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Operations Mgmt: Problem Solving Guide

The document discusses the problem solving process. It is a logical sequence for solving problems and improving quality of decisions. The problem solving process identifies, analyzes, and eliminates discrepancies between the current and desired situation. It can be applied to any problem or opportunity. Following the problem solving process ensures all resources are used effectively to consider options and select the best solution. The process involves clearly defining the problem, analyzing root causes, generating solutions, selecting and implementing the best plan, and evaluating results. Structured problem solving is important for total quality management as it provides a common process for organizations to address problems.

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Mohammad Rakib
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269 views3 pages

Operations Mgmt: Problem Solving Guide

The document discusses the problem solving process. It is a logical sequence for solving problems and improving quality of decisions. The problem solving process identifies, analyzes, and eliminates discrepancies between the current and desired situation. It can be applied to any problem or opportunity. Following the problem solving process ensures all resources are used effectively to consider options and select the best solution. The process involves clearly defining the problem, analyzing root causes, generating solutions, selecting and implementing the best plan, and evaluating results. Structured problem solving is important for total quality management as it provides a common process for organizations to address problems.

Uploaded by

Mohammad Rakib
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Assignment Topic: Problem Solving

Submitted to :

Submitted by :

ID:

Semester : Spring-2020

Course Titel : Operations Management

Course Code : MGT330

Section : 01

Date of Submission : 5th April, 2020


Problem Solving

What is it?

The problem solving process is a logical sequence for solving problems and improving the quality of
decisions. It is also a guide to identifying which tools and techniques to apply. Problem solving as a
structured process that identifies, analyses, and eliminates the discrepancy between the current
situation and an existing standard or expectation, and prevent recurrence of the root cause.

When to use it?

The problem solving process can be applied to any problem or deviation from requirements but can
also be used to tackle an opportunity.

What does it achieve?

Problems, no matter their size or complexity, can best be solved by proceeding through a sequence
of steps. This ensures that everything possible will be done to apply the available resources in the
most effective manner, to consider a number of options, and to select the best solution.

The problem solving process can be used for:

 Producing a clear statement of the identified problem/opportunity


 Gathering all necessary information associated with a problem/opportunity
 Analysing collected data and providing a clear statement of the root causes of a problem or
the benefits of an opportunity
 Producing a list of all potential solutions to a problem/opportunity
 Selecting the best solution of fit the problem/opportunity
 Implementing and testing a plan
 Establishing a process for continuous improvement and holding the gains
The procedure and the tools of structured problem solving:

Step 1: Identifying and selecting problem. Firstly, it is necessary to define a problem as the difference
between the target and the actual. A problem report should be written base on measurements.

Step 2: Analysing the problem cause. In this step, only spend time on finding the cause(s) and not to
go to think about the solutions.

Step 3: Identify the root cause. It is the most crucial step that discovers the root cause which create
the problem.

Step 4: Generating potential solutions. It is necessary to explore alternatives because only one
solution is not good enough.

Step 5: Selecting and planning the best solution. Makes sure the right person do the right things at
the right time and planning the best solution results in low cost.

Step 6: Implementing the solution. Seeing the job through to conclusion is necessary, with
appropriate contingency planning in case some of the new ideas do not quite work out.

Step 7: Evaluating the solution. Reviewing the results is very important, that will be sure the problem
really has been solved.

Conclusion:

By study, I found that the structured problem solving play important role in total quality
management, Management should setup the common structured problem solving process for the
organization to solve the problem.

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