Direct Debit Request

Service Agreement

Definitions account means the account held at your financial institution from
which we are authorised to arrange for funds to be debited.

agreement means this Direct Debit Request Service Agreement

between you and us.

business day means a day other than a Saturday or a Sunday or a

public holiday listed throughout Australia.

debit day means the day that payment by you to us is due.

debit payment means a particular transaction where a debit is made.

direct debit request means the Direct Debit Request between us and
you (and includes any Form PD-C approved for use in the transitional
period).

transitional period means the period commencing on the industry

implementation date for Direct Debit Requests (currently 31 March
2000) and concluding 12 calendar months from that date.

us or we means Melbourne Inner City Management Pty. Ltd. A.B.N.

39 060 312 012 (hereinafter referred to as Melbourne Inner City
Management) you have authorised by signing a direct debit request.

you means the customer who signed the direct debit request.

your financial institution is the financial institution where you hold the
account that you have authorised us to arrange to debit.

1. Debiting your account

1.1 By signing a direct debit request, you have authorised us to

arrange for funds to be debited from your account. You should refer
to the direct debit request and this agreement for the terms of the
arrangement between us and you.

1.2 We will only arrange for funds to be debited from your account as
authorised in the direct debit request.

1.3 If the debit day falls on a day that is not a business day, we may
direct your financial institution to debit your account on the following
business day.

If you are unsure about which day your account has or will be
debited you should ask your financial institution.

2. Changes by us

2.1 We may vary any details of this agreement or a direct debit request
at any time by giving you at least fourteen (14) days’ written notice.

2.2 We will provide at least 60 days written notice by registered post of

a Rent Increase in accordance with the Residential Tenancies Act
1997 (RTA), and the debit amount will increase on the specified
date and amount as indicated in the notification.
3. Changes by you

3.1 Subject to 3.2 and 3.3, you may change the arrangements under a direct debit
request by contacting us on 03-9697 8888 or contacting your Financial institution

If you wish to stop or defer a direct payment you must notify us in writing at least
3.2 seven days (7) days before the next debit day. This notice should be given to us
in the first instance. All requests for such stops or cancellations may be directed
to the Direct User or the Ledger Financial institution.

3.3 You may also cancel your authority for us to debit your account at any time by
giving us seven days (7) days notice in writing before the next debit day.
This notice should be given to us in the first instance,. All requests for such
stops or cancellations may be directed to the Direct User or the Ledger
Financial institution.

4. Your obligations

4.1 It is your responsibility to ensure that there are sufficient clear

funds available in your account to allow a debit payment to be
made in accordance with the direct debit request.

4.2 You have been informed that your rental payments to

Melbourne Inner City Management are via direct debit only. You
have agreed that Melbourne Inner City Management has the
authority to deduct the monthly rental due, plus any outstanding
rental owing at the end of the tenancy from your nominated direct
debit account.
4.3
It is important to note that if your rental is to be split between
tenants the amount entered is based on a percentage of the
monthly rent owing, and due to the system percentage rounding it
may vary by up to $0.50 cents either side of the specified amount.

4.4
If there are insufficient clear funds in your account to meet a debit
payment:

(a) you may be charged a fee and/or interest by your financial

institution;

(b) you must arrange for the debit payment to be made by another
method or arrange for sufficient clear funds to be in your account
within 3 business days so that we can process the debit payment.

4.5 You should check your account statement to verify that the amount
debited from your account are correct.

4.6 If Melbourne Inner City Management is liable to pay goods and

services tax (“GST”) on a supply made in connection with this
agreement, then you agree to pay Melbourne Inner City
Management on demand an amount equal to the consideration
payable for the supply multiplied by the prevailing GST rate.
5. Dispute

5.1 If you believe that there has been an error in debiting your account,
you should notify us directly on 03-9697 8888 as soon as possible
so that we can resolve your query more quickly. To dispute any
direct debit item with the Debit User and the dispute resolutions
process to apply between them, and advise the customer that
claims may also be directed to the ledger Financial institution

5.2 If we conclude as a result of our investigations that your account

has been incorrectly debited we will respond to your query by
arranging for your financial institution to adjust your account
accordingly. We will also notify you in writing of the amount by
which your account has been adjusted.

5.3 If we conclude as a result of our investigations that your account

has not been incorrectly debited we will respond to your query by
providing you with reasons and any evidence for this finding.

5.4 If we cannot resolve the matter you can still refer it to your financial
institution which will obtain details from you of the disputed
transaction and may lodge a claim on your behalf.

6. Accounts

You should check:

(a) with your financial institution whether direct debiting is available

from your account as direct debiting is not available on all accounts
offered by financial institutions.

(b) your account details which you have provided to us are correct
by checking them against a recent account statement; and

( c) with your financial institution before completing the direct debit

request if you have any queries about how to complete the direct
debit request.

7. Confidentially

7.1 We will keep any information (including your account details) in

your direct debit request confidential. We will make reasonable
efforts to keep any such information that we have about you secure
and to ensure that any of our employees or agents who have
access to information about you do not make any unauthorised
use, modification, reproduction or disclosure of that information.

7.2 You consent to us disclosing the information in this form to persons

outside the Central Equity Group solely for the purposes of
assessing this request.
 7.3 We will endeavour to maintain the confidentiality of all information
provided in this form. For more information about our privacy policy,
please refer to the privacy statement at www.micm.com.au

7.4 We will only disclose information that we have about you:

(a) to the extent specifically required by law; or

(b) for the purpose of this agreement (including disclosing

information in connection with any query or claim).

8. Notice

8.1 If you wish to notify us in writing about anything relating to this

agreement, you should write to Melbourne Inner City Management,
Level 1, 178 City Road, Southbank VIC 3006

8.2 We will notify you by sending a notice in the ordinary post to the
address you have given us in the direct debit request.

8.3 Any notice will be deemed to have been received two business
days after it is posted.
 Direct Debit Request Form
Property Management

Request and Authority to Debit the account named below

and pay to Melbourne Inner City Management Pty. Ltd. A.B.N. 39 060 312 012
of 178 City Road, Southbank, Victoria, 3006

Request and Authority to

debit Lease Holders Surname or Company Name

Lease Holders Given Names or ACN/ARBN _(“you”)

Request and authorise Melbourne Inner City Management Pty.Ltd. User ID. No. 103600 to
arrange for any amount Melbourne Inner City Management Pty. Ltd. May debit or charge
you to be debited through the Bulk Electronic Clearing System from an account held at the
financial institution identified below subject to the terms and conditions of the Direct Debit
Request Service Agreement [and any further instructions provided below].
Insert the name and
address of financial Financial Institution Name
institution at which
account is held Address

Insert details of account

to be debited Name/s of account holder/s

BSB Number | | | _| - |_ | |_ |

Account Number |_ | _| | | | _| _| | |

Acknowledgement
By signing this Direct Debit Request you acknowledge the following terms and conditions:
• Having read and understood the terms and conditions governing the debit
arrangements between you and Melbourne Inner City Management Pty. Ltd. as set
out in this Request and in your Direct Debit Request Service Agreement.
• The Direct Debit will be deducted 3 days prior to the rental due date.
• It is your responsibility to ensure the bank account information supplied to us is
correct by checking it against a recent statement from your Financial Institution.
Direct Debiting is not available on all bank accounts Upon the notification of a
Rental Increase in accordance with the Residential Tenancies Act 1997, the Debit will
increase to the amount specified, and authorise Melbourne Inner City Management
Pty. Ltd to adjust the Monthly debit amount accordingly.

Monthly amount to be
debited  The monthly amount to be debited is:

$|_ | | | |- | | |
Monthly Rental (amount in words)

Direct Debit to commence: / /

Insert your signature and

rental property address Account Holder/s Signature
(If signing for a company, sign and print full name and capacity for signing eg. Director)

Rental Property Address

Date / /

You consent to us disclosing the information in this form to persons outside the Central Equity Group solely for the purposes of assessing this request.
We will endeavour to maintain the confidentiality of all information provided in this form. For more information about out privacy policy,
please refer to the privacy statement at www.micm.com.au