CAC Partner App.

Manual
 Contents

1. Installation 2

2. login 3

3. Main screen 4

4. Technical data 6

5. Marketing data 10

6. Spec sheet 13

7. Error Code 14

8. Refrigerant simulation 15

9. SCAC/RAC Payback 21

10. Unit conversion 22

11. Contact Information 23

12. How to check the downloaded files 24

 1. Installation
• Google Play Store screen • Apple Store screen

① CAC Partner ① CAC Partner

LG CAC Partner (B2B Partner Portal) LG CAC Partner (B2B Partner Portal)
②

LG CAC Partner provides the function to

search LG air conditioner information.

① Search “CAC Partner” in the App store. ③ Agree terms of use and start the app.
② Install “LG CAC Partner” and open it.

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 2. login

③
*

②
①

② Input your account information and

click LOGIN.
※ Account is the same as the B2B Partner portal
① Select the region you want to connect. ※ Employee can only authenticate via mobile EP ③ Connect to app main screen.
※ The list of region is the same as B2B Partner Portal. * To change region, click the icon at the top

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 3. Main screen (1/2)
①

②
Check notice, such as function update.

Check F&Q, such as error type, login method.

Check how to use the app by manual.

Contact app manager by e-mail.

Check and open downloaded files.

Check terms and policies.

Check open source.

Check update version.

Select Region Change your region (only for employee).

① Click the menu icon in the upper right.

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 3. Main screen (2/2)

② Click to open immediately

Click to download and open automatically

① You can search quickly for Technical ② Check the List and click the file you
Data, Marketing Data and Spec Sheet. want to open.

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 4. Technical data (1/4) : Technical Bulletin

① Click the Technical Data ② Select the category. Click to open immediately
 Technical Bulletin.
Click to download and open automatically

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 4. Technical data (2/4) : Product Data Book

① Click the Technical Data ② Select the product and click “NEXT” Click to open immediately
 Product Data Book.
Click to download and open automatically

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 4. Technical data (3/4) : Trouble Shooting

① Click the Technical Data. ② Click the Troubleshooting. Click to open immediately
Click to download and open automatically

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 4. Technical data (4/4) : CFD

① Click the Technical Data CFD. ② Select the analysis condition and Click to open immediately
click “NEXT”
Click to download and open automatically

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 5. Marketing data (1/3) : Catalogue

① Click the Marketing Data Catalogue. ② Select the product and click “NEXT” Click to open immediately
Click to download and open automatically

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 5. Marketing data (2/3) : Video

① ② ③

① Click the Marketing Data Video. ② Select the option and product and ③ Click to play video.
click “START FILTERING”

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 5. Marketing data (3/3) : Proposal ※ Only for employee

① Click the Marketing Data Proposal. ② Select the product and click “NEXT” Click to open immediately
Click to download and open automatically

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 6. Spec sheet

① Click the Spec Sheet. ② Select the product and click “NEXT” Click to open immediately
Click to download and open automatically

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 7. Error code

- When the error number is clicked,

① Click the Error Code. ② Check error codes by product. title and cause of error are displayed.
(Quick search by error number) * Refer to T/S guide or SVC manual for details.

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 8. Refrigerant simulation (1/6) : Multi V , GHP Refrigerant

② Pipe (Φ) Amount (kg)

③

① Click the Refrigerant Simulation. ② Click the Multi V, GHP ③ Input the length per diameter of
Refrigerant. liquid pipe

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 8. Refrigerant simulation (2/6) : Multi V , GHP Refrigerant

Pipe (Φ) Amount (kg)

⑤ Pipe (Φ) Amount (kg)

④
⑥

④ Click “Add Indoor Unit”. ⑤ Select the indoor unit type. ⑥ Click “Capacity selection” by indoor
unit.

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 8. Refrigerant simulation (3/6) : Multi V , GHP Refrigerant

⑦ Select the capacity of indoor unit. ⑧ Input the quantity by capacity.

⑨ Check the result.

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 8. Refrigerant simulation (4/6) : Multi V , GHP Refrigerant ※ Method of saving and sharing files

①
③

① Click the save icon. ② Input each information for ③ Check the simulation result in an
saving. excel file.

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 8. Refrigerant simulation (5/6) : Multi V , GHP Refrigerant ※ Method of saving and sharing files

④ ⑤

④ Click the history icon. ⑤ Click the check icon and ⑥ Select the file and delete or share it.
check simulation result list.

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 8. Refrigerant simulation (6/6) : AHU Refrigerant

③
②
④

① Click the Refrigerant Simulation. ② Click the AHU Refrigerant. ③ Select the external diameter.
④ Input each value of AHU Coil.
⑤ Check the simulation result.
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 9. SCAC/RAC Payback ※ Available in MEA, Asia, and CSA countries

① Click the SCAC/RAC Payback app. ② Access Payback app directly. If the app was not installed in your
※ The payback app manual is provided in B2B Partner portal. mobile, It will be directly connected to
(http://partner.lge.com/global) the google store and you can install it.
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 10. Unit conversion

① Click the Unit Conversion. ② Select the unit you want to convert.
③ Input the value and you can see the result immediately.

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 11. Contact Information

① Click the Contact Information. ② Select the required contact ③ Check information such as e-mail
point. by contact person.

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 12. How to check the downloaded files (1/2)
①
③
CAC Partner App

① Click the folder icon. ② Select the folder you want to ③ Check the list and open the file.
browse.

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 12. How to check the downloaded files (2/2)
①
③
CAC Partner App

① Click the quick bar icon. ② Click the file management. ③ Select the folder and open the file.

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- E. O. D. -