High Level Design

Re : University of Utah 2021

Sonny Nash March 21, 2021 Bridge-the-Gap

Sarina Zwirn Consulting
In response to the performance Safety First Memory Jogger 2
needs assessment that Bridge the Structured on the Job Training Step-by-step Job Aid

Knowledge and Skills

Gap Consulting was asked to
o The assigned safety officer o The assigned safety officer
conduct concerning the campus

Resources
collects all student collects all student
safety of the university, we complaints/interactions. complaints/interactions.
recommend the following o The assigned safety officer enters o The assigned safety officer enters
interventions. all student complaints/interactions all student complaints/interactions
into a unified record into a unified record
*The following is a suggested management system. management system.
sequence for the interventions. o The assigned safety officer o The assigned safety officer
formulates an action plan. formulates an action plan.

Charting the Course Meetings Get your Mentorship Together The Wiki How To

Information and Resources

Resources and Motivation

Department Meeting Employee Mentoring Program Internal Departmental Wiki Pages

Knowledge and Skills

o Relate information to all members o The assigned safety officer o The assigned safety officer
of campus safety at cross- collects all student collects all student
functional meeting. complaints/interactions. complaints/interactions.
o Revise plan throughout the o The assigned safety officer enters o The assigned safety officer enters
process of applying it. all student complaints/interactions all student complaints/interactions
o Conclude the plan once all into a unified record into a unified record
actions have been implemented. management system. management system.
o The assigned safety officer o The assigned safety officer
formulates an action plan. formulates an action plan.

The Safety Newsletter Learning Boost

Electronic Departmental Newsletter Self-study Review of Cases
Knowledge and Skills

o The assigned safety officer o The assigned safety officer

Motivation

collects all student collects all student Job One

complaints/interactions. complaints/interactions.
o The assigned safety officer enters o The assigned safety officer enters
Campus safety officers are able to execute
all student complaints/interactions all student complaints/interactions a sound plan of action when dealing with
into a unified record into a unified record student complaints/concerns to improve
management system. management system. campus security.
o The assigned safety officer o The assigned safety officer
formulates an action plan. formulates an action plan.
 Safety First
3
The learning intervention involves structured on-the-job training accessible to all employees. The organization and employees require the intervention in
order to be able to perform their jobs. It addresses the need for increased knowledge and skills at the individual level. It is intended to help all
performers (indifferent; novice; arrogant; humble) regardless of where they are in their stage of development towards achieving expertise.

Format: Structured on the job training Genre: Coaches

Performance Objectives Conventions

* All objectives will use guidelines
and will be achieved with 100% Format: Learning Intervention – Structured on the job training Usage: Stand-alone
accuracy and without assistance.
Reasoning: Provides the learner with a guide and the opportunity to acquire new skills and develop existing skills.
o The assigner safety officer
Learner Expectations: Accessible to all employees, mandatory for all new employees and on a yearly basis for all
collects all student
complaints/interactions. employees. Training will be clear and structured and lead by a knowledgeable trainer and with the necessary
materials. Time will be allocated for questions, evaluations to test knowledge and to provide feedback.
o The assigned safety officer enters Visual Elements Writing Style
Available Information
all student complaints /
- Work policies and procedures - N/A - English
interactions into a unified record
- Awareness and sensitivity training
management system.

o The assigned safety officer

formulates an action plan.

Communication Medium

Physical Media - Personal Meetings was selected for its easy and effective implementation.

Advantages Disadvantages
- Provides the opportunity for dialogue - Time consuming
- Provides social and emotional support - Expensive Constant need to be updated
- Prevents mistakes - May not be suitable to all performers.
- Generates enthusiasm and motivation
 Memory Jogger
4
A plasticized double-sided job aid that safety officers can keep at their desk/station to use a quick reference tool. It will provide a summary of the
guidelines required to formulate an action plan when addressing student concerns/complaints by providing step-by-step instructions. It addresses the
need for additional resources at the individual level. It is intended to help all performers (indifferent; novice; arrogant; humble) regardless of where they
are in their stage of development towards achieving expertise.

Format: Step-by-step Job Aid Genre: Job Aid

Performance Objectives Conventions

* All objectives will use guidelines
and will be achieved with 100% Format: Non-learning Intervention - Performance aid Usage: Stand-alone or as complementary material
accuracy and without assistance.
Reasoning: To provide an easily accessible and comprehensive resource for the campus safety officers to carry
o The assigner safety officer out their responsibilities in addressing student complaints/concerns and in formulating a plan of action.
collects all student
Learner Expectations: Easy accessible and up-to-date content. Includes all required steps in formulating a plan of
complaints/interactions.
action.

o The assigned safety officer enters Visual Elements Writing Style

Available Information
all student complaints /
- A summary of the required tasks - Clarifies information - Simple language; avoids jargon
interactions into a unified record
- Information is presented in a - Provides additional detail - Short and concise sentences
management system.
sequential manner - Simple and consistent - Use of action verbs

o The assigned safety officer

- Includes only critical information - Basic color theory palette with a -Text must be readable
formulates an action plan. maximum of three colours

Communication Medium

Mechanical Media – Print Based was selected for its easy accessibility and practicality.

Advantages Disadvantages
- Practical and easy to use - Constant need to be updated
- Easy on-the-job access - Not suitable for highly detailed or complex tasks
- All information is in one place - Development requires time and money
- Saves time and money
 The Wiki How To
5
A series of wiki pages accessible via the department's intranet system that will function as a centralized repository for managing and distributing
knowledge. It addresses the need for increased access to information and additional resources at the individual level. It is intended to help all
performers (indifferent; novice; arrogant; humble) regardless of where they are in their stage of development towards achieving expertise.

Format: Internal Departmental Wiki Pages Genre: Wiki

Performance Objectives Conventions

* All objectives will use guidelines
and will be achieved with 100% Format: Non-learning Environmental Intervention Usage: Complementary material
accuracy and without assistance.
Reasoning: To provide access to important information needed for the campus safety officers to complete all
o The assigner safety officer complaints and reports.
collects all student
Learner Expectations: Easy accessible, up-to-date, ability to add information, clear and concise, to have
complaints/interactions.
interconnected pages that are logically sequenced.

o The assigned safety officer enters Visual Elements Writing Style

Available Information
all student complaints /
- Entering student information - Clarifies information - Simple language; avoids jargon
interactions into a unified record
- Using the system - Provides additional detail - Short and concise sentences
management system.
- Using the forms - Simple and consistent - Use of action verbs

o The assigned safety officer

- Formulate and complete the - Basic color theory palette with a -Text must be readable
formulates an action plan. action plan. maximum of three colours

Communication Medium

Mechanical Media – Online Simple was selected for the assortment of information, sharing capabilities and low production cost.

Advantages Disadvantages
- Increases knowledge and information sharing - Constant need to be updated to maintain quality information
- Easy to use - Requires time to design the tool
- Allows for cross-referencing of material - Complicated to search for information
- Contains ample information - Requires technology
- Low production cost
 Get your Mentorship Together
6
A departmental leadership program that connects all employees using a “buddy system”, which requires a junior employee to be paired with a more
senior employee. These pairings will be assigned by the manager but are they open to discussion and change should the employee request it. It
addresses the need for increased knowledge and skills at the individual level. It is intended to help all performers (indifferent; novice; arrogant; humble)
regardless of where they are in their stage of development towards achieving expertise.

Format: Employee Mentoring Program Genre: Coaches

Performance Objectives Conventions

* All objectives will use guidelines
and will be achieved with 100% Format: Learning Intervention – On-the-job training Usage: Complementary material
accuracy and without assistance.
Reasoning: To ensure campus safety officers can develop their knowledge and skills by learning from more
o The assigner safety officer experienced employees.
collects all student
Learner Expectations: Mentee-driven with mutual respect; meeting dates and times will be respected; honest
complaints/interactions.
feedback will be provided; time will be used to discuss work-related matters; privacy and confidentiality.

o The assigned safety officer enters Visual Elements Writing Style

Available Information
all student complaints /
- Discussion of professional goals - N/A - Simple language; avoids jargon
interactions into a unified record
- Clarification of work procedures - Short and concise sentences
management system.
- Provide feedback and advice - Use of action verbs

o The assigned safety officer

- Ask/answer questions -Text must be readable
formulates an action plan.

Communication Medium

Physical Media - Personal Meetings was selected for its easy and effective implementation.

Advantages Disadvantages
- Provides the opportunity for dialogue - Time consuming
- Provides social and emotional support - May learn tasks incorrectly
- Prevents mistakes - May not be suitable to all performers.
- Generates enthusiasm and motivation
 Charting the Course Meetings
7
Weekly in-person meetings with all department staff to support employee processes and to enable correct decision-making. Meetings will identify best
practices and new techniques, address the quality of work and past performance, give feedback, and share ideas. It addresses the need for
additional resources and increased motivation at the individual level. It is intended to help all performers (indifferent; novice; arrogant; humble)
regardless of where they are in their stage of development towards achieving expertise.

Format: Department Meeting Genre: Meetings

Performance Objectives Conventions

* All objectives will use guidelines
and will be achieved with 100% Format: Non-learning Environmental Intervention Usage: Complementary material
accuracy and without assistance.
Reasoning: To ensure all campus safety officers are involved in the decision making process and have a clear
o Relate information to all direction of how to handle cases.
members of campus safety at
Learner Expectations: Timely feedback; clarity of expectations; opportunity to share experiences; accountability;
cross-functional meeting.
meeting agenda will be provided and respected; meeting length will be reasonable and will be respected.

o Revise plan throughout the Visual Elements Writing Style

Available Information
process of applying it.
- Meeting agenda to discuss - Minimal to no visuals - Simple language; avoids jargon
performance, make decisions and - Short and concise sentences
o Conclude the plan once all
clarify expectations - Use of action verbs
actions have been implemented.
- Provide feedback to increase -Text must be readable
motivation

Communication Medium

Physical Media – Department Meeting was selected for its effectiveness in promoting cohesive views and increasing collaboration/motivation.

Advantages Disadvantages
- Fosters a culture of collaboration - Time-consuming
- Helps reach common decision/agreements and solve problems - Prone to go off track and open to disruption
- Saves time and prevents mistakes - Difficult to arrive at a decision
- Generates solidarity, enthusiasm and motivation
 The Safety Newsletter
8
An electronic departmental newsletter that will be emailed to employees and available on the university's website. It will document departmental
updates and activities, encourage employees (employee of the month), raise safety awareness and to increase transparency. It addresses the need
for increased motivation at the individual level. It is intended to help all performers (indifferent; novice; arrogant; humble) regardless of where they are
in their stage of development towards achieving expertise.

Format: Electronic Departmental Newsletter Genre: e-Newsletter

Performance Objectives Conventions

* All objectives will use guidelines
and will be achieved with 100% Format: Non-learning Emotional Intervention – Enhancement of motivation Usage: Stand-alone
accuracy and without assistance.
Reasoning: To encourage campus safety officers and increase motivation by highlighting employees with good
o The assigner safety officer performance.
collects all student
Learner Expectations: To receive the newsletter monthly with up-to-date and new departmental information. To
complaints/interactions.
be short, clear, and concise, and to provide transparency.

o The assigned safety officer enters Visual Elements Writing Style

Available Information
all student complaints /
- Acknowledge employee efforts - Clarifies information - Simple language; avoids jargon
interactions into a unified record
- Announce new safety practices - Provides additional detail - Short and concise sentences
management system.
- Share statistics and assessment - Simple and consistent - Use of action verbs

o The assigned safety officer

results - Basic color theory palette with a -Text must be readable
formulates an action plan. - Announce safety alerts maximum of three colours

Communication Medium

Mechanical Media – Online Simple was selected for its assortment of information, sharing capabilities and low production cost.

Advantages Disadvantages
- Increases knowledge and information sharing - Constant need to be updated
- Easy to use - Requires time to design the tool
- Allows for cross-referencing of material - Requires technology
- Contains ample information - Easy to ignore or miss
- Low production cost
 Learning Boost
9
The intervention provides all employees access to closed cases for the purpose of reviewing and learning from the material. It provides the employees
with real life examples, assessment exercises and an evaluation tool. It addresses the need for increased knowledge and skills at the individual level. It
is intended to help all performers (indifferent; novice; arrogant; humble) regardless of where they are in their stage of development towards achieving
expertise.

Format: Self-study Review of Cases Genre: Cases

Performance Objectives Conventions

* All objectives will use guidelines
and will be achieved with 100% Format: Learning Intervention – Self-study Usage: Complementary material
accuracy and without assistance.
Reasoning: To ensure employees are able to develop their skills and learn from real life cases to improve their
o The assigner safety officer performance.
collects all student
Learner Expectations: To receive the newsletter monthly with up-to-date and new departmental information. To
complaints/interactions.
be short, clear, and concise, and to provide transparency.

o The assigned safety officer enters Visual Elements Writing Style

Available Information
all student complaints /
- Includes all information about the - Clarifies information - Simple language; avoids jargon
interactions into a unified record
case: reports, notes, meeting - Provides additional detail - Short and concise sentences
management system.
minutes and case officers - Simple and consistent - Use of action verbs

o The assigned safety officer

- Includes assessment and - Basic color theory palette with a -Text must be readable
formulates an action plan. evaluation material. maximum of three colours

Communication Medium

Mechanical Media – Online Simple was selected for its assortment of information, sharing capabilities and low production cost.

Advantages Disadvantages
- Increases knowledge and information sharing - Constant need to be updated
- Easy to use - Requires time to design the tool
- Allows for cross-referencing of material - Requires technology
- Contains ample information - Easy to ignore or miss
- Low production cost