be fully automated. The Electronic-
Banking Division was established in 2002 to undertake rapid automation and bring
modern banking services into this field. Full automation was completed in 2003 and
hereby introduced plastic money to the Bangladeshi masses. DBBL also operates the
nation’s largest ATM fleet and in the process drastically cut consumer costs and fees
by 80%. Moreover, DBBL choosing the low profitability route for this sector has
surprised many critics. DBBL had pursued the mass automation in Banking as a CSR
activity and never intended profitability from this sector. As a result it now provides
unrivaled banking technology offerings to all its customers. Because of this mindset,
most local banks have joined DBBL’s banking infrastructure instead of pursuing their
own.