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    Total Quality Management TQM 2

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    Jeremiah Garcia
    This document discusses Total Quality Management (TQM). TQM is a management approach for long-term success through customer satisfaction where all members of an organization participate in improving processes, products, services, and culture. The key principles of TQM include management commitment, employee empowerment, fact-based decision making, continuous improvement, and customer focus. TQM enables organizations to attain higher profitability, improve customer satisfaction, productivity, and employee morale through systematic problem solving, teamwork, and continuous improvement.

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    Total Quality Management TQM 2

    Uploaded by

    Jeremiah Garcia
    49 views9 pages
    This document discusses Total Quality Management (TQM). TQM is a management approach for long-term success through customer satisfaction where all members of an organization participate in improving processes, products, services, and culture. The key principles of TQM include management commitment, employee empowerment, fact-based decision making, continuous improvement, and customer focus. TQM enables organizations to attain higher profitability, improve customer satisfaction, productivity, and employee morale through systematic problem solving, teamwork, and continuous improvement.

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    Total-Quality-Management-TQM-2

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    This document discusses Total Quality Management (TQM). TQM is a management approach for long-term success through customer satisfaction where all members of an organization participate in improving processes, products, services, and culture. The key principles of TQM include management commitment, employee empowerment, fact-based decision making, continuous improvement, and customer focus. TQM enables organizations to attain higher profitability, improve customer satisfaction, productivity, and employee morale through systematic problem solving, teamwork, and continuous improvement.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    49 views9 pages

    Total Quality Management TQM 2

    Uploaded by

    Jeremiah Garcia
    This document discusses Total Quality Management (TQM). TQM is a management approach for long-term success through customer satisfaction where all members of an organization participate in improving processes, products, services, and culture. The key principles of TQM include management commitment, employee empowerment, fact-based decision making, continuous improvement, and customer focus. TQM enables organizations to attain higher profitability, improve customer satisfaction, productivity, and employee morale through systematic problem solving, teamwork, and continuous improvement.

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    of 9

    MAUREEN B.

    ALVARAN
    Quality
    Total Quality Management (TQM)
    Principles of TQM
     Implementing TQM
    6C’s of TQM
    Advantages of TQM
    “Quality means that a product meets
    customer needs leading to customer
    satisfaction”

    - Joseph Juran
    A core definition of total quality
    management (TQM) describes a
    management approach to long–term
    success through customer satisfaction.
    In a TQM effort, all members of an
    organization participate in improving
    processes, products, services, and the
    culture in which they work.
     Management Commitment (PDCA)
    1. Plan (drive, direct)
    2. Do (deploy, support, participate)
    3. Check (review)
    4. Act (recognize, communicate, revise)
     Employee Empowerment
    1. Training
    2. Suggestion scheme
    3. Measurement and recognition
    4. Excellence teams
     Fact Based Decision Making
    1. SPC (statistical process control)
    2. DOE, FMEA
    3. The 7 statistical tools
    4. TOPS (Ford 8D – team-oriented problem solving)
     Continuous Improvement
    1. Systematic measurement and focus on CONQ
    2. Excellence teams
    3. Cross-functional process management
    4. Attain, maintain, improve standards
     Customer Focus
    1. Supplier partnership
    2. Service relationship with internal customers
    3. Never compromise quality
    4. Customer driven standards
     It enables organizations to:
    a) attain higher profitability and increased market share
    b) improve customer satisfaction
    c) improve organizational productivity
    d) improve employee morale and job satisfaction
    e) create a positive work culture
    f) undertake systematic problem solving and decision making
    through project teams
    g) improve teamwork
    h) create a climate conducive to continuous improvement

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