Bilal Hussain Subzwari 20192-25121 MAN-101 M-9519

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BILAL HUSSAIN SUBZWARI

20192-25121
MAN-101
M-9519

BURGER KING IS A FAST-FOOD HAMBURGER RESTAURANT.


Recent reports indicate that the company owns or franchises a total of 11,129 restaurants in 65
different countries. Burger King restaurants feature flame-broiled hamburgers, chicken, and
other specialty sandwiches. Overall, the menu consists of hamburgers, cheeseburgers, and
chicken and fish sandwiches. The menu also includes french fries, onion rings, salads, and
desserts. Burger King is also known for its array of breakfast items. Burger King and other fast-
food companies are facing new competition from unlikely rivals.
Specifically, “quick casual” restaurants, including Subway Sandwiches, Chipotle Mexican Grill,
Cosi, and Panera Bread, are offering healthier food at higher prices. This combination has helped
restaurants in this category steal away traditional fast-food customers. Although executives in the
fast-food industry initially believed that these new restaurants were attracting only older
customers who could afford to pay higher prices, recent research reveals the quick casual
concept appeals to individuals between 18 and 34 years old, a key demographic for the fast-food
industry.
One way Burger King management is trying to better compete is to operate the company in a
way that is consistent with concerns of customers in a modern society. For example, Burger King
attacked this new competition by adding its own healthier food offerings. The Chicken Whopper
and a new Veggie Burger are examples of healthier alternatives.
More recently, the company is offering other more socially conscious choices to customers. For
example, in what animal welfare advocates are describing as a “historic advance,’’ Burger King,
the world’s second-largest hamburger chain, has begun buying eggs and pork from suppliers that
do not confine their animals in cages and crates.
John Chidsey was recently named CEO of Burger King. Chidsey understands that Burger King
must compete ferociously to survive. Some of his future challenges will be more traditional, like
building and maintaining store efficiency, while others will reflect more contemporary issues,
such as managing the caloric content of the Burger King menu, and dealing with illegal
immigrants. For sure, Chidsey will have to meet these challenges by managing comprehensively,
applying various management concepts collectively to management problems. For Burger King
to be successful, Chidsey will have to successfully apply his comprehensive management skill.

Exploring Your Management Skill


FOR EACH STATEMENT CIRCLE:
• “Y” if you would give the advice to Chidsey.
• “N” if you would NOT give the advice to Chidsey.
• “NI” if you have no idea whether you would give the advice to Chidsey.

1. Keep in mind that there is probably “one best” way to do restaurant jobs.
Y, N, NI

2. Use motion study principles to manage lower-level jobs in restaurants, such as cooks, but
not upper-level jobs, such as vice president of marketing.
Y, N, NI

3. Divide work among Burger King workers so that they can focus on special portions of
tasks.
Y, N, NI

4. Not apply insights of the classical approach to management in concert with insights from
the behavioral approach.
Y, N, NI

5. Focus on understanding how to increase production at Burger King through an


understanding of people.
Y, N, NI

6. Continually focus on building experience in determining what action to take at Burger


King, depending on what events occur.
Y, N, NI

8. See Burger King as a series of interdependent parts functioning as a whole.


Y, N, NI

9. Build an understanding of Burger King as a closed system.


Y, N, NI

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