VENDOR/ SUPPLIER QUESTIONNAIRE
Form No.IGO/E&M/V/16_Issue 3 (Mar2017)
Please complete the following questionnaire and submit to sender. It is preferred that the completed
Questionnaire be submitted via email.
VENDOR PROFILE
Company / Vendor Name Date:
Address (Office Facility)
City : State: Country: PIN:
Mobile No/ Tel No:
Address (Works Facility)
City : State: Country: PIN:
Mobile No/ Tel No:
E-Mail:
Website :
Contacts Name: Designation:
Name: Designation:
Name: Designation:
Vendor Category A. OEM
(Check as applicable) B. Contracted Organisation
B.1- Air Carrier
B.2- Line Maintenance/ Technical Handling
B.3- Ground Handling Agency
B.4- Component Service/ Repair/ Overhaul shop
B.5- Approved Repair Station / MRO
C. Production/ Manufacturing/ Fabrication
D. Calibration Agency
E. Test Laboratories
F. Aviation Fuel Supplier
G. Part Supplier/ Distributor
H. Others (pls specify)__________________________________________________
Certifications Held Approval Approval Reference No.
DGCA/FAA/EASA Valid Till:
Ratings and Limitations
Any ISO Certifications Approval Approval Reference No.
Held? Valid Till:
Procedure Ref: IGO TPM LS – 01 Page 1 of 3
VENDOR/ SUPPLIER QUESTIONNAIRE
Form No.IGO/E&M/V/16_Issue 03 (Mar2017)
PLEASE ANSWER THE FOLLOWING QUESTIONS PERTAINING TO YOUR ORGANIZATION
Organisation Overview: YES NO N/A
1. What Products/Materials/Services do you supply/provide? _________________________
________________________________________________________________________
2. Does your company hold a current and valid DGCA /FAA/EASA /ISO approval for the type
of work undertaken?
(Attach Copy of current certification held & capability list)
3. Does your company only perform work for which it is authorized on your operations
specifications?
4. Does your company have procedures to obtain customer specifications/requirements and
incorporate those specifications/requirements into your work processes?
5. Any product /service purchased from sub-contractors?
If yes, provide the following details:-
type and extent of service sub contracted _____________________________
Name and address of sub-contractor(s) _______________________________
6. Does your company only use DGCA/ FAA/ EASA/ ISO Certified subcontractors to
inspect, repair, modify, overhaul and /or test parts?
Is there an “Approved Vendor List” available?
7. Is there any documented process to ensure that sub-contractor quality meets customer
specifications and legal requirements?
Quality System and Manual YES NO N/A
8. Is there an up-to-date, approved MOE / Quality Control Manual and that defines the
policies and procedures of the Quality Management System?
*Provide copy & quote current Revision No. & date of the Manual_______________________
9. Does the Quality Control Manual/MOE include detailed description of the following :
• An organisation chart showing organizational structure including quality system
• A description of the vendor’s operations, including housing, facilities, equipment,
and materials
• Documented Procedure for all Inspection and Testing & defines interaction
between processes.
• Personnel training requirements and records
• Receiving inspection procedures and means of recording.
• Tool/ Test equipments Calibration Program
• Internal Audit/surveillance program
• Record keeping system & retention time for all documents
• Shelf life control program
• Scrapped Parts Program
• ESDS Program (Electrostatic Discharge Sensitive Devices)
10. Is the Quality Manual readily available to employees?
11. How often is the Quality Manual reviewed and by whom?
Facilities, Personnel and System Procedures
12. Is there adequate space and racks to prevent damage or mishandling of parts, segregation
of serviceable and un-serviceable parts?
13. If the vendor deals aircraft and non-aircraft parts, materials and/or maintenance activities,
are they adequately segregated from the each other’s functions?
14. Does vendor have adequate equipment, tooling and test equipment to perform the work?
Procedure Ref: IGO TPM LS – 01 Page 2 of 3
VENDOR/SUPPLIER QUESTIONNAIRE
Form No.IGO/E&M/V/16_Issue 03 (Mar2017)
15. Does your company obtain and maintain current manufacture’s information for the types of
parts and equipments you repair/ overhaul/service/ calibrate or sell including but not limited
to: parts catalog, technical descriptions, maintenance manuals, Inspection procedures,
applicable, airworthiness directives, service letters and service bulletins?
16. Are shop manuals, relevant technical data / specifications and procedure sheets required
to perform the operational processes available in the shop?
Are those maintained updated to current?
17. Are personnel who perform receiving, inspection, test/calibration and shipping functions
properly trained? (Whether Training Records including recurrent training are available?)
18. Are all records pertaining to parts purchase, maintenance, subcontracting, inspection
and/or sales properly maintained and retained for the time as specified in Quality Manual?
19. Are used parts inspected for damage due to extreme heat, extreme stress of a crash,
corrosion, deterioration and disclose inspection findings at the time of sale?
20. Does your company provide warranty services for parts repaired / sold and maintain
records?
21. Is material susceptible to electrostatic discharge damage handled in accordance with
stipulated requirements?
22. Are records of all serialized scrapped parts maintained and retained as specified?
23. Is there an internal Audit function, with audits and corrective actions maintained on file?
24. Has any second or third party auditing system accredited to your company?
If so Who___________________________
25. Does your quality department perform regular analysis of processes; reviews work
instructions, procedure sheets, defect report etc and address customer reports/complaints
to eliminate causes of failure / nonconforming material?
CERTIFICATION:
I certify to the best of my knowledge the information furnished in the above questionnaire is accurate,
complete, and current.
Name:
Signature: Title/ Designation:
Date:
Office Seal
COMMENTS:
Procedure Ref: IGO TPM LS – 01 Page 3 of 3
