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Updating Firmware On Your Spider

This document provides instructions for updating the firmware on Spider tracking devices. It outlines the supported Spider models, installation requirements, and steps to download the updating application for Windows or Mac OSX. The process involves powering the Spider, connecting it to a computer via USB, and using the updating application to check for and install any new firmware versions available from the Spidertracks server. Troubleshooting tips are provided for issues like spiders getting stuck in bootloader mode.

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Jacob Miller
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57 views2 pages

Updating Firmware On Your Spider

This document provides instructions for updating the firmware on Spider tracking devices. It outlines the supported Spider models, installation requirements, and steps to download the updating application for Windows or Mac OSX. The process involves powering the Spider, connecting it to a computer via USB, and using the updating application to check for and install any new firmware versions available from the Spidertracks server. Troubleshooting tips are provided for issues like spiders getting stuck in bootloader mode.

Uploaded by

Jacob Miller
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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2020/2/2 Updating firmware on your Spider

Knowledge Base Login to Spidertracks Contact Us

Firmware Update

Back to home

Updating rmware on your Spider


We occasionally release rmware updates for Spiders. These updates may include new functionality, bug xes, or both. We recommend that you
do include rmware updates as part of your scheduled maintenance.

Please note the Spider 4, Spider 2 and Spider 1 can no longer be updated. This is only for the Spider 3, Spider 5, Spider 6, Spider 7, and Spider 8.

Important Requirements
You must have a power supply connected to the Spider to do the rmware update.

Installing the Updating Application

Windows
Note - If you have a version of the Windows updating application from before June 2017, please use add and remove programs on your computer
to remove the old one rst. Supported operating systems for the updater are Windows 7, Windows 8 and Windows 10. Windows XP and below
are not compatible with the Spidertracks updater.

1. Please click download the Spidertracks Updater (Windows).

2. Click on and run the installer, following the steps of the install wizard and accept any prompts to install device drivers. It may pause for up to 5
minutes to download updates to your computer's version of Java.

3. If an updated version of rmware is found on the Spidertracks server, you will be prompted to download this. Please accept.

4. Click nish when prompted to complete the installation of the updater.

Apple Mac OSX


Please note- If you have a previous version of the Apple Mac Updater, please delete it before installing this version. The Spidertracks Updater is
only compatible with Yosemite, El Capitan, Sierra, High Sierra and Mojave.

1. Download the Spidertracks Updater for Mac

2. Double click the .dmg le that has been downloaded

3. Drag the Spidertracks updater to the applications folder and eject the disk image from your desktop by dragging it to the trash

4. Go to your Applications folder and double click the Spidertracks Updater to start the application - there may be a warning stating that the
Updater is an application downloaded from the internet. Click Open.

Note: You may be prompted to install the libusb drivers, click ok to accept this, follow the installation, and then restart the updating application.

Performing The Update


You must have a power supply to the Spider during the rmware update. If you are not able to power the Spider and be in range of Wi /mobile
hotspot please contact [email protected] to assist.

1. Power the Spider through the normal power connection (not the USB cable) with at least 10V DC power supply. Generally this would be
aircraft power or from a car power supply.

2. Ensure you have an internet connection and open the Spidertracks updater.

https://support.spidertracks.com/knowledge/updating-firmware-on-your-spider 1/2
2020/2/2 Updating firmware on your Spider

3. Once the updater has loaded, you will be prompted to plug your Spider in - use the short black USB reprogramming lead supplied. If you have
a Spider 7 or Spider 8, please disconnect the Spider keypad cable and connect the USB reprogramming lead into this plug.

4. When the updater nds the Spider, the screen will change to give you an overview of the current Spider settings.

5. If there is a new version of rmware available you will be prompted to install this - click the Update button to do so. Note, you must be in
range of Internet for this to work. Note, if using a mobile hotspot, the rmware update les size will be less than 1 megabyte.

6. Once your rmware has been updated the new settings will be displayed in the Updater window. Leave the Spider plugged in until the
updater has con rmed the latest version is loaded which may take up to 10 seconds.

Troubleshooting

For Spider 3, Spider 5, or Spider 6, if the LED above the Watch button is illuminated, then the Spider is in 'bootloader' mode and will not be
recognised by the Updater. You will need to manually reprogram the Spider in this case.

Windows: Select Programming from the top left of the window and then Reset from DFU. The updater will automatically reprogram and
install the latest rmware.

Mac: Select Programming from the top left of the window and then Restore. The updater will automatically reprogram and install the latest
rmware.

For Spider 7 or Spider 8, if the LED above the Watch button on the Keypad, when the Spider is powered by normal power, is illuminated, then
the Spider is in 'bootloader' mode and will not be recognised by the Updater. You will need to manually reprogram the Spider in this case.

Windows: Select Programming from the top left of the window and then Reset from DFU. The updater will automatically reprogram and
install the latest rmware.

Mac: Select Programming from the top left of the window and then Restore. The updater will automatically reprogram and install the latest
rmware.

If your Spider takes more than two minutes to update, and looks to be stuck at any percentage completion, please try unplugging and
plugging it back in again and following steps 2 - 4.

If you get the message AtLibUsbDfu.dll not found it may be that the driver is not found. Please unplug and plug the Spider back in, and wait
for a minute. It should nd new drivers and start to install them which can take a few minutes. If this does not work, please uninstall the
application and reinstall it.

For any other issues, please contact [email protected].

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