AI Based Healthcare Chatbot System Using Natural Language Processing

Dange Anas1, Digole Suhas2, Thakur Manthan3, Mendapara Harsh4,

1
Department of Computer, St. John College of Engineering and Management, Palghar

Artificial Intelligence has core branches like, Machine Learning which takes in data, searches pattern, improves itself using the
data and displays the outcome. To lead a healthy lifestyle healthcare is very much important. In few unsocialized areas it is quite
hard to find the consultation of doctor that easily regarding health issues. The main idea here is to make a healthcare chat bot
based on Artificial Intelligence using NLP that can diagnose the disease and provide required details about the specific disease
before consulting or visiting a doctor .Reduces the healthcare costs and improve accessibility to this medical chat bot. Certain chat
bots acts as a medical reference books, which helps the patient know more about their disease and helps to improve their health.
The user can achieve the real benefit of a chat bot only when it can diagnose all kind of disease and provide necessary
information. A text-to-text Chatbot engages with patients in online conversation considering their medical problems which
provides a set of personalized diagnosis based on their provided symptoms. These bots connect with potential patient visiting the
site, helping them discover specialist, booking the appointments, and getting them access to correct treatment. This chatbot uses
Natural language processing technique to process and analyze the data and give the output in appropriate manner. It brings up the
issues about whether the task mentioned above ought to be assigned to human staff. This healthcare chatbot system will provide
patients healthcare support online 24x7. It helps to generate leads and automatically delivers the information of leads to sales. By
asking the questions in series it helps patient by guiding what exactly he/she is looking for queries.

Keywords - Machine Learning, NLP, Chatbot, symptoms, healthcare

Introduction
The Current artificial intelligence has developed to a users to ask their medical related queries and receive
point where programs can learn by the humans and answers.
effectively simplistic human conversations which
is essential. One of the best known examples of Background and Literature review
chatbot in recent history is Siri the AI assistant that is In the paper, Most of the people detect the cancer at
part of Apple's standard software for its products. Siri the last stage. Cancer is a disease which causes due to
took chatbot mainstream in 2011.Since then brands in lasting growth, and spread of abnormal cells. Cancer
every industry have started to use them, eventually patients lose hope to live longer and healthier lives.
sparking a new trend conversational UX. This refers to Depression is expeditiously becoming one of the
a User Experience in which your interaction with a difficult phases in the health sector. In this paper,
company or service is automated based on your prior communication helps a lot to improve one’s mental
behaviour. If users are developing the artificial health, this problem gets solved partially if the patient
intelligent applications like Alexa, which enables the tries to open up to someone, but nobody is available at
use of voice to control devices. If you are a user, you right time. This is the reason where chatbot comes into
can already interact with this Artificial Intelligence limelight. People in distress can communicate with
chatbot on popular messaging platforms such as chatbot which uses Natural Language Processing
Facebook, Skype. Nowadays the use of chatbots has (NLP) [1].So here, NLP is used which is a component
spread from user customer service to life and death of artificial intelligence which makes the computer
risks. Chatbots are coming into the healthcare industry nearer to the human level understanding. Artificial
and can help to solve the health problems. Health and intelligence makes it possible for the chatbot to
fitness chatbots have begun to gain the popularity in analyze the conversation and NLP helps to interpret
the market. Previous year Facebook has started the text. The huge amount of information related to the
allowing healthcare industries to create Messenger cancer is retrieved from the web and successfully
chatbots which would then communicate with users. A stored in its database which in return allows these bots
great example is Health Tap the first company to to impart accurate and efficient information based on
release a health bot on the Messenger app. It allows the patient’s requirement. After getting enough
information the chatbot can answer to their concerns
with information about treatments, symptoms and can The backend will be responsible to process input from
provide remedies. NLP is used in making of this the chatbot and convert it into action to be performed
chatbot which is a important component of artificial in database. We will train a chatbot using chatterbot
intelligence, so we can imbibe same thing in our library and also train the bot to identify certain types
chatbot for generation of accurate and responsive of keywords in order to recognize the user's intent.
answers [2]. This information shall then be forwarded to the
In this paper, with the technological backend. The chatbot can be trained to perform some
innovation smartphones have quickly gained the logical reasoning and responses without referring to
popularity and almost all users have their smartphones the backend. A block diagram is a use case which is
with them. Here, mobile application is developed to used in the system analysis to clarify, identify, as well
collect the data from user side which then gives the as organize system the stored and later the
appropriate response to the patient. This response corresponding data of the users’ gets segregated and
helps to user which allows the early detection of a stored and relatedly matched. It elaborates the business
particular disease as well as treatments, and also aspects of the proposed system. The user’s ordered
provides clinical assistance. The main objective was to groceries can be tracked with this structural
generate a solution which would ease the data perspective of delivery process. The hierarchy of
reception and transmission in real time. This real time passing the goods from the stores to the users is the
data is fed to web server, encrypted and further focal point in every system. In this manner processes
analysis of data takes place [3]. The overview of the are taken in this chatbot and responses are recorded in
development as well as implementation smart wireless the form of data.
interactive healthcare system is depicted.

Proposed System
The proposed method for developing the system Figure 2 Flow Chart
consist of web application. Firstly, chatbot is created
which can help the users to get the symptoms of their
diseases. Then we will add the chatbot link over the
respective hospital website which will help the other
people to gain the information of medical as well as
staff reports. Database of the system helps to store the
records of the users.

From this flowchart are used to show the flow of

Figure 1 System Architecture of the proposed system message from one activity to the other activity.
Activity is the specific operation. The user will give
the personal details such as name, age, date of birth, After taking the personal information shown in
contact number, etc. Chatbot will ask the symptoms figure 4 the chatbot will ask for the symptoms of the
from the user and by using natural processing particular disease and it will suggest the medicines as
language process it will respond to the disease and per the symptoms. As the patient get the medicine
suggest the medicines for specific disease. Afterwards details from the chatbot it will ask for booking the
it will ask to book the appointment in the hospital. The appointment in the hospital
details will be stored in the hospital database in which
every staff members can access the reports. At last the Conclusion
health care bot will provide the appointment details In this project, we are implementing an AI Based
and allow user to exit the portal by ending up the Healthcare chatbot system using NLP which is easy to
conversation. use and more secure than the current system it will
cure the diseases and helps to maintain proper health
5 in the current system. It will reduce the possibility of
diseases. It will provide an accurate information about
the heath symptoms and medicines to the patients. The
government will also keep the track of the medicines
supplied to the medicals and hospitals. However, this
system has some drawback like network issues in rural
areas might cause a delay in delivering an OTP. The
implementation of the system is not costly.

Future Work
Experimental Results Future scope of the project could be AI Based
Healthcare chatbot system using NLP can also include
Fig 3 Training Phase for AI based Healthcare an mobile assistant in it which will be more functions
Chatbot System Using NLP will be added and can be accessed by many users.
Which will also reduce the time and will also be
accurate in the health details of patients given to the
doctors. We can add biometric system for more secure
authentication process.

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