CH – 2

Which of the following are interpreted as abusive or intimidating behaviour?

 insults

 physical threats

 profanity

 false accusations

Fairness and honesty are at the heart of business _______ and relate to the general values of decision

makers.

 ethics

Organizations recognize that effective codes of ethics programs advance ethical behaviour and

increase the likelihood employees will report misconduct when they see it.

 True

Reason: Employees that have written standards of conduct and ethics training are more likely to

report misconduct when they observe it.

There is much evidence that social responsibility is associated with ________ business performance.

 Blank 1: improved, increased, or positive

________ describes the situation where someone copies another person's work, such as a written

article, and claims it as their own, without referencing the source or giving credit to the original

author.

 Blank 1: Plagiarism or Plagarism
Which of the following represent a business' responsibilities to its owner?

 Transparency in all financial reporting to investors

 Maintaining proper accounting procedures

Customers, competitors, government regulators, interest groups, and the public determine the

acceptability _______ in business.

 Blank 1: behaviour, behavior, behaviours, or behaviors

Which of the following issues has become increasingly important for women in the workforce?

 Day care

Ethical conflicts may result in legal activities to resolve issues as individuals may have different:

 ethical beliefs

Which of the following assures consumers that their interests will receive full and sympathetic

consideration when the government formulates policy?

 The right to be heard

Which of the following rights means that a business must not knowingly sell anything that could result

in personal injury or harm to consumers?

 The right to safety

Companies often see a direct relationship between social responsibility and

 customer loyalty

 profitability

 employee commitment
______ are the principles and standards that determine acceptable conduct in business organizations.

 Business ethics

Misconduct often starts as an _________ conflict but evolves ___________ disputes when cooperative

conflict resolution cannot be accomplished.

 Blank 1: ethical

 Blank 2: legal

Which of the following rights ensures that consumers have access to a variety of products and services

at competitive prices?

 The right to choose

Which of the following rights gives consumers the freedom to review complete information about a

product before they buy it?

 The right to be informed

There is much evidence that social responsibility is associated _______Unavailable business

performance.

 Blank 1: improved, increased, or positive

Customers, competitors, government regulators, interest groups, and the public determine the

acceptability of ___________ Unavailable in business.

 Blank 1: behaviour, behavior, behaviours, or behaviors

Ethical conflicts may result in legal activities to resolve issues as individuals may have different:

 ethical beliefs
All of the following represent the four basic rights of consumers, except?

 The right to an attorney

Reason: Although important, the right to an attorney is not one of the four basic rights of the

consumer.

In business, weighing monetary profit against what a person considers appropriate conduct can raise:

 ethical issues

Which behaviour is the most common ethical problem for employees?

 Abusive behaviour

______ is the most common ethical problem for employees.

 Intimidating behaviour

Which of the following behaviours are considered "bullying"?

 verbally abusing someone

 threatening someone repeatedly

 overly criticizing someone

When an employee behaves in such a way that their actions will result in personal gain or benefit,

over that of their organization, this employee faces:

 a conflict of interest

An employee must be able to separate their personal _______ interests from their business dealings if

they wish to avoid a conflict of interest.

 financial
Which of the following are true of a bribe?

 Bribes are considered a conflict of interest

 A bribe may take the form of a gift, a payment, or a special favour

______ are the principles and standards that determine acceptable conduct in business organizations.

 Business ethics

In recent years, Canada has improved its standing according to the CorruptionBlank 1Blank 1

Corruption , Correct Unavailable perceptionsBlank 2Blank 2 perceptions , Correct Unavailable Index

(two words).

 Blank 1: Corruption

 Blank 2: Perceptions

When Hughes and McCabe surveyed 14,913 undergraduate students, 73% admitted to

"serious" __________ while in high school.

 cheating

Managers have an opportunity to influence the ethical behaviour of their subordinates because they

hold a position of opportunityBlank 1Blank 1 opportunity , Incorrect Unavailable.

 Blank 1: authority, influence, or power

Taking someone else's work and presenting it as your own, without mentioning the source, is

called plagerismBlank 1Blank 1 plagerism , Correct Unavailable.

 Blank 1: plagiarism or plagiarizing

Which of the following are questions that are appropriate to consider when determining when an

action is ethical?

 Would this activity be accepted by co-workers?

 Are there legal restrictions?

 Is this action customary in your industry?

The four dimensions of social responsibility include: economic, legal, ethical, and __________

 Blank 1: voluntary

Select the four dimensions of social responsibility.

 Ethical

 Economic

 Voluntary

 Legal

The activities that independent individuals, groups, and organizations undertake to protect their

rights as consumers is called cosumerismBlank 1Blank 1 cosumerism , Correct Unavailable.

 Blank 1: consumerism

Why do strong managers have the ability to influence their employees' ethical actions?

 Because they hold positions of authority

Businesses must first be responsible to their ________ who are primarily concerned with earning a

profit on their investment in a company.

 Blank 1: owner, owners, shareholders, or shareholder

Along with obeying applicable laws and regulations, businesspeople are expected to _______.

 do no harm

A code of _____ are formalized rules and standards that describe a companies expectations

concerning its employees behaviours.

 ethics
When people feel they cannot discuss what they are doing with their co-workers and superiors, there

is a good chance that:

 an ethical issue exists

Which of the following behaviours are considered "bullying"?

 threatening someone repeatedly

 verbally abusing someone

 overly criticizing someone

To avoid conflicts of interest, employees must be able to separate:

 their personal financial interests from their business dealings

In terms of the level of business corruption in Canada, which of the following is true?

 Canada has improved in recent years, in terms of the degree of business corruption that

exists

Which of the following practices of academic misconduct were found to be serious problems in

Canada?

 Deceit

 Plagiarism

 Cheating

In Canada, anti-tobacco legislation requires manufacturers to include which of the following on their

packages?

 health warnings

 health information

 graphic pictures

Select typical actions of consumerism.

 Making public service announcements

 advocates writing letters to companies

 Boycotting companies

Although employees are increasingly reporting illegal and unethical activities they observe in the

workplace, many employees have indicated that are unwilling to report if they feel that:

 no punishment will be applied

 no corrective action will be taken

 the report will not remain confidential

When employees copy the work or ideas of others and present this borrowed work as his or her own

it is called:

 plagiarism

The payoff for socially conscious behaviour, which translates into a powerful competitive advantage,

is:

 new customers who admire the company's social efforts

 good publicity

Reason: This is in some cases an indirect advantage, but is not always a guarantee.

All of the following are forms of abusive behaviour, except?

 Encouragement

An identifiable problem, situation, or opportunity that requires a person to choose between actions

that may be evaluated as ethical or unethical is called a(n) _________.

 ethical issue

A conflict of interest exists when an employee of a public organization purchases stock in that

organization.
  False

Reason: A conflict of interest exists when a person must choose whether to advance their own interests

over that of the business.

Which of the following present options that many socially responsible companies might offer

previously disadvantaged groups, such as women and minorities, to improve their standing in society?

 Flex-time

 Job sharing

 Telecommuting

Which of the following represent the four basic rights of consumers?

 The right to safety

 The right to be heard

 The right to be informed

 The right to choose

Reason: Although important, the right to file lawsuits is not one of the four basic rights of the consumer.

Offering a potential business partner a reward or gift which would benefit them personally, so as to

seek preferential treatment in the relationship is known as a __________

 Blank 1: bribe

_____ is a term used to describe a hostile workplace environment when someone is targeted,

threatened, harassed or belittled by another.

 Bullying