Week One Questions - HR
Week One Questions - HR
What are some conflict resolution tips that every manager should know?
Don’t fear conflict. Conflict can be beneficial in gaining a new outlook, or different ideas.
Encourage employees to separate feelings from facts. Therefore, just because they don’t
‘feel’ as if something is being done the right way, encourage them to understand why it is
being done that way, or gain their input on why they’re feeling that way.
Language. The way that you speak to your employees is highly important when seeking
their trust, and keeping a positive work atmosphere.
Do not assume you know the entirety of the situation, ask questions from all staff involved.
This will make it easier to find the best solution.
List some of the primary employment laws that supervisors and managers
should know.
I am choosing three of many laws that managers and supervisors should know, based on
personal experiences. Family Leave (FMLA) states that all eligible employees have a right of
up to 12 weeks of unpaid leave, and your job is protected. In a previous occupation I was
able to use these 12 weeks to recover and care for both of my children during two different
years. This meant that when I was ready to go back to work that my position, or equal to,
would not be filled and I could continue to work. Gender-pay differences, or the Equal Pay
Act (EPA) means that if I am doing the same job and/or have the same education and
qualifications, that I can not be paid less than one of my male coworkers. Pregnancy
discrimination, Pregnancy Discrimination Act (PDA) means that an employer must offer a
woman who is pregnant the same arrangements as someone who has similar restrictions.
Must offer light duty if necessary. I chose this law because I feel as if many employers don’t
know about it, or at the very least do not mention it unless brought up. During my second
pregnancy, certain tasks were much harder on myself and my body. Therefore, I requested
to be given less strenuous tasks. Until I had a doctor note explaining this, my former boss
denied the request.
What does the acronym POSLAC stand for? Please define with detail.
P – Planning. Creating a plan to accomplish a task or goal for the future.
O – Organizing. Determining who will be delegated to each task to accomplish the set goals.
S – Staff. Ensuring you have enough trained and eligible employees, recruiting and also have
training provided for onboarding employees.
L – Lead. Leading the team to be successful in the pursuit to reach a goal that has been set.
Be motivational.
A – Assess. Continuously assessing employee’s performance, and providing the necessary
training for staff to improve their skills and abilities.
C – Control. Taking control of employees and making sure their performance is in line with
the goals as set by the company.
What are four of the worst mistakes a first-time manager can make?
1. Focusing on tasks instead of people.
2. Being slow to transition.
3. Forgetting to manage up.
4. Talking more than listening.
From the “10 Tips for First Time Managers” article =, please list at least
three where you would like to focus and improve on.
Three of the managing tips I feel I could work on would be;
1. Not trying to be everyone’s friend. Let’s be honest, I am a people pleaser. I look for
approval from others far too often when making a decision.
2. Learning how to run a good meeting. This would play a huge part in my current job
position. One of my main job responsibilities is to obtain feedback from customers that
we’ve done business with in the past, and record their answers to the question “What
can we do better” If I could learn and improve on leading a meeting I feel as if it would
be beneficial to teaching my team on what areas we could improve in.
3. Learning how to say no comfortably. This, for the most part goes along with number 1. I
try to make everyone around me happy and proud. I often take on too many tasks,
leaving me feeling overwhelmed. I know that if taking on a managerial position I will
need to improve on the number of thing I commit to in order to successfully manage my
team without feeling too stressed out.
Cheri Brinkman