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    3rd Quarter Summative Test in CCS For Week 1 - 2 Grade10

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    heidee carpio
    This document contains a 20-item multiple choice summative test on business process outsourcing (BPO) for a Grade 10 ICT class. The test covers key terms related to BPO such as client, customer, agent/representative, outsourcing, back office outsourcing, front office outsourcing, offshore outsourcing, nearshore outsourcing, information technology enabled services (ITES), and knowledge process outsourcing (KPO). It also contains questions that test understanding of the reasons for and benefits of outsourcing. The test was prepared by the ICT teacher Heidee S. Carpio and is to be given to students of Balian Integrated National High School.

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    3rd Quarter Summative Test in CCS For Week 1 - 2 Grade10

    Uploaded by

    heidee carpio
    534 views1 page
    This document contains a 20-item multiple choice summative test on business process outsourcing (BPO) for a Grade 10 ICT class. The test covers key terms related to BPO such as client, customer, agent/representative, outsourcing, back office outsourcing, front office outsourcing, offshore outsourcing, nearshore outsourcing, information technology enabled services (ITES), and knowledge process outsourcing (KPO). It also contains questions that test understanding of the reasons for and benefits of outsourcing. The test was prepared by the ICT teacher Heidee S. Carpio and is to be given to students of Balian Integrated National High School.

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    3rd Quarter Summative test in CCS for week 1_2 Grade10

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    This document contains a 20-item multiple choice summative test on business process outsourcing (BPO) for a Grade 10 ICT class. The test covers key terms related to BPO such as client, customer, agent/representative, outsourcing, back office outsourcing, front office outsourcing, offshore outsourcing, nearshore outsourcing, information technology enabled services (ITES), and knowledge process outsourcing (KPO). It also contains questions that test understanding of the reasons for and benefits of outsourcing. The test was prepared by the ICT teacher Heidee S. Carpio and is to be given to students of Balian Integrated National High School.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    534 views1 page

    3rd Quarter Summative Test in CCS For Week 1 - 2 Grade10

    Uploaded by

    heidee carpio
    This document contains a 20-item multiple choice summative test on business process outsourcing (BPO) for a Grade 10 ICT class. The test covers key terms related to BPO such as client, customer, agent/representative, outsourcing, back office outsourcing, front office outsourcing, offshore outsourcing, nearshore outsourcing, information technology enabled services (ITES), and knowledge process outsourcing (KPO). It also contains questions that test understanding of the reasons for and benefits of outsourcing. The test was prepared by the ICT teacher Heidee S. Carpio and is to be given to students of Balian Integrated National High School.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    Republic of the Philippines

    DEPARTMENT OF EDUCATION
    Region IV-A CALABARZON
    DIVISION OF LAGUNA
    BALIAN INTEGRATED NATIONAL HIGH SCHOOL
    Balian, Pangil, Laguna
    3rd Quarter Summative Test in CCS for Week 1&2 in TLE-ICT10
    Name: _______________________________ Score: _______ / 20
    Grade & Section ________ Date: __________________
    General Directions: Read carefully the following instructions given in every part of the exam and answer all the questions with full
    comprehension.
    Multiple Choice. Choose the letter of the best answer. Write only the letter.
    _____1. refer to companies you will represent.
    A. Client B. Customer C. Agent/ Representative D. All of the above
    _____2. Job titles of personnel who assist customers.
    A. Client B. Customer C. Agent / Representative D. All of the above
    _____3. refer to the people who are current or potential buyers, subscribers, account owners or patrons of the industry who enters
    transaction with you through information technology (IT) assisted devices like computers, telephones, and mobile phones.
    A. Client B. Customer C. Agent / Representative D. All of the above
    _____4. is a system whereby an organization can subcontract certain area of work to a third-party organization that specializes on
    the task to be done.
    A. outsourcing B. BPO C. contracting D. processing.
    _____5. refers to the management of one or more specific business processes or functions by a third party.
    A. outsourcing B. BPO C. contracting D. processing.
    _____6. a long- term contracting of non-core processes to an outside provider.
    A. outsourcing B. BPO C. contracting D. processing.
    _____7. It involves contracting of the operations and responsibilities of a specific business function.
    A. outsourcing B. BPO C. contracting D. processing.
    _____8. The world adapts to the fast-paced developments brought about by globalization and technological advancements. As a
    result, major changes in the industries introduced various means to minimize or reduce production expenses while maximizing
    profit.
    A. True B. False C. Maybe D. I don`t know.
    _____9. In countries where labor cost is very high compared to the projected earnings of a company, the need to pass the work to
    another team where labor costs would be lower is not a necessity.
    A. True B. False C. Maybe D. I don`t know.
    _____10. One perceived benefits of outsourcing are to gives you access to world-class expertise and those not available internally
    A. True B. False C. Maybe D. I don`t know.
    _____11. This includes internal business functions such as billing, purchasing, payroll of employees, and other similar tasks.
    A. Offshore Outsourcing B. Back Office Outsourcing C. Front Office Outsourcing D. Onshore
    _____12. It is the practice of obtaining business-critical, high-level services from someone not employed by the company, but within
    the same country.
    A. Onshore B. Front Office Outsourcing C. Offshore Outsourcing D. Back Office Outsourcing
    _____13. BPO that is contracted to a company's neighboring country.
    A. Nearshore Outsourcing B. Offshore Outsourcing C. Back Office Outsourcing D. Front Office Outsourcing
    _____14. Is outsourcing contracted outside a company's home country.
    A. Offshore Outsourcing B Nearshore Outsourcing C. Front Office Outsourcing D. Offshore Outsourcing
    _____15. This includes customer-related services such as marketing or technical support.
    A. Onshore B. Front Office Outsourcing C. Offshore Outsourcing D. Back Office Outsourcing
    _____16. This is needed when business processes include some form of automation and information technology.
    A. ITES B. KPO C. FOO D. BOO
    _____17. It includes activities that require greater skill, knowledge, education, and expertise to handle.
    A. ITES B. KPO C. FOO D. BOO
    _____18. A telecommunications BPO firm which deals with repair and maintenance of one’s internet connection.
    A. ITES B. KPO C. FOO D. BOO
    _____19. A bank- associate BPO that updates customers on their debit and credit accounts
    A. ITES B. KPO C. FOO D. BOO
    _____20. Examples of these services are software development, data entry, programming, and web development.
    A. ITES B. KPO C. FOO D. BOO
    Prepared by:
    HEIDEE S. CARPIO
    TLE-ICT Teacher

    Parent’s Signature: ____________________


    Date Received: _______________________

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