First National Bank – a division of FirstRand Bank Limited Reg. No.

1929/001225/06
An Authorised Financial Services and Credit Provider (NCRCP20)
6th Floor, 1 First Place, Simmonds Street, Johannesburg, 2001, South Africa
For general banking enquiries – Tel: 0860 11 22 44 International +27(0)11 369 1111
Card Cancellations – Tel: 0800 110 132 International +27(0)11 369 1189
Website: www.fnb.co.za

29 September 2020 Unique Customer Number (For Office Use):

3205634301

SERVICES SUBSCRIPTION (024_085)

This document records your information and FNB products and services you have applied for. Keep this document as a reference.

Your Personal information

ZULU LAMAZULU TRADING ID/Passport/Registration
Client Name 2020/755557/07
(PTY)LTD Number
D576 MAPHANGA ROAD, Cellphone Number 068 2963919
Physical Address
GREYTOWN, GREYTOWN 3250 Telephone Number (Work)
Telephone Number (Home)
D576 MAPHANGA RD, GREYTOWN
Postal Address Fax Number
3250
Email Address [email protected]
SA-resident Client type Entity
Services you applied for

EMAILING OF STATEMENTS
Customer default email [email protected]
Accounts
AA - GOLD BUSINESS
Account number 62869112707 Account type ACCOUNT
ACCT Primary email [email protected] ACCT Additional email 1
ACCT Additional email 2 Statement Cycle desc Daily
Mail code desc PDF
Your Declarations
I understand the terms and conditions and fees applicable to these products and services and agree to these terms and
conditions. I have received a copy of these terms and conditions. (Copies can also be obtained from www.fnb.co.za or from any
FNB branch.)
I understand that it is my responsibility to notify the bank of suspicious or unauthorised transactions without delay.

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FNB Transactional Commercial & Business Bank Accounts Terms and Conditions Last Amended:
1. Agreement
The agreement between FNB and the customer is recorded in this document which records the general terms & conditions that applies to all the
customer’s agreements with FNB about its transactional business accounts, and in the FNB forms and documents the customer accepted or signed
and in any additional terms and conditions that apply to the FNB accounts, debit cards, banking channels and services that the customer and its
representatives use, or have applied for. A copy of all these terms and conditions are available from any FNB branch or the customer’s relationship
manager. The agreement also applies to the customer’s representatives. The agreement commences when the customer or its representative(s)
either accept the terms and conditions, register for, use, receive or can access, the account(s), card(s) or banking channel(s). If there is a conflict
between what is said in this document and any of the other documents (paper or electronic) that record any other agreement we have with the
customer, and the conflicting terms cannot be interpreted together, then the other documents (relevant account, banking channel or card terms and
conditions or documents) will apply instead of these terms and conditions to the extent of the inconsistency.
2. How we treat your personal information
For the purposes of this clause “we”, “us”, “our” and “FSR” refers to FirstRand Bank Limited, the FirstRand Group Limited, any affiliate companies, its
associates, cessionaries, delegates or successors in title and / or third parties (like its authorised agents and contractors). In this clause “you” means
the customer and refers to its personal information. If required “you” and “your” also includes or refers to each of the customer’s representatives and
office bearers insofar as we need to collect, use or process their personal information for the purposes of our business relationship with the customer.
How we use your information:
You can refer to our Privacy Policy located online at www.fnb.co.za for more information on our privacy practices.
FSR collect information from you directly; from your usage of our products and services; from your engagements and interactions with us;
from public sources and from third parties.
Your information will be confidential and will only be processed if you consented thereto; it is necessary to conclude or perform in terms of a
contract with you; the law requires it or your, our or a third parties lawful interest is being protected or pursued.
FSR may process your information. information includes amongst others information regarding marital status, national origin, age, language,
birth, education, financial, identifying number, e-mail address, physical address, telephone number, online identifier, social media profile,
biometric information (like fingerprints, signature or your voice) and your name.
The processing of information includes the collection, storage, updating, use, making available or destruction thereof.
FSR may process your information for the following reasons (amongst others):
To comply with legislative, regulatory, risk and compliance requirements (including directives, sanctions and rules),
voluntary and involuntary codes of conduct and industry agreements or to fulfil reporting requirements and information
requests.
To detect, prevent and report theft, fraud, money laundering and other crimes.
To enforce and collect on any agreement when you are in default or breach of the agreement terms and conditions, like
tracing you or to institute legal proceedings against you.
To conduct market and behavioural research, including scoring and analysis to determine if you qualify for products and
services.
To develop, test and improve products and services for you.
For historical, statistical and research purposes.
To process payment instruments (like a cheque) and payment instructions (like a debit order).
To create, manufacture and print payment instruments (like a cheque) and payment devices (like a debit card). o To do
affordability assessments, credit assessments and credit scoring.
To manage and maintain your accounts or relationship with FSR.
To disclose and obtain information from credit bureaux regarding your credit history.
To enable you to participate in the debt review process under the National Credit Act, where applicable. o To enable FSR
to deliver goods or documents or notices to you.
For security, identity verification and to check the accuracy of your information. o To communicate with you and carry out
your instructions and requests.
For customer satisfaction surveys, promotional and other competitions.
FSR may share your information with the following persons (amongst others) whom has an obligation to keep your information secure and
confidential:
Attorneys, tracing agents, debt collectors and other persons that assist with the enforcement of agreements.
Debt counsellors, payment distribution agents and other persons that assist with the debt review process under the
National Credit Act.
Payment processing services providers, merchants, banks and other persons that assists with the processing of your
payment instructions.
Insurers, brokers, other financial institutions that assist with the providing of insurance and assurance.
Law enforcement and fraud prevention agencies and other persons tasked with the prevention and prosecution of crime.
Regulatory authorities, governmental department, local and international tax authorities and other persons that FSR under
the law have to share your information with.
Credit bureaux.
FSR’s service providers, agents and sub-contractors like couriers and other persons FSR uses to offer and provide
products and services to you.
Persons to whom FSR cedes their rights or delegates their obligations to under agreements.
FSR can process your information outside of the borders of South Africa, according to the safeguards and requirements of the law.
FSR may process your information using automated means (without human intervention in the decision making process) to make a decision about
you or your application for any product or service. You may query the decision made about you.
You have the right to access the information FSR has about you by contacting us at [email protected] or 011 371 8494.
You have the right to request us to correct or delete the information FSR has about you if it is inaccurate, irrelevant, excessive, out of date,
incomplete, misleading, obtained unlawfully or no longer authorised to be kept.
You may object on reasonable grounds to the processing of your information. You may not object to the processing of your information if you have
provided consent or legislation requires the processing. You must inform us of your objection at [email protected].
You have the right to withdraw your consent which allows us to process your information; however we will continue to process your information if
permitted by law.
You have the right to file a complaint with FSR or the Information Regulator, once established, about an alleged contravention of the protection of
your information.
3. Representatives
Only authorised representatives of the customer may act on the customer’s behalf, whether as administrators, transactors, or viewers, or in any other
capacity. The customer must inform FNB from time to time using the forms or process FNB requires about which person(s) are authorised to
represent it and what authority they will have. The customer alone is responsible for deciding and checking the powers given to its authorised
representatives. The customer must give FNB correct and up to date information about its authorised representatives. FNB can require the authorised
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representatives to verify information provided by the customer. Until FNB receives all the necessary documents or instructions regarding authorised
representatives FNB will act according to the last recorded instructions the customer gave FNB. If FNB receives conflicting instructions from any
person appointed as an administrator or in any representative capacity it can at its option a) refuse to carry out any instructions or transactions; or b)
act on the instruction of any person who was recorded as valid administrator or representative of the customer at the time the instruction was given.
The customer is responsible for ensuring that its administrators and representatives do not give FNB conflicting instructions. FNB may act on all
instructions from the customer’s authorised representatives and debit their transactions to the relevant account. The customer is liable for all
authorised and unauthorised transactions of its representatives and for all their actions and/or omissions. FNB will not be liable for any action, loss or
fraud committed by any representative nor will FNB be liable if any representative acts outside of its mandate from the customer. The customer will
ratify any such acts committed by its representatives and agrees to indemnify FNB for any such actions, losses, legal and other costs and expenses.
The customer will be liable for the value of transactions made by the customer or its representatives on any account, products or service, plus fees
and charges on such transactions. The customer understands the risks associated with giving someone the ability to act and transact on its behalf,
particularly where the approval of another person is not required first. The customer understands the risks associated with allowing persons to access
account information or transact on the customer’s accounts using that person’s own personal banking profile. The customer is alone responsible for
putting the available safeguards, including controls and separation of roles, in place to prevent fraudulent transactions on its accounts, including
placing limits on accounts, requiring approvals of transactions and/or requiring notifications to go to senior persons other than those who transact.
FNB will, however, not be liable for any delays in payment or transfer of funds because of restrictions that apply to the customer’s authorised
representatives’ powers, whether these were imposed by the customer, a court or the law or by FNB for security or risk management purposes. If an
account is closed the representatives’ access rights will automatically end for that account. This will not affect a representative’s rights on remaining
accounts and/or banking channels. FNB may restrict any person’s authority without notice if FNB has the need to do this but will not extend (increase)
any person’s authority without the customer’s prior consent.
4. Customer must not exceed available balance
The customer may only instruct FNB to process payment instructions (such as debit orders; stop orders; debit card purchases or cheques) if the
customer has enough money available in the customer’s transactional account (available balance). For the purposes of this agreement (the
customer’s transactional bank account) “available balance” means the credit balance less the amount of un-cleared funds deposited and the amount
of funds reserved for other purposes. (Note: that any funds reserved for point of sale transactions will only be processed against the customer’s
transactional account when the merchant has successfully banked transactions with their bank. Until this occurs, it is the customer’s responsibility to
monitor the customer’s transactional account, and not to use those reserved funds). The available balance in the customer’s transactional account
does not include the money available in linked accounts.
The customer may not request or apply for a credit agreement by instructing FNB to process a payment instruction where there is no available
balance in the customer’s transactional account.
FNB will not honour payment instructions where there is no available balance in the transactional account. However (in exceptional circumstances,
due to an error or at FNB’s discretion) FNB may honour payment instructions where there is no available balance in the transactional account.
FNB will charge a service fee for honouring these payment instructions. The service fee will be charged per payment instruction honoured. FNB has
the right to immediately demand repayment from the customer of the amount overspent on the transactional account (the amount with which the
payment instruction(s) amount was more than the available balance in the customer’s transactional account). If the customer does not make payment
of the overspent amount when demanded to do so, FNB may charge default (mora) interest as allowed by law. In addition FNB has the rights set out
in clause 12.
For applicable fees, interest and charges, kindly view FNB’s pricing guide at www.fnb.co.za.
The customer must contact FNB and arrange for a temporary overdraft, before the customer instructs FNB to process a payment instruction that will
cause the customer to spend more than the available balance in the customer’s transactional account.
5. Cheques and other instruments
This paragraph applies to any cheque, promissory note, bill of exchange or other negotiable instrument (“instruments”). If an instrument is deposited
into the customer’s account or given to FNB to settle an obligation to the customer, FNB will credit the customer’s account before the cheque is
cleared. By crediting the customer’s account FNB does not warrant that the instrument will be paid. FNB will reverse the credit and debit the
customer’s account if the instrument is not cleared for any reason. This means that a customer who uses the proceeds of an instrument before it
clears, does so at its own risk. If the customer requires certainty about an instrument before it is cleared it must request FNB to process it as a special
clearance or for special presentation. In such case FNB will, for a fee, only credit the value of the instrument to the account after payment is
confirmed. FNB is not responsible for the customer’s errors or omissions or that of any depositor or for ensuring the customer has lawful title to the
instrument. FNB can use any clearing system used by clearing banks. While FNB takes reasonable steps to
prevent loss of, or damage to, instruments, if any instrument is lost or damaged when it is being cleared, the instrument will be treated as lost and
FNB will debit the customer’s account accordingly.
6. EFT Payments
EFT payments may take 2 (two) business days (or more) to reach the beneficiary’s account, unless the customer requests special service from FNB
to speed up the payment process. The customer acknowledges that certain beneficiaries may have special processing requirements that may delay
the payment process further. FNB will not be liable for any loss or damage because of any errors or omissions of the customer or its representative
when creating payment instructions. FNB does not verify the account details or identity of beneficiaries. FNB is not liable for any loss or damage
because of system, technical or manual failures outside of its control. FNB will not reverse any payment instruction after it has been processed. FNB
may (if possible) attempt to reverse an instruction, if the recipient’s account is held with FNB and the recipient gives FNB its written consent to do so.
Certain instructions cannot be reversed or cancelled, including pre-paid purchases. If a recipient account is held with another institution, FNB’s role is
simply to pass on the customer’s instruction. FNB will not be liable for any act or omission by such institution. FNB will not accept instructions to stop
the payment of validly drawn instruments after they are presented for payment.
7. Chequebooks
FNB may issue chequebooks to the customer for use with certain accounts. Even though the customer may assign cheque signatory permissions to
people individually, cheque signing arrangements must be recorded on the bank specimen signature card for the account as a whole. This is because
cheques are presented to the account once, irrespective of who has signed the cheque. Along with this agreement, the use of cheques are governed
by the relevant legislation, the common law, clearing house rules ("CHR") and the terms and conditions printed on the chequebook cover and each
individual cheque. FNB is not required to pay cheques that are not properly drawn, post-dated, stale, appear to be altered or do not appear genuine.
The customer warrants that its representatives understand the requirements regarding cheques and that they will act responsibly. FNB may pay all
cheques, promissory notes, bills of exchange or other negotiable instruments (“instruments”) that appear to be drawn, made or accepted and signed
by the customer or its cheque signatories and will debit the account whether it is in credit or not. Payment of an instrument may be delayed to give
FNB time to verify the authenticity, signature and identity of the person or entity claiming payment. The customer must take reasonable care in
drawing instruments and take all precautions to prevent instruments from being stolen or altered. The customer must report any theft or loss of
instruments immediately, whether they are drawn or blank by immediately to request FNB to stop payment of the lost or stolen instrument. Under the
CHR FNB may not honour any cheque drawn for an amount exceeding the prescribed maximum amount that applies at the time and FNB will not be
liable for any loss or costs the customer suffers because of this.
8. Savings Pocket
FNB may automatically open and link a Savings Pocket with certain new transactional accounts that the customer opens. The customer may instruct
FNB to close the Savings Pocket at any time. Only transfers to or from the customer’s other transactional accounts are allowed on the Savings
Pockets. The customer cannot use the Savings Pocket to make payments or receive deposits from third parties. Regular transfers can also be
scheduled between the linked transactional account and the Savings Pocket. If the customer’s linked transactional account is closed, the Savings
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Pocket account will also close. If the Savings Pocket is closed, any money in the Savings Pocket will be transferred to the customer’s account. The
Savings Pocket cannot be converted into another type of account.
9. Fees and Charges
FNB will charge the customer for its services. Fees will be deducted from the customer’s account(s) according to the pricing agreed between the
customer and FNB or according to FNB’s published fees. FNB’s general fees are set out in its pricing brochure, available from any FNB branch or on
www.fnb.co.za. Information about fees not listed in the pricing brochure can be obtained by calling FNB. Unless stated otherwise fees include VAT.
FNB may change the fees from time to time upon reasonable notice to the customer. The customer will be liable for all statutory costs, levies, fees
and taxes that apply (if any).
10. Statements
All transactions, fees and charges will be reflected on the account statement or ATM mini statement or transaction record on FNB’s access channels.
If there is a difference between FNB’s records and the customer’s records, FNB’s records will be sufficient proof of the information thereon unless the
customer can prove the contrary. The customer has 30 (thirty) days from the date of statement (or the date of the transaction entry); whichever occurs
first, within which to dispute any transaction or fee appearing on its statement or savings book, otherwise FNB can assume it is correct. Unless FNB
specifically agrees otherwise, FNB may make the customer’s statements available by email or for download via FNB’s website. These statements will
constitute the original VAT Invoice. If the customer wants to claim input VAT on bank charges using these statements the customer must ensure that
the electronic versions are acceptable to the customer’s auditors and the South African Revenue Services. The customer may have to request
income tax certificates for certain accounts as certificates are not sent for all accounts. FNB will not be liable for any loss or damage due to the
unauthorised use of, or disclosure of, the customer’s statements or certificates or if the customer does not receive its statements or certificates.
11. Interest
FNB does not pay interest on transactional accounts other than on Savings Pockets linked to certain transactional accounts and certain investment
accounts. Interest rates are quoted on an annual basis and are calculated on the account’s daily ledger balance. If the date for paying interest falls
outside a business day, interest will be paid on the next business day. The rate of interest payable can change daily at FNB’s discretion. FNB will
publish interest rate changes on statements or through notices in the media or FNB’s website.
12. inContact
The inContact Service is a messaging system which provides you with notifications of certain account activity via SMS to your selected Mobile number
and/or email to your email address and/or IM (Instant Message) to linked Banking App. Should you elect to receive your inContact
notifications via your Banking App, be advised that we will first attempt to send you an IM and should we be unable to do so, we will send you an
SMS.
These terms and conditions apply to inContact and inContact PRO (an enhanced form of inContact). They form a binding agreement between you
and FNB. You must read these terms and conditions carefully. Contact us if you don’t understand any part of these terms and conditions. These terms
and conditions must be read with the FNB General Terms and Conditions located at www.fnb.co.za. By using inContact and/or inContact PRO you
agree to be bound to these terms and conditions.
The types and values of transactions that we provide notifications for do change from time to time. If you elect to receive an IM then you can set your
threshold to a value equal to or greater than 1c (cent). You must still take the necessary precautions to safeguard your accounts, cards and banking
channel access mechanisms, such as passwords and PINs. If your linked Banking App to which your inContact notifications is sent, is lost or stolen
you must notify the Bank immediately or follow the necessary steps in order delink your device.
We cannot guarantee receipt or delivery of an inContact notification the Bank uses external third parties for relaying of inContact notification. Although
we do send you inContact notifications your statement will be the main and final record of all transaction on your account. You must therefore check
all entries on your statement immediately upon receipt of your statement. You must report any unauthorised transaction or errors within 30(thirty) days
from the date of the statement. Should you fail to do so all entries will be assumed to be correct and authorised. FNB will not be held responsible for
any losses suffered as a result of your failure to notify us timeously of suspicious or unauthorised transactions.
inContact is designed to assist you to track activity on your account and minimise potential unauthorised transactions. It is important that you read you
inContact notifications as soon as you receive them. You must notify FNB about any suspicious or unauthorised transactions on your account
immediately. If you fail to do this, you agree that FNB can treat the transaction as correct and hold you legally responsible for the transaction as if you
had done or approved it. In the event of a dispute regarding when a message was sent our system records will serve as proof of the date and time of
the sending of the message unless you can prove otherwise.
inContact subscribers can access Cellphone Banking Lite by dialing *120*321#. This allows you to monitor your accounts as it enables you to view
transactions and balances on all accounts linked to your profile. Further you can perform limited value transactions. Should you wish to not avail of
this service the functionality can be updated electronically using the Online Banking channel, by contacting the customer contact centres or by visiting
a Branch .
If you are a registered Online Banking customer your inContact number can be used to receive your One Time Pin (OTP).Should your OTP and
inContact numbers be different from each other you must maintain them individually. Be advised therefore if your OTP number differs from your
inContact number, your OTP number is not automatically updated when you change your inContact details.
13. Customer alone carries risk of sending instructions by email, telephone or fax
The customer may request that FNB accept instructions from the customer by email and/or telephone and/or fax. The customer hereby confirms and
understands that FNB will do so on the following basis. FNB will not verify (check) that instructions were actually sent by the customer’s
representatives using any of these indirect communication methods. FNB will act on the instructions as if authorised persons sent them. The
customer understands that these indirect communication methods are not safe and carry greater risks than face-to-face communications or
communications using FNB’s other secure non-face to face banking channels like online, cell phone or telephone banking. These risks include the
risk that the communication may be intercepted or changed without knowledge, or consent, or that unauthorised instructions may be sent to FNB. The
customer agrees to accept these risks. FNB will only agree to accept and act on instructions sent using these indirect communication methods, on
condition that the customer waives its right to claim against FNB for any loss or damage it suffers because of this. The customer indemnifies and
holds FNB harmless, against any claim against FNB for any loss or damage that it or any other person suffers because it chose to use these indirect
communication methods. The customer understands that FNB will not be liable to it or its representatives for any loss or damage that it or they suffer
because the customer chose to use these indirect communication methods. The customer will be legally liable to FNB or any party for any loss or
damage FNB may suffer because of the customer’s decision to use these indirect communication methods. The customer’s representatives are solely
responsible for making sure that FNB received an instruction. FNB will only be deemed to have received an instruction once it has actually confirmed
receipt in writing. The customer will be liable if an instruction is sent more than once. FNB is also not liable for any errors, omissions or delays in
transmission of any communication.
14. When FNB can restrict access to account and prevention of criminal activities
FNB may restrict access to any account, close any account and may freeze all amounts and/or cancel its agreement(s) with the customer and/or
demand immediate payment from the customer of all amounts plus costs and interest: (1) if the customer breaches any provision of any agreement it
concluded with FNB, or (2) if any amount is overdrawn or an unauthorised excess arises, or (3) the customer fails to pay the outstanding amount or
make appropriate arrangements with FNB, or (4) if the account is a demand deposit account (for example any current account) whether any breach or
default has occurred or not, or (5) the customer is placed in liquidation, sequestration, business rescue (provisional or final) or other legal disability or
(6) acts contrary to local or international sanctions and FNB’s policies in relation thereto.

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FNB endeavours to stop or prevent any criminal activities including money laundering and terrorist financing. Because of this FNB can do any of the
following things if it considers it is necessary to do so, or if South African and international laws, rules regulations restrictions and policies (‘the laws”)
require it to do so:
FNB may verify (check and confirm) the identity of any customer and entity as well as that of any persons related to or acting on behalf of or involved
with such customers or entities. This includes, but is not limited to, mandated persons, directors, signatories, shareholders and related entities. FNB
will do this at the start of the business relationship and as often as it or the law considers necessary thereafter.
FNB can refuse to do business with any person or entity that it considers undesirable.
FNB will not willingly and knowingly do business with any person that appears on any sanction list as prescribed by legislation or used by it in the
management of its risk or that is linked to any person that appears on such sanction list, or linked to any restricted countries or the government
agencies of such restricted countries as determined from time to time.
FNB can end its relationship with a customer.
FNB can monitor any transactions and instructions.
FNB can request further information before acting on any instruction or transaction. FNB can verify any transaction or instruction or recipient before
processing it. This may result in a delay in FNB carrying out the instruction.
FNB can refuse to carry out any instruction or transaction.
FNB can place a hold on any account or facility.
15. Implications of business rescue
If any steps are taken to commence business rescue proceedings for the customer, or anyone providing any security for the debts of the customer to
FNB, any outstanding balance the customer owes FNB will immediately become due and payable to FNB, and the customer will not be allowed to
transact on any of its accounts and all amounts shown as a credit in the customer’s accounts will be frozen.
16. Card rules
The customer must ensure that every cardholder is familiar with this paragraph. To prevent someone from using the card without permission the
customer and every cardholder agree to take all reasonable steps to keep the card and personal identification number (PIN) safe and to do the
following:
Follow the security requirements and recommendations made by FNB.
Change any PIN FNB provides as soon as possible.
Not disclose the PIN to anyone.
Keep the PIN secret and separate from the card.
Immediately sign the back of the card with a ballpoint pen when receiving the card.
Only the person named as the cardholder may use the card.
The card may not be transferred to any other person nor may any other person use the card.
The card may not be used for any illegal transactions. The customer alone is responsible for making sure that a transaction is lawful.
Use the PIN or sign a transaction slip, or do both if the supplier of any goods or services requires this.
When the card has expired, destroy the card by cutting through the magnetic strip at the back that nobody else can use the card.
Immediately call FNB if any of the following happens (or suspicion that it has happened) or if the card needs to be stopped:
the card is lost or stolen;
someone has obtained the PIN;
the card is used without permission.
The cardholder may only use the card until it expires. The card is valid until the last day of the month of the expiry date shown on the card as the
valid date. A new card may be issued if the card is lost, stolen, damaged or expired. The same limits and card functionality will apply to the
replacement card. In certain cases FNB will automatically issue replacement cards. Cards may be delivered to the cardholder or be collected at an
FNB branch once the cardholder’s identity has been confirmed. The customer may claim possession of a card from the cardholder on demand, but
the customer is not entitled at any time to any knowledge or access to the cardholder’s PIN if issued, nor may the customer use that card. The
customer must notify FNB and cancel the permission in the prescribe manner if the customer takes possession of the card and must return the card
to FNB.
Any cardholder may do the following:
Advise FNB that the card has been lost, stolen or compromised and instruct FNB to cancel it and replace it with a new card of the same
type, functionality and limits which the old card had
Terminate his/her own permission to be a cardholder and cancel the card accordingly Change his/her own card PIN (only the cardholder may
do this).
Requests for new cards or changes to card limits may only be done by completing FNB’s required form(s) or using online banking. If
the card is used outside of the Common Monetary Area the customer must comply with exchange control regulations.
Any transaction or payment made in a currency other than South African Rand will be charged to the account at the VISA rate of exchange that
applies on the date of settlement. The transaction will be shown on the statement in Rand currency. FNB will report any transactions outside the
Common Monetary Area to the South African Reserve Bank.
All transactions for purchases, services or cash withdrawals will be charged to the primary account to which the card is linked. Each time the card or
the card number (and PIN, if applicable) is used FNB will charge the transaction amount to the account, even if no transaction slip or cash withdrawal
voucher was signed. If there are insufficient funds available in the account, FNB may refuse to authorise a transaction.
A dispute between the customer and any supplier of goods/services will not affect FNB’s right to charge the account or receive payment of the
transaction amount from the customer. The customer may not do the following:
Instruct FNB to refuse to pay the supplier.
Request money already paid to the supplier to be reversed until it follows normal dispute process for chargeback’s within FNB.
Claim, or counter claim against FNB, or apply set-off against FNB.
Payments by FNB to suppliers for transactions are final and irreversible, unless the card rules and regulations provide otherwise or if the supplier
duplicated the payment because of human or technical error. The customer must report any card-related disputes to the FNB branch where the
account is held within 30 days after the transaction date, by completing the relevant dispute forms.
FNB will charge the customer a card issuing fee for new cards and may charge a card replacement fee if a card is lost, stolen or damaged. The
account will also be charged with the following fees (as determined by FNB from time to time depending on the pricing option selected):
A fee for each transaction done with the card. An additional fee for international transactions. Any applicable government charges and taxes.
A dispute fee, if the customer made a dispute against a supplier for any transaction, and the transaction is proved to be correct. A voucher fee
if the customer asks FNB for a copy of a voucher from a supplier (if available).
FNB’s fees are set out in its pricing brochure. Information about dispute and voucher fees are available from any FNB Branch or on www.fnb.co.za.
The customer will be liable for all unauthorised card-based transactions in the following instances: Until
FNB has been informed of the loss or theft of the card;
By any other person using the PIN, unless the cardholder can prove that such person did not obtain the PIN as a result of the cardholder’s
negligence;
By any person other than the cardholder using the card for transactions made by mail order, telephone or electronically, unless the customer can
prove that such person did not get the card or card number because of the cardholder’s negligence.
Lost Card Protection is available for certain cards against unauthorised and fraudulent use of the card from the time of the loss or theft of the card
until the customer or cardholder has notified FNB of the loss or theft. Lost Card Protection will not apply if the customer or cardholder is negligent by
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failing to keep the card safe or reporting it lost or stolen. Any delay in reporting the loss or theft of the card to FNB, will be regarded as negligent and
the customer will have to prove that neither the customer nor the cardholder were negligent. FNB is not liable for any loss the customer and/or
cardholder may suffer as a result of a failure, temporary breakdown or malfunction of any ATM or POS or other card payment device. The card
remains FNB’s property. The customer and cardholder must immediately return it to FNB on request.
17. Right to combine accounts and apply set-off
FNB may take legal action against the customer, without further notice, to recover what is owing to FNB. FNB may combine any or all accounts and
investments, without notice and may set off any amount the customer owes FNB against what FNB owes the customer.
18. Address for the service of legal notices
FNB may send the customer legal notices or correspondence (including statements) to the customer’s registered address or the last address known
to FNB (including by fax, email, SMS or other communication technology).
FNB may send legal notices or correspondence to the customer by:
hand, in which case it will be deemed to have been received on the date of delivery; post, in which case it will be deemed to have been received within
7 days of posting;
fax, email or SMS, in which case it will be deemed to have been received on the day that it was sent, or in the case of a non business day,
on the next business day.
Legal notices and summonses can be served at the customer’s registered address or any address on record for the customer. Notwithstanding
anything to the contrary contained herein, a written notice or communication actually received by the customer shall be adequate written notice or
communication to the customer. The customer must notify FNB of any changes (including proof of changes) to any of its contact and address details,
including postal or street address, e-mail, fax or phone numbers via the FNB call centre, online banking or any FNB branch. Any such change of
address details will only be effective 14 days after date of receipt by FNB of the change. Legal notices or summonses may be sent to FNB at the
following address: FNB Legal, 3rd Floor, No 1 First Place, Bank City, Johannesburg, 2001.
19. FNB can institute action in the Magistrates Court
FNB can, but does not have to, institute proceedings against the customer in the Magistrate’s Court even if the amount or relief exceeds the
jurisdiction of that court. The customer hereby consents and submits to the jurisdiction of that Court. The customer will pay FNB’s costs, fees and
expenses in recovering any amounts owing to FNB or enforcing, preserving or protecting its rights in terms hereof, including legal costs on the
attorney-own-client scale, collection charges, tracing fees, and VAT, on demand.
20. Terminating the agreement
FNB may terminate this agreement at any time by giving the customer reasonable notice of termination. The customer may terminate its agreement
with FNB by notifying FNB in writing. All transactions/instructions sent or given before termination will be carried out. If an account is to be closed, all
debit cards or other cards linked to the account must be returned to FNB immediately before the account is closed. A period of at least 7 (seven) days
will apply before the account is closed to allow for any outstanding transactions to be settled for which amount the customer will remain liable. Any
chequebooks or cards must be returned to FNB if the account is closed. FNB may also close any account and cancel this agreement if the balance
falls below any required minimum balance, or any debit card or other card or service is not used for a reasonable period of time or otherwise at any
time following the expiry of reasonable notice. Minimum Balance(s) refers to both opening account balances and/or ongoing minimum account
balances as required from time to time. FNB may keep sufficient funds in the accounts to provide for amounts that may become due after termination.
Once all pending transactions have been processed the customer may withdraw the remaining funds from its accounts. Any amount owing to FNB will
remain due and payable on account closure. FNB may close dormant accounts (inactive for 1 year). If this happens the customer (or its assigns) may
claim any funds in that account within six years from the date of the last transaction on the account.
21. Customer’s warranties
The customer warrants to FNB that no litigation, arbitration or administrative proceeding is in progress or, to the customer’s knowledge pending or
threatened against it, or any of its assets, which could materially adversely affect the customer’s financial condition. The customer warrants to FNB
that it is not in liquidation, sequestrated, under curatorship or under business rescue (final or provisional) or other legal disability, nor is such process
or proceeding in progress or threatened. The customer must immediately notify FNB if the customer is sequestrated/liquidated (including provisionally
or finally) or placed in business rescue or other legal disability.
22. General Clauses
At certain times, FNB can be prevented from providing banking or other services, products, or goods to its customers or fulfilling its obligations to its
customers because of things or events that are outside of its control. This includes, but is not limited to, involuntary interruptions outside of FNBs
control such as electricity failures or blackouts or the unavailability of any telecommunications system or networks. It also includes wars, fires, floods,
strikes. In such cases FNB will not be responsible for any failure to perform any of its obligations to its customers or any person, and its obligations
will be suspended, for as long as such interruptions continue. FNB may at its discretion give customers prior notice of interruptions and changes, but it
has no duty to do so. Without limiting the clauses before, FNB will not be legally responsible to any customer or person for any loss, costs, expenses,
damages, or any claims, lawsuits, demands, of any kind whatsoever, whether brought by an individual or any entity, because of any service
interruptions that were beyond FNBs reasonable control.

TAKE NOTE: FNB endeavours to stop or prevent any criminal activities including money laundering and terrorist financing. Because of this FNB can
do any of the following things if it considers it is necessary to do so, or if South African and international laws, rules regulations restrictions and
policies (‘the laws”) require it to do so:
FNB may verify (check and confirm) the identity of any customer and entity as well as that of any persons related to or acting on behalf of or involved
with such customers or entities. This includes, but is not limited to, mandated persons, directors, signatories, shareholders and related entities. FNB
will do this at the start of the business relationship and as often as it or the law considers necessary thereafter.
FNB can refuse to do business with any person or entity that it considers undesirable.
FNB will not willingly and knowingly do business with any person that appears on any sanction list as prescribed by legislation or used by it
in the management of its risk or that is linked to any person that appears on such sanction list, or linked to any restricted countries or the
government agencies of such restricted countries as determined from time to time.
FNB can end its relationship with a customer.
FNB can monitor any transactions and instructions.
FNB can request further information before acting on any instruction or transaction. FNB can verify any transaction or instruction or recipient
before processing it. This may result in a delay in FNB carrying out the instruction.
FNB can refuse to carry out any instruction or transaction.
FNB can place a hold on any account or facility.
You agree to assist FNB to comply with the laws by providing FNB with all the information and documents it requires. If you fail to do so or provide
false information FNB can refuse to enter into a relationship with you, refuse to carry out an instruction or process an instruction and can also end its
relationship with you. TAKE NOTE: FNB will not be legally responsible to you, or any person, or customer for any loss or damage, you or they suffer if
it does any of the things mentioned above, or anything else necessary to comply with the laws.
The customer must inform FNB in writing of any changes to its ownership structure.
FNB has the right to refuse to open an account, provide a service or accept a deposit. Before approving an account or service, FNB may investigate
the customer and may require supporting documentation. The customer may not use any account (or allow the account to be credited) until FNB is

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satisfied with the documentation or information required by FNB to satisfy its policies and the laws in relation to money laundering, local and
international sanctions and related provisions and FNB’s policies in relation thereto. An account may not be used to contravene these laws or policies.
If the account balance is in debit and FNB has not recovered the amount owing after a period of time considered by FNB to render the account
overdue, FNB may at its discretion write-off the amount involved and/or record the debt against the name of the customer and/or representative with
any credit bureau or similar agency after the necessary notice has been given to the customer.
FNB may, in case of any actual or suspected fraudulent or criminal activity on any account, or if any dispute arises as to the authority of any
representative, or if required by law, without notice, restrict access and/or disallow any further transactions, dealings on that account, stop services
and may freeze all deposits standing to the credit of such account.
The customer may not pledge or cede any right arising from a deposit balance without FNB’s prior written consent. FNB will only consider cessions
and pledges to registered South African banks.
While FNB may allow the customer extra time to comply with its obligations or decide not to exercise any of its rights or remedies, FNB may still insist
on the strict compliance with its terms & conditions at any stage and the terms & conditions will not be deemed to have been amended or notated.
Notwithstanding any statement or account information, a certificate signed by any manager of FNB (whose appointment, or qualification need not be
proved) will be proof of the outstanding balance, reserved funds, the rate of interest and the amount of costs and fees unless the customer proves the
contrary and will be valid as a liquid document in any court to obtain provisional sentence or summary judgment, or judgment for any other purpose
against the customer.
For purposes of interpreting the terms & conditions the following will apply:
Business days means all days except Saturdays, Sundays, or official public holidays.
Clause headings are included for convenience only.
The word including means “including, without limitation”.
Each and every clause is severable from the others and the invalidity of one or more of the clauses will not affect the remainder of the terms
& conditions, which shall remain in full force and effect.
In addition to the terms & conditions you will continue to be bound by any tacit agreement between you and us relating to any account, the
common law and by the present-day customs, procedures, practices and usage existing among bankers.
The laws of the Republic will govern the terms & conditions.

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