ANNUAL REPORT ON PERFORMANCE 2016-17 - Min of Social Security and National Solidarity

Ministry of Social Security, National
Solidarity and Environment and

Sustainable Development
(Social Security and National Solidarity Division)
Annual Report on Performance

Fiscal Year 2016-2017
0
Contents
List of Tables ........................................................................................................................................... 2

List of Figures .......................................................................................................................................... 3
Annexes ................................................................................................................................................... 4
Minister’s Statement .............................................................................................................................. 5
Permanent Secretary’s Statement .......................................................................................................... 7
PART I – About the Ministry/Department ...................................................... 8

Vision and Mission .................................................................................................................................. 8
Roles and Functions of the Ministry of Social Security, National Solidarity and Environment and
Sustainable Development (Social Security and National Solidarity Division) ....................................... 12
Roles and Functions of Sections of the Ministry................................................................................... 16
About Our People ................................................................................................................................. 26
PART II– Ministry/Department Achievements ............................................. 30
Main Achievements for Financial Year 2016/2017 ............................................................................... 30
Status on Implementation of Budget Measures ................................................................................... 42
Status on Implementation of Key Actions ............................................................................................ 44
Risk Management, Citizen Oriented Initiatives and Good Governance ............................................... 45
PART III – Financial Performance ................................................................. 47

Financial Highlights ............................................................................................................................... 47
Analysis of Major Changes .................................................................................................................... 48
Statement of Revenue and Expenditure............................................................................................... 55
PART IV – Challenges...................................................................................... 59
Elderly Sector ........................................................................................................................................ 59
Disability Sector .................................................................................................................................... 60
Social Entrepreneurship ........................................................................................................................ 60
PART V – Way Forward .................................................................................. 61
SWOT Analysis....................................................................................................................................... 61
Strategic Direction ................................................................................................................................ 62
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List of Tables
Table Title Page No.

Table 1 : Status on Implementation of Budget Measures 42
Table 2 : Status on Implementation of Key Actions 44
Table 3 : Types of Basic Pension 52
Table 4 : Expenditure – Elderly Sector 53
Table 5 : Expenditure – Disability Sector 53
Table 6 : Expenditure – Charitable Institutions 54
Table 7 : Capital Projects 54
Table 8 : Consolidated Statement of Expenditure 55
Table 9 : Statement of Expenditure – General 55
Table 10 : Statement of Expenditure – Social Protection 56
Table 11 : Statement of Expenditure – National Pension Management 56
Table 12 : Statement of Expenditure – Reforms Institutions and 57
Rehabilitation
Table 13 : Statement of Expenditure – Social Welfare and Community-Based 57
Activities
Table 14 : Statement of Revenue from Property Income, User Fees and Other 58
Sources
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List of Figures
Figure Title Page No.

Figure 1 : Overview of National Pension Scheme 17
Figure 2 : Industrial Injury Benefits 19
Figure 3 : Organisational Structure of the Ministry 29
Figure 4 : Breakdown of Revenue collected by Ministry 48
Figure 5 : Breakdown of Expenditure for Years 2015/16 and 2016/17 49
Figure 6 : Payment of Social Aid in Cash 50
Figure 7 : Payment of Social Aid in Kind 51
Figure 8 : Payment of Basic Pension 52
Figure 9 : SWOT Analysis 61
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Annexes
Annex Title Page No.

Annex I : Social Security Offices Network 65
Annex II : List of Charitable Institutions and Orphanages 68
Annex III : List of Elderly Day Care Centres 70
Annex IV : List of Residential Care Homes 71
Annex V : No. of cases of overpayment 73
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Minister’s Statement
While submitting the Annual Report of the Social Security

Division of my Ministry, I would like to thank the
Honourable Prime Minister for the trust he has put in me by
merging two major Ministries and placing them under my
responsibility. This is a modernist approach as it is in
consonance with the UN Sustainable Development Goals
[SDGs] which deal not only with the safeguard of the
physical environment but are also about the improvement of
the daily living conditions of the people.
With regard to Social Security, I must say that this Division of my Ministry is the major
implementing agency of the social policies of the Government. Through its wide-ranging
portfolio of social benefits, assistance of all kinds and myriad forms of support, it
unmistakably touches the daily lives of a large segment of the Mauritian population.
However, the majority of those who come to knock at our doors are those who are needy,
destitute, in conditions of precarity and vulnerability and in search of a helping hand
from the Government. That is why, as Minister, I strongly emphasise that such people
need to be treated with respect and dignity; their cases have to be dealt with promptly
and efficiently and red-tapism has to be avoided at all costs. I am not going to tolerate
unnecessary delays, procrastinations and impoliteness in responding to the clients and
potential beneficiaries of my Ministry.
I have to make it clear that this Division of my Ministry benefits from a significant budget
of Rs 21,235,000,000 and this in itself is a salient indication of the importance that this
Government attaches to its social policies and programmes in favour of the poor, the
downtrodden and the vulnerable groups. Year by year new projects are being
implemented, new beneficiaries are being covered and new policies are being initiated.
To cite but a few, (a) the number of beneficiaries of the various pensions and allowances
has increased from 250,000 to 265,000, (b) 6,597 domiciliary visits have been carried out
by Medical Officers of this Ministry to bedridden persons above 75 years of age and all
elderly persons aged 90 and above, (c) 75,000 elderly persons have been vaccinated
against influenza, (d) 22,816 households were assessed under the Social Register of
Mauritius (SRM), (e) 5,111 spectacles, 2,333 wheelchairs and 1,066 hearing aids were
issued during the past months, and (f) allowances were paid in respect of 1765 cases of
flood victims, 231 cases of fire victims and 3,382 cases of funeral grant.
Among the new policies which have been devised during the year under report, the
payment for the first time of a Basic Invalidity Pension of Rs 5,450 to children with
disabilities below 15 years of age cannot go unnoticed. The introduction of the
Widower‟s Contributory Pension will contribute to eliminate gender discrimination
whereas the harmonisation of income threshold for eligibility of in-kind social assistance
under Social Aid by setting the monthly household income ceiling for eligibility to Rs
30,000 is certainly a step towards a more inclusive society. The increase in the funeral
grant from Rs 4,950 to Rs 10,000 and the introduction of a „Service de Proximité‟ in
terms of domiciliary physiotherapy and occupational therapy services to bedridden
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people aged 90 and above are also among the innovative steps taken to make of
Mauritius a better country.
As it can be seen, this is a Government which cares for its people. I make an appeal to
my officers to show compassion and to ensure that nothing in their approach should be
done to undermine the compassionate nature of the Ministry.
Hon Etienne Sinatambou

Minister of Social Security, National Solidarity
and Environment and Sustainable Development
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Permanent Secretary’s Statement
The financial year 2016/2017 has been an eventful year as

measures announced in the 2016/17 budget have been
successfully implemented whereby (a) 9,456 households are
enrolled under the Social Register of Mauritius for the
payment of subsistence allowance by the Ministry of Social
Integration and Economic Empowerment, (b) 3,311 children
with disabilities have for the first time been awarded the Basic
Invalid Pension, (c) 3,382 persons have benefitted from the
increase in funeral grant which rose from Rs 4,950 to
Rs 10,000, (d) 3,169 persons have taken advantage of early retirement and received their
lump sum following amendments brought in the National Savings Fund Act in July 2016,
and (e) 63 persons have benefitted from the Widower‟s Contributory Pension following
the amendments brought in the National Pensions Act in July 2016.
Our core mandate is to assist the needy, the elderly, the disabled and other vulnerable
groups. Accordingly, some 265,000 persons have benefitted from pensions and
allowances from the Ministry, 6,597 domiciliary medical visits have been effected and
75,000 elderly persons have been vaccinated against flu. Services such as provision of
wheelchairs, hearing aids, spectacles and free parking coupons for eligible disabled
persons have continued throughout the year.
The Ministry was allocated Rs 21,235,000,000, i.e 14.98% of the total budget. Moreover,
an additional amount of Rs 151,034,000 was received from the Contingencies Fund for
payment of compensation 2017 to beneficiaries of Basic Pensions
In January 2017, the portfolio of social security and national solidarity was reviewed
with the transfer of sections such as Social Welfare Division, SILWF and Reform
Institutions to the Ministry of Gender Equality, Child Development and Family Welfare
and Ministry of Defence and Rodrigues respectively.
We are expecting 2018 to be another promising year with inauguration of the Riambel
Recreational Centre, construction of homes for elderly living alone and the forthcoming
Disability Bill.
I wish to extend my thanks to the Minister, Hon Etienne Sinatambou for his strategic
direction and the staff of my Ministry for their continued support, dedication and
sustained team spirit.
Bojrazsingh Boyramboli
Permanent Secretary
Ministry of Social Security, National Solidarity and
Environment and Sustainable Development
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PART I – About the Ministry/Department
Vision and Mission
Our  To provide fair, equitable and responsive social

protection in a sustainable manner to citizens of
Vision
the Republic with special attention to senior
citizens, persons with disabilities as well as
vulnerable persons and reinforce national
solidarity.
Our
 Promote and enhance social protection and
national solidarity.
 Empower persons with disabilities, elderly
Mission
persons and local communities to enhance their
quality of life
 Promote capacity building for NGOs.
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Our Core Values
INTEGRITY
We pledge to be guided by global standards of good governance
and professional ethics.
QUALITY
We make total quality the trademark of our services.
TIMELINESS
We are determined to make a timely response and
we strive to meet our targets.
.
CREATIVITY
We are in a perpetual quest to create new ways of doing our business.
EQUITY
We are honest, friendly and courteous and guided by the principle
of fairness and social justice.
TEAMWORK
We foster team spirit and share information, knowledge and resources.
CONFIDENTIALITY
We treat all personal information and documents in strict confidentiality.
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Our Commitments
 To be customer-centric
 To treat all applications/requests/complaints promptly
 To act with fairness, equity and integrity
Rights of Customers
• Be treated with dignity
• Receive fair, equitable and impartial service
• Receive a notification for any decision relating to your
application, request or complaint
• Appeal against any decision when you feel aggrieved
• Have your privacy respected and information about you kept
confidential
• Give us feedback about our services and make any
complaint you may wish
• Submit constructive suggestions that go in the direction of
improving the quality of service provided by us.
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OBLIGATIONS OF CUSTOMERS
 Treat our staff with courtesy and respect
 Inform us of any change in your circumstances, e.g. your address, income,

departure from the country, as well as admission into hospital, prison,
residential care homes, etc.
 Reply to our requests/queries on time
 Be available when a request to visit you is made
 Produce all relevant documents required for the processing of your

application/request or complaint
 Provide all relevant and precise information required for determination of

your claim for any benefit or social assistance.
 Needy and destitute persons

 Elderly, widows and orphans
 Persons with Disabilities
 Inmates of Charitable Institutions
 Persons facing severe personal hardship
Our Customers are:
 All employers and employees contributing to the
National Pensions Scheme, the National Savings
Fund and the Workfare Programme Fund
 NGOs
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Roles and Functions of the Ministry of Social Security, National
Solidarity and Environment and Sustainable Development
The Ministry is responsible for the provision of a range of services under the following
schemes/programmes:
Schemes/Programmes Range of Services
Ministry  Social Assistance in kind and in cash

 Unemployment Hardship Relief
 Empowerment, welfare, protection and well-being
of the Elderly
 Empowerment and welfare of Persons with
Disabilities
National Pensions Scheme  Non-contributory Pensions

 Contributory Pensions
 Industrial Injuries Allowances
National Savings Fund  Payment of Lump Sum

 Transition Unemployment Benefit
 Health Insurance Scheme
National Solidarity Fund  Financial assistance to persons facing severe

personal hardship
NGO Trust Fund  Capacity building of Non-Governmental

Organisations
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Senior Management Team
Title Contact Details
Permanent Secretary Mr B. Boyramboli

Phone : (230) 2085880
Fax : (230) 2129896
Email : [email protected]
Deputy Permanent Secretary Mr D. Kawol

Phone : (230) 2086628
Fax : (230) 2130184
Deputy Permanent Secretary Mr J. Hauroo

Phone : (230) 2128318
Fax : (230) 2116564
Commissioner Mr F. Fatadin
Phone : (230) 2082462
Fax : (230) 2131182
Deputy Commissioner Mr T. Bhoyroo

Phone : (230) 2116720
Fax : (230) 2131182
Deputy Commissioner Mr R. Seegoolam

Phone : (230) 2070625 Extn: 2355
Fax : (230) 2113036
Director, Medical Unit Dr (Mrs). Y. D. Soopal-Lutchmun

Phone : (230) 4653363
Fax : (230) 4653458
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Title Contact Details
Manager, Financial Operations Mr A. N. Gunes

Phone : (230) 2080954
Fax : (230) 2129828
Manager, Human Resource Mr T. Phoolchand

Phone : (230) 2127470
Manager, Procurement and Supply Mr B. Ramdowar

Phone : (230) 2109589
Assistant Permanent Secretary Mrs K. Nothoo

Phone : (230) 212 1397
Fax : (230) 211 6564
Assistant Permanent Secretary Mrs O. Vinktaremdoo

Phone : (230) 2104538
Fax : (230) 2116564
Assistant Permanent Secretary Miss A. Aumeeruddy

Phone : (230) 212 9682
Fax : (230) 211 6564
Assistant Permanent Secretary Miss P. Jokhun

Phone : (230) 213 4284
Fax : (230) 211 6564
Assistant Permanent Secretary Mr I. Nussurally

Phone : (230) 2080537
Fax : (230) 2130306
Head, Disability Mr S. Ramdhayan

Empowerment Unit Phone : (230) 2070625 Ext 2311
Fax : (230) 2116391
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Brief overview of the Roles and Functions of each Department/Unit:-
Department/Unit Key functions
Provision of a range of services like pensions,

social assistance, hearing aids, wheelchairs and
Social Security spectacles, to the most vulnerable groups.
Applications may be registered at the local Social
Security Offices – See Annex I.
Provision of free domiciliary medical visits to

bedridden persons aged 75 and above as well as
all persons aged 90 and above.
Medical Unit  carries out anti-influenza campaign for
elderly and severely disabled children.
 Medical and para-medical care to inmates of
Charitable Institutions.
Disability Serves as ‘focal point’ for issues relating to

disability.
Empowerment Unit
Provision of recreational activities to senior citizens

Recreation Centre Unit and persons with disability.
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Roles and Functions of Sections of the Ministry
BENEFITS SECTION
National Pensions Scheme
The philosophy behind the National Pensions Scheme is to promote the concept of national
solidarity by pooling resources together - the rich helping the poor, the strong helping the
weak, the healthy helping the disabled and the fortunate helping the unfortunate. Thus,
income is redistributed in the form of non-contributory benefits which is wholly funded by
Government.
The Scheme provides for social insurance, under the National Pensions Fund, for employees
in the private sector. It also provides for earnings-related contributory pensions and industrial
injury benefits to take care of contingencies resulting from retirement, disablement, death and
industrial injury.
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Overview of National Pension Scheme
NATIONAL PENSIONS
SCHEME
Non-Contributory Contributory
Benefits Pensions
Basic Retirement Pension (BRP) Contributory Retirement

Pension (CRP)
Invalid’s Basic Pension (BIP)
Contributory Invalid Pension

Widow’s Basic Pensions
(CIP)
(BWP)
Orphan’s Pensions (BOP)

Contributory Widows
Guardian’s Allowance Pensions (CWP)
Child’s Allowance
Contributory Orphans
Pension (COP)
Inmate’s Allowance
Carer’s Allowance (for

beneficiaries of BRP)
Carer’s Allowance (for

beneficiaries of BIP)
Figure 1: Overview of National Pension Scheme
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National Savings Fund (NSF)
The National Savings Fund was set up in 1995, to provide for the payment of a lump sum at
retirement age or earlier, to all employees including those from the public sector.
Every employer (private, public and parastatal) has to effect a monthly contribution of 2.5%
of the basic wage or salary (up to a ceiling) of every employee, aged between 18 and
retirement age. This also includes household workers. Since February 2009, employees who
are insured persons in the NPS, must contribute 1% of their basic wage to the NSF.
A lump sum comprising contributions and accrued interests are paid in the following
circumstances to:
 every employee at retirement age;
 every employee who becomes redundant at the age of 45 or more;
 every employee who retires on medical ground irrespective of age;
 every employee opting for early retirement as per provision contained in
appropriate legislation to that effect;
 widow/widower;
 heirs (children and/or legal representatives) where an employee dies before
reaching retirement age.
Transition Unemployment Benefit (TUB)
This benefit is payable to workers of private sector whose contract of employment is

terminated and who opts to join the Workfare Programme set up under the Employment
Rights Act 2008.
Under this benefit, the laid off worker is entitled to 90% of his insurable salary for the first 3
months, 60% for the next 3 months and 30% for the last 6 months, subject to a minimum of
Rs 3,000 per month. The benefit is payable as from the month of redundancy until the person
becomes gainfully employed or opts out of the Workfare Programme or sets up a small
business.
This benefit is financed by 1% (NSF) employees‟ contributions, recycling fee in NSF account
of employees, and 0.5% contribution payable by employer and Government grant.
An amount of Rs 365,623,377 has been disbursed to 5,905 beneficiaries under Transition

Unemployment Benefit.
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Industrial Injury Benefits
Services description:
Industrial Injury Allowance
Disablement Pension or Lump sum

if disablement is less than 20%
Survivor’s Pension
Dependant Pension
Orphan’s Industrial Injury Pension
Constant Attendance Allowance
Refund of a maximum of Rs 4,000

for urgent treatment in private
clinic
Figure 2: Industrial Injury Benefits
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SOCIAL AID
Social Assistance
Social Aid is provided in cash or in kind, to some categories of persons who are temporarily
unable of earning their livelihood adequately and have insufficient means to provide for
themselves and their dependants. Social aid is given in the following circumstances: -
 Physical or mental disability
 Abandonment by spouse
 Imprisonment of husband/partner
 Sudden loss of employment
 Beneficiaries of Basic Retirement Pension living alone and paying rent
 Grant for purchase of medicine to centenarians
 Families with twins, triplets – subject to family income not exceeding ceiling
as provided for in the existing legislation
 Abandoned children
 Severely disabled children
 Types of Social Aid in cash

 Refund of exam fees to students taking part in vocational training exams
 Allowance to discharged prisoners
 Allowance to flood victims and evacuees in emergency centres
 Allowance to fire victims
 Allowance to centenarians for the purchase of medicine
 Assistance to twins/triplets
 Funeral grant
 Rent allowance to needy beneficiaries of Basic Retirement Pension/Basic
Widow‟s Pension/Invalid‟s Basic Pension/Basic Orphan‟s Pension living alone
and paying rent
 Types of Social Aid in kind

 Spectacles
 Wheelchairs
 Hearing aids
 Allowance for purchase of rice and flour
 Single Mother‟s Allowance
 Dentures-one-off payment to beneficiaries of BRP who would have qualified
for social aid in absence of Basic Benefit
 Unemployment Hardship Relief to every unemployed person under the age of
60
 Child‟s Allowance under Social Register of Mauritius
 Surviving Partners Allowance
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WELFARE OF SENIOR CITIZENS
The Ministry is responsible for the empowerment, protection and promotion of the well-being
of all senior citizens. The Elderly Sector comprises mainly Departments of the Ministry and
other specialised organisations falling under the aegis of the Ministry.
MEDICAL UNIT
The Medical Unit

 provides free monthly domiciliary medical visits for:
a) severely disabled and bedridden persons aged 75 and above;
b) all persons aged 90 and above.
 carries out anti-influenza vaccination campaign for elderly and severely disabled
children.
 provides medical and paramedical care to the inmates of charitable institutions.
 promotes preventive health care.
RECREATION CENTRES
There are three Recreation Centres namely:

 James Burty David Recreation Centre, Pointe aux Sables
 Sir Seewoosagur Ramgoolam Recreation Centre, Belle Mare
 Lady Sushil Ramgoolam Recreation Centre, Pointe aux Piments
These Recreation Centres provide:

 two-night residential stay for senior citizens and persons with disabilities including:-
a) services of qualified nursing officers and social workers;
b) delivery of talks on health, nutrition, protection, security and other issues
related to elderly; and
c) swimming sessions under the supervision of a coach
 fully-equipped conference room for workshops/seminars for rent.
ELDERLY WATCH
Elderly Watch has been set up under the Protection of Elderly Persons Act 2005 to:
 report cases of repeated abuse against elderly persons to the Welfare and Elderly
Persons Protection Unit;
 provide support to families that need assistance and protection for the elderly persons.
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RESIDENCE BOIS SAVON
 Residence Bois Savon provides accommodation to widows over 60 years living alone
and previously occupying rented premises and who are eligible for social aid.
FOYER TROCHETIA (Centre for Severely Disabled Elderly Persons) – jointly managed
by the Arya Sabha and this Ministry:
 provides medico-social care to elderly persons with severe disabilities; and

 fosters a homely environment so that the residents may enjoy a decent life.
WELFARE AND ELDERLY PERSONS’ PROTECTION UNIT

(set up under the Protection of Elderly Persons Act 2005)
 ensures protection of the elderly

 receives complaints from elderly persons who are in need of protection or assistance
and take such measures as may be necessary
 organises public awareness campaigns on the rights of elderly persons and the need to
provide them with assistance and protection
 exercises general supervision and control over Residential Care Homes in line with
the Residential Care Homes Act 2003 and Residential Care Homes Regulations 2005
 ensures that codes of practice for Residential Care Homes are being observed and
monitors compliance
 participates in birthday celebration of centenarians
 organises leisure activities for inmates of charitable institutions, orphanages and
senior citizens
 organises programmes for the elderly living alone.
A list of Charitable Institutions and Orphanages is at Annex II.
ELDERLY DAY CARE CENTRES
Elderly Day Care Centres organise activities and programmes for the benefits of the elderly,
as follows:-
(i) Preventive health care;
(ii) IT literacy to promote lifelong learning; and
(iii) Leisure, educational and empowerment programmes
A list of or Elderly Day Care Centres is at Annex III.
DISABILITY EMPOWERMENT UNIT
The Ministry empowers persons with disabilities and promotes their inclusion in mainstream
society. The Disability Empowerment Unit serves as the “focal point” for issues relating to
disability. The following services are also provided by the Disability Empowerment Unit:
 Free Travel Bus Pass
 Refund of Bus Fares to Disabled Children attending schools/day care centres
 Refund of taxi fares to students with severe disabilities attending Tertiary
Institutions
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 François Sockalingum Award
 Concessionary airfare
 Concessionary fee for Passport
 Free parking coupons
 Respite Care Programme
 Physiotherapy and Occupational Therapy sessions
 Athletes with disabilities
 Facilitates processing of loan for people with disabilities from Employees
Welfare Fund
PARASTATAL BODIES UNDER THE AEGIS OF THE MINISTRY
LOIS LAGESSE TRUST FUND
The Lois Lagesse Trust Fund (LLTF) has been set up under the LLTF Act 1983 to integrate
visually impaired persons in the mainstream society. Its main objectives are to:
(i) aid, train and educate the visually impaired in Mauritius;
(ii) assist the visually impaired in obtaining medical treatment and suitable
employment;
(iii) set up and manage training centres, schools and hostel for the visually
impaired; and
(iv) cater for the general welfare of the visually impaired.
NATIONAL COUNCIL FOR THE REHABILITATION OF DISABLED PERSONS

(NCRD)
The NCRD was set up under the NCRD Act 1986 as the national coordination committee on
disability issues. Its main objectives are to:-
(i) co-ordinate the activities of voluntary organisations catering for disabled
(ii) persons;
(iii) promote the development and expansion of rehabilitation services;
(iv) advise on aspects of disabled persons; and
(v) co-ordinate with private national and international agencies engaged in the
(vi) rehabilitation of disabled persons and to disseminate technical information
received from these sources.
NATIONAL SOLIDARITY FUND
The National Solidarity Fund was set up under the NSF Act 1991 with the following
objectives:
 to provide financial assistance to citizens of Mauritius, residing in Mauritius
who may require surgical operations which can be performed abroad or in
medical institutions in Mauritius, approved by the Ministry of Health and
Quality of Life; and
 to provide, with the approval of the Minister, financial assistance directly to
individuals who have undergone severe personal hardship.
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NON-GOVERNMENTAL ORGANISATION (NGO) TRUST FUND
The NGO Trust Fund was set up by the Finance and Audit (NGO Trust Fund) Regulations in
May 1999. It contributes to the development of NGOs by providing financial assistance and
running programmes for capacity-building. Its objectives are to:
(i) consider and approve applications for assistance from NGOs;
(ii) finance, wholly or partly, services and projects of NGOs which have been
approved by the Committee;
(iii) ensure an effective use of resources; and
(iv) rationalise the disbursement of funds to NGOs.
MAURITIUS COUNCIL OF SOCIAL SERVICES (MACOSS)
MACOSS was incorporated under Act 55 of 1970. It operates under the aegis of this
Ministry and is the umbrella organisation of the NGOs. The objects of the Council are to
inter-alia:-
(i) promote any charitable purposes for the benefit of the community in
Mauritius and, in particular, the advancement of social education, the
furtherance of health and the relief of poverty, distress and sickness; and
(ii) promote and foster co-operation in the achievement of such purposes by
bringing together representatives of the statutory bodies and voluntary
organisations engaged in the furtherance of those purposes.
MACOSS plays a pivotal role in sensitising the community on any societal issues beneficial
to the community through the holding of exhibitions, meetings, lecturers, seminars, fora,
group discussions as well as through the publication of reports, periodicals, books, leaflets or
other documents.
RESIDENTIAL CARE HOMES BOARD
The Residential Care Homes Act 2003, proclaimed with effect from 21st August 2004 caters
for the following:-
(i) receives and processes applications for Residential Care Homes Licences;
(ii) receives members of the public;
(iii) provides information /advice to managers/ proposed managers;
(iv) attends to complaints;
(v) effects site visits at Residential Care Homes to ensure compliance with
legislations governing same.
A list of Residential Care Homes is at Annex IV.
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SENIOR CITIZENS COUNCIL
The Senior Citizens Council is a body corporate governed by the Senior Citizens Council Act
1995, as amended in 2011 and operates under the aegis of this Ministry. The Senior Citizens
Council:
(i) promotes generally activities and projects for the welfare of senior citizens;
(ii) maintains effective communication with senior citizens;
(iii) establishes contacts with organisations engaged in similar activities in
Mauritius and abroad;
(iv) advises the government on matters relating to the welfare of senior citizens;
(v) implements such policies and programmes in favour of senior citizens, as may
be specified or approved by the Minister.
TRAINING AND EMPLOYMENT OF DISABLED PERSONS BOARD (TEDPB) (set

up in April 1996)
The Training and Employment of Disabled Persons Board works towards the integration of
persons with disabilities in mainstream employment. The TEDP Act 1996 (amended in 2012)
provides that the workforce of all enterprises employing 35 or more employees, should
include 3% persons with disabilities. The TEDPB acts as a facilitator in finding employment
or training for persons with disabilities. Its main objectives are to:-
(i) prevent discrimination against persons with disabilities;
(ii) liaise with appropriate vocational training organisations and other training
institutions for the training of persons with disabilities;
(iii) educate and sensitise employers on the importance of employing persons
with disabilities and contribute to remove barriers or prejudices with regard
to the employment of such persons;
(iv) operate and encourage schemes and projects for the training and
employment of persons with disabilities; and
(v) improve generally the social and economic status and condition of persons
with disabilities.
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About Our People
There are 882 officers/employees who are deployed under the different Departments/Units of
the Ministry.
These Departments/Units are as follows:-

 Social Security Department
 Medical Unit
 Disability Empowerment Unit
 Recreation Centre Unit
The different levels are as hereunder:-
Social Security Department No. in post
Commissioner, Social Security 1

Deputy Commissioner, Social Security 2
Assistant Commissioner, Social Security 7
Principal Social Security Officer 38
Senior Social Security Officer 73
Higher Social Security Officer 186
Social Security Officer 126
Medical Unit
Director, Medical Unit 1

Office Management Executive 1
Office Management Assistant 3
Management Support Officer 22
26
Disability Empowerment Unit
Head, Disability Empowerment Unit 1

Disability Empowerment Officer/Senior Disability Empowerment Officer 3
Recreation Centre Unit
Manager, Recreation Centre 3

Senior Organising Officer, Recreation Centre 3
Organising Officer, Recreation Centre 9
The Ministry also comprises other staff pertaining to the following Cadres/Grades and these
officers/employees are inclusive of the total number of staff of the Ministry:-
Administrative Cadre 8
Financial Operations Cadre 27
Procurement and Supply Cadre 9
Internal Control Cadre 3
Analyst/ Senior Analyst 2
General Services 223
Workmen‟s Cadre 101
Office Clerk 21
Minor Grades 9
Human Resource Allocation
The Ministry has 1,022 funded positions for FY 2016/17. As mentioned above, we have 882
officers in post. Out of the 140 funded vacancies, 5 vacancies have been filled as at 30 June
2017. Action has been taken to fill the remaining 135 funded vacancies during the financial
year 2017/18.
27
Capacity Development
During the financial year 2016/2017, officers as indicated below were nominated to follow
training courses at the Civil Service College, Mauritius:-
Grade Number Training Course
Assistant Permanent Secretary 3 Writing Skills for Parliamentary Questions

and Cabinet Documents
Social Security Officer 8 Customer Service Excellence
Office Management Assistant 7 Writing Effective Minutes of Meeting
An amount of Rs 40,000 was disbursed to meet the costs of participation.
On the other hand, 24 officers (19 from the General Services and 5 Organising Officers,
Recreation Centre) followed a training programme on IT Security Guidelines conducted by
the Training Unit of this Ministry.
The following officers have followed training courses at the Civil Service College, Mauritius
and an amount of Rs 126,000 was disbursed to meet the cost of participation:-
Grade Number Training Course
Principal Social Security Officer 4 Trust and Building Teams
Senior Social Security Officer 8 Employee Motivation Skills and Techniques
Higher Social Security Officer 20 Handling Difficult Customers
Social Security Officer 13 Leading from frontline
28
Organisational Structure of Ministry
Minister
Permanent Secretary
Deputy Permanent Deputy Permanent Director,

Secretary Secretary Commissioner Medical Unit
(National Pension) (Social Aid)
Director, Assistant Permanent Deputy

Assistant
Secretaries Commissioners
Investment and Medical
Asset Director
Management
Manager, Assistant
Recreation Centres Commissioners
HR Section
Disability
Empowerment Unit
Assistant Permanent
Secretaries
Manager, Financial
Operations
NGO Trust Fund

National Solidarity
Fund
MACOSS
Lois Lagesse Trust
Fund
National Council for

the Rehabilitation of
the Disabled
Training &
Employment of
Disabled Person
Board
29
Figure 3: Organisational Structure of Ministry
PART II– Ministry/Department Achievements
Main Achievements for Financial Year 2016/2017

 Timely Payment of Pensions
 Payments have been effected to an increasing number of beneficiaries of social benefits

in line with the revised rates (some 265,000 beneficiaries compared to 250,000 for FY
2015/16), i.e., a total increase of 15,000 beneficiaries (13,000 for basic pensions and
2,000 for social aids)
 The Ministry has ensured timely payment of all pension benefits to all eligible
beneficiaries in spite of the fact that there has been an increase of 4.95 % in the total
number of beneficiaries from July 2016 to June 2017. The monthly payment has
increased by 19% from Rs 1,307,753,010 in July 2016 to Rs 1,555,331,317 in June
2017.
 Control on overpayment of benefits
 The Ministry has ensured introduction of better control mechanism for identifying cases
of overpayment of benefits. A Monitoring Committee has been set up under the
Chairpersonship of the Permanent Secretary and it meets regularly to take stock of
progress and tackle bottlenecks. Eight (8) meetings have been held since the beginning
of this year with all stakeholders comprising representatives of the Ministry of Health
and Quality of Life, the Mauritius Prisons Service, the Civil Status Department and the
Passport and Immigration Office.
 The Finance Unit of the Benefits Branch has been empowered to initiate action to stop
payment and claim refund directly with the relevant banks.
 An automated electronic exchange channel with the Civil Status Division has been
implemented to detect cases of deaths and remarriages of beneficiaries. Information on
death and remarriage cases is now obtained daily through the Info-Highway platform.
 Information on departure cases is also received from the Passport and Immigration
Office (PIO). An electronic exchange system is now being put in place to ease the
matching exercise and availability of information and its implementation is expected by
the end of this year. Meanwhile, arrangement has been made with the PIO to submit a
list of persons over 60 years who have travelled and have not been back within six
months. On obtention of the list, the benefits are suspended and restored upon the
arrival of the persons. In addition, the travel movements of all beneficiaries including
those under 60 years (BIP, Widows, etc.) have been requested so as to help this office
to ensure better control on payment of benefits.
 The Ministry of Health and Quality of Life provides us with a list of beneficiaries who
have been admitted to a Government Hospital for more than three months. This helps
this office to exercise better control in respect of payment of inmates‟ allowance.
30
 59 cases of overpayment have been referred to the Police Department for further
enquiry and criminal action, if any.
 The assistance of the State Law Office has also been sought to proceed with an “action
personnelle” in respect of four (4) cases.
 In some cases, beneficiaries have made arrangements to offset the overpaid amount by
monthly deductions from their benefits.
 A total of 673 cases of overpayment have been detected during the financial year ended
June 2017, amounting to Rs 41 M, out of which Rs 22 M has been recovered. Further
details are at Annex V. It is worth highlighting that subsequent to the close monitoring
being ensured by the Monitoring Committee on overpayment, the last financial year has
seen a record in the recoupment of benefits overpaid with an increase of 14% compared
to the preceding financial year.
 Allowances in respect of funeral grant (3,382 cases), flood victims (1,765

cases), dentures (406 cases), and fire victims (231 cases)
 Provision of Assistive Devices
 5,111 spectacles, 2,333 wheelchairs and 1,066 hearing aids were provided to
beneficiaries
 Disability Sector
 Removal of discrimination among children with disabilities

 The National Pensions Act was amended in July 2016 to remove age
discrimination. 3,311 children below 15 years of age and with disabilities have
been awarded the Invalid Basic Pension.
 A Carer‟s Allowance is also payable in case the child needs constant care and
attention as certified by the Ministry‟s Medical Board.
 Refund of travelling expenses to 1908 children with disabilities amounting to Rs

16.7 M attending specialised schools/Day Care Centre
 Parking Coupons delivered to 254 persons with disabilities from July 2016 to June
2017 as follows:
Yellow Parking Coupons 217

Blue Parking Coupons to Individuals and NGOs 37
TOTAL 254
31
 171 persons with disabilities trained and employed via the Training and
Employment of Disabled Persons Board
1) Training of persons with disabilities for the period July 2016 - June
2017: 35 persons with disabilities (Office and IT Skills, Waiter course)
2) Training of persons with disabilities for the period January 2017 - June
2017: 48 persons with disabilities (Basic IT, Office and IT Skills,
Essentials of Housekeeping)
3) Inbound training at Calebasses Training Centre and Rose Belle Training
Centre: 31 persons with disabilities (training in fancy jewellery making,
ceramic, agriculture, embroidery, basic literacy and numeracy,
wheelchair repairs)
4) Employment: July 2016 till June 2017: 57 persons with disabilities
 Removal of gender discrimination
 The National Pensions Act was amended in July 2016 to introduce widowers‟
contributory pension to eliminate gender discrimination for payment of Widower‟s
Contributory Pension. Where a female spouse contributing to the National Pension
Scheme dies, the surviving partner (the widower) is now entitled to a widower‟s
contributory pension on the same rules as a contributory widow‟s pension. 63 persons
have benefitted from this scheme.
 Refund of contribution to surviving spouse of Non- Citizens
 The National Pensions Act 1976 was amended in January 2014 to provide for the
refund of contribution to non-citizens at the expiry of their contract of work. This has
allowed non-citizens leaving the country at the expiry of their work contract to benefit
immediately from a lump sum payment based on their share of contribution and its
accrued interest. Unfortunately, the Act did not make provisions for refund of
contribution to the surviving spouse or legal personal representative, in case of death of
the contributor.
 The National Pensions Act was anew amended in July 2016 to provide for refund of
contributions with accrued interests to the surviving spouse or their legal personal
representative as lump sum. No application has been received for the period under
review.
 Payment of National Savings Fund lump sum at the age of 60
 The National Savings Fund Act was amended in July 2016 to enable payment of lump
sum from contribution to the National Savings Fund at age of 60 to contributors of the
fund who retire before or stop being in employment before the age of 60. 3303
applications have been processed out of which 3169 have been found eligible.
 Installation of CCTV Cameras in Charitable Institutions
 In line with Government Programme 2015-2019 which stipulates that Charitable

Institutions would be required to install CCTV cameras on their premises, the Ministry
32
issued a circular letter on 11 February 2016 to all owners and managers of Charitable
Institutions informing that they should arrange for the implementation of the above
project to effectively support their institutions. The Ministry provides a grant to each
institution in return.
 As at date, out of 27 Charitable Institutions, 23 Charitable Institutions have already

implemented the CCTV camera project and most of them have accordingly benefited
from the 100% grant payable by the Ministry.
 The 4 remaining Charitable Institutions are in the process of finalising the

implementation of the project. As at April 2017, an amount of Rs 845,611.50 has
already been disbursed for this project. An amount of Rs 1,550,000 has been provided
for the project in Financial Year 2016/2017.
 Citizen Support Portal
 The Citizen Support Portal was launched by the Honourable Prime Minister on 28 April
2017. The portal enables citizens to register their complaints online through a unique
reference number on a 24/7 basis wherever they are. This Ministry had received 29
complaints as at 30 June 2017 and all were cleared and closed.
 Social Register of Mauritius
 Crèche Scheme
 3 applications have been processed out of which 2 applications have been
found eligible and sent to the Ministry of Social Integration and Economic
Empowerment for further processing.
 Housing Scheme
 Under this scheme, 834 applications have been processed. 553 applications
have been found eligible and sent to the Ministry of Housing and Lands for
further processing.
 Housing Scheme in Rodrigues

 1302 applications have been processed for Rodrigues Assembly out of which
932 applications have been found eligible.
 Child Allowance Scheme

 Child allowance was paid on a monthly basis as follows:
Month No. of children

July 6709
August 6571
September 6904
October 6911
November 6879
December 6704
33
 As from January 2017, the scheme is being implemented by the Ministry of
Social Integration and Economic Empowerment.
 Scholarship Scheme
 The “Scholarship Scheme” for vulnerable families was introduced by the
Ministry of Education and Human Resources in 2014. The income threshold
is Rs 10,000. 213 applications were processed and 87 applications have been
found eligible.
 Examination Fees Scheme

 In 2017, Government decided to bear the Cambridge SC, GCE “O” level, HSC
and GCE “A” level examination costs for students who failed the examinations
at their first sitting and are at their second attempt. 302 applications were
processed out of which 81 have been found eligible under SRM. In addition,
the Ministry has also paid examination fees for 303 beneficiaries out of 433
applications under Social Aid.
 Medical Unit
 Training offered by Medical Unit

 704 carers were offered informal training to look after the elderly and persons
with disabilities.
 The Medical Unit provides training of Informal Carers to relatives or carers
who take care of disabled elderly with the aim of ageing with respect and
dignity.
 Vaccination against Influenza

 Every year before the winter seasons, the Medical Unit carries out an Anti-
Influenza Vaccination programme to elderly above 60 year and children with
disabilities in order to prevent complications due to influenza.
 For the period 2016/2017, a total of 75,000 elderly, including 3,000 in

Rodrigues, have been vaccinated.
 Medical and Paramedical Care have been provided to 24 Charitable Institutions.
 548 bedridden and severely disabled elderly above 90 years who are eligible for from
Carers Allowance on a permanent basis have benefitted from the service of the
Physiotherapist and Occupational Therapist.
 365 elderly persons have already been visited by Physiotherapists (1087 sessions) and
183 elderly persons have been visited by Occupational Therapists (543 sessions).
 72 Doctors have provided services on sessional basis in Charitable Institutions, Foyer

Trochetia, Medical Board and have also conducted domiciliary visit.
 26 claimants have been recommended for duty free facilities.
34
 270 cases of National Pensions Appeal Tribunal were scheduled for the period June
2016 to July 2017 among which 80 were dismissed, 48 were allowed, 115 were
reconvened and 27 ruling were reserved.
 Service de Proximité
 In the Government Programme 2015-2019, it was announced that Government
will provide special support and care to elderly persons with disabilities and
those living alone as part of its strategy to provide a “Service de Proximité” to
them. The Ministry started the project in June 2016 to elderly 90 years and
above on including centenarians in receipt of Carer‟s Allowance, permanently
to improve their quality of life.
 A list of beneficiaries above 90 years in receipt of Carer‟s Allowance

permanently was drawn and a survey for the care needs assessment of each
elderly was carried out by visiting doctors. The services of Physiotherapist,
Occupational Therapist, were identified. The Ministry started this service with
the existing resources namely 8 Physiotherapists and 6 Occupational
Therapists which continued during the financial year 2016/2017.
 Medical Boards
 The Medical Unit prepares and schedules Medical Board sessions. For the
period July 2016 to June 2017, 30,536 claimants have been boarded for the
following:
a) Basic Invalidity Pension for claimants applying for Basic Invalidity

Pensions for persons aged between 15 and 59 years; a Carers‟ Allowance
for claimants benefiting Basic Invalidity Pension but who are so disabled
so as to need the constant care of another person for their life sustaining
activities. 10,510 cases of the Basic Invalidity Pension have been allowed
and 7,589 disallowed during the period July 2016 to June 2017.
b) Basic Retirement Pension/Severely Handicapped (BRP/SH)

Persons aged 60 years benefiting from Basic Retirement Pension and who
need the constant personal attendance of another person for their daily
activities. 1,882 cases of the Basic Retirement Pension have been allowed
and 2,773 cases have been disallowed during the period July 2016 to June
2017.
 Domiciliary Visits Medical Examination (DV)

o Claimants suffering from any disablement and who are bedridden can
apply for a pension either Basic Invalidity Pension and Carer‟s
Allowance or Basic Retirement Pension through their proxy. A
domiciliary visit is scheduled and a general practitioner visits and
examines these persons at their place of residence in order to assess their
disablement and make recommendation for pension purposes.
o 77,394 Domiciliary Visits have been carried out by Medical Officers of

the Ministry to bedridden persons above 75 years (36,191) and all
elderly persons above 90 years (41,203).
35
o 7,204 cases comprising both BIP and BRP have been allowed for
Domiciliary Visits and 1,614 cases have been disallowed during the
period July 2016 to June 2017.
o 58 children between 0 – 18 years with severe disabilities or bedridden

have benefitted from Domiciliary Visits by Doctors on application. The
children are medically examined by Doctors, and where required,
appropriate drugs are prescribed.
 Social Aid Boards

 In addition, general practitioners also service medical sessions to examine
claimants applying for Social Aid. Social Aid sessions are held in Social
Security Offices, Area Health Centres and Hospitals. 701 Social Aid Boards
were scheduled for the period of July 2016 to June 2017.
 Injury Boards
 Medical Injury Boards Sessions are also scheduled to examine persons
contributing to the National Pensions Scheme who are injured at work or
suffering from any prescribed occupational diseases, as mentioned in the
National Pensions Act, with a view to determine the percentage of loss or
permanent incapacity. 448 cases have been examined during the period July
2016 to June 2017, out of which 344 cases have been allowed.
 Medical Tribunal
 The Medical Tribunal hears appeal from claimants who are not satisfied with
decision of the Medical Board regarding their claim for pension as follows:
a) Basic Invalidity Pension;
b) An additional Basic Invalid‟s Pension (or Carer‟s Allowance for severe
disablement);
c) An increase in Basic Retirement Pension (aged 60 and over); and
d) Disablement Pension (aged 15 and over) following injury at work
(Section 26 of National Pension Act)
 Out of 6,397 applications, 5,441 appeal cases have been examined before the
Medical Tribunal for the period July 2016 to June 2017. Consequently, 1,297
cases have been allowed and 4,144 cases have been disallowed.
 NGO Sector
 Disbursement of grant-in-aid to 43 NGOs amounting to Rs 13,039,488 and 3 local

organisations amounting to Rs 12,168,637.
 Financial assistance to 23 NGOs amounting to Rs 1,055,000 for implementation of
micro projects/social entrepreneurship projects and activities to support the vulnerable
groups.
 Setting up of a Regional Leadership Centre (RLC) to be used as a Training/Learning
Centre and a platform for discussions/debates for all stakeholders in the NGO sector.
36
 Social Welfare Division (up to Jan 2017)
 Ongoing Sensitisation Programmes carried out at Social Welfare Centres on the

following topics:
(i) Substance Abuse
(ii) Road/Home Safety
(iii) Healthy living
(iv) Nutrition
(v) NCD‟s
(vi) Suicide Prevention
(vii) Human Values
25,000 persons have been sensitised.
 Creativity and intergenerational activities for children during school mid-term holidays
carried out at 57 SWCs. 1500 children have benefitted.
 35 SWCs have participated in the Community Kitchen Gardens Competition organised

in October 2016. The Community Kitchen Gardens have been set up with a view to
encouraging people to have their own gardens.
 Distribution of Toys to children from vulnerable groups in the context of Christmas

(1800 beneficiaries).
 Campaign on Nutrition and Healthy Ageing in collaboration with Ministry of Health &
Quality of Life - 2,500 senior citizens sensitised.
 Vocational skills (training in 26 dressmaking courses for 3600 trainees in 2016/2017,

computer literacy programmes) – 6 courses are MQA approved.
 Capacity building programmes (for Officers/staff at centres, EWAs, committee

members and social workers) - 300 beneficiaries.
 Income-generating activities (Regional and National Sales Exhibition, Foire Artisanales

at Social Welfare Centres, Sales of products at Grand Bay, Surinam and Wooton
Boutique.
 Community services (hire of tarpaulins, chairs, tubular frames, and hall). More than
1,500 families have benefitted from this service.
 Celebration of National and International Days: International Day of Older Persons, Eid
and Divali.
37
 Probation and After Care (up to Jan 2017)
 Social Enquiry
 Probation Officers are required to carry out social enquiries and submit reports
to various agencies in order to assist them in taking the most appropriate action
with regard to specific problems. Some of these agencies are the Supreme
Court, the Intermediate and District Courts, office of Solicitor General, Office
of the Director of Public Prosecutions, the National Adoption Council, the
Commission on the Prerogative of Mercy, the Child Development Unit, the
Prime Minister‟s Office and the International Social Service.
 During the period July 2016 to January 2017, 2,378 enquiries were conducted
by the Probation and Aftercare Service.
 Supervision and Aftercare

 The Service supervises several categories of offenders: probationers, persons
subjected to community service orders, boys and girls on aftercare, parolees,
bailees and juveniles under voluntary supervision. During the period July 2016
to January 2017, a total number of 1,300 offenders were under supervision:
Probationers 659
Community Service Workers 586
Aftercare cases (RYC) 20
Parolees 2
Bailees 6
Voluntary supervision 27
 Institutional Care
 The Probation and Aftercare Service has under its responsibility two semi-
open institutions, namely the Probation Hostel for Boys and Probation Home
for Girls. They provide residential rehabilitation treatment for minors whose
home conditions are detrimental to their proper character formation and social
functioning, hence necessitating their placement in a more favourable milieu.
 8 boys and 6 girls were rehabilitated in the institutions during the period July
2016 - January 2017. They were also followed by regional Probation Officers
under the throughcare system.
 Counselling
 Probation Officers are called upon to carry out counselling work in connection
with problems often related to a wide variety of family issues. These may
include cases of alimony, child custody, battered women, premarital
difficulties, drug addiction, unruly children as well as neighbour disputes.
Probation Officers may even refer some specific cases to the Magistrate sitting
in Chambers for further counselling and dispute resolution. The Service
attended to 1,665 cases during the period July 2016 - January 2017.
 Attendance Centre
 Since July 2011, probationers have to follow a pro-social skills training
programme at the Attendance Centre as a requirement of their probation order.
38
The Attendance Centre is run by the Probation Service at Beau-Bassin and in
July 2012 it was decentralised with two additional centres at Pamplemousses
and Curepipe.
 136 probationers have been trained in the three centres during the period July
2016 - January 2017.
 Throughcare
 As soon as an offender is admitted to the Rehabilitation Youth Centre for
detention and training, he is helped by a Probation Officer who acts as an
essential link between the inmate and his family so as to facilitate
rehabilitation.
 A total number of 19 cases of RYC (8 boys & 11 girls) were attended to

during the period July 2016 - January 2017. Additionally, 14 minors of the
Probation Institutions were provided throughcare by Probation Officers.
 Preventive Work
 The officers of the Probation and Aftercare Service deliver talks on juvenile
delinquency, criminality and other social problems in schools, colleges, youth
clubs and social welfare centres. Parenting sessions are also organised and
such topics as alcoholism, drug abuse, family violence, relationship and
communication between parents and children, are dealt with.
 The officers of the Service delivered 24 preventive talks during the period July
2016 to January 2017.
 Sugar Industry Labour Welfare Fund (up to Jan 2017)
Community development activities/ programmes:

 Non formal Educational Programmes at the Community Centres to 25,000
persons
 Talks, Seminars, Forums, Film shows, Debates on a variety of issues, Health,
Human Values, Safety, Leadership, Human Rights and others.
 Community Prevention Programme on Substance Abuse to 24,000 persons

 Sensitisation Programmes on ill-effects of alcohol, cigarettes and drugs
 Community Civic Service Programme to 4,300 participants

 Encourage individuals to undertake voluntary work at Community Centres
 Develop a sense of civic responsibilities in society
 Initiate scoutisms and related activities with support of Boys Scouts
 Nation Building activities
 Economic Empowerment Programmes (600 persons were trained and 60 trainees

started their enterprises)
 Training and Initiation to income - generating activities
 Educating and Training on small scale businesses
 Grouping in co-operatives for better results.
39
 Food Security Programmes at Community Centres (2500 persons participated)
 Campaign on “Retour à La Terre”
 Initiation to and training in kitchen/backyard gardening.
 Training on Roof-top Cultivation.
 Provision of seeds and seedlings to individuals.
 Environmental and Sustainable Development Programmes

 Educational activities on Environmental Protection and Sustainable
Development.
 Cleanliness Campaigns
 Conserving and saving energy initiatives.
 ICT Literacy Programmes (52 Community Centres were equipped with Net PCs)
 Training in ICT for the community with supporting agencies.
 Free Internet facilities at the Community Centres.
 Setting up of Computer Clubs.
 Celebrating diversity at ‘grass-root’ level

 Organising Cultural Programmes, inter alia; Divali, Eid, Christmas, Social
Gatherings and Get-Together
 Recreational, Sports and Indoor and Outdoor activities for the following
community target groups (45,000 persons participated)
 Children
 Youth
 Women
 Elderly
 Vulnerable groups including the disabled
 Implementing Community Service at Community Centres

(Orders of Courts)
 To facilitate social integration of certain criminal offenders.
 39 detainees performed community service at Centres.
 Community Centres serving as Emergency Shelters in case of natural

calamities, sea-swells, torrential rainfall, floods and Cyclones.
 Provide temporary refuge to victims.
 The Life Plus Unit (up to Jan 2017)
 Following a restructuring exercise of the Probation and After Care Service in

February 2011, the Life Plus Unit, formerly known as the Suicide Prevention Unit
started operating as a separate unit within the Ministry of Social Security, National
Solidarity and Reform Institutions.
 Life Plus Unit, has, circumstantially, become the working hand of the Government
of Mauritius in all matters of Suicide Prevention. Its main aim is to keep suicide and
its associated suffering to a minimum level.
40
 Life Plus Unit is actively engaged in prevention at three levels: primary, (promoting
Positive and Healthy Living) secondary (Carrying out Awareness Campaigns on
Stress and Stress Management) and tertiary (explaining to people about the
mechanism of suicide, how to identify suicidal people and how to prevent them from
committing suicide). Concerted efforts are also being made to create the desired
awareness amongst all stakeholders- in governmental and non- governmental
organisations, the private sector, and the community to help people in distress and
save their lives.
 Life Plus Unit has its website on www.lifeplus.govmu.org. It offers a counselling

service on a 24 Hour/7 days a week on its HOTLINE 188.
 Life Plus Unit is also working in close collaboration with other government
departments such as the Police, Prisons, Ministry of Health, Ministry of Gender
Equality, Ministry of Youth and Sports, Ministry of Education, Community Centres,
CAB Offices and Social Welfare Centres in giving awareness training for officers
and giving talks in the Community, in Schools and at the Work Place.
 In September 2016 a pamphlet on „Positive Living‟ and a poster on Life Plus was
published. Following the publication of the Study on the Causes & Consequences of
Suicidal Behaviour among Teenagers in Mauritius in September 2015, the Ministry
decided that an Action Plan on Suicide Prevention be prepared.
 The Strategic Plan on Suicide Prevention 2016-2020 went through the Cabinet on 13
January 2017.
 Three strategies have been recommended in the research study: Universal

Prevention Strategies (also called national strategies which are population centered
or aimed at the whole nation); Selective Prevention Strategies (which target
vulnerable groups) and Indicative Prevention Strategies (which target those at
immediate risk of suicide). In practice, of course there are overlaps between the
three strategies and thus all of them have been taken on board while preparing the
Action Plan.
 During the period under review (July 2016 – January 2017) the Life Plus Unit
delivered 15 talks in the community and schools and 13 training sessions were
carried out with civil servants. The psychologists attached to the unit attended to 59
new cases and 46 follow up cases of people with depression and suicidal tendencies.
The Hotline 188 received 164 calls. Two Life Care Officers were recruited to service
the Unit.
41
Status on Implementation of Budget Measures
Table 1: Status on Implementation of Budget Measures

Target
Budget Implemen Status % Rate
Budget Measure (To also indicate any bottleneck and remedial
Para -tation action being taken) completion
Date
Social Integration & Social Security
Lead Analyst Mr Mownah
327 Children below 15 years of age Jul 2016 Effective as from July 2016 Completed
and with disabilities will also Basic Invalidity pension paid in
be entitled to the Basic Oct 2016
Invalidity Pension.
331 Provision for a monthly rental Jul 2016 Effective as from Jul 2016 Completed
allowance of up to Rs 5,000 for
a period of up to 6 months to
the victims of accidental fire
332 Increase funeral grant under Jul 2016 Effective as from Jul 2016. Completed
social aid from Rs 4,950 to
Rs 10,000.
358 The MRA to act as a collecting Jan 2018 Legislative amendments to the
agent for contributions to the National Pensions Act and the
National Pension Fund, the National Savings Fund Act have
National Savings Fund, the already been made through the
HRDC training levy and the Business Facilitation
Workfare Programme Fund. (Miscellaneous Provisions Act)
2017.
414 Set up a High Level Jan 2017 Three meetings of the High
Committee to look into the Level Committee and
issue of pension system and the consultations with all parties
ageing population, to hold concerned were held, a
wide consultations and come Technical Committee has been
up with recommendations. set up to look into short term
issues, namely the Basic
Retirement Pension (BRP) and
the National Pension Fund
(NPF).
The High Level Committee

415 The High Level Committee Jan 2017 approved the TOR and the
will also look into ways and composition of the Technical
means to improve the Committee, which will have the
Contributory Retirement technical support from MoFED.
Pension benefits of private The Technical Committee which
sector employees. met on five occasions has come
up with a set of proposed
reforms options.
42
B.5 Social Benefits
B.5 a (a) Harmonisation of Oct 2016 Effective as from Oct 2016. Completed
Income threshold for Press Communiqué has been
eligibility of in-kind released.
assistance under Social Manual applications are being
Aid. The monthly entertained pending full
household income change on IT system.
threshold for eligibility
for all in-kind social
assistance will be
Rs 30,000.
B.5b (b) Introduction of a Nov 2016 National Pensions Act Completed
widower‟s contributory amended.
pension under NPF to
eliminate gender
discrimination.
In line with current
policy to provide gender
neutral services, a
widower‟s contributory
pension is being
introduced to enable
widowers‟ to benefit
from pensions under
NPF in respect of their
spouses‟ contributions
B.5c (c) Payment of National Jul 2016 Effective as from Jul 2016 Completed
Savings Fund lump sum Communiqué issued on 10
at age 60 Oct 2016
The National Savings
Fund Act will be
amended to enable
contributors of NSF,
who retire before or stop
being in employment
before the age of 60, to
encash their lump sum
payments at 60
B.5d (d) Refund of Jul 2016 Effective as from July 2016 Completed
Contributions to Non- Communiqué issued on 10
Citizens Oct 2016
Provision will be made
for refund in case of
death of non-citizens
who have contributed
towards the NPF, to the
surviving spouse or the
legal representative of
the deceased insured
person.
43
Status on Implementation of Key Actions
Table 2: Status on Implementation of Key Actions
Key Action Key Performance Target Status as at end of

Indicator (as per Budget June 2017
Estimates)
Construction of the Riambel Percentage completion 38% Ongoing
Recreation Centre for the of construction works (as at June
elderly 2017)
Introduction of the Disability Bill to be April 2018 Draft Bill already

Disability Bill in National introduced in the prepared. Certain
Assembly to promote the National Assembly issues are being
full enjoyment of human looked into, prior to
rights and fundamental consultation with
freedoms by persons with stakeholders.
disabilities
High-Level Committee to Financially sustainable April 2018 Ongoing

review the pension system, and implementable
including NPF recommendations
formulated
Improved service at Online Central June 2018 Ongoing

Recreation Centres for the Reservation System
elderly and persons with operational
disabilities
Improved legal framework Residential Care Homes March 2018 Ongoing

for Residential Care Homes Act and related
Regulations reviewed
44
Risk Management, Citizen Oriented Initiatives and Good
Governance
The Internal Control Unit at this Ministry falls under the aegis of the Ministry of Finance and
Economic Development and is responsible for the Internal Audit function with a view to
improving efficiency and effectiveness by identifying operational risks, minimising
shortcomings and recommending improvement of systems and procedures. During the period
July 2016 to June 2017, the Internal Control Unit has carried out planned internal audit at the
following:-
Audit No. of No. of

Recommendations recommendations
made Implemented
Cash Office 10 9
Accounts Payable 5 5
Procurement 10 10
Disability - -
The percentage achieved for implementation of the recommendations is 96 %.
Furthermore, the Internal Control Unit has carried out 2 unplanned Internal Audit on
Goodlands Social Security Office, Lois Lagesse Trust Fund which have already been
completed.
Director of Audit (DOA) report for Financial Year 2015/2016
The DOA has issued two Reference Sheet Audit Reports on Construction of Recreation
Centre at Pointe aux Piments and Overpayments of Pensions, for the period 01 January 2015
to 30 June 2016, on 30 January 2017 and 03 February 2017, respectively. Action has already
been taken on the recommendations made by the DOA, regarding the construction of
Recreation Centre at Pointe aux Piments. Concerning Overpayment of Pensions, necessary
action has already been initiated based on the recommendations made by the DOA.
Moreover, the DOA issued a report (Management Letter) dated 02 February 2017 for period
01 January 2015 to 30 June 2016 whereby 8 recommendations were made and 2 have already
been implemented as at date.
45
Audit Committee for Year 2016
An Audit Committee was constituted in June 2016. The first meeting of the Audit Committee
was held on 20 June 2016. The second meeting was scheduled in September 2016. However,
the meeting could not be held due to change in posting of the then Chairperson. A new
Chairperson was subsequently designated. Following a change in the portfolio of the Ministry
in January 2017, the Social Welfare Division was transferred to the Ministry of Gender
Equality, Child Development and Family Welfare. Consequently, the Audit Committee had
to be reconstituted.
46
PART III – Financial Performance
Financial Highlights
The Total Budget of the Ministry for Financial Year 2016/2017 stands at Rs 21,235,000,000
compared to the 2015/2016 Budget which was Rs 19,834,065,000. In fact, the Budget 2016/
2017 was increased by some 7.06 % and are divided into five segments as follows:
Sub-Head 22-101 : General Rs

Recurrent Expenditure 112,500,000
Sub- Head 22-102 : Social Protection
Recurrent Expenditure 1,454,100,000
Capital Expenditure 146,700,000
Sub- Head 22-103 : National Pension Management
Recurrent Expenditure 19,084,900,000
Sub- Head 22-104 : Reform Institutions and Rehabilitation
Sub- Head 22-105 : Social Welfare and Community Based Activities
However, following the reshufflement of Cabinet in January 2017, the budget of Sub-Head
22-104 - Reform Institutions and Rehabilitation was transferred to the portfolio of Minister
Mentor‟s Office and Ministry of Defence and Sub- Head 22-105-Social Welfare and
Community-Based Activities was transferred to the Ministry of Gender Equality, Child
Development and Family Welfare.
Revenue collected by the Ministry is classified under „Revenue from Property Income, User
Fees and Other Sources- Sales of Goods and Services and they are of 2 types, namely:
 Benefits Recovered
 Reimbursement of Cost of NPF Administration
47
Analysis of Major Changes
An analysis of Revenue and Expenditure over the years could not be carried out in view of
the fact that Budget appropriation and execution were made on a calendar year basis. As
such, budget figures for the years 2015/2016 and 2016/2017 have been taken for comparison
purposes.
Revenue
Figure 4 below gives a breakdown of the revenue collected by the Ministry for the fiscal
years 2015/2016 and 2016/2017.
As it can be seen from the chart below, both revenue items were short collected in 2016/2017
as compared to 2015/16. This represents a shortfall of some 45% for Benefits Recovered and
12% for Reimbursement of cost of NPF Administration of the revenue estimates for the fiscal
year 2016/2017:
140,000,000
120,000,000
100,000,000
80,000,000
60,000,000
40,000,000
20,000,000
0
Benefits Recovered Reimbursement of Cost of NPF Admin
Actual 2015-16 Actual 2016-17
Figure 4: Breakdown of Revenue collected by Ministry
48
Expenditure
The actual expenditure under the different Head/Sub-Head of Expenditure for the years
2015/2016 and 2016/2017 are shown in Figure 5 below:
25,000,000,000
20,000,000,000
15,000,000,000
10,000,000,000
5,000,000,000
2015-16
0 2016-17
Figure 5: Breakdown of Expenditure for Years 2015/16 and 2016/17
Figure 5 above shows that the main expenditure of the Ministry is the payment of Social
Benefits which represents some 93.8% and 94.5% of total expenditure for the years
2015/2016 and 2016/2017 respectively.
Payment of Grant for the fiscal year 2016/2017 was decreased in view of the fact that the
second instalment of the Grant to the Sugar Industry Labour Welfare Fund was effected by
the Ministry of Gender Equality, Child Development and Family Welfare. Other expenditures
in respect of Compensation of Employees, Goods and Services and Other Expense are more
or less constant while expenditure on Acquisition of Non-Financial Assets has been slow in
2016/2017.
Payment of Social Aid
One of the main expenditure components of Sub-Head 22-102 - Social Protection, is the
payment of Social Aid in cash to beneficiaries after social enquiries and approval obtained.
The Budgeted amount for financial Year 2016/2017 was Rs 919 M and represented some
4.3% of total voted provision. However, total actual payment under Social Aid was Rs
964.5M for financial year 2016/2017.
The different types of social aid payments effected under the Social Aid Act, Unemployment
Hardship Relief Act and National Pensions Act in relation to the voted provision for this
item, are shown in Figure 6 below:
49
It is also to be noted that an amount of Rs 63,559,238 has been sent by way of Departmental
Warrant to the Ministry of Ocean Economy, Marine Resources, Fisheries and Shipping for
payment of bad weather and closed season allowances to fishermen.
Payment of Social Aid Unemployment

Hardship Relief
SRM Income Support
0%
SRM Child Allowance 2%
9%
Social Aid Pension

37%
Income Support (Rice
& Flour)
34%
Immediate Fire Victims

Payments 1%
6%
Flood
Victims Taxi Fares
0% 0%
Fishermen Allowance
Social Aid Pension 7% Medical Allowance
Immediate Payments 0%
Diapers Refund of
Fire Victims Bus Fares
Flood Victims 1%
to HIV
Taxi Fares
Medical Allowance Patients
Refund of Bus Fares to HIV Patients 0%
Diapers
Child Attending
Child Attending University
Funeral Grant University
Fishermen Allowance 0%
Income Support (Rice & Flour) Funeral Grant
SRM Child Allowance 3%
Figure 6: Payment of Social Aid in Cash
New rates for non-contributory benefits payable under the Social Aid Act, the National
Pension Act and the Unemployment Hardship Relief Act have been approved and are
effective as from the 1 January 2017.
50
Additionally, other payments in respect of Social Aid in kind have been effected in Financial
Year 2016/2017 as per Figure 7 below:
Payment of Social Aid in kind
2,019,160
4,720,000
3,141,505
Wheelchairs Hearing Aids Spectacles Dentures
Figure 7: Payment of Social Aid in Kind
Payment of Non Contributory Pensions under National Pensions Scheme
The total voted provision for payment of Basic Pensions for the year 2016/2017 is Rs
18,850,000,000. This amount represents some 88.76% of total voted provision for the
Ministry. However, the total actual expenditure under this item as at 30 June 2017 is Rs
19,037,785,071. The increase is mainly due to compensation granted in January 2017 and
increased number of beneficiaries. The payment made under the different types of Basic
Pension are as per Table 3:
51
Table 3 - Types of Basic Pension
No of
Type of Pension Amount (Rs) Beneficiaries
Basic Retirement Pension 14,337,737,020 201,612

Basic Widows Pension 1,345,238,083 19,050
Basic Invalidity Pension 2,086,108,075 28,600
Basic Orphans Pension 20,244,117 310
Child Allowance 291,784,955 13,004
Other Basic Pensions
(Carer‟s Allowance for Basic Invalidity Pension
and Basic Retirement Pension, Inmate Allowance 956,672,821 39,526
and Reduced pension for beneficiaries of basic
pension who are staying more than 3 months in
hospital)
As per chart below, some 75% of the total amount of Basic Pension goes to payment of
Retirement Pension, followed by Basic Invalidity Pension and Basic Widows Pension.
Payment of Basic Pensions

Other Basic Pensions
Child Allowance 5%
2%
Basic Orphans Pension
0%
Basic Invalidity
Pension
11%
Basic Widows Pension
7%
Basic Retirement
Pension
75%
Basic Retirement Pension Basic Widows Pension Basic Invalidity Pension

Basic Orphans Pension Child Allowance Other Basic Pensions
Figure 8: Payment of Basic Pension

52
Expenditure - Elderly Sector
Over and above payment of Social Aid and Basic Pension to needy beneficiaries, the
expenditure incurred in favour of our Senior Citizens are summarised below:
Table 4: Expenditure – Elderly Sector
Rs
Fees for Medical Board and domiciliary visits 74,912,212
Purchase of Vaccines for the Elderly 9,720,854
Catering and Entertainment Expenses for Senior Citizens 15,597,010
Staying at Recreation Centres
Grant to Senior Citizen Council 9,200,000

Construction of fourth Recreational Centre at Riambel 19,449,941
Expenditure - Disability Sector

Table 5: Expenditure – Disability Sector
Rs
Assistance and Training of Disabled Persons Board 19,747,215
National Council for the Rehabilitation of the Disabled 1,650,000
Training & Employment of Disabled Persons Board 12,200,000
Lois Lagesse Trust Fund 5,500,000
Upgrading of Disability Centres 1,535,705
Service De Proximité (Physiotherapists, Occupational 489,160
Therapists and Social Workers)
Repatriation Expenses
The Ministry also caters for payment of Repatriation expenses for Mauritians in distress
abroad. Any Mauritian National who is stranded abroad and who does not have sufficient
means to support himself or adequate funds to pay his return ticket to Mauritius may apply to
be repatriated. The Ministry is notified of all proposed repatriations and relatives of those
persons are contacted to secure a bond for the refund of the expenses to be incurred and the
Ministry of Foreign affairs is advised that repatriation may be arranged.
On arrival in Mauritius, the repatriated person passport is impounded and arrangements made
for refund of expenses incurred by monthly instalments according to his means.
Payment for the year 2016/2017 amounted to Rs 146,812 where 11 persons were repatriated
from Madagascar.
53
Furthermore, a total amount of Rs 76,498,341 has been disbursed in favour of Charitable
Institutions and covers the following items:
Table 6: Expenditure - Charitable Institutions
Rs
Capitation Grant 58,568,004
Inmates Allowances 317,853
Maintenance of Buildings 678,342
Wages of Attendants (Charitable Institutions) 10,629,188
Funeral Grant (Burial Expenses) 312,214
First Aid Kit 64,500
Domestic Appliances 1,709,250
Water Charges 5,339,487
Additionally, an amount of Rs 6,312,250 has been paid in respect of Water Charges for
Religious Bodies for the year 2016/2017. Moreover, an amount of Rs 300,000 has been
disbursed through Departmental Warrant to the Ministry of Arts and Culture for payment of
CEB bills for Water Pump at Ganga Talao.
Capital Expenditure
The main capital projects amongst others undertaken by The Ministry for the Year 2016/2017
are shown in the table below:
Table 7: Capital Projects
Projects Voted Amount Spent

Provision (Rs)
(Rs)
Construction of Recreation Centre at Riambel 110,000,000 19,449,942
Extension of Foyer Trochetia Disability Centre 5,000,000 1,535,705
Acquisition of Vehicles 10,000,000 4,146,750
Acquisition of CCTV Camera 4,400,000 -
As it can be seen as per table above, projects implementation and payments were slow in
financial year 2016/2017. This was due to various reasons, and some, beyond the control of
the Ministry.
54
Statement of Revenue and Expenditure
Consolidated Statement of Expenditure
22-1 Ministry of Social Security, National Solidarity and Reform Institutions

Table 8: Consolidated Statement of Expenditure
Head/Sub-Head of Expenditure 2015/2016 2016/2017 2016/2017

(Rs million) Actual Estimates Actual
Compensation of Employees 506,606,192 549,750,000 501,274,628
Goods and Services 233,871,736 256,020,000 229,248,320
Subsidies - - -
Grants 311,315,000 345,200,000 271,181,777
Social Benefits 18,606,528,892 19,814,400,000 20,039,402,892
Other Expense 112,844,822 133,180,000 122,305,383
Acquisition of Non-Financial Assets 62,655,088 136,450,000 26,141,360
Acquisition of Financial Assets - - -
Total 19,833,821,730 21,235,000,000 21,189,554,360
Statement of Expenditure
22-101: GENERAL
Table 9: Statement of Expenditure – General

Total 102,731,903 112,500,000 97,011,439
55
22-102: SOCIAL PROTECTION
Table 10: Statement of Expenditure – Social Protection

Subsidies - - -
Grants 45,800,000 49,685,000 43,687,322
Social Benefits 1,063,177,059 964,400,000 993,192,400
Other Expense 98,719,386 114,180,000 106,721,343
Acquisition of Non-Financial Assets 62,425,618 134,450,000 25,470,361
Total 1,575,822,215 1,600,800,000 1,482,539,904
22-103: NATIONAL PENSION MANAGEMENT

Table 11: Statement of Expenditure – National Pension Management

Subsidies - - -
Grants 515,000 515,000 557,454
Social Benefits 17,543,351,833 18,850,000,000 19,037,784,772
Other Expense 225,436 1,000,000 449,135
Acquisition of Non-Financial Assets - - -
Total 17,767,887,979 19,084,900,000 19,261,436,970
56
22-104: REFORMS INSTITUTIONS & REHABILITATION
Table 12: Statement of Expenditure – Reforms Institutions & Rehabilitation

Subsidies - - -
Grants - - -
Social Benefits - - -
Other Expense 2,900,000 3,000,000 3,000,000
Acquisition of Non-Financial Assets 229,470 2,000,000 670,999
Total 82,824,189 98,400,000 85,507,760
22-105: SOCIAL WELFARE & COMMUNITY-BASED ACTIVITIES

Table 13: Statement of Expenditure – Social Welfare & Community-Based Activities

Subsidies - - -
Grants 265,000,000 295,000,000 226,937,000
Social Benefits - - -
Other Expense 11,000,000 15,000,000 12,134,905
Acquisition of Non-Financial Assets - - -
Total 303,755,449 338,400,000 254,632,568
57
Statement of Revenue
Table 14: Statement of Revenue from Property Income,

User Fees and other Sources
Revenue 2015/2016 2016/2017 2016/2017

Property Income - - -
Sales of Goods and Services - - -
Fines, Penalties and Forfeits - - -
Miscellaneous Revenues: 1,534,370 1,500,000 822,832.00

(1) 14220250- Benefits recovered
(2) 14220251- Reimbursement of 130,147,870 140,000,000 122,957,025

cost of NPF Administration
Total Revenue from Property 131,682,240 141,500,000 123,779,857

Income, User Fees and other
Sources
58
PART IV – Challenges
Elderly Sector
 Impact of Ageing on Basic Retirement Pension

Ageing population is leading to a shrink in the working population. The pensioner support
ratio presently is at 6:1, will be at 3:1 in 2030.
With the decrease in fertility and mortality rates, life expectancy at birth has increased
drastically. The phenomenon of an ageing population is a global one and it presents itself as
one major challenge to societies. Mauritius has not been spared as well. The number of
Basic Retirement Pension beneficiaries rose by 83% from 112,000 in the year 2000 to
205,144 in June 2017 and it is expected to reach 343,000 by 2054. Payment of Basic
Retirement Pension has increased by 122% from 6.6 billion Mauritian Rupees in 2000 to 14.7
billion Mauritian Rupees in the financial year ended June 2017.
 Ensuring healthy ageing and addressing the specialised needs

With the rise in the ageing population and life expectancy, the services of specialists such as
gerontologists, geriatricians, gerontological nurses, trained caregivers and social workers in
planning and developing services targeting the older cohort will be required.
 Protection of the elderly population

The change in the family structure has been an important factor in increasing the vulnerability
of the elderly population to abuse and neglect. The resultant of the ageing phenomenon is
resulting in a high incidence of disability among the elderly segment and a feminisation of
ageing.
 Enabling Age-Friendly Environments

The physical and social environments in which we live have an important influence on our
ability to enjoy healthy and active ageing and a good quality of life in old age.
An age-friendly physical environment promoting the development and use of innovative

technologies that encourage active ageing is especially important as people grow older and
experienced with diminished mobility as well as visual and hearing impairments.
Demand for provision of more Day Care Centres, Community Care Centres and Residential
Institutions will be increasing. Also specialized services such as “Service de Proximité” will
become a necessity. The proportion of elderly caregivers, especially women is increasing.
They look after much older parents and sick children and face the stress of balancing work
and household duties.
59
Disability Sector
There is a need to rethink the approach and re-engineer services in the light of a number of
challenges, which are as follows:-
 The delivery of services in favour of persons with disabilities is fragmented across too
many institutions;
 The legal and regulatory framework is weak and addresses the disability agenda in a
piecemeal manner;
 There is an inadequate human resource base to deliver services and monitor
implementation of actions in favour of persons with disabilities in an effective and
efficient manner;
 There are limited financial resources to effectively implement all programmes and
address the emerging needs of persons with disabilities;
 There is a lack of comprehensive database to effectively direct resources, measure the
impact of existing services and formulate new policies in the sector.
In addition to this, attitudinal, physical and communication barriers continue to impede the
integration of Persons with Disabilities in society in spite of regular sensitisation campaigns.
Such barriers negatively impact the persons with disabilities and stand as a potential threat to
the full enjoyment of their rights in society. The vulnerability of persons with disabilities is
also being exacerbated through a rise in the number of cases of abuse, violence and neglect.
Social Entrepreneurship
 The majority of the NGOs do not have qualified volunteers to mount and drive their
projects.
 Identification of a niche market is not carried out prior to the implementation of the
project.
 The NGOs should attract qualified resource persons.
 Managerial and financial training should be provided for the staff and volunteers of
the NGOs involved in project implementation.
Recognition of Prior Learning in Social Work Practice Level 2: Challenge from RPL
Candidates
 It has been observed that the staff of the NGOs who opt for RPL needs constant
grooming up and guidance from RPL facilitators with a view to preparing a proper
portfolio.
60
PART V – Way Forward
SWOT Analysis
Strengths
 Appropriate legal framework Weaknesses
available
• Red-tapism and procedure
 Good Infrastructural facilities based service delivery
to cater for demands from
senior citizens and persons • Inadequate capacity to address
with disabilities emerging needs and challenges
 Dedicated staff • Inadequate financial resources

for dedicated projects
 Effective coordination with
network of NGOs
Opportunities Threats
• Harnessing the benefits of
technological advancement to • Growing elderly population
improve service delivery versus Sustainability of
National Pension Fund
• Exchange programmes with
friendly countries and • Lack of care and consideration
International Institutions for towards elderly and person
capacity building with disabilities in society
• Best practices that can be • Dearth of professionals in

domesticated NGOs to improve service
delivery
Figure 9: SWOT Analysis
61
Strategic Direction
Strategic Direction 2017-2020
1. Streamline social assistance through the use of the Social Register of Mauritius
(SRM) for better and more focused social policy formulation and for implementation
of new social schemes targeting the most vulnerable segments of the society.
2. Review the pension system, including the National Pensions Fund, to ensure
sustainability and adequate income replacement in view of the ageing population.
3. Enhance protection and security of the elderly as well as residents of Charitable

Institutions and Residential Care Homes.
The Welfare and Elderly Persons‟ Protection Unit was set up in August 2006 with a main
objective to set up a legal and administrative framework for greater protection and
assistance to elderly persons.
The Protection for Elderly Persons Act 2005 was amended in September 2016 to empower
Officers dealing with reported cases of elder abuse, to summon the perpetrator if he/she
does not cooperate or does not respond. Failing to attend to the summons may be liable to
fine/imprisonment. The Elderly Watch members for each committee have been increased
from 7 to 10. There are 20 Elderly Watch committees spread over the country which are
composed of volunteers and identify and report cases of elder abuse.
Welfare and Elderly Persons‟ Protection Unit Officers carry out regular inspections in
Charitable Institutions for the purpose of paying Capitation Grants and other allowances
and also to ensure compliance with the Act and Regulations.
4. Improve the legal framework to remove any form of discrimination against persons
with disabilities and provide for an appropriate institutional arrangement to support
the Disability Sector.
 Disability Bill
The Disability Bill will make provisions for the promotion of the full enjoyment of human
rights and fundamental freedoms for persons with disabilities; accessibility to physical,
social, economic and cultural environment and to health, education, information,
communication and technology by persons with disabilities; registration and regulation of
organisations that either provide services to persons with disabilities or are organisations
of or for persons with disabilities; implementation of the UN Convention on the Rights of
Persons with Disabilities and its Optional Protocol and other international instruments to
which Mauritius is a party; establishment of a National Disability Authority; and
establishment of a Disability Tribunal. Draft zero of the Disability Bill was received by
the SLO in January 2017 and is being reviewed.
62
5. Improve accessibility of persons with disabilities
 Installation of ramps in buildings to enhance access of persons with
disabilities
Mauritius has signed the UN Convention on the Rights of Persons with Disabilities
(UNCRPD) in 2007 and ratified it in 2010. One of the main tenets of the UNCRPD is
accessibility for persons with disabilities.
It was noted that many Government-owned or rented buildings are not fully accessible to
persons with disabilities, which reflects adversely on the service delivery Ministries and
Departments.
Therefore, in line with the UNCRPD and with a view to making public buildings
accessible to persons with disabilities, Lafarge (Mauritius) Cement Ltd has projected to
build concrete ramps with handrails under its Corporate Social Responsibility (CSR)
programme to facilitate access to buildings and offices by persons with disabilities in
regions identified by the MPI and the Disability Unit of the Ministry of Social Security,
National Solidarity and Environment and Sustainable Development (MSS).
In this context, a memorandum of understanding (MOU) was proposed between the

Ministry of Public Infrastructure (MPI), and Lafarge (Mauritius) Cement Ltd and this
Ministry.
140 buildings will be retrofitted with appropriate ramps by Lafarge Ltd. The MPI in
collaboration with the MSS will monitor the project, which will last for a year. This
Ministry will provide a district-wise list of all buildings where ramps are required.
6. Strengthen the capacity of NGOs with a view to professionalising the social services
sector.
As social work is focused on problem solving and bringing change in the lives of
individuals, families and communities, it is important for social workers dealing with the
vulnerable people to possess the relevant knowledge, skills and values of social work
practice.
The social work profession promotes social change, problem solving in human
relationships and the empowerment and liberalisation of people to enhance well-being.
In this context, the NGO Trust Fund has been laying much emphasis on Training
Programmes for NGO volunteers/staff and also came up with the idea of setting up a
National Council of Social Work in collaboration with the United Nations Development
Programme.
The setting up of a Council of Social Work will serve as a regulatory framework for social
work practice. The Council will ensure that:
(i) there are established standards of practice for social workers and this would
ensure quality service delivery;
(ii) social workers are held accountable for their actions through adherence to a code
of ethics;
63
(iii) the quality of social work education programmes is enhanced and it is
underpinned by continuous learning;
(iv) the potential of poor practice or malpractices is eliminated thus protecting clients;
(v) cases of abuse and neglect of beneficiaries/clients are addressed; and
(vi) a register of recognised and qualified social workers is established.
64
Annex I
Social Security Offices Network
SN OFFICES ADDRESS TELEPHONE NO.
1. Baie du Cap Royal Rd, Baie du Cap 622 1070

2. Bambous Geoffroy Rd, Bambous 452 1197, 452 2426
Fax: 452 0156
3. Beau Bassin NPF Building, Douglas St, 465 9344, 465 7410, 464 6450,
Beau Bassin 465 8957(Welfare Protection
Elderly Unit) Fax: 465 9221
4. Bel Air Morcellement Maroussem, Trou 419 2441, 419 7197
D‟eau Douce Road, Bel Air Fax: 419 7490
Rivière Sèche
5. Benefits Branch Social Security House, 403 2700
Moka Rd, Rose Hill Fax: 465 3290
6. Bon Accueil Royal Rd, Bon Accueil 418 4341, 418 0108
Fax: 418 8420
7. Case Noyale Royal Road, Case Noyale 451 5063
8. Centre de Flacq Hospital Road, Centre de Flacq 413 5722, 413 5714, 413 6944,
413 6350, Fax: 413 6369
9. Chemin Grenier Ernest Le Maire St, 622 6002, 622 6250, ,622 6257,
Chemin Grenier 622 2420 , Fax: 622 5070
10. Contributions Branch R Seeneevassen Bldg, 207 0625
Jules Koenig St, Port Louis
11. Curepipe Jerningham Street, Curepipe 670 5023, 670 5028, 670 5053,
670 0595, 670 5054, 670 5057,
670 5058, 670 5061, Fax: 670
5042
12. Goodlands NPF Building, Royal Road, 283 5142, 282 0023, 283 2114,
Goodlands 283 7602, Fax: 283 2249
13. Grand Baie Dispensary Rd, Grand Bay 263 1476, 269 0715, 263 8743
14. Grand Gaube NDU Complex, Royal Road, 288 8696, 288 0068, 288 4341
Grand Gaube
15. Head Office R Seeneevassen Bldg, 207 0625
Jules Koenig St, Port Louis
16. La Flora Royal Road, La Flora 617 8673
17. L‟Escalier La Sourdine, L‟Escalier 636 7537, 636 0126
Fax: 636 7537
18. Mahebourg La Passe Street, Mahebourg 631 9544, 631 9021, 631 0677
631 0661, 631 0662
Fax: 631 2596
19. Medine Camp de Masque Royal Rd, Mont Ida 416 5951, 416 5199
20. Montagne Blanche Petit Paquet Rd, 437 5167, 437 5168
Montagne Blanche
21. Montagne Longue Royal Rd, Montagne Longue 245 2388, 245 3158
Fax: 245 1033
65
22. Pamplemousses Royal Rd, Pamplemousses 243 3522, Fax: 243 3510
23. Petite Riviere Royal Rd, Petite Riviere 233 4454, 233 1442, 233 7542
24. Phoenix Royal Rd, St Paul 696 4278, 697 0681
Fax: 697 5624
25. Piton NPF Building, Piton 264 2364, 264 2099, 264 2007
Fax: 264 1756
26. Plaine des Papayes Royal Rd, Plaine des Papayes 266 2446, 266 2603,
Fax: 266 2470
27. Plaine Magnien NPF Building, Plaine Magnien 637 3525, 637 8966,
Fax: 637 8967
28. Pointe aux Sables Royal Rd, Pte aux Sables 234 7605, Fax 234 6044
29. Port Louis Central Astor Court, Lislet Geoffroy St, 208 8361, 208 0969, 213 0728
Port Louis 212 9958, 212 2658, 213 0951
212 5181, 213 0510, 213 0532,
213 0514
30. Port Louis Visiting Astor Court, Lislet Geoffroy St, 212 9918, 210 9211, 210 9224
Port Louis 208 8286, 212 0326, 208 1117
212 6009, Fax: 212 6497
31. Port Louis Western Astor Court, Lislet Geoffroy 213 0922, 213 0532, 208 1592
(Cassis) Street, Port Louis
32. Port Louis (Eastern) Astor Court, Lislet Geoffroy 213 0572, 213 0510, 213 0514,
Street, Port Louis 213 0728
33. Quartier Militaire Royal Rd, Quartier Militaire 435 7551, 435 6663, 435 6752
34. Quatre Bornes Behind Market, Avenue Brown 424 1157, 425 3792, 427 4271,
Sequard, Quatre Bornes 427 9825, 427 0493,
Fax: 427 6344
35. Riviere des Anguilles La Baraque Road, 626 2536, 626 4563, 626 1749,
Riviere des Anguilles 626 1207, Fax: 626 1749
36. Riviere du Rempart SSR Street, 412 7527, 412 8068,
Riviere du Rempart Fax: 412 4485
37. Rodrigues Port Mathurin 832 0315, 832 0317, 832 0319,
832 0320, 832 1169
38. Rodrigues Malabar 832 4174, 832 5633, 832 5575,
832 4428
39. Rodrigues La Ferme 831 7248, 832 7895
40. Rose Belle Mme Lolo, Rose Belle 627 4532, 627 2844, 627 2451
41. Rose Hill Social Security House, 465 1355, 403 2700
Moka Road, Rose Hill Fax: 465 1993
42. Saint Pierre Ripailles Rd (Behind Post 433 4250, 433 1440, 433 7259,
Office), St Pierre 433 9625, 433 7620, 433 7230,
Fax: 433 1266
43. Souillac Morisson St, Souillac 625 4121, 625 4496, 625 8134
Fax : 625 5548
66
44. Terre Rouge Le Hochet, Terre Rouge 248 4047, 248 4048, 248 3886,
249 1494, 249 1610
Fax 248 9369
45. Triolet NPF Building, Triolet 261 6527, 261 1453, 261 3036
Fax: 261 1258
46. Vacoas New Municipal Building, 698 3188, 696 4279, 698 1775,
Independence Avenue, 697 4575, 697 4582,
Vacoas Fax: 697 1371
47. Vieux Grand Port Royal Rd, Vieux Grand Port 634 5408
67
Annex II
List of Charitable Institutions and Orphanages
SN Name of Charitable Address Name of Responsible Officer/ Contact details
Institutions Officer-in-Charge (OIC) of Responsible
Officer/OIC
1. Shardanand Infirmary 2 Gayasing Street, Mrs Buckoree 212 0177
Port Louis
2. Gayasing Orphanage 2 Gayasing Street, Mrs Buckoree 212 1128
Port Louis
3. St Hugh's Anglican 6 Sir Edgar Laurent Anglican Diocese Church Attn: 464 1124
Home Street, Dr Thomas
Rose Hill
4. Mère Augustine Chapel Lane, Congregation des Soeurs du Bon 627 4546
Home Rose Belle et Perpetuel Secours
Sister Eustelle
5. Hospice St Jean de Powder Mills Road, Association de l'Oeuvre 243 3552
Dieu Pamplemousses Hospitaliere de St Jean de Dieu
Brother Albert
6. Belle Rose Home St Louis Ave, Congregation des Soeurs de 466 8722
Belle Rose Charite de Notre Dame du Bon et Fax: 465 8113
Perpetuel Secours
Soeur Claudette
7. Krishnanand Seva c/o Human Service Human Service Trust 248 9651
Ashram Trust, Calebasses, Manager : Mr. Bissesur
Pamplemousses
8. Lady Sarojini c/o Human Service Human Service Trust 248 9651
Jugnauth Women's Trust, Calebasses, Manager : Mr. Bissesur
Home Pamplemousses
9. Cheshire Home Royal Road, Director: Mrs. Ginette Lan Yee 483 6652
(Tamarin) Tamarin Chiu
10. Cheshire Home Pierrefonds, Palma Manager: Mrs. Murree 424 9011
(Pierrefonds) Road, Quatre Bornes
11. Rosie Lememe House Telfair Avenue, Adventist Church 464 4373
(Palma) Belle Rose Mrs. Bosedore
12. Foyer Marcel Telfair Avenue, Adventist Church 464 4373
Catherine Belle Rose Mrs. Bosedore
13. Currimjee Jeewanjee St Georges Street, Mr. Ibrahim Domun 212 2672
Infirmary (Male) Port Louis
14. Currimjee Jeewanjee 40 Labourdonnais Mr. Ibrahim Domun 212 1585
Infirmary (Female) Street, Port Louis
15. Mauritius Muslim 40 Labourdonnais Mr. Ibrahim Domun 212 1585
Orphanage Street, Port Louis
68
SN Name of Charitable Address Name of Responsible Officer/ Contact details
Institutions Officer-in-Charge (OIC) of Responsible
Officer/OIC
16. Judoonanund Ballgobeen Road, Arya Sabha 686 9118
Ballgobeen Ashram St Paul Phoenix Manager: Mr. Sooriaprakash
Dooky
17. Pavillon Ste Marie Gordon Street, Congregation des Filles Marie de 465 5848
(Elderly) Rose Hill St Denis
Manager: Sister Elizabeth
18. Foyer MgrLeen Gordon Street, Congregation des Filles Marie de 464 3909
(Children) Rose Hill St Denis
Manager: Sister Elizabeth
19. Meenatchee Home Nicolay Road, Hindu Maha Jana Sangham 216 1732
Port Louis Mr. Arassen
20. Crèche Coeur Sir Virgil Naz Ave, Congrégation des Soeurs de Marie 4245041
Immaculé (Children) Quatre Bornes Soeur Marie Lourdes Lebon
21. Foyer Père Laval Nicolay Road, Brother Roberts Lourdusamy 242 1637
(Children) Port Louis
22. SOS Children Village G. Ithier Street, Mare Mr. Dabeecharan 464 8379
(Children) Gravier, Beau Bassin
23. Foyer Trochetia Petit Verger, Arya Sabha Mauritius 248 0248
Pointe aux Sables Manager: Mrs. Yellapa 234 0869
234 0881
24. Srimathi Foolbassea Jooty Street, Belle Arya Sabha Mauritius 212 2730
Babooram Ashram Vue, Chemin Grenier Mrs. Chitamun 622 2072
(Arya Sabha)
25. Chiranjiv Bhardwaj Coastal Road, Arya Sabha Mauritius 212 2730
Ashram Belle Mare Mr. Ramchurn 415 2857
26. Maharana Pratap Coastal Road, Gahlot Rajput Sabha 415 2387
Ashram Belle Mare Mrs. P. Rampersad
27. L.P. Govindramen Royal Road, Union Arya Sabha Mauritius 637 3198
Vale, Trois Boutique Mr. Devdut Somnah
69
Annex III
List of Elderly Day Care Centres
SN Region Telephone No.
1. Roche Bois, c/o Social Welfare Centre, Roche Bois 2168227

2. Piton, c/o SWC, Piton 264 9016
3. Petite Rivière, c/o SWC, Petite Rivière
(also for Persons with Disabilities) 2337077
4. Rivière du Rempart, Gandhi Square, Pavé Road,

Rivière du Rempart 4125753
5. Petit Raffray, Royal Road, Petit Raffray 2834726

6. Grand Baie, c/o SWC, Royal Road, Grand Baie 2631170
7. La Rosa, c/o SWC, La Rosa 6278698
8. L‟Escalier, c/o SWC, L‟Escalier 6360589
9. Surinam, SWC Road, Surinam 625 5954
10. Chemin Grenier, Royal Road, Chemin Grenier
(also for Persons with Disabilities) 6222080
11. Camp Fouquereaux, c/o SWC Camp Fouquereaux 6963471

12. Bramsthan, c/o SWC, Bramsthan 413 2731
13. Brisée Verdière, c/o SWC, Brisée Verdière 418 7838
14. Nouvelle Decouverte, c/o SWC 431 5596
15. Mare La Chaux (Royal Road), c/o SWC 415 2398
16. Bois Savon, Ste Croix, Port Louis 2164613
17. Camp Yoloff, Route Militaire 2163682
18. Poste de Flacq, c/o SWC 4134021
19. St Pierre, Behind SWC, St Pierre 4336843
20. Floreal, Jhurry Lane, Floreal 6963466
70
Annex IV
List of Residential Care Homes
SN Name of Residential Care Address Name of Contact details

Home (RCH) Responsible of Responsible
Officer/ Officer/OIC
Officer-in-Charge
(OIC)
1. Apson Home 7, Arrighi St, Mrs A. Peeroo 4544775
Beau Bassin
2. Couvent Mere Theresa 34, Route St Martin Soeur Mahima 2420812
Roche Bois
3. Camp Diable Islamic Home Nababsing Street Mr K. N. Ramjean 57568085
Camp Diable
4. Candos Home Morcellement Dookun Mr E. Benydin 4278713
Paillote 57582319
5. Chester Home 70A, Avenue Jacarandas Mr E. Chitamun 4545796
Quatre Bornes 4548986
59498171
6. Crystal Angel Home 102, Jackson Road Mr N. Dhorah 57993617
Vacoas 6867727
7. Diamond Abode Belle Rive Mrs E. Teeha 52595676
Hermitage
8. Grand Père Grand-Mère Route Cotiere Mr P. Benyette 2472533
Baie du Tombeau 52534559
9. Harmony Home 77, Vingta No. 2 Mr Rajoonundun 4273996
Solferino, Vacoas
10. Home De La Tour Clos de la Tour Mr Jennah 6758674
Commerson Street 6758681
Curepipe
11. Nightingale Care Home 15, Charles Lees St Mrs Jane Dax 4993234
Curepipe 57547729
12. Lifecare Residential Care Dr Mayer Street Mrs Dabedeen 6862503
Home Floreal 57882648
13. Residence D‟Oron Koenig Lane Miss J. Deerpaul 6977619
Phoenix
14. Residence Ruth Cnr Maurice Curé Mrs Z. Sairally 4676742
& Sir Charles Lees Street
Rose Hill
15. Saint Cœur de Marie Royal Road Soeur Marie Rose 6756503
Curepipe Road
16. St Paul‟s Home Avenue Dupouy Mr E. Bienvenue 4275957
(Christian Care Home) Quatre Bornes
17. Sui Loong Elders Centre Rue Château d‟eau Mr Joseph 2130359
Port Louis
71
SN Name of Residential Care Address Name of Contact details
Home (RCH) Responsible of Responsible
Officer/ Officer/OIC
Officer-in-Charge
(OIC)
18. Sweet Home Casa Santa Maria Allée Brillant Mrs M. Duprey 6988024
Castel, Phoenix 6985089
19. The Laurels 317A , Boundary Road Mrs Genevieve 4650910
Quatre Bornes 57223838
20. Foyer Notre Dame de la Paix Bonne Terre Soeur Dorothee 4270881
Vacoas 57482336
21. Mercy Home Royal Road Mr Abraham 6255072
Surinam
22. Somlata Jawaheer Memorial St Paul Road Dr Jowaheer 6864880
Home Vacoas 6982087
23. ILA Residential Care Home 6, Branch Road Mrs Moordally 4335002
Upper Dagotiere 57905662
24. Floreal House 41, B Govinden Lane Mr E. Peeroo 6967591
Off Franklin Street, Floreal
25. Mon Destin Residential Care 21, Rochecouste Lane Mr Hosany 6703758
Home Forest Side 52933419
26. Savi Residential Care Home Avenue Gerome Mr Puryag 6980413
Tranquille, Vacoas
27. St Anne Home Seebaluck Lane Mrs Duval 57319186
Diolle, Vacoas 57358700
6862676
28. Les Jardins de Chantennay Royal Road, Moka Mr N. Henry 4337600
29. Vacoas Residential Care Home 72, Rte du Club, Mr Rostom 59544445
Morcellement Bellecourt, 57223038
Vacoas
30. Agis Care Home Royal Road, Beaumanguier Mr Sooklall 57025070
Pereybere 4546602
31. Association Pour les Personnes Ex Rishi Building Abattoir Mrs Ellayah 57527343
en Larmes (APPEL) Road Roche Bois 54482526
32. Maisons Des Michel Rue Commerson Street Mr Michel 6742379
Curepipe 6742411
33. C. Lutchanah R.C.A Road, Mrs Lutchanah 57026301
Quartier Militaire
34. Pelletier Home 20 ,Rennards Street, Soeur Marie France 4544659
Beau Bassin
35. Matrusaden Residential Care Shivala Road, Mr V. Deerpaul 59236635
Home Isidore Rose, Flacq
36. La Clairière Home Bonne Terre, Vacoas Soeur Marie 4264097
Memaine
37. Ti Paradisiaque Home Latanier Street, Ste Croix, Mr Jean Pascal 59060751
Port-Louis 58262262
72
Annex V
Number of cases of overpayment

RECAPITULATION ON NEW CASES FOR PERIOD JULY 2016 TO JUNE 2017
REASON NO. OF CASES AMOUNT (RS)
CASES
OPENED CLOSED OUTSTANDING OPENED REFUND CLOSING
BENEFIT PAID BY ERROR 46 22 24 2,528,042 574547.07 1953494.93
BSH INMATE 1 0 1 58500 - 58500
CHILD'S ALLOWANCE 97 58 39 686820 439971 246849
DEATH 154 82 72 16396036.43 11924976.38 4471060.05
DEPARTURE 180 93 87 17558677.44 7494462.16 10064215.28
DOUBLE PAYMENT 46 29 17 806541.27 515642.12 290899.15
ERRORS IN CONTRIB RATE 68 50 18 671867 262129 409738
INCOME SUPPORT 16 7 9 244470 154194 90276
JAIL 11 3 8 270491 59309 211182
RE-MARRIAGE 25 11 14 1401209.29 629610.17 771599.12
MISSING 1 1 0 219842 219842 0
TRANSFER FROM LEDGER 28 4 24 160791 14707 146684
TOTAL 673 360 313 41,003,287 22289389.9 18714497.53
73

ANNUAL REPORT ON PERFORMANCE 2016-17 - Min of Social Security and National Solidarity

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ANNUAL REPORT ON PERFORMANCE 2016-17 - Min of Social Security and National Solidarity

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Ministry of Social Security, National

Solidarity and Environment and

Annual Report on Performance

List of Tables ........................................................................................................................................... 2

PART I – About the Ministry/Department ...................................................... 8

PART III – Financial Performance ................................................................. 47

Table Title Page No.

Figure Title Page No.

Annex Title Page No.

While submitting the Annual Report of the Social Security

Hon Etienne Sinatambou

The financial year 2016/2017 has been an eventful year as

Vision and Mission

Our  To provide fair, equitable and responsive social

 Empower persons with disabilities, elderly

 Promote capacity building for NGOs.

 Treat our staff with courtesy and respect

 Inform us of any change in your circumstances, e.g. your address, income,

 Reply to our requests/queries on time

 Be available when a request to visit you is made

 Produce all relevant documents required for the processing of your

 Provide all relevant and precise information required for determination of

 Needy and destitute persons

Schemes/Programmes Range of Services

Ministry  Social Assistance in kind and in cash

National Pensions Scheme  Non-contributory Pensions

National Savings Fund  Payment of Lump Sum

National Solidarity Fund  Financial assistance to persons facing severe

NGO Trust Fund  Capacity building of Non-Governmental

Title Contact Details

Permanent Secretary Mr B. Boyramboli

Deputy Permanent Secretary Mr D. Kawol

Deputy Permanent Secretary Mr J. Hauroo

Deputy Commissioner Mr T. Bhoyroo

Deputy Commissioner Mr R. Seegoolam

Director, Medical Unit Dr (Mrs). Y. D. Soopal-Lutchmun

Manager, Financial Operations Mr A. N. Gunes

Manager, Human Resource Mr T. Phoolchand

Manager, Procurement and Supply Mr B. Ramdowar

Assistant Permanent Secretary Mrs K. Nothoo

Assistant Permanent Secretary Mrs O. Vinktaremdoo

Assistant Permanent Secretary Miss A. Aumeeruddy

Assistant Permanent Secretary Miss P. Jokhun

Assistant Permanent Secretary Mr I. Nussurally

Head, Disability Mr S. Ramdhayan

Department/Unit Key functions

Provision of a range of services like pensions,

Provision of free domiciliary medical visits to

Disability Serves as ‘focal point’ for issues relating to

Provision of recreational activities to senior citizens

National Pensions Scheme

Basic Retirement Pension (BRP) Contributory Retirement

Contributory Invalid Pension

Orphan’s Pensions (BOP)

Carer’s Allowance (for

Carer’s Allowance (for

Figure 1: Overview of National Pension Scheme

Transition Unemployment Benefit (TUB)

This benefit is payable to workers of private sector whose contract of employment is