Critical information summary

This summary does not reflect any discounts, bonus data or promotions which may apply from time to time.

Optus Choice – month-to-month mobile plans

Information about the Service
These plans are Postpaid Mobile services that contain the inclusions listed in the table below.

Plan S M L XL
Minimum monthly charge $39/mth $49/mth $59/mth $79/mth
Minimum term one month
Monthly data to share 10GB 60GB 100GB 120GB
for use in Australia
Standard national talk & text Unlimited Unlimited Unlimited Unlimited
Standard international talk & text Unlimited Unlimited
to 35 Selected Destinations from Australia – Unlimited

Standard roaming calls and SMS for use

while overseas in Zone 1 destinations – – Unlimited Unlimited
(subject to change)
Roaming data for use while overseas – – 2GB 4GB
in Zone 1 destinations (subject to change)

Cancellation fees There are no plan cancellation fees. If applicable, you’ll need to pay out any
remaining device payments in full and all charges incurred up to the end of
the bill cycle in which the service was cancelled.

Plan ID 34401184 34401194 34401204 34401214

Eligibility • Monthly data to share

Optus Choice plans are available to new and recontracting These plans share data within Australia. If you have more than
services. Eligible customers may change rate plans to these plans. one plan that data shares on the same billing account, the
included monthly data allowance will combine into one Data
Bringing your own device Sharing pool, which will be shared by all the plans that share
You may bring your own device to use with these plans. data on that account. If you use more than your included data,
these plans and all services that share data with these plans will
Device payment plan be slowed to a maximum of 1.5Mbps until the start of your next
You can buy an eligible device on a device payment plan and pay billing period, unless you purchase extra data. Any unused data
for it over a selected term by monthly instalments. You will need expires at the end of each billing period. If you don’t want
to remain on your Optus Choice or other eligible plan for the to share data between your services, they will need to be on
term of your device payment plan. If you cancel your plan or separate billing accounts. Data is counted in kilobytes, and
move to an ineligible plan, your related device payment plan will includes uploads and downloads.
also be cancelled. You’ll need to pay out any remaining device
• International roaming calls, text and data
payments in full and any applicable device credits or discounts
If you have the L or XL plan you can use the included roaming
will be forfeited.
value while overseas for calls to standard national and
New Phone Trade Up international numbers and SMS (excludes MMS), as well as your
If you add a 24 or 36-month device payment plan to these plans in amount of roaming data for use in Zone 1 destinations. Eligible
the last 12 months of the device payment plan, you can upgrade destinations are subject to change, see current list at
early to a new eligible device on a new device payment plan. Just optus.com.au/zone1 See section ‘Using your service overseas’
pay the $149 Trade Up fee, return your original device to Optus in for additional information.
good working order and sign up to your new 24 or 36-month What’s not included
device payment plan. You may also need to sign a separate Your monthly included calls, text and data cannot be used
agreement with our second hand vendor to transfer ownership of overseas and do not include calls to directory assistance, video
your original device. calling, premium numbers or content charges. For details of those
Included value charges, please refer to your pricing plan in the Postpaid Mobile
Monthly inclusions set out in the table above and included usage standard agreement found at optus.com.au/sfoa
types are outlined below: You can only use your included international calls and SMS/MMS
• Standard national talk & text to Selected Destinations. Calls and SMS/MMS outside of your
Included value can be used for calls, SMS and MMS inclusions or to other destinations will be charged at standard
in Australia to standard Australian numbers, calls to international PAYG rates, see optus.com.au/international
13/1300/1800 numbers, voicemail retrievals/deposits and for rates.
voicemail diversions. Your roaming inclusions can only be used in Zone 1 destinations
• Standard international talk & text from Australia (subject to change) and once you have exceeded any inclusions
If you have the M, L or XL plan included calls, SMS and MMS can you will be charged at standard international roaming rates unless
be used to standard numbers to the following destinations: you purchase a travel option (note, these are only available for
Brazil, Brunei, Cambodia, Canada, mainland China, Colombia, eligible destinations). See optus.com.au/roam
Denmark, France, Germany, Greece, Hong Kong, Hungary, for information on eligible destinations, roaming, call and data
India, Indonesia, Ireland, Israel, Italy, Japan, Laos, Lebanon, rates, tips on how to control your spend and details on our travel
Malaysia, Malta, Mexico, New Zealand, Norway, Poland, options.
Romania, Singapore, South Korea, Sweden, Taiwan, Thailand, You can bar the use of mobile premium services at any time, free
UK, USA and Vietnam (Selected Destinations). of charge. For more information and guidance on how to limit or
bar your service from mobile premium services, go to
optus.com.au/premiumsms
Special promotions and extras Billing
This summary may not cover all special promotions or optional • Paper invoice fee
extras you may select. Optional extras may be available and You’ll be charged $2.20 each month if you choose to receive a
charges may apply depending on your plan. By signing up to an paper bill. To see your bills online, or request email billing, go to
optional extra, you agree that it is subject to change at any time. optus.com.au/myaccount
We will try to give you at least 21 days’ prior notice of a change, • Payment processing fee
however, this does not entitle you to terminate your plan. If you don’t pay by direct debit (bank account or credit card) or
Optional extras can be cancelled at any time; you just pay for BPay savings, a payment processing fee will apply. For details,
these charges until the end of that billing month. go to optus.com.au/payments
• Late payment fee
Fair Go Policy If you don’t pay your bill by its due date, we may charge
Our Fair Go Policy applies to these plans. Its purpose is to ensure you a late payment fee. For more information, please
all our customers can access our services, and don’t use our see optus.com.au/standardagreements
services in a manner we consider ‘unreasonable’ or
‘unacceptable’, including, but not limited to ‘non-ordinary’ or
‘commercial purpose use’ of these plans. It also sets out your Other information
responsibilities when you use your data and confirms steps we Tracking your spend
may take to monitor and ensure compliance with this policy. For We’ll provide you with usage alerts:
more information, see optus.com.au/fairgo
• Once you've reached approximately 50%, 85% and 100%
of your included data (for use in Australia);
Information about pricing • Once you've reached approximately 50%, 85% and
See the table at the start of this summary for your plan pricing 100% of your international roaming data; and
and minimum monthly charge. If you use your device for services
• Each time you incur charges of $50 (incl. GST) on services
not included in your plan or exceed your monthly allowances,
that aren’t part of your plan’s inclusions.
you’ll have to pay more than your minimum monthly charge set
out in the table at the start of this summary. Monthly charges You can choose your preferred method of receiving usage
are paid in advance and any charges not included in your plan will alerts and service notifications by visiting My Account at
appear on your next bill after they are incurred. optus.com.au/myaccount
Cancellation You can monitor your unbilled usage by:
You can cancel your plan at any time with no cancellation fee. • Downloading the My Optus App from optus.com.au/
You’ll need to pay all charges and fees, inclusive of charges MyOptusApp
outside of your plan inclusions (including for services or • Visiting My Account at optus.com.au/myaccount
accessories), incurred up to the end of the bill cycle in which the
service was cancelled. However, if you have a related device For more information about usage alerts and how to control
payment plan this will also be cancelled. You will need to pay out your spend see optus.com.au/for-you/support/answer?
id=1450
any remaining device payments in full and any applicable device
credits or discounts will be forfeited. This is subject to your Using your service overseas
Australian Consumer Law rights. You cannot use your plan’s standard calls, text and data
inclusions if you are overseas. To use your mobile phone when
Plan changes
you’re overseas, you need to activate roaming if it’s not already
You can change to another eligible month-to-month plan once
on. Check your roaming settings and turn roaming on/off using
per billing period. If you change your plan and you also have
a related device payment plan, your device payment plan will the My Optus App or My Account.
remain in place and your device payments will remain the same. If you have the L or XL plan, you can only use your international
You may lose your existing add-ons and/or options if you roaming inclusions in selected Zone 1 destinations (subject to
change to a plan that is not eligible for these add-ons and/or change). If you are not in a Zone 1 destination, exceed the data
options, and these will still be charged in full for your current billing limit or have the S or M plan, you will be charged at standard
period. international roaming rates unless you purchase a travel option
(note, these are only available for eligible destinations).
We may make changes to your plan, options and add-ons. This
could include moving you to a new plan, option or add-on which To avoid surprises, see optus.com.au/roam for information on
may cost more. If we increase your plan price or add-on fees eligible destinations, roaming, call and data rates, tips on how to
(additional data, international talk & text or roaming), decrease control your spend and details on our travel options.
your data inclusion or move you to a new plan, we will give you at
Customer Service
least 30 days’ notice of these changes. If you don’t like the
You can use the My Optus App on your mobile to pay a bill, check
changes, you can choose a new plan (once per billing period)
your account balance and usage, chat to customer care and
or cancel your plan (see Cancellations above). For any other
changes we make to your plan that we reasonably believe may more. Download the My Optus App from optus.com.au/
adversely impact on you, we will give you reasonable notice of MyOptusApp
those changes. Customer complaints
Add-on changes You can contact our complaint resolution area by calling us on
You can make changes to your plan add-ons at any time. For 133 937 for consumer customers or 133 343 for small business
example, you may be able to add data. Data add-ons will be customers. We encourage you to contact us first so that we can
applied immediately and each data add-on can be added once try to resolve your complaint straight away.
per 24hrs, per service. You will receive the new inclusions straight If you’re not happy with the outcome, you may also contact the
away and pay the full cost of the add-on(s) on your next bill. The Telecommunications Industry Ombudsman on 1800 062 058.
inclusion of your data add-on is added to your shared data
allowance and will be shared across all services that share data
on your billing account. Data add-ons expire if all the data is
used or at the end of the billing period (whichever comes first).
Any unused data is forfeited and cannot be rolled over to your
next billing period.

This is a summary only – the full Terms and Conditions for this plan can be found
at optus.com.au/standardagreements 34401184 34401194 34401204 34401214
Optus Choice (1/20) YESPRO0149