ICT: CSS

Name:
________________________________

Grade & Sec.:

________________________________

Computer System
Servicing
for Digital learners Asia Academic School
Don MC Enriquez Drive, Don Alfaro
St. Tetuan Zamboanga City
ICT Tools for Digital Learners1
M.M. Ayesha Allian-Schuck
ICT Teacher
ASIA ACADEMIC SCHOOL
1. Introduction to Computer System Servicing
➢ The relevance of CSS in Today's industry

In today’s industry, almost every establishment needs the assistance of technology and
uses technology in almost every aspect of the workflow. These establishments and businesses
are now transitioning their services towards the use of information technology to promote them.

The demand for personnel who offers computer servicing and repair continues to rapidly
increase as industries changes automate their process. With that being said, these sectors
require individuals that are capable of adapting to the ever-increasing demand for support for
those technologies.
In most cases, companies that provide services such as internet connections,
telecommunication and the like have technology that requires repairs and maintenance.
Computer hardware, Network Infrastructure, and Computer Equipment are some of the
technologies that need the expert care of Computer System Servicing personnel.

What is Computer System Servicing?

Computer Systems Servicing (CSS NCII) is the upgraded version of
what is then called Computer Hardware Servicing (CHS NCII)
qualification. During the late CHS, the qualification was said to be of
the NCII level, meaning that in a ranking basis, it is the baseline level.

This consists of competencies that an aspirant must

possess to enable to install and configure computers systems,
set-up computer networks and servers, and to maintain and repair
computer systems and networks.

This course is designed to develop knowledge, skills, and attitudes

of a Computer Service Technician in accordance with industry
standards. It covers basic and common competencies such as
installing, maintaining, configuring, and diagnosing computer
systems and networks.

ICT Tools for Digital Learners 2

M.M. Ayesha Allian-Schuck
ICT Teacher
ASIA ACADEMIC SCHOOL
 ➢ What are the Opportunities for CSS aspirants?
Since society is now becoming more technology-driven and technology-dependent, it is no
wonder that more and more establishments are in need of the expertise of computer service
providers. The Computer Systems Servicing trains its learners with competencies that will allow
them to diagnose and troubleshoot PC systems and software issues, as well as restoring its
parts to return the device to its normal function.

Here are Oportunities for CSS aspirants:

2. USE OF HAND TOOLS

ICT Tools for Digital Learners 3

M.M. Ayesha Allian-Schuck
ICT Teacher
ASIA ACADEMIC SCHOOL
 ➢ 2.1 Prepare Hand Tools

A tool is a handheld device that aids in accomplishing a task. Tools range from a traditional
metal cutting part of a machine to an element of a computer program that activates and controls a
particular function.

Safe Use of tools

Once selected, use the tool for the purpose for which it was designed. Not all tools
come with detailed instructions, but there are those that do spell out the safety ―Do’s and
Don’ts for your safety. If there are set-up/use options, operator judgment must always
be based on what is the safest way to use the tool.

Environmental Safety and Health Program requires the following:

 All tools be kept in good condition with regular maintenance

 The right tool be used for the job
 Each tool be examined before use AND damaged or defective tools NOT to be used
 Tools be operated according to manufacturer’s instructions
 The right protective equipment for the tool and activity be used

➢ HARDWARE TOOLS

To complete hardware repairs, it is important to have a toolkit that should contain all of the
necessary tools. As you gain experience, you will learn which tools to have available for
different types of jobs. Hardware tools are grouped into these four categories:

 Electro-Static Discharge (ESD) tools

 Hand tools
 Cleaning tools
 Diagnostic tools

➢ Electro-Static Discharge (ESD) Tools

Static electricity is easily generated by friction on carpets, tile flooring, clothing, hair, fabric, etc.
The friction of moving air alone will charge suspended particles and cause the buildup of static
electrical charges on people and objects in the environment. Grounded antistatic work mats used with
antistatic wrist straps provide the most basic means for the controlled discharge of electrostatic
electricity.

➢ Examples of ESD Tools:

Anti-static wrist strap

– used to prevent ESD damage to computer equipment.
The purpose of an antistatic wrist strap is to equalize
the electrical charge between you and the equipment.

Anti-static mat
– used to stand on or place hardware on to prevent static
electricity from building up.
An antistatic mat is slightly conductive. It works by
drawing static electricity away from a component and
transferring it safely from equipment to a grounding point.

ICT Tools for Digital Learners 4

M.M. Ayesha Allian-Schuck
ICT Teacher
ASIA ACADEMIC SCHOOL
➢ Hand Tools

A hand tool is a device for performing work on a material or a physical system using
only hands. The hand tools can be manually used e mploying force, or electrically powered,
using electrical current.

➢ Examples of Hand Tools:

Flat head screwdriver

– used to loosen or tighten slotted screws.
Use a flat head screwdriver when you are working with a
slotted screw. Do not use a flat
head screwdriver to remove a Phillips head screw.

Philips head screwdriver

– used to loosen or tighten crosshead screws.
Use a Phillips head screwdriver with crosshead screws.
Do not use this type of screwdriver to puncture anything.

Torx screwdriver
- used to loosen or tighten screws that have a star-like
depression on the top, a feature that is mainly found on laptop.

Hex driver
– sometimes called a nut driver, is used to tighten nuts in
the same way that a screwdriver tightens screws.
Use a hex driver to loosen and tighten bolts that have a
hexagonal (six-sided) head. Hex bolts should not be over-
tightened because the threads of the bolts can be stripped.

Needle-nose plier
– used to hold small parts.

Wire cutter
– used to strip and cut wires.

Tweezers
– used to manipulate small parts.

Part retriever
– used to retrieve parts from location that are to small for
your hand to fit.

ICT Tools for Digital Learners 5

M.M. Ayesha Allian-Schuck
ICT Teacher
ASIA ACADEMIC SCHOOL
 Flashlight
– used to light up areas that you cannot see well.

➢ Cleaning Tools

Having the appropriate cleaning tools is essential when maintaining or repairing

computers. Using these tools ensures that computer components are not damaged during
cleaning.

➢ Examples:

Lint-free cloth
– used to clean different computer components without
scratching or leaving debris.

Compressed air
– used to blow away dust and debris from different
computer parts without touching the components.

Cable ties
– used to bundle cables neatly inside and outside of a
computer.

Parts organizer
– used to hold screw, jumpers, fasteners and other small
parts and prevents them from getting mixed together.

➢ Diagnostic Tools

Computers are easier to use and more dependable with each new generation of
hardware and operating system update, but that doesn't mean they're problem-free. Here's the
most popular tools for diagnosing your computer problems:

ICT Tools for Digital Learners 6

M.M. Ayesha Allian-Schuck
ICT Teacher
ASIA ACADEMIC SCHOOL
 Multimeter
– used to test the integrity of circuits and the quality of
electricity in computer components.

Loopback Adapter
– used to test the functionality of computer ports.

➢ 2.2 Use appropriate Hand tools and test equipment

A technician needs to be able to properly use each tool in the toolkit. This topic covers
many of the various hand tools used when repairing computers.
Keeping computers clean inside and out is a vital part of a maintenance program. Dirt can
cause problems with the physical operation of fans, buttons, and other mechanical components.
On electrical components, an excessive buildup of dust will act like an insulator and trap the
heat. This insulation will impair the ability of heat sinks and cooling fans to keep components cool,
causing chips and circuits to overheat and fail.

➢ Computer Cases and Monitors

Clean computer cases and the outside of monitors with a mild cleaning solution on a damp,
lint-free cloth. Mix one drop of dishwashing liquid with four ounces of water to create the
cleaning solution. If any water drips inside the case, allow enough time for the liquid to dry
before powering on the computer.

➢ LCD Screens
Do not use ammoniated glass cleaners or any other solution on an LCD screen, unless the
cleaner is specifically designed for the purpose. Harsh chemicals will damage the coating on
the screen. There is no glass protecting these screens, so be gentle when cleaning them
and do not press firmly on the screen.

➢ CRT Screens
To clean the screens of CRT monitors, dampen a soft,
clean, lint-free cloth with distilled water
and wipe the screen from top to bottom. Then use a soft,
dry cloth to wipe the screen and remove any streaking after
you have cleaned the monitor.

➢ Keyboard
Clean a desktop keyboard with compressed air or a
small, hand-held vacuum cleaner with a brush attachment.

➢ Mouse
Use glass cleaner and a soft cloth to clean the outside of the mouse. Do not spray glass
cleaner directly on the mouse.

ICT Tools for Digital Learners 7

M.M. Ayesha Allian-Schuck
ICT Teacher
ASIA ACADEMIC SCHOOL
➢ 2.3 Maintain Hand tools

All tools and equipment must be properly

maintained so that workers are not endangered.
Regulations require inspections of tools,
machines and equipment before use.
Preventive maintenance is the systematic care
and protection of tools, equipment and
machines in order to keep them in a safe, usable
condition, limit downtime and extend
productivity. We must always be aware that
maintenance tasks themselves are potentially
hazardous and can result in injury. The
successful maintenance program is:
• well organized and scheduled,
• controls hazard,
• defines operational procedures, and
• trains key personnel.

➢ PROPER STORAGE OF TOOLS, PARTS, AND EQUIPMENT

To ensure that tools and equipment remain in good condition and last for a long time, store
them properly. Properly stored tools and equipment will be easy to find when needed and are
less likely to be lost.

➢ Good practices include:

• Parts should be properly stored and labeled (Figure 1).
• Tools should be properly placed on the board, and labeled (Figure 2). Consider
drawing the shapes of the tools on the board so that they always get put back in the same
position.
• Use bins for storing small parts (Figure 3).
• Consider making an individual (or individuals) responsible for the good maintenance
of tools and parts.

Figure 1. Figure 2. Figure 3.

➢ Benefits:
• Tools and parts are kept in good condition and are easy to find
• Costs are reduced.
• Productivity is increased because time is not wasted looking for tools, parts and equipment.
• Workshop staff develop a sense of responsibility and pride in their work.

ICT Tools for Digital Learners 8

M.M. Ayesha Allian-Schuck
ICT Teacher
ASIA ACADEMIC SCHOOL
4. PERFORM MENSURATION AND CALCULATION

Bit - a fundamental unit of information having just two possible values, as either of the binary
digits 0 or 1.
Byte - a unit of digital information in computing and telecommunications that most
commonly consists of eight bits.
Booting – starting (a computer) by loading an operating system from a disk.
Electronic storage - a device for recording (storing) information (data).
Firewire - Apple Computer's version of a standard, IEEE 1394, High Performance Serial
Bus, for connecting devices to your personal computer.
Hot-swappable - the connection and disconnection of peripherals or other components
without interrupting system operation.
Interface - the point of interaction or communication between a computer and any other
entity, such as a printer or human operator.
Laser - a device that emits light (electromagnetic radiation) through a process of optical
amplification based on the stimulated emission of photons.
Magnetic platter - a thin, high precision disk that is coated on both sides with a high
precision magnetic material and which is used in a hard disk drive
(HDD) to store data.
Memory module - a narrow printed circuit board that holds memory chips.
Magnetic storage media - any storage medium in which different patterns of magnetization
are used to represent stored bits or bytes of information
Operating system - a set of programs that manage computer hardware resources and
provide common services for application software.
Optical storage media - any storage in which data is written and read with a laser for
archival or backup purposes.
HDD – hard disk drive

IDE - Integrated Drive Electronics

➢ DIGITAL REPRESENTATION
Within a computer, information is represented and stored in a digital binary format. The term
bit is an abbreviation of binary digit and represents the smallest piece of data. Humans interpret
words and
pictures; computers interpret only patterns of bits.
A bit can have only two possible values, a one digit (1) or a zero digit (0). A bit can be used to
represent the state of something that has two states. For example, a light switch can be either On or
Off; in binary representation, these states would correspond to 1 and 0, respectively.
Computers use binary codes to represent and interpret letters, numbers and special
characters with bits. A commonly used code is the American Standard Code for Information
interchange (ASCII). With ASCII, each character is represented by a string of bits. For example:

Capital letter: A = 01000001

Number: 9 = 00001001
Special character: # = 00100011

Each group of eight bits, such as the representations of letters and numbers, is known as a
byte. Codes can be used to represent almost any type of information digitally:
• computer data
• graphics
• photos
• voice, video, and music.

ICT Tools for Digital Learners 9

M.M. Ayesha Allian-Schuck
ICT Teacher
ASIA ACADEMIC SCHOOL
➢ CONVERT DECIMAL NUMBERS TO BINARY

To convert a decimal number to binary, all you have to do is divide the number by 2. Get the
quotient and the remainder. Bring down the quotient, divide it by 2, and get the quotient and
remainder again. Do it repeatedly until the quotient results to 0. Copy the remainder from bottom
to top, and that is the binary equivalent.

ICT Tools for Digital Learners 10

M.M. Ayesha Allian-Schuck
ICT Teacher
ASIA ACADEMIC SCHOOL
Name: _________________________________________
Grade: _________________________________________

Activity 1:
Let’s Remember
Instruction: Read the following statement below. Write your answers in the space provided
below.

1. In your own words, explain what Computer System Servicing is?

a. ____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
___________________________________________________________________.

b) How can you utilize Computer System Servicing in your day-to-day life?

a. ____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________.

c) State at least two relevance of Computer System Servicing in today’s Technological

Industry.

a. ____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
___________________________________________________________________.

Activity 2:

A. Direction. Write TRUE if the statement is correct and FALSE if it is wrong. Write
your answers on a separate sheet of paper.

_______ 1. Selecting the best tool for each task requires training in the proper use of
the tools, field experience in their safe use, and following the manufacturer’s
guidance and instructions for that specific tool.

_______ 2. When obtaining the tool, all the associated tooling and consumable parts,
as recommended by the manufacturer, must be included.

_______ 3. The safe use of a tool depends on using the tool for the purpose for which it
was designed and also for other purposes where it can be used as
substitute where tool is not available.

_______ 4. All tools should be kept in good condition with regular maintenance.

_______ 5. Preparing for a task includes only knowing the task to be done.

_______ 6. Preparing for a task includes also the sequence of tasks to be done.

ICT Tools for Digital Learners 11

M.M. Ayesha Allian-Schuck
ICT Teacher
ASIA ACADEMIC SCHOOL
Name: _________________________________________
Grade: _________________________________________

B. Direction. Complete the computer cleaning chart shown below.

COMPONENTS TO CLEAN CLEAN WITH:

C
Computer case and outside monitor Mild cleaning solution and lint free cloth (sample)
omp
uter
Keyboard
Syst
Mouse ems
LCD screen Serv
icin
CRT screen g
Heat sink (CS
S
RAM
NCII)
is Y
Activity 3:
A. Direction. Match items on Column A with Column B. Write your answers on a separate
sheet of paper.
___ 1. Chips that are located on the motherboard. A. Registers
___ 2. A magnetic storage device that is installed inside the computer. B. Flash drive or Thumb drive

___ 3. Early drive controller interface that connects computers and C. Read-only memory
hard disk drives which an interface that uses a 40-pin connector.
___ 4. Temporary storage for data and programs that are being D. IDE
accessed by the CPU.
___ 5. A storage device that uses lasers to read data on the optical E. Floppy drive
media.
___ 6. A storage device that uses removable 3.5- inch disks. F. Random access memory
___ 7. Soldered the memory chips on a special circuit board. G. Optical drive

___ 8. A removable storage device that connects to a USB port. H. DDR

___ 9. Memory cells built right into the CPU that contain specific data I. Hard drive
needed particularly the Arithmetic and Logic Unit.
___ 10. Technology that doubles the maximum bandwidth of SDRAM. J. Memory module

iscalledomputHardware Servicing (CHS NCII) qualification. During the late CHS,

B. Direction. Convert the decimal numbers shown below to binary. Perform checking to verify
answers. As
1) 19
2) 28
3) 37
4) 60
5) 86
6) 40
7) 45
8) 90
9) 25
10) 95the NCII level, meaning that in a ranking basis, it is the baseline level.

ICT: Computer System Servicing for Digital Learners 12

Farhana Jealyn Kalbi
ICT Teacher
ASIA ACADEMIC SCHOOL
 This consists of competencies that an aspirant must possess to enable to install and
configure computers systems, set-up computer networks and servers, and to maintain and
repair computer systems and networks.

This course is designed to develop knowledge, skills, and attitudes of a Computer

Service Technician in accordance with industry standards. It covers basic and common
competencies such as installing, maintaining, configuring, and diagnosing computer
systems and networks.

ICT: Computer System Servicing for Digital Learners 13

Farhana Jealyn Kalbi
ICT Teacher
ASIA ACADEMIC SCHOOL