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The document is a transcript of a chat conversation where a user asks how to register as a private candidate located outside the UK for a Pearson qualification. The chatbot provides a link to search for Pearson approved test centers and asks if the question is answered, but the user requests to speak to an agent which the chatbot says is not available.

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Fahad Farhan
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8 views

Transcript

The document is a transcript of a chat conversation where a user asks how to register as a private candidate located outside the UK for a Pearson qualification. The chatbot provides a link to search for Pearson approved test centers and asks if the question is answered, but the user requests to speak to an agent which the chatbot says is not available.

Uploaded by

Fahad Farhan
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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UK PQS Students Chatbot (3/13/2021, 5:01:51 PM): Hi there, I'm the Pearson Virtual

Assistant.
UK PQS Students Chatbot (3/13/2021, 5:01:53 PM): To help us understand how we can
best help you, please select one of the options from the menu below to get started.
Select from subsequent options to find your personalised answers and support
options.
UK PQS Students Chatbot (3/13/2021, 5:01:54 PM): What is your query regarding?
UK PQS Students Chatbot (3/13/2021, 5:01:55 PM): Menu Options:
I need help with my results
I need to amend the personal details on my certificate
I need information or support materials for a Pearson qualification
I need official results/documents
I need to register as a private candidate
I need to track or change a replacement document application
Fahad (3/13/2021, 5:02:55 PM): I need to register as a private candidate
UK PQS Students Chatbot (3/13/2021, 5:02:57 PM): Please provide me with some
further information
UK PQS Students Chatbot (3/13/2021, 5:02:58 PM): Menu Options:
I'm located in the UK
I'm located outside of the UK
Go back to Main menu
Fahad (3/13/2021, 5:02:59 PM): I'm located outside of the UK
UK PQS Students Chatbot (3/13/2021, 5:03:01 PM): In order to find a Pearson centre
outside the UK where you can sit an exam, please select the link below and complete
the search fields to find details of Pearson approved centres:
UK PQS Students Chatbot (3/13/2021, 5:03:02 PM):
https://qualifications.pearson.com/en/support/support-topics/understanding-our-
qualifications/find-a-pearson-centre.html
UK PQS Students Chatbot (3/13/2021, 5:03:04 PM): Does this answer your question?
UK PQS Students Chatbot (3/13/2021, 5:03:05 PM): Menu Options:
Yes, this chat can be closed.
No, I would like to speak to an agent.
Fahad (3/13/2021, 5:03:06 PM): No, I would like to speak to an agent.
UK PQS Students Chatbot (3/13/2021, 5:03:08 PM): Unfortunately, there are no agents
available at the moment

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