D129: DEMO OF ISO 20000-1:2011 Document Kit

Price 450 USD Total editable documentation package for quick ISO 20000
certification
Complete editable document tool kit (ITSMS plan, procedures, policies, formats, SOPs,
job descriptions audit checklist etc.)

Web site: www.Globalmanagergroup.com

Chapter-1.0 CONTENTS OF ISO 20000-1:2011 DOCUMENT KIT
(More than130 document files)
A. The Total Editable Document kit has 7 main directories as below
in Ms. Word / Ms. Excel.

ISO 20000-1:2011 Document kit for stage représentation

Sr.
List of Directory Document of Details
No.
02 Files - 50 Pages in Ms. Word and process
1. ITSMS Plan
flow in image
2. Procedures 19 procedures – 140 pages in Ms. word
3. Policies 14 policies - 21 pages in Ms. Word
Standard Operating Procedures
4. 09 SOPs – 35 pages in Ms. word
(SOPs)
24 Job Descriptions – 35 pages in Ms. Word
5. Job Descriptions and 1 roles and responsibilities with
organization chart
Formats / Templates 69 formats for approx 110 pages in Ms. Word
Name of Departments / Excel

Admin (Admin) 12 formats in Ms. Word / Excel

HW 06 formats in Ms. Word / Excel

Information Security (IS) 02 formats in Ms. Word / Excel

6.
Marketing (MKT) 02 formats in Ms. Word / Excel

Purchase (PUR) 05 formats in Ms. Word / Excel

Service (SER) 17 formats in Ms. Word / Excel

SMS 17 formats in Ms. Word / Excel

Training (TRG) 08 formats in Ms. Word / Excel

7. Audit Checklist 02 files of more than 750 questions

Total 135 files - 390 pages quick download in editable form by e delivery
To get more information about ISO 20000 Documentation kit Click Here
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 D129: DEMO OF ISO 20000-1:2011 Document Kit
Price 450 USD Total editable documentation package for quick ISO 20000
certification
Complete editable document tool kit (ITSMS plan, procedures, policies, formats, SOPs,
job descriptions audit checklist etc.)

Web site: www.Globalmanagergroup.com

B. ISO 20000-1:2011 requirement wise documents list:
Document No. Document Title
Project resources
Section 04. Service management system general requirements
Section 4.1 Management responsibility
4.1.1 Management commitment
ITSMS/01 Service management system plan
F/SER/13 Key performance indicator template
F/SMS/11 Management Review Minutes Of Meeting
4.1.2 Service management policy
ITSMS/01 Service management system plan
Policy/13 Service Management Policy
F/SMS/17 Objective Monitoring Sheets
4.1.3 Authority, responsibility and communication
PRO/01 Procedure for communication
F/Admin/12 Job Description( Filled for all category)
4.1.4 Management representative
Process/01 Process chart
F/SMS/09 Process Improvement Form
F/Admin/12 Job Description (Filled for M.R.)
F/HW/03 Assets Register
Section 4.2 Governance of processes operated by other parties
Process/01 Process chart
Section 4.3 Documentation management
4.3.1 Establish and maintain documents
Process/01 Service management process charts and all documents
ITSMS/01 Service management system plan
4.3.2 Control of documents
PRO/02 Procedure for document control
F/SMS/01 Master List And Distribution List Of SMS Documents
F/SMS/02 Change Request Form
F/SMS/10 Change Control Log
4.3.3 Control of records
PRO/03 Procedure for control of records
F/SMS/04 Master List Of Records
Section 4.4 Resource management
4.4.1 Provision of resources
F/MKT/01 Customer Feed Back Form
4.4.2 Human resources
PRO/18 Procedure for training
SOP/04 Personnel Recruitment
F/Admin/05 Experience, Personal Information & Assessment Chart (EPIAC)
F/TRG/01 Training Calendar

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 D129: DEMO OF ISO 20000-1:2011 Document Kit
Price 450 USD Total editable documentation package for quick ISO 20000
certification
Complete editable document tool kit (ITSMS plan, procedures, policies, formats, SOPs,
job descriptions audit checklist etc.)

Web site: www.Globalmanagergroup.com

F/TRG/02 Employees Competence Report
F/TRG/03 Induction Training Report
F/TRG/04 Training Report
F/TRG/05 Skills Matrix Sheet
F/TRG/06 Requisition For Training
Section 4.5 Establish and improve the SMS
4.5.1 Define scope
ITSMS/01 Service management system plan
4.5.2 Plan the SMS (Plan )
ITSMS/01 Service management system plan
4.5.3 Implement and operate the SMS (Do)
SOP/05 Service Reporting
F/SER/03 Risk Management And Tracking Sheet
Roles and responsibilities
4.5.4 Monitor and review the SMS (Check)
PRO/04 Procedure for internal audit
F/SMS/06 Audit Plan / Programme
F/SMS/07 Internal SMS Audit Non-Conformity Report
F/SMS/08 Audit Checklist Report
F/SMS/12 Internal Quality Audit - Observation Sheet
PRO/08 Procedure for Management Review
F/SMS/13 Agenda For Management Reviews
4.5.5 Maintain and improve the SMS (Act)
PRO/05 Procedure for improvements
PRO/06 Procedure for service management
F/SMS/03 Corrective Action Report/Preventive Action Report
F/SMS/16 SMS Non-Conformance Report Log
F/SMS/05 Service Improvement Plan
F/SMS/09 Process Improvement Form
F/SER/02 Component Failure Impact Analysis
Section 05. Design and transition of new or changed services
Section 5.1 General
Policy/06 Change Management Policy
Section 5.2 Plan new or changed services
F/SER/05 Change Request Forms
PRO/07 Procedure for delivery of new changes
Section 5.3 Design and development of new or changed services
F/TRG/02 Employees Competence Report
F/Admin/09 Human Resource Requisition Form
F/PUR/02 Office Supplies Request Form
F/PUR/03 Purchase Request Form
F/TRG/06 Requisition For Training
Section 5.4 Transition of new or changed services
F/SER/14 Service acceptance criteria template

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 D129: DEMO OF ISO 20000-1:2011 Document Kit
Price 450 USD Total editable documentation package for quick ISO 20000
certification
Complete editable document tool kit (ITSMS plan, procedures, policies, formats, SOPs,
job descriptions audit checklist etc.)

Web site: www.Globalmanagergroup.com

F/SER/08 Customer Service Report
Section 06. Service delivery processes
Section 6.1 Service level management
F/SER/06 Operational Level Agreement Template
F/SER/17 Service catalogue
F/SER/16 Service level agreement
F/SER/06 Service Management Policy
Section 6.2 Service reporting
SOP/05 Service Reporting
F/SER/08 Customer Service Report
F/MKT/02 Customer Complaint Report
Section 6.3 Service continuity and availability management
6.3.1 Service continuity and availability requirements
PRO/09 Procedure for service continuity
SOP/03 Service Continuity Testing
SOP/06 Risk Management
6.3.2 Service continuity and availability plans
PRO/19 Procedure for availability management
Policy/01 Availability Management Policy
F/SER/09 Availability Plan template
F/SER/03 Risk Management And Tracking Sheet
6.3.3 Service continuity and availability monitoring and testing
F/SER/15 Service continuity plan template
F/SMS/15 Business Continuity Test Report
Section 6.4 Budgeting and accounting for services
PRO/10 Procedure for Budgeting and Accounting Services
Policy/04 Budgeting and Accounting Policy
Section 6.5 Capacity management
PRO/11 Procedure for Capacity Management
Policy/05 Capacity Management Policy
F/SER/07 Capacity Planning
F/Admin/09 Human Resource Requisition Form
F/SER/10 Capacity Plan template
Section 6.6 Information security management
6.6.1 Information security policy
PRO/17 Procedure for organization security
Policy/09 Information Security Policy
F/SER/03 Risk Management And Tracking Sheet
6.6.2 Information security controls
Policy/02 Visitor Policy
SOP/02 e mail and messenger use
Policy/10 Internet Policy
SOP/01 SOP for Group Internet and IT resource use procedure
F/Admin/01 Visitor Entry Register

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 D129: DEMO OF ISO 20000-1:2011 Document Kit
Price 450 USD Total editable documentation package for quick ISO 20000
certification
Complete editable document tool kit (ITSMS plan, procedures, policies, formats, SOPs,
job descriptions audit checklist etc.)

Web site: www.Globalmanagergroup.com

F/Admin/03 Employment confidentiality and Non-competition agreement
F/HW/02 Preventive Maintenance Form
F/HW/03 Assets Register
F/HW/04 Software License Control Form
F/HW/05 Backup Strategy Form
F/IS/02 New User Creation Form
6.6.3 Information security changes and incidents.
F/SMS/16 Non-Conformance Report Log
F/HW/06 Hardware Modification Impact Assessment
F/IS/01 Incident Types & Max Permissible Limit
F/SER/03 Risk Management And Tracking Sheet
Section 07. Relationship processes
Section 7.1 Business relationship management
PRO/13 Procedure to Manage service complaints
SOP/07 Business Relationship Management
F/SER/17 Service catalogue template
F/SER/12 Contract template
F/MKT/01 Customer Feed Back Form
F/MKT/02 Customer Complaint Report
Section 7.2 Supplier management
RPO/14 Procedure for Supplier management
Policy/14 Supplier Management Policy
F/PUR/01 Purchase Order
F/PUR/02 Office Supplies Request Form
F/PUR/03 Purchase Request Form
F/PUR/04 Purchase Request Flow Register
F/PUR/05 Supplier confidentiality and Non-competition agreement
Section 08. Resolution processes
Section 8.1 Incident and service request management
PRO/12 Procedure for incident management
Policy/08 Incident Management Policy
F/Admin/10 Record Of Disciplinary Action
Section 8.2 Problem management
PRO/15 Procedure for problem management
Policy/11 Problem Management Policy
F/SER/04 Issue Log
F/HW/01 Breakdown History Card
F/SER/05 Change Request Forms
Section 09. Performance Evaluation
Section 9.1 Configuration management
PRO/16 Procedure for configuration Management
Policy/07 Configuration Management Policy
F/SER/11 Configuration Plan template
Section 9.2 Change management

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 D129: DEMO OF ISO 20000-1:2011 Document Kit
Price 450 USD Total editable documentation package for quick ISO 20000
certification
Complete editable document tool kit (ITSMS plan, procedures, policies, formats, SOPs,
job descriptions audit checklist etc.)

Web site: www.Globalmanagergroup.com

Policy/06 Change Management Policy
SOP/08 Change Control Management
F/SER/05 Change Request Forms
Section 9.3 Release and deployment management
Policy/12 Release Management Policy
SOP/09 Release and Deployment
F/SER/14 Service acceptance criteria template
F/SMS/11 Weekly/Monthly Project Review Minutes Of Meeting
Other guidelines documents
Job description with authority and responsibility given as sample template for more than 24 different categories
ISO 20000-1-2011 Document Matrix complete set compliance set list with reference of documents vs ISO 20000
standard requirements
Detail process flow charts for 11 processes of service management for easy understanding
Gap Analysis tool kit: Ready to use more than 110 questions to carry out gap analysis based on ISO 20000
Audit Checklist: ISO 27001-2013 requirements audit checklist
Document List: Category wise list of all documents
Note:
1. Abbreviations used in above documents
2. 1. PRO: ISO 20000 procedures 2. Policy: Policy documents 3. SOP: Standard operating procedures 4.
F: Formats/Records to maintain records

Part: B Documentation:-
Our document kit is having sample documents required for implementation of ISO 20000-1:2011.
The documents are prepared by the highly experienced team of people with rich experience of
process improvement and process enhancement and many companies are appraised successfully
under ISO 20000-1:2011 with our help. You need to study the document kit and do necessary
changes as per your company need and within 1 week your entire documents are ready as well as
your team will got many ideas to optimize your process performances to reduce the cost and effort
to increase the profits with all necessary suggestions and your total documents are ready. If many
forms you do not want to use then do not take it but for good system we had given all type of
templates and organization use it as per their need and many organization are certified globally in
1st trial with the help of our documents from any kind of stringent lead appraisal audit.
Under this directory many files are made in word Document as per the details listed below. All the
documents are related to ISO 20000-1:2011 for and user can edit it in line with their own processes.
1. ITSMS Plan:
It includes the complete IT service management system plan with interlnikage of various processes and
reference of procedures, ITSMS policy and objectives. It covers the frame work to fulfill the service
requirements.
2. Procedures (19 Procedures):
It covers sample copy of procedures covering all the specific practice areas of 19 processes. Our
procedures help the organization to make the best system and quick process improvements. All procedures
are listed below.

List of Procedures (19 procedures)

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 D129: DEMO OF ISO 20000-1:2011 Document Kit
Price 450 USD Total editable documentation package for quick ISO 20000
certification
Complete editable document tool kit (ITSMS plan, procedures, policies, formats, SOPs,
job descriptions audit checklist etc.)

Web site: www.Globalmanagergroup.com

Sr. Procedure
Name of Procedure Total Pages
No. No.
1. PRO/01 Procedure for communication 04
2. PRO/02 Procedure for document control 10
3. PRO/03 Procedure for control of records 04
4. PRO/04 Procedure for internal audit 09
5. PRO/05 Procedure for improvements 06
6. PRO/06 Procedure for service management 13
7. PRO/07 Procedure for delivery of new changes 08
8. PRO/08 Procedure for Management Review 06
9. PRO/09 Procedure for service continuity 13
10. PRO/10 Procedure for Budgeting and Accounting Services 07
11. PRO/11 Procedure for Capacity Management 05
12. PRO/12 Procedure for incident management 15
13. PRO/13 Procedure for Manage service complaints 03
14. PRO/14 Procedure for Supplier management 07
15. PRO/15 Procedure for problem management 04
16. PRO/16 Procedure for configuration Management 07
17. PRO/17 Procedure for organization security 06
18. PRO/18 Procedure for training 06
19. PRO/19 Procedure for availability management 07
Total Pages  140

3. Policies (14 policies):

It covers sample copy of guidelines covering 14 policies. All policies listed below;
List of Policies (14 policies)
Sr. Guideline
Name of Guidelines Total Pages
No. No.
1. Policy/01 Availability Management Policy 01
2. Policy/02 Visitor Policy 01
3. Policy/03 BRM Policy 01
4. Policy/04 Budgeting and Accounting Policy 01
5. Policy/05 Capacity Management Policy 01
6. Policy/06 Change Management Policy 01
7. Policy/07 Configuration Management Policy 01
8. Policy/08 Incident Management Policy 01
9. Policy/09 Information Security Policy 03
10. Policy/10 Internet Policy 02
11. Policy/11 Problem Management Policy 01

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 D129: DEMO OF ISO 20000-1:2011 Document Kit
Price 450 USD Total editable documentation package for quick ISO 20000
certification
Complete editable document tool kit (ITSMS plan, procedures, policies, formats, SOPs,
job descriptions audit checklist etc.)

Web site: www.Globalmanagergroup.com

12. Policy/12 Release Management Policy 02
13. Policy/13 Service Management Policy 04
14. Policy/14 Supplier Management Policy 01
Total Pages  21
4. Standard Operating Procedures (09 SOPs)
It covers sample copy of sop to link with significant aspects issues in the organization. It takes
care of all such issues and used as a training guide as well as to establish good ITSMS system
and make system in the organization. The samples given are as a guide and not compulsory to
follow and organization is free to change the same to suit own requirements.
List of SOPs
Sr. No. SOP No. Name of SOP Total Page
1. SOP/01 SOP for Group Internet and IT resource use procedure 03
2. SOP/02 e mail and messenger use 03
3. SOP/03 Service Continuity Testing 01
4. SOP/04 Personnel Recruitment 03
5. SOP/05 Service Reporting 03
6. SOP/06 Risk Management 03
7. SOP/07 Business Relationship Management 03
8. SOP/08 Change Control Management 09
9. SOP/09 Release and Deployment 07
Total Pages  35

5. Job Descriptions (24 Job Descriptions)

It covers sample copy of job descriptions covering 24 different categories of person including their
responsibility and authority. All job descriptions listed below;
List of Job Descriptions
Sr. Sr.
Name of Job Description Name of Job Description
No. No.
1. Accounts Manager 2. Networking Engineer
3. Availability Manager 4. Problem Manager
5. Business Development Manager 6. Project Manager
7. Capacity Manager 8. Purchase Manager
9. Change Manager 10. QA Manager
11. Configuration Manager 12. Release and Deployment Manager

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 D129: DEMO OF ISO 20000-1:2011 Document Kit
Price 450 USD Total editable documentation package for quick ISO 20000
certification
Complete editable document tool kit (ITSMS plan, procedures, policies, formats, SOPs,
job descriptions audit checklist etc.)

Web site: www.Globalmanagergroup.com

13. Director 14. Roles and Responsibilities
15. HR Head 16. Service Continuity Manager
17. Incident Manager 18. Service Engineers
19. Information Security Manager 20. Service Reporting Manager
21. Manager Service 22. SLM Manager
23. MR 24. Team Lead
6. Formats (69 Formats)
It covers sample copy of forms required to maintain records as well as establish control and make system in
the organization. The samples given are as a guide and not compulsory to follow and organization is free to
change the same to suit own requirements.
List of Formats (69 Formats)
Sr. Sr.
Format No. Name of Format Format No. Name of Format
No. No.
Employee leaving/transfer/termination
1. F/Admin/01 Visitor Entry Register 2. F/Admin/02
Checklist
Employment confidentiality and
3. F/Admin/03 4. F/Admin/04 Vehicle Requisition Form
Non-competition agreement
Experience, Personal Information
5. F/Admin/05 6. F/Admin/06 Duty Resumption Form
& Assessment Chart (EPIAC)
Employee Performance Appraisal
7. F/Admin/07 8. F/Admin/08 Expense Claim Form
Form
Human Resource Requisition
9. F/Admin/09 10. F/Admin/10 Record Of Disciplinary Action
Form
11. F/Admin/11 Exit Interview Form 12. F/Admin/12 Job Description
13. F/HW/01 Breakdown History Card 14. F/HW/02 Preventive Maintenance Form
15. F/HW/03 Assets Register 16. F/HW/04 Software License Control Form
Hardware Modification Impact
17. F/HW/05 Backup Strategy Form 18. F/HW/06
Assessment
Incident Types & Max Permissible
19. F/IS/01 20. F/IS/02 New User Creation Form
Limit
21. F/MKT/01 Customer Feed Back Form 22. F/MKT/02 Customer Complaint Report
23. F/PUR/01 Purchase Order 24. F/PUR/02 Office Supplies Request Form
25. F/PUR/03 Purchase Request Form 26. F/PUR/04 Purchase Request Flow Register
Supplier confidentiality and Non-
27. F/PUR/05 28. F/SER/01 Service Management Plan
competition agreement
Component Failure Impact
29. F/SER/02 30. F/SER/03 Risk Management And Tracking Sheet
Analysis
31. F/SER/04 Issue Log 32. F/SER/05 Change Request Forms
Operational Level Agreement
33. F/SER/06 34. F/SER/07 Capacity Planning
Template
35. F/SER/08 Customer Service Report 36. F/SER/09 Availability Plan template
37. F/SER/10 Capacity Plan template 38. F/SER/11 Configuration Plan template

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 D129: DEMO OF ISO 20000-1:2011 Document Kit
Price 450 USD Total editable documentation package for quick ISO 20000
certification
Complete editable document tool kit (ITSMS plan, procedures, policies, formats, SOPs,
job descriptions audit checklist etc.)

Web site: www.Globalmanagergroup.com

39. F/SER/12 Contract template 40. F/SER/13 Key performance indicator template
Service acceptance criteria
41. F/SER/14 42. F/SER/15 Service continuity plan template
template
43. F/SER/16 Service level agreement 44. F/SER/17 Service catalogue template
Master List And Distribution List
45. F/SMS/01 46. F/SMS/02 Change Request Form
Of SMS Documents
Corrective Action
47. F/SMS/03 48. F/SMS/04 Master List Of Records
Report/Preventive Action Report
49. F/SMS/05 Service Improvement Plan 50. F/SMS/06 Audit Plan / Programme
Internal SMS Audit Non-
51. F/SMS/07 52. F/SMS/08 Audit Checklist Report
Conformity Report
53. F/SMS/09 Process Improvement Form 54. F/SMS/10 Change Control Log
Weekly/Monthly Project Review Internal Quality Audit - Observation
55. F/SMS/11 56. F/SMS/12
Minutes Of Meeting Sheet
Agenda For Management Minutes Of Management Review
57. F/SMS/13 58. F/SMS/14
Reviews Meeting
59. F/SMS/15 Business Continuity Test Report 60. F/SMS/16 SMS Non-Conformance Report Log
61. F/SMS/17 Objective Monitoring Sheets 62. F/TRG/01 Training Calendar
63. F/TRG/02 Employees Competence Report 64. F/TRG/03 Induction Training Report
65. F/TRG/04 Training Report 66. F/TRG/05 Skills Matrix Sheet
Record Of Training Attended By The
67. F/TRG/06 Requisition For Training 68. F/TRG/07
Employee
69. F/TRG/08 Training Participant’s Feedback Form

7. ISO 20000-1:2011 audit questionnaire and Gap Analysis tool kit (02 files of more than
750 Questions)
There covers audit questions based on ISO 20000-1:2011 requirements as well as for Clausewise
questions and department wise question. It will be very good tool for the auditors to make audit
Questionnaire / clause wise audit Questionnaire while auditing and make effectiveness in auditing. It also
includes more than 110 questions to carry out detail gap analysis of the organization

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 D129: DEMO OF ISO 20000-1:2011 Document Kit
Price 450 USD Total editable documentation package for quick ISO 20000
certification
Complete editable document tool kit (ITSMS plan, procedures, policies, formats, SOPs,
job descriptions audit checklist etc.)

Web site: www.Globalmanagergroup.com

Chapter-2.0 ABOUT COMPANY
Global manager group is a progressive company and promoted by a group of qualified
engineers and management graduates having rich experience of 22 years in ISO
consultancy and management areas. The company serves the global customers through
on-site and off-site modes of service delivery systems. We offer a full range of consulting
services geared towards helping all types of organizations to achieve competitiveness,
certifications and compliance to international standards and regulations. So far we had
more than 1200 clients in more than 45 countries. Our readymade training and
editable document kit helps the client in making their documents easy and make
them complying to related standard faster with the establishment of best processes.
It helps the organization to make the best system with process improvement
concepts and helps the organization to get best performances in terms of reduction
in costing, efforts and get the things done timely with Quality product. Thus it helps
the organization to give full value for money and pay back of our product is less
than 2 month.
1. Our promoters and engineers have experience of more than 1200 companies globally for
management training, ISO consultancy, process improvement concept implementation and
ISO series consultancy. We had clients in more than 45 countries.
2. Highly qualified 40 team members (M.B.A., Degree engineers) and owner is having rich
professional experience (since 1991).
3. We have 100% success rate for global standards certification including ISO of our clients
from reputed certifying body and branded image and leading name in the market.
4. Suggest continual improvement and cost reduction measures as well as highly informative
training presentations and other products gives payback within 2 months against our cost.
5. So far more than 50000 employees are trained by us in ISO series certification in last 20
years.
6. We had spent more than 10000 man-days (30 man years) in preparing ISO documents,
management kits and training slides.
7. Our product gives lot of opportunity for process improvements and gives full benefits to the
users.
Global Manager Group is committed for:
1. Personal involvement & commitment from first day
2. Optimum charges
3. Professional approach
4. Hard work and update the knowledge of team members
5. Strengthening clients by system establishment and providing best training materials in any
areas of management to make their house in proper manner
6. To establish strong internal control with the help of system and use of the latest
management techniques.

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 D129: DEMO OF ISO 20000-1:2011 Document Kit
Price 450 USD Total editable documentation package for quick ISO 20000
certification
Complete editable document tool kit (ITSMS plan, procedures, policies, formats, SOPs,
job descriptions audit checklist etc.)

Web site: www.Globalmanagergroup.com

Chapter-3.0 USER FUNCTION

3.1 Hardware and Software Requirements

A. Hardware:-

Our document kit can be better performed with the help of P3 and above computers
with a minimum 10 GB hard disk space.

For better visual impact of the power point Document you may keep the setting of
colour image at high colour.

B. Software used in Document kit

Documents written in Ms. Office 2003 / 2007 and window xp programs. You are
therefore required to have office 2003 or above with window xp

3.2 Features of Document kit:-

Contains all necessary documents as listed above and comply with the requirements
of ISO 20000-1:2011 guidelines for product and services development technical
report.
Written in Plain English
It will save much time in typing and preparation of documents alone.
User-friendly and easy to learn.
Developed under the guidance of experienced experts.
Provides model of a Management system that is simple and free from excessive
paperwork.

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 D129: DEMO OF ISO 20000-1:2011 Document Kit
Price 450 USD Total editable documentation package for quick ISO 20000
certification
Complete editable document tool kit (ITSMS plan, procedures, policies, formats, SOPs,
job descriptions audit checklist etc.)

Web site: www.Globalmanagergroup.com

Chapter-4.0 BENEFITS OF USING OUR DOCUMENT KIT
1. By using these documents, you can save a lot of your precious time while preparing
your company to the ISO 20000-1:2011 documents.
2. Take care for all the section and sub sections of ISO 20000-1:2011 guidelines and
helps you in establishing better system.
3. Document kit enables you to change the contents and print as many copies as you
need. The user can modify the documents as per their industry and create own ISO
20000-1:2011 documents for their organization
4. Readymade templates and sample documents are available which can reduce your
time in document preparation
5. Save much time and cost in document preparation
6. The audit questions helps in making perfect audit checklist
7. You will get better control in your system due to our proven formats and templates

For purchase Click Here BUY

Visit our E-Shop for more ISO documentation kits:
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